T1410(E)(A11)T

NATIONAL CERTIFICATE

PRODUCTION AND QUALITY CONTROL N4

(8140034)

11 April 2018 (X-Paper)

09:00–12:00
Nonprogrammable calculators may be used.

This question paper consists of 5 pages.

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DEPARTMENT OF HIGHER EDUCATION AND TRAINING

REPUBLIC OF SOUTH AFRICA
NATIONAL CERTIFICATE
PRODUCTION AND QUALITY CONTROL N4
TIME: 3 HOURS
MARKS: 100

INSTRUCTIONS AND INFORMATION

1. Answer ALL the questions.

2. Read ALL the questions carefully.

3. Number the answers according to the numbering system used in this question
paper.

4. ALL calculations must be clearly shown and the answers rounded off to TWO
decimal places where appropriate.

5. Rule off across the page on completion of each section.

6. Write neatly and legibly.

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SECTION A

QUESTION 1

1.1 Indicate whether the following statements are TRUE or FALSE. Choose the
answer and write only 'true' or 'false' next to the question number
(1.1.1–1.1.15) in the ANSWER BOOK.

1.1.1 A retrenchment strategy is usually followed when an enterprise

performs poorly.

1.1.2 In a quality costing programme, warranty costs should be captured

as an example of internal failure costs.

1.1.3 The technique used when a product can be configured in a number

of ways, is known as final assembly scheduling.

1.1.4 The ordering policy which involves ordering exactly the quantity
needed, is known as a fixed-order quantity.

1.1.5 Sampling entails selecting a representative sample of the product

for inspection or testing on the basis of statistical sampling criteria.

1.1.6 The financial function is limited to all other functions.

1.1.7 Control and evaluation bridge the gap between strategic planning
and the implementation of strategy.

1.1.8 Conglomerate diversification comprises the removal of products

that do not profit the enterprise.

1.1.9 Production management is also known as operations

management.

1.1.10 In master production scheduling, the time period during which

changes to the schedule should be avoided, is known as the
demand-time fence.

1.1.11 When calculating economic order quantity (EOQ), the carrying cost
of inventory is assumed to be constant.

1.1.12 Any unexplained variation around the basic trends is called random
variation.

1.1.13 To make a forecast for a particular time period, the data series
should be composed into the patterns in the data over the time
period.

1.1.14 A linear trend refers to data that is constant over a certain period.

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1.1.15 A listing of components that go into a parent part is known as a bill

of materials.
(15 × 1) (15)

1.2 1.2.1 Define planning. (3)

1.2.2 Name the THREE different types of production processes. (3)

1.2.3 Explain what is meant by order costs. (4)

[25]

TOTAL SECTION A: 25

SECTION B

QUESTION 2

2.1 State SIX points on which a foreman in a workshop will base his daily tactical
plan. (6)

2.2 Name 10 production inputs in the production system. (10)

2.3 The administrative function serves as an aid to management in achieving the

business objective of an enterprise.

State FOUR functions of the administrative department. (4)

2.4 Choose a description from COLUMN B that matches a/an word/item in

COLUMN A. Write only the letter (A–E) next to the question number
(2.4.1–2.4.5) in the ANSWER BOOK.

COLUMN A COLUMN B
2.4.1 Financial policy A method of estimating economic,
technological, political and social trends
2.4.2 Brainstorming
B process whereby goods and services
2.4.3 Delphi technique are produced

2.4.4 Production C draw up production schedule for

balancing work load
2.4.5 Product planning
D used to generate ideas

E indicate policy and procedure for

budgets
(5 × 1) (5)
[25]

TOTAL SECTION B: 25

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SECTION C

QUESTION 3

3.1 State FIVE information inputs that the planner needs, to enable him/her to do
master production scheduling. (5)

3.2 A company has the following orders for a certain product:

MONTH UNITS
February 900
March 1 200
April 1 200
May 900
June 1 000

The starting inventory on 1 February is 500 units.

Calculate the inventory level at the end of each month if production is
maintained at 1 000 units per month. Give the answer in table form, showing
the monthly order, production and inventory levels. (10)

3.3 State SEVEN benefits of using MRP. (7)

3.4 Name THREE possible causes for poor production in a factory. (3)
[25]
TOTAL SECTION C: 25

SECTION D

QUESTION 4

4.1 Define budget. (2)

4.2 A breakfast cereal producer uses a pack of 1 kg. Government regulators

prohibit packs that are more than 2% underweight. At 2% underweight the
producer's profit becomes very low. Samples taken from two of the filling
machines show that their standard deviations are 4,3 g and 5,9 g respectively.

Show, by means of calculations, if each of the machines is capable

at 1,33 level. (8)

4.3 State FIVE circumstances under which quality inspections are usually carried
out. (10)

4.4 State FIVE control elements of a proper functioning system. (5)

[25]

TOTAL SECTION D: 25
GRAND TOTAL: 100

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