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IT Support Skills Learning Document With Notes

This documentation outlines the content and structure of five IT support skills courses, including video summaries and a self-paced training schedule. It emphasizes the importance of following the sequential teaching approach and completing labs for effective learning. Additionally, it provides details on various modules covering topics such as operating systems, security measures, and troubleshooting techniques.

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cybertechtraders
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69 views4 pages

IT Support Skills Learning Document With Notes

This documentation outlines the content and structure of five IT support skills courses, including video summaries and a self-paced training schedule. It emphasizes the importance of following the sequential teaching approach and completing labs for effective learning. Additionally, it provides details on various modules covering topics such as operating systems, security measures, and troubleshooting techniques.

Uploaded by

cybertechtraders
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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In this documentation, we have provided comprehensive content

from all five of our IT support skills courses. Additionally, we


have included concise video summaries for each course to offer
a quick overview. (Short Video)

Watch this Video:


How to Begin the Modern IT Support Course as a Premium Member

Note: If you dedicate just two hours a day, you can complete this self-paced training program,
which includes multiple courses and labs, in just two months.

MODERN IT SUPPORT TRAINING: PART 1 | A+ (220-1102)

Note: In your first course, the initial chapters mentioned in the message are exceptionally
important. In JSS courses, we follow a sequential teaching approach. If you skip videos and jump
to different sections, it can make learning skills challenging. We strongly advise against skipping
any videos. If you want to move through the content more quickly, you can use the video
playback speed feature. However, please avoid skipping videos altogether.
CHAPTER 1: OPERATING SYSTEMS: Partner Content
CHAPTER 2: SECURITY: Partner Content
CHAPTER 3: SOFTWARE TROUBLESHOOTING: Partner Content
CHAPTER 4: OPERATIONAL PROCEDURES: Partner Content

Note: Chapters within our courses are brought to you by our partners. We've taken extra
steps to enhance engagement by creating videos within these chapters and including
associated labs. These chapters aim to provide a quick overview, demonstrations, and
explanations of terminologies.

To maximize your learning, we advise against replicating every step or action


demonstrated in the chapters. Instead, focus on completing the projects or labs
presented within the chapters. You'll find ample practice opportunities in the course
modules, particularly in the lab tasks.

Resume Project

Module 1: Identifying different Windows Operating System Editions


Module 2: Managing a Windows Device using the Command Line Interface
Module 3: Managing a Windows device using the Graphical User Interface (GUI)
Module 4: Configuring a Windows Device using the Control Panel
Module 5: Configuring and Managing a Windows Device using Settings
Module 6: Configuring Networking Settings on a Windows Device
Module 7: Install and Configure Applications on a Windows Device
Module 8: Identify different Operating Systems and Functionality
Module 9: Different Operating System Installation Methods
Module 11: Tools for Managing and Maintaining Linux Operating Systems
Module 12: Implementing Physical Security Measures
Module 13: Implementing Network Security Measures
Module 14: Authentication and Authorization Methods
Module 15: Wireless Security Implementation (No Tasks)
Module 16: Malware and Social Engineering Prevention Methods (No Tasks)
Module 17: Security Implementation on a Windows Device
Module 18: Password and Account Management on a Windows Device
Module 19: Mobile Security Solutions
Module 20: Secure Data Disposal Methods
Module 21: Securing a SOHO Network
Module 22: Securing Web Browsers on a Windows Device
Module 23: Troubleshooting Windows Operating Systems (No Tasks)
Module 24: Troubleshooting Personal Computer Security Settings (No Tasks)
Module 25: Malware Removal and Remediating Best Practices
Module 26: Troubleshooting Mobile Device Security Settings (No Tasks)
Module 27: Documentation Best Practices (No Tasks)
Module 28: Implementing Basic Change Management Best Practices (No Tasks)
Module 29: Backup and Recovery Implementation
Module 30: Safety and Environmental Procedures (No Tasks)
Module 31: Privacy, Licensing & Policy Concepts (No Tasks)
Module 32: Using Proper Communication Techniques and Professionalism (No Tasks)
Module 33: Basic Scripting Techniques
Module 34: Remote Access Methods

Project for Certificate

MODERN IT SUPPORT TRAINING: PART 2 | A+ (220-1101) (Short Video)


A+ 1101 Mobile Devices
A+ 1101 Networking
A+ 1101 Hardware
A+ 1101 Virtualization and Cloud Computing
A+ 1101 Troubleshooting Hardware and Networking

Optional
Additional Hardware Content
Safety for You and Computer Components
System Component Overview
Understanding Motherboards
Understanding Processors
Understanding Types of Memory
Hard Drives and Storage Devices
Power Supplies and Voltage
Ports, Cables, and Connectors
Input and Output Devices
Managing Printers
Mobile Devices, Multimedia, and Laptop Computers
Preventive Maintenance
Troubleshooting Procedures

Resume Project

Certificate Information
IT SUPPORT: ACTIVE DIRECTORY, OFFICE 365 & TECH SKILLS (Short Video)
Course Introduction
Real-World IT Learning | Active Directory
Real-World IT Learning | Group Policy Training for IT Support
Real-World IT Learning | Office 365 Training for IT Support
Windows Management Skills for IT Support

Ticketing Systems Training and Certificate


Common Troubleshooting Level 1,2
Power & Advance tools for IT Professionals
What course to take next?

IT SUPPORT: PEOPLE SKILLS FOR IT PROFESSIONALS (Short Video)


IT Professional Soft Skills
Soft Skills PowerPoints

Project

IT SUPPORT RESUME, APPLYING FOR JOBS AND COMMUNITIES


Introduction
Sample Resume to use.
Searching for jobs
Interview Preparation
IT Communities
Success stories
Interview Questions and Answers

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