HGP Elevator Failure Detection and Solution

CONFIDENTIAL AA (Workshop)
page 1 / 74 HGP Elevator
Failure Detection and Solution
Part I. The work flow of elevator failure Detection and handling

The work flow of elevator failure detection handling by micro-processor is shown as the figure at right hand side:

1． While the powered elevator is running, the micro-processor checks all the Flow of failure Detection and
handling
input/output signals in each program cycle, judges if there is any failure by logical
1. HGP micro-processor detectsand
algorithmic operation. When the fault conditions become valid, processor judges that
judges failure occur
failures occur and generates fault tag.

2． The fault tags are transformed into fault codes (Fault codes are numbers for the 2. HGP micro-processor generates

name of faults) by HGP micro processor. The fault codes and elevator operation the fault codes, and records the
fault codes and elevator status
states will be recorded and saved in the register of HGP micro processor. The recorded
fault codes and the elevator operation states includes:

（1） The fault codes for elevator faults

（2） The input and output states of HGP micro processor while the faults occur
3．Classify the fault codes, andndle
ha
（3） the elevator speed while the faults occur
respectivelyaccording to their
（4） the floor where elevator locates while the faults occur grades.

（5） internal operation states of master and slave processor while the faults occur

3． The HGP micro processor will classify the fault tags and respectively handle the failures according to their
classifications. The failures of HGP are sorted by 5 main categorizes, 7 classes.

The 5 main categorizes are designated as: A, B, C, D, E.

The 7 classes are designated as: A1, A2, B1, B2, C, D, E.

4. While abnormal states occur, the protection function will be activated. The LEDs on the inverter programing tools
blinkly show the fault codes, the LCD shows the error name, and the LEDs on the main control PCB show the fault
codes blinkly. The failure may occuring in HGP is classified in the Table-1. All the failures relative to inverter
module are class A1, with error code of E101～E140; the failure relative to logical control have the error code of
E10～E97. While the faults occur, processor conducts self-checking as the Table-1 and Table-2 illustrate, then
record and save the fault states.

Part II. Internal Handling Methods for Elevator Failures

Schedule of Internal Handling illustration for HGP Failure
Categori Error Code
Range Handling class Internal Handling Method
zes,
E10—E29 A1 Stop all elevator operation functions (*1)
A
E30—E49 A2 Stop all fast running, slow running functions (*2)

B E50—E59 B1 Stop part of fast running, slow running functions (*3)

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 2 / 99
E60—E65 B2 Stop all fast running functions (*4)
C E66—E77 C Elevator runs to the nearest ordered stop, then performs the function limit of A2 class
D E78—E79 D Only record, no handling for the errors

E E80—E87 E Only record, no handling for the error

Remarks:
(1) The protection acts according to the highest class in case of more than two faults occur.

(2) When the faults of categorizes A, B happen, the safety-relay #50X in software safety circuit, the running contactor
#10T, and the brake switches release at once. If the faults are the classes of A1, A2, the display of the car and hall
will be turned off. If the faults are the classes of A2, B1 or B2, the safety-relay #50X will contact again after
releasing for 3 seconds, and the display devices will work as normal again.

(3) When the faults of categorize C happen, there are two situations as below：
If the lift speed ≥60m/min, elevator decelerates and stops at the nearest floor, no auto-restart again.
If thelift speed ≤60m/min, including detection operation, elevator stops and no auto-restart again.
The Car-top detection Operation is allowed under the error of E75 (car seriel communication error).

(4) In these 6 handling classes，the class of A1,A2,B1 can self-hold the error state. It means that even if the causes to
the faults have been solved, elevator will still remain the error states, and won’t self-relock and restart as normal.
But for other classes of errors, elevator can restart as normal after the faults have been sorted out.

*1. To handle the class A1 faults，HGP micro professor sets the elevator into A1 state and stops all the running
functions. These functions include: fast running model, slow running model, door close and open function,
display function.

*2. To handle the class A2 faults，stop the fast running, slow running and display function, but the door can be opened
when elevator locates at door region.

*3. To handle the class B1 faults，stop the fast running model, only the self-rescue slow running model is allowable.

*4. To handle the class B2 faults，stop the fast running model, but all the slow running model is allowable.

*5. To handle the class C faults，stop the elevator at the nearest floor, then limit the functions as class A2.

*6. To handle the class D faults，only record the faults but no function limit.
*7. To handle the class E faults，only record the faults but no function limit.

Mark Amount
Technical form 044/Version 3
HGP Elevator Failure Detection and Solution page 3 / 99
Part III. Elevator Failure Records
The MCUB board can store 15 groups of failure detailed record, the store addresses are shown as below: 1.
Record of failure codes and operation state codes: (E80200～E8023F)
E80200 Master CPU failure code of latest error E80201 Slave CPU failure code of latest error
E80202 Master CPU failure code of first error E80203 Slave CPU failure code of first error
E80204 8 high bits of error times E80205 8 low bits of error times
st
E80206 Master CPU failure code of back 1 error E80207 Slave CPU failure code of back 1st error
E80208 Master CPU failure code of back 2nd error E80209 Slave CPU failure code of back 2nd error
E8020A Master CPU failure code of back 3rd error E8020B Slave CPU failure code of back 3rd error
E8020C Master CPU failure code of back 4th error E8020D Slave CPU failure code of back 4th error
E8020E Master CPU failure code of back 5th error E8020F Slave CPU failure code of back 5th error
E80210 Master CPU failure code of back 6th error E80211 Slave CPU failure code of back 6th error
E80212 Master CPU failure code of back 7th error E80213 Slave CPU failure code of back 7th error
E80214 Master CPU failure code of back 8th error E80215 Slave CPU failure code of back 8th error
E80216 Master CPU failure code of back 9th error E80217 Slave CPU failure code of back 9th error
E80218 Master CPU failure code of back 10th error E80219 Slave CPU failure code of back 10th error
E8021A Master CPU failure code of back 11th error E8021B Slave CPU failure code of back 11th error
E8021C Master CPU failure code of back 12th error E8021D Slave CPU failure code of back 12th error
E8021E Master CPU failure code of back 13th error E8021F Slave CPU failure code of back 13th error
E80220 Reserve E80221 Operation state code of latest error
E80222 Reserve E80223 Operation state code of first error
E80224 Reserve E80225 Operation state code of back 1st error
E80226 Reserve E80227 Operation state code of back 2nd error
E80228 Reserve E80229 Operation state code of back 3rd error
E8022A Reserve E8022B Operation state code of back 4th error
E8022C Reserve E8022D Operation state code of back 5th error
E8022E Reserve E8022F Operation state code of back 6th error
E80230 Reserve E80231 Operation state code of back 7th error
E80232 Reserve E80233 Operation state code of back 8th error
E80234 Reserve E80235 Operation state code of back 9th error
E80236 Reserve E80237 Operation state code of back 10th error
E80238 Reserve E80239 Operation state code of back 11th error
E8023A Reserve E8023B Operation state code of back 12th error
E8023C Reserve E8023D Operation state code of back 13th error
E8023E 8 high bits of error times (Class C above) E8023F 8 low bits of error times (C class above)

Mark Amount
2. Record of failure states:
(E80260～E8034F)
Technical form 044/Version 3
HGP Elevator Failure Detection and Solution page 4 / 99
The MCUB board can store 15 groups of failure states and each group takes 16 address units, each unit has 8 bits.

Group1: E80260～E8026F record the failure detail of latest error (relative to E80200, E80201）

Group2: E80270～E8027F record the failure detail of first error (relative to E80202, E80203）

Group3: E80280～E8028F record the failure detail of back 1st error (relative to E80206, E80207）

Group4: E80290～E8029F record the failure detail of back 2nd error (relative to E80208, E80209）

Group5: E802A0～E802AF record the failure detail of back 3rd error (relative to E8020A, E8020B）

Group6: E802B0～E802BF record the failure detail of back 4th error (relative to E8020C, E8020D）
| |
| |
| |

Group E: E80330～E8033F record the failure detail of back 12th error (relative to E8021C、E8021D） Group F:

E80340～E8034F record the failure detail of back 13th error (relative to E8021E、E8021F）

The failure states are recorded in data registers and their expressions are shown as below:
Notes: The X here indicates the group number of failure states and its value range is “1—F” (apply hex number here).
For example, if X=1, it indicates the group 1 of failure state. In the below table one unit address has 8bits and store 8
input/output ports states. If an input port state is ON, its bit value is 1, and 0 for OFF state. For example: We want to
check the state of input port 3 for the back 12 th error, which failure state is in group E, so X=E, and find the unit
address of input port 3 is E80[26 ＋（X－1）]8, set X＝E into the formula, E80[26 ＋（E－1）]8＝E80[26＋D]8 ＝E80338,
supposed the data of E80338 is 2A (hex digit), transform to binary digit: 00101010. Referring to the table below, the
input signal of FB-B7 (bit 5), FB-B6 (bit 3), FB-B5 (bit 1) are ON for the input port 3.

Technical form 044/Version 3

 HGP Elevator Failure Detection and Solution page 5 / 99

Mark Amount
Fill in Failure Record Table
Address Contents
E80[26＋（X－1）]0 Present floor position
E80[26＋（X－1）]1 Advancing floor position
E80[26＋（X－1）]2 Speed (m/min)

bit 7 bit 6 bit 5 bit 4 bit 3 bit 2 bit 1 bit 0

E80[26＋（X－1）]3 Speed Command State

PG direction Decelerate Micro-leveling Inspect-speed High speed Running Downward Upward

Slave Processor State
Distance
to
Distance
E80[26＋（X－1）]4 to
Distance to
Distance Floor height Pre-
Micro-leveling level position level position level position Stop
Control Self-study warning
500mm 250mm 125mm
Slave CPU speed mode (digit)-7: 01:accelerate S letter 1; 02: uniformly accelerate；03: accelerate S letter 2；04:uniform
E80[26＋（X－1）]5 speed;05:decelerate S letter 1; 06:uniformly decelerate;07:decelerate S letter 2; 08:low speed running; 09:micro-leveling

Input state 1 (relevant address 115000)

E80[26 （X－1）]6 FA-B8 FA-A8 FA-B7 FA-A7 FA-B6 FA-A6 FA-B5 FA-A5
XOPEN@ XWD110@ XOPENB@ XDSS XIC-IN@ XOND XONU XOLS

Input state 2 (relevant address 115001)

E80[26＋（X－1）]7 FA-B4 FA-A4 FA-B3 FA-A3 FA-B2 FA-A2 FA-B1 FA-A1
XCLS X43D X43C X40G X15BSW@ X40D XDZA@ XFML

Input state 3 (relevant address 115002)

E80[26 +（X－1）]8 FB-B8 FB-A8 FB-B7 FB-A7 FB-B6 FB-A6 FB-B5 FB-A5
XDZB@ XALP@ XPHSBB@ XOLSB XCLSB XDSSB@ XCOM@ XRET@

Input state 4 (relevant address 115003)

E80[26＋（X－1）]9 FB-B4 FB-A4 FB-B3 FB-A3 FB-B2 FB-A2 FB-B1 FB-A1
X97M XPHSB@ XFMAN@ XIC-OUT@ XBRK.R XRS22 XRS21 XBRK.L

Input state 5 (relevant address 115004)

E80[26＋（X－ 1）]A FE-A1 100R FE-B1 50B SDSU-B2 SDSU-A2 SDSU-B1 SDSU-A1
X50BC X100R X40DC X50BC@ XULS XSDS3U XSDS2U XSDS1U

Input state 6 (relevant address 115005)

E80[26＋（X－1）]B SDSD-B2 SDSD-A2 SDSD-B1 SDSD-A1 FC-A4 FC-A3 FC-A2 FC-A1
XDLS XSDS3D XSDS2D XSDS1D X40G@ X10T X15B X97@

Input state 1 (relevant address 115060)

E80[26＋（X－1）]C FE-A3 FD-A9 FD-B8 FD-A8 FD-B7 FD-A7 FD-B6 FD-A6
Z100R Reserve@ Reserve@ Z15BSWZ@ Reserve@ Z91AX Z30M ZXDZ

Input state 2 (relevant address 115061)

E80[26 +（X－1）]D FD-B4 FD-A4 FD-B3 FD-A3 FD-B2 FD-A2 FD-B1 FD-A1
ZDOOR@ Z43LF Z102A Z101A ZBA@ ZDZB Z102B Z101B

Weighing Result

Technical form 044/Version 3

 HGP Elevator Failure Detection and Solution page 6 / 99
E80[26＋（X－1）]E
Output state 3 (115063)
E80[26 +（X－1）]F ------ ------ ------ ------ FE-B2 Z100r Z50b FE-B4
Z15B Z100R Z50BK Z10A

Mark Amount
3. Elevator failure collection records (E80240～E8024F):
The stored records in the MCUB board micro processor data registers area are the elevator failure codes, the failure
codes are stored in the registers by binary digits. If an error occurs in elevator, then the corresponding digit of the
error in registers will be set to 1. Use GHP or computer to check these failure records via hexadecimal digit. The
relation between failure codes and register digit bits are shown in the table as below:
Error Bit
bit 7 bit 6 bit 5 bit 4 bit 3 bit 2 bit 1 bit 0
Address
E80240 E108 E107 E106 E105 E104 E103 E102 E101
E80241 E116 E115 E114 E113 E112 E111 E110 E109
E80242 E124 E123 E122 E121 E120 E119 E118 E117
E80243 E132 E131 E130 E129 E128 E127 E126 E125
E80244 E140 E139 E138 E137 E136 E135 E134 E133
E80245 E017 E016 E015 E014 E013 E012 E011 E010
E80246 E025 E024 E023 E022 E021 E020 E019 E018
E80247 E033 E032 E031 E030 E029 E028 E027 E026
E80248 E041 E040 E039 E038 E037 E036 E035 E034
E80249 E049 E048 E047 E046 E045 E044 E043 E042
E8024A E057 E056 E055 E054 E053 E052 E051 E050
E8024B E065 E064 E063 E062 E061 E060 E059 E058
E8024C E073 E072 E071 E070 E069 E068 E067 E066
E8024D E081 E080 E079 E078 E077 E076 E075 E074
E8024E E089 E088 E087 E086 E085 E084 E083 E082
E8024F E097 E096 E095 E094 E093 E092 E091 E090

4. Other records (E80350～E8036F)

Address Contents
E80350 8 high bits of system error times record
E80351 8 low bits of system error times record
E80352 8 high bits of WATCHDOG action times record
E80353 8 low bits of WATCHDOG action times record
E80354 8 high bits of power failure times record
E80355 8 low bits of power failure times record
E80356 8 high bits of self-rescuing operation times
E80357 8 low bits of self-rescuing operation times
E80358 8 high bits of times record of modifying data by programmer
E80359 8 low bits of times record of modifying data by programmer
E8035A 8 high bits of floor height self-measuring operation times

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 7 / 99
E8035B 8 low bits of floor height self-measuring operation times
E8035C 8 high bits of door width self-testing times record
E8035D 8 low bits of door width self-testing times record
E8035E 8 high bits of serial communication error times record
E8035F 8 low bits of serial communication error times record
E80360 Reserve

Mark Amount

Other records (sequel to above table)

Address Contents
E80361 Failure tag of latest serial communication error, B board
E80362 Failure tag of latest serial communication error, C board (1～8 floor)
E80363 Failure tag of latest serial communication error, C board (9～16 floor)
E80364 Failure tag of latest serial communication error, C board (17～24 floor)
E80365 Failure tag of latest serial communication error, C board (25～32 floor)
E80366 Failure tag of latest serial communication error, C board (33～40 floor)
E80367 Failure tag of latest serial communication error, C board (41～48 floor)
E80368 8 high bits of inverter error times record
E80369 8 low bits of inverter error times record
E8036A 8 high bits of DSP communication error times record
E8036B 8 low bits of DSP communication error times record
E8036C 8 high bits of inverter keypad-controlled times record
E8036D 8 low bits of inverter keypad-controlled times record
E8036E 8 high bits of inverter pre-warning times record
E8036F 8 low bits of inverter pre-warning times record

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 8 / 99
Part IV. The Work Flow for Elevator Failure Analysis 1.
Elevator Start Fault Analysis

Elevator fails in start

Check the power supply

No
Power supply works normally for elevator

Yes

The two flat cables connect to the main No Connect the two flat
PCB reliably? LED displays well
cables well

Yes
No Set the keypads on main
50B relay contacts No Check the
PCB to MOD+1+SET,
safety circuit
check if the group 5
Yes
LED2_C is lighting?
Check the input circuit No When input the call
of call signal signal, direction signal Yes
is generated?
Inverter failures Yes
occur (E101~E140) Check the inverter
Yes

40D relay contacts? Normally, it No

No contacts when doors close, set the Check the error record
Check the door
keypad to MOD+1+SET, check if the (E10~E97)
locker circuit
group 5 LED1_C is lighting?

Yes

Does 10T contactor contact? No

Check the 10T contactor
Normally, set the keypad to
circuit and the error record
MOD+1+SET to check, if the
group 7 LED1_B is lighting ,10T

Yes

Does 15B contactor contact? Normally,

No Check the 10T contactor circuit
set the keypad to MOD+1+SET to
and the error record
check, if the group 8 LED2_B is
lighting, 15B contactor contacts.

Yes
No
Elevator starts Is the brake open? Check the brake circuit

Mark Amount
Technical form 044/Version 3
HGP Elevator Failure Detection and Solution page 9 / 99
2. Floor Height Measurement Fault Analysis

Floor height measurement fails

Set the keypad to MOD+2+SET, Floor height

No Enter the floor height measurement model
measurement model
by setting the keypad
Yes

Car and Car-top Inspection switches are set to No Set all the inspection switches to normal
normal state. Set the keypad to MOD+1+SET to
state, check the inspection circuit
check if the group 0 LED1_C and LED2_E are off

Yes Check the door circuits and door signal input circuits,
No Normally, after the car and hall doors are closed, the group 0
The doors can be closed normally?
LED1_E(car door lock) and group 5 LED1_C(Hall door lock)
are on by setting the keypad to MOD+1+SET.
Yes

Yes Check the downward forced deceleration switches and

Elevator can not start
its signal input circuit.

No Check the door region inductor and its signal input circuit.
Check the error records.
Elevator stops at the top floor, chec
k if
the floor height data have been recorded
Yes Floor height measurement finishes
by inverter programming tool

No

Check the magnet vanes at each floor, the upward /

downward forced deceleration switches and their signals
input circuits.

Notices：

1. When elevator touches the first / second forced deceleration switches at the bottom，set the keypad on main
PCB to MOD+1+SET to check if the group 4 LED1_E and LED1_C are off，otherwise on.

2. When elevator touches the first / second forced deceleration switches at the top，set the keypad on main PCB

to MOD+1+SET to check if the group 5 LED1_Fand LED1_B are off，otherwise on.

3. When elevator locates at magnet vanes, set the keypad to MOD+1+SET to check if the group 0 LED1_F is
off， otherwise on.

4. When elevator touches the bottom limit switch, set the keypad to MOD+1+SET to check if the group 4
LED2_C is off, otherwise on.
5. When elevator touches the top limit switch, set the keypad to MOD+1+SET to check if the group 5 LED2_B
is off, otherwise on.

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 10 / 99

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 11 / 99
3. Started Elevator Low-speed Running Fault Analysis
Elevator starts and run in low speed

No
Inverter LCD displays the Check the encoder signal input circuit
rotating speed?

Yes

Main PCB saves some error records?

No

Conduct inspection according to the error record

Alter the U、V phase cable connection of motor

No
The direction of elevator running meets the command Or change the inverter parameter of F0.04=1
(Running direction)

Yes

Alter the A, B phase cable connection from encoder

or change the inverter parameterF7.01=1
of
(encoder direction
)

Mark Amount

Technical form 044/Version 3

 HGP Elevator Failure Detection and Solution page 12 / 99
Error Code Error Error
Class s Failure Statement Class Code Failure Statement Class Code Failure Statement

Brake contactor 15BSW

10 Master processor error 43 76
circuit opened @
C
Brake contactor 15BSW Self-rescue running over
11 Slave processor error 44 77
short-circuited @ times
Running control contactor
12 45 78 SLCC communication error
short-circuited
A2 D
Brake control contactor
13 46 79
short-circuited @
Safety relay short- Lock of hall door opened
14 47 80
circuited while running
15 Safety circuit opened 48 81 Detection states abnormal
16 Software WDT acts 49 82 Over-time at micro- leveling
Door open failed 3 times Over-speed at high speed
17 50 83
continuously running
18 51 Start speed abnormal 84
DPRAM read & write B1 Micro-leveling inductor error
19 52 85
error
A1
20 Brake unit short-circuited 53 86 Over-time at door opening
Reverse running over range
21 Brake unit circuit opened 54 87 Over-time at door closing
at micro-leveling
Forced deceleration Lock of car door opened
22 Running speed offset error 55 88
switches error while running
Over-speed at micro- E Keypad Control model for
23 40D relay error 56 89
leveling inverter
Over-range at micro- Abnormal Communication
24 57 90 of Group or parallel control
leveling
25 40G relay error 58 Speed below error 91 Power off Detection
Self-rescue running for
26 Software Check Sum error 59 92
power off
Floor height measurement
27 Repeat Detection error 60 93 Self-rescue running
error
28 61 DC48V off at running state 94 Weighing inductor error
29 62 Elevator location error 95
B2
30 Encoder connection off 63 96
Speed deceleration curve
31 64 97
abnormal at terminal stops
32 Unload-running prevention 65
33 66
Locks of hall door short-
34 67
circuited
Lock of car door short-
35 68
circuited
A2 36 69
37 Reverse running 70 Pre-alarm of inverter
C
Running contactor circuit
38 71 Door machine error
opened
Brake contactor circuit
39 72
opened @
Running error at door
40 73
region
41 Over-speed at low speed 74

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 13 / 99
running
SCLB communication
42 50B relay circuit opened 75
error

Elevator Logic Fault—E10 Master Micro-processor Error

Illustration of fault detection in software:

| rsrtst.1
|---I I---+------>(E10)
| 1150d0 |
| rsrtst.2| |---I I---+
1150d0

Error Explanation: the conditions for current error are detected as below:
The master micro processor is reset but different from the reset state when it is powered.

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 14 / 99
Recommended examination：
（1） Check if the external connection of the main PCB follows the standard requirements.
（2） Check if the connection from the inverter to main PCB is stable.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 15 / 99

Elevator Logic Fault—E11 Slave Micro-processor Error

Illustration of fault Detection in software：

|dsp_referr.7 dxtcdr
|---I I------------I/I--->(E11) | 1200a5
120246

Error Explanation: the conditions for current error are detected as below:
The normal-state tag of slave processor stored in the dual-interface RAM has no change over 130 mini-seconds.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 16 / 99

Recommended examination：
（1） Check if the indicator of inverter processor working is on (green light on).
（2） Check if the external connection of the main PCB follows the standard requirements.

Elevator Logic Fault—E12 Running Control Contactor Short-circuited

Illustration of fault Detection in software：
| z10aout x10t zx97t at10 1s
|---I/I------I I------I I------I I---[tx10tnt(0)]--->(E12) 120286 1202cc 12057e
120850 118150

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 17 / 99
Error Explanation: the conditions for current error are detected as below:

The Running control contactor’s output signal z10aout（120286）is off, but the contactor’s feedback input
signal x10t(1202cc) still keeps valid over 1 second.

Recommended examination：
（1） Check the drive circuit of #10T.
（2） Check the contactor of #10T.

Elevator Logic Fault—E13 Brake Control Contactor Short-circuited @

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 18 / 99
Illustration of fault Detection in software：
| x15b z15b 500ms
|---I I------I/I---------[tx15bnt(0)]--->(E13) | 120412 1202d0
118390

Error Explanation: the conditions for current error are detected as below:
The contactor of #15B’s output signal z15b is OFF，but the contactor of #15B’s feedback signal x15b still keeps
ON over 500ms.

Recommended examination：
（1） Check the drive circuit of #15B.
（2） Check the feedback circuit for the #15B.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 19 / 99

FMT Processor error—E14 Safety Relay Short-circuited

Illustration of fault Detection in software：
| x50 z50bk at10 300ms
|---I I---+---I/I------I I---[tx50bnt(0)]--->(E14)
| 12043e | 120354 120850 118140
| x50b | |---I I---+
12041a

Error Explanation: the conditions for current error are detected as below:
The drive output signal z50bk for the relay #50B is OFF，but the #50B’s input signal x50b keeps ON for
300ms.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 20 / 99
Recommended examination：
（1）Check the 50B relay on PCB.

Elevator Logic Fault—E15 Safety Circuit Opened

Illustration of fault Detection in software： |
x50bc x50bcx
|---I/I------I/I--------->(E15) 12041e 121828

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 21 / 99
Error Explanation: The conditions for current error are detected as below:
The input signal x50bc for safety circuit is OFF.

Recommended examination：
Check the input circuit of the safety circuit.

Elevator Logic Fault—E16 Software WDT Action

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 22 / 99
Illustration of fault Detection in software： |rsrtst.0
dxtcdr
|---I I------I/I--------->(E16) 1150d0 120246

Error Explanation: the conditions for current error are detected as below:
The last reset of master processor caused by software watching timer (WDT).

Recommended examination：
（1） Check if the external connection of the main PCB follows the standard requirements.
（2） Replace the main PCB.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 23 / 99

Elevator Logic Fault—E17 Door Open Failed 3 Times Continuously

Illustration of fault Detection in software： |
t102ct
|---I I------------------>(E17)
1208b2

Error Explanation: the conditions for current error are detected as below:
Continuously open the door in 3 times and all report the over-time error caused by the fact that the door open
but not reach the open-limit position yet.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 24 / 99
Recommended examination：
(1) Check the opening process of the door, and confirm if the door motor works normally.
(2) Check the door open-limit switch.

Elevator Logic Fault—E19 DPRAM Read & Write Error

Illustration of fault Detection in software： |
dpramerr
|---I I------------------>(E19)
0012008c

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 25 / 99
Error Explanation: the conditions for current error are detected as below:

The DPRAM read & write error tag (dpramerr) is not 0.

Recommended examination：
(1) Check if the external connection of the main PCB follows the standard requirements.
(2) Reset the main PCB by switching the power.
(3) Replace the main PCB.

Elevator Logic Fault—E20 Brake Unit Short-circuited

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 26 / 99
Illustration of fault Detection in software：
| x15ha z15b 1.5s
|---I I---+---I/I--------[tx15bbnt(0)]--->(E20)
| 1217c0 | 1202d0 118488
| x15hb | |---I I---+
1217c2

Error Explanation: the conditions for current error are detected as below:

The contactor #15B’s drive signal z15b is OFF ， but the Brake-confirmed switch signal x15ha or x15hb
keeps ON for 1.5s.

Recommended examination：
（1） Check the contactor #15B.
（2） Check the Brake-confirmed switch.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 27 / 99

Elevator Logic Fault—E21 Brake Unit Opened

Illustration of fault Detection in software：
| x15ha z15b 1.5s
|---I/I---+---I I--------[tx15bbft(0)]--->(E21)
| 1217c0 | 1202d0 118490
| x15hb | |---I/I---+
1217c2

Error Explanation: the conditions for current error are detected as below:

The contactor #15B drive signal z15b is ON，but the brake-confirmed switch x15ha or x15hb remains
OFF for 1.5s.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 28 / 99
Recommended examination：
（1） Check the brake controller.
（2） Check the brake switch and brake-confirmed switch.

Elevator Logic Fault—E22 Running Speed Offset Error

Illustration of fault Detection in software： |
z10ax v_spderr
|---I I------I/I------------>(E22) 120284

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 29 / 99
Error Explanation: the conditions for current error are detected as below:
While the brakes are opened and elevator is running (z10ax is ON), the inverter detected speed value is
different from the command speed output value, and the offset exceeds the range set by F3.21, the offset lasts
over the time set by F3.22. (F3.21 and F3.22 are adjustable parameters in inverter.)

Recommended examination：
（1） Check the inverter detected speed value, and check the real speed of elevator.
（2） Check the inverter parameters of F3.21, F3.22, they should be set to 15%, 0.3.
（3） Check if the brakes open normally.

Elevator Logic Fault—E23 40D Relay Error

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 30 / 99
Illustration of fault Detection in software：
| x40dh x40d 800ms
|---I I------I/I---+------[tx40d(0)]--->(E23)
| 1217ca 120420 | 118418
| x40dh x40d | |---I/I------I I---+
1217ca 120420

Error Explanation: the conditions for current error are detected as below:
The hall door lock input signal x40d is different from hall door lock safety relay input signal x40dh and this
state remains over 800ms.

Recommended examination：
（1） Check the hall door lock switch input circuit.
（2） Check the safety relay for the hall door lock.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 31 / 99

Elevator Logic Fault—E25 40G Relay Error

Illustration of fault Detection in software：
| x40gh x40g 800ms
|---I I------I/I---+------[tx40g(0)]--->(E25)
| 1217c8 12042c | 118420
| x40gh x40g | |---I/I------I I---+
1217c8 12042c

Error Explanation: the conditions for current error are detected as below:
The car door lock input signal x40g is different from car door lock safety relay input signal x40gh and this
state remains over 800ms.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 32 / 99
Recommended examination：
（1） Check the input circuit of the car door lock switch.
（2） Check the safety relay for the car door lock.

Elevator Logic Fault—E26 Software Check Sum error

Illustration of fault Detection in software：
|rsume&0xe
|---I I---+------------>(E26)
| 12010a |
| rsumesp | |---I I---
+
1200dc

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 33 / 99
Error Explanation: the conditions for current error are detected as below:
The software Check Sum error tag “rsume” or the specification parameter Check Sum error tag “rsumesp” is
valid.

Recommended examination：
Check if the ROM is written with correct data.

Elevator Logic Fault—E27 Repeat Detection Error

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 34 / 99
Illustration of fault Detection in software：
| tcdabcno>=12 tcdabctime>=15000
|---------I I------------I I------------>(E27) 120da8 120da6

Error Explanation: the conditions for current error are detected as below:
The class C error occurred 12 times in 10 minutes.

Recommended examination：
Check the error record, find the causes of the error.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 35 / 99

Elevator Logic Fault—E30 Encoder connection off

Illustration of fault Detection in software：
| z90p00 z10ax atmtl x15b zx97t 1.6s
|---I/I------I I------I I------I I------I I---[tmtlt(0)]--->(E30)
120586 120284 120854 120412 12057e 118168

Error Explanation: the conditions for current error are detected as below:

The running state z10ax is ON，but the non-zero speed tag z90p00 is OFF over for 1.6s.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 36 / 99
Recommended examination：
（1） Check the cable connection circuit of encoder A and B phase input signal.
（2） Replace the main PCB.
（3） Replace the encoder.

Elevator Logic Fault—E32 Unload-Running Prevention

Illustration of fault Detection in software：
| xfml zx43c z10ax z90p10 hrunovert 1185f4
|---I/I------I/I------I I------I I---------[rollft1c]---------->(E32)
120422 1204ca 120284 120588 120da0

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 37 / 99
Error Explanation: the conditions for current error are detected as below:
When the lift is at non-Detection state (zx43c OFF), and the running state(z10ax ON) and the running speed is
over 10m/min（z90p10 ON）, but the leveling inductor xfml remains OFF（xfml OFF）over the time specified
by the parameter of hrunovert（Normally 45s）.

Recommended examination：
（1） Check the motor’s running state.
（2） Check if the maximum floor height is over 9m.
（3） Check the setting of “hrunovert”, 1 unit for 40ms.

Elevator Logic Fault—E34 Locks of Hall Door Short-circuited

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 38 / 99
Illustration of fault Detection in software：
| x40g x40d z102 zxdz z10 z100d zx43c |---I/I------I I---+---I I---+---I
I------I/I------I/I------I/I---+ | 12042c 120420 | 12037e | 1205c0 1206a2 120486
1204ca |
| x40g x40d |tx40et(0)| |
|---I I------I/I---+---I I---+ |
| 12042c 120420 1181a8 |
| +------------------------------------------------------------+
| | zx44fa dxtcdr 1s
| +---I/I------I/I-------------------------------------------------[tx40et(0)]
| 120368 120246 1181a8 |tx40et(1) zxols x40d
|---I I------I I------I I-------------------------------------------->(E34) 1181aa 12037a 120420

Error Explanation: the conditions for current error are detected as below:

When the door is open（z102 ON），the hall door input signal（x40d）is ON, but the car door input signal
（x40g）is OFF over 1 second，and the door has reached the open-limit position （zxols ON）.

Recommended examination：
Check input circuit of the hall door lock.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 39 / 99

Elevator Logic Fault—E35 Locks of Car Door Short-circuited

Illustration of fault Detection in software：
| x40g x40d z102 zxdz z10 z100d zx43c |---I/I------I I---+---I I---+---I
I------I/I------I/I------I/I---+ | 12042c 120420 | 12037e | 1205c0 1206a2 120486
1204ca |
| x40g x40d |tx40et(0)| |
|---I I------I/I---+---I I---+ |
| 12042c 120420 1181a8 |
| +------------------------------------------------------------+
| | zx44fa dxtcdr 1s
| +---I/I------I/I-------------------------------------------------[tx40et(0)]
| 120368 120246 1181a8 |tx40et(1) zxols x40g
|---I I------I I------I I-------------------------------------------->(E35) 1181aa 12037a 12042c

Error Explanation: the conditions for current error are detected as below:

When the door is open （z102 ON），the hall door input signal（x40d）is OFF, but the car door input signal
（x40g）is ON over 1s，and the door has reached the open-limit position （zxols ON）.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 40 / 99
Recommended examination：
Check the car door lock signal input circuit.

Elevator Logic Fault—E37 Reverse Running

Illustration of fault Detection in software：
| z12a x11pl nspeed>8 zx97t 1.6s
|---I I-----+---I I---+---I I------------+----I I---------[t47ret(0)]
| 120350 | 12024e | 1205a4 | 12057e 118160
|inv_downrun| |nspeed>1 lspeed_en| |---I I-----+
+---I I------I I---+
| 1201ee | 1205a4 1200c2
| z11a x12pl | |---I I-----+---I
I---+
| 12034e | 120250
|inv_uprun | |---I I-----
+
| 1201ec
|t47ret(1) lspeed_en
|---I I------I/I------------------------------------------>(E37) 118162 1200c2

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 41 / 99
Error Explanation: the conditions for current error are detected as below:

When the lift upward running signal (inv_uprun) is ON but the encoder running downward (x12pl) is ON， or
when the lift downward running signal (inv_downrun）is ON but the encoder running upward signal (x11pl) is
ON, with the speed over 8m/min and the error state remains over 1.6s，and the nor-micro leveling state
(lspeed_en ) is OFF.

Recommended examination：
（1） Check the lift’s running state, change the motor connection order if reverse running occurs both in two
direction running.

（2） Check the setting of the Start Compensation.

（3） Check if the contactor #10T contact normally.
（4） Check the encoder cable connection.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 42 / 99

Elevator Logic Fault—E38 Running Contactor Circuit Opened

Illustration of fault Detection in software：
| z10aout x10t 1s
|---I I------I/I---------[tx10tft(0)]--->(E38) | 120286 1202cc
118158

Error Explanation: the conditions for current error are detected as below:

The contactor #10T drive signal z10aout is ON，but the contactor #10T input signal x10t is OFF over 1s.

Mark

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 43 / 99
Recommended examination：
（1） Check the #10T drive circuit.
（2） Check the #10T power supply circuit, normally it is DC48V.
（3） Check the #10T input signal circuit.

Aount

Elevator Logic Fault—E39 Brake Contactor Circuit Opened @

Illustration of fault Detection in software：
| z15b zx97t x15b 1s
|---I I------I I------I/I---------[tx15bft(0)]--->(E39)
1202d0 12057e 120412 118388

Mark

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 44 / 99
Error Explanation: the conditions for current error are detected as below:

The contactor #15B drive signal z10b is ON，but the contactor #15B input signal x15bis OFF and the state
remains over 1s.

Recommended examination：
（1） Check the #15B drive circuit.
（2） Check the #15B power supply circuit, normally it is DC48V.
（3） Check the #15B input signal circuit.

Amount

Elevator Logic Fault—E41 Over-speed at Low Speed Running

Mark

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 45 / 99
Illustration of fault Detection in software：
| a10l atpe x15b nspeed>30 160ms
|---I I---+---I I---+---I I---+---I I------------+------[tgrslt(0)]--->(E41)
| 12081e | 120856 | 120412 | 1205a4 | 118178
| a10c | | x10t |nspeed>8 lspeed_en| |---I I---+ +---I I---
+---I I------I I---+
| 120820 | 1202cc 1205a4 1200c2
|lspeed_en| |---I I---
+
1200c2

Error Explanation: the conditions for current error are detected as below:
When the low speed running permission signal (a10l) is ON, or the Detection running permission signal (a10c)
is ON，and the elevator is in running state（x15b ON or x10t ON），the speed detected （nspeed）is over 30m/min
,and the state remains for 160ms.

Recommended examination：
（1） Check the real speed of elevator.
（2） Check if the master processor specification is consistent with real requirement.
（3） Check the setting state of the start compensation.
（4） Check the motor cable connection.
（5） Check the encoder’s working state.

Mark

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 46 / 99
Amount

Mark

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 47 / 99

Elevator Logic Fault—E42 50B Relay Circuit Opened

Illustration of fault Detection in software：
| z50bk v50bk x50b zx97t at10 300ms
|---I I------I I------I/I------I I------I I------[tx50bft(0)]--->(E42)
120354 120db0 12041a 12057e 120850 118398

Error Explanation: the conditions for current error are detected as below:

The master processor drive signal (z50bk) to safety relay #50B is ON，and the inverter processor drive signal
(v50bk) to safety relay is ON，but the safety relay feed back signal x50b is OFF,and this state remains over
300ms.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 48 / 99
Recommended examination：
（1） Check if the #50B relay contacts normally.
（2） Check if the power supply of DC48V to main PCB works normally.
（3） Replace the main PCB.

Elevator Logic Fault—E43 Brake Contactor 15BSW Circuit Opened @

Illustration of fault Detection in software：
| zx97t z15bsw x15bsw 320ms
|---I I------I I------I/I------[tx15bswft(0)]--->(E43) 12057e 12190e 12190e
1184f8

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 49 / 99
Error Explanation: the conditions for current error are detected as below:

The contactor #15BSW drive signal z15b is ON，but the contactor #15BSW feedback signal input x15bSW is OFF
and the state remains over 320ms.

Recommended examination：
（1） Check the drive circuit of #15BSW.
（2） Check the feedback signal input circuit of #15BSW.

Elevator Logic Fault—E44 Brake Contactor 15BSW Short-Circuited @

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 50 / 99
Illustration of fault Detection in software：
| z15bsw x15bsw 480ms
|-----I/I------I I------[tx15bswnt(0)]--->(E44) 12190e 12190e
118500

Error Explanation: the conditions for current error are detected as below:

The contactor #15BSW drive signal z15bSW is OFF，but the contactor #15BSW feedback signal input x15bSW is
ON and the state remains over 480ms.

Recommended examination：
（3） Check the drive circuit of #15BSW.
（4） Check the feedback signal input circuit of #15BSW.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 51 / 99

Elevator Logic Fault—E50 Over-speed at High Speed Running

Illustration of fault Detection in software： |
nspeed>1.15*ispeed
|---------I I--------------->(E50) 1205a4 11850c

Error Explanation: the conditions for current error are detected as below:
The detected speed (nspeed) is over the rated speed (ispeed) by 1.15 time.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 52 / 99
Recommended examination：
(1) Check if the setting of the specification parameters is correct.
(2) Check the motor cable connection.
(3) Check the connection between the main PCB and the inverter.
(4) Replace the inverter.

Elevator Logic Fault—E51 Start Speed Abnormal

Illustration of fault Detection in software：
| x10t x15b z10ax nspeed<5 zx43c z90cw 10s
|---I I------I I------I I------I I------I/I------I/I---[z10err1(0)]--->(E51)
1202cc 120412 120284 1205a4 1204ca 12049e 118468

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 53 / 99
Error Explanation: the conditions for current error are detected as below:

When the brake is opened (x15b is ON) and the lift is running (x10t is ON, z10ax is ON)，but the detected speed
(nspeed) is less than 5m/min，and the non-deceleration state （z90cw）is OFF ,and the state remains over 10s.

Recommended examination：
（1） Check the brake opening operation
（2） Check the master processor specification table.
（3） Check the inverter processor specification table.
（4） Check the encoder connection.

Elevator Logic Fault—E54 Reverse running over range at micro-leveling

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 54 / 99
Illustration of fault Detection in software：
|inv_uprun x12pl
|---I I--------I I---+---------[z16rev=z16rev+zxpln[0]]
| 1201ec 120250 | 121814 121814 1202e8
|inv_downrun x11pl | |---I
I--------I I---+
| 1201ee 12024e
| z16rev>h16revlim lspeed_en
|---------I I------------I I--------->(E54) 121814 119120
1200c2

Error Explanation: the conditions for current error are detected as below:
When the lift is upward-reverse running (inv_uprun is ON, x12pl is ON), or downward-reverse running
(inv_downrun is ON, x11pl is OFF），and the leveling running（lspeed_en） is ON，the leveling reverse running
distance （z16rev）is over than the setting value of h16revlim.

Recommended examination：
（1） Check the master processor specification table.
（2） Check the start compensation.
（3） Check the drive circuit for the running control contactor and the brake control contactor.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 55 / 99

Elevator Logic Fault—E55 Forced Deceleration Switches Error

Illustration of fault Detection in software：
| xsds2d ispeed>60 xsds2u ispeed>60
|---I I------I I---+---I I------I I---+------------>(E55)
| 120436 11850c | 120430 11850c |
| xsds1d | xsds1u | |---I I------------+---I
I------------+
| 120434 12042e

Error Explanation: the conditions for current error are detected as below:
The above and bottom force deceleration switches are triggered at the same time.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 56 / 99
Recommended examination：
（1） Check if the rated speed（ispeed）setting in the master processor is correct.
（2） Check the input circuit of the forced deceleration switches.

Elevator Logic Fault—E56 Over-speed at Micro- leveling

Illustration of fault Detection in software：
| a10l atpe x15b nspeed>30 160ms
|---I I---+---I I---+---I I---+---I I------------+------[tgrslt(0)]
| 12081e | 120856 | 120412 | 1205a4 | 118178
| a10c | | x10t |nspeed>8 lspeed_en| |---I I---+ +---I I---
+---I I------I I---+
| 120820 | 1202cc 1205a4 1200c2
|lspeed_en| |---I I---
+
| 1200c2
|tgrslt(1) lspeed_en
|---I I------I I----------------------------------------->(E56) 11817a 1200c2

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 57 / 99
Error Explanation: the conditions for current error are detected as below:

When the level running permission （lspeed_en）is ON，and lift is running（x15b is ON or x10t is ON），but the
detected speed (nspeed)is more than 8m/min ,and this state remains over 160ms.

Recommended examination：
（1） Check the master processor specification settings.
（2） Check the inverter processor specification settings.
（3） Check the drive circuit for the running control contactor.
（4） Check the motor cable connection.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 58 / 99

Elevator Logic Fault—E57 Over-range at Micro- leveling

Illustration of fault Detection in software：
| za16cnt>h16acnt
|---------I I--------->(E57)
1217d8 119108

Error Explanation: the conditions for current error are detected as below:

The distance for micro-leveling （za16cnt）is over the allowable value（h16acnt）.

Recommended examination：
（1） Check the input circuit of the Micro-level inductor.
（2） Check if the setting of allowable value is correct.
（3） Check the start compensation.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 59 / 99

Elevator Logic Fault—E58 Speed Below Error

Illustration of fault Detection in software：
| x10t x15b z10ax nspeed<5 zx43c z90cw 10s
|---I I------I I------I I------I I------I/I------I I---[z10err2(0)]--->(E58)
1202cc 120412 120284 1205a4 1204ca 12049e 118460

Error Explanation: the conditions for current error are detected as below:

The lift brake is opened (x15b ON), and in running state（x10t ON, z10ax ON），but the detected speed （nspeed）
is less than 5m/min，and the deceleration state signal z90cw is ON ,and this state remains over 10s.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 60 / 99
Recommended examination：
（1） Check the forced deceleration switch and its signal input terminals.
（2） Check the inverter processor specification table.
（3） Check the master processor specification table.

Elevator Logic Fault—E60 Floor Height Measurement Error

Illustration of fault Detection in software：
| xuls xsds1u z49fm p900=hulfn
|---I I------I I------I I---------I/I--------->(E60)
120424 12042e 12035e 12039c 120d48

Error Explanation: the conditions for current error are detected as below:

When the floor height measurement model （z49fm） works，and detects that the lift has reached the top floor
（xuls ON,xsds1u ON），but the recorded location (p900) is not the top floor（hulfn）.

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 61 / 99
Recommended examination：
（1） Check if the top floor setting is correct.
（2） Run the lift to the bottom floor to repeat the floor height measurement.
（3） Check the upper limit switch and upper forced deceleration switch input circuit.

Mark Amount

Elevator Logic Fault—E61 DC48V off at Running State

Illustration of fault Detection in software：
| pofferr xfml xsds1d p900=hdlfn
|---I I------I/I------I/I---------I/I--------->(E61) E80560 120422 120434
12039c 120d46

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 62 / 99
Error Explanation: the conditions for current error are detected as below:

The master processor detects that the DC48V power off tag（pofferr）is ON while the lift is running.

Recommended examination：
Check the power supply circuit of DC48V，
Check if the AVR power supply circuit works normally.

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 63 / 99

Elevator Logic Fault—E62 Elevator Location Error

Illustration of fault Detection in software：
|nspeed=0 xfml p102f
|---I I---+---I I-------I/I---------------------------------------------+--->(E62)
| 1205a4 | 120422 120314 |
| tp900ps | |
|---I I---+ |
| 120258 |
| x40g z49fm p900=hulfn xsds1u |
|---I I---+---I/I---+-----I/I--------I I--------------------------------+
| 12042c | 12035e |12039c 120d48 12042e | | tp900ps | |
p900=hdlfn xsds1d |
|---I I---+ +-----I/I--------I I--------------------------------+
| 120258 |12039c 120d46 120434 |
| | xfml z10a p900=hulfn xsds1u || +---I I------I/I---+-----I
I--------I/I-------------+ | 120422 120282 |12039c 120d48 12042e |
| | p900=hdlfn xsds1d || +-----I
I--------I/I-------------+ | |12039c 120d46 120434 |
| |ispeed>60 p900=hulfn xsds2u | | +---I I---
+-----I I--------I/I---+ | 11850c |12039c 120d48 120430 |
| | p900=hdlfn xsds2d | | +-----I
I--------I/I---+ | |12039c 120d46 120436 |
| | p900=hulfn xsds2u | |
+-----I/I--------I I---+ | |12039c 120d48 120430 |
| | p900=hdlfn xsds2d | |
+-----I/I--------I I---+
12039c 120d46 120436
Error Explanation: the conditions for current error are detected as below:

（1） the lift door zone input signal xfml is different from digital door zoon p102f.
（2） the input signal of the forced deceleration switches is not consistent with the location.

Recommended examination：
（1） Check the door zoon input signal state.
（2） Check the encoder’s state to confirm if the pulse signal is interfered.
（3） Run a new round of floor height measurement.
（4） Check the upper and bottom forced deceleration switches circuits.

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 64 / 99

Elevator Logic Fault—E64 Speed Deceleration Curve abnormal at Terminal Stops

Illustration of fault Detection in software：
|
|--------------------------------[distcheck=zxpln[0]*10+zxpln[0]^2*hmcdec/65536]
| 1202e8 1202e8 119110
|hspeed_en a10h z11 nspeed>20
|---I I------I I------I I------I I---+ | 1200be 12081c
12048e 1205a4 | | +--------------------------------+
| | xsds1u distcheck+sds1upls>hsds1pls
| +---I I--------------------------------I I----------------------------->(E64)
| | 12042e 121804 119114
| | xsds1u xsds2u distcheck+sds2upls>hsds2pls
| +---I/I---+---I I----------------------I I----------------------------->(E64)
| 12042e | 120430 121808 119118
| | xsds2u xsds3u distcheck+sds3upls>hsds3pls
| +---I/I---+---I I---+--------I I----------------------------->(E64)
| 120430 | 120432 | 12180c 11911c
| |xsds3uset| | +---I
I---+
| 1217f2
|hspeed_en a10h z12 nspeed>20
|---I I------I I------I I------I I---+ | 1200be 12081c
120490 1205a4 | | +--------------------------------+
| | xsds1d distcheck+sds1dpls>hsds1pls
| +---I I--------------------------------I I----------------------------->(E64)
| | 120434 1217f8 119114
| | xsds1d xsds2d distcheck+sds2dpls>hsds2pls
| +---I/I---+---I I----------------------I I----------------------------->(E64)
| 120434 | 120436 1217fc 119118
| | xsds2d xsds3d distcheck+sds3dpls>hsds3pls
| +---I/I---+---I I---+--------I I----------------------------->(E64)
| 120436 | 120438 | 121800 11911c
| |xsds3dset| | +---I
I---+
1217f4

Error Explanation: the conditions for current error are detected as below:

The lift is running at high speed model（hspeed_en ON）, touches the forced deceleration switches and the
speed is over the allowable limits.（the allowable limit is checked according to the emergency stop distance.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 65 / 99
Recommended examination：
（1） Check the real speed of the lift.
（2） Check the installation of the forced deceleration switches.
（3） Check input circuits of the forced deceleration switches and the switches’ state.

Mark Amount

Elevator Logic Fault—E70 Pre-alarm of Inverter

Illustration of fault Detection in software：
|invwarnning 3s
|---I I----------------[invwant(0)]--->(E70) 12007c
118458

Error Explanation: the conditions for current error are detected as below:

When the inverter processor detects the inverter temperature is close to the limit ，the pre-alarm is triggered
（invwarnning）.

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 66 / 99
Recommended examination：
(1) Check the environment temperature while system is working.
(2) Check if the ventilation path is clean.
(3) Check if the lift is running with over load.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 67 / 99

Elevator Logic Fault—E71 Door Machine Error

Illustration of fault Detection in software：
| xfault xdwt zadrinited
|---I I---+---I/I---+---I I----------->(E71)
| 1203aa | 120abe | 120216
| | xors | |
+---I/I---+ 1203ee

Error Explanation: the conditions for current error are detected as below:

The door machine error signal （xfault）is ON, and the initialization for the door machine has
finished(zadrinited is ON).

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 68 / 99
Recommended examination：
（1） Check the input circuit of the door machine error signal.
（2） Check the door machine power module.
（3） Check the current protection circuit of the door machine.
（4） Check if there is skid between the steel ropes and the door machine sheaves.

Elevator Logic Fault—E73 Running Error at Door Region

Illustration of fault Detection in software：
| xfml z10ax z90p10 za16a zx43c 5s
|---I I------I I------I I------I/I------I/I------[rollft2c]--->(E73)
120422 120284 120588 1206ae 1204ca 120da4

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 69 / 99
Error Explanation: the conditions for current error are detected as below:

Under the non-Detection model（zx43c OFF），the door region signal （xfml）is ON，bur the lift is running
（z10ax ON,z90p10 ON）with over 10m/min speed for 5s.

Recommended examination：
（1） Check if there is skid when the lift runs.
（2） Check the detection inductor’s action and signal input circuits.

Elevator Logic Fault—E75 SCLB Communication Error

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 70 / 99
Illustration of fault Detection in software：
|bcomst=0xff zx97t 1s
|---I I---------I I----------------[tbcom_errt(0)]----+------->(E75)
| 120220 12057e 1183d8 |
|cpu08ref=cpu08refx zx97t 280ms |
|-------I I------------I I---------[tcpu08errt(0)]----+
12021e 12021f 12057e 1183e8

Error Explanation: the conditions for current error are detected as below:
The SCLB communication error tag (bcomst)is FF and remains over 1s, or the communication processor
refreshing time is over 280ms.

Recommended examination：
(1) Check if the main PCB’s communication cables connect well.
(2) Check the power supply of the SCLB.
(3) Check the cable connection of SCLB.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 71 / 99

Elevator Logic Fault—E77 Self-rescue Running Over Times

Illustration of fault Detection in software：
| z99ecnt>12
|-----I I----------------------------->(E77) 120dac

Error Explanation: the conditions for current error are detected as below:

The times for self-rescue (z99ecnt）is over 12.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 72 / 99
Recommended examination：
（1） Check the error record to find the causes of the self-rescue.
（2） Check the leveling inductor’s action states.
（3） Check the door lock’s situation.
（4） Check the cable connection of encoder.
（5） Repeat the floor height measurement.

Elevator Logic Fault—E78 SCLC Communication Error

Illustration of fault Detection in software：
|ccomst1=0xff ccomst2=0xff ccomst3=0xff ccomst4=0xff zx97t 10s
|---I I----------I I----------I I----------I I---------I I---[tccomerrt(0)]-->(E78)
120221 120222 120223 120224 12057e 1183e0

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 73 / 99
Error Explanation: the conditions for current error are detected as below:

The 1～32 floor SCLC communication error tag (ccomst1,ccomst2,ccomst3,ccomst4) all are ff ,and this state
remains over 10s.

Recommended examination：
（1） Check the communication cable on the main PCB.
（2） Check the SCLC connection.
（3） Check the setting of the terminal resistance of communication cable for SCLC.

Elevator Logic Fault—E80 Lock of hall door opened while running

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 74 / 99
Illustration of fault Detection in software：
| xfml zx43c x40d z10ax z90p10
|---I/I------I/I------I/I------I I------I I--------->(E80)
120422 1204ca 120420 120284 120588

Error Explanation: the conditions for current error are detected as below:

When the lift is running（z10ax ON），the signal of the door lock x40d is OFF.

Recommended examination：
（1） Check the related floor’s door locks and their signal input circuits.
（2） Check the location when this error occurs，check if the hall door lock’s switch is touched to open while the
lift is running.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 75 / 99

Elevator Logic Fault—E81 Abnormal Detection States

Illustration of fault Detection in software：
| x43d x43c 1s
|---I I------I/I-----------------[z43cerr(0)]--->(E81)
1202bc 1202ba 118450

Error Explanation: the conditions for current error are detected as below:

When the Car-top Detection input signal（x43d）is ON，the car-inside Detection input signal (x43c) is OFF
over 1s.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 76 / 99
Recommended examination：
（1） Check if there is fault operation.
（2） Check the input circuits of Detection switches in car and at car-top.

Elevator Logic Fault—E82 Over-time at Micro-leveling

Illustration of fault Detection in software：
| za16a v16 10s
|---I I------I I-----------------[v16errt(0)]--->(E82)
1206ae 120280 118448

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 77 / 99
Error Explanation: the conditions for current error are detected as below: The
master processor micro-leveling tag za16a and v16 are ON over 10s.

Recommended examination：
（1） Check the micro-leveling’s process.
（2） Check the drive circuit of the relay #100R.
（3） Check the inverter processor settings for micro-leveling speed.

Elevator Logic Fault—E85 Micro-leveling Inductor Error

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 78 / 99
Illustration of fault Detection in software：
| xrs21 p102f nspeed>15 h16a 1s
|---I I---+------I/I------I I------+---I I---[t100rn]----->(E85)
| 120386 | 120314 1205a4 | 1185dc
| xrs22 | | |---I I---+
| | 120388 |
| xrs21 xrs22 xfml |
|---I/I------I/I---------I I-------+
| 120386 120388 120422
|

Error Explanation: the conditions for current error are detected as below:

The micro-leveling function is activated in specification table (h16a on), when the lift speed （nspeed） is over
15m/min，and leaves the level position（p102f OFF），but the micro-leveling inductor’s input signals
（xrs21,xrs22）are valid ,or the leveling detection signal is valid (xfml on) but xrs21,xrs22 are off, and these states
remain over 1s.

Recommended examination：
（1） Check the action and installation of the micro-leveling inductor.
（2） Check the settings of the master processor specification table.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 79 / 99

Elevator Logic Fault—E86 Over-time at Door Opening

Illustration of fault Detection in software:
| zxols t102t(1)
|---I/I---+---I I---------------------------------------[t102tc]
| 12037a | 1182ca 12072c
| x40g | |---I I---+
| 12042c
| z102 z10 zxols t101t(1) a48a z102f 12s
|---I I---+---I/I------I/I------I/I------I I------I I---[t102t(0)]
| 12037e | 1206a2 12037a 1182c2 12082e 120374 1182c8
|t102t(1) | |---I I---+
| 1182ca
| t102tc
|---I I------------------------------------------------->(E86) 12072c

Error Explanation: the conditions for current error are detected as below:

The master processor open signal output tag z102 is ON，but the door open-limit position switch input signal
zxols is OFF and this state remains over 12s.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 80 / 99
Recommended examination：
（1） Check the door open situation.
（2） Check the open-limit position switches action state and their input signal circuits.

Elevator Logic Fault—E87 Over-time at Door Closing

Illustration of fault Detection in software：
| zxcls z100da z10 zxdco zdxdco z101n a48a
|---I/I---+---I I------I/I------I/I------I/I------I/I------I I---+ | 120378 | 12067c 1206a2
1205c8 1205ca 120454 12082e |
| x40g | |
|---I/I---+ |
| 12042c |
| +-----------------------------------------------------------+
| |zadrinited zadr 15s
| +---I I---------I I-----------------------+----[t101t(0)]--->(E87)
| 120216 12068c | 1182c0
| | | z101acnt≤30
| |-----I I--------------------------------------+ | 121826

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 81 / 99
Error Explanation: the conditions for current error are detected as below:

(1) The door close control tag z100da is ON，the close-limit position switch input signal zxcls is OFF, and
this state remains over 15s.

(2) The door close control tag z100da is ON，the car door interlock tag x40g is OFF , and this state remains
over
15s.
(3) Send the close door command z101 by 30 times, the car door interlock tag x40g remains the state of
OFF.

Recommended examination：
（1） Check the real situation of door close process.
（2） Check the door close-limit position switch signal input circuits.
（3） Check the door lock switch and signal input circuits.
（4） Check the input signal of z101, z102.

Elevator Logic Fault—E88 Lock of Car door Opened while running

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 82 / 99
Illustration of fault Detection in software：
| xfml zx43c x40g x40gx z10ax z90p10
|---I/I------I/I------I/I------I I------I I------I I------>(E88)
120422 1204ca 12042c 12048a 120284 120588

Error Explanation: the conditions for current error are detected as below:

Under the non-Detection model（zx43c OFF）and running state（z10ax ON），the car door lock input signal （x40g） is
OFF.

Recommended examination：
Check the car door lock input circuits.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 83 / 99

Elevator Logic Fault—E89 Keypad control model for inverter

Illustration of fault Detection in software：
|dist_ctrl
|---I I-------------------------------------------->(E89) 120078

Error Explanation: the conditions for current error are detected as below:
The distance control tag is OFF.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 84 / 99
Recommended examination：
Check if the inverter specification of F0.02 is set to Keypad control model.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 85 / 99

Elevator Logic Fault—E90 Abnormal Communication of Group or parallel control

Illustration of fault Detection in software：
| hgcom gzplse
|---I I------I I----------------------------------->(E90)
11910c 121798

Error Explanation: the conditions for current error are detected as below:
“hgcom” specify a lift as communicator in group control operation, and this lift’s communication refresh
error tag (gzplse) is set to 1.

Mark

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 86 / 99
Recommended examination：
（1） Check if the setting of hgcom is correct.
（2） Check if the group or parallel control connection is correct.
（3） Check if the terminal resistance of communication route is correct.
（4） Check if the lift number is set correctly.

Amout

Elevator Logic Fault—E91 Power off Detection

Illustration of fault Detection in software：

| z10axcut
|---I I-------------------------------------------->(E91) 120dd4

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 87 / 99
Error Explanation: the conditions for current error are detected as below:
(1) Power cut off over 10ms.
(2) The safety circuit relay or the contactors of the door lock relay occur dithering.

Recommended examination：
（1） Check the power input connection.
（2） Check if the DC48V voltage is stable.

Elevator Logic Fault—E92 Self-rescue Running while Power-Off

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 88 / 99
Illustration of fault Detection in software：
| zxalp
|---I I-------------------------------------------->(E92) 120584

This is not an error, only record, the trigger condition is the tag of Self-rescue running is ON.

Recommended examination：

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 89 / 99

Elevator Logic Fault—E93 Self-rescue Running

Illustration of fault Detection in software：
| zx43c z99e
|---I/I------I I----------------------------------->(E93)
1204ca 1205da

Error Explanation: the conditions for current error are detected as below:

The lift is not in Detection model（zx43c OFF），and stops outside of the level position (z99e ON）.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 90 / 99
Recommended examination：
Check the error record to find the causes to self-rescue running.

Elevator Logic Fault—E94 Weighing Inductor Error

Illustration of fault Detection in software：
| hn65rg2 nopretorq
|---I I------I I----------------------------------->(E94)
1185da 1200c8

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 91 / 99
Error Explanation: the conditions for current error are detected as below:
The output signal of the weight inductor is over-range and the error tag nopretorq is ON.

Recommended examination：
（1） Check the circuit of the weighing inductor.
（2） Replace the SCLB PCB.

Mark Amount

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 92 / 99

Inverter Error
Code Type Protection Points Protection Action Potentially Causes Trouble Shooting

E101 Over-current at Hardware point ： ＞ 2.5 At the accelerating, ⑴reduce the acceleration
accelerating ⑴high acceleration
⑴check the power supply
times of the rated current decelerating and stable
⑴low power voltage ⑴use high rated
speed running,
⑴low rated power of inverter power inverter
Software point： if the output current ⑴check whether inverter is
⑴inverter grounded
exceeds the protection grounded
＞2.4 times of the rated point, HGP stops the
E102 Over-current at output and displays the ⑴high ⑴reduce the deceleration
decelerating current
error code, not allow to deceleration ⑴use power
restart automatically. consuming brake
Tolerance: ±5% ⑴high load unit
inertial torque ⑴use high rated
⑴low rated power power inverter
⑴check if inverter
of inverter
is grounded
⑴inverter grounded
E103 Over-current at ⑴load changes violently ⑴check and stabilize the load
stable velocity ⑴low power ⑴Check the power supply
voltage ⑴low rated ⑴use high rated
power of inverter power inverter
⑴close-loop vector control ⑴Check the encoder and its
high speed running, encoder connection
connection off ⑴check if inverter
⑴inverter grounded is grounded
E104 Over-voltage at Software: Bus voltage At the accelerating, ⑴abnormal input voltage ⑴Check the power supply
accelerating (factory setting): Setting decelerating and stable ⑴while power off, ⑴Do not restart while power
range of 0-999V, speed running, Restart the rotating motor off
E105 Over-voltage at Default at 760V. if the bus voltage exceeds ⑴high deceleration ⑴reduce deceleration
decelerating Hardware: 780V-
the protection point, ⑴high load inertia ⑴enhance the brake unit
820V with ±5% error.
DC bus voltage HGP stops the output and ⑴abnormal input voltage ⑴check the power supply
detection error±3%
E106 Over-voltage at displays the error code, ⑴abnormal input voltage ⑴install input reactor
stable velocity not allows to restart ⑴use suitable power
⑴high load inertia
consuming brake unit
automatically.

E107 Over-voltage at Software: 120.0-130.0% , E107 is not detected ⑴Abnormal input voltage ⑴Check the power supply
control circuit below 15KW; ⑴Reset the inverter model or
Default 130% (factory
E107 is available for ⑴inverter model setting error require service.
setting) 18.5KW & 22KW when
Note： lift stops;
If the over-voltage lasts
Control supply’s voltage
over 50s, alarm
detection error:±5%
triggered, if over
1min, HGP
displays the error code
and stops the fan and
opens the contactor, not
allow to restart
automatically.

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 93 / 99
E108 Input phase Input phase loss, Detect phase loss and the Input phase loss in R，S，T ⑴check power supply
loss The detection signal
contactor not release ⑴check input connection
is serial pulses type.
over 2s(±5%),HGP stops
output and display error
code, not allow to restart
automatically.

E109 Output phase Detect Output phase loss Output phase loss, if the U，V，Woutput phase loss(or 3 Check output connections

Inverter Error
Code Type Protection Points Protection Action Potentially Causes Trouble Shooting

loss while running and the current in 3 phases are phase unsymmetrical seriously)
output current exceeds unbalanced over 10s,
33.3% of rated current HGP stops the output and
displays the error code,
not allow to restart
automatically.

E110 Power module Over-heat, over-current, If the detect signal valid, ⑴overcurrent ⑴refer to overcurrent
low-voltage error on of
error HGP stops output and ⑴output shorted or grounded
power module ⑴reconnection cables
displays error code, not ⑴ventilation path blocked or fan
allow to restart damaged. ⑴clean venti-path or

automatically. ⑴high temparature replace fan

⑴unstable connection ⑴reduce temparature
⑴second power supply
⑴check & reconnection
damaged,low voltage
⑴require service
⑴bridge shorted
⑴abnormal control PCB ⑴require service

⑴require service

E111 Heat-sink Temperature point Alarm if it reaches 83⑴, ⑴high temparature ⑴reduce temparature
overheat above 83⑴ detection
if it lasts over 10s, HGP ⑴ventilation block ⑴clean vanti-path
for error: ±5⑴
power module stops output and displays
⑴fan damaged ⑴replace the fan
error code not allow
⑴module abnormal ⑴require service
restart automatically.

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 94 / 99
E113 Inverter Output current exceeds ⑴high acceleration ⑴reduce acceleration
overload protecion point.
Time accumutates, when ⑴restart the rotating motor ⑴do not restart while power

time exceeds index ⑴low power voltage off

value,overload protection ⑴high load ⑴check power supply

does.but alarm before ⑴close-loop vector ⑴use high rated power

control,reverse encoder,low
protection works speed running inverter

10s.After protection, ⑴correct the encoder

HGP stops output and direction
displays error code not
allow to restart
automatically.

E114 Motor over- Output current exceeds Time accumutates, when ⑴Check power voltage
load protecion point. ⑴low voltage
time exceeds index ⑴reset moter rated current
⑴motor rated current setting
value,overload protection ⑴check load,adjust torque
wrong
does.but alarm before increasement
⑴motor load increase ⑴close-
protection works loop vector control,reverse ⑴reset encoder direction
encoder,low
10s.After protection, ⑴use correct motor

Inverter Error
Code Type Protection Points Protection Action Potentially Causes Trouble Shooting

speed running
HGP stops output and ⑴low rated pwer motor
displays error code not
allow to restart
automatically.

E116 E2PROMreadin Check error while Promptly protection, ⑴data R%W error ⑴press STOP/RESET key to
HGP stops output and ⑴E2PROM damaged
reading and writing displays error code, reset,require service.
g & writing
error not allow restarting
automatically. ⑴require service

E118 Contactor fails Under the normal power Promptly protection, ⑴low power voltage ⑴Check the power supply
the contacting and voltage,provide the HGP stops output and
contacting commander but displays error code, ⑴contactor damaged ⑴replace contactor or require
no feedback not allow to restart
automatically. ⑴buffer resistance damaged service
⑴control circuit damaged ⑴replace resistance or

require service

⑴require service

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 95 / 99
E119 Current Current detection circuit ⑴PCB connection worse ⑴check & reconnection
detection error
circuit error Promptly protection, ⑴second power supply damaged ⑴require service
HGP stops output and
displays error code, ⑴Haul device damaged ⑴require service
not allow to restart
⑴amplifier damaged ⑴require service
automatically.

E120 CPU Error “spi” communication ⑴seriou interference cause the ⑴pressSTOP/RESET key to
error between the two DSP R&W error reset or use power supply
DSP Promptly protection,
HGP stops output and ⑴environment noise causes the filter in input side
displays error code, communication error of DSP
not allow to restart ⑴pressSTOP/RESET key to
automatically.
reset,require service

E123 keupadE2PRO Keypad EEPROM R%W Only record, no ⑴keypad R&W data error
error or data error for protection, allow to run
⑴E2PROM damaged ⑴pressSTOP/RESET key to
Mreading DSP requirement. normally
reset, require service
&
⑴require service

writing error 【Note】this is keypad error

and no relation to the
inverter, hence no record as
well, and not allow to enter
manu state.

E124 Tuning error Promptly protection, ⑴change inverter

Error in tuning ⑴motor is not consistant with
parameters inverter. ⑴reset reted value following

Inverter Error
Code Type Protection Points Protection Action Potentially Causes Trouble Shooting

⑴motor rated value setting

the nameplate.

HGP stops output and wrong ⑴unload the motor and tune
displays error code, not
⑴tuning result far different from again.
allow to restart
automatically standar. ⑴check motor connection
and parameter setting.
⑴tuning over-time
E125 Encoder error Encoder off-line 1) check & reconnection
detection 1) close-loop vector
Promptly protection, 2) check & reconnection,
HGP stops output and control,encoder signal off-line,
display error code, Or adjust the direction
not allow to restart 2) close-loop vector parameter.
automatically. control,encoder diraction
reversed.

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 96 / 99
E127 Brake unit Brake unit error ⑴brake circuit error or brake- ⑴check the brake unit,
error replace the brake-pipe
Promptly protection, pipe damaged. ⑴increase the brake
HGP stops output and resistance
display error code, ⑴low brake resistance
not allow to restart
automatically.

E128 Parameter Motor parameter setting ⑴motor rated value setting ⑴reset the parameters
setting error is far different from
inverter settings Display error code, not wrong ⑴change the motor
allow restarting
automatically and ⑴motor is not consistant with
running. inverter

E129 Reserve - -

E130 Lift over Running speed is over 1.2 ⑴PGpulse setting wrong ⑴check PG pulse setting
speed times of rated speed
⑴low inverter torque ⑴use haiger rated inverter
Promptly protection, (3)correct the mechanical
HGP stops output and (3)low mechanical parameters settings
displays error code, setting
not allow restarting
automatically.

E131 Input output Input output error: Promptly protection, There are 2 running models Check the control software
error HGP stops output and input at the same time
1. there is Detection
displays error code,
commander while not allow restarting
distance controlled automatically.
running,
2. self-study commander
input while Detection
3. micro-leveling
commander input
while Detection

Inverter Error

Code Type Protection Points Protection Action Potentially Causes Trouble Shooting

E132 The min. deceleration The speed of distance control Reduce the speed setting
distance is bigger than the curve is set too big.
Min. floor min. height of floor. Display the error code,
height and not allow to restart
requirement automatically

Technical form 044/Version 3

HGP Elevator Failure Detection and Solution page 97 / 99
E133 Self-study error Floor height measurement Display the error code,and ⑴bottom forced deceleration ⑴check the buttom forced
error not allow to restart
automatically switch deceleration switches

Fail in self-study model ⑴check control software

⑴running downwork ⑴increase the highest floor

commander input self-study height

model ⑴set the current floor＝1 ⑴set

the PG pulse accourding to
⑴highest floor pulse the real state.
overflow while self-study

running ⑴the location is not

at bottom while self-study

start

⑴while self-study running,PG＝

0
E134 Speed error Running speed＞ Display error code and
prediction speed 7% and not allow to restart
last over 1s automatically.

E139 Dual-interface Inverter processor R&W Promptly protection, ⑴master processor68376 resets ⑴reset power
the DPRAM with error, HGP stops output and
RAM error master processor’s normal displays error code, not ⑴logic control chips abnormal ⑴contact supplier
tag storned in dual- allow to restart
interface RAM no automatically. ⑴dual-interface RAM damaged
refreash over 80ms

E140 Master Hardware feedback the (1)master processor requires ⑴check safety circuit &
error of master emergency braking under
processor6837 processor68376 Promptly protection, abnormal situation. system problem
HGP stops output and
6 error displays error code, not ⑴PCB hardware damaged,
allow to restart
automatically. contact supplier

Mark Amount

Technical form 044/Version 3

 HGP Elevator Failure Detection and Solution Update Record
Revised
Version Revision Contents Revised Description by Date Remark

B Design Alteration Page5: change input & output state Jiang March 29th,
parameters, and mark @ for Fulin 2007
changes.
Page11: add the error names of
E13, E39, E43, E44, mark @.
Page15: add E13 statement “Brake
contactor short-circuited”, mark @.
Page34: Add E39 statement “Brake
Contactor Circuit Opened”, mark
@.
Page37: add E43 statement “Brake
Contactor 15BSW Circuit
Opened”, mark @.
Page38: add E44 statement “Brake
Contactor 15BSW
Short-Circuited”, mark @.