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Comm Skill 2

The document outlines key concepts of communication, including its essentials, significance, principles, barriers, ethical issues, and various forms. It emphasizes the importance of effective communication in decision-making, teamwork, and problem-solving, while also addressing challenges such as language differences and emotional interference. Additionally, it discusses the merits of using letters, the characteristics of good paragraphs, and the elements of communication.

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jusmar justine
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10 views3 pages

Comm Skill 2

The document outlines key concepts of communication, including its essentials, significance, principles, barriers, ethical issues, and various forms. It emphasizes the importance of effective communication in decision-making, teamwork, and problem-solving, while also addressing challenges such as language differences and emotional interference. Additionally, it discusses the merits of using letters, the characteristics of good paragraphs, and the elements of communication.

Uploaded by

jusmar justine
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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SECTION A (40 Marks) – Attempt ALL questions

1. Five essentials of communication (5 marks)


o Sender – The source or originator of the message
o Message – The information or content being communicated
o Medium/Channel – The method used to transmit the message
o Receiver – The person or group the message is intended for
o Feedback – The response given by the receiver to the sender
2. Four significance of communication (4 marks)
o Facilitates decision-making
o Enhances coordination and teamwork
o Helps in problem-solving
o Promotes understanding and cooperation
3. Four principles of effective communication (4 marks)
o Clarity and conciseness
o Proper tone and language
o Two-way feedback
o Consistency in message
4. Four barriers of communication caused by the sender (4 marks)
o Using ambiguous or technical language
o Emotional interference (e.g., anger or bias)
o Poor organization of message
o Sending irrelevant or excessive information
5. Four ethical issues in communication (4 marks)
o Honesty and truthfulness
o Respect for privacy and confidentiality
o Avoidance of offensive language
o Avoiding manipulation or deceit
6. Three uses of grapevine communication (3 marks)
o Spreads informal news quickly
o Gauges employee morale and feelings
o Acts as an early warning system for issues
7. Four shortcomings of verbal communication (4 marks)
o No permanent record
o Susceptible to misinterpretation
o Not effective for long or complex messages
o Can be influenced by emotions or distractions
8. Four drawbacks of using Television in communication (4 marks)
o High production and airtime costs
o Limited to literate or visually attentive audience
o One-way communication (limited feedback)
o Not suitable for personalized or interactive content
9. Three forms of upward communication (3 marks)
o Employee suggestion boxes
o Staff meetings and feedback reports
o Grievance and complaint procedures
10. Three significance of external communication (3 marks)

 Builds organizational image and reputation


 Enhances customer and stakeholder relations
 Facilitates marketing and public relations

11. Two forms of office etiquette (2 marks)

 Punctuality and respect for time


 Professional dressing and respectful language

✅ SECTION B (60 Marks) – Answer any THREE questions


12. Explain ten barriers to effective communication. (20 marks)

1. Language differences – Misunderstanding due to use of jargon or unfamiliar language


2. Cultural barriers – Different cultural norms and values may hinder understanding
3. Emotional interference – Stress, anger, or mood can distort message reception
4. Physical barriers – Distance, noise, or poor infrastructure
5. Perceptual differences – Varying interpretations and assumptions
6. Poor listening skills – Receiver fails to attentively receive the message
7. Information overload – Too much data at once leads to confusion
8. Lack of feedback – Sender may not know if message was understood
9. Technological barriers – Poor connectivity or incompatible platforms
10. Organizational structure – Too many layers of hierarchy can distort messages

13. a) Six merits of using letters in communication (12 marks)

1. Provides a permanent written record


2. Suitable for formal and official communication
3. Can be used for legal reference
4. Allows detailed and structured information
5. Enhances professionalism
6. Can be delivered to geographically distant parties

13. b) Four ways supporting sentences develop a topic sentence (8 marks)

1. Examples – Clarify and illustrate the topic


2. Facts and statistics – Provide evidence and data
3. Explanations – Elaborate on the idea introduced in the topic
4. Comparisons and contrasts – Show similarities or differences to emphasize the topic
14. a) Definition and identification of topic sentence (4 marks)

 A topic sentence is the main idea or focus of a paragraph.


 It is usually the first sentence, setting the tone for the paragraph and stating what it is
about.

14. b) Four ways supporting sentences develop a topic (8 marks)

1. Providing detailed examples


2. Giving reasons or justifications
3. Including statistical or factual data
4. Using anecdotes or case studies

14. c) Four characteristics of a good paragraph (8 marks)

1. Unity – All sentences relate to the main idea


2. Coherence – Logical flow of ideas
3. Adequate development – Enough supporting details
4. Proper structure – Clear topic sentence, body, and concluding sentence

15. a. Four characteristics of a good paragraph (8 marks)

1. Unity – Sticks to one central idea


2. Coherence – Smooth and logical flow of ideas
3. Adequate development – Well-supported with facts or examples
4. Correct structure – Begins with a topic sentence and follows a logical sequence

15. b. Six elements of communication (12 marks)

1. Sender – The initiator of the message


2. Message – The content or idea being communicated
3. Medium/Channel – The way the message is transmitted
4. Receiver – The individual or group receiving the message
5. Feedback – The response from the receiver
6. Noise/Interference – Any obstacle that distorts the message

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