KIP C7800 User Manual

Chapter 1
Before Use

page
1. 1 Installation Requirements 1- 2

1. 2 Originals Prohibited from Duplication 1- 3

1. 3 Features 1- 4

1. 4 Specifications 1- 5

1. 5 Appearance 1- 7
1. 5. 1 Front view 1- 7
1. 5. 2 Right side view 1- 8
1. 5. 3 Rear view 1- 9

1. 6 Specifications for the Printing Paper 1- 11

1. 6. 1 Papers not available to use 1- 11
1. 6. 2 Keeping the paper in the custody 1- 12
1. 6. 3 Treatment against environmental condition 1- 13

1-1 Chapter 1 Before Use

1. 1 Installation Requirements
The following conditions are required for installation of the equipment.

(1) Power source should be as follows (according to your region).

U.S.A. / Europe 220 to 240V (+6% to -10%), 20A or higher, and 50/60Hz
(2) The equipment must be on an exclusive circuit.
The outlet must be near the equipment and easy accessible.
(3) Make sure to connect this equipment to a grounded outlet.
(4) The site temperature range = 15 to 27 degrees centigrade, with the humidity between 20% to
70% RH (NON CONDENSING).
Keep the equipment away from water sources, boilers, humidifiers or refrigerators.
(5) The installation site must not have open flames, dust or ammonia gases.
(6) The equipment should not be exposed to the direct sunlight.
Please draw curtains to block any sunlight.
(7) Ozone will be generated while this equipment is in use, although the quantity generated is
within safe levels. (see certifications)
Ventilate the room, if required.
(8) Levelling Bolts on the bottom of the KIP c7800 should touch the floor correctly.
And the equipment must be levelled.
Floor strength must be ample to sustain the weight of the equipment.
(9) Keep ample room around the equipment to ensure comfortable operation.
Required space is noted.

190cm (75”) or wider

(When optional Auto Stacker is
connected.)

Rear

120cm (48”) 65cm (26”)

or wider or wider

Front

150cm (59”) or wider

1-2 Chapter 1 Before Use

1. 2 Originals Prohibited from Duplication
It may be illegal to duplicate or copy certain types of originals and you may be punished by local or
regional laws, if copies are made of these types of originals.
Please be aware of your local or regional laws and which originals they forbid you to duplicate.

Some Examples:
[Originals prohibited from copying by the law(s)]

1. Do not copy Currency (Bill, Money, Bank Note, etc.), Government issued Negotiable
Instruments (National Bonds, Security, Local Debt Bonds, etc.).
2. Do not copy Foreign Currency or Foreign Negotiable Instruments.
3. Do not copy unused postal stamps or government postcards without permission to
make replica from said Governments.
4. Do not copy Government issued revenue stamps, certificate stamps that are
prescribed by Liquor Tax Act or the Commodity Tax Act.

[Special items which require your attention]

1. The government issues warnings if you are to copy private issued securities (stock certificate,
draft, check, goods ticket, etc.), commutation ticket or book of tickets, excluding that some
specific company copies such originals as many as it requires for its own business.
2. We recommend you not copy originals as government issued passports, public or
private issued licenses, automobile inspection certification, ID and tickets passes or meals.

[Originals protected by the copyright]

It is prohibited to copy originals such as books, music, paintings, printed copies, maps, drawings,
movie posters and pictures which are protected by the copyright laws.
Please see your local or regional laws.

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1. 3 Features
(1) New Contact Development Technology with non-magnetic mono-component toner
High definition line and consistent solid image can be produced.

(2) Superior printing productivity

Color : 100mm / second
Mono : 120mm / second

(3) Long parts life and low frequency of service maintenance

Long life of mortal parts and self-cleaning function reduce the frequency of service
maintenance.

(4) Automatic adjustment of printing parameters according to the environmental condition

To gain a constant image quality in any environmental conditions, several printing parameters
are adjusted automatically.

(5) KIP Image Enhancement Technology

The power of each LED pixels is automatically optimized with KIP Image Enhancement
Technology.

(6) Long print

Maximum print length guaranteed is 6 meters (plain paper).

1-4 Chapter 1 Before Use

1. 4 Specifications
Subject Specification
Model KIP c7800
Type Console
Printing method LED Array Electro Photography
Color CMYK
Photoconductor Organic Photoconductive Drum
Print speed Color : 100mm / second
Mono : 120mm / second
Exposure method Multi-Level (4-Bit) LED Print Head
Resolution 600dpi x 2400dpi
Print width Maximum : 914mm (36 inches)
Minimum : 297mm (11 inches)
Print length Maximum : Plain paper : 5 x Standard length
Tracing paper : Standard length
Film : Standard length
Glossy paper : Standard length
Minimum : 420mm (17 inches)

NOTE : If the print is longer than 6m, KIP does not guarantee
image quality or the reliability of media feeding system.
Warm up time Shorter than 3 minutes
(At 23 degrees centigrade, 60% RH and 220V)
First print time Shorter than 43 seconds (36 inches)
Fusing method Heat roller fusing
Development Contact type mono component non-magnetic development system
(Initial toner is unnecessary. One toner cartridge contains 600g.)
Charging method Corona
Transfer method Transfer roller
Media feeding method Automatic (3 Roll Decks) and manual (20 cut sheets capacity)
Input power 220 to 240V (+6% to -10%), 20A and 50/60Hz
Interface Ethernet 10BASE-T, 100 BASE –TX, 1000 BASE-T
USB 2.0 (5VDC max)
Power consumption On 230V, 50/60Hz 3.6 kwh (Maximum)
Stand by 0.8 Kwh (Average)
Printing 2.0 Kwh (Average)
Warm up 3.4 Kwh (Average)
Acoustic noise Less than 65db (Printing)
NOTE : Impact noise such as cutting sound is excluded.
Less than 60db (Stand by)
Ozone Less than 0.05ppm (Average of 8 hours)
Dimensions 1376mm (Width) x 790mm (Depth) x 1450mm (Height)
Weight About 540kg
Media Specified media
Plain paper SHN
Tracing paper KMS-75
Film FA-75
Glossy paper

(Available types)
Plain paper 70 to 90g/m2
Tracing paper 70 to 90g/m2
Film Thickness is 100 micrometer or thinner.
Glossy paper

1-5 Chapter 1 Before Use

Subject Specification
Environmental condition Temperature 15 to 27 degrees centigrade
Humidity 20 to 70% RH
Storage condition of Print media Wrap the media surely to shut out the humidity.
consumables Toner Keep the toner cartridge away from the direct
sunlight, and store it in the condition of 0 - 35 oC
and 10 - 85% RH.

NOTE
These specifications may be changed without notice.

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1. 5 Appearance
1. 5. 1 Front view
User Interface Status Indicator

USB Port

Power Switch
Bypass Feeder

Stack Tray

Roll Decks

LAN Cable

Name of part Function

Power Switch Turns on/off the KIP c7800.
Bypass Feeder Feeds in the cut sheet media.
50 sheets can be set at once if the media is A2 (594mm) or smaller.
(24” or narrower)
User Interface This is a Touch Screen, and many kinds of user operation are
available. PLEASE DO NOT push the LCD area too strong.
Stack Tray Supports cut sheets loaded on Bypass Feeder.
Roll Decks 3 roll media can be set totally.
USB Port Your USB flash memory storage can be installed here.
5VDC max.
LAN Cable Connects to the network. (Purchase a LAN Cable separately)
Status Indicator LED indicator above the power switch indicates the following
printer status.
Color Condition Status
Green Light Ready, Printing
Green Blink Warming up.
Orange Light Operator Call Error
Red Light Service Call Error
Blue Light Warm sleep
Blue Blink Cold sleep
light purple Blink When printer is power-off and print controller is
still power on.

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1. 5. 2 Left side view

Toner Cartridge

Left Side Door

Name of part Function

Toner Cartridge 4 Toner Cartridges (cyan, magenta, yellow and black) supplies the
toner little by little.
Left Side Door Open here to replace the Toner Cartridge.

1-8 Chapter 1 Before Use

1. 5. 3 Rear view
Fuser Exit Door

Stacker Port

Waste Toner Box

Breaker
Power Cord

Name of part Function

Stacker Port For a dedicated Auto Stacker for the KIP c7800 (DC24V 2A)
Fuser Exit Door Prints come from the opening on this.
Open here to clear a print jam in Fuser Unit.
Waste Toner Box Collects the wasted toner.
Breaker It is possible to shut off supplying the AC power.
Power Cord To be connected to the wall outlet alone.

NOTE : Specification for the power cord used in North America

Use the following type of power cord (UL-Listed).
(1) Rating 250VAC, 20A
(2) Plug type NEMA6-20
(3) Socket type IEC60320 : C19
(4) Cord SJT 3xAWG12 L <4.5m
(5) UL-Listed

1-9 Chapter 1 Before Use

 Rear Door

Waste Toner Box (for Belt Unit)

Name of part Function

Rear Door Can access the mis-fed media and the Waste Toner Box for Belt Unit
by opening Rear Door.

Waste Toner Box Collects the wasted toner.

(for Belt Unit)

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1. 6 Specifications for the Printing Paper

1. 6. 1 Papers not available to use

Do not use the following kinds of printing paper. Doing so may damage the print engine.

Excessively curled
(a diameter of 50 mm or
less)

Folded

Creased

Torn

Punched

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 Pre-printed

Extremely slippery
Extremely sticky
Extremely thin and soft
OHP Film

CAUTION
Do not use the paper with staple, or do not use such conductive paper as aluminium foil and
carbon paper.
The above may result in a danger of fire

NOTE
(1) Print image may become light if printed on a rough surface of the paper.

(2) Print image may become defective if the print paper has an excess curl.

(3) It will become a cause for paper mis-feed, defective print image or paper creasing if you
use a paper that does not satisfy the specification.

(4) Do not use a paper of which surface is very special, such as thermal paper, art paper,
aluminium foil, carbon paper and conductive paper.

(5) Do not use papers with unpacked (exposed in high / low temperature & humidity) in a
long period. Such papers may result in mis-feed, defective image or paper creasing.

(6) Tracing paper exposed to air over a long period tends to cause a defective printing.
Removing one round on the surface of the tracing roll paper from the beginning is
recommended.
Refer to [2.3 Replacing Roll Media].

1. 6. 2 Keeping the paper in the custody

Keep the paper in the custody taking care of the following matters.

1. Do not expose the paper to the direct sunlight.

2. Keep the paper away from high humidity. (It must be less than 70%)
3. Put the paper on a flat place
4. If you will keep the paper in the custody, which you have already unpacked, put it into the
polyethylene bag to avoid the humidity.

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1. 6. 3 Treatment against environmental condition
Take a necessary treatment according to the environmental condition as shown below.

Humidity(%) Possible problem Necessary treatment

Low “Void of image”, “crease of paper” and 1. Install the humidifier in the room, and
other problems occurs when you print humidify the room air.
with plain paper and tracing paper. 2. Remove the paper from the machine
right after the completion of print, and
keep it in a polyethylene bag.
“Void of image” occurs when you print If you will not make print soon, remove
with tracing paper. the tracing paper from the machine and
keep it in a polyethylene bag.
40% Remove the paper from the machine after
everyday use, and keep it in a
polyethylene bag.
70% “Void of image” occurs when you print If you will not make print soon, remove
with plain paper and tracing paper. the tracing paper from the machine and
keep it in a polyethylene bag.
“Void of image”, “crease of paper” and Remove the paper from the machine
other problems occurs when you print right after the completion of print, and
with plain paper and tracing paper. keep it in a polyethylene bag.

High

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 Chapter 2
Basic Operations

page

2. 1 Turning on the KIP c7800 2- 2

2. 2 Turning off the KIP c7800 2- 4

2. 3 Replacing the Roll Media 2- 5

2. 4 Setting Cut Sheet Media to Bypass Feeder 2-10

2. 4. 1 Loading Small Size Sheet 2-11
2. 4. 2 Loading Large Size Sheet 2-13

2. 5 Replacing the Toner Cartridge 2-15

2. 6 Replacing the Waste Toner Box 2-18

2. 7 Initial Cut (Straighten the leading edge of roll media) 2-22

2-1 Chapter 2 Basic Operations

2. 1 Turning on the KIP c7800
1. Plug the KIP c7800 to an exclusive wall outlet.

NOTE
Please confirm the outlet satisfies the following condition before plugging the KIP c7800 into.

220-240V (+6% to -10%), 20A, and 50/60Hz

2. Press “|” side of the Power Switch on the front to turn on the KIP c7800.

Press this side

3. The Status Indicator above the Power Switch flashes green while warming up.

Status Indicator (flashing)

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4. The KIP c7800 will get ready about 6 minutes after turning on.
The Status Indicator stops flashing and lights green when ready.
Make a copy or print from outer devices.

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2. 2 Turning off the KIP c7800
1. Press “ ” side of the Power Switch on the front to turn off the KIP c7800.

Press this side

2. The Status Indicator flashes light purple while the embedded controller unit is shutting down.
It will turn off in 2 minutes.

Status Indicator (flashing)

NOTE
The controller unit starts shutdown process after turning off the KIP c7800, and it will take
about 2 minutes until complete shut down. Do not unplug the KIP c7800 from the outlet for
about 2 minutes after turning off therefore. The controller unit may be broken if the KIP c7800
is unplugged before the completion of shut down process.

2-4 Chapter 2 Basic Operations

2. 3 Replacing the Roll Media

1. Pulling up the handle to unlock the Roll Deck, and

draw out the deck.

Handle

2. Remove the Roll Spool from the Roll Deck.

Roll Spool

NOTE
Lift up the Roll Spool with supporting horizontally.

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3. With pressing the green lever to the arrow direction (outside), remove the roll core from the Roll
Spool.

Roll Spool

Lever

NOTE
Two projection parts in the middle of Roll Spool
have a sharp tip. Be careful after you remove a
roll core.

projection

4. With pressing up the green lever, insert the Roll

Spool into a new roll media.

Lever

NOTE
Set the roll media in the correct direction.

Lever
Lever

Correct Not Correct

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5. Align the edge of roll media with the concerning
size guide, and then release the green lever to
fix the roll media onto the Roll Spool firmly. Size guide

6. Install the Roll Spool into the Roll Deck.

NOTE
The shaft ends on both sides of Roll Spool should fit in the recess on the side plates.

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7. Insert the leading edge between the feeding rollers. It will automatically go into the roll media’s
standby position. (Auto Media Loading)

NOTE
Some roll media are taped at its leading edge. Even if you remove the tape, glue may remain
on the leading edge. This would mess or damage the media path.
Before using such a roll media, cut off some amount of the leading edge using a cutter knife
and discard the portion with glue.

Feeding rollers

NOTE
If Auto Media Loading does not start, clear Door Open Error such as Bypass Feeder, Left Side
Door, Rear Door or Paper Exit Door.

8. Press the Initial Cut button. The leading edge automatically proceeds and has a cut off. The
portion will be ejected upward.

9. Remove the portion. Close the Roll Deck.

2-8 Chapter 2 Basic Operations

10. Define the media information (media type and width) with using the touchscreen.

NOTE
Incorrect settings lead to unwanted print results (fusing defect, improper image quality).

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2. 4 Setting Cut Sheet Media to Bypass
Feeder
Cut sheet media can be fed from the Bypass Feeder.
Each size has its own availability for orientation and multi-feeding respectively as follows.

Metric
Media size Available orientation Availability of Remarks
(Length x Width) multi-feeding
A4 Landscape Available
(210mm x 297mm)
A3 Landscape Available
(297mm x 420mm)
A2 Landscape Available
(420mm x 597mm)
A1 Landscape Not available
(597mm x 841mm)
A0 Portrait Not available
(1189mm x 841mm)
841mm wide Portrait & Landscape Not available Must be longer than 440mm at least.
(Non standard length)

Inch
Media size Available orientation Availability of Remarks
(Length x Width) multi-feeding
8.5” x 11” Landscape Available
9” x 12” Landscape Available
11” x 17” Landscape Available
12” x 18” Landscape Available
17” x 22” Landscape Available
18” x 24” Landscape Available
30” wide Portrait & Landscape Not available Must be longer than 440mm at least.
(Non standard length)
34” wide Portrait & Landscape Not available Must be longer than 440mm at least.
(Non standard length)
36” wide Portrait & Landscape Not available Must be longer than 440mm at least.
(Non standard length)

NOTE
(1) Availability of orientation for each media size is
illustrated on the Bypass Feeder.
Please follow the illustration when setting the Portrait
cut sheet media.

(2) The upper larger signs are for Landscape,

the lower smaller are Portrait.

Landscape

(3) Multi-feeding is available with cut sheet media in a smaller size.

Refer to [2.4.1 Loading Small Size Sheet].

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2. 4. 1 Loading Small Size Sheet
Multi-feeding is available with cut sheet media in a small size.
“Small sizes” are as follows.

Metric : A4 (210mm x 297mm) Inch : 8.5” x 11” / 9” x 12”

A3 (297mm x 420mm) 11” x 17” / 12” x 18”
A2 (420mm x 594mm) 17” x 22” / 18” x 24”

NOTE
(1) Do not attempt to make multi-feeding with a wider media than the above ones as it will
cause a mis-feed or duplicate feeding. The internal mechanism might be broken in the
worst case.

(2) Do not leave the cut sheet media for a long time on the Bypass Feeder as it will get
moisture, which will result in a mis-feed or image defect. (Put the media in a plastic bag to
avoid moisture.)

(3) Only landscape position is available in case of multi-feeding.

(4) Use the Stack Tray for a sheet jutting from the Bypass Feeder. (longer than 420mm / 17”)

1. Select the cut sheet feeding mode on the output device connected to the KIP c7800.
Refer to your system reference for media source information.

2. Install the Stack Tray as needed.

Stack Tray

3. Sliding left and right, place the cut sheet guides

properly according to the size of cut sheet media.

Cut sheet guides

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3. Arrange the edges of multiple media, put them on the Bypass Feeder by landscape position,
and move them forward until contacted to feeding roller.

Feeding Roller

NOTE
As curled cut sheet media will cause a mis-feed, straighten the media as far as possible
before printing. And set the media by “curl down” direction as a mis-feed can be avoided.
Setting of media by “curl up” direction tends to result in a mis-feed.

Correct (curl down) Incorrect (curl up)

4. Output a copy/print job from the output device.

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2. 4. 2 Loading Large Size Sheet
A large cut sheet media can not be fed by multi-feeding.
Please feed it singularly as instructed in below.
“Large sizes” are as follows.

Metric : A1 landscape (210mm x 297mm) Inch : 30” wide (Non standard length)
A0 portrait (1189mm x 841mm) 34” wide (Non standard length)
841mm wide (Not standard length) 36” wide (Non standard length)

NOTE
Do not leave the cut sheet media for a long time on the Bypass Feeder as it will get moisture,
which will result in a mis-feed or image defect. (Put the media in a plastic bag to block the
moisture.)

1. Select the cut sheet feeding mode on the output device connected to the KIP c7800.
Refer to your system reference for media source information.

2. Sliding left and right, place the cut sheet guides

properly according to the size of cut sheet media.

Cut sheet guides

3. Put the media on the Bypass Feeder, and move it in the direction of arrow until contacted to
the feeding roller.
The feeding rollers rotate automatically to place the cut sheet media at the starting position.

Feeding roller

4. Output a copy/print job from the output device.

2-13 Chapter 2 Basic Operations

 NOTE
As curled cut sheet media will cause a mis-feed, straighten the media as far as possible
before printing.
And also please set the media by “curl down” direction as a mis-feed can be avoided.
Setting of media by “curl up” direction tends to result in a mis-feed.

Correct (curl down) Incorrect (curl up)

2-14 Chapter 2 Basic Operations

2. 5 Replacing the Toner Cartridge

1. Open the Left Side Door.

Left Side Door

2. Rotate the Toner Cartridge 180 degrees to the arrow direction until it stops.
Pull and remove the Toner Cartridge from the machine.

Toner Cartridge

NOTE
(1) Toner Cartridge can not be removed if not rotated 180 degrees completely as the above.

(2) Do not hold the ventral region of Toner Cartridge. Otherwise the toner may blow out from
the supply hole.

(3) Be careful not to direct the supply hole to the floor after removing the Toner Cartridge.
Otherwise toner will come out from the supply hole.

(4) Do not remove Toner Cartridge with unused

toner portion inside. Otherwise the toner portion
may come out from the supply hole. Supplying hole

WARNING
Do not dispose the used Toner Cartridge properly as flammables because it may explode.

2-15 Chapter 2 Basic Operations

3. Choose the new Toner Cartridge of the same color, and shake it enough to loosen the toner
well.

4. Hold the Toner Cartridge with the Supply Hole upward. Turn the body part 180 degrees to
unlock the Supply Hole.

Supply hole

5. Keeping the Supply Hole upward, insert the Toner

Cartridge to the corresponding color slot until it
stops. Supply hole

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5. Rotate the Toner Cartridge 180 degrees to the arrow direction until it stops.

NOTE
Toner Empty Indicator will light soon if the supply hole is directed upward.

7. Close the Right Side Door.

Left Side Door

2-17 Chapter 2 Basic Operations

 2. 6 Replacing the Waste Toner Box

NOTE
Replace the 2 Waste Toner Boxes “on the rear corner of the machine frame” and “on the Rear
Door (for Belt Unit)”.

1. Follow the figure below to assemble 2 Waste Toner Boxes in the “Waste Toner Box Kit”.

Stickers (1)

Stickers

Stickers

Stickers

Mylar

NOTE
(1) Never overlap the “Mylar” on the sensor
window and the “Sticker” on the corner near
the window.
Wrong
Apply the Sticker on the mentioned corner
in L shape to avoid the window.

(2) The kit includes seven sheets of the Stickers. The last one is to seal the box in the future
replacement. Keep it in the Waste Toner Case in the later step.

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2. Open the Waster Toner Case on the rear right. (bottom left on back side)

Waster Toner Case

3. Seal the open hole on the top of the using Waste Toner Box with the stored “Sticker”.
Discard the Waste Toner Box according to your local regulations.

Open Hole

stored Sticker stored Sticker

using Waste Toner Box

NOTE
(1) Do not handle the Waste Toner Box roughly. Otherwise the toner will come out from its
open hole.

(2) The Waste Toner Box should be returned to your service technician or should be
discarded according to your local regulations. Do not discard it as a flammable. Toner will
explode if thrown into the fire. Please ask the seller for the way of dispose.

4. Install the new Waste Toner Box so that the sensor window comes to the machine’s center side.

New Waste Toner Box

Sensor window

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5. Insert the last one sticker in the kit (for future sealing) beside the new Waste Toner Box.
Firmly push and close the Waste Toner Case.

Sticker

6. Open the Rear Door (Belt Unit).

Rear Door

7. Slightly press the Waste Toner Box at the bottom of the Rear Door (Belt Unit).

Waste Toner Box

8. With pressing, turn the stopper to the arrow direction to release the Waste Toner Box.
Keep it pressing even after releasing.

Stopper

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9. Slowly release the pressure. The Waste Toner Box will be pushed toward you.
Slowly and gently remove the Waste Toner Box from the machine.

NOTE
(1) Do not handle the Waste Toner Box roughly. Otherwise the toner will come out from its
open hole.

(2) The Waste Toner Box should be returned to your service technician or should be
discarded according to your local regulations. Do not discard it as a flammable. Toner will
explode if thrown into the fire. Please ask the seller for the way of dispose.

10. Firmly push and install the new Waste Toner Box (for Belt Unit), and then turn the Stopper to
lock it.

Stopper

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2. 7 Initial Cut
(Straighten the leading edge of roll media)

A new roll media tends to have a rough or folded leading edge. Initial Cut will easily straighten the
leading edge by cutting off such poor quality part of the media automatically.

Pressing the Initial Cut Button cuts off the leading edge of the roll media in 120mm.

NOTE
Some roll media are taped at its leading edge. Even if you remove the tape, glue may remain
on the leading edge. This would mess or damage the media path.
Before using such a roll media, cut off some amount of the leading edge using a cutter knife
and discard the portion with glue.

1. Draw out the concerned Roll Deck.

2. Insert the leading edge between the feeding rollers. It will automatically go into the roll media’s
standby position. (Auto Media Loading)
If the roll media has been set to standby position, go to the next step.

Feeding rollers

NOTE
If Auto Media Loading does not start, clear Door Open Error such as Bypass Feeder, Left Side
Door, Rear Door or Paper Exit Door.

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3. Press the Initial Cut button. The leading edge automatically proceeds and has a cut off. The
portion will be ejected upward.

4. Remove the portion. Close the Roll Deck.

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 Chapter 3
Troubleshooting

Page

3. 1 Mis-feed Errors 3- 2
3. 1. 1 How to Remove Mis-fed Media 3- 2

3. 2 Open Errors 3- 9
3. 2. 1 Roll Deck 1 Open 3- 9
3. 2. 2 Roll Deck 2 Open 3- 9
3. 2. 3 Roll Deck 3 Open 3-10
3. 2. 4 Roll Deck 1 - Cutter Cover Open 3-10
3. 2. 5 Roll Deck 2 - Cutter Cover Open 3-11
3. 2. 6 Roll Deck 3 - Cutter Cover Open 3-11
3. 2. 7 Sheet Bypass Open 3-12
3. 2. 8 Left Door Open 3-12
3. 2. 9 Rear Door Open 3-13
3. 2.10 Fuser Exit Door Open 3-13

3. 3 Other Operator Call Error 3-14

3. 3. 1 Printer out of paper 3-14
3. 3. 2 Printer out of toner 3-14
3. 3. 3 Printer waste toner bottle full 3-15
3. 3. 4 Web Cleaner Empty 3-15

3. 4 Service Call Errors (Codes: CE-xxxx) 3-16

3-1 Chapter 3 Troubleshooting

3. 1 Mis-feed Error
If a media mis-feed happens, the UI screen shows any of the following 4 figures that indicates
where a mis-feed has been detected.

The figure would indicate only a “primary” mis-feed location. For a mis-feed while processing
multiple sheets, there would be another mis-feed location(s) than the UI indication.

This section instructs you to check for a mis-fed media in the entire media path from the exit to the
entrance regardless of the UI indication.

NOTE
(1) Follow the instruction on the next page, starting with “open the Rear Door.”

(2) While a mis-feed happens, avoid doing the followings.

Doing so may damage the surface of the Drum.
- Rewind a roll media before you open Rear Door
- Open a Roll Deck before you open Rear Door

To avoid these, as mentioned in the instruction on the next page, it is very important to
open the Rear Door first when a mis-feed happens.

3-2 Chapter 3 Troubleshooting

3. 1. 1 How to Remove Mis-fed Media

Remove the mis-fed media as instructed in below.

1. Open Rear Door and Exit Cover.

NOTE
Slowly open the Rear Door. The mis-fed media sticks to the Belt surface.

Fuser Exit Door

Rear Door

Open slowly.

2. Gently pull a mis-fed media in the Fuser Unit (if found) to the arrow direction. (downward)

CAUTION
Inside of the covers of the Fuser Region is extremely hot, and the mis-fed media is also hot.
Take great care not to be burnt when removing the mis-fed media.

NOTE
If the Exit Cover is closed, the Fuser Unit catches the media and keeps it from being pulled
out.

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3. Remove a mis-fed media in Lower Feeder region by the instruction 3-1 and 3-2.

Lower Feeder Unit

3-1 Open the Bypass Feeder, Roll Deck 1, Roll Deck 2 and Roll Deck 3.

Bypass Feeder
Roll Deck 1

Roll Deck 2

Roll Deck 3

NOTE
(1) If any of Roll Decks is closed, the Roll Deck would catch the media and keep it from
being pulled out.

(2) Opening the Bypass Feeder is not mandatory only for a mis-feed at the Lower Feeder
region, but please open it at this point of time for later operation.

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3-2. Press the green lever and lift up the upper part of the Lower Feeder Unit.
While lifting, pull and remove a mis-fed media from the Lower Feeder Unit. Go to step 5.

Green Lever

mis-fed media

NOTE
If a mis-fed media is found but you could not pull it out, the media have not had cut at the
Cutter Unit. In this case follow step 4 on the next page.

mis-fed media

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4. When the mis-fed media cannot be pulled out on step 3, follow the instruction 4-1 to 4-4 to cut the
media in order to separate it from the roll in the Roll Deck.

4-1. Open the Roll Deck where the mis-fed media comes from. Open the Cutter Cover.

Roll Deck Cutter Cover

4-2. Hold the green Cutter Knob. Move the cutter blade to another end to cut the roll media.
(This step shows right to left for example)

Cutter Knob

Reference

The Cutter Knob seats either end of the deck.

Moving right to left may be required as shown
the right picture.

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4-3. Lift up the upper part of the Lower Feeder Unit.
While lifting, pull and remove a mis-fed media from the Lower Feeder Unit.

mis-fed media

4-4. Close the Roll Decks, Bypass Feeder, Left Side Door, Rear Door and Exit Cover.
This is the end of removing mis-feed media.

5. Remove a mis-fed media in the front media path.

Pull and remove it in the back of the deck drawers from the top.
For a dropped portion inside, close the Bypass Feeder, Roll Deck 1 and Roll Deck 2, and then
remove it from the opening between the Roll Deck 2 and 3.

Roll Deck 3

6. Rewind the roll where the mis-fed media came from.

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7. Follow the instruction 7-1 through 7-3 to trim the roll’s leading edge as needed.

7-1. Close the Bypass Feeder, Left Side Door, Rear Door and Exit Cover.

7-2. Insert the leading edge between the feeding rollers. It will automatically go into the roll media’s
standby position. (Auto Media Loading)
When the roll media has been set to standby position, go to the next step.

Feeding rollers

NOTE
(1) Auto Media Loading does not start when Door Open Error (such as Bypass Feeder, Left
Side Door, Rear Door or Fuser Cover) remains.

(2) Auto Media Loading does not start when any mis-fed error remains.

7-3. Press the Initial Cut button. The leading edge automatically proceeds and has a cut off.
The portion will be ejected upward.

Reference
Details of the Initial Cut is described in [2.7 Initial Cut (Straighten the leading edge of roll
media)].

8. Close the Roll Decks, Bypass Feeder, Left Side Door, Rear Door and Exit Cover.
This is the end of removing mis-feed media.

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3. 2 Open Errors

3. 2. 1 Roll Deck 1 Open

“Roll Deck 1 Open” is indicated on the UI Screen when the Roll Deck 1 is opened or not locked
completely. Close the Roll Deck 1 firmly to clear the error.

3. 2. 2 Roll Deck 2 Open

“Roll Deck 2 Open” is indicated on the UI Screen when the Roll Deck 2 is opened or not locked
completely. Close the Roll Deck 1 firmly to clear the error.

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3. 2. 3 Roll Deck 3 Open
“Roll Deck 3 Open” is indicated on the UI Screen when the Roll Deck 3 is opened or not locked
completely. Close the Roll Deck 1 firmly to clear the error.

3. 2. 4 Roll Deck 1 - Cutter Cover Open

“Roll Deck 1 – Cutter Cover Open” is indicated on the UI Screen when the cutter cover is opened
or not locked completely. Close the Cutter Cover firmly to clear the error.

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3. 2. 5 Roll Deck 2 - Cutter Cover Open
“Roll Deck 2 – Cutter Cover Open” is indicated on the UI Screen when the cutter cover is opened
or not locked completely. Close the Cutter Cover firmly to clear the error.

3. 2. 6 Roll Deck 3 - Cutter Cover Open

“Roll Deck 3 – Cutter Cover Open” is indicated on the UI Screen when the cutter cover is opened
or not locked completely. Close the Cutter Cover firmly to clear the error.

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3. 2. 7 Sheet Bypass Open
“Sheet Bypass Open” is indicated on the UI Screen when the Bypass Feeder is opened or not
locked completely. Close the Bypass Feeder firmly to clear the error.

3. 2. 8 Left Door Open

“Left Door Open” is indicated when the Left Side Door is opened or not locked completely.
Close the Left Side Door firmly to clear the error.

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3. 2. 9 Rear Door Open
“Rear Door Open” is indicated when the Rear Door is opened or not locked completely.
Close the Rear Door firmly to clear the error.

3. 2. 10 Fuser Exit Door Open

“Fuser Exit Door Open” is indicated when the Fuser Exit Door is opened or not locked completely.
Close the Fuser Exit Door firmly to clear the error.

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3. 3 Other Operator Call Error

3. 3. 1 Printer out of paper

When a required roll media is emptied, the UI screen shows “Printer out of paper.”
For replacement of a roll media, see [2.3 Replacing the Roll Media].

3. 3. 2 Printer out of toner

When any of 4 Toner Cartridges is emptied, the UI screen shows “Printer out of toner.”
The printer does not restart operation until the Toner Cartridge is properly replaced.
For replacement procedure, see [2.5 Replacing the Toner Cartridge].

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3. 3. 3 Printer waste toner bottle full
When the Waste Toner Box is full, the UI screen shows “Printer waste toner bottle full.”
The printer does not restart operation until the Waste Toner Box is properly replaced.
For replacement procedure, see [2.6 Replacing the Waste Toner Box].

NOTE
(1) “Printer waste toner bottle full” also appears if the Waste Toner Box is incorrectly set.

(2) The printer has 2 Waste Toner Boxes, one is for the Drum (on the rear corner) and the other
is for Belt Unit (on the Rear Door).

For Drum For Belt Unit

3. 3. 4 Web Cleaner Empty

Web Cleaner is a component to clean Fuser Unit.
When the UI screen shows “Web Cleaner Empty,” contact your service dealer for its replacement.

NOTE
Web Cleaner can be replaced by a well trained technician only.

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3. 4 Service Call Error (ce-call(xx-xx))
If an error with significant effect on the printer occurs, the printer stops the operation and indicates
a related Customer Engineer Call Error on the UI screen.
Call the service staff immediately as these problems can be fixed by a well trained technician only.

Before calling the service staff, try to turn on/off the KIP c7800. If “ce-call(xx-xx)” is indicated again,
turn off the machine, unplug it, and call the service staff with reporting the error code.

The followings are possible service call error codes.

UI Screen Error codes UI Screen Error codes

ce-call (09-00) E-0900 ce-call (06-01) E-0601
ce-call (09-01) E-0901 ce-call (06-02) E-0602
ce-call (09-02) E-0902 ce-call (06-20) E-0520
ce-call (09-03) E-0903 ce-call (06-21) E-0521
ce-call (01-11) E-0111 ce-call (06-23) E-0523
ce-call (01-12) E-0112 ce-call (06-36) E-0536
ce-call (01-13) E-0113 ce-call (06-30) E-0530
ce-call (07-10) E-0710 ce-call (06-31) E-0531
ce-call (07-11) E-0711 ce-call (06-32) E-0532
ce-call (07-12) E-0712 ce-call (06-40) E-0540
ce-call (07-21) E-0721 ce-call (0C-01) E-0C01
ce-call (07-22) E-0722 ce-call (0C-11) E-0C11
ce-call (03-01) E-0301 ce-call (0C-12) E-0C12
ce-call (03-02) E-0302 ce-call (0C-13) E-0C13
ce-call (03-20) E-0320 ce-call (0C-14) E-0C14
ce-call (03-21) E-0321 ce-call (0C-21) E-0C21
ce-call (03-23) E-0323 ce-call (0C-22) E-0C22
ce-call (03-36) E-0336 ce-call (0C-23) E-0C23
ce-call (03-30) E-0330 ce-call (0C-24) E-0C24
ce-call (03-31) E-0331 ce-call (0C-25) E-0C25
ce-call (03-32) E-0332 ce-call (0C-26) E-0C26
ce-call (03-40) E-0340 ce-call (0C-27) E-0C27
ce-call (04-01) E-0401 ce-call (0D-01) E-0D01
ce-call (04-02) E-0401 ce-call (0D-02) E-0D02
ce-call (04-20) E-0420 ce-call (0D-03) E-0D03
ce-call (04-21) E-0421 ce-call (0D-04) E-0D04
ce-call (04-23) E-0423 ce-call (0D-05) E-0D05
ce-call (04-36) E-0436 ce-call (0D-06) E-0D06
ce-call (04-30) E-0430 ce-call (0D-07) E-0D07
ce-call (04-31) E-0431 ce-call (0D-08) E-0D08
ce-call (04-32) E-0432 ce-call (0D-09) E-0D09
ce-call (04-40) E-0440 ce-call (0D-0A) E-0D0A
ce-call (05-01) E-0501 ce-call (0A-03) E-0A03
ce-call (05-02) E-0502 ce-call (0A-20) E-0A20
ce-call (05-20) E-0520 ce-call (0A-21) E-0A21
ce-call (05-21) E-0521
ce-call (05-23) E-0523
ce-call (05-36) E-0536
ce-call (05-30) E-0530
ce-call (05-31) E-0531
ce-call (05-32) E-0532
ce-call (05-40) E-0540

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 U.S.A. ■ Phone: (800) 252-6793 ■ Email: [email protected] ■ Website: www.kip.com
CaNaDa  ■ Phone: (800) 653-7552 ■ Email: [email protected] ■ Website: www.kip.com
KIP is a registered trademark of the KIP Group. All other product names mentioned herein are trademarks of their respective companies.
All product features and specifications are subject to change without notice. Complete product specifications are available upon request.