Microsoft Operator Connect with Telstra

Critical Information Summary

This summary may not reflect any discounts or promotions which may apply from time to time

Individual Line – Shared Line – Teams user add-on –

Price Item Phone number
Premium Calling Plan Premium Calling Plan Business Continuity
Pricing Unit Per Number Per Individual Line Per Shared Line Per add-on
Monthly
recurring
charges (GST
$0.00 $19.80 $69.30 $4.40
inclusive)
Volume tiers
per price item
Pricing
• All service charges listed are subject to any eligible discounts or promotions which may apply from time to time.
• Your bill is issued on the same date each month, which you can view on Telstra Connect. You may receive a separate
invoice for other products provided by Telstra.
• You may add and remove pricing Items during the month, but we will charge you for the highest number of pricing Items
configured with your subscription for that month.

Information about the service What's not included

Microsoft Operator Connect with Telstra is part of the An underlying inetrnet access service or Telstra IP-
Adaptive Collaboration suite of products. VPN service. Calls from your service other than
A Microsoft Operator Connect calling plan enables the Operator Connect order on any compatible device
Microsoft Teams users to make and receive voice calls with Telstra Connect. Simply register and log in at
with other telephone and mobile phone users.. A https://connectapp.telstra.com.
customer can choose a subscription with Individual The Telstra Connect app is also available for download
Line or Shared Line plans. One plan type per on Google Play (Android) and App Store (iOS).
subscription.
Customers must also have the required Microsoft 365 We're here to help
licences for each Microsoft Teams user, as determined For any questions about your offer, technical support,
by Microsoft. service or connection, you can visit
The Microsoft Operator Connect service is applicable telstra.com/contact us, Telstra Connect, or call us on
only to End Users who are based in Australia. In our 1800 370 430. Assurance and fault calls are answered
reasonable discretion, end users who are based in 24 hours/ 7 days, all other calls are answered Monday
Australia may use the Service overseas for short to Friday, 9am to 5pm in your local time zone (except
periods (for instance, an overseas trip). The national public holidays).
performance of the Service may be impacted when it is
accessed via the Internet overseas or any overseas Fair Use Policy
carrier network. You must comply with our Fair Use Policy and not use
your services in an unreasonable or fraudulent manner
What's included or in a way that detrimentally interferes with the
Included Calls Premium Calling integrity of the network. We may take action if you
breach the Fair Use Policy, including suspending or
On net Included cancelling your service
Calls to Australian Included How can I get more information about my order
landline numbers
and services?
Calls to Australian mobile Included Track your Adaptive Collaboration - Microsoft Operator
numbers Connect order on any compatible device with Telstra
Connect. Simply register and log in at
Calls to 13/1300 numbers 40c per call https://connectapp.telstra.com. The Telstra Connect
Calls to international Standard international app is also available for download on Google Play
numbers rates apply (Android) and App Store (iOS).

Calls from mobile Standard mobile Service limitations

satellite services satellite rates apply During a local power failure, you will not be able to use
your service for calls including Emergency '000' or
Calls to directory services Standard directory alarm services. As an IP Telephony service, voice calls
service rates apply will be impacted by any power failure that causes local
data connectivity to fail. Capacity for concurrent calls
Charges for international calls, calls to mobile satellite at a site using the Microsoft Operator Connect service
services, calls to directory services can be found at: is limited to the available bandwidth at that site.
https://www.telstra.com.au/content/dam/tcom/ Manage your service online
personal/consumer-advice/pdf/business-a-full/bg-
Your Microsoft Operator Connect service comes with
fixed-bps.pdf
access to the Telstra Adaptive Collaboration
https://www.telstra.com.au/content/dam/tcom/
Management portal. It will enable you or a member of
personal /consumer-advice/pdf/consumer/fixed-
your team to perform phone number management
operator.pdf
whenever you need it.

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Other information
Voice quality considerations We do not guarantee that
the call quality on calls made through your Microsoft
Operator Connect service will meet or exceed a certain
level. We recommend that your underlying internet
access service provides sufficient bandwidth to
support all your voice line traffic in each direction in
order to ensure your service voice quality (to be
clarified)
Early Termination Charges (ETCs)
If you cancel your service, you will not be charged an
Early Termination Charge (ETC).
Minimum term
Microsoft Operator Connect is available on a month-to-
month basis with no additional minimum service term
commitment.
Further Information
If we can’t resolve your complaint to your satisfaction,
you can contact the Telecommunications Industry
Ombudsman by phone on 1800 062 058. For full
contact information go online at tio.com.au/about-
us/contact-us
Summary
This is a summary only – the full legal terms for this
plan are contained in your agreement with Telstra,
including Our Customer Terms which is available at
telstra.com/customer-terms
Complaints or disputes
For any problem or complaint about your service, you
can go to telstra.com/complaints. You will find full
contact details and information about how to resolve
your issue. Further investigation If we cannot resolve
your complaint to your satisfaction, you can contact
the Telecommunications Industry Ombudsman
by phone on 1800 062 058. Full contact information
available online at https://tio.com.au/about-
us/contact-us. This is only a summary. The legal
terms for this plan are set out in your agreement with
us.

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