JAIDEEP GULANDIYA

Sr. Project Manager

Mobile: +1 (713) 909-3934 | Email: [email protected]

SUMMARY:
 Program Manager with 15+ years of global experience in successful IT Program Delivery an Innovative and Strategic
professional
 Hands-on experience in delivering IT Programs/Projects globally in various organizations to address on-time market needs
by implementing state-of-the-art project management techniques to achieve the highest quality
 Deft at using project management models like agile and waterfall to pave the path on delivering the right solution with higher
customer satisfaction
 Proven ability in addressing critical risks and issues by identifying the root cause and effectively implement a mitigation
strategy
 Conversant in implementing various project management tools and techniques to achieve greater results by problem-solving,
strong negotiation, innovation and decision making
 Proven track record in reporting the actuals on the programs and projects (i.e., planning, schedule, forecast, critical tasks,
risks, and issues)
 Precisely enabling a structured product roadmap that aligns with organization strategy and product objective
 Excellent experience in translating enterprise vision into value creation through programs and projects
 Expertise in managing various stakeholders by understanding their needs and expectations of the project

KEY SKILLS:
| Stakeholder Management | Leadership and Teambuilding | Conflict Resolution Skills | Collibra | Prioritization | Data analysis | Project
management methodologies | Influencing and Negotiating |Active Listening | Adaptability | Attentiveness | Creativity | Decision-
making | Dependability | Effective Communication | Timeliness Administration | Problem-Solving | Issue Resolution | Business
Development | Results-Focused | Superior Analytical Skills | Training Methodology |

EDUCATION:
 Master in Information Technology Management from Belhaven University, Mississippi, USA 2018
 Bachelors in Commerce from Madurai University (2013)
 Diploma from Global Institute of Hotel Management (2002)

CERTIFICATION:
 Certified Project Manager - PMI
 Certified SCRUM Product Owner
 eMDP, Digital Marketing XLRI
 Advanced Computer Security Certification - Stanford University

KEY DELIVERABLES:
 Effectively managing Programs through Project Management methodologies and implementing quick workaround solutions
 Actively analysing the business and technical requirements to produce project plans and estimates
 Evaluation of intangible variance factor, conceptual thinking, and problem-solving skills
 Process design can include introducing new technology, staff, and significant change to the current structure
 Ability to manage multi-projects and programs within the budget and schedule to deliver an on-time solution
 Defining the root cause analysis technique to identify, understand and implement the solution
 Strong ability to manage large scale programs, innovative projects such as enabling new business units
 Persuasive presentation skills to the end customer and effective interpersonal skills, along with strong communication skills
to manage the project effectively
 Strong business knowledge and expertise to drive business process improvements
 Enabled requirements gathering and assist with the creation of project deliverables.
 Creation of technical design documents for complex projects, by interfacing with technical architects and developers and
identify process inefficiencies, implement solutions and track progress
 Expertise in defining and managing customer-specific development operations, managed services projects
 Capability to work effectively in a fast-paced, high energy, team-oriented environment

PROFESSIONAL EXPERIENCE:

Sr. Program Manager - GOOGLE |, Austin, TX Jun 2021 – present

 Developing and implementing project plan with the collaboration of cross-functional stakeholders
 Drive short-term and long-term enhancements that will improve Premier Experience Scoping and driving process changes
 Responsible for status reports to PMO, senior executives and stakeholder/end user expectations.
 Active member of the regional MDM team to ensure targets and metrics are achieved
 Facilitate request for adds/changes to the MDM subject areas (new fields / list of values)
 Identify and manage data cleanup projects to improve data accuracy
 Maintain data dictionary and global maintenance processes
 Super user for specific Oracle functionality (i.e. WebADI, Item workflow, Product Information Management-PIM)
 Provide support for Supply Chain projects by extracting requested data and providing analysis work when required
 Assist with the development of the Global MDM strategy
 Acting as the single point of application engineering accountability for MDM project/program managers on assigned
engagements
 Planning and managing delivery of all application engineering activities for assigned program/projects including working
closely with off-shore 3rd party vendors to deliver projects to time, cost and quality requirements primarily on the Microsoft
technology platform
 Ensuring that application engineering and architecture standards are met as prescribed by IT Services through the effective
implementation or use of approved processes, methodologies and deliverables primarily based upon the Microsoft Business
Intelligence technology platform
 Researching and evaluating alternative technical solutions with the Application Architecture team and proposing the most
efficient and cost-effective solution while minimizing risk to the project and firm
 Guiding the application engineering team to translate Application Architecture deliverables into more detailed Solution
Design Documents and the resulting build deliverables including significant amount of hands-on coding and code reviews
 Leading the application engineering delivery and management of engineering resources, resource plans and work breakdown
structure within a program/project ensuring these align with approved standards
 Managing engineering team workload, performance and delivery targets within a program/project including recruitment and
annual reviews of staff
 Develop and maintain strong working relationships with other IT Service groups and customers to expedite delivery of IT
solutions
 ong knowledge of and experience with reporting packages (Business Objects), databases (SQL), programming (XML,
Javascript, or ETL frameworks)
 Validating current models, implementing improvements
 Experience using Object-oriented programming to customizing and enhance enterprise package software, preferably using
Java/JDBC, XML & SQL
 Responsible for defining requirements, analyzing business needs, and validating the solutions with stakeholders
 Three (3) or more years of experience creating or managing a data governance program and providing data management
leadership
 Experience with defining and tuning matching algorithm definition and implementation process
 Information and task monitoring including experience with tracking productivity, accuracy and quality metrics for the
department
 Experience in leading and defining the Extract, Transform, Load process from disparate sources
 Experience developing and modifying scripts in a Linux or Unix environment
 Excellent written and verbal communications and stakeholder management skills
 Strong business acumen and demonstrate the value of MDM to business partners
 Proven expertise in writing efficient advanced Java, SQL and Unix shell scripts
 Previous direct people management experience required
 Demonstrate mastery of the MDM discipline, preferably in the Customer Domain
 Develop and maintain strong cooperation with country-level organisations, Group Retail organisation and the Group
Consumer Services IT organisation
 Prioritize the backlog of one or more Agile delivery teams
 Proven technical expertise with IBM’s Master Data Management toolset
 Demonstrated ability to work with both technical and non-technical personnel
 Provide technical guidance and coaching and expertise to team members, colleagues and/or customers
 Proficient in utilizing Collibra for data cataloging, data lineage, data quality, and metadata management.
 Managed data assets, defined business terms, and established data governance policies within the Collibra platform.
 Collaborated with cross-functional teams to ensure data compliance, quality, and accessibility.
 Worked with stakeholders for developing SDLC process based on Agile Methodologies. Regular interaction with Team,
SMEs, vendors and other stakeholders.
 Implemented and managed data governance initiatives using Collibra, resulting in improved data quality and compliance.
 Created and maintained data dictionaries, business glossaries, and data lineage diagrams within the Collibra platform.
 Collaborated with data stewards and business stakeholders to define and enforce data governance policies through Collibra
workflows.
 Experience using / implementing Robotic Process Automation (RPA) /BOT.
 Knowledge / experience in CIS/CRM/Field Services, and Customer Service systems and operations.
 Extensive experience in Program Manager role for large scale CRM, CIS implementation project(s).
 Advanced proficiency in Microsoft Office Suite, specifically PowerPoint, and Power BI, Project Management.
 As Scrum master take care of scrums of the scrum for all sub projects. Help in implementing Scrum principles.
 Held backlog grooming/ refinement meetings periodically to elaborate on upcoming user stories and refine current user
stories.
  Created budgets and strategic planning for projects and maintained cost centers. Review the contracts and coordinate with
finance controller for extensions.
 Defined, measured, analyzed project KPIs to keep project release on schedule.
 Worked on contract negotiations with the Vendors and monitored scheduled deliveries and performance from the vendors.
 Worked on continuous improvement initiatives and innovation. Monitoring projects budget for management reporting.
 Managed lifecycle responsibilities for business products. Captured technology tickets on JIRA and use confluence for
documentation purpose.
 Data Center Migration Coordinator for a Top 3 Pharmaceutical Company
 Managed an inventory of 3100 line items to include servers, databases, and applications.
 Created project deliverables such as Migration, Rollback, Installation, and Test Plans
 Delivered status reports to stakeholders for budgeting and planning purposes.
 Collaborated with cross-functional teams to draft project schedules and plans.
 Assigned migration tasks to International IT teams and supervised completion and close out.
 Established Continuous Integration processes, effectively managed and incorporated changing stakeholder needs during the
life cycle of the project.
 Successful in improving and implementation of process excellence
 Supervising day -day operations of Google contract Service Delivery Managers and Operations Managers
 Effective reporting structure on the project and program performance against the overall goal of the program
 Design and delivery of strategic initiatives and product strategy, in collaboration with various internal and external Stakeholders
 Managed multiple clients and stakeholder relationships and programs within the organization to understand their needs and help
to influence the company agenda
 Data Center Migration Coordinator for a Top 3 Pharmaceutical Company
 Managed an inventory of 3100 line items to include servers, databases, and applications.
 Created project deliverables such as Migration, Rollback, Installation, and Test Plans
 Delivered status reports to stakeholders for budgeting and planning purposes.
 Collaborated with cross-functional teams to draft project schedules and plans.
 Assigned migration tasks to International IT teams and supervised completion and close out.
 Entered data, generated reports, and produced tracking documents.
 Worked closely with agile engineering and design teams to coordinate, prioritize and deliver to an ambitious product roadmap
 Engaged in articulate product and business goals, desired outcomes, risks/issues and mitigation plans clearly
 Liaison with internal stakeholders and IT teams on new programs/projects implementation and changes at an enterprise level

Sr .Project Manager | Oracle America , CA, Feb 2019 – May 2021

 Involved in program management and migration from Citrix to VMware Horizon Cloud for 16k plus sales users in 70+ countries
in EMEA
 Possessor of product roadmap and success with thoughtful and measurable impact, overseeing Enterprise Software
implementation for EMEA region
 Implemented end-to-end project in-aligning with the program strategy
 Active member of the regional MDM team to ensure targets and metrics are achieved
 Facilitate request for adds/changes to the MDM subject areas (new fields / list of values)
 Identify and manage data cleanup projects to improve data accuracy
 Maintain data dictionary and global maintenance processes
 Super user for specific Oracle functionality (i.e. WebADI, Item workflow, Product Information Management-PIM)
 Provide support for Supply Chain projects by extracting requested data and providing analysis work when required
 Assist with the development of the Global MDM strategy
 Acting as the single point of application engineering accountability for MDM project/program managers on assigned
engagements
 Planning and managing delivery of all application engineering activities for assigned program/projects including working closely
with off-shore 3rd party vendors to deliver projects to time, cost and quality requirements primarily on the Microsoft technology
platform
 Ensuring that application engineering and architecture standards are met as prescribed by IT Services through the effective
implementation or use of approved processes, methodologies and deliverables primarily based upon the Microsoft Business
Intelligence technology platform
 Researching and evaluating alternative technical solutions with the Application Architecture team and proposing the most
efficient and cost-effective solution while minimizing risk to the project and firm
 Guiding the application engineering team to translate Application Architecture deliverables into more detailed Solution Design
Documents and the resulting build deliverables including significant amount of hands-on coding and code reviews
 Leading the application engineering delivery and management of engineering resources, resource plans and work breakdown
structure within a program/project ensuring these align with approved standards
 Managing engineering team workload, performance and delivery targets within a program/project including recruitment and
annual reviews of staff
 Develop and maintain strong working relationships with other IT Service groups and customers to expedite delivery of IT
solutions
 Provide technical guidance and coaching and expertise to team members, colleagues and/or customers
 Mitigated the key challenges in the projects by using various problem solving and analytical approaches
  Experience using / implementing Robotic Process Automation (RPA) /BOT.
 Knowledge / experience in CIS/CRM/Field Services, and Customer Service systems and operations.
 Extensive experience in Program Manager role for large scale CRM, CIS implementation project(s).
 Advanced proficiency in Microsoft Office Suite, specifically PowerPoint, and Power BI, Project Management .
 Proficient in utilizing Collibra for data cataloging, data lineage, data quality, and metadata management.
 Managed data assets, defined business terms, and established data governance policies within the Collibra platform.
 Collaborated with cross-functional teams to ensure data compliance, quality, and accessibility.
 Worked with stakeholders for developing SDLC process based on Agile Methodologies. Regular interaction with Team,
SMEs, vendors and other stakeholders.
 Implemented and managed data governance initiatives using Collibra, resulting in improved data quality and compliance.
 Created and maintained data dictionaries, business glossaries, and data lineage diagrams within the Collibra platform.
 Collaborated with data stewards and business stakeholders to define and enforce data governance policies through Collibra
workflows.
 Managed various stakeholders to derive decision making and requirement elicitation during the project life-cycle
 Effectively managed the client relationship highlighting the key benefits of the project
 Collaborated with Business/Stakeholders to gather business requirements and translate them to functional/technical design
documents. Documented Business Process Flows and performed Gap and Risk Analysis for Order to Cash and Procure to
Pay system
 Participated in understanding of Oracle BI solutions.
 Documented and maintained OFSAA customizations and apps.
 Created data models for multiple environments.
 Resolved application issues and evaluated application processes.
 Provided assistance in starting and stopping of OFSAA services.
 Installed and configured OFSAA apps including credit risk and ALM.
 Implemented requirement modifications in coordination with DBAs.
 Resolved user issues by proper customer services.
 Using Alteryx and Oracle Cloud for Cloud data analysis for a better insight on subscription models for customers and for
creating better customer offerings
 Data Center Migration Coordinator for a Top 3 Pharmaceutical Company
 Managed an inventory of 3100 line items to include servers, databases, and applications.
 Created project deliverables such as Migration, Rollback, Installation, and Test Plans
 Delivered status reports to stakeholders for budgeting and planning purposes.
 Collaborated with cross-functional teams to draft project schedules and plans.
 Assigned migration tasks to International IT teams and supervised completion and close out.
 Entered data, generated reports, and produced tracking documents.
 Formulating and defining system scope and objectives through research and fact-finding, combined with a basic
understanding of business systems and requirements.
 Prepared functional documentation and executed OFSAA product parameters.
 Participated in all stages of financial application development.
 Conducted training sessions for PeopleSoft GL applications.

 Designed and developed OFSAA and AAA applications in Linux environment.

 Provided technical support for application migration and integration.
 Analyzed and resolved database issues with proper remediation.
 Maintained finance environment and conducted database designing.
 Installed and configured application tier such as PFT modules

 Managed risks/issues and provided weekly status to leadership.

 Maintained Requirement Traceability Matrix (RTM) and managed requirements.
 Actively analysed the root cause and implemented various mitigating strategies on the risks and issues foreseen during the project
life-cycle
 Involving in Stakeholder management at C-suite and Executive level on Change Request and Project Budget

Easy Buying Manager | IKEA India. Dec 2016 – Jul 2017

 Set up After sales, Customer Relations team successfully
 Worked with different stakeholders on Sales, Marketing and Customer Satisfaction within the IKEA world
 Designed and Scripted process flows, playbook, training and hiring plan for Customer Relations process

Manager Operations | GENPACT Ltd. India May 2015 – Nov 2016

 Effectively supervised and led 6 Assistant Managers and 120 Associates reporting directly to achieve Customer Satisfaction &
revenue goals for India & North America Google Wallet
  Initiated Bottom Quartile team performance improvement plan in (Q3 and Q4 agents) along with AMs and achieved 90% CSAT
for the business
 Maintained 100% compliance of meeting SLA’s and KPIs in accordance with Master Service agreement
 Achieved and managed employee attrition at 23% for YoY, through promotions, career path, employee engagement programs
and Mentor – Mentee
 Achieved cross-functional goals to support organizational goals like talent acquisition & mentoring new Management Trainee
(MT’s) & Assistant Managers and fostering them with leadership skills, sales, coaching/mentoring, relationship building and
talent acquisition skill-set
 Contributed to business improvement by forming BQ team, turned around the performance from mundane to momentous
significantly

Operations Manager | TEKFRIDAY PROCESSING SOLUTIONS, India Jun 2013 – Apr 2015
 Supervised 3 Operations Managers, 15 Managers & 60 Agents to achieve revenue goals and a team of 5 people in sales and
collection functions
 Set-up processes and materials for lead generation, cold calling, marketing collateral, account management and (Online – Offline)
ad operations
 Worked with sophisticated MIS, involved in Employee Performance Mapping, and mentored mid-level managers

Sales Coach | DELL International Services Hyderabad, India Oct 2004 – May 2010
 Supervised the workflow of 50 employees with Subject Matter Experts
 Achieved $1.11million services revenue Quarter on Quarter
 The Merit of appearing in top 5 stack rank, always delivered above 120% on the target quota
 Contributed 5% increase in margin to Business Sales Team through training and coaching the team

ACCOMPLISHMENTS:
 Vice President Award in Dell Technologies
 Innovative Award - Dell Computers
 3 Winning Together Awards - Dell Computers
 Best Margin Master Award for Q1 M3 2010
 Best Productivity Champion Award for Q3 M2 2009
 Best Productivity Champion Award for Q4 2008
 Awarded as Best representative for Q4 2007