2016 Corporate Annual Report

Our story
5 Brief History
5 Water Sources
6 Service Connections
6 Accomplishments
7 Corporate Structure

Water we secure
8 Water Production and Sources
9 Source Development
10 Water Quality
11 Water Safety Plan
12 Service Area
13 Connections and Disconnections
13 Hours of Service
14 Non-Revenue Water Reduction Program
16 System Improvements
19 Projects Profile

Environment we protect
21 Septage Treatment Plant Facility
22 Septage Management and Desludging Services
22 Information Campaign
23 Environmental Compliance

Progress we ensure
24 ISO Accreditation Efforts
25 Compliance with CSC Regulations (ARTA Survey)
25 Compliance with Results-Based Performance
28 Corporate Citizenship and Public Relations
31 Organizational Structure
32 Committees
34 Logistics and Personnel Support
35 Collection Efficiency
36 Financial Highlights
37 Statement of Income and Expenses
Consolidated Balance Sheet
38 Core Values | Mission Statement | Quality Policy
To our Stakeholders
As we close this fruitful year, we are reminded of our core values ---
integrity, excellence, and compassion towards our work,
the concoction that led our small family towards success.

2016 was a year of progress to San Jose del Monte City Water District. Through our com-
petence and commitment to quality, we have worked our way to make this year our best to date,
an accomplishment that we can all be proud of.

We have built this year’s position from the innovative and consistent performances that we
have provided in the previous years. This paved the way for us to maintain our post as one of the larg-
est water districts in the country. Hand in hand, we have provided safe and potable water to more
than 100,000 households through reliable service connections and steadfast work ethic from our
employees.

We have also upheld our promise to continuously advance the quality of service that we pro-
vide our consumers by participating in source development discussions. As we have reported in the
past months, the Bulacan Bulk Water Supply Project has been green-lit and approved after many
years, a landmark development that will be beneficial to Bulacan Water Districts and to San Josenos.
We are also preparing for the International Organization for Standardization (ISO) 9001:2015 certifi-
cation, which will bring in more developments to the quality of our service.

“We have built this

year’s position from
the innovative
and consistent
performances that
we have provided
in the previous
years.”
 Furthermore, 2016 saw the activation of numerous system upgrades and facilities im-
provement projects, setting the ground work for advancements in the coming years. Major
projects include the construction of the new Pumping Station in Partida, which enhanced the
service in consumer-heavy areas including Brgy. Muzon. Expansions of major reservoirs, reha-
bilitation projects for distribution lines, and extension for transmission lines were also com-
pleted, to further the reliability of service.

We have also started with the planning and bidding for our third Water Treatment
Plant, which will process an additional 10,000 cum of water for the National Housing Au-
thority relocatees expected to flood the city in the next five years. The treatment plant will
increase the production volume delivered to households, which will put new San Josenos in
an opportune situation.

These are just some of the achievements of the year which will not be possible if not
for the outstanding service of the employees whose determination is set towards the better-
ment of their fellowmen.

From one small family to a now robust company – there is no secret to our success – it
has always been perseverance, seasoned with good faith and the heart for service. Every-
thing else follows through. We now take this sense of fortitude with us, as we turn the page
and look forward to 2017’s horizon.

Let us hope and work to make the best out of the year ahead.

GM LORY LIMCOLIOC CH. ROMY DE JESUS

2016 SAN JOSE WATER PERFORMANCE REPORT 4

Our Story
Ours is the story of a small seed that grew into a beautiful tree;
a success that is etched in the pillars of hardwork and perseverance.

BRIEF HISTORY WATER SOURCES

San Jose del Monte City Water District (San San Jose Water sources 90% of its wa-
Jose Water) is a government-owned and controlled ter from the Angat River via the Aqueduct no. 6
corporation established in July 22, 1980 by virtue of the Metropolitan Waterworks and Sewerage
of the Presidential Decree No. 198 as amended, System (MWSS).
otherwise known as the Provincial Water Utilities
Act of 1973. As of December 31, 2016, San Jose Wa-
ter has a total raw water allocation of 80,000
From a small and struggling water district of cubic meters of raw water per day from the
only 200 service connections that was burdened MWSS, serving 59 out of 59 or 100% of the
with financial and technical problems, San Jose barangays in the City of San Jose del Monte.
Water rose to become one of the largest water dis-
tricts to date, under the classification of Category However, San Jose Water only utilizes
A. about 65% of the total allocation equivalent to
about 50,000 cubic meters of raw water per
The initial issues of water turbidity and day. The facility to receive and treat the remain-
scarcity, which were carried over from the old mu- ing 30,000 cubic meters, which was granted in
nicipal waterworks system were appeased by the 2014, is underway.
Tawid Uhaw Project in the early 90s, a stop-gap
measure of structures of two communal metered Surface water from the Angat River that
faucets funded by the local government and civic is sourced via the MWSS is supplemented by
organizations. 12 groundwater stations strategically situated
across the city.
As of date, only 7 out of the 107 communal
faucets are operational, projecting the progress of
the district.

Did you know?

San Jose Water recently celebrated its 36th Anniversary of
serving San Josenos. It was marked by the inauguration of one of its
major projects, which is the Septage Treatment Plant. The Septage
Treatment Plant is part of the Comprehensive Septage Management
Project.
 SERVICE CONNECTIONS ACCOMPLISHMENTS

In recent years, San Jose Water has This year 2016, San Jose Water has out-
doubled and even tripled its efforts in serving done itself in accomplishments. Apart from num-
the entire population of the City of San Jose del ber of service connections, best improvements in
Monte. As of December 2016, San Jose Water facilities, and a larger work force that caters to al-
serves 98,144 households, an increase of 4,870 most 600,000-strong San Josenos, the agency has
compared to 2015 figures. A larger part of its been at the forefront of economic development and
subscribers belong to the low-income group, as progress in the City of San Jose del Monte.
the city plays host to several low-cost urban de-
velopment projects of the National Government. The existence of a reliable system that
Commercial establishments and businesses, such serves water 24 hours a day, seven days a week,
partnered with service even beyond the call of duty
as schools, malls, and others, are also subscribers
to San Jose Water. from the agency’s employees, paved the way for
residents, business establishments, and other sec-
However, San Jose Water still has to tap tors to move forth in their day-to-day activities. On
about 40% of the total population to achieve top of that, San Jose Water provided for the follow-
100% household service coverage. This has be- ing achievements:
come one of the agency’s main goals in the past
years.

∞ Increased land value and employment as-

TOTAL HOUSEHOLDS SERVED sociated with development brought about by
2012 - 2016 immediate access to safe and potable water;

∞ Reduced incidence of waterborne and

water-related diseases and improved health
2016
and sanitation conditions in its service areas;

2012
78,660
98,144 ∞ Reduced damage resulting from fire;

∞ Increased the efficiency of businesses re-

quiring access to safe and potable water;

2013 ∞ Decreased damage to the environment by

2014
implementing the Septage Management Pro-
82,586 2015 88,986 gram, easing the waterways and protecting
the water sources; and
93,274 ∞ Heightened the people’s trust to the gov-
ernment in delivering basic service, providing
a strong foundation for the community.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 6

 Corporate Structure
Our community is steered by the dedicated managers, built by the
steadfast professionals, and maintained by skilled workers.

San Jose Water brings safe and potable wa-

ter to our customers through the skills and energy of BOARD OF DIRECTORS
its people, from the policy-makers to the ordinary ROMEO A. DE JESUS
employees. Representing Professional Sector
Chairman
At the top of the corporate structure is the
ENRIQUE A. DELOS SANTOS
Board of Directors who shape the policies of San Representing Education Sector
Jose Water. The Board members of San Jose Water Vice Chairman
come from different sectors of society - the academe,
professional, women, business, and civic sectors. GUILLERMA S. REYES
Representing Women Sector
They are appointed by the local chief executive to Secretary
a renewable six-year term from the list of nominees
submitted by the concerned sector organizations. Im- FELIPE M. POLICARPIO, JR.
plementing the policies crafted by the Board is the Representing Civic Sector
Member
Management Team headed by the General Man-
ager, who is supported by two Assistant General NIDA B. NICOLAS
Managers and four department managers, each Represening Business Sector
heading a staff of competent and dedicated profes- Member
sionals and skilled workers.
MANAGEMENT TEAM
ENGR. LORETO G. LIMCOLIOC
General Manager

ENGR. VICTOR G. CANITA, JR.

Assistant General Manager for Operations

MRS. ROSEMARIE G. GALVEZ

Assistant General Manager for Admin. Services

ENGR. EXEQUIEL P. AGAPITO

Manager, Production Department

ENGR. ILUMINADO B. CARAMOL, JR.

Manager, Engineering Department

ENGR. REMIGIO B. SARMIENTO

Manager, Commercial Department

From left to right - Seated: Dir. Nida Nicolas and Dir. Guillerma Reyes. MRS. VIRGINIA S. DE SILVA
Standing: GM Loreto G. Limcolioc, Vice Chairman Enrique Delos Santos, Manager, Admin. and Finance Department
Dir. Felipe M. Policarpio, Jr. , and Chairman Romy De Jesus.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 7

 Water we secure
On top of our communal goal is to secure and ensure that water delivered
to homes of our consumers are safe, potable, and of high quality. Measures
to improve and maintain the standards as set by the National Government is
always our priority.

WATER PRODUCTION AND SOURCES

Surface water from Angat River goes straight to San Jose Water’s two active water treatment
plants in Brgy. Minuyan for processing before it is distributed to the concessionaires. Water Treatment
Plant No. 1 (WTP1) is a P154-million project completed in 1997 under the Comprehensive Water
System Improvement Project Phase I, jointly funded by the French and the Philippine Governments. It has
a maximum production capacity of 20,000 cubic meters per day (cumd).

Meanwhile, Water Treatment Plant No. 2 (WTP2) was completed in 2006 under the Com-
prehensive Water System Improvement Phase II Project, which was funded by the Japan Bank for
International Cooperation through the Local Water Utilities Administration (LWUA). It has a maximum
production capacity of 30,000 cumd.

At WTP1, surface water passes through five water conventional treatment stages: prechlorina-
tion, flash mixing/coagulation, flocculation/clarification, sand filtration, and post-chlorination.

At WTP2, water passes similar stages except that the plant uses counter-current dissolved air
flotation technology (CoCoDAFF). With CoCoDAFF, flocs do not settle at the bottom of the chamber
after coagulation. Instead, they rise to the surface.

RESERVOIRS AND TANKS

Water processed at the treatment plants are stored in San Jose Water’s 14 concrete reservoirs
and 75 steel tanks located in strategic elevated areas. Water is then fed to the pipelines and distrib-
uted to concessionaires through gravity.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 8

SOURCE DEVELOPMENT - COMPREHENSIVE WATER SUPPLY SYSTEM PROJECT - PHASE III

Apart from the surface water currently being secured by the agency, San Jose Water is actively pursu-
ing progress for the completion of its Comprehensive Water System Improvement Project Phase III,which will
give birth to the Water Treatment Plant no. 3 (WTP3). The WTP3 is one of San Jose Water’s main projects
reserved to provide safe and potable water to more relocation areas, which will be completed by the Na-
tional Government in the next five years.

The WTP3 is set to process 10,000 out of the 30,000 cubic meters of raw water per day as ap-
proved and allocated by the Metropolitan Waterworks and Sewerage System (MWSS) and the Local Water
Utilities Administration in 2014.

As of August 2016, San Jose Water began the design and the preliminary construction of the WTP3,
which will be located in Brgy. Tungkong Mangga, City of San Jose del Monte, Bulacan.

SOURCE DEVELOPMENT - BULACAN BULK WATER SUPPLY SYSTEM

The City of San Jose del Monte has experienced changes in the last decade, primarily in its popula-
tion. According to the Official Website of the City of San Jose del Monte, if the population constantly grows
by at least 3% in the next 30 years, the city will cater to roughly 1.9 million people.

Because of this, San Jose Water carries the task of continuously seeking development in relation to its
water sources. Apart from ensuring that the water delivered to homes are safe and potable, San Jose Water
aims to provide water flowing from the tap of every San Joseno 24 hours a day, seven days a week. This
year, movements to San Jose Water’s source development efforts have been huge, due to the signing and
the groundbreaking of the Bulacan Bulk Water Supply System Project (BBWSSP).

The BBWSS Project is a long-term system which will provide treated water to at least 3.4 million Bu-
lakenyos, including the City of San Jose del Monte. This will then aid San Jose Water in the delivery of water
supply to more San Josenos in the near future, as the trends in population predict. The BBWSSP is expected
to be completed in 2019.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 9

 WATER QUALITY logical testing. Water sample is also collected at
source twice a year for physical and chemical
San Jose Water guarantees that the wa- analysis.
ter it serves conforms to the standards prescribed
by the Philippine National Standards for Drinking For the year 2016, San Jose Water sent
Water. 946 samples to DOH-accredited laboratories for
bacteriological testing, and 33 samples for physi-
Surface water from Angat Dam is pro- cal and chemical testing. Thus far, San Jose Wa-
cessed at San Jose Water’s two water treatment ter has not failed to meet the Philippine National
plants before it is distributed to concessionaires. Standards for Drinking Water set by the DOH.
Both facilities are fitted with modern technology
and equipment, ensuring the safety of water that San Jose Water also partnered with Ko-
is delivered to homes. rean Water Resources Corporation, the leading
water provider in South Korea, to further improve
In areas where groundwater is used, deep- the water quality served by San Jose Water to its
wells with depth ranging from 600-700 feet are concessionaires.
drilled and water produced from underground is
disinfected using modern chlorination equipment
that runs simultaneously with the pump. Did you know?

San Jose Water also conducts hourly col-

Aside from third-party water quality tests, San Jose Wa-
lection of water samples from randomly selected ter also houses its own laboratory in the Water Treatment Plant
concessionaires for turbidity and chlorine residual site to monitor and test the water being delivered to concession-
testing. Its treatment plants also have an online aires daily. This is an additional measure undertaken by San Jose
Water to ensure that the water being brought to homes are safe
chlorine residual monitoring system.
and potable.

Once a month, water samples are submit-

ted to DOH-accredited laboratories for bacterio-

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 10

 Water Safety Plan
A strategic plan created to monitor and ensure the safety of consumers and
of water sources through vigilance, the Water Safety Plan is one of San Jose
Water’s keystones in the delivery of services.

San Jose Water’s vision has always ∞ Prevent contamination of water by identifying
been set in providing safe and potable water potential risks and addressing these risks quickly
flowing twenty-four hours a day from the tap of and effectively with appropriate control meas-
every home in the City of San Jose del Monte. ures;
Because of this, the agency fervently works to
sustain and improve the quality of service that ∞ Provide policies and procedures to maintain
they provide. quantity and quality of service even during ad-
verse conditions;
Inclusive in the thrust to further improve-
ments and sustainability of water services, San ∞ Facilitate decision-making on critical issues
Jose Water developed its Water Safety Plan in in a potentially stressful environment and define
compliance with Administrative Order 2014- responsibilities and roles during emergency situ-
0027 of the Department of Health which re- ations; and
quires all drinking water service providers to
develop and implement a Water Safety Plan, ∞ Provide procedures for using the lessons
and Local Water Utilities Administration (LWUA) gained following every emergency or unfore-
Memorandum Circular 010.14. seen event to guarantee that every hazard and
issues are covered and will not recur in the fu-
The Water Safety Plan is focused on ture.
monitoring the safety of water right from the
source up to San Jose Water’s concessionaires. The Water Safety Plan is the brainchild of
It is comprised of policies in protecting water the hardworking Water Safety Plan Team, who
sources, water treatment plants, pumps, and went through rigorous and intense training and
reservoirs, which will in turn ensure the highest workshops. The team, which was assembled
quality of water that is delivered to consumers. early in 2015, identified hazards, threats and
Specifically, the Water Safety Plan aims to: risks to water safety, and further assessed strate-
gies in improving the position of the agency in
∞ Ensure the safe quality of supplied water from cases of crisis or emergencies for the continuity
its catchment to the tap of every home in the City of services.
of San Jose Del Monte;

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 11

 Access to safe and potable water
100% of San Jose Water’s efforts in the delivery of safe and potable water are
directed to the people of the City of San Jose del Monte, the reason behind
the vision and the mission of the agency.

SERVICE AREA

The City of San Jose Del Monte, 40 kms north of Manila and characterized by a topography of
rolling plains, is largely a resettlement area of the government since the early 70’s. Each year, families
from depressed areas in nearby Metro Manila come in droves to settle in government low-cost housing
subdivisions. The Sapang Palay Resettlement Project alone has 36 barangays, more than half of the
total number of barangays in the city.

For the year 2016, San Jose Water laid 3,074.30 LM of pipelines under various distribution
line extension projects, bringing the total length of pipelines laid to 594,752 LM. San Jose Water’s
pipelines traverses all barangays of the city.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 12

 QUARTERLY DATA OF NEW SERVICE CONNECTIONS 2016 CONNECTIONS

As of December 31, 2016,

PERIOD TARGET ACTUAL San Jose Water has a total service
connection of 98,144. With the
1st QUARTER (January - March) 1002 1251 city’s abnormal population growth
rate due to the mushrooming of re-
settlement projects, this number rep-
2nd QUARTER (April - June) 1002 3132 resents only 60% of the city’s popu-
lation.

3rd QUARTER (July - September) 1002 1829 Of the total number of con-
nections, 7,372 were installed in
2016. More than 90% of the total
4th QUARTER (October - December) 1002 1160 number of San Jose Water’s con-
nections are residential, with great-
er numbers situated in government
housing projects namely Sapang
Palay Resettlement Project (SPRP),
Pabahay 2000, Towerville Resettlement Project, Liberty Farms Upgrading Project comprised of Bgys.
Gumaoc East, Gumaoc West, and Gumaoc Central, and the recent San Jose del Monte Heights.
Meanwhile, Brgy. Muzon, one of San Jose Water’s larger service areas, covers 23,335 or about
23.77% of San Jose Water’s total service connections.

In 2016, numerous activations and water system turnovers were also signed. Notable are the
activations of the water system of San Jose Del Monte Heights, which yielded 2,612 households, and
Towerville Phase 6, which yielded 4,890 new connections. Huge business establishments, including
the newly opened SM San Jose del Monte and the soon-to-rise Altaraza Town Center, among others,
have also entrusted their water service provisions to San Jose Water.

HOURS OF SERVICE

San Jose Water takes pride in providing round the clock water service to 95.4 % of its service
area. The remaining 4.6% are connections situated in the highest point of the distribution system and
experiences water interruption at an average of two hours a day due to low water pressure, especially
during peak hours.

DISCONNECTIONS

San Jose Water disconnected an average of 2,102 service connections per month for 2016.
97% of the disconnections were due to non-payment of water bill on due date while the remaining 3%
were voluntary requests for temporary disconnection.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 13

 Non-Revenue Water Reduction
In a fight to protect and preserve water sources and water services, San Jose
Water has established its Non-Revenue Water (NRW) Reduction team five years
ago. The team is specifically tasked to effectively minimize and sustainably curb
NRW.

Reducing Non-Revenue Water (NRW) District metering areas (DMAs) were also
is a major thrust of San Jose Water, with the created to facilitate identification of leak-prone
Production Department and the Engineering De- places in the city. As of September 2016, San
partment taking the lead roles to meet the de- Jose Water allotted P1.7 million to continuously
sired result. establish and install DMAs to supplement physi-
cal efforts of the NRW section. Further, San Jose
An NRW group was established five Water also purchased modern leak-detection
years ago to specifically address the Non-Rev- equipment to easily locate underground leak-
enue Water issues of San Jose Water. From the age.
simple one-step process of conducting rounds of
leak detection on all coverage areas, the team As a result of vigorous campaign to re-
has developed a four-step process comprised of duce NRW, San Jose Water registered 29.83%
Installation of Flow Meter, Installation of Isolation non-revenue water as of November 2016. The
Valves, Night Flow Rate Measurement, and Step industry average for NRW is 30%.
Testing, to further improve efforts to curb Non-
Revenue Water issues. LEAK DETECTION AND REPAIR

Complementing the technical aspect of

the NRW Reduction Program is customers’ in-
Did you know? volvement. San Jose Water continued its vigorous
campaign for leak reporting and encouraged
concessionaires to report sightings of water leak
San Jose Water is planning to launch a mas- from the distribution lines by giving token items
sive installation project in 2017 to establish up to 200
such as umbrella, t-shirt, and mugs to leak report-
District Metering Areas (DMAs) across the city. The
installations will be used to ease leak detection, ers.
maximize man-power, and effectively gather data
as required to further improve strategies in resolving Approximately 14,492 leak reports from
Non-Revenue Water issues. This will not only lessen if concessionaires either through text message,
not curb Non-Revenue Water, but will also create
a system and a model for San Jose Water’s future email, or personal information to San Jose Water
NRW programs. crew, were received by San Jose Water for the
year 2016. 93% of the reported leaks required
minor repairs, while only 7% required major re-
pair. For leak repairs beyond the working hours,
San Jose Water has a Quick Response Team
(QRT) that may be called upon during the night
or during weekends and holidays.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 14

 The QRT is comprised of selected personnel from the Engineering, Production, and Administra-
tive and Finance Departments who are available 24/7 in case of emergency.

WATER PILFERAGE

Water pilferage, one of the culprits in non-revenue water, was likewise curbed. San Jose Water
strictly implemented its policy regarding water theft in accordance with the pertinent provisions of the
Provincial Water Utilities Act of 1973 (PD 198) and RA 8041 or the Water Crisis Act of 1995. With
the help of other concessionaires who reported incidences of water theft, 539 concessionaires were
apprehended for illegal water use for the year 2016.

The highest penalty meted by San Jose Water was P19,319.25 for meter tampering. Water theft
is likewise detected by San Jose Water through constant monitoring of water consumption patterns to
detect abnormal changes in water use, and through the conduct of regular saturation drives.

METER MAINTENANCE

To ensure that water production and distibution is accurately monitored and NRW is accurately
reflected, water meters are pulled out and calibrated under San Jose Water’s Meter Maintenance Pro-
gram. A modest meter maintenance fee is collected every month from the concessionaires on top of the
water bill. Meters found to have been tampered by concessionaires are also brought to the calibrating
centers to ensure that the meter registers the correct water consumption. In 2016, San Jose Water was
able to calibrate 8,882 water meters under the Meter Maintenance Program.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 15

 System Improvement Projects
To sustain the quality of water delivered to homes, San Jose Water ensures that
their water supply system is in tip-top shape. Each year, rehabilitation, expansion,
and improvement projects are carried out by the agency.

Expansion of Kelsey Hills Reservoir from 1000 cu.m. to 2000 cu.m.

Location: Kelsey Hills, Brgy. Muzon
Total Cost: P10,252,000.00
Beneficiaries: Concessionaires at Brgy. Muzon and adjacent barangays

The Kelsey Hills Reservoir located in Brgy. Mu-

zon is one of San Jose Water’s 11 reservoirs. It was re-
cently expanded to hold double its original capacity
of 1000 cubic meters of water to 2000 cubic meters
of water. This is to ensure adequacy of water supply
in its service areas especially during peak demand cy-
cles. The expansion was started in September 2015,
and was completed early in 2016.

Reservoirs are created by water service pro-

viders to secure the adequacy of water supply in a
certain area. There are three types of reservoirs, the
first one is the Chemical Contact Tank, second is the
Ground Water Tank, and third is the Elevated Water
Tank. The Kelsey Hills Reservoir is an example of a
Ground Water Tank.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 16

Angat Bulk Water Supply Pump Upgrade
Location: Angat Pumping Station
Total Cost: P9,449,367.00
Beneficiaries: Concessionaires outside Sapang Palay Resettlement Project

The Angat Bulk Water Supply Project (ABWSP) was started in 2010 when San Jose Water launched feasibility studies to
check the possibility of tapping in the Angat River for additional water supply. The study yielded positive results, confirming the avail-
ability of the water requirement and the viability of the project. In 2012, San Jose Water started earthmoving works and laying of
pipelines for the project, after the requisite bidding for government projects. By the year 2013, the Angat Bulk Water Supply Project
was completed. The project consists of approximately 16.8 kilometers of pipelines with a diameter of 400mm, four pumping stations
(which formed a network), and two pressure reducing tanks. Upgrades were applied and completed in 2016 to update the system
and to ensure the quality of water being delivered to homes. The project now provides 12,000 cumd of safe and potable water which
augments supply comming from the two water treatment plants in Brgy. Minuyan.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 17

Expansion of Metrogate Reservoir from 800 cu.m. to 1600 cu.m
Location: Sapang Palay Resettlement Area / Metrogate
Total Cost: P7,640,627.80
Beneficiaries: Concessionaires at Sapang Palay Resettlement Project

Similar to the Kelsey Hills Reservoir, the Metrogate Reservoir is one of San Jose Water’s existing facili-
ties specifically built to secure the adequacy of water particularly in the Metrogate Subdivision - Sapang Palay
Resettlement Area. From its previous 800 cu.m. capacity, the Metrogate Reservoir was expanded to 1600
cu.m. The Metrogate Reservoir Expansion started on February 2016, and was completed midyear to ensure
continuity of water supply in the area.

Partida Pumping Station

Location: Partida, Norzagaray
Total Cost: P3,240,000.00
Beneficiaries: Concessionaires at Brgys. Muzon, San Rafael, Fatima
and adjacent barangays

The Partida Pumping Station belongs to a net-

work of four other pumping stations under the Angat
Bulk Water Supply System Project (ABWSP), specifical-
ly built to address water interruptions in brgy. Muzon
and a few barangays in Sapang Palay. In addition to
the pump, it has a pre-fabricated ground water steel
tank, with a capacity of least 300 cu.m. of water com-
ing from the ABWSSP. The project was activated last
July 2016 in time with San Jose Water’s 36th Anniver-
sary.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 18

 Projects Profile 2016
DESCRIPTION AND LOCATION PROJECT COST (in pesos) STATUS
Distribution Line Extension for Colegio San 1,896,442.56 Completed
Agustin (POW #14-069)
Construction of Pumphouse at Colegio de 195,895.68 Completed
San Agustin (POW #14-069A)
Mechanical Flowmeter Installation 118,184.50 On-Going
Improvement of Pump House 19,195.00 Completed
Establishment of District Metering Area 1,755,747.93 On-going
(DMAs)
Phase III Improvement Project 488,764.88 On-going
WTP1 and Fresh-Air Pumping Capacity 2,600,000.00 On-going
Improvement (Staggered Implementation)
Provision for Meralco Line Supply 5,600,000.00 On-going
Ground Improvement 34,312.50 On-going
Repair of Pump Stations 13,470.00 Completed
Repair of Pump Stations and CR 42,115.00 Completed
Repair of Pump Stations 56,115.00 Completed
Distribution Line Extension @ Avancena 284,669.27 Completed
Subdivision
Proposed Relocation of 150mm Transmis- 46,187.41 Completed
sion Line
Proposed Disinfection and Activation of 43,712.30 On-going
WSS
Interconnection of 150mm Transmission 180,000.00 On-going
Line of Benjamin Village to 150mm Distri-
bution Line of Towervill
Replacement Parts/Upgrading of Motor 613,700.00 On-going
Control Stations
Replacement Parts/Upgrading of Motor 494,500.00 On-going
Control Stations
Replacement Parts/Upgrading of Motor 421,500.00 On-going
Control Stations
Replacement Parts/Upgrading of Motor 392,100.00 On-going
Control Stations
Replacement Parts/Upgrading of Motor 234,400.00 completed
Control Stations

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 19

 DESCRIPTION AND LOCATION PROJECT COST (in pesos) STATUS
Repair of Float Valve 45,197.50 On-going
Relocation of 100mm PE Pipe 94,873.96 Completed
Installation of Booster 2 Res. Float Valve 575,000.00 On-going
DLE 4,474,108.62 On-going
Construction of Operators Station & Con- 83,898 On-going
creting of Entrance Gate
Construction of Operators Station & Con- 69,013.00 On-going
creting of Entrance Gate
Proposed Pumphouse and Service Entrance 1,014,800.12 Completed
Meralco Line 2,500,000.00 Completed
Motor Controls 1,382,000.00 Completed
Replacement of Butterfly Valve and Installa- 188,711.37 Completed
tion of New 600mm Flow Meter
Rehabilitation of 75mm Distribution Line 337,706.96 On-going
Construction of Chamber 30,000.00 On-going
Construction of Chamber at Metrogate 50,000.00 On-going
Reservoir
Improvement of Structure at Kelsey Hills 62,370.00 On-going
Reservoir
Repair of Pump Station #27 43,770.00 On-going
Control Panels Enclosure and Air Condi- 108,897.96 Completed
tioning
Radio/Communication Room at Main Of- 351,956.84 Completed
fice
Guard Post near Pumping Station 55,888.56 Completed
Perimeter Fence w/ Slope Protection 595,000.00 On-going
Renovation and Improvement of Ext. Office 755,973.11 On-going
Mess Room, Food Counter, Washing 615,521.20 On-going
Area, and Restroom at Main Office
Stl. Transmission Line Project 3,785,569.16 On-going
Chain Hoist & rolley 315,000.00 On-going
Construction of Chamber 50,000.00 On-going
75” Parallel Distribution Line 496,321.42 On-going
interconnection of 100mm Distribution Line 101,861.92 On-going
between Toyota Village
Interconnection of Distribution Line and 77,255.00 On-going
Transmission Line @ Sunlight and Kaman-
dalan Area
Interconnection of Mainline 82,940.00 On-going

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 20

Environment we protect
Part of San Jose Water’s thrust is the protection of the environment as it is the main
source of the water that is being utilized for the City of San Jose del Monte. In re-
cent years, San Jose Water has implemented environment-friendly programs, such
as the Comprehensive Septage Management Project.

SEPTAGE TREATMENT PLANT

In 2015, San Jose Water inaugurated its Septage Treatment Plant (SpTP) under its Comprehen-
sive Septage Management Project for the City of San Jose Del Monte. The inauguration was held on
July 22, coinciding with San Jose Water’s 35th founding anniversary. Administrator Andres Ibarra of
the Local Water Utilities Administration, local officials led by then City Mayor Reynaldo San Pedro,
and Director Lormelyn Claudio of EMB-DENR Region 3 graced the affair. Also in attendance were
representatives from the city’s 59 barangays.

The project costs P70.55 Million, which includes the construction of a fully-mechanized Septage
treatment plant (SpTP) with a 60 cu.m. daily capacity and the purchase of two vacuum trucks.

The implementation of the septage management project is in compliance with prevailing envi-
ronmental laws and issuances, foremost of which are the Clean Water Act of 2004, the continuing
mandamus issued by the Supreme Court for the rehabilitation of Manila Bay, and City Ordinance No.
2012-48-11 which was passed by the city council in 2012.
 The city ordinance requires all septic tanks in the city
to be desludged every five years. It also authorizes San Jose
Water to collect and treat septage and dispose effluents and
to collect septage fee for the service. San Jose Water’s vacu-
um trucks started septage collection from residential and com-
mercial structures last April 1, 2015.

SEPTAGE COLLECTION AND DESLUDGING SERVICES

San Jose Water began the first cycle of its Septage

Management Program in April 2015. Septage collection from
Zone 1, covering the areas of Dulong Bayan, F. Homes - Mu-
lawin, F. Homes - Narra, F. Homes - Yakal, and F. Homes
- Guijo, were carried out and completed in 2016. From Janu-
ary 1, 2016 up to December 31, 2016, San Jose Water has
inspected 9,350 households, some 60% of which availed of
desludging services. 3,691 households were not desludged
either due to refusal of the home owner, or that the septic tank
cannot be located.

From here, a total of 8,542.30 cu.m. of septage were collected and treated. San Jose Water
also responded to 456 emergency desludging services to concessionaires whose septic tanks are
deemed full upon inspection outside their respective zone schedules. The sludge collected from homes
are then processed to be used as fillers for agricultural activities and other related efforts. Currently, San
Jose Water is carrying out septage collection activities in Zone 2, which covers the areas of Ciudad Real,
Graceville, Gumaoc, Maharlika, San Manuel, and Tungkong Mangga.

INFORMATION CAMPAIGN

A dedicated Information, Education, and Communication (IEC) team composed of employees

from the Septage Treatment Plant Division, Corporate Affairs Division, and Commercial Department was
also formed to supplement information to concessionaires regarding San Jose Water’s septage collection
activities.

The team covered 33 barangays, holding a total of 39 orientations to provide information to

concessionaires. Questions from Barangay Councils, as well as from locals, were entertained and an-
swered in the duration of the orientations.

To complement the information campaign, San Jose Water produced its first Septage Orienta-
tion Video in mid-2016. The video, which is being shown during New Service Connection Orientations,
contain information regarding the Comprehensive Septage Management Program.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 22

ENVIRONMENTAL COMPLIANCE

San Jose Water regularly submitted quarterly reports to the Department of Environment and Natural
Resources Regional Office. The reports indicate compliance with the issued Discharge Permit and Permit to
Operate Air Pollution Source and Control Installation. San Jose Water also conducted laboratory tests on ef-
fluents from the SpTP, all of which conformed to the standard BOD levels, as well as oil, grease, and coliform.
In compliance with the conditions set for the grant of the Environmental Compliance Certificate, San Jose
Water planted 147 seedlings of various species of trees including mahogany, narra, and other fruit trees in
its Treatment Plant Compound.

Apart from the Environmental Clearance Certificate, San Jose Water also completed all other en-
vironmental requirement standards to operate the Septage Treatment Plant Facility. Various government
agencies, including the Department of Environment and Natural Resources (DENR), Department of Health
(DOH), and City Environment and Natural Resources office (CENRO) - San Jose del Monte, issued their re-
spective certificates and accreditations to San Jose Water.

Included in the accomplishments are the approval of its application for an Environmental Sanita-
tion Clearance (ESC), accreditation of a Pollution Control Officer, Air Pollution Source and Control Installa-
tion, Hazardous Waste Generator Registration, Sanitation Permit, and Permit to Operate.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 23

 Progress we ensure
Success is not an ‘all is well, [it] ends well’ affair. It is a work-in-progress of main-
taing and further improving strengths of the past, and utilizing opportunities in the
future. Progress then, is work, an avenue that San Jose Water is passionate about.

ISO CERTIFICATION EFFORTS

The ISO, or the International Organization for Standardization, is a non-government organiza-

tion with 162 member countries across the globe, including the Philippines. Its main purpose is to set the
standards to further the quality of services, process, and products delivered by different organizations,
maintaining management systems that are tailor-fit to a particular environment.

The ISO has more than 21,000 international standards in its ISO Standards Catalogue, which
are being used in different industries. In 2007, then President Gloria Macapagal Arroyo directed gov-
ernment offices, including the departments and agencies of the Executive branch, all Government-
owned and/or Controlled Corporations (GOCCs) and Government Financial Institutions (GFIs) through
Executive Order no. 605 s. 2007, to adopt the ISO 9001 Quality Management System, to further and
standardize the delivery of services, particularly Frontline Services. The said executive order was pre-
ceded by Administrative Order no. 161, which states the “Institutionalization of Quality Management
Systems in the Government”.

As of December 2016, San Jose Water has progressed in its efforts to be certified under the
ISO 9001:2015 Quality Management System, which is the latest version of the ISO 9001 Quality Man-
agement System. Last August 10, 2016, several employees underwent the ISO 9001:2015 Awareness
Seminar, which was then followed by the Risk Management Training on August 18.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 24

 The Risk Management Training was at- The same survey reports that San Jose Wa-
tended by members of the ISO Core Team, ter has a 95.86% rating for client services. This
which was formed to advance San Jose Water’s may well mean that San Jose Water never falters to
certification efforts. address the needs of their concessionaires, provid-
ing quality services to all San Josenos.
The Core Team also attended the Risk
Assessment and Management Workshop on Similarly, San Jose Water got a 95% over-
September 15 and 16, 2016, where they formu- all satisfaction rating under the Public Assessment
lated the agency’s SWOT Analysis. The SWOT of Water Service Survey (PAWS) independently
Analysis, or the Strengths, Weakness, Opportu- held by the agency in April and May. A total of
nities, and Threats Analysis, is a commonly used 600 concessionaires responded to the survey.
management tool to identify and address risks
and opportunities, and turn risks into useful tools. According to the PAWS, 70% of the re-
spondents agree that San Jose Water frontliners
San Jose Water is also preparing at least willingly addresses questions regarding service is-
50 Quality Management System (QMS) Proce- sues and clearly informs concessionaires of policies
dures and work instructions aligned with ISO regarding water services. 98% of the respondents
9001:2015. Revision of procedures and forms, meanwhile said that they will recommend San Jose
which will be used to document processes, are Water to prospect concessionaires, primarily due
on-going. to San Jose Water’s committment to water quality
and services.
The agency is working for the ISO
9001:2015 certification to ensure that the qual- San Jose Water also regularly publishes its
ity of service that they deliver to their concession- Citizen’s Charter as directed by the Civil Service
aires are at par with international standards. Commission (CSC). The Charter, which contains
the services given by San Jose Water and the ap-
COMPLIANCE WITH CIVIL SERVICE COM- proximated length of time it is to be delivered, is
MISSION GUIDELINES distributed to new service concessionaires.

2016 also saw San Jose Water’s continu- Highlights of the Charter are likewise
ing compliance with the Civil Service Com- posted in conspicuous areas in the offices of San
mission’s (CSC) regulations. The CSC rated the Jose Water. The certificate of compliance to the re-
agency’s performance as “Outstanding” with a quirements of the CSC is uploaded to the website
notable score of 90.81%, during the Client Sat- and linked to San Jose Water’s transparency seal.
isfaction and Anti-Red Tape Act (ARTA) Survey
held between April to June. In addition to the Citizen’s Charter, San
Jose Water also continued to comply with CSC
The survey is carried out by the CSC to standards regarding the conduct of flag-raising
measure a government agency’s performance ceremony every Monday within its premises.
and compliance with various provisions under
the ARTA, which covers the Citizen’s Charter,
the Anti-Fixer Campaign, the No “Noon Break”
Policy, and the removal of hidden costs in gov-
ernment transactions.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 25

 The flag-raising ceremony includes the Under this ranking system, San Jose Wa-
singing of the CSC Hymn and the Panunumpa ter placed in the Best Bureaus. Employees were
ng Lingkod Bayan to constantly remind the em- ranked based on their performance and corre-
ployees of their duties as civil servants. sponding bonuses were released to the employ-
ees based on their respective performance rank.
COMPLIANCE WITH RESULTS-BASED
PERFORMANCE SYSTEM TRANSPARENCY SEAL

San Jose Water dutifully complied with the San Jose Water’s compliance with RBPMS
parameters set by the Administrative Order no. is closely linked to its compliance with Section
25 - Inter-agency Task Force for the Results-Based 93 of the General Appropriations Act of FY2012
Performance Management System (RBPMS). and National Budget Circular 542, issued by the
Department of Budget and Management requir-
The RBPMS is a single performance man- ing government offices to maintain and update a
agement system for the whole of the Executive transparency seal on its website.
Branch, in place of the multiple and disparate
performance management systems that are cur- Since 2012, San Jose Water has been
rently being implemented. This seeks to rational- maintaining its website. In 2014, San Jose Water
ize, harmonize, streamline, simplify, integrate, incorporated the Transparency Seal to the web-
and unify the performance management systems site as required by the DBM. The transparency
and activities of oversight government agencies. seal of San Jose Water contains the following in-
formation as required:
The RBPMS consists of a set of com-
prehensive performance indicators that will cut (i) the agency’s mandates and functions, names
across societal and sectoral performance, down of its officials with their position and designation,
to organizational and individual performance and contact information;
with reference to the Five KRAs under EO 43,
the Results Matrix, and the Organizational Perfor- (ii) annual reports
mance Indicators Framework.
(iii) approved budgets and corresponding targets
Within each Department/Agency, at-
tached bureaus and agencies was force-ranked (iv) major programs and projects categorized in
according to four categories: accordance with the five key results areas under
E.O. No. 43, s. 2011;
• Best Bureaus (top 10 percent of ranked
bureaus); (v) program/projects beneficiaries as identified
in the applicable special provisions;
• Better Bureaus (next 25 percent),
(vi) status of implementation and program/pro-
• Good Bureaus (remaining 50 to 65 percent),and ject evaluation and/or assessment reports; and

• Poor Bureaus (bureaus that failed to accom- (vii) annual procurement plan, contracts award-
plish 90 percent of their targets). ed and the name of contractors/suppliers/ con-
sultants.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 26

 The Transparency Seal also links certification from PhilGEPS on San Jose Water’s compliance
with the required posting of procurement requirements to PhilGEPS website.

Also linked to the seal is the certification from the Office of the Ombudsman on San Jose Wa-
ter’s Compliance with the submission of the Annual Statement of Assets, Liabilities and Net Worth of all
its employees and officers. The agency’s Water Safety Plan and Treatment Plant Operations Manual
are also linked to the seal.

WEBSITE UPDATE

Meanwhile, San Jose Water has successfully migrated to its new website in 2016, using the
.gov.ph platform in compliance with Adminsitrative Order no. 39 issued on July 2013. The Adminsitra-
tive Order mandates government agencies to migrate to the government web hosting service of the
Department of Science and Technology - Information and Communications Technology Office (DOST-
ICT).

All the content from the existing website were transferred to the new one, under the address of
http://www.sanjosewater.gov.ph.

San Jose Water has also adopted the Unified Web Content Policy for the website, which uses
the template prepared by the DOST-ICT Office. The template allows for transparent and uniform content
and navigation for government websites.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 27

 Corporate Citizenship and
Public Relations
San Jose Water realizes its role in society not only as a water service provider but
also as heralds of citizenship. Through projects, programs and campaigns, San
Jose Water promotes the value of community in the protection of natural resources.

PUBLICATIONS Corporate Video

San Jose Water continues to publish its San Jose Water also updated its 17-minute
two in-house publications - Tubig San Joseño, a corporate video for service applicants and visitors.
magazine-type publication primarily for employ- The video narrates the history of the San Jose Wa-
ees and select government offices, and Tubig San ter, its mission, water sources, treatment processes,
Joseño: Isyu Para sa Konsesyonaryo, a newslet- and policies and procedures concerning service
ter published for distribution to concessionaires to connections. Several water districts who have seen
provide up-to-date information to all its stakehold- the video requested a copy so that they can repli-
ers. cate the same in their own water district.

Tubig San Joseño: Isyu Para sa Konsesyo- Corporate Brochure

naryo, was awarded Second Place in the Best
Publications Award by the Philippine Association As a supplement to the corporate video,
of Water Districts, Inc. (PAWD) during the 2015 the corporate brochure was likewise updated.
PAWD Annual Convention. 5,000 copies of the brochure was printed for the
year and distributed to new service applicants and
San Jose Water publishes 500 copies of other visitors.
the magazine and 10,000 copies of the newslet-
ter quarterly. Plant Visits

News Releases The water treatment plant of San Jose Wa-

ter is open to students, government agencies and
News on the activities and projects of San other legitimate organizations wanting to observe
Jose Water were released to national broadsheets how raw water is transformed into safe and pota-
as well as sector publications. Bulletin boards for ble water and distributed to thousands of house-
concessionaires and employees in all offices of holds. The septage treatment plant was likewise
San Jose Water were also regularly updated. included in the itinerary during the educational
tours starting April, 2015.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 28

 During the plant visits, staff from the Cor- dents the chance to work for two months with
porate Affairs Division, and the Engineering and San Jose Water. 18 of these students are children
Production Departments take turns in briefing the of concessionaires who passed the qualification
visitors about the history, mandate, and treat- standards set by San Jose Water. 5 are children
ment processes of San Jose Water. of employees who qualified in the program.

For the year 2016, a total of 154 visitors Since its inception in 2006, a total of
came to learn about the treatment process. Of 208 students benefited from the Summer Job pro-
the 154, 75% are students from Metro Manila gram.
and local schools. The rest are officials and em-
ployees of water districts who visited San Jose BLOOD DRIVE
Water to learn not only about the treatment pro-
cess but also to learn from San Jose Water’s best About 150 donors from San Jose Wa-
practices. ter also participated in the Annual Blood Drive
during the 36th Anniversary Celebration of the
TAWID-UHAW PROJECT agency. Dubbed as “Dugong Alay, Dugtong Bu-
hay”, the drive yielded 143 bags of blood from
Tawid Uhaw Projects are communal me- the donors, for the benefit of the patients from the
tered facilities that were installed by San Jose National Kidney and Transplant Institute (NKTI).
Water in the early 1990’s as a temporary re- San Jose Water has been partnering with the
sponse to the need for drinking water by com- NKTI since 2004 to help patients who are in
munities that were either too far from the distribu- need of blood during crucial situations and op-
tion lines of San Jose Water or have a problem erations. The Blood Drive was also in partner-
on right of way. ship with the Rotary Club of San Jose del Monte
- District 3770.
Upon the completion of the Comprehen-
sive Water Supply System Improvement Project NEWBORN SCREENING
Phase I in 1996 and Phase II in 2007, the TUPs
took a back seat as San Jose Water focused on Similarly, San Jose Water also held its
providing individual water service connections. annual Newborn Screening at the Ospital ng
Lungsod ng San Jose del Monte last July during
San Jose Water was able to construct the anniversary celebrations of the agency. 100
more than 107 TUP structures since the program babies received free Newborn Screening and
started in the early ‘90s. Only seven remains check-ups. The Newborn Screening is a test that
active as San Jose Water was already able to aims to identify concerns regarding health of
provide individual water connection to the other newborn children.
beneficiaries.

SUMMER JOB PROGRAM

On its eighth year of implementation, the

Summer Job Program (SJP) gave 23 college stu-

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 29

 ORATORICAL AND ON-THE-SPOT POSTER MAKING CONTESTS

San Jose Water held its 20th Oratorical Contest on December 1 and 2, 2016. This year, San
Jose Water brought the contest nearer to students by staging the Elimination and Final Rounds in dif-
ferent campuses in the city. The first round of eliminations was held at Sapang Palay National High
School, while the second round of eliminations was held at Calvary Christian Academy. The contest
had the theme “Tubig at Kalikasan ating Pangalagaan: Kabataan at San Jose Water, Magkatuwang”.

On the other hand, the On-the-Spot Poster Making Contest with the same theme, was held
last December 7, 2016, coinciding with the finals round of the 2016 Oratorical Contest. The events
were simultaneously held at Sto. Rosario Sapang Palay College. The contest is primarily aimed to
highlight San Jose Water’s continuing thrust to protect water resources by involving and working
with young San Josenos.

The Oratorical and On-the-Spot PosterMaking Contests are organized and held by San Jose
Water every year to give focus on the youth’s role in protecting our natural resources, primarily water.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 30

 Organizational Structure
In the last quarter of 2015, the San Jose Water Board of Directors, upon
the recommendation of the management, approved the revision of San
Jose Water’s organizational structure. The revised OS was submitted to the

DISTRIBUTION DEPARTMENT
Department of Budget and Management in 2016. The Board-approved

PRODUCTION AND
new OS is as follows:

OPERATION SERVICES
CORPORATE AFFAIRS

GROUP
DIVISION
OFFICE OF THE GENERAL MANAGER

ENGINEERING
DEPARTMENT
BOARD OF DIRECTORS

COMMERCIAL
DEPARTMENT
ADMINISTRATIVE SERVICES
SUPPORT SERVICES
MANAGEMENT

GROUP

ADMIN & FINANCE

DEPARTMENT

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT

 Committees
San Jose Water empowers its employees by utilizing committees to improve inter-
actions within the agency and foster smooth transaction between its departments.
Committees as formed are under the regulations of the Civil Service Commission.

BIDDING AND AWARDS PERSONNEL SELECTION

For procurement of goods and sevices A Personnel Selection Board composed of

that exceed the P500,000.00 limit, the pro- six members, with representatives from the manage-
curement process goes through the Bidding and ment and the rank and file, help the management
Awards Committee (BAC) whose five regular in selecting the person best qualified for a vacant
members are appointed by the General Man- position. The members of the PSB are elected every
ager. two years.

In compliance with RA 9184 or the The PSB convened 28 times in 2016 to

Government Procurement Reform Act, invitations conduct panel interviews and draw the shortlist for
to bid are published in general circulation pa- vacancies and promotion.
pers and posted on the website of the Philip-
pine Government Electronic Procurement System INCENTIVES AND AWARDS SYSTEM
(PhilGEPS) website.
Acknowledging that employees are its best
In 2016, the BAC processed 28 re- assets, San Jose Water continues to design pro-
quests for procurement of various goods and grams that will motivate the employees to perform
services ranging from request for procurement better and stay longer with the company. Towards
of equipment and materials to construction of this end, a five-member committee is tasked to as-
water tanks. sess and improve existing incentives system in line
with San Jose Water’s Program on Awards and
INVESTIGATING COMMITTEE Incentives for Service Excellence (PRAISE).

An Investigating Committee composed In 2016, San Jose Water recognized the

of five employees ensure that proper office de- Outstanding Employee for the Year, Best in Attend-
corum and work ethic run across all the depart- ance, Most Punctual, and employees who won in
ments of San Jose Water. various competitions sponsored by the Civil Ser-
vice Commission, water sector organizations, and
For 2016, 11 employees were issued other socio-civic organizations.
warning letters and 4 employees were suspend-
ed from work. The recognition was held during the 36th
anniversary celebration of San Jose Water. Also
recognized were consistent blood donors for the
past three consecutive years. The donors were
awarded with plaque of recognition during the
opening ceremonies of the blood letting drive, also
in celebration of San Jose Water’s 36th year.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 32

 EMPLOYEE’S GRIEVANCE

Employees are given the chance to air their work-related grievances to a Grievance Committee
whose members are elected every two years among the department and division managers and the
rank and file.

GENDER AWARENESS

San Jose Water’s Gender Awareness and Development Committee implemented three organ-
ization-focused activities and two client-focused activites. These programs aimed to promote better
understanding between genders. Members of the Gender Awareness Committee were elected from
the management and the rank and file every two years.

For its organization-focused program, San Jose Water conducted activities for physical fitness
(Zumba/aerobic exercises, annual physical examination/HMO, and administration of flu vaccine),
employee’s empowerment (Women’s Month and Men’s Month), and improvement of facilities.

For its client-focused program, San Jose Water improved the facilities for its concessionaires
(separate comfort rooms for male and female), installed drinking water stations, organized the summer
job program, conducted oratorical and poster making contests, and held barangay campaigns on sep-
tage management. Under the GAD Program - Client-Focused activities, San Jose Water also sponsored
the newborn screening tests of 100 babies at the charity ward of the Ospital ng Lungsod ng San Jose
Del Monte.

OTHER COMMITTEES

Ad-hoc committees were formed to take care of special activities of San Jose Water. This include
Anniversary Committee which was charged with the preparation for the 36th anniversary celebration
of San Jose Water and the Christmas Party Committee which was responsible for the programs and
activities during the Christmas Party.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 33

 Logistics and
Personnel Support
Human Resources play an important role in the success of San Jose Water. The
agency boasts of its employees’ efficiency and dedication, a combination note-
worthy to the company’s continuous progression.

LOGISTICS AND PERSONNEL SUPPORT is strongly discouraged and stringent evaluation

is done before requests for monetization is ap-
As of December 31, 2016, San Jose Wa- proved. 16 requests for leave monetization was
ter has 270 employees, making the agency one approved in 2016.
of the biggest employers in the City of San Jose
Del Monte. Of the 270, 21 were hired in 2016, Monetary benefits authorized by law were
and 7 are on job order basis. 32 employees enjoyed by all employees and released on time,
were promoted for the year, including 6 appoint- including 13th and 14th month pay, Productivity
ments for management positions. Incentive Bonus, and Performance Based Bonus.

Employee to service connection ratio is TRANSPORTATION MANAGEMENT

1:363. The industry average set by LWUA is
1:120 for Category A Water Districts. San Jose Water reduced its vehicle mainte-
nance expenses by opting to rent service vehicles
LEAVE AND BENEFITS ADMINISTRA- to transport staff and crew to different project sites
TION and offices. Of the 23 SUVs, only 5 are company
owned. It also rents 11 tricycles, usually utilized by
San Jose Water grants each employee its engineering crew. Apart from the SUVs, San
15 days of vacation leave, 15 days of sick leave, Jose Water has 20 motorcyles which are used by
and 3 days of special privilege leave every year its roving personnel who monitor water quality.
in accordance with CSC rules. A mandatory va-
cation leave of five days is imposed every year PROCUREMENT AND SUPPLIES MANAGEMENT
upon each employee for them to take a break
from the daily grinds of work. Employees are In 2016, San Jose Water processed 1,073
likewise allowed to avail of other leave benefits purchase requisitions, 216 repairs and service
granted by special laws. requests, issued 1,524 Property Accountability
Receipts and 19,765 stock requisitions, received
For the year 2016, San Jose Water 626 returned materials, and undertook quarterly
processed and approved 3,160 various leave inventory of materials and supplies and equip-
requests. While vacation and sick leaves are ment.
cumulative and many employees have earned
hundreds of days of leave credits, monetization

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 34

 Financial Highlights
Apart from service efficiency and quality, San Jose Water also gives value to
accountability and transparency, providing stakeholders with up to date informa-
tion on the company’s fluidity.

COLLECTION EFFICIENCY COLLECTION AGENTS

San Jose Water stepped up its collec- To bring its service closer to its customers,
tion efforts and posted 88.75% collection ef- San Jose Water partnered with CIS Bayad Center
ficiency in 2016. for collection of water bills. The agreement be-
came effective last February 2012.
San Jose Water has a “No lunch break
policy”,both for its collection and customer ser- With the partnership, concessionaires may
vice windows. A special lane is dedicated in pay their current water bills before the due date
all offices of San Jose Water for senior citizens, at any branch of Bayad Centers nationwide for
pregnant, and persons with disabilities who are a minimal service fee. Data for 2016 reveal that
paying their bills. majority of the concessionaires prefer to pay in
San Jose Water offices, as only about 20% opted
The special lane is in compliance with to pay in Bayad Center.
the provisions of RA 9994 (Expanded Senior
Citizens Act of 2010) and the Magna Carta for INCOME AND EXPENSES
Disabled Persons. In the regular lanes, priority
is given to concessionaires with babies or tod- San Jose Water posted an income of PhP
dlers. 757, 013, 687.00 for the year 2016. Of this fig-
ure, revenue from water sales comprise 90% while
For added convenience of customers, income from other sources make up the remaining
the waiting area at the main office has an air- 10%.
conditioning unit and television set while sever-
al electric fans are posted at the other collection Meanwhile, chemicals took the smallest
slice of the total maintenance and operating ex-
offices.
penses at 3% for 2016 while the biggest slice at
55% went to other MOOE including power, fuel
COLLECTION OFFICES
and pipeline rehabilitation expenses.
San Jose Water accepts payment for
waterbill in its main office in Road 1, Brgy,. BUDGET APPROPRIATIONS
Minuyan, in ts extension office in Francisco
San Jose Water has an approved budg-
Homes, and in its collection office in Sarmiento
et of P773,101,908.84 for the year 2016, with
Homes. These offices accept payment of water
Maintenance and Other Operating Expenses get-
bills from Monday to Friday, 7:00 AM to 5:00
ting 73% of the budget.
PM. Another collection office, situated in Bgy.
Poblacion accepts payment only during desig-
nated dates.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 35

 FIGURE 1. BUDGET APPROPRIATION FOR 2016

FIGURE 2. COMPONENTS OF MOOE

FIGURE 3. COMPONENTS OF INCOME

36

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT

 STATEMENT OF INCOME AND EXPENSE
Year 2016 (In Pesos)

TOTAL INCOME 757,013,687.68

Less:
MOOE 444,257,620.86
DEPRECIATION 66,063,685.15
INTEREST EXPENSE 47,955,729.00
TAXES 11,174,472.31
---------------------------------------
NET INCOME 187,562,180.36

CONSOLIDATED BALANCE SHEET

Year 2016

CASH 295,382,260.67
RECEIVABLES 88,821,431.61
INVENTORIES 34,907,659.96
PREPAYMENTS 27,193,718.00
PROPERTY PLANT & EQUIPMENT 1,358,632,032.19
OTHER ASSETS 1,658,080.29
--------------------------------------------
TOTAL ASSETS 1,806,595,182.72

CURRENT LIABILITIES 135,921,134.37

LONG-TERM LIABILITIES 528,810,071.87
DEFERRED CREDITS 11,160,111.26
EQUITY 1,130,203,865.22
--------------------------------------------
TOTAL ASSETS 1,806,095,182.72

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 37

 Quality Policy
We define quality as conformance to our customer’s needs, both internal and
external, and conformance to all quality parameters required by international and
statutory standards. With this in mind, we strive to be a positive force in the water
industry while providing professional and ethical water and septage management
services with a total commitment to maximum customer satisfaction.

In order to achieve our goal of keeping our customers satisfied and exceeding
their expectations, we think and act as a team to give them the best service that we
can give. Towards this end, we commit:

a. To implement programs and projects aimed at providing our customers with

a service that will ensure their continuing trust, make us easy to do business
with, and show that we care.
b. To meet, if not exceed the standards set by the Philippine National Standard
for drinking water.
c. To constantly look for water sources to meet and sustain the volume required
by the rapidly increasing population and increasing economic activity in
the city.
d. To meet the expenses required for system improvement and expansion as
well as day-to-day operation within our revenue level and without adjusting
our water rates.
e. To make continuous improvement and innovation through learning from the
lessons of the past and the experience of other service providers.
f. To communicate our quality policy with our customers, and all other
interested parties and encourage our employees to embrace quality as
their personal commitment to SAN JOSE WATER.
g. To identify areas for improvement by conducting a regular review of the
Quality Management System and subjecting the performance of SAN
JOSE WATER to regular internal audit.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 38

 Core Values
Integrity
We believe in the dignity of public service and we acknowledge our ac-
countability as public servants. Thus, we do what we say and we what is
right. We employ the highest ethical standards in delivering our service, and
demonstrate honesty and fairness in every action that we take.

Customer Satisfaction
We exist for the our customers. We strive to address their needs and expec-
tations to the best of our ability with utmost efficiency, courtesy, and speed.

Excellence
In delivering our service and in the performance of our duties, we have no
room for mistakes and we do it “First Time Right”. We choose the best peo-
ple, employ the best practices, and always challenge ourselves to innovate
to improve our service.

Teamwork
We promote and support a diverse yet unified team that work together with
enthusiasm to meet our common goals. We respect differences in opinion
and make the differences work for the betterment of service.

Community
We collaborate inside and outside the organization to maximize our shared
knowledge and bring greater value to the community we serve. We sup-
port efforts and implement programs that will promote a healthy and vibrant
neighborhood, enhance environmental awareness, and protect our water
resources.

2016 SAN JOSE WATER CORPORATE ANNUAL REPORT 39