MET466 Technology Management
MET466 Technology Management
TECHNOLOGY MANAGEMENT
MODULE 5
HUMAN ASPECTS IN
TECHNOLOGY MANAGEMENT
Contents
Integration of people and technology
● Human factors to be considered in technology management
○ Organizational factors
○ Psychological factors
● organizational structure and technology,
● Implications of technological change
● Implementation of rationalization and automation in India
● impact of technological change
● Human resource management issues in R&D and innovation
● Technology assessment and environmental impact analysis
5.1 INTRODUCTION
Human aspects in technology management encompass the various ways that people and technology
interact, as well as the impact of technology on individuals, organizations, and society as a whole.
These aspects are a crucial consideration in the development and use of technology, as they can have
both positive and negative effects on various stakeholders. By taking into account the human aspects of
technology, organizations and individuals can ensure that technology is developed and used in a way
that benefits society and minimizes harm.
Integration of people and technology refers to the process of bringing together technology and human
resources in order to improve efficiency, productivity, and overall performance. This integration can
take place in many different areas, including work processes, communication, and decision-making.
One of the key benefits of integrating people and technology is improved efficiency. For example,
automation and the use of technology can streamline repetitive tasks, freeing up time for employees to
focus on more strategic and creative work. Technology can also provide real-time data and analytics,
enabling organizations to make informed decisions more quickly and effectively.
Another benefit of integrating people and technology is improved communication and collaboration.
Through the use of technology, employees can communicate and work together more effectively,
regardless of location or time zone. This can lead to increased productivity, faster decision-making, and
better outcomes.
However, it's important to note that there are also potential drawbacks to the integration of people
and technology. For example, the widespread use of technology in the workplace can lead to burnout,
decreased face-to-face interaction, and reduced job satisfaction. Additionally, there may be ethical
concerns around the use of technology, such as privacy and security.
To ensure that the integration of people and technology is successful, it's important for organizations to
have a clear strategy in place. This should involve a balance between the use of technology and human
resources, taking into account the potential benefits and drawbacks. Additionally, organizations should
ensure that employees are trained and equipped to use technology effectively, and that technology is
aligned with company values and culture.
Here are some of the key human factors to be considered in technology management:
User Experience (UX): Technology managers must consider the user experience when developing
products and services. This includes factors such as ease of use, functionality, and design. A poor user
experience can lead to decreased customer satisfaction and reduced adoption of technology.
Workforce impact: The widespread use of technology in the workplace can have a significant impact on
the workforce. This includes the displacement of certain jobs, the need for upskilling and reskilling, and
the creation of new jobs. Technology managers must consider the workforce impact when developing
technology and ensure that employees have the necessary skills to perform their jobs effectively.
Privacy and security: With the increasing use of technology in all aspects of life, it is essential to
consider the privacy and security of personal data. Data breaches, cyber-attacks, and other security
incidents can-have serious consequences for individuals and organizations. Technology managers must
ensure that privacy and security measures are in place to protect personal data.
Ethics and social responsibility: Technology companies have a responsibility to ensure that their
products and services are used ethically and responsibly. This includes issues such as digital
inequalities, cyberbullying, and hate speech. Technology managers must consider these ethical and
social considerations when developing technology and ensure that products and services align with
company values and social responsibility.
Regulation: There are a growing number of laws and regulations aimed at governing the development
and use of technology, including data protection, privacy, and intellectual property laws. Technology
managers must be aware of these regulations and ensure that technology is in compliance with the
relevant laws and regulations.
Hierarchical vs Flat: Organizations can also be structured either hierarchically or flatly. A hierarchical
structure has a clear chain of command, with decisions being made at the top levels and
communicated downward. A flat structure, on the other hand, has less formalized levels of authority
and decision- making is more decentralized. The choice between hierarchical and flat structures will
depend on the specific needs of the organization and the technology initiatives being managed.
Matrix Structure: A matrix structure combines elements of both centralized and decentralized
structures and can be useful in technology management as it allows for cross-functional teams to work
together effectively. In a matrix structure, employees may report to multiple managers, allowing for
more flexible and effective collaboration.
Division of Responsibility: It's important to consider the division of responsibility in the organizational
structure as well. This includes who is responsible for technology initiatives, who is responsible for
decision-making and who is responsible for ensuring technology is integrated into the business. The
division of responsibility will depend on the specific needs of the organization and the technology
initiatives being managed.
Economic impact: Technological change can drive economic growth by increasing productivity and
efficiency. It can also disrupt traditional industries and lead to job loss. At the same time, it can create
new industries and jobs that did not exist previously.
Job market: Technological change can automate many tasks, leading to job loss in certain industries.
However, it can also create new job opportunities in technology-related fields. The impact on the job
market can be uneven, with some workers benefiting while others are left behind.
Education: Technological change is changing the skills that are in demand in the job market, requiring
workers to continuously upskill and reskill to stay relevant. This means that education and training
systems need to keep pace with the changing technological landscape. Culture: Technological change is
shaping how people interact with each other and with technology. It has led to new forms of
communication, such as social media, and new ways of consuming media, such as streaming services.
Politics: Technological change can bring about new challenges, such as privacy and security issues, that
need to be addressed by governments. It can also create economic and social disparities, leading to
political tensions.
Overall, technological change has both positive and negative implications, and it is important for
society to manage the process in a way that maximizes the benefits and minimizes the drawbacks.
Implications of Technology change in Human Resource Technology change can have a profound impact
on the workplace, affecting the way work is performed, organized,
and managed. The implications of technology change can include changes in job roles and
requirements, the adoption of new technologies and ways of working, and the transformation of
workplace culture and practices.
Organizations must be proactive in managing these implications to ensure that they are able to adapt
to the changing technological landscape and that their employees are supported and able to thrive in
the new work environment. This can involve providing training and development opportunities,
adopting new technologies and ways of working, and promoting a supportive and inclusive workplace
culture.
The implications of technology change on the workforce can be both positive and negative and include:
LE COPY Job displacement: Automation and artificial intelligence
lead to job loss
wh
low-skilled tasks. 2. Skill requirements: Workers may need to acquire new skills to adapt to
technology-driven changes in their jobs or to pursue new job opportunities.
3. Remote work: Technology can enable remote work arrangements, allowing employees to work from
anywhere with an internet connection.
4. Improved work-life balance: Technology can also provide greater flexibility in work arrangements,
allowing employees to better balance work and personal commitments.
5. Increased productivity: Technology can improve efficiency and effectiveness, leading to increased
productivity for workers.
6. Workforce reallocation: Technology can lead to changes in the way work is organized and managed.
such as the
5. Resistance to change: Employees may resist changes in technology and work processes, leading to
resistance to change and low morale.
Organizations must be mindful of these psychological implications and take steps to support employees
through technology change. This can include providing training and development opportunities,
promoting work-life balance, and creating a supportive and inclusive workplace culture.
5.8 IMPLEMENTATION OF RATIONALIZATION AND AUTOMATION IN INDIA
Rationalization and automation are two important aspects of technology-driven efficiency
improvements that have been implemented in India in recent years. Here is a detailed explanation of
the implementation of these concepts in India: Rationalization: This involves streamlining processes
and systems to make them more efficient and effective. In India, rationalization has been
implemented in various industries, including manufacturing, service sector, and government
operations. For example, the Indian government has undertaken efforts to simplify procedures and
reduce the number of required approvals for setting up businesses. This has led to an improvement
in the ease of doing business in India.
Automation: Automation involves the use of technology to automate tasks that were previously
performed by humans. In India, automation has been implemented in various industries, including IT,
banking, and manufacturing. For example, banks in India have implemented automated systems for
loan processing, customer service, and other functions, leading to improved efficiency and customer
experience.
The implementation of rationalization and automation in India has brought about several benefits,
including improved efficiency, increased productivity, reduced costs, and enhanced customer
experience. However, it has also led to some challenges, such as job loss for workers who are no
longer needed due to automation. To address this, the Indian government and industry leaders have
focused on upskilling and reskilling workers to prepare them for the jobs of the future.
Rationalization in India
Rationalization refers to the process of streamlining and optimizing processes and systems in order
to make them more efficient and effective. In India, rationalization has been implemented across a
range of sectors, including government AMPLE COPY manufacturing, and services. Here is a detailed
planation of rationalization in India: Government operations: The Indian government has undertaken
several initiatives aimed at rationalizing its processes and reducing bureaucracy. For example, it has
simplified procedures for setting up businesses, reducing the number of required approvals and
making it easier for entrepreneurs to start new ventures. This has led to an improvement in the ease
of doing business in India.
Manufacturing: Rationalization in the manufacturing sector has involved streamlining production
processes and reducing waste. For example, many manufacturing companies in India have
implemented just-in-time (JIT) production systems, which allow for the efficient use of resources and
minimize the amount of inventory held.
Services sector: The services sector in India, which includes industries such as banking, finance, and
insurance, has also
undergone rationalization. For example, banks in India have implemented systems for online banking
and electronic transactions, which have made banking more efficient and convenient for customers.
The implementation of rationalization in India has brought about several benefits, including
improved efficiency, increased productivity, and reduced costs. This has contributed to the country's
economic growth and competitiveness, and has helped to create a more favorable business
environment for entrepreneurs and investors.
However, it is important to note that rationalization can also have some drawbacks, such as job loss
for workers who are no longer needed due to automation and streamlining. To address this, the
Indian government and industry leaders have focused SRIPLE COPY on upskilling and reskilling
workers to prepare them for the jobs of the future Overall, rationalization has been an important
aspect of India's development and growth, and will continue to play a critical role in the country's
future competitiveness and prosperity.
Automation in India
Automation refers to the use of technology to automate tasks that were previously performed by
humans. In India, automation has been implemented across a range of sectors, including
manufacturing, IT, and finance. Here is a detailed explanation of automation in India:
Manufacturing: Automation has been widely adopted in the manufacturing sector in India, where
companies are using technology to improve productivity, efficiency, and quality. For example, many
manufacturing companies have implemented
robotics and automated production systems to improve the speed and accuracy of their operations.
Information Technology (IT): The IT sector in India is the largest and most dynamic in the world, and
automation has been an important driver of its growth. For example, many IT companies in India
have implemented automation tools for software testing and quality assurance, which have
improved the speed and efficiency of their operations. one of
Finance: The finance sector in India, including banks, insurance companies, and other financial
institutions, has also embraced automation. For example, banks in India have implemented systems
for online banking and electronic transactions, which have made banking more efficient and
AMPLE CORY The implementation of automation in India has brought about several benefits,
including improved efficiency, increased productivity, and reduced costs. This has contributed to the
country's economic growth and competitiveness, and has helped to create a more favorable business
environment for entrepreneurs and investors.
convenient for customers.
5.9 IMPACT OF TECHNOLOGICAL CHANGE
Technological change refers to the introduction and implementation of new technologies that alter
the way we live and work. The impact of technological change is far-reaching and can be seen across
many aspects of society, including the economy, politics, and culture. Here is a detailed explanation
of the impact of technological change:
Economy: Technological change has had a profound impact on the economy. For example, the
development of new technologies such as the internet and e-commerce has created
new industries and business models, while also disrupting traditional ones. The widespread adoption
of automation and artificial intelligence is also changing the nature of work and affecting
employment patterns.
Politics: The impact of technological change is not limited to the economy, but extends to politics as
well. For example, the widespread availability of information and communication technologies has
made it easier for individuals to participate in political discourse and to organize and mobilize for
political action. At the same time, however, these technologies can also be used to spread
misinformation and to undermine democratic processes.
Culture: Technological change is also affecting cultural norms and practices. For example, the
widespread adoption of social media and other digital technologies has changed the way we
communicate and interact with each other, while also altering our relationships to news and
information. The availability of digital entertainment options has also changed the way we consume
and enjoy media.
The impact of technological change is complex and multifaceted. While it has the potential to bring
about significant benefits, including improved efficiency, increased productivity, and greater access
to information, it is also causing significant challenges and disruptions. As such, it is important for
society to manage the effects of technological change in a responsible and sustainable manner,
taking into account both the benefits and the risks.
Impact of Technological Change in India
The impact of technological change in India has been significant and far-reaching, affecting many
aspects of society, including
the economy, politics, and culture. Here is a detailed explanation of the impact of technological
change in India:
Economy: Technological change has had a major impact on the Indian economy, leading to increased
growth and competitiveness. For example, the widespread adoption of information and
communication technologies (ICTs) has created new industries and business models, such as the
outsourcing of IT services. Additionally, the growth of e- commerce and other digital platforms has
made it easier for small and medium-sized businesses to reach customers and grow their businesses.
Politics: Technological change has also affected politics in India, with the widespread availability of
ICTs making it easier for individuals to participate in political discourse and to organize and mobilize
for political action. At the same time the use of social media and other digital platforms has also
created new challenges, such as the spread of misinformation and the undermining of democratic
processes.
Culture: Technological change has also had a profound impact on cultural norms and practices in
India. For example, the widespread adoption of digital technologies has changed the way that people
communicate and interact with each other, while also altering the way that people access and
consume news and information. Additionally, the availability of digital entertainment options has
changed the way that people consume and enjoy media.
Education: Technological change has also affected education in India, with the widespread adoption
of digital technologies transforming the way that students learn and teachers teach. For example, the
use of online learning platforms and other digital tools has made it easier for students to access
education and for teachers to reach more students.
Healthcare: The impact of technological change is also being felt in the healthcare sector in India,
where advances in digital technologies are being used to improve the delivery of care and to increase
access to health information. For example, telemedicine and other digital health platforms are
making it easier for patients to receive care and for healthcare providers to reach more patients.
5.10
RESOURCE
HUMAN MANAGEMENT ISSUES IN R&D AND INNOVATION
Human resource management (HRM) issues are a significant challenge in research and development
(R&D) organizations, as the unique demands of R&D can create unique HR challenges. Here is a
detailed explanation of some of the key HRM issues in R&D organizations;
S COPY Attracting and retaining talent: Attracting and ning p-talent is top-talent is a major challenge
for R&D organizations, as the demand for skilled-researchers and engineers is high and competition
for talent is intense. R&D organizations need to be able to offer competitive salaries and benefits, as
well as a supportive and challenging work environment to attract and retain top talent.
2. Managing project teams: R&D organizations often need to manage large and complex project
teams, composed of individuals with diverse skills, backgrounds, and personalities. Effective HRM
practices are essential to ensuring that project teams are managed effectively, with clear lines of
communication and well-defined roles and responsibilities.
3. Motivating employees: R&D organizations often need to motivate employees to remain engaged
and productive, even when projects are long and challenging. Effective HRM practices can help to
foster a sense of purpose and
engagement among employees, and to create a supportive and motivating work environment.
4. Supporting continuous learning: R&D organizations need to support continuous learning and
professional development for their employees, in order to keep them up-to-date with the latest
developments in their fields. This can be achieved through training programs, opportunities for
professional development, and access to the latest research and technologies.
5. Balancing work-life balance: R&D organizations need to be mindful of the work-life balance of
their employees, as the demanding and often unpredictable nature of R&D work can create
significant stress and burnout. Effective HRM practices can help to balance work and home life, and
to create a supportive and flexible work environment
that meets the needs of employees. SAN RM Supractices are essential to ensuring that R&D HRM
issues are a significant challenge in R&D organizations, and effective organizations are able to attract,
retain, and manage top talent. This can be achieved through the implementation of effective HRM
policies and practices that support the unique needs of R&D employees and organizations.
5.11 TECHNOLOGY ASSESSMENT
Technology assessment is the systematic and comprehensive evaluation of new and emerging
technologies to assess their potential impacts, benefits, and risks. It involves a wide range of
stakeholders, including government agencies, industry, academia, and the general public, and it is
used to inform decisions about the development, implementation, and use of new technologies.
Here is a detailed explanation of technology assessment:
1. Objectives: The objectives of technology assessment are to provide information about the
potential benefits, risks,
and impacts of new technologies, and to help decision- makers make informed choices about the
development and use of these technologies.
2. Process: The technology assessment process typically involves several steps, including the
identification of new and emerging technologies, the collection and analysis of data and information,
the engagement of stakeholders, and the preparation of a final report or recommendation.
3. Data and information: Technology assessment involves the collection and analysis of data and
information from a wide range of sources, including scientific studies, government reports, industry
data, and public opinion surveys. This information is used to evaluate the potential impacts, benefits,
and risks of new technologies.
4. Stakeholder SZ engagement: Technology assessment involves the engagement of a wide range of
stakeholders, including government agencies, industry, academia, and the general public.
Stakeholder engagement is essential to ensure that the technology assessment process is
transparent, inclusive, and representative of a wide range of perspectives and interests.
5. Final report or recommendation: The technology assessment process culminates in the
preparation of a final report or recommendation that summarizes the findings of the assessment and
provides recommendations for decision-makers. This report may include recommendations for
further research, regulatory action, or other steps that can help to mitigate the potential risks and
maximize the benefits of new technologies.
Technology assessment is a critical process that helps to ensure that new and emerging technologies
are developed and used in a responsible and sustainable manner. It provides valuable information to
decision-makers, stakeholders, and the general public, and it helps to ensure that new technologies
are
developed and used in a way that is safe, effective, and beneficial to society.
5.12
ENVIRONMENTAL IMPACT ANALYSIS
Environmental Impact Analysis (EIA) is a process of evaluating the potential effects of a proposed
project or development on the environment. It is a crucial tool used to identify and assess the
positive and negative impacts that a project may have on the environment, including its impacts on
air, water, soil, flora, and fauna, as well as on human health and communities. The goal of an EIA is to
provide decision-makers with the information they need to make informed decisions about whether
to approve a project and, if so, under what conditions.
The EIA process usually begins with the identification of a proposed project or development and the
selection of an EIA consultant. The consultant is responsible for conducting the ETA, including
collecting and analyzing data, identifying potential impacts, and preparing a report that summarizes
the findings. This report is then reviewed by decision-makers, stakeholders, and the public, who use
it to inform their decision-making process.
The ELA report typically includes an assessment of the project's direct and indirect effects on the
environment. Direct effects are the immediate impacts of the project, such as emissions from
construction or operation, changes in water quality, or destruction of habitats. Indirect effects are
the secondary impacts that result from the project, such as changes in land use patterns, traffic
patterns, or economic activity.
In addition to assessing the environmental impacts of a project, the EIA also considers mitigation
measures that can be implemented to reduce or avoid adverse impacts. These mitigation measures
may include measures such as reducing emissions, controlling water pollution, protecting habitats, or
improving air quality. The EIA also considers alternatives to the proposed project and assesses their
environmental impacts.
The EIA process is a critical step in the decision-making process for proposed projects, as it provides
important information about the potential environmental impacts of a project. The results of the EIA
help decision-makers to make informed decisions about whether to approve a project, and if so,
what conditions should be put in place to protect the environment and human health.
In conclusion, Environmental Impact Analysis is comprehensive process a that evaluates the potential
environmental impacts of a proposed project and provides important information for
decision-making. The results of an EIA can play a significant role in shaping the outcome of a
proposed project, as well as in ensuring that the environment and human health are protected.
FIBLE CODY ECOPY TECHNOLOGY ASSESSMENT AND ENVIRONMENTAL IMPACT ANALYSIS
Technology Assessment (TA) and Environmental Impact Analysis (EIA) are two related but distinct
processes for evaluating the potential impacts of a proposed project or technology. While both
processes aim to provide decision- makers with the information they need to make informed
decisions, they approach this goal from different perspectives and with different goals in mind.
Technology Assessment (TA) is a process of evaluating the social, economic, and environmental
impacts of a new or emerging technology. The goal of TA is to provide a comprehensive and objective
assessment of the technology and its potential impacts, as well as to identify any ethical, legal, or
policy implications of the technology. TA is often used to inform decision-making about the
development and
implementation of new technologies, as well as to provide guidance for the regulation of these
technologies.
Environmental Impact Analysis (EIA), as previously discussed, is a process of evaluating the potential
effects of a proposed project or development on the environment. The goal of an EIA is to provide
decision-makers with information about the environmental impacts of a project, including its
impacts on air, water, soil, flora, and fauna, as well as on human health and communities. An EIA
report typically includes an assessment of the project's direct and indirect effects on the
environment, as well as mitigation measures to reduce or avoid adverse impacts.
In many cases, the results of a TA and an EIA may be used in combination to inform decision-making
about a proposed project or technology. For example, the results of a TA may be used to determine
whether a new technology is technically feasible and economically viable, while the results of an EIA
may be used to determine the potential environmental impacts of the technology and to identify any
mitigation measures that may be necessary to reduce these impacts.
While TA and EIA are related processes, they are distinct and have different goals. TA focuses on the
social, economic, and environmental impacts of new and emerging technologies, while EIA focuses
on the environmental impacts of proposed projects and developments. Both processes play
important roles in informing decision-making and ensuring that new technologies and projects are
developed in a way that protects the environment and human health.