Jonathan Hernandez

Azure & AWS Solutions Architect/ DevOps Expert

Contact: (718) 554-0095; Email: [email protected]
Profile Summary

 With over 10 years of extensive experience in IT, I specialize in Azure Cloud Architecture, supplemented by a solid
foundation in AWS, security best practices, and DevOps methodologies. My expertise encompasses cloud platforms,
configuration management, infrastructure automation, and continuous integration and delivery (CI/CD).

 I excel in architecting both Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions on Azure.
My track record includes designing and implementing strategies for migrating on-premises legacy systems and cloud-
native applications to Azure and hybrid environments. I am proficient in leading architecture design sessions and
collaborating with stakeholders to translate business requirements into effective technical solutions.

 My skill set includes writing Docker files, managing Docker images in ACR & ECR repositories, and deploying
Helm charts on AKS/EKS clusters. I possess comprehensive knowledge of Azure Compute Services, including Virtual
Machines, Virtual Machine Scale Sets, App Service, Azure Functions, Batch, and Service Fabric. My expertise
ensures the creation of scalable and highly available Azure solutions that meet enterprise clients' performance and security
needs.

 In the AWS realm, I have substantial experience with services like EC2, Auto Scaling, Elastic Beanstalk, Lambda,
Batch, and ECS. I have successfully designed and deployed scalable, highly available solutions for enterprise clients,
maintaining a strong focus on performance and security.

 I am adept at architecting and securing Azure storage solutions, including Blob, Queue, File, Disk, Azure Backup, and
Azure Site Recovery (ASR). My expertise extends to Microsoft Azure services like Function App, Logic App, Azure
Search, API Management, and Notification Hubs.

 My proficiency includes Azure Networking Services such as Virtual Network, Load Balancers, Application Gateway,
VPN Gateway, Azure DNS, Traffic Manager, and Express Route. I am also skilled in Azure Database Solutions,
including Azure SQL DB, Azure MySQL, SQL Datawarehouse, Cosmos DB, Azure Databricks, and Data Factory.

 With deep knowledge of Docker and Kubernetes, I have significant experience migrating on-premises applications to
Azure, configuring VNETs and subnets, and using PowerShell and Python scripting for automation.

 I am well-versed in Azure Monitoring & Management solutions, including Azure Analytics, Application Insights,
Automation, Backup, Site Recovery, Azure Monitor, Automation and Control, and OMS Log Analytics. My
expertise in configuring Azure AD & AD Connect, MFA, SSO, and Identity protection ensures secure and efficient cloud
environments.

 I have successfully built DevOps pipelines for various environments using Azure DevOps and Jenkins, and I am proficient
with tools like Terraform, ARM templates, BICEP, PowerShell, Azure CLI, Chef, and Ansible. My experience
includes creating CI/CD pipelines based on GitOps best practices and leveraging various DevOps tools.

 With a strong focus on security, I analyse the security state of all Azure resources, configure, and implement Azure
Security Centre, and manage cloud security through policy-driven monitoring. My capabilities in disaster recovery and
business continuity planning, threat identification, and incident response ensure robust and resilient cloud solutions.

Education

M.S. in Computer Software Engineering from St. Mary’s University 2020

B.S. in Mechanical Engineering from St. Mary’s University 2015

Technical Skills
PAAS: Azure App & Kubernetes Services, Azure Functions, Web Jobs, Azure Batch, Azure Logic Apps, Azure Container
Services.
IAAS: Virtual Machines, Virtual Machine Scale Set, Azure Bastion Host, Jump Server, Virtual Network Peering, Virtual
Private Network, Express Route, Availability Sets, Availability Zones, Virtual Networks, Regions, Traffic Manager,
Application Security, Front Door, Load Balancer, Network Security Group, Application Security Groups, Service Bus, Service
and Private Endpoints
Azure Storage Account: Blob, Containers, Queue, Table, Access Keys, Shared Access Signatures
Identity: Azure Active Directory, Managed Identity, Service Principal, AD B2C, OAuth, IAM, Identity Center
Scripting & Programming Language: Python, PowerShell, Bash/Shell, JavaScript, .Net, Java
Infrastructure as Code (IAC): Terraform, ARM Template, BICEP
DB: Azure SQL Managed Instance, Azure SQL, Cosmos DB
Data warehouse: Azure Synapse (SQL Datawarehouse)
DevOps: GitHub, Jenkins, Azure DevOps, YAML, CICD Pipelines, Blue Green Deployment, Canary Deployment
SDLC: Agile Methodology, Waterfall
Security & Monitoring: Azure Key Vault, Disk Encryption, Azure App Insights, Azure Monitor, Azure Log Analytics, Azure
Sentinel, AWS Key Management Service (KMS)
Infrastructure Provisioning Tools: Terraform, Azure Resource Manager, Cloud Formation
Configuration Management Tools: Ansible, Chef, Puppet
Application/Web Servers: Apache Tomcat, NGINX, IIS, JBoss 4.1, WebSphere, WebLogic 9.x/10.x, Gerrit
CI/CD Tools: Jenkins, Bamboo, Azure Pipelines, GitLab Pipelines
Operating Systems: UNIX, Linux, Windows, Solaris
Virtualization Platforms: Oracle VirtualBox, VMware Workstation, Vagrant, VMware vSphere ESXi 5.x/4.x, ESX/3.x,
Hyper-V
Bug Tracking Tools: JIRA, Bugzilla, Remedy, HP Quality Center, IBM Clear Quest, Mingle, VersionOne
Containerization Tools: Docker, Kubernetes, Mesos, OpenShift, AKS, EKS
Source Code Management: GIT, GitHub, GitLab, Bitbucket, Azure Repos
Logging & Monitoring Tools: Nagios, Splunk, ELK, Data Dog, Dynatrace, Prometheus, Grafana, New Relic, Azure Service
Health, Azure Network Monitor, Cloudwatch
Developer Tools: Visual Studio Code

Professional Experience

The Travelers Company, New York, NY since Aug 2023

Sr. Azure Cloud DevOps Engineer

Project Summary: As a Sr. Azure Cloud DevOps Engineer at The Travelers Company, I spearheaded the management and
optimization of Azure cloud resources, ensuring high availability and compliance. I architected and developed Azure DevOps
pipelines and configured a wide array of Azure components to enhance security and performance. Leveraging tools like Log
Analytics and Application Insights, I resolved issues swiftly and maintained optimal cloud service reliability. Additionally, I
developed Infrastructure as Code (IaC) templates using Terraform and automated deployments with Jenkins and Docker,
fostering agility and scalability.

 Azure Cloud Resource Management: Spearheaded the management and optimization of Azure cloud resources,
ensuring seamless operations and robust security measures to maintain high availability and compliance with industry
standards.
 Component Configuration and Integration: Configured various Azure components, including Web Apps, Function
Apps, V-Net integration, Application Gateway, Azure Key Vault, and encryption, to enhance security and performance.
 Monitoring and Issue Resolution: Utilized Azure Monitoring tools such as Log Analytics and Application Insights to
collect critical data, swiftly resolve issues, and ensure optimal performance and reliability of cloud services.
 Infrastructure as Code (IaC) Development: Developed Azure Infrastructure as Code templates using Terraform,
integrating Azure Log Analytics for proactive monitoring and metrics tracking across Cloud, VMware, and Docker
containers.
 Azure DevOps Pipeline Architecture: Architected and developed Azure DevOps pipelines to streamline resource
management across multiple subscriptions, enhancing efficiency and resource utilization.
 Jenkins and Docker Deployment: Implemented Jenkins Workflow and Plugins to facilitate the repeatable deployment of
multi-tier applications and services to Docker containers, fostering agility and scalability.
 Advanced Data Services Management: Worked extensively with Azure services such as Azure SQL Database, Azure
Data Lake, Azure Data Factory, and Azure Analysis Service to ensure efficient data management and processing.
 Automation and Patching: Automated Windows patching using PowerShell scripts and created release pipelines in
Azure DevOps to ensure consistent and reliable deployments.
 Security and Authentication: Configured Azure Multi-Factor Authentication (MFA) for secure user authentication and
created custom Azure templates for rapid deployments, employing advanced PowerShell scripting techniques.
 Deployment & Configurations: Design, deploy, and configure Azure Virtual Machines (VMs) to meet specific business
requirements.
 Capacity Planning and Migration: Developed comprehensive capacity and architecture plans for Azure cloud
environments, overseeing the migration of IaaS VMs and PaaS role instances to enhance performance and scalability.
 Role-based Access Control (RBAC): Implemented Azure Role-based Access Control (RBAC) to manage team-based
access and segregation of duties, ensuring compliance and security.
 Serverless Services Expertise: Demonstrated expertise in Serverless services, configuring HTTP Triggers in Azure
Functions with Application Insights for efficient monitoring and load testing.
 Process Automation with Azure Automate: Utilized Azure Automate for cloud-based process automation, update
management, and configuration management, streamlining operational workflows.
 Network Configuration and Connectivity: Configured BGP routes to establish ExpressRoute connections between on-
premises data centres and azure cloud, ensuring secure and reliable connectivity.
 DevSecOps: I integrated security practices into DevOps processes, ensuring compliance and high availability through the
development of secure Azure DevOps pipelines, configuration of robust Azure components, and implementation of
Infrastructure as Code (IaC) with Terraform, thereby enhancing performance and scalability while maintaining stringent
security measures.
 Infrastructure Design & Implementation:
o Develop and maintain Infrastructure as Code (IaC) solutions using Bicep to deploy and manage Azure resources.
o Translate architectural requirements into Bicep templates for automated deployments.
o Ensure that Bicep templates are modular, reusable, and adhere to best practices.
 GIT Management:
o Implement and maintain Git repositories for version control of codebases.
o Integrate Git repositories with Azure DevOps pipelines to automate build, test, and deployment processes.
o Ensure all code changes are tracked and managed efficiently through Git workflows.
 Continuous Integration & Continuous Deployment (CI/CD):
o Implement continuous integration (CI) practices by configuring automated build and test processes triggered by code
commits.
o Set up continuous deployment (CD) processes to automatically deploy applications to various environments
(development, staging, production) in Azure.
 Python & Bash Scripts:
o Develop and maintain Python scripts to automate the management and provisioning of Azure resources.
o Write and maintain Bash scripts for deploying and managing infrastructure as code (IaC) in Azure environments.
 Azure Kubernetes Services:
o Design, deploy, manage as well as ensure high availability, scalability, and security of AKS clusters.
o Configure network policies, ingress controllers, and service meshes to manage traffic within and between AKS
clusters.
 Azure Container Registry (ACR):
o Create and manage Azure Container Registry (ACR) instances to store and distribute container images.
o Ensure proper tagging, versioning, and organization of container images within ACR.

GE Digital, San Ramon, CA Jun 2021 – Jul 2023

Azure Architect & DevOps Engineer

Project Summary: As an Azure Architect & DevOps Engineer at GE Digital, I established seamless connectivity between
Azure and on-premises data centers using Azure ExpressRoute. I utilized Azure DevOps for version control and deployment
across various environments and integrated Ansible with Jenkins for CI/CD automation for mobile apps. My role involved
managing resources with ARM and Terraform templates, designing automated server solutions across multi-cloud platforms,
and implementing disaster recovery and backup strategies using Azure Site Recovery. Additionally, I deployed Kubernetes
clusters and managed microservices architectures to ensure high availability and efficiency.

 Established Connectivity: Set up Azure ExpressRoute connections for both single and multi-subscription environments,
ensuring seamless connectivity between Azure and on-premises data centres.
 Version Control and Deployment: Utilized Azure DevOps/VSTS for version control, build and release management,
deploying solutions across DEV, QA, and PROD environments using tools like Visual Studio, AKS (Azure Kubernetes
Service), Application Insights, and Log Analytics.
 Automation and CI/CD Integration: Integrated Ansible with Jenkins for automation, continuous integration, and
deployment, leveraging YAML scripting for Playbook automation.
 Server and Resource Management: Built and installed servers, created and managed resources in Azure using Azure
Resource Manager Templates (ARM) or Azure Portal, and provisioned them with Terraform templates.
 Automated Server Management: Designed, developed, and implemented fully automated server build, management,
monitoring, and deployment solutions across multi-cloud platforms and technologies, including Jenkins Nodes/Agents,
SSH, Amazon EC2, and EKS.
 AWS Environment Management: Automated, configured, and deployed instances in AWS environments and data
centres to enhance operational efficiency.
 Microservices Architecture: Worked on Microservices architecture for Continuous Delivery environments using Azure
and Docker, ensuring high availability with Azure Classic and Azure Resource Manager deployment models.
 Disaster Recovery and Backup: Implemented Azure Site Recovery and Azure Backup, deploying instances and
migrating data centres to Azure using Azure Site Recovery.
 Project Management: Managed ticketing and defect tracking systems with JIRA, configured workflows and
customizations, and integrated with Jenkins, GitHub, and Maven for streamlined project management.
 Kubernetes Management: Deployed Kubernetes Clusters in cloud and on-premises environments, configured
master/minion architecture, and created services such as pods, deployments, auto-scaling, and load balancers using
YAML files.
 Security & Compliance:
o Implement security best practices for Azure VMs, including configuring firewalls, network security groups (NSGs),
and Azure Security Center.
o Manage & implement identity and access management solutions using OAuth, OpenID Connect, and SAML within
Azure environments.
 Log Aggregation and Analysis: Utilized Splunk APM for log aggregation and analysis, integrated with Single Sign-On
authentication and the ServiceNow ticketing tool for streamlined operations.
 Azure Resource Management:
o Deploy, configure, and manage Azure resources such as Virtual Networks, Virtual Machines, Storage Accounts, and
Azure Kubernetes Service (AKS) using Bicep.
o Implement role-based access control (RBAC) and manage Azure Active Directory (AAD) integrations within Bicep
templates.
 Python & Bash Scripts:
o Develop Python scripts to automate security tasks such as vulnerability scanning, compliance checks, and incident
response.
o Use Bash scripting to automate network configurations, such as setting up virtual networks, subnets, and network
security groups in Azure.
 Build & Deploy Scripts: Developed build and deploy scripts using MAVEN, initiated them with Jenkins for environment
transitions, and integrated Java-based web applications with the Nexus repository.
 Git Management:
o Implemented GIT hooks for local and remote repository functionalities, facilitating code commit, push, and
management through GitHub.
o Provide training and support to team members on Git and Azure DevOps usage.
o Use Azure DevOps dashboards to visualize and report on the status of Git repositories and CI/CD pipelines.
 Azure Solutions Design: Designed and implemented Azure solutions across various cloud models (SaaS, PaaS, IaaS) and
integrated on-premises workloads with the Azure public cloud.
 Azure Functions: Implement event-driven architectures using Azure Functions triggered by various Azure services like
Azure Blob Storage, Azure Event Grid, Azure Service Bus.

AM General, South Bend, Indiana Jan 2020 – May 2021

Azure DevOps Engineer

Project Summary: As an Azure DevOps Engineer at AM General, I collaborated with cross-functional teams to deploy Azure
applications and services aligned with business goals. I facilitated the migration from on-premises to Azure, provisioning
resources using ARM templates and terraform for scalability. I implemented CI/CD pipelines and managed Kubernetes for
container orchestration, enhancing deployment efficiency and system robustness. Additionally, I provided ongoing support,
optimized performance, and ensured compliance and security of Azure-based applications.
 Cross-Functional Collaboration: Worked closely with diverse teams to gather requirements and successfully deploy
Azure applications and services, ensuring alignment with business goals.
 Migration and Infrastructure Provisioning: Migration from on-premises to Azure. Built and provisioned servers and
Azure resources using ARM templates and terraform, adhering to infrastructure-as-code principles to ensure consistency
and scalability.
 Version Control and Deployment: Implemented version control, build, and release management using Azure DevOps,
VSTS, and Visual Studio, ensuring efficient and reliable deployments.
 Container Orchestration: Managed Docker containers with Kubernetes, handling the orchestration of pods,
deployments, auto-scaling, and load balancing to maintain robust and scalable environments.
 Build and Deployment Automation: Developed scripts with MAVEN, Jenkins, and Nexus for seamless build and
deployment of Java-based web applications, Mobile applications on IoS, Andriod enhancing development efficiency.
 Automation and Continuous Integration: Integrated Ansible with Jenkins for automation and continuous integration,
utilizing YAML scripting for streamlined processes.
 Log Aggregation and Analysis: Implemented log aggregation and analysis using Splunk APM, integrating it with
authentication and ticketing tools to enhance monitoring and troubleshooting capabilities.
 Application Support and Enhancement: Provided ongoing support, troubleshooting, bug fixes, and feature
enhancements for Azure-based applications, ensuring continuous improvement and optimal performance.
 System Integration: Integrated Azure applications with third-party systems through Azure integration services and APIs,
enabling seamless interoperability and data exchange.
 Scalable Infrastructure Design: Designed and maintained scalable Azure infrastructure using virtual machines, virtual
networks, and Azure Active Directory, ensuring robust and secure environments.
 Compliance and Security:
o Ensured compliance and security by implementing industry best practices and adhering to regulatory requirements,
protecting sensitive data and systems.
o Utilize Azure Security Centre to monitor and enhance the security posture of deployed resources.
o Conduct regular security assessments and audits of the infrastructure.
 CI/CD Pipeline Implementation: Implemented CI/CD pipelines using Azure DevOps, PowerShell scripting, and
automation techniques to streamline the software development lifecycle.
 Performance Monitoring and Optimization:
o Monitored Azure application performance, identified bottlenecks, and optimized systems using Azure monitoring
tools to enhance efficiency and reliability.
o Design, implement, and maintain monitoring solutions using Prometheus for data collection and Grafana for
visualization on Azure infrastructure.
 Technical Guidance and Project Delivery: Collaborated closely with project teams and stakeholders, providing
technical guidance to ensure successful project delivery and alignment with strategic objectives.
 Continuous Learning and Innovation: Stayed updated on the latest Azure technologies and best practices, proposing
innovative solutions to improve processes and performance.
 Mentorship and Knowledge Sharing: Shared expertise and mentored junior team members, conducting training sessions
to build team capability and knowledge.
 Monitoring & Optimization:
o Implement monitoring solutions using Azure Monitor, Log Analytics, and Application Insights within Bicep
templates.
 Documentation: Documented configurations, processes, and technical solutions for future reference, ensuring clear and
accessible information for the team.
 Networking:
o Configure virtual networks (VNets), subnets, and network interfaces for Azure VMs.
o Implement and manage virtual private networks (VPNs) and express routes to ensure secure connectivity.
 Python & Bash Scripts:
o Create and manage Azure Functions using Python to build serverless applications and automate tasks.
o Automate the setup and management of Azure VPNs and express routes through Bash scripts.
 Azure Container Registry (ACR):
o Implement security best practices for ACR, including image scanning for vulnerabilities, using Azure Security Center
and third-party tools.
o Manage ACR access control using Azure Active Directory (AAD) and role-based access control (RBAC).

Goldman Sachs, Lower Manhattan, New York City, NY Jul 2018 – Dec 2019
Azure Cloud Engineer
Project Summary: As an Azure Cloud Engineer at Goldman Sachs, I designed and deployed scalable cloud solutions,
facilitating migration from on-premises and AWS to Azure while ensuring alignment with business needs and industry best
practices. I managed various database platforms, optimizing performance, reliability, and security. Utilizing SRE and Cloud
Native DevOps methodologies, I automated deployment and management tasks with Terraform and Ansible, enhancing
system reliability. Additionally, I integrated Azure applications with third-party systems, provided ongoing support, and
ensured security and compliance of cloud infrastructure.

 Cloud Solutions Design and Implementation:

o Utilize extensive knowledge of Azure to design and deploy reliable and scalable cloud solutions.
o Planned, strategized Cloud migration from on-premises and AWS to Azure.
o Ensure the architecture aligns with the business needs and industry best practices.
 Database Management:
o Manage various database platforms, including Oracle DB, MongoDB, PostgreSQL DB, Redis, Kafka, and
Elasticsearch.
o Optimize database performance, reliability, and security.
 System Integration:
o Implement integration techniques such as REST, SOAP, ISO standards to ensure seamless communication between
systems.
o Facilitate smooth data exchange and interoperability.
 Cloud Deployment and Management:
o Deploy and manage cloud-based solutions across IaaS, PaaS, and SaaS environments.
o Maintain the infrastructure, ensuring high availability and performance.
 Security and Compliance:
o Follow cloud infrastructure security practices to safeguard data and comply with industry standards and regulations.
 Site Reliability Engineering (SRE) and DevOps:
o Apply SRE and Cloud Native DevOps methodologies to enhance the reliability and scalability of cloud-based
systems.
o Utilize advanced scripting and coding for Infrastructure as Code (IaC) using tools like Terraform, Ansible, and
SaltStack to automate deployment and management tasks.
o Deployed Mobile apps on IOS and Android.
 Cross-Functional Collaboration:
o Work closely with cross-functional teams to gather requirements and deploy Azure applications and services.
o Provide technical guidance and support for project teams and stakeholders.
 Support and Maintenance:
o Offer ongoing support, troubleshooting, bug fixes, and feature enhancements for Azure-based applications.
o Ensure applications are running efficiently and address any issues promptly.
 Integration Services and APIs:
o Integrate Azure applications with third-party systems using Azure integration services and APIs.
 Dashboard Development:
o Develop and maintain Grafana dashboards to provide real-time insights and visualizations of key performance
indicators (KPIs) and system health.
 Version Control and Build Management:
o Implement version control, build, and release management using Azure DevOps, VSTS, and Visual Studio.
o Orchestrate smooth deployments and continuous integration.
 Container Orchestration:
o Orchestrate Docker containers with Kubernetes, managing pods, deployments, auto-scaling, and load balancing.
 Build and Deployment Automation:
o Develop scripts using MAVEN, Jenkins, and Nexus for building and deploying Java-based web applications.
o Integrate Ansible with Jenkins for automation and continuous integration using YAML scripting.
 Technical Guidance and Innovation:
o Stay updated on Azure technologies and best practices.
o Propose innovative solutions to improve cloud infrastructure and operations.
 GIT Management:
o Set up and manage Git repositories in Azure Repos or GitHub, ensuring appropriate permissions and access controls.
o Integrate automated testing frameworks with Git workflows to ensure code is tested before merging.
o Use Git to manage and version infrastructure as code (IaC) scripts, ensuring consistent environment setups.
 Project Delivery:
o Work closely with project teams, providing technical expertise to ensure successful project delivery.

IKEA, Conshohocken, Pennsylvania Jan 2016 – Jun 2018

AWS DevOps Engineer

Project Summary: As an AWS DevOps Engineer at IKEA, I ensured the availability, performance, security, and scalability of
AWS production systems using services like EC2, S3, and CloudFormation. I implemented IAM policies, conducted regular
security assessments, and facilitated efficient releases with AWS Elastic Beanstalk and Code Deploy. Utilizing AWS
CloudWatch for performance monitoring and AWS Code Pipeline for CI/CD, I optimized resource allocation and ensured
reliable deployments. Additionally, I collaborated closely with cross-functional teams, providing technical support, and
maintaining comprehensive documentation of AWS infrastructure and operations.

 AWS Infrastructure Management:

o Ensure the availability, performance, security, and scalability of AWS production systems.
o Utilize AWS services such as EC2, S3, and CloudFormation for infrastructure management.
o Implement and manage resource allocation using custom scripts and configurations.
 Security and Compliance:
o Implement IAM policies, security groups, encryption mechanisms, and compliance frameworks to protect AWS
infrastructure.
o Conduct regular security assessments and audits to identify and mitigate potential vulnerabilities.
 Release and Deployment Management:
o Use AWS Elastic Beanstalk and CodeDeploy to facilitate releases and manage configurations.
o Maintain consistency across environments, ensuring reliability and efficiency of deployments.
 Performance Monitoring and Optimization:
o Use AWS CloudWatch and custom monitoring solutions to identify and resolve issues.
o Employ diagnostic tools to minimize downtime and ensure uninterrupted operations.
o Optimize performance through effective resource allocation and architecture design.
 Continuous Integration and Testing:
o Leverage AWS CodePipeline and Selenium for comprehensive testing protocols.
o Validate functionality, performance, and security aspects before deployment.
o Mitigate risks and ensure reliability through rigorous testing.
 Technology Evaluation and Integration:
o Assess new technology alternatives and vendor products to enhance the AWS ecosystem.
o Integrate new technologies and tools to improve infrastructure and operations.
 Scalable Architecture Design:
o Design and implement scalable architectures tailored to Kroger's dynamic requirements.
o Ensure that infrastructure can handle varying levels of demand and scale efficiently.
 Collaboration and Support:
o Work closely with development, operations, and security teams to ensure smooth operations.
o Provide technical support and guidance to team members and stakeholders.
 Documentation and Reporting:
o Maintain detailed documentation of AWS infrastructure, configurations, and procedures.
o Generate regular reports on system performance, security, and resource utilization.
 Alerting & Notifications:
o Integrate Prometheus alerts with notification channels such as Azure Monitor, Slack, email, or other incident
management tools.

Elbit Systems of America, Dallas, TX Jan 2014 – Dec 2015

Software Systems Engineer
 Transforming System Requirements Specifications:
o Analyze, refine, and enhance System Requirements Specifications (SRS) documents to improve clarity and detail by
over 40% for vendor use.
 Managing Software Installations:
o Plan, coordinate, and oversee the installation of ESA and third-party software components, achieving a 98% success
rate in seamless software installations.
 Facilitating Multidisciplinary Collaboration:
 o Collaborate with software developers, system engineers, quality assurance teams, and other stakeholders to integrate
software components, ensuring a smoother end user experience.
 Vendor Coordination and Support:
o Communicate detailed requirements to vendors, monitor progress, and ensure adherence to project timelines and
standards to maintain strong vendor relationships and ensure high-quality software delivery.
 System Integration and Quality Assurance:
o Conduct thorough integration testing, identify, and resolve compatibility issues, and work with teams to ensure
integrated software components function correctly within the larger system.
 Documentation and Process Improvement:
o Create, update, and manage comprehensive documentation of system requirements, installation procedures, and
integration processes to support ongoing system maintenance and future enhancements.
 User Support and Training:
o Develop and deliver training sessions, create user manuals, and provide ongoing support to ensure end users can
effectively use and benefit from the integrated software systems, improving overall user satisfaction and proficiency.