Scribd
Upload
22 views4 pages

Quiz

The document consists of a series of questions and tasks related to identifying and solving routine problems, including distinguishing between individual and social problems. It covers problem-solving strategies, the importance of aligning solutions with core values, and the steps involved in the problem-solving process. Additionally, it includes multiple-choice questions, true/false statements, and matching exercises to assess understanding of the concepts presented.

Uploaded by

Roldan Gascon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
22 views4 pages

Quiz

The document consists of a series of questions and tasks related to identifying and solving routine problems, including distinguishing between individual and social problems. It covers problem-solving strategies, the importance of aligning solutions with core values, and the steps involved in the problem-solving process. Additionally, it includes multiple-choice questions, true/false statements, and matching exercises to assess understanding of the concepts presented.

Uploaded by

Roldan Gascon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Name: Date:

Qualification: Score:

LO1 Identify Routine Problems

Part I
Direction: Choose the letter of the correct answer.

1. It serves as a documented record of what an employee should


accomplish in their position and what activities they must perform well to
meet the objectives.
a. Communication
b. Employee Recognition
c. Job Discription
d. Problem

2. A kind of problem which is felt by only one person or a small group of


people. These problems can vary widely in nature and impact, and they
may arise in various aspects of an individual's life.
a. Social Problem
b. Individual Problem
c. Challenges
d. Routine Problem

3. Common issues that occur regularly in the course of day-to-day


operations within an organization. It can impact productivity, efficiency,
and employee morale if left unaddressed.
a. Social Problem
b. Individual Problem
c. Challenges
d. Routine Problem

4. A condition, behavior, or situation that is perceived by society as


undesirable or harmful and in need of remedy.
a. Social Problem
b. Individual Problem
c. Challenges
d. Routine Problem

5. A situation or issue that presents a challenge or obstacle to achieving a


desired goal or outcome. It typically involve a discrepancy between the
current state of affairs and the desired state, requiring some form of
action or intervention to resolve.
a. Social Problem
b. Individual Problem
c. Problem
d. Routine Problem
Part II
Direction: Write "IP" if the item represents an individual problem, or "SP" if it
represents a social problem.

1. Political corruption and governance issues


2. Self Development Challenges
3. Health Concerns
4. Violence and Crime
5. Financial Struggles
6. Poverty
7. Cultural/Identity Issue
8. Life Transitions
9. Relationship Issues
10. Environmental Degradaton

LO2: Look for Solutions to Routine Problems

Part I
Direction: Choose the letter of the correct answer.

1. It is a plan used to find a solution or overcome a challenge. It includes


multiple steps to provide you with helpful guidelines on how to resolve a
business problem or industry challenge.
a. Kipling Method
b. Problem Solving Strategies
c. Trial and Error Approach
d. Decision Matrix

2. It is named after a poem "I Keep Six Honest Serving Men”. It is a popular
system used to define problems. It highlights six important questions you
can ask to overcome a challenge.
a. Trial and Error Approach
b. Decision Matrix
c. Problem Solving Strategies
d. Kipling Method

3. This problem solving strategy is done by making a list of several potential


solutions and then try them one by one.
a. Trial and Error Approach
b. Decision Matrix
c. Problem Solving Strategies
d. Kipling Method

4. This problem-solving strategy allows you to focus on resolving each


smaller piece of the problem individually, which may be more manageable.
a. Collect and organize information about the problem
b. Use the Kipling Method
c. Break the problem into smaller pieces
d. Visualize the problem
5. If you want to improve how quickly your team can develop and sell a
product, what type of problem-solving strategy you should do to help you
identify potential areas of improvement?
a. Draw a diagram of the problem
b. Break the problem into smaller pieces
c. Use your past experience
d. Ask your peers for help

Part II
Direction: Write T if the statement is TRUE and write F if the statement is
FALSE.

1. Taking the time to define a potential challenge cannot assist


you in identifying certain elements to create a plan to resolve
them.
2. It may be helpful to break larger problems down into smaller
pieces or steps.
3. If the problem seems like it might really be unsolvable, just
step away from it and stop attempting to resolve it.
4. Collecting information about the problem and organizing it into
a chart, table or list may be deemed inefficient.
5. Allowing yourself time to rest, exercise and take care of your
own well-being can make solving the problem easier when
you come back to it.
6. Getting opinions from your peers can expose you to new
perspectives and unique solutions.
7. Sometimes the best way to solve a problem is to work
backwards to solve it.
8. If the problem you are working on does not need an
immediate solution, consider stepping away from it for a few
days until you are ready to approach it again.
9. Breaking down different areas and potential solutions to a
problem can hinder your understanding of the challenge's
complexity and impede the development of effective
resolution strategies.
10. Breaking larger problems down into smaller pieces or steps is
often considered unproductive and can lead to confusion in
problem-solving.

LO3: Recommend Solutions to Problems

1. What is the first step in the problem-solving process according to the


information provided?
a. Brainstorming solutions
b. Confirming the need aligns with core values
c. Establishing the need for the solution
d. Adding context to the problem analysis
2. Which of the following is NOT listed as a possible big-picture need for
problem-solving?
a. Logistics for career advancement
b. Peace of mind
c. Social recognition
d. Professional development

3. What is the purpose of confirming that the need aligns with your core
values in the problem-solving process?
a. To justify the energy and attention required for solving the problem
b. To complicate the problem-solving process
c. To make the problem-solving process faster
d. To avoid identifying the problem
.
4. What is a key rule in brainstorming potential solutions in Step 5?
a. Dismissing any ideas that seem impractical
b. Writing down only the most obvious solutions
c. Inviting only one stakeholder to participate
d. Not dismissing any ideas

5. What is the purpose of implementing the right solution to the right problem
in Step 6?
a. To complicate the problem-solving process
b. To ensure the problem is never solved
c. To put the plan into action
d. To avoid evaluating the solution's impacts

Direction: Match column A with column B.


COLUMN A COLUMN B

Step 1: Establish the Need for the A. Involves brainstorming potential solutions for
Solution the specific problem.

Step 2: Confirm the Need Aligns with B. Requires confirming that the need for a
Your Core Values solution aligns with personal beliefs and
principles.
Step 3: Add Context to the Problem
Analysis C. Involves setting the stage for the potential
solution by analyzing problem details.
Step 4: Brainstorm a Problem
Statement D. Involves creating a short and clear description
of the problem that needs solving.
Step 5: Brainstorm the Best Solution
for the Specific Problem E. Requires confirming that the need for a
solution justifies the energy and attention
Step 6: Implement the Right Solution required.
to the Right Problem
F. Involves identifying the most suitable solution
Step 7: Create a Problem-Solving Case and planning its implementation.
Study or Feedback Loop
G. Involves evaluating the impacts of the
decision-making process and adjusting
strategies accordingly.

You might also like