SSD SUPPORT SOLUTIONS

bizhub PRO 1200 - ALL ACTIVE SOLUTIONS

February 2013
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

Legal Notice

This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized
service representatives. Konica Minolta recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative
regarding the information, opinion, advice or content of this document.

USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED
ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF
EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY
DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

bizhub PRO 1200 Abnormal noise or odor
Solution ID TAUS1200421EN* Solution Usage 0

Description
Abnormal noise and Fusing Unit exit jam codes.

Solution
CAUSE: Heat insulating sleeve premature failure because heat grease not being applied at installation. Upper Heat Insulating Sleeves (p/n 4540 5339 1)
breaking at around 500K prints (expected life = 1.5M prints).

SOLUTION: When installing the heat insulating sleeves, apply Multemp FF-RM grease (p/n 00GR002600) to inside and outside surfaces.
Note :Please seeattached pagefromService Manualfor details. To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1000349EN* Solution Usage

Description
Loud noise, banging, chattering coming from the FD-503 post inserter.

Solution
CAUSE: Post inserterUp DownTray (p/n 15AG 4038 0) is malformed or bent.

SOLUTION: Check for proper operation of the lift tray. Check that Limit sensor (PS43) at rear of the unit is being actuated when tray is at rest. Check for a
broken Up Down gear (p/n 15AG 7701 0) and/or any bent parts including the screw (p/n V121 0410 03)which attaches the hold lever (p/n 15AG 4081 0) to the
Up Down shaft (p/n 15AG 4082 0).
Note : Please see attached pages from the FD-503 Parts Guide Manual. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1100147EN* Solution Usage

Description
What can cause a loud thumping noise to be emitted from the FS-521?

Solution
Aloud thumping noisecan be emitted from the FS-521 if the Solenoid Lever (p/n 15AA 4523 1E) has failed. When this problem occurs, the Exit Holding Part/2
(p/n A0GY 9005 01) does not move during the finisher operation. Please replace the Solenoid Leverto correct this problem. Attached is an image showing the
possible damage to the Solenoid Lever.
SPECIAL NOTE : Solution contribution by Hector Nunez, Edwards Business Machines Inc, and David Bruni Workgroup/SSD.

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bizhub PRO 1200 Breakage, damage, malformed, removed part
Solution ID TAUS1100474EN* Solution Usage 1

Description
The transfer belt unit handle breaks.

Solution
CAUSE: The insert nut came off because the strength of the resin material was not sufficient at the Transfer Bottom Plate/1 (p/n A0G6 5002 0) mounting
location.

SOLUTION: Replace the Transfer Belt assembly (p/n A0G6 R725 00)if the handle is broken.
The countermeasures have been applied to current production material, and the improved parts were installed during production beginning with these serial
numbers:
A0G6A500G0003564 - Transfer belt unit
A0G9021000079 -bizhub PRO 1051
A0G6021000171 -bizhub PRO 1200
A0GA021000103 - bizhub PRO 1200P
Note : It is difficult to determine the number of units affected as it is based on the resin composition for each unit. The lot number of the resin material and
the lot number of the transfer belt units cannot be identified. The material process has changed to improve the consistency of the resin.
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

Solution ID TAUS1103757EN* Solution Usage 1

Description
PF-703, AC wiring damage. Damage to the wiring may be noticed when performing the drive pulley modification outlined in Technical Bulletin #8072.

Solution
CAUSE: Wiring rubs against power supply.

SOLUTION: Protect the wiring by wrapping with electrical tape.

Note : Pleasesee attached Technical Bulletin #8072for reference. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0902824EN* Solution Usage

Description
Paper Exit Knob failure.

Solution
CAUSE: Broken original Fuser Paper Exit Knobor failed one-way clutch Fuser Paper Exit Knob.
Note :The Fuser Paper Exit Knobhas been switched to a one-way clutch type since August 2009 production. The reasonfor switching was to use a
heat-resistant clutch to improvereliability (original knoband one-way clutch knob look identical).

OriginalPaper Exit knob: 0-60 degree/C operating environment

One-way clutch Paper Exit knob: heat-resistant, 0-120 degree/C operating environment
From the first production until August production,a few units do not have theone-way clutch (US: 5 units).Original knoband one-way clutch knob look identical
except for an instruction label to indicate the rotation directionon the one-way clutch knob.

SOLUTION; Replace the Paper Exit Knob assembly(p/n A0G6 R789 11)ifit breaks, does not turn or is "locked up". Please refer to attached Parts Manual
pages for Paper Exit Knob assemblylocation (original part number is shown). To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be
downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by KMBT (Japan)

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bizhub PRO 1200 Breakage, damage, malformed, removed part

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bizhub PRO 1200 Controller - no or slow print, scan failure, garbled data, lockup
Solution ID TAUS1001661EN* Solution Usage 17

Description
Setting up Scan-to-E-mail using a ® account.

Solution
Please perform the procedures mentioned in the attached documentation. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Gmail® settings are:

pop.gmail.com in the Incoming mail (POP3, IMAP or HTTP) field

smtp.gmail.com in the Outgoing mail (SMTP) field

Gmail® uses Secure Sockets Layer (SSL)

Port 465 SSLin the Outgoing mail (SMTP)

Port 587 START TLS in the Outgoing mail (SMTP) (if SSL is unavailable)
Port 995SSL in the incoming mail (POP3)
Gmail® also requires POP download to be enabled. This is located under settings, Forwarding and POP/IMAP. Make sure Enable POP for all mail is
selected. Be sure to save changes.
Note : For for setting up Scan-to-E-mail, please see the following solutions:

How to scan to E-mail using Emperon controller.

The Start button is amber when attempting to scan to E-mail.

Scan to E-mail is not working; Start button is amber (orange).

Solution ID TAUS0630345EN* Solution Usage 9

Description
UNDEFINED ERROR OFFENDING COMMAND message printed on output when printing a PDF from Adobe® Acrobat® or Reader when using booklet mode
function in the PostScript driver.

Solution
CAUSE: Incorrect setting for the Font and Resource Policy.

SOLUTION: From Adobe®, click File, Print, Advanced andlocate and use the drop down arrow under the Font and Resource Policy. Depending upon version
location will vary under advanced. Set the Font and Resource Policy under the Advanced Print Setup box to Send for Each Page.

Solution ID TAUS1200083EN* Solution Usage 8

Description
How to set up Microsoft® Exchange 2007/2010 with authentication.

Solution
Please perform the following steps:

Basic checks before starting

1. Verify DNS is working on the MFP. This can be verified by PINGing Google.com fromPING confirmation in Network settings/Detail settings.
2.Set up time adjustment to sync to the Active directory or Exchange® server. Verify that the date and time on the machine are correct after syncing.
3. Verify a valid E-mail account is created for the MFP on Exchange®. If the machine does not havean account, please verify that a valid account is being
used.

On Exchange
4. Create a new receive connector in Exchange®.
5. Under the General tab of the connectorplease specify the full FQDN of the Exchange® server.
6. Under the Network tab of the connector please add the MFP TCP/IP address to the list of local TCP/IP addresses to receive E-mail.
7. Under the Authentication tab of the connector please verify that Transport Layer Security, Basic Authentication and Exchange Server authentication are
checked.
8. Under the Permissions tab of the connector please verify that anonymous, exchange servers and exchange users are checked.

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bizhub PRO 1200 Controller - no or slow print, scan failure, garbled data, lockup

On the MFP
9. Verify that the machine and admin E-mail addresses are a valid Exchange® E-mail addresses.
10. Verify that Start TLS is selected on port 587.
11.Make sure tocheck theSMTP authentication check box.
12. Input the user name and password of the Exchange® account assigned to themachine.
13. Set the domain name under theSMTP authentication section.
14. Send a test E-mail and verify that the machine functions as intended.
Note : For additional detail please refer to attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1000160EN* Solution Usage 6

Description
Slow printing or locking up when printing multiple print jobs or large PDF files (500 pages+).
Most noticeable when using a NearStar® application.

Solution
When the machine is printing multiple print jobs,it will cycle between the print jobs slowing the machinedown, and if the queue fills up enough, it could "lock
up".
The reason the machine cycles between print jobs is becauseitchecks which printer language (PCL or PostScript) the next print job is using.
Toprevent this from happening,the machine needs to identfy which PDL to use.To accomplish this, please perform the following settings:
Utility a User Settings a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)

For the bizhub 200/250/350/222/282/362 follow these steps:

Utility a Printer Settings a PDL Set

For the bizhubPRO 950 and 1050efollow these steps:

Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)

Options are:
Auto
PCL
PS
TIFF

For the bizhubPRO1051 and 1200follow these steps:

Machine a Controller a Printer Settings a Basic Settings a PDL Settings a thenchoose PostScript or PCL (depending on what driver is being used)

Options are:
Auto
PCL
PS
TIFF
PPML
Note : All computers that are printing to this machine will have to use the same printer languageto whichthe machine has defaulted (PCL or PostScript).
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD and Cesar Jimenez, Production Print/SSD

Solution ID TAUS0903061EN* Solution Usage 5

Description
Duplex and Simplex (Mixplex) printing from the SAP applicationpages out of order.

Solution
CAUSE:This is caused by a bug inthe IC-Controller firmware which makes itunable to properly process mixplex PCL print data from SAP. This resultsin
incorrect print placement on pages resulting in pages out of order.

Example of issue with incorrect page order with a 5-page mixplex job:
Front Back
Page 1 Page 2
Page 3 Page 4
Page 5 -Blank-
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bizhub PRO 1200 Controller - no or slow print, scan failure, garbled data, lockup

The correct page placement should be:

Front Back
Page 1 Page 2
Page 3 -Blank-
Page 4 Page 5

SOLUTION:Special IC Controller firmware is available to correct this issue. This firmware is available via the Konica Minolta Download Selector. Access the
Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.

bizhub PRO 950:version GC1-20

bizhub PRO 1200/1200P/1051:version GC2-10

The following controller software switch must be set to enable to correction:
SW22=0: Default
SW22=1:Enable correction
Note : Please refer to the attacheddocument for complete controller software switch list. To viewthe PDF, you may need to download a free copy of Adobe
Reader®.

SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS

Solution ID TAUS1000497EN* Solution Usage 5

Description
Not printing. Jobs are cancelled and end up in the Incomplete History Queue under Details.

Solution
CAUSE: Possible corrupt file or a job is stuck on the IC controller Hard Disk Drive (HDD).

SOLUTION:Try performing the attached IC Controller HDD format for Parameter & Spool only. Reenter the network information and test again.Replace
the main bodyHard Disk Drive (HDD1 - p/n A0G6 R7H4 00) if deemed necessary.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1002349EN* Solution Usage 2

Description
False "Door open" message in the PCL print driver. Unable to print.

Solution
CAUSE:Firmware has become corrupt.

SOLUTION:Reflash firmware on all boards, controller and finishers then reboot the workstation\server.
Note : The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support
(CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS1200113EN* Solution Usage 2

Description
When Key Counter circuit is open, jobs do not print or leave the print queue.

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bizhub PRO 1200 Controller - no or slow print, scan failure, garbled data, lockup
Solution
CAUSE:When the key counter circuit is open, the printer reports a down condition via SNMP to any host sending a print job, therefore the jobs are not sent to
the printer.

SOLUTION:Please install firmware version GUC-20, this provides a DIP switch for correction of the down status when key counter is removed.Please setDIP
switch 46-7 to 1.
Notes :
1.The firmware is available for download via the Konica Minolta Download Selector.
2. Please refer to attached Program Release Information prior to installing the firmware. To view the PDF, you may need to download a free copy of Adobe
Reader®.

Solution ID TAUS1100381EN* Solution Usage 1

Description
Machine indicates "The controller is abnormal". The TCP/IP address defaults to 0.168.0.10 and the MAC address defaults to 00:00:00:00:00:00.

Solution
CAUSE: IC2101 (IC for network controller) has failed.

SOLUTION:Replace the Controller Control Boardassembly (p/n A0Y5 H100 01).

SPECIAL NOTE : Solution contribution by KM Australia (BAU)

Solution ID TAUS1103778EN* Solution Usage 1

Description
"Waiting for RIP" message that will not clear and requires a reboot to recover from it.

Solution
CAUSE: The spool setting is not set to "Auto".

SOLUTION: Change the spool setting to "Auto" under "Machine" g "Controller" g "Spool Setting".
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD

Solution ID TAUS1200068EN* Solution Usage 1

Description
All print jobs are being sent to the suspend queue, and when attempting to delete them, the machine may also lock up.

Solution
CAUSE: Incorrect controllerDIP switch setting.

SOLUTION: Please verify that IC Controller is at the latest firmware and controllerDIP switch 24 is set to 0 .
Note : Latest firmware can be downloaded from the Konica Minolta Download Selector.

Solution ID TAUS1200024EN* Solution Usage 0

Description
DME Device or System Error on Equitrac© PageCounter terminal when releasing print jobs.

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bizhub PRO 1200 Controller - no or slow print, scan failure, garbled data, lockup

Solution
CAUSE:When the printer is in Key Counter mode, it is not actually ready to print. The Terminal "knows" this and issues an DME error on the terminal window.

SOLUTION:In Equitrac© EE/EO Version 4.2.2, this behavior can be modified.In the Equitrac© System Manager g Configuration g Control
Terminalsuncheck "Only release when device is ready".This will allow the print jobs to be released.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS

Solution ID TAUS0903121EN* Solution Usage

Description
When scanning custom size originals, the size of scanned file will be different from what is specified in the settings.
Setting :
[Application]=> [FrameCenterErase] =>Enter the value of "Erase widthsetting"

Solution
CAUSE: Bugin the IC-controller firmware.

SOLUTION: Pleaseinstall the Special IC-controller firmware version GC2-10. The latest version firmware or system software is available via the Konica
Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS0903122EN* Solution Usage

Description
The macro data included in a PCL file is not printed.

Solution
CAUSE: Bugin the IC-controller firmware.

SOLUTION: Pleaseinstall the Special IC-controller firmware version GC1-10. The latest version firmware or system software is available via the Konica
Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS1002153EN* Solution Usage

Description
Unable to select a paper tray to pull inserts from in PrintStation Manager™ (PSM). The selection is greyed out.

Solution
CAUSE: MicroPress® software bug that affects the bizhub PRO 1051/1200/1200P virtual engine.

SOLUTION: Upgrade to MicroPress® version 8.1 or higher.

SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID TAUS1100205EN* Solution Usage

Description
When storing to the HD-511 the operation fails to complete.

Solution

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bizhub PRO 1200 Controller - no or slow print, scan failure, garbled data, lockup
CAUSE: A firmware error was identified.

SOLUTION:Install image firmware IO GCD-30 to resolve the error.Thefirmware is available via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

Solution ID TAUS1100257EN* Solution Usage

Description
"Data size is too large" error message when scanning to E-mail.

Solution
CAUSE:A file size limit set at the mail server.

SOLUTIONS: The file size limit on the mail server needs to be increased. This may be a possibility if the server is controlled by the customer, or the customer
may be able to influence their service provider. An alternative is to break the message into smaller E-mails.
SPECIAL NOTE : Solution contribution by Ed Bellone, ESS

Solution ID TAUS1100375EN* Solution Usage

Description
When printing with the PS driver, unwanted blank pages may be printed.

Solution
CAUSE: Firmware update needed.

SOLUTION: Install attached special IC controller firmware version GCF-20 and set the following controller soft switch:
SW29 = 0 : Print blank pages (Default Setting)
SW29 = 1 : Do NOT print blank pages
Notes :
1. The firmware is also available for download via the Konica Minolta Download Selector.
2. Please read the attached Program Release Information prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe
Reader®.

3. To open the ZIP file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/downwz.htm . The file
can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
SPECIAL NOTE : Solution contribution by Ed Bellone, ESS

Solution ID TAUS1100376EN* Solution Usage

Description
Tab sheet insertion in the per page setting when printing JDF (Job Definition Format) is supported.

Solution
CAUSE: Special firmware is required.

SOLUTION: Install attached special IC-Controller firmware version GCF-20. The firmware is also available for download via the Konica Minolta Download
Selector.
Notes :

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bizhub PRO 1200 Controller - no or slow print, scan failure, garbled data, lockup
1. Please read the attached Program Release Information prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe
Reader®.

2. To open the ZIP file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/downwz.htm . The file
can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
SPECIAL NOTE : Solution contribution by Ed Bellone, ESS

Solution ID TAUS1103777EN* Solution Usage

Description
When printing a PCL file, the prints will not go to the correct output tray.

Solution
CAUSE: The print job has both PJL and PCL OUTBIN commands in it.

SOLUTION: Remove all of the PCL OUTBIN commands and leave the PJL OUTBIN command in the print file.
Note : Thecontrollers only support the PJL OUTBIN commands. They do not support OUTBIN PCL commands. Ifa controller receivesthe OUTBIN PCL
command, it will ignore both the PCL and PJL command.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD

Solution ID TAUS1103838EN* Solution Usage

Description
“Scanning is unavailable now in this mode and start print” is indicated when scanning a large number of originals into the machine using Program Job.

Solution
CAUSE: The limit of Program Job is exceeded. A maximum of 100 JOBs can be programed for an output job. This is a machine specification (see attached
page from Users Guide).

SOLUTION:Program lessthan 100 JOBs.

Note : To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by KM Australia (BAU)

Solution ID TAUS1104211EN* Solution Usage

Description
Text data is printed in reverse/inverted with a specific PCL5 data stream.

Solution
CAUSE: An erroneous bug with the PCL5 interpreter software of the bizhub PRO 1200/1200P/1051 print controller.Please refer to the attached"Output"
documents ( Incorrect_Output.pdf and Correct_Output.pdf ) as a visual example of the issue.

SOLUTION: Special Printer Controller firmware Version GCJ-20 is now available that corrects this issue. The print controller firmware is available via the
Konica Minolta Download Selector. Please refer to the attachedProgram Release Informationfor additional detail. To view a PDF, you may need to download
a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

Solution ID TAUS1104353EN* Solution Usage

Description

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bizhub PRO 1200 Controller - no or slow print, scan failure, garbled data, lockup
Controller is no longer on the network (drops off).

Solution
CAUSE:When controller receives malformed IPX or LLC packet, NIC stops responding.

SOLUTION:Please install controller firmware version GCK-20.Thefirmware is available for download via the Konica Minolta Download Selector.
Note : Please refer to attached Program Release Information prior to firmware installation. To view the PDF, you may need to download a free copy of
Adobe Reader®.

SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS

Solution ID TAUS1200047EN* Solution Usage

Description
The HOLD PRINT function of the driver (File print g Properties g Workflow g Auto print g Hold Print) does not function properly. It directly prints the
job out; it does NOT send the job to the Suspend Queue of the machine.

Solution
CAUSE: Possible incorrect level of controller firmware.

SOLUTION: Machine Controller needs to be at a minimum of version 20 and the driver version at a minimum of 2.0.242 in order for this function to work
properly. ControllerDIPSW 24 = 0 (Machine tab g Controller g Administrator Setting g Software Switch Setting)

Solution ID TAUS1200097EN* Solution Usage

Description
Slow response from controller when trying to cancel large PDF jobs sent from Printgroove Queue.

Solution
CAUSE: An abnormality with the bizhub PRO 1200/1200P/1051 print controller.

Problem Example 1
10,000 page PDF job sent to bizhub PRO 1200/1200P/1051from Printgroove queue.
If job is starting to print and thenchoose to cancel job bypressing the STOP keyon the operation panel, the job will stopprinting soon after but the green data
light will continue to blink and no otherjob will be allowed to print until data light stops flashing.
This delay could take several minutes (testing with 10,000 page job showed an 8 minute delay).

Problem Example 2
10,000 page PDF job sent to bizhub PRO 1200/1200P/1051from Printgroove queue.
Ifjobhas not started printing yet andselected to be deleted from Job list Ú Spool list, the job will not print but will remain listed in the job list and the data
light will continue to blink and no other job will be allowed to print.
This delay will also take an excessive period of time (testing with 10,000 page job showed an 8 minute delay).

SOLUTION: Specialfirmware Version GCL-20for the bizhub PRO 1200/1200P/1051 print controller is now available that resolves this issue.
Firmware version GCL-20 is available from the Konica MinoltaDownload Selector.
Please refer to the attachedProgram Release Informationfor additional detail. To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

Solution ID TAUS1200204EN* Solution Usage

Description
The machine webpageinterface can be accessed, but print jobs will fail.

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bizhub PRO 1200 Controller - no or slow print, scan failure, garbled data, lockup
Solution
CAUSE: The machine is set for a static TCP/IP address.

SOLUTION:Set the machine to DHCP and verify the TCP/IP address. The network may require DHCP to be enabled.

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bizhub PRO 1200 Dirty image - Spots, banding, streaks, smudged or background
Solution ID TAUS1000715EN* Solution Usage 18

Description
Under normal environmental conditions with normal paper, the following symptoms can occur under low coverage (less than 3%) or normal coverage due to
lack of lubricant material outside of the image area (at the ends of blade).

Cleaning blade failure (crosswise direction)

Blade flipping (low coverage)

Small bands (black band between copies not removed)

Solution
CAUSE: Blade flipping or image cleaning failure. The cleaning unit and firmware need to be changed/updated.

SOLUTION: Implement the firmware and cleaning unit changes as noted.

1. Drum cleaning unit: Cleaning blade contact angle is changed, weight loading method is increased.
2. Control firmware.

*1 : Print control C2 is special firmware.

This countermeasure will be included in the next production program update.

Note : C2 firmware improves the blade lubrication process and can be used with the current cleaning units (p/n A0G6 R7B4 22 and A0G6 R7B4 33) if some
marking occurs with previous firmware installed. The firmware can be obtained via the SSD Download Selector on MyKonicaMinolta.com.
IMPORTANT : If you change the cleaning unit, you must change the drum at the same time. Also change DIP switches of related black band settings to
defaults.
19-4=0 (Black band creation in high heat)
19-6=0 & 19-7=0 (Black band creation in low coverage)
25-1=0 (Blade durability mode)
25-2=0 & 25-3=0 (Black band creation in high coverage)
Please use this improved cleaning unit for only under 3% coverage printing and large volume printing machine.

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bizhub PRO 1200 Dirty image - Spots, banding, streaks, smudged or background
3. Changed parts.

PresentCondition

Improvement

Current unit

A0G6R7B422 Drum cleaning unit

A0G6R7B433 Drum cleaning unit (1)

A0G6R7H100 Drum Cleaning assembly/S

(1) New toner guide brush added

* Distinction method
Packing: Green dot label at side of barcode label on packing box.
Unit: Green dot label at side of barcode on unit.

4. Drum Cleaning Blade exchange:

If you change cleaning unit, you must change drum at the same time.
If you change cleaning unit and drum, you mustperform theprocess adjustment as follows:
Process Adjustment
01 Blade Setting Mode
02 Automatic Drum Potential
04 Sensitive Drum Set Mode
05 Auto Maximum Density Adj.
06 Auto Dot Diameter Adj.
IMPORTANT : Be sure to perform "Blade Setting Mode, If you do not perform Blade Setting Mode, the machine will not know in software the position of the
first blade.
Note : Refer to the attached copy sample of "small black bands" and the Parts Bulletin Number 7787. To viewa PDF, you may need to download a free
copy of Adobe Reader®.

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bizhub PRO 1200 Dirty image - Spots, banding, streaks, smudged or background

Solution ID TAUS1200464EN* Solution Usage 10

Description
White spots in dark or solid areas in the feed direction. Spots look like little dash marks in the image. Wiping the drum eliminates the marks, but they soon
return.

Solution
A special toner guide brush assembly (p/n A0G6R7G800) is available to resolve this issue.The part number, which isnot in the Parts Guide,will need to be
reordered for each maintenance replacement cycle of the brush (750K).

Solution ID TAUS0902403EN* Solution Usage 4

Description
Streaks on copies/prints.

Solution
CAUSE: Premature cleaning blade failure due todamage caused by vibration atInitial settingwhen notusing Blade Setting mode.

SOLUTION: When installing a newdrum, always installa new blade with the drumthen perform Blade Setting mode.
When installing a new blade with an existing drum, always perform Blade Setting mode.
Advisers : If you are receiving calls for premature cleaning bladefailures, create a ticket (no Web updates) and escalate itto ESS for resolution.
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS/BSE

Solution ID TAUS1000082EN* Solution Usage 2

Description
Black spots on drum.

Solution
CAUSE:A small number of new-type developing units may not be set to the new factory adjustment range, although theyarewithin in the design specification
range. This cannot be adjusted by the field.

SOLUTION: Replace the developing unit.

FOR INTERNAL USE ONLY

There is a possibility that this condition may affect the serial numbers listed below. As the occurrence is less likely after the enhancement kits were installed.
40 developer units were provided by BT to address this possible issue.If spots on the drum occur after the enhancement kit was installed and it is in the serial
number range below, a new developing unit can be ordered using the FOC program below.

MODEL

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bizhub PRO 1200 Dirty image - Spots, banding, streaks, smudged or background
SERIAL NUMBERS AFFECTED

1051

A0G9011000050 – A0G9011000059

1200

A0G6011000055 – A0G6011000076

FOC Developing Unit

The Developing Unit (p/n A0G6R70511) can be ordered free of charge via the Online Technical (FOC) & Special Program order form in
MyKonicaMinolta.com. To place your FOC claim, please go to Service > Warranty Repair & Special Programs > Warranty Services &
Technical/FOC Programs > KMBS Technical (FOC) & Special Programs.
Access and complete the SSD Program claim form that is located in the Claim Type Drop Down by selecting “SSD Solution Claim.” After you select SSD
Solution Claim, you must then select the appropriate Solution ID from the “SSD Solutions” pop-up box in the Product RA/Claim Information at the bottom of
the form. Your choice will then display a description of the associated FOC part that will be shipped to you.
Under this SSD program, KMBS will ship all parts at no-charge and no return to KMBS is necessary.
Upon our receipt and verification of your online claim information, KMBS Service Operations will process a Free-of-Charge parts order. All parts will be
shipped via UPS 2-day Air Service, and an automated e-mail will be sent to the submitting KMBS Customer confirming the shipment and the KMBS claim
number, parts order status and the UPS tracking number for the delivery.
Questions related to your FOC parts claims may be directed to KMBS Logistics Operations at (201) 934-5339
There is a limit of 1 developing unit per serial number. Once the limited stock is exhausted, no further developing units will be available FOC.

SPECIAL NOTE: Solution contribution by Felix Burgen, ESS

Solution ID TAUS1000722EN* Solution Usage 2

Description
Current firmware causes the blade counter to count a single "click" for each side of a print, regardless of the size. As a result, the blade appears to fail
prematurely. The issue is not physical failure of the blade, but the way prints it is counted, since "long" prints are supposed to count 2 clicks per side. The net
effect is that the blade lasts for the correct number of prints, but the prints are under-counted.

Solution
This issueis corrected with Image ControlSpecial Firmware (I0): Ver. GU3-20 .

This new firmware adds the ability to select the count valueof the blade counter when large size paper isprinted. The default large size parts count operation is
now set to "2" counts.

DIPSW1-1=0: Blade counter is 2 counts when large size is printed (Default)

1-1=1: Blade counter is 1 count when large size is printed (old method)

Change of DIPSW setting of Blade auto-replacement cycle

DIPSW 2-6,7=0,0 : 375Kp (no change)
=1,0 : 250Kp (no change)
=0,1 : 500Kp (changed from 200kp)
=1,1 : 150Kp (no change)

Note:The firmware is available for download via the Konica Minolta Download Selector..
1. Login in via www.mykonicaminolta.com
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.

SPECIAL NOTE: Solution contribution by Felix Burgen, ESS

Solution ID TAUS1002111EN* Solution Usage 2

Description
Indentation lines in lead-to-trail direction, in center (front-to-rear), about 3½" apart.Lines resemble "drag" marks.

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bizhub PRO 1200 Dirty image - Spots, banding, streaks, smudged or background

Solution
CAUSE: Some finisher guides are dragging with heavy gloss media. One in particular is the LS-505.

SOLUTION: Install mylar in locations shown. this lines up with the feed rollers and the idle rollers at exit. See attached photos.
SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

Solution ID TAUS1103983EN* Solution Usage 1

Description
Poor copy quality; marks on copies or light copies. An abnormal noise may also be heard.

Solution
CAUSE: Toner backing up (compacting in the Drum Cleaning assembly) which breaks the connecting pipes.

SOLUTION: Remove rear Connecting Pipe /5 (p/n A0G6 3367 01) and Connecting Pipe /6 (p/n A0G6 3368 01) on the inside of the machine (2 screws), rear
(pipes align with the cleaning unit). Once removed, try to turn the pipe assembly by twisting with both hands.
If damaged, the Drum Cleaning assembly may need to be replaced (p/n A0G6 R7B4 22).
SPECIAL NOTE : Solution contribution by Armando Vargas, KMBS/Los Angeles

Solution ID TAUS0902401EN* Solution Usage 0

Description
FOR INTERNAL USE ONLY
Drum cleaning failure creating streaks on copies/prints.

Solution
CAUSE: Drum cleaning failure due to improper assembly of cleaning unit.

SOLUTION: Pleasesee the attached documentwhich hasa description andphoto of the problem. To viewthe PDF, Adobe Reader® must be installed. Adobe
Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
Advisers: If you are receiving calls for this condition please establish a ticket (no web updates) and escalate it to ESS for resolution.
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS/BSE

Solution ID TAUS1000882EN* Solution Usage 0

Description
Random toner spots.

Solution
CAUSE:Toner can form into small clumps in the developing unit.This can occur in lower volume environments or if the machine has not been used for awhile.

SOLUTION: Run the Cartridge Set Mode. Follow these procedures.

1.Enter Service Mode.
2. Select Process Adjustment.
3. Select Drum Peculiarity Adjustment.
4. Select Cartridge Set Mode, then press Start.
5. After the process is complete select Print Mode.
6. Select 11x17 paper then press the Start button and output 10 blank pages.
7. Exit out of Service Mode and check output. If the spotsare still visiblethis process may need to be repeated 2-3 more times.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

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bizhub PRO 1200 Other image quality failure
Solution ID TAUS1002388EN* Solution Usage

Description
Poor fusing on thick paper stock.

Solution
CAUSE: The lower fusing roller pressure is insufficient. Improper pressure power setting for one or all of the paper trays.

SOLUTION: To properly program the pressure power setting for each of the paper trays, perform the following:
1. Touch [Paper Pre Setting] on the touchscreen.
2. Select the desired paper tray from the touchscreen.
3. Touch [Change Set] on the touchscreen.
4. Touch [Process Adjust] on the touchscreen.
5. Touch [Pressure Power Setting] on the touchscreen.
6. Touch [Default Setting] which will allow the machine to apply fusing pressure changes based on the paper weight being used.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

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bizhub PRO 1200 Image blank or solid color
Solution ID TAUS1002216EN* Solution Usage 1

Description
PDF printing errors when using PostScript (Plug-in) driver. Some examples of errors:

PostScript errors
Booklets do not print properly (missing pages)
Combination/Repeat jobs donot print properly
Font distortion
Graphics errors (black background behind image)

Solution
CAUSE: Adobe® Acrobat/Reader configuration.

SOLUTION: Change the following PostScript Option in Acrobat/Reader:

1. In the Print Dialog box, select [Advanced].
2. From the Font and Resource Policy drop-down list, select "Send for Each Page".
Note : See attached photo as an example.
SPECIAL NOTE : Solution contribution by KM Australia (BAU)

Solution ID TAUS1104227EN* Solution Usage

Description
When Scanning Multiple Pages into Acrobat® X via TWAIN,a negative image will appear on all even-numberedpages of a multiple page scanned document.
If ”Invert Black and White Image” is selected (in Scanner options) the negative images will occur on all odd pages.
When scanning only one page, the image will not be inverted.
This issue will also occur with the HDD TWAIN driver. However the negative image will occur on odd-numbered pages of a multiple page scanned document.

Solution
CAUSE: Driver update required.

SOLUTION: This issue is addressed with the release of the following TWAIN drivers.

Konica Minolta RealTime TWAIN driver version 3.1.2.28d

Konica Minolta HDD TWAIN driver version3.1.2.30d
Notes :
1.It is necessary to first uninstall any exisiting Konica Minolta TWAIN drivers from the PC, then reboot before installing these TWAIN drivers.
2.The latestTWAIN Driversare available via the Konica Minolta Download Selector. Please see attached Release Notes prior to installing. To view the PDF,
you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Mark Kemp, ESS

Solution ID TAUS1200588EN* Solution Usage

Description
Open a PDF file and the file looks good, but when the file is printed, certain text is replaced with squares and symbols.

Solution
CAUSE: Incorrect setting when using Adobe Acrobat or Adobe Distiller.

SOLUTION: In the MFP driver, click on the box “Print as Image”.

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bizhub PRO 1200 Image delay, advance, shift or skew
Solution ID TAUS1002380EN* Solution Usage 7

Description
Incorrect image rotation of prints after updating to Macintosh® OS 10.6.5.(image outputs as portrait direction on landscape sheet)
This issue may only occurwith Adobe® applications, especially InDesign®, but can occurwith any application.

Solution
CAUSE:The Macintosh® OS 10.6.5 update modifies the CUPS filter. Thisis an industry-wide issue and is notrelated to any issues with Konica Minolta drivers
and/or software.

SOLUTION: Apple® has identified the root cause of the issuewhichis resolvedwith the version 10.6.6 update. Please update to Macintosh® OS 10.6.6.
Note : To viewa PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS1100179EN* Solution Usage 2

Description
PF-702, cannot center all trays.

Solution
CAUSE: PF-702 centering adjustments were performed while the Automatic Printer Centering was enabled.

SOLUTION: Disable Automatic Printer Centering by setting DIPSW 12-3=1,then complete the PF-702 centering adjustments. Please see attached
procedures from the Service Manual. Reenable the Automatic Printer Centering after completing the adjustments.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS1100443EN* Solution Usage 2

Description
A mix of simplex and duplex pagescauses the machine to slow down.

Solution
CAUSE:This behavior is seen when simplex/duplex is mixed in a job and machine needs to wait until paper path is cleared. Jobs are usually "huge" mail
mergesof 1000 or more pages.

SOLUTION:Install specialImage Control firmware, versionGUG-30. This firmware allows duplex prints to be treated as simplex prints if the back of the print is
blank. To enable this function set DIPSW 45-4 = 1.
Note : The firmware can be obtained from the SSD Download Selector on MyKonicaMinolta.com.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS

Solution ID TAUS1104049EN* Solution Usage 2

Description
Intermittently the image is rotated on page (Binding direction) when a GP-501punch unit is installed.

Solution
CAUSE: Firmware update required.

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bizhub PRO 1200 Image delay, advance, shift or skew
SOLUTION: Install attached GP-501 special firmware version GMA-40. The firmware is also available for download via the Konica Minolta Download
Selector.
Note :Please refer to attached Release Notes prior to patch installation. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

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bizhub PRO 1200 Image failure other than density/color - magnification, blur
Solution ID TAUS1002482EN* Solution Usage 3

Description
How to adjust for light density/poor fill in a high altitude, low humidity environment.

Solution
In altitudes above 6000 feet with relative humidity below 25% it may be necessary to compensate for charge potential and transfer issues by performing the
following adjustments:
1. Reduce thedeveloper bias voltage by 33% (Example: if set to 90, reduce it to 60),due to less charge on the drum at this altitude.
2. Increase the amount of transfer by 33% (Example: if set at 27, increaseto 40).
Notes :
a. Be careful not to set transfer too high or corona arcing may result.
b. It is very important to perform the procedure to improve solid density on single or duplex copies at the same time that these adjustments are made.
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

Solution ID TAUS1000421EN* Solution Usage 2

Description
Characters or letters are missing and/or pages are blank when printing PDFs from Adobe® Acrobat® Pro using booklet, fold, and staple.

Solution
CAUSE:With somePDF documents, the bizhub PRO 1200/1051 (Plug) PS Driver does not render the PDF document properly when usingparticular finishing
settings.

SOLUTION: The bizhub PRO 1200/1051 (Plug) PS driver has an optionalsetting of Normalize PostScript that can be used to resolve this issue.
This setting is found in the drivers properties under theConfigure selection ?Miscellaneous options. Check the box to the right of Normalize PostScript to
enable the feature.
Note :In some cases,thefile size of the rendered print job mayincrease greatly with Normalize PostScript enabled. If the increased file size is an issue, use
the followingalternative settingto print the PDF correctly.

Alternative Setting
Select the Advanced print setup settings from the print dialog Window and select Send for Each Page under the Font and Resource Policy pull-down
selections. Refer to theattached PDF (Send for Each Page_setting.pdf) for screen captures detailing the location of the setting.
With this setting enabled, it shouldno longer be necessary to have Normalize PostScript enabled in the print driver.The PDF document will print correctly
with the file size having minimal increase.
To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD and Tony Pizzoferrato, ESS

Solution ID TAUS1002480EN* Solution Usage

Description
A single page is output with %%[ PPML INTERNAL ERROR (ZIP FILE IS BROKEN. ) ]%% printed on it when attempting to output a print job or internal test
page.

Solution

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bizhub PRO 1200 Image failure other than density/color - magnification, blur
CAUSE: Controller PDL is configured for PPML rather than AUTO.

SOLUTION: To set the controller PDL to AUTO, perform the following:

1. Touch [MACHINE] on the touchscreen.
2. Touch [Controller] on the touchscreen.
3. Touch [02 Printer Setting] on the touchscreen.
4. Touch [01 Basic Settings] on the touchscreen.
5. Touch [01 PDL] on the touchscreen.
6. Touch [AUTO] on the touchscreen.
7. Touch [OK] on the touchscreen.
8. Touch [Close] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1200496EN* Solution Usage

Description
Some Google Maps are not printed correctly when using IE9 with PS Plugin driver

Solution
CAUSE: IC Firmware update is required.

SOLUTION: Please install Special IC controller firmware GCP-20, file name 1200_1051_00P1_GCP_20.zip. The file is available for download via the
Konica Minolta Download Selector.

Note: Prior to installing the firmware please refer to attached release notes. To view the PDF, you may need to download a free copy of Adobe Reader®.

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bizhub PRO 1200 Image too light, dark, uneven or wrong color
Solution ID TAUS1000788EN* Solution Usage 5

Description
Rear side image density is lighter than the front side.

Solution
CAUSE: The drum carriage shoulder screw might have a build-up of plastic on it or the drum carriage is not correctly seated on the shoulder screw.

SOLUTION: Refer to the attached file and remove the shoulder screw. Verify it is clean and that it properly fits into thedrum carriage unit.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

Solution ID TAUS1000588EN* Solution Usage 3

Description
** FOR HOTLINE ADVISOR USE ONLY **

After installation of the enhancement kit described in Technical Bulletin #7242 (copy attached), a top-to-bottomdensity imbalance on solids or halftones may
be noticed due to a height difference of the LED unit.This maybe noticable only if the customer prints full-page continuous tone solids or halftones.

Solution
CAUSE: A small number of drum carriage assemblies in the enhancement kitswere improperly adjusted at the factory.Adjustment cannot be performed in the
field, so replacement of the drum carriage is necessary.

SOLUTION: A limited number of drum carriage assemblies are availableto replace these units. The unit can be obtained using the following process:

1. A ticket must be opened specifically identifying this condition and must be within the serial numbers listed in bulletin #7242 (attached).
2. Samples (test pattern #9 at 255 & 70)and management lists must be provided to ESS to determine if the condition exists due to the LED height.
3. Samples will be evaluated by ESS.If it is determined that the problem is caused bythe LED height adjustment,approval will be issued for theordering of a
new drum carriage assembly( p/n A0G6R7A422) at no charge.

Note1: BEFORE submitting the samples,confirm the following items:

1. Confirm that the machine is level.
2. Check the air pump, toner supply unitand air supply/return hoses and the sub hopper for blockage.
3. Confirm the transfer belt height and alignment.
4. Perform the LED adjustments (LPH Chip Gap and LPH Black Line Restraint adjustments) as described in the service manual.

Note2: If the customer isrunning text only (variable data printing) the drum carriagewill not need to be replaced.

Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE: Solution contribution by Felix Burgen, ESS

Solution ID TAUS1100514EN* Solution Usage 1

Description
Uneven density in the cross direction.

Solution
CAUSE: Damage or wear at end of the transfer roller.

SOLUTION: Inspect and clean the ends of the roller. Replace the roller if it is damaged (p/n A0G6 5006 00).
Note : Please view the attached photo of the roller.
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

Solution ID TAUS1200154EN* Solution Usage

Description

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bizhub PRO 1200 Image too light, dark, uneven or wrong color
When using the Adobe® PostScript (P) driver or the SOFHA PostScript (Plug-in) driver, halftone images of color images are poor, showing very little
gradation. Images are reproduced as black and white.

Solution
CAUSE: By default, the Adobe® PostScript (P)and the SOFHA PostScript (Plug-in) drivers simply convert color information to black and white. The image
needs to be converted to grayscale to provide the gradations that make the resulting images look more realistic.

SOLUTION: Use the following settings to improve color halftone reproduction.

PS(P) driver: Set controller SW6 = "1"
SOFHA PS(Plug-in) driver: Check “Use CIE Color” on the [Screen] tab in the driver
Note : With either driver, making the change may slow RIP processing speed in some cases, depending upon the amount of data to be processed.

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bizhub PRO 1200 Image voids or deletions
Solution ID TAUS0902788EN* Solution Usage 1

Description
After installation of a new machine output had a blurred image at the leading edge.

Solution
CAUSE: Firmware update is required.

SOLUTION: Please installfirmware version G00-15 (G00-16 forPrint Control). Refer to the attached Release Notes prior to installation.
Notes :
1.The firmware is available for download from the Download Selector.
2. There is an addition of the [Lead Transfer SW Timing Adj.] function in the Service Mode.
[Service] g [Machine Adjustment] g [Timing Adjustment] g [Lead Transfer SW Timing Adj.]
3. After installation of thefirmware, Printer Lead Edge Transfer Switch Timing adjustment is visible and shows a setting of value +4 from the factory. After
readjusting to setting of 0 , lead edge appears normal. See attached example.
4. This firmware has been already applied to machines beginning with the following serial number cut-in:

bizhub PRO 1200 A0G6011000055-

bizhub PRO 1051 A0G9011000050-
5.To viewa PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1200148EN* Solution Usage

Description
Whites spots (marble effect). Please refer to the attached examples.

Solution
CAUSE: This can be caused by performing setup adjustments when using old supplies.

SOLUTION: Confirm adjustment setting values and restore factory data.If that does not resolve the issue, install new supplies and peform the setup
adjustments.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

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bizhub PRO 1200 Miscellaneous
Solution ID TAUS0700453EN* Solution Usage 1026

Description
NVRAM Troubleshooting Procedure used to identify NVRAM problems andinformation concerning damaged or missing NVRAM/BRU.

Solution
bizhub C250/C252/C300/C350/C351/C450
NVRAM trouble codes (C-D3xx codes) can occur at any time. Mostly these codes happen when updating firmware. A NVRAM Data Restore procedure can
be used to address these codes:
Stop, 0, 7, 1, 3, 9, *
What this procedure does is take a good image of the NVRAM off the MFP board (created when you performed the NVRAM Data Backup) and restore it to
the NVRAM. There are approximately 30 registers that can be corrupt, so the above procedure may have to be done as much as 30 times.
WARNING : If a corrupt NVRAM is suspected, DO NOT perform the NVRAM Data Backup. This will take the corrupt NVRAM image and back it up to the
MFP board. If this is done, and the NVRAM is replaced, the corrupt data that was just backed up will be transferred to the new NVRAM. If this is the case,
then the NVRAM and MFP board will have to be replaced as a set.

Known unrecoverable NVRAM symptoms:

1. Stuck on hourglass screen
2. Incorrect meters
3. When performing the NVRAM restore procedure the codes repeat themselves
Note : One thing that has been noticed is these machines seem to be highly susceptible to voltage sags and spikes. It is HIGHLY recommended to install a
quality power line conditioner on these machines.
Known fixes for various codes:
C-D36E and C-E002 – Install Phase 3.01 firmware (H5 or H6 depending on model).

If a corrupt NVRAM is suspected, please try performing a Data Clear. This can be found in the Tech Rep mode.
CAUTION : All programmed addresses will be cleared. Please backup the address data using PageScope Web Connection to backup the data before
performing the Data Clear. If NVRAM replacement is necessary please be aware that the meters may not be transferred and they might be reset to zero. This
is unrecoverable and the correct meters cannot be input.

8020/CF2002/8031/CF3102
Codes C-3C00 through C-3C40 indicate a corrupt BRU.
Codes C-3C50 through C-3C90 indicates a problem with the PWB-C board or the scanner to main body cable.

8050/CF5001/bizhub PRO C500

The NVRAM for the bizhub PRO C500 cannot be replaced in the field. The only way to correct a corrupt NVRAM is to send the OACB, NVRAM, and PRCB
into Konica Minolta to be reset.
Known defective NVRAM symptoms:
1. Meters or default adjustment values are extremely high.
2. Adjustments do not hold after powering the machine OFF/ON.
Note : On the Black and White machines verify that the NVRAM is bad by swapping a good NVRAM from another machine in the same product family. This
will save significant time and expense in getting back the machine in working condition.

bizhub 200/250/350
Common symptoms when NVRAM replacement may be necessary:
1. Machine not going to ready state.
2. Not printing to a host name with DHCP.
3. Not scanning to E-mail.
4. On startup, abort code 0x0000999a .
5. Abort code 0x00f00b00 .
6. Not printing.
7. Machine rebooting every few minutes.
8. Screen freezing in Konica Minolta logo.
9. Keep losing machine settings when power OFF.

bizhub 420/500
Common symptoms when NVRAM replacement may be necessary:
Note : First try to flash the machine to the latest firmware before swapping the NVRAM because the firmware fixes many of the following symptoms:
1. Screen freeze in Konica Minolta logo.
2. Fax unit locking up theMFP or not recognized.
3. C-E084 error code.
4. Cannot PING the MFP.
5. C-D203 error code.
6. Display resetting to Japanese.
7. Losing network settings after firmware upgrade.
8. C-E002 error code.
9. Scan to E-mail or FTP.
10. Loss of adjustment data.
11. Total counter is reset.
12. Display TCR adjustment.
13. C-284x error code.

bizhub 600/750
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bizhub PRO 1200 Miscellaneous
Common symptoms when NVRAM replacement may be necessary:
1. Screen freeze in Konica Minolta logo.
2. Cannot recognize document feeder.
3. Error code SC2203 .

7145/7255
Common symptoms when NVRAM replacement may be necessary:
1. Blank screen.
2. Loss of E-mail addresses.
3. Loss of settings.
4. Error code E56-01 .

Ordering Procedures
Call the SSDContact Support Centerat 800-825-5664, to open a Problem Ticket.
IMPORTANT : All requests for NVRAMs must be approved by the SSD Contact Support Center and a problem ticket generated.If a request is received
without an established problem ticket number the request will be denied.
Access the online ordering program on MyKonicaMinolta.com.
1. Login to MKM.com.
2. Select the Service tab.
3. Select Warranty, Repair, & Special Programs (menu at left side of screen).
4. Click on Warranty Services & Technical/FOC Programs (in center of screen).
5. Select NVRAM/BRU Replacement Program.

Updates/Status
Call Logistics at 201-818-3515.
Notes :
a. Refer to the attachedrevised Bulletin Number 5783 for more detail.The bulletincontains information concerning many of the newer models.
b. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0801706EN* Solution Usage 43

Description
Paper testing requirements.

Solution
All paper testing requests must be made through KMBS Marketing.
Requests for testing on Production Print products can be directed to Dawn Nye ( [email protected] ). All other requests can be directed to the
Marketing group in general. They can be reached at 201-825-4000.
Notes :
1. Paper will only be considered for testing on current products.
2. This process is not for troubleshooting paper feed or quality issues.

Solution ID TAUS0626730EN* Solution Usage 32

Description
FOR INTERNAL USE ONLY
How to obtain the PJL/PCL and PostScript specifications list.

Solution
Each individual customer must have a problem ticket as a record of request for the PJL/PCL and PostScript specifications list.
It is no longer a requirement tocomplete the non-disclosure agreement (NDA) .
When provided, the specification list is not to be given to any other customers without submissionof a new problem ticket for the additional requesting
customer.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID TAUS0900736EN* Solution Usage 26

Description
How to load a 32-bit driver on a 64-bit operating system.

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bizhub PRO 1200 Miscellaneous
Solution
Please follow this step-by-step procedure and refer to the attached video.
1. Load the 64-bit driver on the server and share it out.
2. Load a 32-bit driver on a workstation locally.
3. From the workstation perform the Run command to connect to the server (example: \\11.11.5.33) and press enter. This should bring up the server.
4.Navigate to the previously shared out printer on the server.
5. Right-click on the shared out printer and select properties.
6. Select the sharing tab and then click on the Additional Drivers button.
7. Select or check-off the 32-bit driver to be added to the 64-bit system.
8. Select OK and then browse to the folder that houses the 32-bit driver to be installed and select OK. The Additional Drivers window should now have the
32-bitand 64-bit checked off.
9. Check the Additional Drivers of the Server to make sure that the 32-bit has been pushed up (right-click on the shared out printer of the server
=>Properties =>Sharing Tab =>Additional Drivers).
Notes :
a.This was tested on like versions of 32-bit and 64-bit drivers.
b.To viewthis procedure, Apple© QuickTime®should be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ .
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1000231EN* Solution Usage 26

Description
Vendor/key counter specifications and vendor-related firmware guide.

Solution
The attached documentation lists all of the functions available for the MFPs when certain Vendor modes are enabled, and lists any special firmware that
might be needed. This information applies to all KMBS equipment.
Vendors listed in the matrix:

Jamex®

ITC Systems©

Equitrac©

CopiTrac©

Pharos©

Business Machine Showcase©

Entrac©
If a function is listed as Not supported please use the Vendor-related Firmware updates documentto see if Special firmware is available for the MFP in
question. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Note : To view the attached Port Functions Matrix document, you may need to download a free copy of Microsoft® Excel® Viewer (74MB).

Solution ID TAUS1200457EN* Solution Usage 22

Description
NVRAM Troubleshooting Guide

Solution
The attachedbulletin must be referenced before NVRAM replacement can be authorized. To view the PDF, you may need to download a free copy of Adobe
Reader®.

Solution ID TAUS0648640EN* Solution Usage 21

Description
Key Counter location (4-pin connector)

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Solution
The color model supports the 4-pin key counter (basic) for use with CABX0094
Keycounter 4-pin interface for standard tracking
- Equitrac© cable: CABX0094
- Copier Interface: Keycounter 4-pin interface
- Copier configuration: Keycounter Mode
- Copier Add-ON interface Kit: None. Internal 4-pin harness installed standard from factory
- Extended Attributes: Not supported by the 4-pin Keycounter Interface, neither supported by CABX0094. However, when using EE/EO (version 4.03
onwards) - extended attributes may be be possible using CABX0094 when used in conjunction with the "Konica Minolta - Enhance SNMP" option which is
presently only functional in EO/EE.
Notes :
1. Equitrac© must have the supply cable (Item #CABX0094) along with any adapters for the product.
2. Please see the attached documentation to see the various Key Counter (4-pin) locations. To view a PDF, you may need to download a free copy of Adobe
Reader®.

Solution ID TAUS0657371EN* Solution Usage 20

Description
Citrix® compatibility.

Solution
Citrix® has published a list of KMBS products and their compatibility with different versions of Citrix® . These are known as Citrix® Ready™ products.
KMBS has also done some testing that might notdocumented on theCitrix® Ready™ products web page.Attached is a document with additional information
on Konica Minolta's Citrix Ready Certified products.
Also, refer to the attached Citrix® compatibility list for additional information.Some products not listed below arelisted in the attached document.It covers
other MFPs like the bizhub 600/601/750/751/360/361/362/420/421/500/501/162/180/210/222/282, the bizhub C350/C353/C253/C203, the bizhub PRO
1050/920 and controllers like theIC-303 and IC-409.
To viewa PDF, you may need to download a free copy of Adobe Reader®.

Note : The test resultsfor

bizhub C652DS/C552DS and C360/C280/C220with XenApp® 6.0 are included.

bizhub 652/602 for XenApp® 5.0 are included.

bizhub C20 for XenApp® 5.0 are included.

Konica Minolta Universal Printer Driverare included.

IC-202
Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe® PostScript driver version 1.0.0 or
the PCL driver version 1.01 the print controller can be used without restrictions.

IC-203
Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Presentation™ Server 3.0 environments with the Microsoft® Word 2003/Excel 2003 and
Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe® PostScript driver version 2.0.28 or the PCL
driver version 2.0.0, the print controller can be used without restrictions.

IC-205
Tested in both theCitrix® Metaframe™ XP (FR3) and theCitrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used
with the following restrictions:
1. Cancelled print jobs may stay in queue when using the GDI driver.
2. The printer icon may disappear when cancelling a print job when using the GDI driver.
3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver.

IC-302
Tested withCitrix® Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 1.1.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The only restrictions found were that Owner Information functions were
not available.

IC-401
Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Word 2003, Excel
2003 and Adobe® Acrobat® 6 applications loaded. Testing has been performed with the PostScript driver version 1.0.
The following restrictions:
1. The mixed media function may not be used.

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2. Enabling the "Delete pending print jobs at logout" on the Metaframe™ server does not result in the print jobs being deleted.
3. Print job access codes should not be used.

IC-402
Tested withCitrix® Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 1.0.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The following are restrictions that were found:
1. Custom Size setting is not available.
2.Owner Information, Lock Job and Copier store print functions are not available.
3. The client default settings are not saved.

IC-405
Tested withCitrix® Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 2.0.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The only restrictions found were thatMedia Mixed function is not
available by network printer.

IC-611
Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe® driver version 1.0.0.7
or the PCL driver version 1.0.1 the print controller can be used with the following restrictions:
1. The watermark function will not function when using the PCL driver.
2. The PostScript Visual driver is not available with Microsoft® Windows 2003 Server.
3. Booklet mode may not function when called within Adobe® Acrobat®.

IP-901
Tested withCitrix® Metaframe™ FR3 on Microsoft® Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6. The only restrictions found were that Owner Information functions were
not available.

bizhub C350 Standard Controller

Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Word 2003, Excel
2003 and Adobe® Acrobat® 6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction:
The watermark feature will not be available on a locally installed printer.

bizhub 200/250/350 Standard Controller

Tested in both the Citrix® Metaframe™ XP (FR3) and the Citrix® Metaframe Presentation™ Server 3.0 environments with the Microsoft® Office, Microsoft®
Excel and Adobe® Acrobat® 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the print
controller can be used with the following restrictions:
1. The custom paper size setting is not available.
2. The default selections made on client workstations will not be reflected on the printer properties screens.

bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250
Tested withCitrix® Metaframe™.
Applications tested were Microsoft® Word 2003, Excel 2003 and Adobe® Acrobat® 6.No restrictions were found in testing.

Solution ID TAUS0901640EN* Solution Usage 19

Description
How to perform a file capture.

Solution
Pleaseunzip the attached WinZip® file to accessthe procedure.To open the ZIP file, WinZip® should be installed. WinZip® can be downloaded from the
WinZip® website . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
To viewthe zipped PDF, you may need to download a free copy of Adobe Reader®.

Thedocument addresses the topics:

USB memory
Key files for log acquisition
Setting of the controller
Situation of needed controller log and captured files
Procedure of acquisition of the controller defective log
Procedure of acquisition of the controller capture
The required key files (showalllog and getcapture) are also included.

Key file for acquisition of the defective log of the controller: showalllog
Key file for acquisition of the controller capture: getcapture
Store either key filein the USB memory.If both key files are stored in the USB memory at the same time, the files may not be captured correctly.

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Solution ID TAUS1000665EN* Solution Usage 17

Description
ICPlist.

Solution
In order to enhance the safety of the product, ICPs are implemented. An ICP is IC protection and it works as fuse. If current to a board, motor or the other
device exceeds the rated value, the ICP is OPEN to protect circuitry. See attached document for the ICP (fuse)list for main body and peripherals. To viewthe
PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD

Solution ID TAUS0900739EN* Solution Usage 16

Description
How to load a 64-bit driver on a 32-bit Server system (Microsoft® Windows 2003 Server/Vista™).

Solution
Please follow this step-by-step procedure and refer to the attached video.
1. Load the 64-bit driver on the client.
2. Load the 32-bit driver on the server and share it out.
Note : If you receive a pop-up indicating “COPY ERROR”, setup cannot copy this file. Example: KOZJA_.PP_. This could possibly be a file path length
limitation. Try reducing this limitation by pulling out the specific driver needed and placing it on the desktop.
3. From the 64-bit client perform the Run command to connect to the 32-bit server (example: \\11.11.5.33) and press enter.
4. Double-click on the shared out printer.
5. Select printer and then properties.
6. Select the Sharing tab and click on the additional drivers box.
7. Select or check-off the 64-bit (x64) driver to be added to the 32-bit server.
8. Select OK and the 64-bit driver should be pushed up to the server.
9. Check the additional drivers of the client and server to confirm that the x86 (32-bit) and x64 are both installed.
Notes :
a.This was tested on like versions of 32-bit and 64-bit drivers.
b.To viewthis procedure, Apple© QuickTime®should be installed.It can be downloaded for free at http://www.apple.com/quicktime/download/ .
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1001130EN* Solution Usage 16

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Description
How to use data capture to obtain information for troubleshooting and analysis, and when to provide each type. The data reports are:

Machine Managmenet List

Engine Log File
Settings File
IP Log

Solution
Use these procedures to capture data from the 1051, 1200, and 1200P using a USB stick.

Note: If a USB stick is not available, files can be obtained using the same procedures as for models 950/1050 usinghyperterminal. Referto the attached
document for details.

Machine Management List (Ver. 20 and above)

1.Insert a USB stick into theUSB service port.
2. On the operation panel,press[Utility/Counter] ? [Detail] ? [Help] ? [Utility/Counter] ? [Mode Check].
When to provide: All errors

Engine Log File (all versions)

1. Insert a USB memory stick into the USB service port.
2. On the operation panel,press[Utility/Counter] ? [Utility/Counter] ? [Power Save] ? [Power Save].
Note: The Interrupt button will keep flashing until the file is transferred. Do not remove the USB drive while the button is flashing.
When to provide:All errors

Settings File (all versions)

1. Insert a US memory stick into theUSB service port.
2.Enter Service Mode (Stop-0-0-Stop-0-1).
3.Select#16 Setting Data.
4. SelectStore to External. The filename will bein the format: Serial Number-Date-File #.txt
5. Press the "Start Storing" button once. The file loads quickly.
6. Select Return | Exit and remove the USB drive.
When to provide:All errors

Key Files for IP Log Acquisition (all versions)

Note: The key files are contained in the .zip file attached to this solution. Note that only onekey filecan be on theUSB stick at any one time. This is because
the machine will look only for the first key file; any additional key files are ignored, and you will wind up getting the wrong information. Consequently, you must
transfer the log files and key files to another location before loading a new key file on the USB stick.

The key files are:

Key file for acquisition of the defective log of the controller: showalllog

Key file for acquisition of the controller capture: getcapture

Refer tothe IP Controller Data Capture file inside the attached .zip file for all setup procedure and key file information.
When to provide:All Printing Errors. In addition, the Machine Management List, Engine Log File, and Settings File (above) are required.

SPECIAL NOTE: Solution contribution by Felix Burgen, ESS

Solution ID TAUS0902379EN* Solution Usage 15

Description
Configuration sheet and Specification sheet.

Solution
Attached is the bizhub PRO 1051/1200/1200P "All possible configurations" sheet dividing the possibilities into finishing-based groups. Each group starts with
the option closest to the main body.Six finishers can be attached directly to the print engine; other finishing options can then be added to the left. The resulting
groups are:

7 configurations based on GP-501

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16 configurations based on FD-503
14 configurations based on LS-505
5 configurations based on SD-506
3 configurations based on PB-50x
1 configuration based on FS-521
Also attached is the bizhub PRO 1200/1200P Specification sheet providing a brief explanation of:

Printer Specifications
System Specifications
Controller Specifications
Scanner Specifications (not for bizhub PRO 1200P)
Copier Specifications (not for bizhub PRO 1200P)
Accessories
Paper Feed Units (PF-702/PF-703)
Relay Unit (RU-506)
Folding and Punching Unit (FD-503)
GBC Punching Unit (GP-501)
Saddle-stitching Unit (SD-506)
Stacking Unit (LS-505)
Perfect Binding Units (PB-502/PB-503)
Stapling Unit (FS-521)
Note : To view a PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0642584EN* Solution Usage 11

Description
How to install an indicator light system (Status indicator light).

Solution
Konica Minolta does not supply an indicator light system. However, one can be purchased and installed. The following information is needed.

Patlite Corporation www.patlite.com/

Patlite LES-402A-RYGB (four light pole mounted system)
Patlite SZ-012 Mounting Bracket (needed to mount the light pole to the machine)
The following connectors are needed to connect the Light Pole Wiring to the machine.

Tyco Electronics AMP www.tycoelectronics.com/

Connector (concave) - 179228-6 (CRIMP TYPE II RECPT HSG)
Connector (convex) - 292254-6 (CT RELAY HDR ASSY 6P NAT)
Pins (6 needed) - 179518-1
Connector packed in installation kit has 7 wires. Only six are usedfor the light bar. Pin 1 is marked in the plastic of the connector with the black wires
attached;please look closely.
The wires on the machine plug side of the connector are numbered in reverse (pin 1 on the indicator light side of the connector is attached to pin 6 of the
machine side). Keep this in mind when consulting themachine schematics and the Service Manual sectionfor connecting the indicator light.
Connector pins below refer to the harness with the black wires that comes in the kit with the light.

Pin 1 is not used (would be a ground but our system switches to ground)

Pin 2 connected to the BLACK wire in the light harness(+24 volt power lead)

Pin 3 is connected to the ORANGE wire in the light harness and causes the AMBER light to come on. This happens when the machine is out of toner.

Pin 4 is connected to the RED wire in the light harness and causes the RED light to come on. This happens when there is a machine paper jam or when
there is a paper mismatch from the Fiery® controller and the Detail Check button comes on requiring customer interaction.

Pin 5 is connected to the GREEN wire in the light harness and causes the GREEN light to come on. This happens when the machine is operating
normally (making copies). The BLUE light is also on at this time.

Pin 6 is connected to the BLUE wire in the light harness and causes the BLUE light to come on. This happens when the machine is on and ready to
copy, print or scan but not actually running. The BLUE light is also on with the GREEN light when the machine is operating and making copies.
Note : This is a four-light system that indicates Ready, Operating, Low toner, and Jam.The wiring for the light system can be found in the Service
Manual.Please see attachments for reference. To view a PDF, you may need to download a free copy of Adobe Reader®.

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Solution ID TAUS0800473EN* Solution Usage 10

Description
Is GBC® pre-punched paper a supported paper type?

Solution
At this time GBC® pre-punched paperis not a supported papertype.
If attempting to run this stock and jamming occurs, it may be possible to lessen jamming by:

Feeding paper in the 8.5x11Rdirection.

Rotating the output image and aligining the paper to feedwith the punched holes on thetrail edge (non-feed side).
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID TAUS0902479EN* Solution Usage 9

Description
How to set up Scan to SMB on Microsoft® Windows 2008 Server.

Solution
Please see the attached video for the procedure. The video should be played on Microsoft® Windows Media Player version 9 or later. The latest Media
Player can be downloaded at: http://www.microsoft.com/windows/windowsmedia/default.mspx .

NOTE: Video is only for the settings on the server. Settings on the main body vary by model.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS0902535EN* Solution Usage 9

Description
CS Remote Care (vCare) HTTP Protocol Support

Solution
This solution applies to KMBS Direct branches only and is included only for SSD Support reference.

The HTTP Communication protocol is newly supported for bizhub vCare. Major advantages of HTTP communication include the ease of configuration and
the utilization of the widely accepted HTTP protocol.
MFPs registered in the vCare system as of 9/15/2009 are to be configured via the new vCare HTTP protocol.

Supported MFPs configured for one-way HTTP communication:

bizhub C220/C280/C360

bizhub C35/C35P/C25

bizhub C452/C552/C652/C552DS/C652DS

bizhub C754/C654

bizhub PRO C5500/C6500/C6500P/C6501/C6501P/C5501/C6000L

bizhub PRESS C8000/C7000/C7000P/C70hc/C6000

bizhub 652/552

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bizhub 423/363/283/223

bizhub 42/36

bizhub PRO 950

bizhub PRO 1200/1200P/1051

Notes :
1. The bizhub C452/C552/C652/C552DS/C652DS and bizhub PRO C5500/C5501/C6500/C6501 registered in the vCare system for one-way E-mail
communication pending connection may be reconfigured for HTTP communication. Contact vCare support at [email protected]
2. The bizhub PRO C5500/C6500/C6500P must be upgraded to level 50 or higher to support HTTP protocol.
3. Future bizhub PRO MFPs will support Controller NIC HTTP communication.
4. Information from the MFP is sent to the vCare/CSRC system via the HTTP protocol through a WebDAV Server (located in the Ramsey datacenter).

The bizhub vCare setup centers and/or Konica Minolta direct branches will be required to be enter the following settings into the MFP’s vCare settings:
URL: 207.18.56.55/webdav/
Login Name: http
Password: us200

The same WebDAV connection URL and authentication credentials will be entered in all bizhub Workgroup and PRO MFPs until further notice.

Set the Heartbeat setting to “Disable” until further notice. This setting does not need to be configured because of the frequent reporting schedule configured
on the MFPs. Disabling this setting will reduce unnecessary network traffic. If the Heartbeat setting is supported in the future, additional documentation will be
provided.

The Notification Schedule configures when MFPs will send updates to the vCare System. This setting is configured in the MFPs Service Mode a CS
Remote Care Settings.

bizhub Workgroup MFPs :

1. Within the CS Remote Care Detail Setting, select Notification Settings.
2. Select Schedule and press Enable.
3. Select Day and enter 2 for Day Frequency.
4. Press SET.

bizhub PRO MFPs :

1. Within the CS Remote Care Detail Setting, select Periodical Transmission Set.
2. Select Schedule and press Enable.
3. Select Every Day and enter the time in Military Time.
4. Press OK.
The Center Notification Schedule configures which information will be sent to the vCare System during scheduled updates.

This setting is configured in the MFPs Service Mode a CS Remote Care Settings

bizhub Workgroup MFPs :

1. Within the CS Remote Care Detail Setting, select Center Notification.
2. Select only the following numbers:
1_2_3_4_5_6_8_9 (Do not select number 7.)
3. Press End.

bizhub PRO MFPs :

1. Within the CS Remote Care Detail Setting, select Data Collection Setting.
2. Select Basic Data, Machine Adjustment Data and Coverage Data.
3. Press OK.

Documentation and Training Video

On the Docs Directory in the SOLUTIONS 3rd Party/vCare/HTTP folder are documents, vCare HTTP Setup Instructions and a training video relevant to
supporting the HTTP protocol.
The HTTP configuration simulation video demonstrates the settings which need to be entered by bizhub Setup Centers and/or Konica Minolta Branches on a
Workgroup MFP.

The MFP’s menu panel may differ slightly depending on the Workgroup MFP series.

The MFP’s menu panel differ for bizhub PRO MFPs and requires dipswitch settings to be configured.
IMPORTANT : The WebDAV HTTP settings (as detailed above) entered in theMFP's vCare/CSRC settings will remain the same for bizhub Workgroup and
PRO MFPs.

Consult the individual bizhub vCare HTTP Setup Instructions for each model series for detailed configuration details. The bizhub vCare HTTP Setup
Instructions are available for downloaded from MKM.com and the SSD Download Selector.
Note : To view the attached PowerPoint presentation, you may need to download a free copy of Microsoft® PowerPoint® Viewer (60.3MB).

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Solution ID TAUS1001525EN* Solution Usage 9

Description
Setting up Scan-to-SMB (Microsoft® Windows File Sharing) with Macintosh® 10.5.8, Macintosh® 10.6.3 and Macintosh® 10.6.7

Solution
The attacheddocumentation will guide you on whatis required in order to share a folderthen make it available on the network, andwhatsettings must
beentered on the various machines via a web browseror as a walk-up. To viewa PDF, you may need to download a free copy of Adobe Reader®.

Related Topics
Macintosh® 10.5.8, Macintosh® 10.6.3 and Macintosh® 10.6.7setup procedure:
Confirm the User and available Shared Folders

Verify the network information of the Workstation

Create and Share a Folder
Checkthe firewall
Check from another computer
Review
Procedure via a Web Browser oras a walk-up
Scan to a Sub-Folder (Web Browser and walk-up setup)
Create a Favorite
SPECIAL NOTE : Solution contribution by SSD Printer Support and Cesar Jimenez, Production Print/SSD

Solution ID TAUS0902487EN* Solution Usage 8

Description
How to enable jam code display on the touchscreen.

Solution
To enable jam code display on the touchscreen, perform the following:
1. Access the Service Mode (with power ON, press the Utility/Counter key, Stop, 0, 0, Stop, 0, 1).
2. Touch [07 System Setting] on the touchscreen.
3. Touch [01 Software DIPSW Setting] on the touchscreen sub menu.
4. Repeatedly touch the left up-arrow until [11] is displayed.
5. Repeatedly touch the right up-arrow until [7] is displayed.
6. Touch [ON (1)] on the touchscreen.
7. Touch [Return] on the touchscreen to return to the "Service mode menu screen" on which the sub menu was displayed.
8. Touch [Exit] twice to return to the standby screen.
Note : Making this change to the software switches will allow both a position code and a J-code reference to be displayed on the touchscreen any time a
jam occurs.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1104031EN* Solution Usage 8

Description
Troubleshooting Guide for bizhub PRO 1051/1200/1200P.

Solution
Please use the attached bizhub PRO 1051/1200/1200P T/S Guide. Contents of the Troubleshooting Guide:

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Main body/Options
Main body
1. Instructions for adjusting the Transfer belt
2. C2210(drum motor error) frequently occurs
3. Centering error detection for the reprint
4. Wast toner box full detection
5. Identification way of durability improvement fusing roller
6. C2214 (Toner conveyance abnormality)
7. Caution when pulling out drum unit mount
8. Information needed at problem escalation
9. Caution for machine installation
10. Waste toner path packing
11. Centering adjustment
Print Image
12. Background appears at the edge of paper by drum cycle during continuous printing
13. Soilage on the 2nd side/dent on the paper
14. Improvement to cleaning performance when low coverage printing
15. Machine setting, image soilage, density stability
16. Drum cleaning failure
17. Halftone Image improvement
Electricity
18. The contents for change in each engine firmware version
19. List of software DIPSW
20. How to backup / restore NVRAM
21. How to store/restore data
22. The capture procedure of engine Log
23. Procedure to take the List Print file
24. ICP List for main body
25. ICP List for options
Setting
26. How to use the [Security Strengthen mode]?
27. How to specify a tray after ATS functions and paper is loaded
28. Lead Edge Image Erase
Options
29. Options cannot be recognized
30. When stapling papers, mis-alignment occurs
31. When feeding paper from PFU tray, C4705 appears
32. PF-703, how to set tray
33. SD-506 tri-fold adjustment procedure
34. Punch hole function may fail in FD-505
35. SD-506 booklet mal-alignment and jam
36. FS-521 Staple jam
37. LS paper exit mal-alignment
38. LS door opens with its rebound
39. PF-703 AC line cord Problem
40. PF-703 tray does not ascend
41. PB-502/503 Cover page misaligns
42. FS-521, Paper exit alignment plate adjustment
43. SD-506 line appears from the trimming edge
44. SD-506 Bundle exit tray problem
45. GP-501 Incorrect wiring harness route
Jam
46. J2101
47. J7542/J7543
48. J7543 occurs or corner of paper is folded
49. J1301/J1401/J1501/J1611/J1621/J1631/J8111/J8121/J8131
50. J1301/J1401/J1501/J1303/J1403/J1503
51. J-2101?J-3102 (In printer job)

Print control firmware/Print drivers

1. Special ROM Contents list
Controller version G00-20 base Special ROM
2. Special driver contents driver list
PS(P) Special driver
PS(P) special driver Windows: version 2.0.0 base
PS(P) special driver MacOS9x, MacOS10.2x/10.3.x/10.4x/10.5x: version 2.0.0 base
PS(Plug-in) Special driver
Plug-in special driver Windows: version 2.0.242 base
Plug-in special driver MacOS9x: version 2.0.391 base; MacOS10.2x/MacOS10.3.x/10.4x/10.5x: version 2.0.242 base
PCL version 2.0.0.0 base special driver
PCL special driver Windows: version 2.0.0.0 base
3. Others
a. When searching for controller by clicking on “Search” button of ToneCurve Utility cannot connect to controller.
b. After sending data from PC, machine takes long time to print out.

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bizhub PRO 1200 Miscellaneous
c. Controller does not accept job while having been initializing.
d. When selecting thin line adjustment on driver, scratching image appears on halftone section.
e. When imposing using PostScript (Plug-in) driver from Adobe Acrobat® 9, image is printed misaligned about 5-10cm.
Note : To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0801272EN* Solution Usage 7

Description
Support for Account Track, Secure Print, and User Authentication from Unix/Linux environments.

Solution
The Konica Minolta Print Utility v1.8,whichsupports Account Track, Secure Print, and User Authentication from Unix/Linux environments, has been released.
Details are included in the attached PDF document.

The Konica Minolta Print Utility v1.8 supports the following Unix and Linux platforms;
Sun Solaris 7, 8, 9, and 10 (Sparc,x86)
IBM-AIX 5L v5.1 and above (Power)
HP-UX 11.11 and above (PA-RISC, Itanium2)
Red Hat Linux 8 and 9 (x86)
Red Hat Enterprise Linux 2.1, 3, 4, and 5 (x86)
SuSe Linux Professional 9.2 and 9.3 (x86)
SuSe Linux 10 (x86)
Debian GNU/Linux 3.1 and 4.0 (x86)

The Konica Minolta Print Utility v1.8 supports the following KM products;
7145 (IP-432)
7155, 7165 (IP-511)
7075, Force75 (IP-601/601M)
7085 (IP-602)
bizhub 7222, 7228, 7235 (IP-424)
7255, 7272 (IP-511A)
bizhub PRO 1050/1050P
bizhub PRO 920
bizhub 750, 600
bizhub 500/420/360
bizhub 350 (embeddedcontroller)
bizhub 501/421/361
bizhub C450, C450P (embeddedcontroller)
bizhub C351(embeddedcontroller)
bizhub C352/352P/C300 (embeddedcontroller)
bizhub C250, C250P
bizhub C252
bizhub C650/C550 (embeddedcontroller)
bizhub C451 (embeddedcontroller)
bizhub C353/C353P/C253/C203 (embeddedcontroller)
magicolor 8650
* bizhub C652DS/552DS/652/552/452 (embeddedcontroller)
* bizhub PRO 1200/1200P/1051 (embeddedcontroller)
* bizhub C360/280/220
* bizhub PRO 950 (embeddedcontroller)
* bizhub 362/282/222
* bizhub 601/751

* - The PPD's for these KM MFP's are not part of the initial Konica Minolta Print Utility v1.8 (KMPU1.8) install package.
These additional PPD's as well as the complete Konica Minolta Print Utility v1.8 are available
for download via the Konica Minolta Download Selector:
1. Login in via www.mykonicaminolta.com
2. Select the "Service" link located on the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left.

Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS/SSD

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Solution ID TAUS0901880EN* Solution Usage 7

Description
Option compatibility between original bizhub PRO 1050/bizhub PRO C6500 series andthe bizhub PRO C6501 series.
Option compatibility between the original and latestPRO and PRESS machines, both B/W or Color.

Solution
The option configurations can be confusing between "old" and "new". Some questionsthat might come to mind are:

Can "old" options be configured with "new" options?

What options can be installed on the "01" series mainbody versus the "00" series?

What options can be installed on either series?

Can options for PRO machines be installed on PRESS machines?

For answers, pleaserefer todetailed informationin theattached document. To view the attached document, you may need to download a free copy of
Microsoft® Excel® Viewer (74MB).

Solution ID TAUS0902385EN* Solution Usage 7

Description
Power and site requirements.

Solution
The attacheddocumentation for the bizhub PRO 1051/1200/1200P contains site and power requirements. To viewa PDF, you may need to download a free
copy of Adobe Reader®.

Solution ID TAUS1000613EN* Solution Usage 7

Description
SD-506, adjustment procedure for trimming problems (imperfect trimming, burr at the trimmed edge).

Portion of the trimmed edgeremains or is not smooth (burr).

Burr marks remain on trimmed paper or trimming board gets cracked because the blade excessively "bites" the trimming board.

Solution

CAUTION : Please pay attention to the following before making each adjustment.
1. Check the symptom very carefully.
2. Some adjustments may involve a certain amount of risk. Be very careful not to harm yourself.

Please check the machine as described below if trimming leaves "burrs".

1. Check and clean the actuator. Check if there are trimming scraps between the blade holder and actuator contact point.
2. Check any other machine status and use conditions. Confirm that there is no "overloading" factor.
Note : Pleaserefer tothe attached adjustment procedure for the SD-506 imperfect trimming or burr at the trimmed edge. To viewthe PDF, you may need to
download a free copy of Adobe Reader®.

Solution ID TAUS1001264EN* Solution Usage 7

Description
How to set up Scan-to-SMB (file sharing):

in a Domain environment.
in a Workgroup (Peer-to-Peer environment).
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Solution
The attacheddocumentation will guide you on whatrequired in order to share a folderthen make it available on the network, andwhatsettings must beentered
on the various machines via a web browseror as a walkup. To view a PDF, you may need to download a free copy of Adobe Reader®.

Related Topics
Microsoft® Windows XP setup procedure:
Confirm the User and available Shared Folders

Verify the network information of the Workstation

Create and Share a Folder
Checkthe firewall
Check from another computer
Review
Procedure on a Domain via a Web Browser oras a walkup
Scan using a Host Name
Set up a hidden Share
Scan to a hiddenShare (Web Browser and walkup settings)
Scan to a Sub-Folder (Web Browser and walkup setup)
Create a Favorite
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS0800946EN* Solution Usage 6

Description
How to find/display a MAC address.

Solution
To find the MAC address of a specific device in a Microsoft® Windows environment, such as a main body internal NIC, access the command prompt,PING
the TCP/IP address of the device and then perform the command, arp <space> TCP/IP address of the mainbodyNIC <space> - a <carriage
return>.
The attached procedures are for Microsoft® Windows 98/NT/2000/2003/XP, DOS/Microsoft® Windows 3.11/Microsoft® Windows for Workgroups, Microsoft®
Windows Vista™ and Macintosh® OS X. To viewa PDF, you may need to download a free copy of Adobe Reader®.

Note : Also attached is the Technitium MAC Address Changer© freeware program. This software is not supported by Konica Minolta and is to be used at
your own risk.
To open the ZIP file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website . The file can either be saved to disk or opened. It
is recommended to download the ZIP and open from the local computer to view.

Solution ID TAUS1001452EN* Solution Usage 6

Description
How to set up Scan-to-SMB (file sharing)for Microsoft® Windows Vista™ andMicrosoft® Windows 7:

in a Domain environment.
in a Workgroup (Peer-to-Peer environment).

Solution
The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on
the various machines via a web browseror as a walkup.

Related Topics
Microsoft® Windows Vista™ andMicrosoft® Windows 7 setup procedure:
(Ultimate and Home Premium Editions)
Confirm the User and available Shared Folders

Verify the network information of the workstation

Create and Share a folder
Checkthe firewall
Check from another computer
Review

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Procedure on a Domain via a web browser oras a walk-up
Scan using a Host name
Set up a hidden Share
Scan to a hiddenShare (web browser and walk-up settings)
Scan to a sub-folder (Web Browser and walk-up setup)
Create a Favorite
Note : The information in the attached document also applies to models not specifically identified in the document due to dates of product introduction. The
information applies if the machine is listed in the applicable models for this solution.To view the PDF, you may need to download a free copy of Adobe
Reader®.

Solution ID TAUS1002204EN* Solution Usage 6

Description
How to set up Scan-to-SMB (file sharing)for Microsoft® Windows 2008 Server.

Solution
The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on
the various machines via a web browseror as a walkup. To viewa PDF, you may need to download a free copy of Adobe Reader®.

To view the video, you may need to download a free copy of Windows® Media Player.

Related Topics
Microsoft® Windows2008 Serversetup procedure:
Confirm the User and available Shared Folders

Verify the network information of the Server.

Create and Share a folder
Checkthe firewall
Check from another computer
Review
Procedure on a Domain via a web browser oras a walk-up
Scan using a Host name
Set up a hidden Share
Scan to a hiddenShare (web browser and walk-up settings)
Scan to a sub-folder (Web Browser and walk-up setup)
Create a Favorite
Note : All Server Settings should be performed by the customer's Network Administrator only.
For more information please see the Microsoft® KB Article ID: 887429 - Overview of Server Message Block Signing .
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS0641515EN* Solution Usage 5

Description
LS-501/LS-502/LS-505, VR adjustment at replacement of control board.

Solution
This information regards thereplacement of the LS-501/LS-502 control board which is an option of bizhub PRO 1050 series and bizhub PRO C6500 series,
and the LS-505 control board which is option of bizhub PRO 1200 series, bizhub PRO C6501 series and bizhub PRESS
C8000/C7000/C7000P/C70hc/C6000.
VRadjustment on LS-501/LS-502/LS-505 control board is necessary at replacement of the board (p/n 15AV -9314 and p/n 15AT-9313 for LS-501 ; p/n
15AW-9324 for LS-502 ; p/n A0H1 H933 00 and p/n A0H1 H010 01 for LS-505 ).

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Please see the attached documentfor the adjustment procedure and attached Bulletin Number 7043.ThisVR adjusts sensitivity of the sensor that detects the
gripper (p/n 15AV 5050 1).If it is not correctly adjusted, the followingserror codes may occur.

bizhub PRO 1050 series: SC76-04

bizhub PRO 1200 series: C-1204/C-1214
bizhub PRO C6500/6501 series: C-1204
bizhub PRESS C8000/C7000/C7000P/C70hc/C6000: C-1204
This information is also foundin the Service Manual (Field Service) in the LS-50x section under ADJUSTMENT/SETTING/MECHANICAL ADJUSTMENT.
Note : To view a PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0701663EN* Solution Usage 5

Description
Printgroove supported models.

Solution
The followingare supported by Printgroove version 1.5.0:

bizhub PRO 1050/1050P/1050e/1050eP(embedded)

bizhub PRO 950(embedded)

bizhub PRO 920(IC-203)

7085(IP-602/IP-602M)

bizhub PRO C500/8050(IP-901/IC-302/IC-405)

bizhub PRO C500(IC-301)

bizhub PRO C6500(IC-303/IC-305/IC-408/IC-304)

bizhub PRO C6500P(IC-303/IC-305/IC-304)

bizhub PRO C6501(IC-305/IC-408)

bizhub PRO C6501P(IC-305)

bizhub PRO C65hc(IC-305)

bizhub PRO C5500(IC-408)

bizhub PRO C5501(IC-305/IC-408)

bizhub PRO C650(IC-409)

bizhub PRO C550(IC-409)

bizhub PRO 1051/1200/1200P(embedded)

bizhub PRO 1600PwithSmart Imager R11

bizhub PRO 2000P withSmart Imager R11

bizhub PRO 2500P withSmart Imager R11

Xerox DocuTech 6100 seriesDocuSP4.x
Note : Please refer to the attacheddocument for additional information on Printgroove supported models. To viewthe PDF, you may need to download a
free copy of Adobe Reader®.

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SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS and Ed Bellone, Production Print/SSD

Solution ID TAUS0902105EN* Solution Usage 5

Description
How to determine the print data stream of a spool file on an AS/400®.

Solution
To determine the print stream that a spool file has been created in, use the command: wrkoutq
1. On the resulting screen, locate the queue that contains the spool file. Useoption 5 to display the spool files.
2.On the resulting list, enter option 8 beside the desired spool file. The attributes for the spool file will be displayed.
3. Page Down to the next screen and locate Printer device type. To the right, you will see the data stream type: *SCS, *IPDS *AFPDS,*USERASCII, or
others.
This information is important to determine which print server to use in orderto print the spool file.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/BSE

Solution ID TAUS1100389EN* Solution Usage 5

Description
How to transfer Machine Management List to a USB drive electronically.

Solution
To transfer Machine Management List (version 20 and above) to a USB drive electronically use this procedure:
1.Insert a USB stick into theUSB service port.
2. On the operation panel:
a. Press[Utility/Counter].
b. Press [Detail].
c.Press [Help].
d. Press [Utility/Counter].
e. Press [Mode Check].
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS1103536EN* Solution Usage 5

Description
How to identify the cleaning unit version.

Solution
There have been multiple revisions to the cleaning unit making it difficult to know which version is present.
Refer to the attached document for photos showing how to identify the version of the cleaning unit.To viewthe PDF, you may need to download a free copy of
Adobe Reader®.

SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

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Solution ID TAUS0652658EN* Solution Usage 4

Description
FS-503/FS-521, part number for staple case (not shown in Parts Manual).

Solution
Staple case (s/n 15AA 4356 0).
SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD

Solution ID TAUS0902445EN* Solution Usage 4

Description
Using the "Delete All Data" function.

Solution
The function of "Delete All Data" for the Hard Disk Drive (HDD) has beenadded to the "Administrator Setting" of the bizhub PRO 1200/1200P/1051/950.

bizhub PRO 1200bizhub PRO 950

This function is designed to use ONLY when discarding (scrapping) the machine. Purpose of this function is to delete personal/confidential dataon the
HDDin one action. It is enabled by changing the value of DIPswitch 40-1 to 1 . (default is 0 )
The followingis performed:

HDD1 and HDD2are overwritten by the selected overwrite mode.

Data in the memory board (NVRAM) is deleted.

The performed function is memorized by the MFP.

IMPORTANT
Do NOT execute this function unlessthe machine is being discarded. After performing this function, the machine will NOT work.
SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS0902480EN* Solution Usage 4

Description
How to set up Scan to FTP on Microsoft® Windows 2008 Server.

Solution
Please see the attached video for the procedure. The video should be played on Microsoft® Windows Media Player version 9 or later. The latest Media
Player can be downloaded at: http://www.microsoft.com/windows/windowsmedia/default.mspx .
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

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Solution ID TAUS1000072EN* Solution Usage 4

Description
Support for a five-peripheral configuration.

Solution
The bizhub PRO 1051/1200/1200P will support the following five-peripheral configuration only.
RU-506 + FD-503 + SD-506 + PB-503 + FS-521
Note : Phase 2 (version 20) firmware is required. The latest version firmware or system software is available via the Konica Minolta Download Selector.
Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Version 20 firmware was released on February 4, 2010. MicroPress® support should be releasedApril/May 2010.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS

Solution ID TAUS1000230EN* Solution Usage 4

Description
Release of version 20 and version 40 firmware (G00-20 and G00-40).

Solution
Added functions/change of specifications of printer control program and image control program.
1. Support of mixed paper size printing for the “Program Job”.
2. Support of different size printing for “file conbination” job from HDD.
3. Extension of a sample image output function.

Addition of actual image print for sample printing image function. Selection of a fixed pattern or actual image is possible.

Extension of the sampling cycle setting.

Addition of “Sample Print” button on the “MACHINE” screen.

Support of staple job, booklet job and Perfect Bind job.

4. Extension of a “BOX Explorer” function.

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Support of USB-Memory and USB-HDD.

Enable to back up the job file protected by password.

5. Direct transmission to suspended job of a printer job.
6. Addition of air blow function that value is initialized when recalled paper profile.

DIPSW 25-4
0: Value is retained (Default).
1: Value is initialized.

7. Direct selection in “Both Sides Adjust” mode is attained on the [MACHINE] screen.

DIPSW 20-0
0: Selection is impossible (Default).
1: Selection is possible.

8. Automatic print start when equipped the key counter.

DIPSW 11-2
0: Does not start automatically (default)
1: Automatically starts
Note : “Key Counter” function was not necessarily fully supported.

9. Not outputted job is listed for “Job History” on the Web Utilities.

DIPSW 24-1
0: Only outputted job is listed. (Default)
1:Outputted job and not outputted job is listed.

10. Possible to save the “List Print” to the USB memory.

Procedure : Insert the USB memory into the connection port of the main body and enter the [Utility/Counter (Hard key)] a [Details] a [Help (Hard key)]
a [Utility/Counter (Hard key)] a [Check (Hard key)] key.
11. Improvement to the cleaning blade position detection. Detection of irregular position will display C-2206.
12. Addition of cleaning blade bounding motion suppressing control.

DIPSW 5-2, 5-3

0,0: It changes according to the history of the drum and cleaning blade.
0,1: Inversion control is not performed.
1,1: Inversion control is performed (Conventional control)

13. Prohibition release of the “Front cover print” + “Booklet” + “Group” in a printer job.

Group setting is not canceled with “Page Select” print from recalling a HDD.

Permitted to group mode print.

DIPSW 11-5
0: prohibit (Default)
1: permit

14. Improvement of function at the change of body paper feed tray for printer job. When a body paper feed tray change after sending a printer job containing
“Insert Sheet” by “Wait Output” mode, it can be retained the insert sheet feed try. (When the tray is changed during the job, it becomes a feeding from the
same tray.)

DIPSW 25-5
0: All the paper is conveyed from the same tray after changing body paper tray. (Default)
1: Retained the inset sheet tray after changing body paper try.

15. Addition of “Page Margin” setting function with looking at the thumbnail of image. When “Page margin” is adjusted at the “Proof Copy” and “Ticket Edit”, it
can be adjusted looking with the thumbnail of image, and addition to one-sheet print function.
16. Addition of batch printing function for “Secure Folder”.
17. Support of binding and Z-folding for each jobs at the “Program Job”.
18. Retained of binding and Z-folding setting as each bunch for “File Combination” job from HDD. In the Utility menu [Function Setting] a [Individual
Function Change], “HDD Combi. Individual Output” has been added.
19. Addition of 1st page print function in the “Proof Copy (Print)” mode.In the Utility menu [Administrator Setting] a [Copy/Printer Setting], [Proof Print (1st
Sheet) Set] key has been added.
IMPORTANT : There is restrictionpertaining tothis. Refer to “3. Restriction” in attached Release Notes.
20. Change of reset function for ORU part counter.

When ORU part counter in “No.16 PC CL UNIT” is cleared, the 1st cleaning blade is switched to the 2nd blade. And the count of “Drum cleaning blade” of
“Special Parts Counter” is cleared.

When ORU part counter in “No.18 FUSING UNIT/WEB” is cleared, the count of “Fixing cleaning web” of “Special Parts Counter” is cleared.

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DIPSW 12-5
0: Current operation (Default).
1: New operation

21. Addition of “Sensitive Drum Memory Recover” mode in the “Adjustment” screen.
22. Main body + RU-506 (not bizhub PRO 1051) + FD-503 + SD-506 + PB-503 + FS-521 combinationis supported.
Note : Although engine firmware was already supported, this time it is supported as a system including the printer driver.

Correction of malfunctions of printer control/image control programs.

1. “2 Position Staple” + “2 Repeat in designated order” is not prohibited.
2. The number of staples limited by paper weight will be decided by paper weight of the 1st job.
3. Status of printer job receiving is “Scanning”. (It has been corrected to “Receiving”)
4. Spelling error (English) in the paper type.

Current display: “Coat”

New display: “Coated”

5. When PB-502/PB-503 job from HDDis performed, paper weight is not prohibited. When “Useful Paper Weight Select” is changed and PB job from the HDD
(HD-511)is recalled, the prohibition of new conditions does not occur.
6. When printing a perfect binder job (Cover sheet tray is main body) in the “Adjustment” mode, the machine may run continuously.
7. When printing a perfect binder job in the “Adjustment” mode, dose not select the tray 6/7/8 for cover sheet.
8. When receiving a print job during a machine cooling operation for a shutdown, the operation panel locks up with [Receiving] message.
9. When using a “Pre-Job Recall” function after performing a job which inputted a value of custom original size, custom original size is became minimum (100
x 140).
10. When printing the paper from PF-702/PF-703, C-4705 may occur after machine continuous running for a few minute.

Newly added function/change of specifications of PB, RU, FD, SD, FS, LS, GP control program.
1. Supported to extension of a sample image output function.
2. Change of the punch waste full detection of GP-501. (GP control program)

Current: Punch waste full detection is over 2500 punch.

New: Punch waste full detection is over 5000 punch or is judged by built-in sensor.
3. Improvement of removing of paper jam (J-7543). (RU control program)

Correction of malfunctions of PB, RU, FD, SD, FS, LS, GP control program.
1. When using a “Needless Tab Paper Exit” function, the job may not be completed. (PB control program)
2. When outputting a index paper to the stacker tray of the 2nd LS-505, two sheets of index paper will be conveyed. (RU control program)
3. J-7380 may occur by the paper insertion job from PI. (FD control program)
4. When actual custom size of PI differs from custom size of main body setting, it became continuous operating. (FD control program)
5. When 5.5x8.5 size shift job is changed to B5S size shift job in continuous job, misalignment or paper jam may occur. (FS control program)
6. When jam occurs in the previous options, jam may occur after that jam is cleared. (FS control program)
7. When jam occurs in the main body during print small size and shift job, paper may remain in the FS-521 stacker. (FS control program)
8. Duringa jobwhen the output tray is switching sub tray and main tray of the LS-505, jam may occur. (LS control program)
Please refer to attached Release Notes prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Note : This firmware is available via the Konica Minolta Download Selector.

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Solution ID TAUS1002386EN* Solution Usage 4

Description
ISWTrns version 3.80E - support for Microsoft® Windows 7 x64.

Solution
Attached is the ISWTrns utility version 3.80E, Program Release Information, Installation Procedure and ReadyDriver Plus (for automation).To view a PDF,
you may need to download a free copy of Adobe Reader®.

Note : To open the ZIP file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/downwz.htm . The
file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and David Aekus, Production Print/SSD

Solution ID TAUS0901956EN* Solution Usage 3

Description
Installation Manuals, bizhub PRO 1051/1200/1200P.

Solution
Attached are the available Installation Manuals (instructions) for the bizhub PRO 1051/1200/1200P and options (peripherals).

FA-501
FD-503
FS-521
GP-501
HT-505
LS-505
PB-502/PB-503
PF-702/PF-703
PP-701
RH-101
RU-506
SD-506
Note : To view thezipped PDFs, WinZip® should be installed. WinZip® can be downloaded from the WinZip® website:
http://www.winzip.com/ddchomea.htm . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local
computer to view.
To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID TAUS0902578EN* Solution Usage 3

Description
Hard Disk part numbers.

HDD1
HD-511
RH-101

Solution

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Internal Hard Disk:
HDD1 - HDD Data Assembly (160GB) - p/n A0G6 R7H4 00

Removable Hard Disk:

HD-511 - Removable HDD Inner Case Kit for bizhub PRO 1200/1051 (Item#A0W5WY1)
RH-101 - Removable HDD Kit for bizhub PRO 1200/1051 (Item #A0W6WY1) plus 250GB Hard Disk (p/n A0Y5 M720 12)
Note :Please see the attached document for detailed information. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1000207EN* Solution Usage 3

Description
How to Scan to SMB or FTP in a Macintosh® 10.xenvironment.

Solution
See the attacheddocument for instructions on setting up a Macintosh® 10.x for scanning.To viewthe PDF, you may need to download a free copy of Adobe
Reader®.

SPECIAL NOTE: Solution contribution by Randall Marquardt SSD/Workgroup and SSD Printer Support

Solution ID TAUS1002374EN* Solution Usage 3

Description
HPOS ( HP® Output Server) compatibility.

Solution
HP® Output Server (HPOS) is a network program designed to enable centralized management of tracking and controlling documents. It provides real-time
notification of device malfunctions or job interruptions.
The following models and firmware have been tested with HPOS.Before installing, refer to the Release Notes for the firmware, and set the appropriate DIP
switches.

A3 Machines

bizhub 361/421/501 :version GVX-20

DIPSW 8-7 0x01: No Timeout mode

bizhub 601/751 :version GUD-20

DIPSW 41-0 0x01: No Timeout mode

bizhub C203/C253/C353 :version GWL-R6

Switch No.61 to 0x0D is the function for readback status

bizhub C451/C550/C650 :version GWL-R6

Switch No.61 to 0x0D is the function for readback status

bizhub C452/C552/C652/C552DS/C652DS :version GSF-D1

Switch No.61 to 0x0D is the function for readback status

bizhub C220/C280/C360 :version GSF-D1

Switch No.61 to 0x0D is the function for readback status

bizhub 223/283/363/423 : version GPY-D1

Switch No.61 to 0x0D is the function for readback status

bizhub PRESS C7000/C7000P/C6000/C70hc/C8000 : version GCB-21

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Controller switch 7=1

bizhub 1051/1200/1200P : version: GUB-20

Controller Switch 7=0

The following A4 MFPs are configured the same way:

bizhub 36/42 : controller version: A3EW30G2023151

engine version: A3EW0050G0005

bizhub C35 : controller version: A12130G0104283

engine version: A12150G0090000
No DIP switch modification required, although,the following settings should beenabled.

Bidirectional
Enter Admin mode g Ethernet g TCPIP g Raw Port g Bidirectional g ON

Symbol Set
Enter Admin mode g Print Setting g Emulation g PCL g Font Setting g Symbol Set g Roman 8

In some rare cases, just after setup, the job will not print and the data light flashes because the NIC needs to be reset. This only needs to be done once.
Admin Mode g Restore Defaults g Restore Network g Are you sure? g OK
You will then need to set up the NIC settings and bidirectional settings.
Notes :
1. For A3 machines and HPOS compatibility, set "Spool Print Jobs in HDD before RIP" to [OFF]. You can find this setting in [User Settings] g [Printer
Settings] g [Basic Settings] .
2. PDL must be set to Auto.
3. Job Offset should be turned off if Cover Sheets are used with the HPOS system.
4. Binding Adjustment should be set to Control Adjustment.

5. The firmware is available via the SSD Download Selector on MyKonicaMinolta.com.

6. Templates (drivers) are available at: ftp://ftp.itrc.hp.com/product_patches/hpom/hpos/templates/Certified_Devices/4.0/Printers/KonicaMinolta/

Solution ID TAUS1100558EN* Solution Usage 3

Description
Non-GUI TWAIN driver version 3.1.2.28 for eCopy™ ScanStation™ support.

Solution
Attached is the special TWAIN driver that was changed to support bizhub 652/552 and it is based on Real-time TWAIN driver version 3.1.2.28.
Currently this TWAIN driver is also supported for eCopy™ ShareScan® version 4.3.5.

Supported Operating Systems

Microsoft® Windows XP Home Edition (SP3 or later) *

Microsoft®Windows XP Professional (SP3 or later) *
Microsoft®Windows Vista Home Basic (SP2 or later) *
Microsoft®Windows Vista Home Premium (SP2 or later) *
Microsoft®Windows Vista Business (SP2 or later) *
Microsoft®Windows Vista Enterprise (SP2 or later) *
Microsoft®Windows Vista Ultimate (SP2 or later) *
Microsoft®Windows 7 Home Basic **
Microsoft®Windows 7 Home Premium **
Microsoft®Windows 7 Professional **
Microsoft®Windows 7 Enterprise **
Microsoft®Windows 7 Ultimate **
* Support for 32-bit (x86) OS
** Support for 32-bit (x86) / 64-bit (x64) OS
Note : To open the ZIP file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website: http://www.winzip.com/downwz.htm. The
file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS and Cesar Jimenez, Production Print/SSD

Solution ID TAUS0800433EN* Solution Usage 2

Description
Is MagneCote® paper or magnetic backed paper supported?

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Solution
MagneCote® paperor magnetic backed paper is not supported.

Solution ID TAUS0902733EN* Solution Usage 2

Description
Installation Manual containing information for bizhub PRO 1051/1200/1200P is not packaged with FD-503.

Solution
FD-503 Installation Manualthat includesbizhub PRO 1051/1200/1200Pinformation is not packaged with theFolding Unitbefore serial number
A0H0W11000404. Please use attached updated Installation Manual. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be
downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .

Solution ID TAUS1000302EN* Solution Usage 2

Description
Support for PPML to allow printing of variable data.

Solution
To support Personalized Print Markup Language (PPML) the bizhub PRO 1051/1200/1200P requires version (G00-20) IC Controller firmware. The latest
version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support)
by clicking on 'Download MSDS, Drivers, Firmware and more'.
Note : Please see attached Marketing Bulletin 09-GB-109 for additional information. To viewthe PDF, you may need to download a free copy of Adobe
Reader®.

SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID TAUS1000313EN* Solution Usage 2

Description
PF-703, position of the side guide air assist control plate fixing levers.

Solution
The side guide air assist control plate fixing levers should normally be positioned at the right side so that the air assist outlets are unlocked and can rise to
the top position. When the small size guides are being used for small paper the side guide air assist control plate fixing levers should be positioned to the left
side so that the air assist outlets are locked to prevent them from rising to the top position.
Note : Please see the attached section from theUser's Guide for more details on loading paper in the PF-703. To viewthe PDF, you may need to download
a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID TAUS1000602EN* Solution Usage 2

Description
Proper method to shut down or power OFF the machine. End user may wonder why a "Cooling down" message is displayed after turning off the sub switch.

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Solution
There are two correct methods topower down the bizhub PRO 1051/1200/1200P.

Method 1
1. TurnOFF the sub switch.
2. Wait for cooling down to occur (a "Cooling down" message will be displayed).
3. After the machineshutsdown automatically,then turn OFF main switch.

Method 2
1. Open the front doors and lower ADU release handle.
2. Turn off sub switch.
3.Pull out the ADUand wait 20 seconds.
4. Turn off the main switch and keep theADU outside of the machine.
Notes :
a.If an extended work period is needed, use Method 2. Alsoremove the fusing unit from the ADU and store it in a safe area away from the work area.Insert
the ADU unit and close the doors.
b. These processes are used to

Reduce the heat applied to the drum unit/transfer belt toprevent detrioration of the components.

Eliminate the heat source from around the transfer unit cleaning auger, preventing hardening of the toner and possible component damage.
SPECIAL NOTE : Solution contribution by Felix Burgen and Bill Ehmke, ESS

Solution ID TAUS1000659EN* Solution Usage 2

Description
Recommended surge protector for30A machines.

Solution
The recommended surge protector for these models is Item #7640008387 (ESP PT80-120TM-L630 Power Filter).
SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD

Solution ID TAUS1000708EN* Solution Usage 2

Description
How tosetupthe [Security Strengthen mode].

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Solution
The prerequisitestoset up the [Security Strengthen mode]:
1.The "ManagerAuthentication" setting mustbe“ON".
On "Service mode menu screen",touch [Administrator Setting] ? [Administrator Authentication]andselect "Authentication On".
2.The"CE Authentication" setting must be"ON".
On "Service mode menu screen", touch [CE Setting] ? [CE Authentication] and select "Authentication On".
3. Thefunction of "Carrying over the job for next day" must beinvalidated.
On "Service mode manu screen", touch [System Setting] ? [Software DIPSW Setting] and set DIPSW 40-0to "1".
4. CS Remote Care should not be enabled (DIPSW 15-5=0) and the machine should not beconfigured to usethe main body NIC for E-mail CS Remote
Care(DIPSW 16-7=0). If CS Remote Care is enabled and also set to use the machine NIC, the Security Strengthen mode will not be selectable.
On "Service mode menu screen", touch [System Setting] ? [Software DIPSW Setting] and set DIPSW 16-7to "0".
Note : Security Strengthen mode is also not availableif the RH-101 (Removable HDD)is installed.

Aftersetting the above items:

On "Utility Menu", touch [Administrator Setting] ? Enter the password ? [Security Setting] ? [Security Strengthen Mode] andselect"ON".
SPECIAL NOTE : Solution contribution by KMBT (Japan) and KMBIT (Italy)

Solution ID TAUS1000760EN* Solution Usage 2

Description
FD-501/FD-503, FD Control Board DIPSW (SW3)settings.

Solution
FD-501 FDCB SW3 Settings

Black and White Machines

Color Machines

Bit1= ON
Bit2= OFF
Bit3= ON
Bit4= ON

Bit1= ON
Bit2= ON
Bit3= ON
Bit4= ON

FD-503 FDCB SW3 Settings

Black and White Machines

Color Machines

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Bit1= OFF
Bit2= ON
Bit3= ON
Bit4= ON

Bit1= OFF
Bit2= ON
Bit3= ON
Bit4= ON

Please also refer to attached documentation for the correct settings for FDCB SW3. To view a PDF, you may need to download a free copy of Adobe
Reader®.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS1000771EN* Solution Usage 2

Description
Are envelopes a supported media?

Solution
Envelopesare not a supported media.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS1001046EN* Solution Usage 2

Description
Is it normal forthe mylar attached to the top cover of the modifiedcleaning unitto touch the drum?

Solution
This normalpositioning (touching the drum) for themodified cleaning unitDrum Scraper assembly(p\n A0G6 R7E7 00).
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS1001092EN* Solution Usage 2

Description
What does J-7533 jam code signify? The code is not in the Field Service Manual.

Solution
J-7533occurs when, while in the reverse paper pass, the Paper Exit sensor (PS2) does not turn ON within a specified period of time after the entrance sensor
(PS1) turns ON.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS

Solution ID TAUS1001216EN* Solution Usage 2

Description

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How to program the Curl Reform Direction.

Solution
To program the Curl Reform Direction, perform the following:
1. Press the Utility/Counter key.
2. Touch [02 Function Setting] on the touchscreen.
3. Touch [03 Curl Reform Direction] on the touchscreen.
4. Touch [Off], [Upper] or [Lower] as desired by the customer.
5. Touch [OK] on the touchscreen.
6. Touch [Exit] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1001544EN* Solution Usage 2

Description
Supported paper types and sizes for punching in the GP-501.

Solution
The attached PDF file contains the supported paper types and sizes for punching using the GP-501.
Some service documentats indicate that the information can be found in Appendix D of the manual; however, there is no Appendix D. The information
actually appears in Appendix B or Appendix C of the the documentation.
Note : To view a PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1001696EN* Solution Usage 2

Description
How to set up Scan-to-SMB (file sharing)for Microsoft® Windows 2003 Server.

Solution
The attacheddocumentation will guide you on whatrequired in order to share a folder, make it available on the network, andwhatsettings must beentered on
the various machines via a web browseror as a walkup. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Related Topics
Microsoft® Windows2003 Serversetup procedure:
Confirm the User and available Shared Folders

Verify the network information of the Server

Create and Share a folder
Checkthe firewall
Check from another computer
Review
Procedure on a Domain via a web browser oras a walk-up
Scan using a Host name
Set up a hidden Share
Scan to a hiddenShare (web browser and walk-up settings)
Scan to a sub-folder (Web Browser and walk-up setup)
Create a Favorite
Note : All Server Settings should be performed by the customer's Network Administrator only.
For more information please see the Microsoft® KB Article ID: 887429 - Overview of Server Message Block Signing .
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS1200553EN* Solution Usage 2

Description
Is it possible to replace the bundle press wires/cables? Is there a procedure for this?

Solution
There is no procedure to replace this cable. Although the wire is an orderable part, right now, it cannot be replaced.

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Due to the nature of this replacement and special tools required, this cable cannot be replaced in the field. If there is a cable issue with this assembly, the
entire assembly must be replaced. This is due to safety reasons as well.

Solution ID TAUS0702534EN* Solution Usage 1

Description
How to install a printer using LPR (IP Printing) under Macintosh® OS9.

Solution
Please perform the procedures mentioned in the attached document.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0902444EN* Solution Usage 1

Description
Tag attached to incorrect cable in the RH-101 Kit.

Solution
The identificationtagfor the cable, I/F cord/Hin the Kit, was mistakenly fastened onto the I/F cord/S (p/n A0W6 N100 00). If the cable that the tag is fastened
tois used,the cablecannot reach to the upper HDD.
The contents of the kit are correct.Only the tag was fastened onto the wrong cable.
Please ignore the tag and usethe longer cablein theRH-101 Kit.
Theproblem has already been correctedat the factory; the tag is correctlyfastened onto the I/F cord/H (p/n A0W6 N292 00).
S/N information
The S/Ns of RH-101 Kits withthe problemare as follows.
A0W6WY1000001 - A0W6WY1000009
A0W6WY1000011 - A0W6WY1000021
A0W6WY1000026 - A0W6WY1000028
SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS0902571EN* Solution Usage 1

Description
Administrator and CE default User IDs/passwords plus Web Utilities features.

Solution
Administrator default:

User ID: admin

Password: 00000000 (8 zeros)

CE default:

UserID: ce

Password: 92729272
Features of Web Utilities:
For Administrator

Remote Panel
Remote Monitor/Multi Monitor
Account track edit
Scanner destination/ Box Edit
Machine Setting Data Import/ Export
For CE

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CSRC Setting
Internet ISW
Machine Setting Data Import/ Export
Note : Please see attached documentation as a reference. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for
free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS0902851EN* Solution Usage 1

Description
Multifunctional products and printers supporting bizhub vCare and/or Total Counter Notification.

Solution
Download the attached document, which lists MFPs and printers compatible with vCare\CSRC (CS Remote Care) or Total Counter Notification in the engine
administrator mode.
Note : To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Rick Veale, ESS

Solution ID TAUS0902972EN* Solution Usage 1

Description
FS-521, how to use the Interrupt (temporary stop)button.

Solution
Exiting paper to the main tray stops temporary by pressing the temporary stop button for more than 1 second (around 2-3 seconds) while in the straight mode
or the shift mode.
Press start key of the main body to restart.
SPECIAL NOTE : Solution contribution by KM Europe (BEU)

Solution ID TAUS0903107EN* Solution Usage 1

Description
How to identify the stopper roll of developing unit.

Solution
There are differenttypes of stopper rollsusedon the developing units. Pleasedo notinstall the incorrect stopper roll.
There are four types of stopper rolls.The difference among the four typesis COLOR. Pleaserefer tothe following:
bizhub PRO 1051/1200/1200P :
Stopper roll/Front (p/n A0G6 3751 00)
Stopper roll/Rear(p/n A0G6 3752 00)
Color: Blue
Incuse (stamp):58UA
Diameter: 21.94
Note : Some machines have natural color (white):
44units are installed in the machines, others seem to be for spare parts.Serialnumbers for white stopper roll:
bizhub PRO 1051 :
From A0G9011000001 to 000031 (31 units)
bizhub PRO 1200 :
From A0G6011000001 to 000008 (8 units)
bizhub PRO 1200P :
From A0GA011000001 to 000005 (5 units)
CAUTION : Identify the above stopper rollby the incuse (stamp) to prevent confusion because the color is also white for bizhub PRO
1050/1050e/1050P/1050eP/920 (incuse is different).

bizhub PRO 1050/1050e/1050P/1050eP/920:

Stopper roll/B (p/n 56GA 3071 0)

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Stopper roll/A (p/n 56GA 3070 0)
Color: White
Incuse (stamp):56GA
Diameter: 22.2

bizhub PRO 1050e (revival):

Stopper roll/Front (p/n 56UA 3751 00)
Stopper roll/Rear (p/n56UA 3752 00)
Color: Black
Incuse (stamp):58UA
Diameter: 21.9

bizhub PRO 950 :

Stopper roll/Front (p/n A0Y5 3735 01)
Stopper roll/Rear (p/n A0Y5 3736 01)
Color: Yellow
Incuse (stamp):58UA
Diameter: 22.06
SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS0903110EN* Solution Usage 1

Description
Can Auto Low Power/Auto Shut Off be disabled?

Solution
Auto Low Power Mode cannot be turned off per ENERGY STAR regulations.The maximum setting is 240 minutes. Auto Shut Off can be disabled. Please
refer to attached documentation for settings detail. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the
Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID TAUS1000304EN* Solution Usage 1

Description
Recommended system configurations.

Solution
The bizhub PRO 1200 series can be configured in more than 40 different product versions. Eight (8) recommended system configurations are outlined below,
each named according to its finishing capabilities. The combination of letters indicates the finishing functionality (e.g., DLF for multi-position stapling,
large-capacity stacking, folding & punching.

Multi-position stapling (FS-521)

Booklet making (SD-506)

Folding & punching (FD-503)

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Smart (GBC) punching (GP-501)

Large-capacity stacking (LS-505)

Perfect binding (PB-502)

Perfect binding with trolley stacking (PB-503)

System DLF - The system for corporate documents and environments with existing finishing equipment.
System LLF (printer version) - The system for corporate documents, direct mailings and environments with existing finishing equipment.
System LSP - The system for booklets, perfect bound books and environments with existing finishing equipment.
System DLP - The system for perfect bound books, punched documentation and environments with existing finishing equipment.
System GLF - The system for corporate documents, marketing collateral and environments with existing binding equipment.
System GSF - The system for corporate documents, booklets and environments with existing binding equipment.
System DLL (printer version) - The system for loose-leaf punched documents, post-insertion and environments with existing finishing equipment.
System DSBF - The universal system for all kinds of corporate documents, booklets and perfect bound books.
Please refer to attached documentation for more details. To view a PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1000562EN* Solution Usage 1

Description
When should the jumper be installed on CN19 which is located on the main PWBof any of these options?

FA-501

FD-503

FS-521

GP-501

LS-505

PB-502/PB-503

RU-506

SD-506

Solution
The jumper on CN19 is only installed when the option is connected directly to theMFP main body. Out of box, the actual connector is installed and not the
jumper. Pleasereview the installation instructions for each of the options being installed.

Solution ID TAUS1000563EN* Solution Usage 1

Description
Does the CF card need to be formatted prior to installing it?

Solution
The CF card (p/n A0G6 R7B9 00) is formatted in Linux format. It does not need to be formatted prior to install.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

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Solution ID TAUS1001095EN* Solution Usage 1

Description
What does J-7532 jam code signify? The code is not in the Field Service Manual.

Solution
J-7530occurs whenPaper Entrance sensor (PS1) does not turn OFF within a specified period of time.

Solution ID TAUS1001173EN* Solution Usage 1

Description
Life expectancy of the GP-501 Die set.

Solution
The GP-501 Punch Die sets have a minimum life expectancy of 500K cycles (sheets of paper punched). With periodic lubrication and optimum paper types,
life can exceed this number.

Solution ID TAUS1001340EN* Solution Usage 1

Description
How to program the Auto Reset Timing.

Solution
To program the Auto Reset Timing, perform the following:
1. Press the Utility/Counter key.
2. Touch [01 System Setting] on the touchscreen.
3. Touch [06 Auto Reset Setting] on the touchscreen.
4. Touch [OFF], [60 seconds], [120 Seconds], [180 Seconds], [240 Seconds], [300 Seconds], [360 Seconds], [420 Seconds], [480 Seconds] or [540 Seconds]
as desired by the customer.
5. Touch [OK] on the touchscreen.
6. Touch [Exit] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1001548EN* Solution Usage 1

Description
How to store and recall Forms and Overlays.

Solution
For a more efficient workflow, it is possible to send a form or other image data to the MFP’s HDD one time using the Pagescope Data Administrator Font
Management Utility plug-in, and then call the form/overlay as a Macro for each name and address. This workflow results in the printer driver only sending the
macro call, name, and address information across the network, using the stored form data at the MFP. This saves time, space, and network bandwidth.

This type of workflow can be advantageous for processing tax forms, shipping forms, invoices, brochures and any other single- or multiple-page form that
uses variable data. The explanation below presents the simplified concept of storing and retrieving forms.

Store the form

To store the form or overlay data permanently on the MFP HDD, use Konica Minolta's Font Management Utility (FMU). This utility is part of the Pagescope
Data Administrator (PSDA) application suite. PSDA must be installed first; theninstall the Font Management Utility plug-in.
An advanced programmer could use the Macro command to write the file to the MFP’s HDD, but this solution only addresses storing the file on the MFP’s
HDD using the Font Management Utility due to the convenience the utility offers.

Call the form

To ‘call’ the form or overlay, insert a PCL Macro command in the actual data file.

This workflow solution was confirmed using theseapplications:

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Pagescope Data Administrator Version 4.1.11000 (includes DeviceSet-up)

Pagescope Font Management Utility Version 2.6.01000
The applicationsare available for download via the Konica Minolta Download Selector.
1. Login in via www.mykonicaminolta.com
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.

Notes:
1. For a complete list of MFP models and OS versions supported, refer to the attached file DLBT0902062EN00.pdf.
2. The application requires Microsoft .NET Framework. See the attached file DLBT0902062EN00.pdf for details.
3. For explicit instructions, refer to the attached file 'How to Store and Recall Forms and Overlays.pdf', which includes screen shots.
4. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE: Solution contribution by Stu Dern, ESS

Solution ID TAUS1002072EN* Solution Usage 1

Description
Part number for the Drum Separator Claw(s).

Solution
The part number is incorrect in the June/July 2009 Parts Manuals. The June 2010 Parts Manuals show the "Old" Drum Separating Claw part number (57GA
2919 0) as well as the currently modified Separating Claw/D part number (A0G6 3456 00).
Note : September 2010 Parts Manuals only show the current part number. Please see attached Parts Manual pages as a reference. To viewthe PDF, you
may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1002161EN* Solution Usage 1

Description
Which models are ISO 15408 compliant?

Solution
The official security-based certification standard for digital office products is the international standard generally known as Common Criteria. The official
international designation for this security standard is ISO 15408.
Refer to the attacheddocument listing all Konica Minolta models that have achieved the ISO 15048 EAL 3 certification as of October, 2010. The list does not
include devices that may be in the certification process.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Stu Dern, ESS

Solution ID TAUS1002221EN* Solution Usage 1

Description
How to apply Booklet Mode to a print job stored ina User Box.

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Solution
Special firmware, version GU9-30, is available to apply Booklet Mode to a print job stored in a User Box. For instructions on how to update the firmware, see
the Service Manual.
When updating firmware using USB memory, be sure to put the program file in the specified directory.
After installing the Special firmware, software DIPSW 44-2 must be set to "1" to enable this functionality. To change the DIPswitch setting in Service Mode:
1. Touch [System Setting].
2. Touch [Software DIPSW Setting].
3. Use the keypad to enter "44".
4. Touch the bit and enter "2".
5. Set DipSW 44-2 to ON ("1").
Notes :
a.Detailed instructions to select Booklet Mode when a print job is retrieved from the User Box are included in the attached document. To viewthe PDF, you
may need to download a free copy of Adobe Reader®.

b.The Special firmware andRelease Notes are available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Stu Dern, ESS

Solution ID TAUS1002467EN* Solution Usage 1

Description
Support for SNMP version 3 with the printer driver.

Solution
The original printer driver did not support SNMP version 3. To add this capability, install PostScript Plugin version 2.0.265.The driver is available via the
Konica Minolta Download Selector. Access the Selector from the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from
SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Notes :
1. This driver ONLY supports SNMP version 3; itdoes not work with any other versions of SNMP.
2.After configuring the MFP and printer driver for SNMP version 3, it is necessary topower the MFP OFF/ON.
3.The SNMP v3 configuration setting for the "Context Name" entry field is limited to 33 characters.
SPECIAL NOTE : Solution contribution by Stu Dern, ESS

Solution ID TAUS1100234EN* Solution Usage 1

Description
HDD TWAIN driver with Adobe® Acrobat® X support.

Solution
TWAIN driver version 3.1.2.30a has been released. The new version supports TWAIN scanning from Adobe® Acrobat® X. This is an upgrade to the HDD
TWAIN version 3.x driver. Refer to the attached release notes for complete details.
Notes :
1.The latest printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the KMBS public site (
http://www.kmbs.konicaminolta.us ) "Support" tab and click on Printer Drivers & Firmware Downloads or from Technical Support Home page and click on
"Download MSDS, Drivers, Firmware" under Support Quick Links.

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2. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Mark Kemp, ESS

Solution ID TAUS1103706EN* Solution Usage 1

Description
How to enable/disable spooling of print jobs in the Hard Disk Drive (HDD) before RIP.

Solution
To enable/disable HDD Spooling of print jobs in the Hard Disk Drive (HDD) before RIP, perform the following:
1. Touch [MACHINE] on the touchscreen.
2. Touch [Controller] on the touchscreen.
3. Touch [04 Job Spool Setting] on the touchscreen.
4. Touch [Auto], [Enable] or [Disable] on the touchscreen as desired by the customer.
5. Touch [OK] on the touchscreen.
6. Touch [Close] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS0902380EN* Solution Usage 0

Description
Product Sales guide.

Solution
Attached is thebizhub PRO 1200/1200P/1051 Sales guide. The Table of Contents addresses such topics as:

Singular quality, performance beyond comparison

Technology and quality: state-of-the-art
Flexibility & operation with total efficiency
Unmatched versatility from start to finish
System configurations
All possible configurations
Applications for complete workflow integration
Keys to successful 1200 series sales
The bizhub PRO 1200 series – better than ever
Comparison with bizhub PRO 1050e
Better than the competition
Why the bizhub PRO 1200 series is the better choice
Competitor overview
Environmental performance
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0902383EN* Solution Usage 0

Description
When selecting custom size as the original size on the PostScript (Plug-in) driver, it is impossible to output with Auto tray setting on the driver.

Solution
CAUSE: Incorrect driver setting.

SOLUTION: When selecting custom size as the original size on the driver,you need to select the Paper Tray.

Solution ID TAUS1000278EN* Solution Usage 0

Description
Installation Manuals for certain options identify MFPs by ppm (pages-per-minute) rather than model designation.This can be confusing.

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Solution
The followingclarifies whichppm reference relatesto which designatedMFPin the Installation Manuals.

bizhub PRO 1050/1050P/1050e/1050eP are referred to as 105ppm.

bizhub PRO 1051 is referred to as 105ppm-2.

bizhub PRO 1200/1200Pare referred to as 120ppm.

bizhub PRO C5500/C5501 are referred to as 55ppm

bizhub PRO C6500/C6500P/C6501/C6501P are referred to as 65ppm

bizhub PRO C65hcis referred to as 65ppm-ePV

SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

Solution ID TAUS1001049EN* Solution Usage 0

Description
The engine’s NIC (required for bizhub vCare communication) does not respond to a ping request when connected to a Cisco Linksys device.

Solution
CAUSE: The engine’s network card (NIC) settings or the switch are not configured properly.

SOLUTION: Refer to the steps listed Linksys_engine_troubleshooting.pdf attached to this solution.

Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE: Solution contribution by Rick Veale, ESS

Solution ID TAUS1002119EN* Solution Usage 0

Description
Internal power supply to finishing options.

Solution
The bizhub PRO 1051/1200/1200P is able to supply 230V AC internally to the following options (no external power required):

FD-503
LS-505
SD-506
However, out of the box, these options are configured for the bizhub PRO C6501 (no internal supply). The AC power wiring in each of the options must be
reconfigured for bizhub PRO 1051/1200/1200P. See attached installation notes for details.

Note : To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by KM Australia (BAU)

Solution ID TAUS1100039EN* Solution Usage 0

Description
Howto resetcodes C-1540 to C-1562 (PB glue tank temperature abnormality), C-2214/C-2217 (Toner conveyance abnormality) or C-3501 to C-3916 (Fusing
temperature abnormality).

Solution
Reset the error code on the machineusing the following steps.
1. Enter Service Mode.

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2. Select System Setting.
3. Choose Software DIPSW Setting.
4. Enter DIPSW number 03 andset the Bit to 1 .
5. Select Off (0).
6. Exit Service Mode.
CAUTION : Please ensure that whatever problemcausing the code is fixed prior to resetting.

Solution ID TAUS1104069EN* Solution Usage 0

Description
Papers approved for B/W production models.

Solution
The attached is a compiled list of papers tested with the proper settings. Please reference the appendix section paper settings for any additional conditions.
Note : To view the attached document, you may need to download a free copy of Microsoft® Excel® Viewer (74MB).
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

Solution ID TAUS0700734EN* Solution Usage

Description
How to make a screen shot on Macintosh® OS X.

Solution
Creating a screen shot on Macintosh® OS X:

Taking a picture of the whole screen: Command-Shift-3

Taking a picture of part or region of the screen: Command-Shift-4 , and then drag the crosshair pointer to select the area.When you lift your finger from the
mouse button, Macintosh® OS X will record that real estate and place a PNG file on your desktop.
Note : Please see the attacheddocument for details. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS0701136GE* Solution Usage

Description
Are Citrix© certified drivers available?

Solution
Citrix© certified drivers are not available.
SPECIAL NOTE : Solution contribution by Mark D'Attilio, Production Print/SSD

Solution ID TAUS0702889EN* Solution Usage

Description
Printing to a printer on a Microsoft® Windows XP PC from a Macintosh® OS version 10.3.

Solution
Please perfrom the step-by-step procedures mentioned in the attached PDF.
Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html .
SPECIAL NOTE : Solution contribution by Cesar Jimenez and Mark D'Attilio, Production Print/SSD

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Solution ID TAUS0802647EN* Solution Usage

Description

How to connect key counter to Blackboard card reader.

Solution
The DB15 connector must be cut from the Blackboard system and wired to our Key Counter as follows.

Copier--------------------------BB

Blue(Gnd)--------------------White
Brown(Key Counter Set)-----Green
Orange(Key Count Pulse)---Black
Red(24v)---------------------Red

Note: There is not a ready-made harness to connect the BB system.The Key Counter connector must either be cut or wire taps should be used to connect the
BB wires. Also, some of the MFPs Key Counter wiring is not color coded. Please use the appropriate schematics to determine proper signal wiring.

Solution ID TAUS0902866EN* Solution Usage

Description
Item number for the 750K PM Kit.

Solution
750K PM Kit (Item #DA0G6PM750).
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID TAUS1000186EN* Solution Usage

Description
How to program the skew detection threshold.

Solution
To program the skew detection threshold, perform the following:
1.Press the Utility/Counter key.
2.Touch [02 Function Setting] on the touchscreen.
3.Touch [04 Skew Detection Threshold] on the touchscreen.
4.Touch [1.0%], [0.5%] or [Non Detection] on the touchscreen as desired by the customer.
5.Touch [OK] on the touchscreen.
6.Touch [Exit] on the touchscreen to return to the normal screen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1000225EN* Solution Usage

Description
Additional information for Per Page Settings - Edit List [Printer].

Solution
Please refer to attached documentation for the updated Per Page Settings. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by KMBT (Japan)

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Solution ID TAUS1000238EN* Solution Usage

Description
Standard controller software switch list.

Solution
Attached is the standard controller software switch list. To view the attached document use Microsoft® Excel® or the free Excel® Viewer .
SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS1000318EN* Solution Usage

Description
FD-503, can custom size pages be manually folded through the PI-502.

Solution
Only standard size pages can be manually folded using the PI-502.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS1000366EN* Solution Usage

Description
Is the developer/toner interchangeable or compatible between the bizhub PRO 1200 series and bizhub PRO 1050 series models?

Solution
The developer and toner are not interchangeable or compatible between the model series They have different item numbers and made up of different
materials. See thefollowing table.

MODEL

Item

Yield

Item Number

bizhub PRO 1051/1200 series

Developer

1000K

A0TH500

Toner

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119K

A0TH030

Drum

1000K

A0THP10

bizhub PRO 1050 series

Developer

1000K

02UK

Toner

88K

02UJ

Drum

1000K

02UL
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1000400EN* Solution Usage

Description
User documentation and CDs were not packaged with some bizhub Pro 1051/1200/1200P models manufactured in January 2010. The serial number ranges
that might be affected are:

A0G6011: 000275-000277

A0G6011: 000275-000277

A0GA011: 000041-000062

Solution
The User Manuals and CDs are available for download from the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
If the customer would like to have a hard copy of the manuals and CDs, a small quantity of FOC manuals and CDs are available for order on a
first-come-first-serve basis.
PART NUMBER MODEL
U226-0460 bizhub PRO 1051/1200
U226-0470 bizhub PRO 1200P
SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS

Solution ID TAUS1000463EN* Solution Usage

Description
How to print directly from a USB flash drive.

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Solution
Direct print via a USB flash drive on the bizhub PRO 1200/1200P/1051is not supported. Note : Printing by connecting the Image Controller to a computer
with a USB cable is supported.
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID TAUS1000559EN* Solution Usage

Description
Can a user print simultaneously via Ethernet and the USB port?

Solution
Users can print simultaneously to the 1051/1200/1200P via Ethernet and the USB port.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

Solution ID TAUS1000560EN* Solution Usage

Description
What is the main difference between Scan To Box and Store To Box?

Solution
The main difference between Scan To Box and Store To Box is as follows:

Scan To Box uses the controller HDD and can be remotely accessed

Store To Box uses the main body HDD and cannot be remotely accessed
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

Solution ID TAUS1000792EN* Solution Usage

Description
Is tandem printingsupported?

Solution
The bizhub PRO 1051/1200/1200P does not support tandem printing.
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

Solution ID TAUS1000894EN* Solution Usage

Description
Recommended transparency.

Solution
The 3M CG3700 transparencies are approved for use in the bizhub PRO 1051/1200/1200P.
Note :Any 125 micron OHP clear film can also be used.
SPECIAL NOTE : Solution contribution by Bob Moeller, Production Print/SSD

Solution ID TAUS1000989EN* Solution Usage

Description
How to enable/disable the charge corona cleaning function.

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Solution
To enable/disable the charge corona cleaning function, perform the following:
1. Press the Utility/Counter key.
2. Press Stop, 0, 0, Stop, 0, 1.
3. Touch [07 System Setting] on the touchscreen.
4. Touch [01 Software DIPSW Setting] on the touchscreen.
5. Touch the left up-arrow to set the DIPSW number to [3].
6. Touch the right up-arrow to set the bit number to [3].
7. Touch [Off (0)] on the touchscreen to enable charge corona cleaning or [On (1)] on the touchscreen to disable charge corona cleaning function.
8. Touch [Return] on the touchscreen.
9. Touch [Exit] on the touchscreen.
10. Touch [Exit] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1001039EN* Solution Usage

Description
How to lock the paper traysto preventunauthorized use.

Solution
KMBS does not offer this solution directly.Marketing Data Solutions has developed a universal cable lock product.Please contact MDS directly for this type of
product.

Jeffrey W. Rasa
Marketing Data Solutions, Inc.
Office Direct: 508-528-7323
Fax Direct: 508-553-0925
email: [email protected]
Web: www.marketingdatasolutions.com

Solution ID TAUS1001043EN* Solution Usage

Description
How to delete a Registered Overlay.

Solution
PROCEDURE
bizhub PRO 950
1. Utility/Counter.
2.Administrator Settings.
3.System Settings.
4.Restrict User Access Settings.
5. Change Registered Overlay - Permit.
6. Select OK.
7.Select the Copy Screen.
8.Then Select Applications.
9. Select Stamp/Overlay.
10.Select Reg. Overlay.
11.Highlight the Overlay one-touch.
12.Select Delete.

bizhub PRO 1200

1.Utility/Counter.
2.Administrator Settings.
3.System Settings.
4.Restrict User Access Settings.
5.Change Registered Overlay - Permit.
6. Select OK.
7.Select the Copy Screen.
8.Then Select Applications.
9. Select Stamp/Overlay.
10.Select Registered Overlay.
11.Highlight the Overlay one-touch.

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12.Select Delete.
Note : Please see attachment as a reference. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS1001091EN* Solution Usage

Description
What does J-7531 jam code signify? The code is not in the Field Service Manual.

Solution
J-7531occurs when, while in the straight paper pass,the Paper Exit sensor (PS2) does not turn ON within a specified period of time after the entrance sensor
(PS1) turns ON.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS

Solution ID TAUS1001093EN* Solution Usage

Description
What does J-7530 jam code signify? The code is not in the Field Service Manual.

Solution
J-7530occurs whenPaper Entrance sensor (PS1) does not turn ON within a specified period of time after the main body paper exit sensor (PS3) turns ON.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS

Solution ID TAUS1001097EN* Solution Usage

Description
What does J-7535 jam code signify? The code is not in the Field Service Manual.

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Solution
J-7530occurs whenPaper Exit sensor (PS2) does not turn OFF within a specified period of time.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS

Solution ID TAUS1001098EN* Solution Usage

Description
What does J-7102 jam code signify? The code is not in the Field Service Manual.

Solution
J-7530occurs whenthere is a Front door open jam. Interlock switch (MS1) was turned OFF when printing.
SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS

Solution ID TAUS1001243EN* Solution Usage

Description
How to enable/disable the buzzer and adjust the volume.

Solution
To enable/disable the buzzer and adjustthe volume, perform the following:
1. Press the Utility/Counter key.
2. Touch [01 System Setting] on the touchscreen.
3. Touch [03 Buzzer Setting] on the touchscreen.
4. Touch [01 Buzzer On/Off, Volume Setting] on the touchscreen.
5. Touch [On] to enable the buzzer or [Off] to disable the buzzer.
6. Repeatedly press the up-arrow to increase the volume or repeatedly press the down-arrow to decrease the volume.
7. Touch [OK] on the touchscreen.
8. Touch [Exit] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1001499EN* Solution Usage

Description
How to adjust the new ratchet-type casters.

Solution

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The new ratchet-type casters permit adjustment using a screwdriver instead of a wrench. Refer to the attached pdf for instructions and a diagram of how the
new casters work.

Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE: Solution contribution by Felix Burgen, ESS

Solution ID TAUS1001521EN* Solution Usage

Description
How to enable/disable ATS.

Solution
To enable/disable ATS, perform the following:
1. Press the Utility/Counter key.
2. Touch [02 Function Setting] on the touchscreen.
3. Touch [01 Feed Tray Setting] on the touchscreen.
4. Touch [02 ATS Permit] on the touchscreen.
5. Touch [ON] or [OFF] on the touchscreen as desired by the customer.
6. Touch [OK] on the touchscreen.
7. Touch [Exit] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1001832EN* Solution Usage

Description
How to program the Key Response Time.

Solution
To program the Key Response Time, perform the following:
1. Press the Utility/Counter key.
2. Touch [01 System Setting] on the touchscreen.
3. Touch [07 Key Response Time] on the touchscreen.
4. Touch [Normal], [0.5 seconds], [1 second], [2 second] or [3 second] on the touchscreen as desired by the customer.
5. Touch [OK] on the touchscreen.
6. Touch [Exit] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1002064EN* Solution Usage

Description
How to install a printer in Linux.

Solution
Installation procedure
1. Copy PPD file for Linux CUPS to:
/usr/share/cups/model
2. Select [Terminal] from Main Menu a [System Tool].
Note : For SuSE Linux, go to [Computer] a [More Application] a [System] a [GNOME Terminal]
3. Input:
/etc/init.d/cups restart
4. Quit Terminal.
5. Activate the browser.
6. Input http://localhost:631 as theURL and click [Manage Printers] a from [Administration].
7. Click [Add Printer] to add printer. (or select Add This Printer if thePPD is already installed)

When printing with OpenOffice, the following needs to be set as well.

1. Copy PPD file for OpenOffice to:
/usr/share/cups/model
2. Select [OpenOffice.org Printer Setup] from Main Menu a [Office].

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3. Click [New Printer].
4. Make sure [Add a printer] is selected then click [Next].
5. Click [Import] on [Choose a driver] screen.
6. Input /usr/share/cups/model in the driver directory and select [KONICA MINOLTA *** OpenOffice PPD] for the driver.
7. Click [OK].
8. Select [KONICA MINOLTA *** OpenOffice PPD] and click [Next].
9. Add the printer name registered on CUPS to the command line and click [Next]. (e.g., lpr -P "KONICA MINOLTA 1050 PS(P) )
10. Set the printer name and click [Finish].

How to check version

Open the PPD file with a text editoror similarand file version is displayed next to * File Version . (e.g., *File Version: 30000.0000 )

Operation environment
For Linux CUPS: CUPS version 1.1.17 or later
For Linux OpenOffice: OpenOffice version 1.0.2 or later

Operation confirmed OS
Red Hat Linux 9
SuSE Linux 8.2
Red Hat Enterprise Linux WS Standard version 4

Additional Information
1.The attached video shows how to add a Linux printer. To view the video, you may need to download a free copy of Windows® Media Player.

2. Also, please refer to attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS1100094EN* Solution Usage

Description
Support for IEEE 802.1x port-based Network Access Control (PNAC).

Solution

bizhub PRO 950/1051/1200/1200P

The bizhub PRO 950/1051/1200/1200P do not supportIEEE 802.1x port-based Network Access Control (PNAC).
KMBS is expecting support forIEEE 802.1X port-based Network Access Control (PNAC) with release ofthesuccessors to theMFPs.

bizhub PRESS 6000/70hc/7000/7000P

The IC-413/Fiery E100 70-60C-KM does support IEEE 802.1x port-based Network Access Control (PNAC).
Please refer to theattached IC-413 documents whichshow the support for IEEE 802.1x port-based Network Access Control (PNAC). To view a PDF, you may
need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

Solution ID TAUS1100098EN* Solution Usage

Description
New die set for GP-501.

Solution
The following new die set for the GP-501 has a 300K punch life for the ProClick® Automatic Binding machineis available.

DS-507 for Letter size - 32-Hole (Item #A0NHW11)

Notes :
1.Please update the Control program of the MK-724 toversion G00-40 whenusing this die set with GP-501 + bizhub PRO 950. The latest version firmwareis
available via the Konica Minolta Download Selector.
2.When this die setis used, it is also necessary to update the firmware for the GP-501. Please update the firmware according to the attached Program

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Release Information. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1100341EN* Solution Usage

Description
bizhub vCare/CSRC Toner Coverage/Gas Gage support.

Solution
The attached document provides a table showing bizhub vCare/CSRC support for the Toner Coverage/Gas Gage (Gauge)functions via the vCare/CSRC
Web Application Portal. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1103721EN* Solution Usage

Description
How to change the Priority Mode Screen when selecting the [SCAN] function on the touchscreen.

Solution
To change the Priority Mode Screen when selecting the [SCAN] function on the touchscreen, perform the following:
1. Press the Utility/Counter key.
2. Touch [04 Scan Setting] on the touchscreen.
3. Touch [01 Default Destination Setting] on the touchscreen.
4. Touch [E-mail], [HDD], [FTP] or [SMB] as desired by the customer.
5. Touch [OK] on the touchscreen.
6. Touch [Exit] on the touchscreen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1103861EN* Solution Usage

Description
Restriction of Data Collection missing numbers #8 through #14.

Solution
CAUSE: Incorrect DIP switch setting in Service Mode.

SOLUTION: To enable extended Data Collection options #8 through #14, set DIPSW 30-1=1 (Not restricted), in Service Mode under System Setting.
1. Access the Service Mode then press [07 System Setting].
2. Press [01 Software DIPSW Setting].
3. Press [ ], [ ? ] or press [DIPSW number] or [Bit number] to enter through the numeric keys to select a DIPSW number and bit number.
4. Press [On (1)] or [Off (0)] to set the selected bit number ON/OFF.
5. Press [Return] to return to the "System Setting menu screen".
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1103940EN* Solution Usage

Description
When scanning at a resolution that differs from the default, the machine automatically resets to that default after every job. This is an issue if performing
multiple scans.

Solution
CAUSE: This is normal functionality.

SOLUTION: Make the following settings change:

1. Access Utility/Counter ? 02 Function Setting? 02 Individual Function Change? Next.

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2. Change [ModeHoldAfterScannerUpload] setting to HOLD.

SPECIAL NOTE: Solution contribution by Felix Burgen, ESS

Solution ID TAUS1103960EN* Solution Usage

Description
How to enable/disable RADF auto skew adjustment.

Solution
To enable/disable RADF auto skew adjustment, perform the following:
1. Press the Utility/Counter key.
2. Press Stop, 0, 0, Stop, 0, 1.
3. Touch [07 System Setting] on the touchscreen.
4. Touch [01 Software DIPSW Setting] on the touchscreen.
5. Touch the left up-arrow to set the DIPSW number to [4].
6. Touch the right-up arrow as necessary to set the bit number to [0].
7. Touch [Off (0)] on the touchscreen to enable the RADF auto skew adjustment or [On (1)] on the touchscreen to disable the RADF auto skew adjustment.
8. Touch [Return] on the touchscreen.
9. Touch [Exit] on the touchscreen.
10. Touch [Exit] on the touchscreen to return to the normal screen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1103967EN* Solution Usage

Description
How to enable/disable Pile Permission as a default printer setting.

Solution
To enable/disable Pile Permission as a default printer setting perform the following:
1. Touch [MACHINE] on the touchscreen.
2. Touch [Controller] on the touchscreen.
3. Touch [01 Basic Setting] on the touchscreen.
4. Touch [Next] on the touchscreen.
5. Touch [23 Pile Permission] on the touchscreen.
6. Touch [Off] or [On] on the touchscreen as desired by the customer.
7. Touch [OK] on the touchscreen.
8. Touch [Close] on the touchscreen to return to the normal screen.
SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD

Solution ID TAUS1104051EN* Solution Usage

Description
Allowing Perfect Bind and Z-fold (8.5x11) from driver (Microsoft® Windows)

Solution
Please install the special PostScript Plugin driver version 2.0.275. The driver is available for download via the Konica Minolta Download Selector.
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

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Solution ID TAUS1104058EN* Solution Usage

Description
How to enable/disable Fixing Pre-rotation.

Solution
To enable/disable Fixing Pre-rotation, perform the following:
1. Press the Utility/Counter key.
2. Touch [06 Administrator Setting] on the touchscreen.
3. Touch [05 Copy/Printer Setting] on the touchscreen.
4. Touch [04 Fixing Pre-rotation Set] on the touchscreen.
5. Touch [Rotation On] or [Rotation Off] as desired by the customer.
6. Touch [OK] on the touchscreen.
7. Touch [Exit] on the touchscreen to return to the normal screen.

Solution ID TAUS1104097EN* Solution Usage

Description
Konica Minolta SAP certified printer device types.

Solution
Konica Minolta is an official member of the SAP Printer Vendor Program and offers within this program support for the following KM MFPs/printers and SAP
device types.

bizhub C754
bizhub C654
bizhub C554
bizhub C454
bizhub C364
bizhub C284
bizhub C224
bizhub C652DS
bizhub C552DS
bizhub C652
bizhub C552
bizhub C452
bizhub C650
bizhub C550
bizhub C451
bizhub C360
bizhub C280
bizhub C220
bizhub C353
bizhub C353P
bizhub C253
bizhub C203
bizhub C35
bizhub C35P
bizhub C25
bizhub C20
bizhub C20P
magicolor 4650 EN
magicolor 4650 DN
magicolor 4695MF
bizhub PRESS 1250
bizhub PRESS 1250P
bizhub PRESS 1052
bizhub PRO 951
bizhub PRO 1200
bizhub PRO 1200P
bizhub PRO 1051
bizhub PRO 950
bizhub 652
bizhub 552
bizhub 751
bizhub 601
bizhub 501
bizhub 421
bizhub 361

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bizhub 362
bizhub 282
bizhub 222
bizhub 423
bizhub 363
bizhub 283
bizhub 223
bizhub 42
bizhub 36
bizhub 40P
PagePro 5650EN

Refer to the attached documentation for complete information about the SAP Printer Vendor Program.
Notes :
1. KMBS USA only supports the Latin1 device types that are listed in sapnote_0001135038.pdf .
2.The latest SAP device types are available via the Konica Minolta Download Selector.
3.To viewa PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1104298EN* Solution Usage

Description
What is the part number for the memory modules on the Controller control board assembly? It is not listed in the Parts Manual.

Solution
Memory modules on the Controller control board assemby (p/n V865 3000 46).

Solution ID TAUS1104299EN* Solution Usage

Description
Specification and procedure how to determine "coverage".

Solution
To determine original coverage, please refer to attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by KM Europe (BEU)

Solution ID TAUS1200038EN* Solution Usage

Description
Is Domain based or Standalone DFS (Distributed File System) supported for scan jobs?

Solution
The bizhub 950/1051/1200 does not directly support DFS file path specification for scan jobs.This function is required for these models.
Note: Fill out the attached form.Once the form has been filled out and signed, then establish new ticket and attached the completed form to the ticket.To
viewthe PDF, you may need to download Acrobat Reader®

SPECIAL NOTE : Solution contribution by Rick Veale, ESS

Solution ID TAUS1200130EN* Solution Usage

Description
PB-503 heaterOFF time is too short.

Solution
CAUSE: Firmware update required.

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bizhub PRO 1200 Miscellaneous
SOLUTION: Please install atached Special firmware version GUG-40.The firmware can also be downloaded from the Konica Minolta Download Selector.
Notes :
1. The automatic OFF time of PB heater default was changed from “1 minute” to “5 minutes”. The automatic OFF time of PB heater sets up by the following
DIPSW.

bizhub PRO 1051/1200/1200P: DIPSW 21-4 = OFF (0)

bizhub PRESS C6000/C7000/C7000P/C70hc/C8000: DIPSW 21-2 = OFF (0)

2. Prior to installing the firmware please refer to attached Release Notes. To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1200138EN* Solution Usage

Description

Default HDD lock password.

Solution
The bizhub PRO 1200/1200P/1051 and bizhub PRO 950 have the function to protect HDD internal data, which is activated when the security enhance mode
is enabled. The default password (password when machine is shipped form the factory) may be incorrect and will not allow the change or reset of the
password.
This function is explained in the Security section of the User's Guide; however, the description about the default password (the password when machine is
shipped form the factory) is incorrect.
Wrong : 9-digit main body serial number
Correct : 13-digit main body serial number (including the alphabet)

To change the HDD lock password

Input of the default password is required. It is possible to change the password by inputting 13-digit main body serial number including the alphabet. (It is
displayed by the top right corner of the utility menu.)
After changing the HDD lock password, be careful not to forget the new password.

Solution ID TAUS1200140EN* Solution Usage

Description
Expected machine life.

Solution
The life of the machine is 90,000,000 prints or 7 years (whichever occurs first).

Solution ID TAUS1200158EN* Solution Usage

Description
How to completely remove a PostScript plug-in driver. (This needs to be done when a newer driver needs to be replaced with an older version.)

Solution
Follow the procedure illustrated in the attached document to completely remove a PS plug-in driver.To viewthe PDF, you may need to download a free copy
of Adobe Reader®.

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bizhub PRO 1200 Miscellaneous

Solution ID TAUS1200160EN* Solution Usage

Description
GP-501, part number for chip full sensor.

Solution
Chip full detect sensor (p/n 7706530).
Note : Part number for chip full detect sensor is not listed in Parts Manual.Please see attached document for reference. To view the PDF, you may need to
download a free copy of Adobe Reader®.

Solution ID TAUS1200164EN* Solution Usage

Description
Specification of FD-501/FD-503 Z-Fold positions when used withPB-501/PB-502/PB-503 perfect binders.

Solution
The specification is provided to avoid jams when making perfect binding booklets including Z-fold where the folds are not properly set. Improperly adjusted
folds can cause jamming due to mechanical restriction in the perfect binders.

Paper size

Paper Length
L (mm)

Z-Fold Length

L1 (± 1.5mm)

L2 (± 1.5mm)

11x17

431.8

106.5

109.5

A3

420

103.5

106.5

8K

390

96.0

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bizhub PRO 1200 Miscellaneous
99.0

B4

364

89.5

92.5

A4R

297

57.8

90.8

8.5x11R

279.4

53.4

86.4

Solution ID TAUS1200222EN* Solution Usage

Description
What are the exact steps to set upscan to SMB in Novell© 6.5 using iManager®?

Solution
Prerequisites

NMAS has to be installed for simple passwords to be set.Scan to SMB will not function properly using an eDirectory password.

Under the server console:

1. Select 1 to enter the system console.
2. Type CIFSSTRT to start the CIFS service.

On a PC:
1. Start iManager®. Http://ipaddress/nps/imanager.html
2. Select file protocols - CIFS/AFP.
3. Verify the netware server is selected.
4. Create a new share. Enter a name, path and comment.
5. Select NMAS on the left hand menu and then select your NMAS user.
6. Set a simple password for the user. An eDirectory password will not work when scanning to SMB.

Under the server console:

1. Stop CIFS using the CIFSSTOP command.
2. Restart CIFS using CIFSSTRT command.

On the MFP
1. Create an SMB one touch. Enter the TCP/IP address or host name of the Novell© server.
2. Enter your Novell© user nameand your simple password. No domain is needed for the user name.
3. File path will be the name of the share only. If the share name is scan the file path will be scan.
4. Verify scan to SMB functions properly.

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Solution ID TAUS1200226EN* Solution Usage

Description
Engine series support E-mail\HTTP communication to bizhub vCare System.

Solution
The following attached document provides engine series support bizhub vCare\CSRC Communication via HTTP or E-mail communication.
Notes :
1.E-mail and HTTP are only protocols currently supported for the bizhub vCare Systems in North American Market.
2.To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1200252EN* Solution Usage

Description
Macintosh® OS X 10.7compatibility and driver support.

Solution
The latestprinter and scanner driversare availablevia the SSD Download Selector.Access the selector from one of the following:

KMBS public site: http://www.kmbs.konicaminolta.us

MyKonicaMinolta: http://www.mykonicaminolta.com (Support & Drivers tab)

SSDWeb Support (CS Expert Support):Download MSDS, Drivers, Firmware and more
Please read the accompanying readme forspecificrestrictions which may be associated with each model. The readme is available withthe driver.

Solution ID TAUS1200258EN* Solution Usage

Description
How to set the total counter to count one (or two) counts for large size paper.

Solution
To set the total counter to count one (or two) counts for large size paper, perform the following:
1. Press the Utility/Counter key.
2. Press Stop, 0, 0, Stop, 0, 1.
3. Touch [07 System Setting] on the touchscreen.
4. Touch [01 Software DIPSW Setting] on the touchscreen.
5. Repeatedly touch the left up-arrow until [04] is displayed as the dipswitch number.
6. Repeatedly touch the right up-arrow until [7] is displayed as the bit number.
7. Touch [Off (0)] to set the count for large size paper to one or touch [ON (1)] to set the count for large size paper to two.
8. Touch [Return] on the touchscreen.
9. Touch [Exit] on the touchscreen.
10. Touch [Exit] on the touchscreen to return to the normal screen.

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Solution ID TAUS1200269EN* Solution Usage

Description
How to deselect/gray out AUTO PAPER or IMAGE ROTATION OFF.

Solution
To deselect/gray out AUTO PAPER or IMAGE ROTATION OFF, perform the following:
1. Press the UTILITY BUTTON.
2. Select #3 Copy Settings.
3. Select #1 Reset Setting.
4. Select #1 Initial Setting.
5. Deselect Auto Paper by selecting a specific tray.
6. Deselect Image Rotation Off.
7. Select OK.
8. Select #2Reset Function Setting.
9. Select Initial Settings.
10. Press OK, press Exit.

Solution ID TAUS1200329EN* Solution Usage

Description
It is necessary to collect detailed information for Distributed File System (DFS) issues and requests.

Solution
Refer to the attached "Information to Collect" document for detailed guidance about what information should be collected.
Testing may also be required in order to troubleshoot DFS issues and/or request new functionality. Refer to the attached "DFS Test Procedure.pdf" document
for instructions.
To perform a network and log capture, refer to the Syslog_Scanlong Instructions file, attached.Details may differ by model.
Tocollect a new Syslog_ALL log,see the Syslog_ALL.pdf, attched. Details may differ by model.

PrinttheMachine Management list.

Note : To viewa PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1200512EN* Solution Usage

Description
When setting DIPSW 40-1 to 1 and executing following step, C-D010 error is indicated and the machine is completely disabled.
Step
For Color machines :
"Utility/Counter" g "03 Administrator Setting" g "10 Security Setting" g "02 HDD Management Setting" g "03 HDD Management Setting" g
"Deletion Execute" on "Mode 1" to "Mode 8"

For B/W machines :

"Utility/Counter" g "06 Administrator Setting" g "07 Security Setting" g "02 HDD Management Setting" g "05 Delete All Data" g "Deletion Execute"
on "Mode 1" to "Mode 8"

Solution
DIPSW 40-1 selects a mode to be executed before discarding the main body. It allows all HDD data and a portion of data on the NVRAM board (NRVB) to be
deleted prior to getting rid of the MFP.
The machinewill becomecompletely disabled andcannot be used again. A restoration procedure is not available. Please do not use this function except as a
security option whendiscarding the machine.

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Solution ID TAUS1200545EN* Solution Usage

Description
How to program the Test Pattern No.16 Linearity Evaluation paper size switchover.

Solution
To program the Test pattern No. 16 Linearity Evaluation paper size switchover, perform the following:
1. Access the Service Mode (with power ON, press the Utility/Counter key, Stop, 0, 0, Stop, 0, 1).
2. Touch [07 System Setting] on the touchscreen.
3. Touch [01 Software DIPSW Setting] on the touchscreen sub menu.
4. Repeatedly touch the left up-arrow until [30] is displayed.
5. Repeatedly touch the right up-arrow until [7] is displayed.
6. Touch [OFF (0)] on the touchscreen to utilize the A3 (Test pattern number 16) or [ON (1)] to utilize the 11x17 (Test Pattern number 33) which is newly
added for use in inch as opposed to metric locations.
7. Touch [Return] on the touchscreen to return to the "Service mode menu screen" on which the sub menu was displayed.
8. Touch [Exit] twice to return to the standby screen.

Solution ID TAUS1200600EN* Solution Usage

Description
PF-703, drive section changes to reduce noise.

Solution
Please be aware that changes to the PF-703 drive section have created an incompatibility between the "old type" (Item #A0GDWY1) and the "new type" (Item
#A0GDWY2). Please refer to the attached documentwhich lists all the recent differences and similarities.
Note : To view the attached document, you may need to download a free copy of Microsoft® Word® Viewer (24.5MB).

Solution ID TAUS1201031EN* Solution Usage

Description
Microsoft® Windows RT ® driver availability.

Solution
Microsoft® Windows RT® has built in drivers for KM controller-based MFPs. There are four drivers available "in box".
The PostScript drivers allow the following functions: Offset, Output Tray, Binding Position, Duplex, Staple, Punch, Fold, Color/BW.
KONICA MINOLTA PS BW Laser Class Driver
KONICA MINOLTA PS Color Laser Class Driver

The XPS Drivers allow the following functions: Duplex

KONICA MINOLTA XPS BW Laser Class Driver
KONICA MINOLTA XPS Color Laser Class Driver

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
Solution ID TAUS0902697EN* Solution Usage 78

Description
FS-521 main tray does not lower correctly.

Error J-7217 may occur.

The tray may not move downward, even with a large stack of paper.
The tray may move upward too far, causingan abnormalcrunching sound.
The tray may simplyjitter up-and-down erratically.

Solution
PROBABLE CAUSES:
1. Nearby light sources are falsely triggeringthe the main exit tray lift detection sensor.
Ensure that FS-521 Control firmware version G00-30 or greater is installed. Replace the sensor mounting plates (p/n A0GY 899111 and p/n A0GY 8993 13).
Note : The Prevention Kit(p/n U226-0410) originally referred to inattached Bulletin Number 7355 is no longer available. The sensor mounting plates must be
ordered instead.

J-7217 when large size paper jobs are sent to the Main tray of thefinisher, yet8.5x11 paper exits to the Main tray normally.
2. One of the red shipping brackets had not been removed.
Remove the shipping bracket and test finisher operation.The location of this particular bracketisbehind a gray cover (see attached Page E3 of the FS-521
Installation Manual).

“Removepaper from the Main tray” message. There is no paper in the Main tray.
3. The tray position sensor (Top) detects the incorrect position of the paper ejection paddle of Main tray.A firmware update is required.
As a temporary countermeasure, openthe front door of the finisher. The paddle is then rotated by initializing the FS-521 andthe incorrectmessage is no longer
indicated.
To prevent the message from reoccurring, please install updated Base firmware version A0GY0Y0-00 N1-G00-40 . The latest version firmware or system
software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on 'Download
MSDS, Drivers, Firmware and more'.

4. Faulty or malfunctioning paper exit level sensor (LED1).

Check the sensor in the I/O mode and replace defective sensor (p/n 13QJ 8551 0) if necessary. Please refer to attached Parts Manual pages, Item 38 on
page 15.To view a PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1001124EN* Solution Usage 32

Description
J-2101 or J-3102

with paper stopping on the transfer belt.

with paperwrapped around thedrum.

Solution
PROBABLE CAUSES:
1. Poor contact between the PCC corona and its grounding tab resulting in erratic operation.

Grounding Tab

Inspect the PCC corona grounding tab.To inspect, remove the cleaning unit and insure that the grounding tab is in contact with the grounding pin and the
PCC shell.

Note :Pleasesee attacheddocument as reference and for additional detail.

2. The transfer value and transfer timing need to be changed.

Change the transfer current value in the machine tab screen. (Transfer leading edge 1 and2 only)
[Tray Setting] g [Change Set] g [Process Adj.] g [Transfer Offset Adj.]
CAUTION : Never perform the overall transfer current adjustment in Service Mode for any reason.

Step 1
Increase the offset value at leading edge 1 (by 10 steps).
When the belt separation and leading edge image quality appears to be deteriorated, decrease the value.

Step 2 (If Step 1 is not effective)

Decrease the value of the leading edge 1 and 2.
When the transfer fails at the leading edge section, increase the value.

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling

Then, register the name of the paper (can be registered up to 100).

Note :The symptom can also occur due to a burr created during paper cutting. Turn the paper over and feed the paper. If the jam does not occur, change
paper setting direction so that the cut edge of the paper is the trailing edge instead of the leading edge. Lower the transfer offset value.

3. Jam Sensor Board (JAMB) is falsely detecting jams due toclose proximity to the pre-cleaning corona (PCC unit).
Install insulating material on the solder side of the JAMB (between the JAMB and the PCC unti). If the JAMB (Detecting Board Assembly)has failed, replace
it. (p/n A0G6 H160 00)

4. The lead transfer current switch timing is not adjusted properly.

Note : J-3102 may also be indcated.
Perform the procedure in the attached Lead Transfer Current Switch Timing Adjustment document. A gap of 3mm to 4mm should be used before full density
is reached on the leading edge of the adjustment test page.

5. The gap between the transfer belt and the separator guide is greater than 0.7mm (0.7 mm = 7 sheets of 80 gsm paper).
Perform Transfer belt adjustment procedure (M1) shown in the bizhub 1051/1200/1200P Troubleshooting Guide. Adjust the gap so that is greater than
0.1mm and less than 0.7mm (between 1 and 6 sheets of 80 gsm paper).

6. Too much backlash between the transfer drive motor (M30) and the transfer belt drive gear.
Perform adjustment #8 (drive gear adjustment of the transfer belt). Check the backlash of the drive gears. For detailed procedures, see the attached
documentation. To view a PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0801765EN* Solution Usage 26

Description
FS-xxx, first page not aligned properly/not stapled in stapled sets.

Solution
CAUSE:Static build-up onalignment plate which causes the first page to stick.

SOLUTION:Wipe affected are with anti-static compound (Brillianize®, Pledge®, dryer sheet, etc.).
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID TAUS0808614EN* Solution Usage 16

Description
FS-521, J-7217, J-7218, J-7219 or J-7220 jam codes.

May occur after first stapled set. Sheet 1 and 2 of the second set does not move to the stacker section. Bypass gate is functioning properly.
J-7217 or J-7219 may be more frequent than the other codes.

Solution
PROBABLE CAUSES:
1. Bypass pressure release motor (M12) is not functioning correctly.
Test M12 by running I/O mode 72-81 to find home position followed by 72-84 to release pressure. If abnormal noise is heard or motor does not operate,
replace M12 (p/n A0GY A704 0).

2. The FS-521 stacker Drive Shaft /1 bearing comes off and drive is lost.

Replace Drive Shaft /1 (p/n A0GY 7240 11) and put one Spacer (p/n 12QV 4065 0) between the bearing and E-ring at both ends.

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
Note : The countermeasure has been applied from FS-521 serial number A0GYWY2000656 onward.

Solution ID TAUS1100211EN* Solution Usage 16

Description
When using the GP-501, J-7594 is displayed.

Solution
CAUSE: The punch flag sensor (S9) does not turn OFF within a specified period of time after it turns ON.

SOLUTION: A number of things might contribute to the jamming.

1. The S9 sensor is faulty due to plugging in the connector on the GP-501 control board with the GP main switch ON. Replace the sensor (p/n 7300567).
2. The wiring harness is damaged or loose, or the wire tie at the loop near the sensor is too tight. Replace or repair the damaged harness, Reseat CN P34 in
the connector on the GP-501 control board and on the S9 sensor, Cut wire tie and verify that the wiring harness will not catch in any drive belt/pulley
assemblies.
3. Confirm the centering adjustment. If the dieset positioning assembly (p/n 7706640) is too far to the front or rear, the dieset will bind because the punch unit
assembly will be pressing more to one side of the dieset, causing it to bind.
4. The Exit Idler Aligner guide plate (p/n 7706525) is either bent or misaligned. Check that the Exit Idler Aligner guide plate alignment is ?" or larger as shown
in the attached document. If the measurment is less than ?" the plate is bent and should be replaced.
5. Confirm the position of the aligner exit drive guide plate (LTR) (p/n 7706449) as shown in the attached document. To view the PDF, you may need to
download a free copy of Adobe Reader®.

Solution ID TAUS0807945EN* Solution Usage 15

Description
SD-501/SD-506, "Trim receiver exchange" message after replacing trimmer board. Counter was reset.

Solution
CAUSE: The Trimmer Receiver board flag is blocking the Trimmer board replacement (EOL) sensor. Trimmer board was put in wrong position. (Possibly at
End Of Life position.)

SOLUTION: To correct:
1. Reposition the Trimmer Receiverboard toalign properly withthe EOL sensor (PS59).
2. Enter I/O mode and perform a 71-55, then a 71-58 and powerOFF the machineto get the blade in the correct positionallowing the Trimmer board to be
inserted and pushed all the way forward. (Be sure it is away from EOL sensor.)
3. Raise the spring loaded mechanism that engages/advances the position of the Trimmer board assembly then reset counter in I/O 71-95.
Note :Detailed steps are included in the attached document. To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0658040EN* Solution Usage 10

Description
SD-501/SD-506, J-7584 (J72-89 for bizhub PRO 1050 series) when making booklets either trimming or not trimming.

Solution
PROBABLE CAUSES:
1. PS55 (Trimmer Registration) is always ON.
Check PS55 using I/O input code 71-68. The normal reading when not actuated should be LOW. If HI is indicated, the sensor may have failed or the
actuating mechanism is not functioning properly. Ensure that the black plastic actuator flagging PS55 is operating correctly. If necessary, replace PS55 (p/n
08AA 8551 2).

2. Improper operation of PS55 due to poor connection at CN291 of PS55 or a damaged wiring harness.
To check the functionality of PS55, perform the following:
a. Access the Service Mode and check the functionality of PS55 using the input mode code 71, multimode 68. The sensor should display a state of [L] when
it is not flagged and change to a state of [H] when it is flagged.
b. If, the sensor displays a state of [H] when it is flagged or un-flagged inspect CN291 at PS55 to ensure that
c. If, the problem is still experienced after ensuring CN55 is properly attached to PS55, inspect the wiring harness leading to PS55 which is located on the left
side of the bundle press section (DC Relay Wiring /I). Wire ties could be too tight resulting in damage to the wire harness. Remove the wiring tie(s) to check
for possible harness damage. Repair or replace the wiring harness (p/n 15AN 9081 1E) as necessary.
Note : Please ensure that the harness has some slack to prevent disconnection.

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling

Solution ID TAUS1000612EN* Solution Usage 9

Description
FS-521, stapled sheets are misaligned and paper is not stacking evenly on the finisher exit tray.

Solution
PROBABLE CAUSES:
1. Stacker entrance roller release motor (M16) is out of position.

Change installation position of M16 to the center scribe mark (line). Then check the stapled set and readjust to right or left, as needed.

2. The paper exit alignment plates are not adjusted properly (too far apart).
Adjust the position of the paper alignment plates so that paper is not misaligned.
a. Enter Service Mode.
b. Select Finisher Adjustment.
c. Select Paper Width Adjustment.
d. Select either Staple mode or Straight mode.
e. Adjust the paper exit alignment plates for each paper size.
Note : A larger (more positive) value will move the paper exit plates closer together. A smaller (more negative) value will move the paper exit plates further
apart.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Ed Bellone, Production Print/SSD

Solution ID TAUS1100212EN* Solution Usage 9

Description
SD-506, J-7585 or J72-90 (jam code for bizhub PRO 1050/1050e).

Solution
PROBABLE CAUSES:
1. Trimmer gate not opening. PS55 (trimmer registration sensor) has failed.
Check the sensor status in I/O check mode 71-68 (H=home, L=other than home). If the the sensor does not change state correctly, replace PS55 (p/n 08AA
8551 2).

2. In the modified Conveyance assembly (belt drive has been changed to chain drive) theremay be interference between the Slope Unit (Slant part) and
Bundle clip motor (M11) Mounting Plate.
Please check the Slant part position and lower it by 2mm to 3mm.

Note : The S/N cut-in for the corrected chain-type drive Slant part position is A0H2WY2003934. Serial number A0H2WY2003890 to A0H2WY2003933 (43
units) are belt type.

Solution ID TAUS1000449EN* Solution Usage 8

Description
SD-506, C-1259. Saddle Stitcher will not trim booklet.

Solution
PROBABLE CAUSES:
1. Bundle registration plate sensor (PS16)failed.Trimmer pressure plate never clamps booklet prior to trimming.
Replace PS16 (p/n 08AA 8551 2). Sensor can be checked in I/O mode 71-36.

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
2. Trimmer motor (M24) failed. Trimmer pressure plate never clamps booklet prior to trimming.
Replace M24 (p/n 129U 8004 2).Trimmer up/down motor can be checked in I/O mode 71-51.

3. Alignment of the Stopper Gear (p/n 15AN R737 00) is incorrect.

Align the Stopper Gear using the following procedure so that the positioning hole in the gear is in the 9 o’clock position when bundle up/down section is in the
home position.
a. HoldGear/B 17/35T (p/n 15AN 7719 1E),which the worm gear on M24 drives, to prevent the position of the lifting cables for the bundle up/down section
from moving during this entire operation.
b. Remove the 2 small screws that hold M24 in place to get the worm gear out of the way so that the Stopper Gear can be removed and repositioned.
c. Remove the e-clip for the Stopper Gear.
d. Remove the Stopper Gear and reinstall it so that the positioning hole is in the 9 o’clock position.
e. Reinstall the e-clip for the Stopper Gear.
f.Reinstall M24.
Note : Please see the attached Stopper Gear Position photo for the location of the Stopper Gear positioning hole and Gear/B 17/35T.

Solution ID TAUS0703807EN* Solution Usage 7

Description
SD-501/SD-506, C-1247 or SC77-66 (for bizhub PRO 1050 series). When making multiple sets of booklets the error code may be indicated after the 1st
booklet is trimmed and ejected.

Solution
PROBABLE CAUSES:
1. One or both of trimmer unit swing springs (left or right) has broken.
Replace both springs together - Swing spring/Left (p/n 15AN 5029 2F) and Swing spring/Right (p/n 15AN 5030 2F).
CAUTION : If the SD-501 serial number falls below 15AQ03302 or begins with the 15AN prefix, the modified Swing Plate/A (p/n 15AN 5027 1E) must be
installed when installing the spring(s).

2. The Bundle registration home sensor (PS34) has failed.

Replace the Bundle registration home sensor (p/n 08AA 8551 2).

3. The set screws securing the front pulley that drives the bundle press belts have loosened causing slack in the belt. This causes a misdetection of the
Bundleregistration home sensor (PS34).
Tighten the set screws, check belt tension and run the system to ensure error does not reoccur.

4. Paper scraps from the trimmer have packed into Bundle registration home sensor (PS34) causing the belt to overdrive which bends the sensor mounting
bracket.
Clean the sensor, remove the paper scraps and test the operation of the sensor in the I/O state confirmation modefor proper operation. Replace the sensor
(p/n 08AA 8551 2)if needed.
Reform the mounting bracket (Detection Plate/2)or replace the bracket(p/n 15AN 5188 0).To access the sensor, remove the Trimmer Unit.

Solution ID TAUS0902526EN* Solution Usage 7

Description
RU-506, J-7543 jam code.

A corner of the paper is folded in the RU-506, or in optionsconnected after the RU-506.

Paper stops in RU-506 at exit.

Solution
A corner of the paper is folded in the RU-506, or in optionsconnected after the RU-506.

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
CAUSE:One of theneutralizing brushes is "curled" (malformed) catching a corner of the paper.

SOLUTION: Remove currentneutralizing brush/L and neutralizing brush/S onguide plate/5 (p/n A0GE 7007 00) andaffix the modifiedneutralizing brush/L (p/n
A0GE 7108 01 - 2 pieces and neutralizing brush/S (p/n A0GE 7109 01 - 4 pieces)on the open/close plate/A (p/n A0GE 7002 00).

Modification - Parts Guide Manual P.6

29 : P/N A0GE710801 (Neutralizing Brush /L) --- Design/Placement Changed Quantity 2
30 : P/N A0GE710901 (Neutralizing Brush /S) --- Design/Placement Changed Quantity 4

Note : Please refer to attachedParts Manual pages and installation instructions. To view a PDF, you may need to download a free copy of Adobe Reader®.

Paper stops in RU-506 at exit.

PROBABLE CAUSES:

1. PS2 (Exit sensor) failed.

Test PS2 (75-43). Replace failed sensor (p/n 13QA 8552 1).

2. M2 (RU Exit motor) failed.

Test M2 (75-43).At RUCB CN8, pins 7and 8 there should not be 24V DC. Replace M2if 24V DC is present (p/n A0G6 R714 00).

3. RUCB failed. Replace RUCB (p/n A0GE H010 01)if no 24V DC is present at RUCB CN8, pins 7and 8.
SPECIAL NOTE : Solution contribution by KMBT (Japan) and Mike McCarthy, Production Print/SSD

Solution ID TAUS1000530EN* Solution Usage 6

Description
SD-506, J-7578. No trimming.

Solution
CAUSE: Bundle press not clamping. Bundle press lower limit sensor (PS47) failed.

SOLUTION: Replace PS47 (p/n 08AA 8551 2). Prior to replacing the sensor, you may want to check or test:

Bundle press motor (M23) in I/O mode, 71-50

Bundle press motor (M23) in I/O mode, 71-60
PS15, PS54 and PS55
PS47 (ensure that it is snapped into its bracket)

Solution ID TAUS1000958EN* Solution Usage 6

Description
GP-501, J-7590 or J-7595 and paper may be skewed.

Solution
PROBABLE CAUSES:
1. The paper is not being guided correctly to the alignment plate after punching. By carefully observing the paper passage through the GP-501 (with the
GP-501 left cover removed, it is possible to see the paper passage by printing with the RU-506 front door open), it is evident that the paper exits from the
lower alignment area and rides over the bottom of the alignment guide. The position of the Aligner, Exit Idler Weldment (rear side bottom corner) is not in
contact with the frame (it can be pushed inwards 3 - 4mm). The front side, bottom corner is OK.
The position of the Aligner, Exit Idler Weldment can be checked from the front side of the GP-501.If the Aligner, Exit Idler Weldment can be moved 3 - 4mm
by inserting a screwdriver, it is not in the correct position.
The Aligner, Exit Idler Weldment has to be removed from the GP-501 and bent into position. To do this, remove Latch Assembly, Aligner) and then remove
the Aligner, Exit Idler Weldment.
Note : Please refer to attached documentation for more detail. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling

2. Failed (broken)flexible shaft. (see attached photo)

Replace the flexible shaft (p/n 7706468).

Solution ID TAUS1001104EN* Solution Usage 6

Description
C-4705 error code. Code may be intermittent. When feeding paper from PF-702/PF-703, J-1686 or J-1856 jam codes may also be indicated.

Solution
PROBABLE CAUSES:
1. PF exit conveyance sensor (PS24) is soiled, blocked or damaged.
Check for any debris/paper blocking the sensor. Inspect the wiring for PS24 and clean or replace the sensor (p/n 13QA 8551 1).

2. Paper feed clutch has failed.

Check the paper feed clutch of the tray used when the code occurred. If it has failed, replace it (p/n 57GA 8201 0).

3. Lock bearing has failed. (PF-702 only)

Replace the Lock bearing (p/n 57GA 7503 0).

4. Paper feed rollers are worn.

Replace the feeding roller assemblies A and B.

Feeding roller assembly A (pickup rubber): p/n 55VA R750 00

Feeding roller assembly B (paper feed roller, separation roller): p/n 55VA R749 00
Note :C-4705 is caused by various factors. As one of the causes, it is detected if PVV (image effective signal) is not output within 20 seconds after 1st
paper feed (paper feed from a tray) starts. It possibly occurs due to the following:

Two sheets of paper are fed together (like double feed in an unusual way) due to clutch failure.

Paper feed timing is incorrect due to paper feed parts wearing.

Solution ID TAUS1002291EN* Solution Usage 6

Description
PF-703, paper tray not raising.

Solution
CAUSE: One of the suction feed belts has walked out of position and is constantly actuating the Paper Suction Detection sensor. Paper suction
dectectionactuator istripped by the paper feed belt (see picture). Can be caused by customer clearing a jam.
Tray and affected sensor
Tray 3 (PS26)
Tray 4 (PS28)
Tray 5(PS30)

SOLUTION: Correctly reposition the rear suction belt and ensure that the rear paper suction actuator is moving freely. Also, install Print Control Special
firmware version GCA-30. This rotates the paper feed belts for two seconds if an actuator is ON when the tray is closed.

Notes :
1. The latest version firmware or system software is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
2.Please refer to attached Release Notes prior to installing the firmware. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Ted Young, Production Print/SSD and KM Australia (BAU)

Solution ID TAUS0808627EN* Solution Usage 4

Description
SD-501/SD-506, staples are not folding over on sets.

Solution
CAUSE: Stapler Home Sensors HS1/HS3are not detecting home position. These sensors are in the Stapler unit, not the Clincher unit. SD9 or SD10 will NOT
fire until these sensors are made.

SOLUTION:First, clean these sensors. Replace thefailed corresponding stapler unit (p/n 15AN -550 1) as needed.

Solution ID TAUS1000440EN* Solution Usage 4

Description
GP-501 does not function.The unit will initialize on power up and components function in I/O mode. When trying to output, all paper stops at the GP entrance.

Solution
CAUSE: Invalid configuration. An RU-506 is not installed directly afterthe GP-501.

SOLUTION: Correctly install an RU-506. The GP-501 requires communication from both the main body and the RU-506 to function.
Note : Please refer to the attached documentation for detailed installation information concerning the RU-506/GP-501. To view a PDF, you may need to
download a free copy of Adobe Reader®.

Solution ID TAUS1001572EN* Solution Usage 4

Description
PF-703, misfeed jam codes. One of the following codes may be indicated at paper feed.

J-1301
J-1303
J-1401
J-1403
J-1501
J-1503
J-1611
J-1621
J-1631
J-8111
J-8121
J-8131

Solution
PROBABLE CAUSES:
1. Worn key area for the drive pin on drive pulley/26T.
Check for any binding of the drive and check belt tension of both Paper Feed belts. Replace the original style drive pulley (p/n A0GC 2104 00) with the
modified aluminum drive pulley (p/n A0GD 2150 00).
Note : Please refer to attached Bulletin Number 7861 for more detail and the drive pulley installation procedure.

2. Incorrect timing when leaving Tray 3 Paper Feed sensor (PS10). Lack of drive.
Ensure that Tray 3 Paper Exit Tension spring (p/n 55VA 1557 0) is applying enough tension fordrive. CheckTray 3 Paper Feed Drive belt (p/n 15BA 7751 0)
tension and Drive Pulley 26T(p/n A0GC 2104 00).Replaceany of these parts ifnecessary.
Note : Please refer to attached PF-703 Parts Manual pages for parts location. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
Solution ID TAUS0902957EN* Solution Usage 3

Description
FD-503, J-7358 at power up.

Solution
CAUSE: Failed Folding Unit photosensors or FNS Drive Board.

SOLUTION: Test PS1 (p/n 13QA 8552 1), PS5 (p/n 13QA 8551 1) and PS6 (p/n 08AA 8551 2) in I/O mode,70-1 (PS1),70-3 (PS5),70-32 (PS6) and replace
as needed. Check for 5V DC input to eachsensor. Check all 5V DC wiring for a short to ground, and correct as needed.Check ICP1(located next to CN222)on
the FNS Drive Board/3 assembly (p/n A0H0 H040 11) and replace board if ICP is OPEN.
Notes :
1.FNS Drive Board/3 assembly is referred to as PDB in the Overall Wiring.
2. Please see attached FD-503 Parts Manual pages to reference photosensor location. To viewthe PDF, you may need to download a free copy of Adobe
Reader®.

Solution ID TAUS1002250EN* Solution Usage 3

Description
SD-506, C-1253 error codeshortly after power ON.

Solution
CAUSE: The 1st folding blade home sensor/2 (PS21) has failed.

SOLUTION: Replace PS21 (p/n 08AA 8551 2).

Solution ID TAUS1103735EN* Solution Usage 3

Description
SD-506, J-7569 or J-7574 jam indication with Fold & Staple or Multi-Fold. This malfunction occurs only under the following conditions.

Fold & Staple/Multi-Half-Fold mode without trimming

Duplex

Paper length is 435mm or more

2 sheets or less

Solution
CAUSE: Firmware needs to be updated.

SOLUTION: Install Special SD-506 firmware version GCV-55. The firmware can be obtained via the SSD Download Selector on MyKonicaMinolta.com.
Notes :
1. This firmware update applies to the SD-506only when installedon a bizhub PRO 1051/1200/1200P.
2. Please refer to the attached release notes for details.
To viewthe PDF, you may need to download a free copy of Adobe Reader®.

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling

Solution ID TAUS1104319EN* Solution Usage 3

Description
On high volume MFPs with an LS-505 installed, J-7545 jams start to occur when feeding heavier stock above 28 lbs. into the LS-505 stacker.

Solution
CAUSE: In the LS-505 Stacker Paper Exit Section, the Rubber has shrunk and is creating a load on the Roller Assembly bearing causing the bearing to to
wear and bind.

SOLUTION: To check this, turn the green jam clearance knobs on the front of the stacker. They should be difficult to turn. After the parts are replaced, the jam
clearance knobs will turn easily. Please replace the Rubber (p/n 15AV 4582 1), Bearing (p/n 15AV 7501 0) and Roller Assembly (p/n A0H1 A141 00) as
deemed necessary.
Notes :
1. These items should be replaced between 5 to 8 million copies.
2. Replacement time approximately 20 minutes.
3. Please refer to attached LS-505 Parts Manual page for parts location. To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0802753EN* Solution Usage 2

Description
SD-501/SD-506, trimming scraps overflow at the scrap guide or trimming failure occurs if 15mm or more is trimmed.

Solution
CAUSE:The trimming scrap removal paddle rotates in the reverse direction when 15mm or more amount is trimmed. It is the specification (this is toensure
the paddle tipstouch the long-width scraps).
Since the scrap dropping position changes, the scraps may not drop into the scrap box smoothly, depending on type of paper.

SOLUTION:Checkthe areas whichcan prevent scraps from dropping into the box.

The blacktrimmer scraps guideattached on the trimming unit sideis loose.In that state, the dropping path is narrowed.Attach theguide properly.Thismay
occurif the paddle unit was installed in the field.
If the customer always trims 15mm or morefor their booklets, remove the paddle once and watch the operation.The scraps drop byweight.
Note : When removing the trimmer paddle, remove the paddle shaft part only.It is not necessary to remove the whole paddle unit.

Solution ID TAUS0808610EN* Solution Usage 2

Description
C-1243 (SC77-62 for bizhub PRO 1050 series) when making booklets. Paper may jam in folding exit section.

Solution
PROBABLE CAUSES:
1. The folding knife drive gear is damaged.
Replace theFolding Gear (p/n 15AN 7704 0).

2. The M8 drive gear is damaged.

Replacethe Conveyance Idling Gear (p/n 15AN 7737 0).

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
3 The folding conveyance motor (M4) doesn't rotates in the reverse direction to rotate the folding rollers /1 and /2 in the reverse direction to release the paper.

Replace the M4 motor on SD 501(p/n 15AA 80050).

Solution ID TAUS1002198EN* Solution Usage 2

Description
LS-505, "Empty Stacker Tray" message after every job.

Solution
CAUSE:When copying, Pile Permission is set to Prohibit.This will cause the machine to wait until the stacker tray is cleared after each job andbefore the next
jobstarts.
Whenprinting, Pile Permissionis not selected in the printer driver.

SOLUTION:For copying set Pile permission to Enable.This willallow the machine to output all jobsonto the stacker tray in one pile until the jobs are complete
or the tray is full. Pleasefollow this procedure:
1. From the Copy screen select Output Setting.
2. Select Output Tray.
3. Select Pile Setting.
4. Select Permit.
Forprinting, check the Pile Permission box under the Finishing tab in the print driver.
Note: Please refer to attached documentation to view the Pile Setting selection. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS1002526EN* Solution Usage 2

Description
Jamming at the entrance to the FS-521, sometimes indicatng a J-7222 jam code.

Solution
CAUSE: Possible incorrect setting of faulty part isolation DIPSW. This may have occurred if a peripheral was installed with power ON to the MFP.

SOLUTION: Check DIPSW 34-0 through 34-7 and 35-0 through 35-7 (bizhub PRO 1051/1200/1200P) or DIPSW6-0 through 6-7 and 7-0 through 7-7 (bizhub
PRO C6501/C6501P/C65hc)to make sure that all set to NORMAL or 0. Even though, according to the Service Manual DIPSW 34 (or DIPSW 7) is designated
for the SD/PB unit, depending on the machines configuration, thisDIP switchmay still affect the FS-521.
CAUTION : When installing peripherals make sure all power to the machine, main and sub switches are OFF.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1103720EN* Solution Usage 2

Description
When changing the ejecting tray from LS1 to LS2, J-3102 is indicated. After removing the jam, the LS may remain in operation.

Solution
CAUSE: A firmware update is required.

SOLUTION:Install LS-505 firmware versionG00-55. The latestLS-505 firmwareis available via the Konica Minolta Download Selector. The attached Release
Notes should be read prior to installing the firmware. To view a PDF, you may need to download a free copy of Adobe Reader®.

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling

Solution ID TAUS1104126EN* Solution Usage 2

Description
LS-505,J-7402 code.

Solution
CAUSE:The holder for the rear of the LS-505 coupling conveyance roller/1 (p/n A0H1 A140 00) has become loose or is broken.

SOLUTION:Reinsert or replace the holder (p/n A0H1 4686 00) as necessary.

Solution ID TAUS1200423EN* Solution Usage 2

Description
Holes may not be consistently punched completely through paper ifpaper is near the upper end of the specification and punchdies are worn.
In addition to the punch die, certain other components in the GP-501 may be worn and require replacement.

Solution
CAUSE: Ragged punch holes in thick paper (paper is near the upper end of the specification) indicate a worn die which requires replacement.

SOLUTION:Keeping the punch die cleaned and properly lubed will ensure maximum yield.(See attached Maintenance Section of GP-501 Service Manual.)
It is not necessary to replace the entire punch module assembly (p/n 7712306), as shown on page 4 of the attached GP-501 Parts Manual.
The following items are available individually, as depicted on page 11 of the Parts Manual.

4.4" Punch Motor (p/n 7710143)

SL22 Clutch assembly (p/n 7710465)

Note: To view a PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1200567EN* Solution Usage 2

Description
Troubleshooting J-7217 jam code for the FS-521.

Solution
J-7217 signifies that the main tray exit sensor (PS10) did not turn OFF within a specified period of time after the stacker entrance sensor (PS5) turned OFF.
When the code frequently occurs, parts related to the drive may fail or conveyance force may be weakened.
Check the following:
1. Conveyance force of stacker entrance roller
2. Burr or unsmooth part of the conveying part
3. Roller and roller color conveyance force
4. Operation of solenoid (use I/O check mode)
5. Paper conveyance force
6. Operation of alignment plate (including at shifting, does it move too much?)
Note : For details, please refer to attached document. To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0703150EN* Solution Usage 1

Description

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
FD-501/FD-503, J73-06or J-7359 at power up.

Solution
CAUSE: The connector to the main tray exit sensor (PS18) has become dislodged from the sensor, resulting in a false jam detection.

SOLUTION: To check the operation of the main tray exit sensor (PS18), perform the following:
1. Access theI/O mode and use input code 70, multimode 13 to check the operation of the sensor.
2. If, additional accessories are attached to the exit of the FD-501/FD-503 they will have to be removed to access the main tray exit sensor.
3. Reattach the connector to the main tray exit sensor if it is dislodged and check the operation of the main tray exit sensor.

Solution ID TAUS0802851EN* Solution Usage 1

Description
Error code J72-30 (J-7230).

Solution
CAUSE: After the paper exit driving shaft has been replaced the jam occurs. Light shielding tape was not applied to some replacement parts. This occurs
only with replacement parts; production machines are not affected.

SOLUTION: Apply black vinyl tape to the shaft as instructed inBulletin Number 6598. It is preferable to use tape with a matte (non-glossy) finish. Obtain the
tape locally.

PARTS INFORMATION
The following spare parts may not have tape applied. If they do not, apply it as instructed in attached Bulletin Number 6598 when installing the part into the
machine.

Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling

Solution ID TAUS0900798EN* Solution Usage 1

Description
FS-521 will not output 13x19 paper to main tray.

Solution
CAUSE: Offset stacking is enabled.

SOLUTION: Disable offset stacking as the FS-521 will only output 13x19 paper in the straight stacking mode. This information is listed in the attached
Product Specifications. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0902541EN* Solution Usage 1

Description
Paper edge, at approximately 120mmfrom the lead edge, is damaged when RU-506 is connected with any finishers.

FD-503
FS-521
LS-505
PB-501/PB-502/PB-503
SD-506

Solution
CAUSE: The feed rollers in RU-506 cannot nip the paper and the paper is not fed straight (skewed). As a result, the paper edge hits somewhere in the
conveyance path and is damaged (or jamming may also occur).
The plunger of the stack switching solenoid (SD3) cannot be released completely, because the Pulling Shaft/3 (p/n A0GE 7095 00) is touching Mounting
Plate/G (p/n A0GE 1012 00) and it prevents the solenoid plunger from releasing.

SOLUTION; Confirm the space between the Pulling Shaft/3 and Mounting Plate/G. If there is no space between them, adjust the position of Pulling Shaft/3.
Please see the attached procedure. To viewthe PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web
site at: http://www.adobe.com/products/acrobat/readstep2.html .
The space between the Pulling Shaft/3 and Mounting Plate/G has been correctedfrom RU-506 s/n A0GEWY1000078 onward.
SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS1000784EN* Solution Usage 1

Description

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
Machine pauses between print jobs.

Solution
CAUSE: Continuation Print is not enabled.

SOLUTION: To enable Continuation Print perform the following procedure:

1. Enter Admin Mode.
2. Select Copy/Printer Settings.
3. Select Continuation Print and turn it ON and apply.
4. Exit Admin Mode.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS1100044EN* Solution Usage 1

Description
Whenattempting to punch two or more sheets of paper, punch holes are not formed properly (chads not removed).

Solution
CAUSE: Insufficient torquefrom punch drive shaft to punch through 2 sheets.

SOLUTION: Install modified punch unit (p/n A0H0 R701 00). This has an additional driving cam to provide more torque.
Note : Modified unit can be identified by a yellow label next to serial number/barcode.
SPECIAL NOTE : Solution contribution by KM Australia (BAU) and Jim Behrends, Production Print/SSD

Solution ID TAUS1100091EN* Solution Usage 1

Description
“Please check that the multi folder is powered” message.

Solution
CAUSE: FD-503 does not have AC power.

SOLUTION: Please review pages 15 to 19 and 22 to 23 of the attached FD-503 Installation Manual. Depending on what option may be configured after the
FD will determine if the Folding Unit has an internal or external AC power. Usually it will be connected with internal power coming from the preceding
peripheral device. Also, see page E16 and/or E20 for a visual of how the power connectors are set.
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1100295EN* Solution Usage 1

Description
J-3111.

Solution
CAUSE: Skewed Threshold Setting is set to 1%.

SOLUTION: Change Skewed Threshold Setting from 1% to No by using thefollowing procedure:

1. From the Utility Menu screen press [02 Function Setting].
2. Select [04 Skew Detection Threshold].
3. Set the Skew Detection Threshold Setting to [NO] and press [OK].
Note: This setting will disable Skew Detection so it is only recommended to use this procedure when registration is not critical or an issue with the Skew
Detection is suspected.
SPECIAL NOTE : Solution contribution by Thuong Van Le, KMBS/Los Angeles

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bizhub PRO 1200 Paper Conveyance jams, no-feed, folding, tearing, skewing, curling
Solution ID TAUS1103734EN* Solution Usage 1

Description
Indentation line 0.5mm from the trimming edge. Itis on the surface facing the pressing plate (Front cover side in the case ofleft binding).Also paper burr may
be evident bending to the pressing blade side.

Solution
CAUSE: The presumed cause is that the pressing plate mount position has moved, or the part where the trimming blade contacts has worn out. For details,
refer to the attached "Edge line" document.

SOLUTION: Replace the pressing plate (p/n A0H2 6845 02 - Pressing Plate /A) and refer to the attached "How to set the pressing plate" document.
CAUTION : The unit weight exceeds 30kg (66 lbs.). When unloading the trimming unit from the machine, please have 2 people carry it. Additionally, avoid
touching the tip of the blade. It can cause injury.
Note : To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS1200307EN* Solution Usage 1

Description
How to replace folding roller/5 in the FD-501 and FD-503.

Solution
Refer to the attached PDF document for the folding roller/5 replacement procedure.

To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1200348EN* Solution Usage 1

Description
J-7571, the paper exit lifting plate(s) have broken.

Solution
CAUSE: Thescrew for the lifting plate was tightened too much during the manufacturing process, causing theplate to crackat the U-shape groove.If the paper
exit lifting plate is left in this condition, the crack can widen;the lifting plate eventually breaks.

Machines within the following serial number range may be affected: A0H2WY2001150 ~ A0H2WY2002993

SOLUTION: If your machine falls within the serial number range a Free of Charge (FOC) replacement lifting plates (p/n 15AN-4792FOC and 15AN-4802FOC)
can be ordered.See the instructions below for ordering information.
Referto the attached PDF document for installation instructions.

To viewthe PDF, you may need to download a free copy of Adobe Reader®.

FOC PART(S) ORDERING PROCEDURE (U.S. market only) :

Free-of-Charge (FOC) part(s) can be ordered via the online KMBS Technical (FOC) & Special Programs order form which is accessible in
MyKonicaMinolta.com ? Service ? Warranty, Repair & Special Programs ? Warranty Services & Technical/FOC Programs? SSD
Technical Solution Claims? SSD Solution: Select Solution ID.
Upon receipt and verification of the online claim information, KMBS Logistics Operations will process a Free-of-Charge parts order. All parts will be shipped
via UPS Ground Service. KMBS will ship all parts at no-charge; no invoice will be generated. Questions related to an FOC parts claims may be directed to
KMBS Logistics Operations by calling 201-934-5339.

Solution ID TAUS0653710EN* Solution Usage 0

Description
SD-501/SD-506, unable to select 50 sheets saddle-stitched when running 20lb bond through the machine.

Solution
CAUSE: The paper weight definitions for the main bodymay not correspond to the paper weight definitions for the SD. When identifying 20lb (72~91g/m2) on
the main body, the SD specifications may categorizeit as 82~91g/m2 and only allow 30 sheets stapled/folded.

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SOLUTION: If necessary, set the main body paper weight to 62~71g/m2 category to allow saddle-stitching to take place.

Solution ID TAUS1002244EN* Solution Usage 0

Description
Jamming atexit section with a J-3102 code indicated.

Solution
CAUSE: Connector partly unpluged about 2mm from De-curler entrance sensor (PS23). When swinging open the decurling unit, the wire harness going to
the sensor is pulled.

SOLUTION: Reseat connector on PS23.Adjust positionof the wire harness to allowthe de-curling section to open freely.
SPECIAL NOTE : Solution contribution by Joseph East, KMBS/Anaheim

Solution ID TAUS1103635EN* Solution Usage 0

Description
FS-521, instead ofstopping and indicating that the sub-tray is full, intermittently paper will jam at exit of finisher.

Solution
CAUSE: Current styleactuator for Sub tray paper full sensor (PS30) not always triggering the sensor in time.

SOLUTION: Replace theoriginal actuator (p/n 13PA 4414 0)with the modified one (p/n A0GY 8973 00).

SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS0808611EN* Solution Usage

Description
SD-501/SD-506, "Dust Box In Trimmer Is Not Set" message.

Solution
CAUSE: Trimming scrap collection box is not closed.

SOLUTION: Close the bottom drawer on the SD unit.

Solution ID TAUS0902144EN* Solution Usage

Description
RU-504/RU-506, J-7542.

Solution
CAUSE: Incorrect position of side alignment parts in stack unit which prevents or inhibits paper feed.

SOLUTION: Confirm the setting of Paper Size.

If ISO/JIS B size paper is used set DIP switch 14-5.

If Custom size paper is used set Paper Size on operation panel.
SPECIAL NOTE : Solution contribution by KMBT (Japan)

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Solution ID TAUS1000389EN* Solution Usage

Description
RU-506, C-1282.

Solution
CAUSE:Possible failed CD alignment sensor PS4,CD alignment motor (M4) orRUCB.

SOLUTION:Test PS4 in I/O (Input)check mode(75-42), H = home position. Replace PS4 sensor (p/n 08AA 8551 2) if necessary.
Test M4 in I/O (Output) check mode(75-42). Replace M4 (p/n A0Y5 M104 00) if necessary.
Replace RUCB (p/n A0GE H010 01) if malfunctioncode returns.
Note : Please see attached documentation as a reference. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

Solution ID TAUS1000601EN* Solution Usage

Description
Punch scraps are scattered inside the GP-501.

Solution
CAUSE: The manufacturer of the punch unit (GBC) has stated that this cannot be prevented.

SOLUTION: The operator and service technician need to vacuum the bottom of the machine regularly. The instructions for areas to vacuum are inside the
GP-501 front door at the bottom.

Solution ID TAUS1001406EN* Solution Usage

Description
Paper creases at the trail edge when running in Face down mode or Duplex mode. This only affectsLetter R, Legal, or 11x17 paper.

Solution
CAUSE: The conveyance roller has swelledand is no longer the same circumference from edge to edge.

SOLUTION: Replace the conveyance roller (p/n A0G6 8171 00).

SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

Solution ID TAUS1001977EN* Solution Usage

Description
Creasing on trail edge of face down or duplexed output.

Solution
CAUSE: ADU conveyance roller/1 (ADU accelerator roller) has swelled and is not true edge-to-edge.This can be seen by setting the roller on a flat surface
and inspecting.

SOLUTION: Replace ADU conveyance roller/1 (p/n A0G6 8171 00).

SPECIAL NOTE : Solution contribution by Daryl Pike, KMBS/Amarillo
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Solution ID TAUS1002041EN* Solution Usage

Description
LS-505, breakage of the Holder Belt spring.

Solution
CAUSE: When the Holder Belt spring is broken, stacked paper is misaligned or jamming occurs during stacking on LS main tray. If LS is used
continuously,excessive load is applied to the joint partcausing damage of the holder. Consequently, the belt breaks. The stand-by position of the holder is
located very near the pulley. While in stand-by status, the holder swings unintentionally. Then excessive load is placed on the springand it is damaged. A
firmware update is required.

SOLUTION: Replace any damaged part(s).

PART NUMBER PART
15AV 5050 1 Holder
15AV 5088 1 Spring
15AV 7653 0 Belt 216L

Install LS-505 firmware versionG00-55 which causes the standby position of the holderto change as shown in the following figure.

Original position: [ 2 ]

Newposition: [ 1 ]
This change eliminates additional loadon the spring.

Note : The latestLS-505 firmwareis available via the Konica Minolta Download Selector. The attached Release Notes should be read prior to installing the
firmware. To view a PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1002150EN* Solution Usage

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Description
SD-506, J-7576.

Solution
CAUSE: The folding rollers have developed flat spots.

SOLUTION: Replace folding roller 1 (p/n 15AN 4851 0 -quantity x2) and folding roller 2 (p/n 15AN 4852 0).

Solution ID TAUS1100564EN* Solution Usage

Description
For SSD Internal Use Only
Frequent stapling jams.

Solution
IMPORTANT: For SSD Internal Use Only
CAUSE: There was a manufacturing issue as a result of a worn mold, which affects certain lotsof staples. KMBS inventory has been checked;any cartridges
within the affected lots were removed. Nevertheless, there is a possibility that some cartridgeswithin the lot number range were sold before the issue was
identified.

SOLUTION: Check the lot number of the staple cartridge being used. The affected lot numbers are 100913-100916 . Refer to the attached photo for an
example of where to look.
If the cartridge falls within thelot number range,instruct the technician to order a replacement cartridge using supply Item #14YHFOC.
To safeguard against unnecessary orders, the order will be reviewed and manually released from stock individually.No additional action is necessary by the
technician or SSD as a result of this safeguard being in place.
SPECIAL NOTE : Solution contribution by Gabe Smith, ESS

Solution ID TAUS1104124EN* Solution Usage

Description
J-3206 when face up printing. Duplexing and face down is fine.

Solution
CAUSE: Reverse/exit motor (M13) is not reversing.

SOLUTION: As the MFP requires the RU-506 to "double reverse" exit to maintain speed, the paper is reversed in the reversal/exit section of the
conveyance/ADU unit, and is then reversed again in the RU-506.
Test M13 motor operation in output check mode, 86-01, for forward and 86-03 for reverse. If reverse fails, check for a guide rubbing on a belt that could
prevent turning in the reverse direction. If no binding is present, replace the M13 motor (p/n A0G6 R712 00). If problem is still occurring, replace the ADUDB1
(p/n A0G6 H070 01).

Solution ID TAUS1104364EN* Solution Usage

Description
Exited paper is wavywith certain stock (tends to be worse on Custom size paper).

Solution
CAUSE: Pressure Power Setting is too "strong".

SOLUTION: Change the Pressure Power Setting to "Very Weak Pressure".

1. Touch [Paper Pre Setting] on the touchscreen.
2. Select the desired paper tray from the touchscreen.
3. Touch [Change Set] on the touchscreen.
4. Touch [Process Adjust] on the touchscreen.
5. Touch [Pressure Power Setting] on the touchscreen.
6. Touch [Very Weak Pressure].
7. Touch [OK] to complete the setting.
Note : Fusing temperature may also need to be adjusted if improper fixing occurs.

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SPECIAL NOTE : Solution contribution by KM Australia (BAU)

Solution ID TAUS1200492EN* Solution Usage

Description
When selecting Tray 5 with dual PFU units (PF-703)installedand Tray 2is isolated byDIPSW 18-1, paper is fed from Tray 1 and not Tray 5.

Solution
CAUSE: IC Firmware update is required.

SOLUTION: Please install Special IC controller firmware GCP-20 (file name 1200_1051_00P1_GCP_20.zip ). The file is available for download via the
Konica Minolta Download Selector.
Note : Prior to installing the firmware please refer to attached release notes. To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1200534EN* Solution Usage

Description
"Please check delivery end of saddle stitcher" message.

Solution
CAUSE:Failed or disconnected Bundle tray paper full sensor (PS61).

SOLUTION: Check wiring to PS61 then testthe sensorin I/O mode 71-75 (001 = paper present and000 = No Paper present). Replace PS61(p/n 08AA 8551
2) as needed.

Solution ID TAUS1300057EN* Solution Usage

Description
A brief video is available to address issue of leveling versus alignment in production printers. The techniques described can go a long way toward resolving a
number of error codes, including (but not limited to):
J-1666
J-1701
J-7402
J-7432
J-7540
J-7543
J-7590
There may be additional causes for these codes, but experience has shown that the methods described have a high success rate in resolving these issues.

Solution
The video "Leveling and Adjustment for Production Printers" can be viewed on the One-Stop Product Support site on MyKonicaMinolta.com. It is located
under General Videos. Running time is 7.5 minutes. The video supplements information contained in published service documentation.
Note : You must be logged on to MyKonicaMinolta.com in order to access One Stop Product Support or view the video.

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Solution ID TAUS1103939EN* Solution Usage 14

Description
Macintosh® OS 10.7 "Lion" and OS 10.8 "Mountain Lion" - current print and scan limitations.

Scan to SMB

Scan to FTP

Printing with Konica Minolta 10.6 driver

Printing with EFI® Fiery® driver 10.6

Installation of TWAIN driver KMC35 version 1.3.0.0 is not possible

Solution
In the new Macintosh® OS 10.7 "Lion" and OS 10.8 "Mountain Lion"some network protocols are no longer supported or were changed. Additionally there are
some changes regarding rights management for print drivers and their plugins.

Scan to SMB
Apple® has changed from SAMBA to their own SMBX. SMBX supported SMB 1.0, SMB 2.0 and assume Unicode.

Konica Minoltahas releasedspecial firmwares for the following models:

bizhub C652DS/C552DS version GC6-C5
bizhub C360/C220/C280 version GC6-C6
bizhub C652/C552/C452 version GC6-C5
bizhub C650/C550/C451 version GPG-R6
bizhub C353 version GPG-R6
bizhub C253 verson GQG-R6
bizhub C203 version GRG-R6
bizhub 652/552 version GC3-F7
bizhub 423/363/283/223 version GC6-C8
bizhub 501/421/361 version GDL-21
bizhub 601/751 version GCH-20

Konica Minolta is working on releasing Special firmware for the following model(s).

bizhub C35

bizhub C25
For the bizhub C224-C754 series please be sure to change (confirm) the following settings to perform Scan to SMB:
*Select “ON” on Direct Hosting setting in SMB settings
*Select v1/v2 on NTLM Settings of Client Settings in SMB settings
*Set the date/time on MFP to the same date/time on PC (Mac 10.7)

Maximum tolerance is plus or minus 2 hours

There are no plans for the development of special firmware to support 10.7 SMB scanning for the following models;

bizhub 500/420/360

bizhub 600/750

bizhub C250/C252/C300/C351/C352/C450
Please see attached Server Connect Error documentfor details.

(Another alternative to Scan to SMB ) Use Scan to FTP.

Scan to FTP
The GUI for the FTP Server was removed, so for using Scan to FTP you have to activate FTP Server via the Terminal first.

(SOLUTION) "Lion" Server: Enabling the FTP service

Solution was released by Apple®: http://support.apple.com/kb/HT4704
Note :Please be aware that the FTP service with Macintosh® OS 10.7 "Lion" is not secure.

Printing with Konica Minolta 10.6 driver

Most print driver functions are available.

NoWORKAROUND necessary

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Printing with EFI® Fiery® driver 10.6
EFI® printer drivers for Macintosh® OS 10.6 cannot be installed on "Lion" and are not working. This is due to incompatibilities with the core printing system of
10.7

(SOLUTION) EFI ® has released a Fiery ® Express Driver which is a universal driver that can be used with any Fiery ® . The driver will provide basic
feature support for Fiery ® printing. The Fiery ® Express Driver is a solution that can be installed on any Macintosh ® using Mac OS X 10.7 to provide basic
feature support for Fiery ® printing. Macintosh ® OS X 10.7 users who want to print using Fiery ® features should print to the Fiery ® “Held” queue then use
Command WorkStation™ 5.x to edit the Job Properties.

The Fiery® Express driver will support the following features for Fiery® printing:
• Duplex
• Stapling
• Output Paper Size
• Color Mode
• Composite Overprint
Please see the attached driver and Fiery® Express Driver Setup Guide for additional information.

The following are known issues when using the Fiery® Express Driver:
a The Fiery® Express Driver will not provide access to Fiery® features. The PPDs installed by the
FieryExpressMacDriver.pkg are the only supported PPDs for use with the Fiery® Express Driver. OEM-specific PPDs are not supported.
a Fiery® Software Uninstaller for Macintosh® does not recognize the "Fiery® Express Driver".
a QuarkXPress® 8.0 crashes when launching the “Print Dialog” using the Fiery® Express Driver.
See “FAQs for QuarkXPress 8 & 9” http://forums.quark.com/t/21811.aspx for additional
information regarding this issue.

This driver is intended to provide users with basic print capabilities only. For access to Fiery®
features you may use Command WorkStation™ 5.x which is available as a free download on
www.efi.com .

For more details please see Fiery® Forum from EFI®

Thread: EFI has released a universal Mac OS X 10.7 Fiery Print Driver
http://fieryforums.efi.com/showthread.php/2454-EFI-has-released-a-universal-Mac-OS-X-10.7-Fiery-Print-Driver

Installation of TWAIN driver KM C35 ver.1.3.0.0 is not possible

Pkg installer is not prepared for Macintosh® OS 10.7

(SOLUTION) Use the modified pkg which is attached to this Solution.This pkg is for the bizhub C35 only.

Notes :
1. To open the ZIP file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website .The file can either be saved to disk or opened.
It is recommended to download the ZIP and open from the local computer to view.
2. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS1103727EN* Solution Usage 13

Description
Unable to print from Macintosh® 10.6.8 after performing an update orafter performing a Security Update.

The printer is paused.

The printer is automatically paused.

Job Message: /usr/libexec/cups/backend/socket failed .

The printer is in Printer Ready, but unable to print.

Job Message: "The printer software was installed incorrectly. Please reinstall the printer's software or contact the manufacturer for assistance."

Solution
CAUSE: There is a bug in the security settings of the OS of Macintosh® 10.6.8.

SOLUTION: Please apply the Mac OS X 10.6.8 Supplemental Update .

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From the Apple menu choose Software Update .

Install the Mac OS X 10.6.8 Supplemental Update .

Printers that were " Paused " work again after Resuming print.
For some reason, if the update does not resolve the problem, as a provisional workaround please turn OFF SNMP on the Konica Minolta equipment. DO
NOT manipulate the customer's MAC®. For a Fiery® that is unable to print, please install the Mac_10.6_Driver_Patch (356KB) .

You may have in some instances re-install the printer (re-install driver) and reboot the MAC.

Note: With SNMP disabled , bi-directional communication is not available, the machine consumablescannot be read andNet Care/Command
WorkStation™/WebTools/SNMP-based tools/PageScope NDPS Gateway/Peer-to-Peer Printing/RightFax®/PageScope Enterprise Suite/ PageScope
Router/Copy Protect Utility are affected.

DISABLING SNMP

B/W Production Products

bizhub PRO 1050 series
[Utility/Counter] g [Machine Manager Setting] g [Network Setting] g [Controller NIC Setting] g [SNMP Setting: Not Use] g Save g Reboot the
Machine.

bizhub PRO 920

[Utility/Counter] g [Administrator Setting] g [Network Setting] g [IP NIC Setting] g [SNMP Setting: Not Use] g Save g Reboot the Machine.

bizhub PRO 950/1051/1200

[Utility/Counter] g [Administrator Setting] g [Network Setting] g [Controller NIC Setting] g [SNMP Setting: Disable all settings] g Save g Reboot
the Machine.

Color and B/WProducts

bizhub C220/C280/C360/C451/C550/C650/C452/C552/C652/C552DS/C652DS/
223/283/363/423/361/412/501/601/751/552/652
[Utility/Counter] g [Administrator Setting] g [Network Settings] g [SNMP Settings: Turn settings OFF] g Save g Reboot the Machine.

B/W Products
bizhub 200/250/350/222/282/362
[Open a Web Browser] g [Type in the TCP/IP address of the machine] g [Administrator Mode] g [Network Tab] g [SNMP Setting: Disable] g Save
g Reboot the Machine.

Printer Products:
magicolor 1600W/1650EN/1680MF/1690MF/4690MF
[Admin Management] g [Network Settings] g [SNMP: Disable] g Save g Reboot the Machine.

magicolor 4690MF/C20/C35
[Admin Management] g [Network Settings] g [Ethernet] g [TCP/IP] g [SNMP: Disable] g Save g Reboot the Machine.

Access via a Web Browser

[Open a Web Browser] g [Type in the TCP/IP address of the machine] g [Administrator Mode] g [Network Tab] g [SNMP Setting: Disable] g Save
g Reboot the Machine.
Notes :
1. To open the ZIP file WinZip® should be installed. WinZip® can be downloaded from the WinZip® website .The file can either be saved to disk or opened.
It is recommended to download the ZIP and open from the local computer to view.
2.Please refer to attached documentation for additional information. To view a PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0701267EN* Solution Usage 6

Description
When installing the ISWTRNS utility on a Microsoft® Windows Vista™ PC, the USB selection is greyed out.

Solution
PROBABLE CAUSES:
1. Earlier ISWTrns version is being used.
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The USB feature is available in ISWTrns utility version 3.73E and newer.

2. Incorrect setup procedure.

Correct procedure:
a. With the utility closed, plug in USB connector into PC and MFP in the power ON idle state.
b. When prompted to install the correct Konica Minolta USB driver, select YES, install.
c. Once installed correctly, right-click the ISWTRNS icon on the desktop.
d. Select Properties/Compatibility tab.
e. Under Compatibility mode, check "Run this program in compatiblity mode for Windows XP (SP2)".
f. Then check "Run this program as an administrator". Press Apply.
g. Select "Show settings for all users".
h. Select Continue.
i. Under Compatibility mode, check "Run this program in compatiblity mode for Windows XP (SP2)".
j. Then check "Run this program as an administrator". Press Apply.
k. Open the ISWTRNS utility and select Allow.
l. In the utility select the Setting button and set communication. The USB selection should now be available for use.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD and Felix Burgen, ESS

Solution ID TAUS0900989EN* Solution Usage 6

Description
How to obtain spool files from an AS/400 for analysis by the lab.

Solution
Because of the complexityand types of issues betweenMFPs and the AS/400, the Lab may occasionally require that a spool file be provided so that the exact
issue can be re-created by the lab. There aretwo methods to follow, depending upon the OS version on the AS/400.

Follow these steps to obtain the spool file.

1. Obtain the version of the OS/400 that is installed the AS/400 by issuing the following command:
GO LICPGM
(The user will need appropriate rights in order to do this.)

2. When the Work with Licensed Programs menu is displayed, type option 10 to display installed licensed programs.
3. After the list is displayed (it may take awhile), press F11 to display the release version. This will appearunder the Installed Release column.
4. Use theattached instructions to obtain the spool file.
If the OS version is V5R4M0 or higher, then use instructions called
Backing up Spool files System i V5R4Mx.pdf

If the OS version is lower then V5R4M0, then use instructions called:

Instructions to copy spool files off AS400 V5 using FTP-final.pdf

5. After thefiles are obtained,attach them to the SSD ticket.

SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE

Solution ID TAUS1000705EN* Solution Usage 6

Description
Stapling and GBC punchingcannot be selected simultaneously.

Solution
By design, stapling and GBC punching cannot be selected at the same time. However, if this capability is needed, special firmware can be installed following
these steps:

1. Download and install special firmware ver. GU3-20 onto the 1051/1200.
2. Ensure that DIPSW 1-0 is set to 1.
3.Ensure that PCL driver version 1.0.2.SSD_01 is installed on the customer's workstation.

The following limitations apply to this solution:

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PostScript driver support is not available.

The GBC punch die typemust be the DS-501.

Only"left corner staple"is available

Note:The firmware is available for download via the Konica Minolta Download Selector..
1. Login in via www.mykonicaminolta.com
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.

SPECIAL NOTE: Solution contribution by Gabe Smith, ESS

Solution ID TAUS1200838EN* Solution Usage 6

Description
When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is
displayed, and the installation is prevented.

Solution
CAUSE: Apple® changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Mac App Store or from
"identified developers" .

SOLUTION: If youget an error, you will need to perform one of the following workarounds.

Workaround 1
Open [System Preferences] g [Security & Privacy] g [Allow applications downloaded from] then select [Anywhere].
Note : Attached is a screenshot of the setting.

Workaround 2
Right click (Control + Click) Package file and show menu then select [Open].
Notes :
1. OS 10.8 drivers have been released since October 2012 and a list of drivers and their approximate release dates can be found by clicking here , then
clicking on the "Product Compatibility Chart" link. Products not listed will not receive native OS 10.8 drivers at this time.
2. If an OS 10.8 driver is not currently available, use the Macintosh® 10.7.X drivers available from the Download Selector or One-Stop Product Support
(Self-Help).
3.Visual, SOHA or plugin driver is currently not supported until the official Macintosh® 10.8 PostScript driver is released which should be at least 90 days
from the release of the OS.

Solution ID TAUS1200717EN* Solution Usage 4

Description
When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is
displayed and the installation is prevented.

Solution
Please refer to http://support.apple.com/kb/HT5290 for information about Gatekeeper in Mountain Lion.

Apple changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Apple Store or from "identified
developers".

Workaround 1
Open [System Preferences] -> [Security & Privacy] -> [Allow applications downloaded from]. Select [Anywhere].
Note : Attached is a screenshot of the setting.

Workaround 2

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Right click (Control + Click) Package file and show menu. Select [Open].
Note : Visual, SOHA or plugin driver is currently not supported until the official MAC 10.8 PostScript driver is released which should be at least 90 days
from the release of the OS.

Solution ID TAUS0802412EN* Solution Usage 2

Description
Slow printing issue when utilizing Macintosh® OS 10.4.x.

Solution
CAUSE: Issue with the CUPS daemon configuration file on Macintosh® OS 10.4.x. being corrupt.

SOLUTION: The old CUPS daemon configuration file must be deleted and a new one created. Please see the attached document for instruction on how to
remove and re-create the daemon configuration file.
SPECIAL NOTE : Solution contribution by Tim Blevins - KMBS/Cleveland

Solution ID TAUS0902084EN* Solution Usage 2

Description
How to push driver properties down to clients from a Netware server.

Solution
Bcause of the nature of how drivers are installed in the NDPS database, driver properties can not be saved.

Novellacknowledged this limitation; inNetware 6.5 and above there is a function called the Driver Profile.Use the following instructions to allow driver
properties to be downloaded from the client when the printer driver is downloaded from the NDPS database.

Before creating the profile, the following items must be installed on the Netware 6.5 server:
1.SP5 or above, including all patches.
2.iPrint version 4.2.8 or higher.
3.TheiPrint LIB files must be updated.

These files can be found at http://www.novell.com

To install:
1.In Novell iManager, click iPrint > Print driver profile.
2.Browse to and select the print manager where you want the driver profile stored and made available to the printers on that manager
3.Select an operation and click OK (create, delete, modify)

After creating a printer driver profile associate it with a printer:

1.In Novell iManager, click iPrint > Manage printer.
2.Browse to and select the printer you want to modify.
3.Click drivers > printer_driver_operating_system.
4.Select the printer driver from the list of available printers.
5.Select the profile you want associated with this driver from the list of available driver profiles for the selected driver
6.Select OK to save the changes.

Note:If you experience winsock 11004 issues when creating the driver profile, update the local HOSTS file on the workstation with the IP address of the server
and its DNS entry.

SPECIAL NOTE: Solution contribution by Paul Santangelo, ESS/BSE

Solution ID TAUS1001752EN* Solution Usage 2

Description
How to delete Plug-in Forms when the password is unknown.

Solution
The default password for Plug-in Forms is password (lowercase).

If the Plug-in Forms password has been changed and is unknown, it can be resetusing theattached file passwordReset.prn.By simply sending this file to the
controller, it will reset the Plug-in Forms password to password .

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Use this procedure tosend this file to theprint controller:

1.From a PC on the network, opena DOS prompt.
2. Input the following command:
lpr-S i paddressofprinter -P print /pathtofile/ passwordReset.prn
3. Press Enter.

The attached file has a screenshotof a real-world lpr command. Note that your ipaddressofprinter will be different from the example.
SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS

Solution ID TAUS0901089EN* Solution Usage 1

Description
Microsoft® Word does not return to the default printer when closed and reopened.

Solution
CAUSE: Microsoft® Outlook is open and is using Microsoft® Word asthe default program for editing messages.

SOLUTION: To change the default mail message editing program perform the following:
1. Go into Microsoft® Outlook and select Tools from the tool bar.
2. Scroll down to Options.
3. Click on the Mail Format Tab.
4.Make sure the Use Microsoft Office Word 2003 to edit e-mail messages checkbox is selected.
Note : In versions before Microsoft® Outlook 2003, the text reads Use Microsoft Word to edit e-mail messages . In Microsoft® Outlook 2007, there is no
longer an Outlook editor. The default is Microsoft® Word and cannot be changed.
5. Close the dialog.
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID TAUS0902962EN* Solution Usage 1

Description
Some PDF files won't print

Solution
CAUSE: Security restrictions preventing printing.

SOLUTION:

1. Open the file in question on a PC and select "File"

2. Click "Document properties"
3. Click "Security"
4. View if there are any restrictions for printing.

This feature can be viewed with all versions of Acrobat reader but can be changedwith Acrobat standard or higher.

SPECIAL NOTE: Solution contribution by John Miller, Workgroup/SSD

Solution ID TAUS1001541EN* Solution Usage 1

Description
When printing text on tabs, additional fonts added to theMac OS are not available in the Font List of the PS plug-in driver.

Solution
KMBS has confirmed with Konica Minolta Business Technologies in Japan that the ability touse any additionalfonts in thetab settings of the PS Plug-in
driveris not supportedforMac OS environment.
This is the specification of the PS plug-in driver for Macintosh environments.

SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS

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Solution ID TAUS1001981EN* Solution Usage 1

Description
PostScript errors with 8.5x14 pages when printing RAW (non-driver) data from custom application.

Solution
CAUSE:Custom application is using a Postscript Level 1codefor the 8.5x14 paper size selection which is not supported by the bizhub PRO
1051/1200/1200P.

Non-supported PS level 1 code for 8.5x14 paper size selection:

statusdict begin legaltray end

SOLUTION:Replace the non supported PS code with the following to support the selection of 8.5x14 paper;

SupportedPS code for 8.5x14 paper size selection;

statusdict begin << /PageSize [612 1008] /ImagingBBox null >> setpagedevice end

Note: Attached is a PDF copy of this solution as some of the characters in this solution may not translate correctly in the ticket work notes.

SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS

Solution ID TAUS1103641EN* Solution Usage 1

Description
When using aMicroPress® 0120km (bizhub PRO 1200) print station and inserting tabs into a duplexed document, the back side of the duplex page is rotated
180° when printed, even though it displays correctly in TrueEdit™.

Solution
CAUSE: This is a known issue with MicroPress® versions 8.1 and 8.2.

SOLUTION:It will be corrected in the future release of MicroPress® software version 8.3. As a workaround, change the duplex setting to the opposite desired
(for example,change the desired setting oflong edge to short edge).
SPECIAL NOTE : Solution contribution by Ed Bellone, ESS

Solution ID TAUS1103737EN* Solution Usage 1

Description
When setting a blank insert from PI Tray and stitch and multi-half fold are selected on the driver, the PI Tray selection is cleared.

Solution
CAUSE: Firmware needs to be updated.

SOLUTION: Install special PCL6 driver version 2.0.0.EIT1_03. This driver supports both 32-bit and 64-bit OS versions of the following.

Microsoft® Windows 2000

Microsoft® Windows Server 2003

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Microsoft® Windows XP

Microsoft® Windows Vista™

Microsoft® Windows Server 2008

Microsoft® Windows 7
For details, refer toattached Program Release Information. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

Solution ID TAUS1103809EN* Solution Usage 1

Description
When printing the image/document from QuarkXPress® 7 and 8, printer settings (e.g., copies, Duplex, Booklet etc.) do not work with Macintosh® OS
10.4.x/10.5.x.

Solution
CAUSE: This issue occurs in relation to the QuarkXPress® 7 and 8print process (a restriction of QuarkXPress®) andMacintosh® OS 10.4.x/10.5.x.
The application calls "pstops" filter (PostScript to PostScript filter) to reflect the print settings that were set within the printer driver. The driver settings are
converted to the PostScript command with this filter.
However, QuarkXPress® calls the "quarkpstops" filter (original filter of Quark) instead of the "pstops" filter. QuarkXPress® stores the driver settings in
"JobTicket" then this "JobTicket"is converted to the PostScript command by "quarkpstops".
When receiving a large JobTicket, "quarkpstops" filter cannot process it.
At this time, driver settings are processed as a default settings. As a result, driver settings do not work.
Both thebizhub PRO 1051/1200/1200P and bizhub PRO 950 PS Plug-in driverscreate a large JobTicket because these PPDs have many printer features.

SOLUTION: For QuarkXPress® 7 and 8withMacintosh® OS 10.4.x/10.5.x environments you will need to utilize the Konica Minolta PS(P) driver to be able to
print with all features.

bizhubPRO 1051/1200/1200PPS(P) driver version 2.1.0

bizhubPRO 950PS(P) driver version 2.1.0

Notes :
1. The latest printer drivers areavailable via the Konica Minolta Download Selector.
2. Testing performed by ESS has found that the bizhub PRO 1051/1200/1200PPlug-in driver version 2.0.272 and bizhub PRO 950 Plug-in driver version
2.0.255 functioned correctly with QuarkXPress®8 in Macintosh® OS 10.6.x environment.
3.It is important that you fully uninstall the PS Plug-in driversfrom the Macintosh® OS prior to installing the Konica Minolta PS(P) drivers. Please refer to that
attached documents for instructions on how to uninstall the PS Plug-in drivers. To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by KMBT (Japan)and by Tony Pizzoferrato, ESS

Solution ID TAUS0801980EN* Solution Usage 0

Description
"Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.

Solution
CAUSE: Driver incompatibility.

SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase the
labels from Stamps.com.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

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Solution ID TAUS1001061EN* Solution Usage 0

Description
The bizhub PRO 1200/1200P Web Utilities not allowing data input during vCare set up; one-way E-mail only. During the one-way E-mail setup, entering the
data into the Web Utilities page for vCare generates an error of Invalid data will display when clicking the apply button .

Solution
CAUSE: Incorrect setup.

SOLUTION: Use the bizhub PRO 1051 E-mail setup guide to outline the bizhub PRO 1200P procedure. Thelast step is to browse to the Web Utilities page on
the machine main network card.
You must enter data intoALL required fields. This will befields like POP3 using the same information as was used for the SMTP server.Once entered, the
page will register the information.
SPECIAL NOTE : Solution contribution by Eric Oakes, vCare/SSD

Solution ID TAUS1001540EN* Solution Usage 0

Description
The fontsize of the text printed on atab sheet is incorrect (too large). This happens when printing with the PS plug-in driver. For example,13 pointtext willl
printon the tab at approximately 16~18 pointsize.
This does NOT occur when using the PCL driver.

Solution
CAUSE:This is caused bya bug in the Windows 950 and 1200/1051 PS Plug-in drivers.

SOLUTION:Installspecial950 or 1200/1051 PS Plug-in driver version 2.0.263 tocorrect this issue.

Refer to the attached PDFs for further details on this driver:
950: PRI_DLBT1002591EN00.pdf
1051/1200: PRI_DLBT1002589EN00.pdf

NOTE 1:
System code, firmware, and drivers are available for download via the Konica Minolta Download Selector:
1. Login in via www.mykonicaminolta.com
2. Select the "Service" link located on the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located on the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located on the left.
NOTE 2: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html
SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS

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Solution ID TAUS1001754EN* Solution Usage 0

Description
How to change the Plug-in Form password.

Solution
The default Plug-in Form passwordis "password"(lowercase).
The Plug-in Form password can be changed directly from the MFP.
Tochange the password on the MFP, use this procedure:
1. On the MFP's LCD, press Machine -> Controller -> 06 Plug-in Form Password. A screen will come up asking to "Input Current Password".
2. Input the current password.After the current password has been input, the next screen will come upto "Input New Password".
3. Enter the new password.

Refer to the attached pdf for instructions with screen shots.

Note: To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

SPECIAL NOTE: Solution contribution by Tony Pizzoferrato, ESS

Solution ID TAUS1100026EN* Solution Usage 0

Description
Microsoft® Office PowerPoint 2007 locks up when printing using Konica Minolta PostScript or PCL drivers.

Solution
CAUSE: "PopUP Authentication Dialog When Printing" is selected.

SOLUTION: Disable "Print in background" in PowerPoint 2007.

1.Click onthe OfficeButton on the top left-hand corner.
2. Select PowerPoint Options at the bottom.
3.Click onAdvanced on the left pane.
4. Deselect “Print in background” under the "Print" section.
SPECIAL NOTE : Solution contribution by Victor Miranda, SSD District Service Manager/East Region

Solution ID TAUS0902136EN* Solution Usage

Description

While upgrading the firmware on a MPI LinkCom™ III print server using Microsoft® Windows Vista™, the update may fail.

Solution
CAUSE: Anomalywhen attempting firmware install using Microsoft® Windows Vista™.

SOLUTION:The only known solution is to use Microsoft® Windows XP and recycle the print serverbefore performing the upgrade again.
SPECIAL NOTE : Solution contribution by Paul Santangelo, ESS/SSD

Solution ID TAUS1000127EN* Solution Usage

Description
With a tandem LS-505 configuration, a UNLOAD STACKER message is indicated and the print job stops being output when the first stacker unit becomes
filled.

Solution
CAUSE:Incorrect settings in the printer driver.

SOLUTION:In both the PostScript and PCL drivers, under the Finishing tab, the Output Tray must be set to Stacker Auto.
Note : Please refer to attached document for additional detail. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

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SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS1001980EN* Solution Usage

Description
When using PrintShop Mail®, print jobs do not offset in the LS-505.

Solution
CAUSE: The printer driver settings are incorrect.

SOLUTION: In the print driver, select the Finishing tab. Select the boxes for Offset Output Copies and Offset Output Pages. Input the number of pages per
job andprint the job.
SPECIAL NOTE : Solution contribution by Thuong Van Le, KMBS/Los Angeles

Solution ID TAUS1002073EN* Solution Usage

Description
Removing printer drivers and Fiery® PCL drivers.
Issues:
•Unable to remove the driver.
•Unable to delete the printer.
•Unable to delete the port.
•The computer CPU goes to 100%.
•Selecting the printer Properties and the computer locks up.
•The Print Spooler stops.
•Unable to delete/remove a PCL driver.
•For Fiery®, using the Fiery Printer Delete Utility does not remove the driver. (example: PCL driver)

Solution
The printer is located here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

The drivers are located here:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NTx86\Drivers\Version-3

Note : Please follow these recommendations.

Let the customer (Network Administrator)know first before attempting.

Delete the printer first via Printer and Faxesunder Control Panel.

Use this procedure when the conditions described are present.

Please see the attached video for exact location. To view the video, you may need to download a free copy of Windows® Media Player.

WARNING : In Microsoft® Windows, system configuration information is centrally located in the registry. While this simplifies the administration of a
computer or network, one incorrect edit to the registry can disable the operating system. Konica Minolta is not responsible for any system errors that may
result from using a registry editor incorrectly.
SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS1002090EN* Solution Usage

Description
"Acquire Tray and Paper Data" or "Acquire Device Information" features result in 'Failure' to Acquire Settings.

Solution
CAUSE:It is possible that theMFP is installed in a SNMPv3 environment;the base release of the plug-in driver does not support SNMPv3.

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SOLUTION:Install the PS plug-in driver listed below for Windows 2000/XP/Vista/Server 2008 and Windows 7.
1051/1200:version 2.0.265
950:version 2.0.265

These drivers support the same Read User content as the SMNPv3 functions on the MFP main body.
Important :This driver is only for SNMPv3 environments; it will not work with SNMPv1 or SNMPv2.

Note: The latest version of firmware, system software or print drivers is available via the Konica Minolta Download Selector. Access the Selector from SSD
Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE: Solution contribution by Stu Dern, ESS

Solution ID TAUS1002312EN* Solution Usage

Description
Using the plug-in driver, erratic output is seen whenselecting Staple and setting the Divide Output mode Pages Per Section to an odd number.

Solution
CAUSE: Early firmware did not support an odd number of pages in the divide mode.

SOLUTION: Please install special version firmware version GC8-30. After the firmware is installed, set software DIPSW 44-1 to "1" to enable the functionality.

Note : The firmware is available via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert Support) by clicking on
'Download MSDS, Drivers, Firmware and more'.
SPECIAL NOTE : Solution contribution by Stu Dern, ESS

Solution ID TAUS1002522EN* Solution Usage

Description
When printingPPML data, the duplex setting of the printer driveris invalid. The print resultwill besimplex.

Solution
CAUSE: Not using PageScope Direct Print for PPML data printing.

SOLUTION: Please usePageScope Direct Print for PPML data printing.

SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS1100416EN* Solution Usage

Description
Konica Minolta TWAIN driver support for 64-bit Microsoft® Windows 2008 Server.

Solution
KMBS (US) has been informed by KMBT (Japan) that the latest Konica Minolta TWAIN driver will function in Microsoft®Windows 2008 Server 64-bit
environment.
KMBS/ESS has performed a brief test with the KM TWAIN driver version 3.1.2.28 and the KM HDD TWAIN driver version 3.1.2.30 on a Microsoft®Windows
2008 server 64-bit system using the Microsoft®Document Imaging program with no issues.
Notes :
1.At this time, the ReadMe documents for the KMTWAIN drivers do notlist support for Microsoft®Windows Server OS environment. KMBT (Japan) doesplan
to perform their normal QA for Microsoft®Windows Server OS 64-bitand then update the ReadMe documents accordingly.
2. Please refer to the attached Readme documents forfurther detail.To viewa PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

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Solution ID TAUS1103527EN* Solution Usage

Description
"Error Validating PPD file" message when trying to install a PPD on an AIX® server.

Solution
CAUSE: The downloaded PPD file was not decompressed correctly.

SOLUTION: Use the program WinRAR© to extract the PPD. Other programs like WinZip® do not decompress the file correctly.
SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD

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Solution ID TAUS0801972EN* Solution Usage 22

Description
SD-501/SD-506, error codes C-1245, C-1258 C-1411 or SC77-64, SC77-77, SC77-95 (bizhub PRO 1050 series). Abnormal noise may accompany the error.

Solution
CAUSE: The DC relay wiring/1 of the bundle press stage interferes with the bundle arm unit at tie-wrap location shown in the attached document.
Consequently, the wiring is damaged and short-circuits to ground generatingthe error code(s).

SOLUTION: Replace the DC relay wiring/1 (p/n 15AN 9081 0) and perform the procedure in the attached documentation.

C-1245 or SC77-64
CAUSE: OPEN ICP8 on the SD Drive Board (SDDB) due to a short between the paper exit roller shaft and wiring harness (Motor Relay Wiring C) to the
Bundle arm motor (M10). The designed gap between the roller shaft and the metal plate is 15mm; however, the wire routing may not hold the harness close
enough to the plate.

SOLUTION: Secure the wiring harness with a self-adhesvive wiring clamp (recommended p/n 00Z921003) to prevent that part of the wiring from interfering
with the roller shaft. This change was made during production beginning with serial number 15AB01280. For complete instructions, refer to the attached
procedure.
Note : If the wiring has been damaged, it will be necessary to replace the wiring harness (p/n 15AN 9069 0) and the SD Drive Board (p/n 15AN -932 1F).

C-1258 or SC77-77
PROBABLE CAUSES:
1. Worm gear of bundle press motor (M23) is loose due to set screw(s) not gripping shaft because of insufficient lock agent or a set position failure.

Bundle press section does not return to its home position and it cannot be detected by the bundle press home sensor.
After the operation starts, bundle press section does not move to the predefined position and it cannot be detected.
Abnormal noise also may occur since the motor keeps rotating when gears do not engage properly.
If the worm gear is not worn or the edge part of the worm gear is not cracked, reinstall it on the motor. If the gear is damaged, replace it (p/n 15AN 7720 1E).
Note : When tightening the worm gear set screw(s), please apply a lock agent like Loctite® 290 ("older" SD-501 M23 motor worm gears have one set screw
whereas the more recent production models have two screws).

2. The bundle press home position sensor (PS37) is not being actuated by the bundle press motor (M23). The bundle press cable is wrapping around itself
causing the unit raise up at an angle instead of parallel.
Inspect and realign the cable to wind properly around the capstan. If the bundle press cable needs to be rewrapped, the Bundle Press will need to be
removed for service. Documentation for Bundle press removal and Bundle Press Wire installation is attached.
Note : To view the attached documents, you may need to download a free copy of Microsoft® Excel® Viewer (74MB).

3. One or both of trimmer unit swing springs (left or right) has broken.
Replace both springs together - Swing spring/Left (p/n 15AN 5029 2F) and Swing spring/Right (p/n 15AN 5030 2F).
CAUTION : If an SD-501 serial number falls below 15AQ03302 or begins with the 15AN prefix, the modified Swing Plate/A (p/n 15AN 5027 1E) must be
installed when installing the spring(s).

4. The bundle press Gear A is broken.

Replace bundle press Gear A/22T (p/n 15AN 7718 0).

5. Failed Bundle press stage up down motor (M24) and Gear 4/42T.
Replace drive motor (p/n 129U 8004 2) and gear (p/n 12AJ 7706 1).

C-1411 or SC77-95
PROBABLE CAUSES:
1. Loss of 5V DC on SDDB (green LED not lit). OPEN ICP1 on SDDB (ICP1 is located near CN100 on bottom middle of PWB).
With power ON, check each side of the ICP with a voltmeter set on DC volts. If the ICP is OPEN, one side of the ICP will have 5V DC and the other side will
0V DC. If the ICP is OPEN, replace the SD driver board (p/n 15AN -932 1F).
Note : Attached is the troubleshooting procedure to resolve SDDB ICP1 failures as there are many components connected to this ICP. To view the PDF,
you may need to download a free copy of Adobe Reader®.

2. SD control board has failed.

Replace the SD-501 CB (p/n 15AN-931 3H) or SD-506 CB (p/n A0H2 H010 12).

Solution ID TAUS0902555EN* Solution Usage 10

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Description
The HTTP Communication protocol is newly supported for bizhub vCare.
Major advantages of HTTP communication include the ease of configuration and the utilization ofthe widely accepted HTTP protocol.
MFPs registered in the vCare system as of 9/15 are to be configured via the new vCare HTTP protocol.

All supported MFPs will be configured for one-way HTTP communication:

•bizhub C220, C280, C360

•bizhub C452, C552, C652, C552DS, C652DS
•bizhub PRO 950
•bizhub PRO 1200, 1200P, 1051
•bizhub PRO C5500, C5501, C6500, C6501

Solution
Setup instructions for vCare HTTP can be downloaded from http://www.mykonicaminolta.com . Navigate to Products " Product Reference
Materials. Select Application Solutions " bizhub vCare " Manuals " Installation Manuals. Choose the vCare HTTP setup instructions from the list of
documents presented.

For assistance configuring MFPs for HTTP communication,call the SSD Hotline at 800-825-5664.

The attached “vCare HTTP Guides ver 1.5.zip” contains the vCare HTTP Setup Instructions for the currently supported models.

SPECIAL NOTE: Solution contribution by Mark Kemp, ESS

Solution ID TAUS0651801EN* Solution Usage 8

Description
CHECK POWER AND CABLE message for SD-501/SD-506 at power up.

Solution
CAUSE: SD-501/SD-506 door switches not actuated.

SOLUTION: Make certain that the finisher doors are closed and the switches actuated. If the switches are actuated and the problem persists, check the
continuity. Replace the door switches (p/n 40AA 8501 0) as needed.

Solution ID TAUS0903124EN* Solution Usage 8

Description
FD-503, not recognized.

Solution
CAUSE: Incorrect dipswitch setting on the FD-503 control board.

SOLUTION:On thebizhub PRO1051/1200/1200P control boards, the hardware DIPSW 2 must be set to ON for FD-503 and finishers to be recognized, and
CN19 must be plugged into the board.
DIPSW 1= OFF
DIPSW 2= ON
DIPSW 3= ON
DIPSW 4= ON
Note : Please refer to the attached FD-503 Installation Manual starting on page E-15 for more detail. To viewthe PDF, you may need to download a free
copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Bob Moeller and Cesar Jimenez, Production Print/SSD

Solution ID TAUS1000652EN* Solution Usage 8

Description

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C-1001, C-1006 or SC77-59 error code. The finisher is "grayed out" on the control panel. Unable to flash.

Solution
CAUSE: Serial communication error between the main body and the finishing option. Incorrect DIPswitch setting.

SOLUTION: Correctly set SW 3, DIPSW 2 on the FDCB.

bizhub PRO 1050/1050P/1050e/1050eP - FD-501 DIPSW 2 = OFF

bizhub PRO C6500/C6500P - FD-501 DIPSW 2 = ON (default)

bizhub PRO 1051/1200/1200P - FD-503 DIPSW 2 = ON (default)

bizhub PRO C6501/C6501P/C65hc - FD-503 DIPSW 2 = ON (default)

For more information, review the attached documentation. To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID TAUS1001748EN* Solution Usage 8

Description
Options cannot be recognized. System configuration display is without options.

Solution
CAUSE: If replacingan option unit and the large connector is disconnected immediately after the main power is OFF, the control board of that option unit may
be damaged. If this occurs, the operation panel displays the system configuration without the faulty option.

SOLUTION: Disconnect the large connector LAST when you detach the option unit and connect the large connector FIRST when you attach the option unit.

SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS1104155EN* Solution Usage 8

Description
C-0020 at start up. (ADU driver board and PRCB has already been changed.)

Solution

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CAUSE: Wiring for De-curler motor (M32) is damaged shorting out the ADU driver board.

SOLUTION: Please see the attached pictures for the location of the damaged wire harness and repair. The ADUDB may need to also be replaced again. (p/n
A0G6 H070 01)

Solution ID TAUS1002372EN* Solution Usage 7

Description
C-A101 on power up. Unable to print with “5 minutes to go” message on a job that has been recalled.

Solution
CAUSE: Job has been corrupted when being saved to the HDD as power is turned OFF or cycled.

SOLUTION: Try setting DIPswitch 40-0 to 1 (Carrying over the job for next day). This will automatically disable the job trying to be saved to the HDD. Cycle
power to see if the problem has subsided. If so reset DIPswitch 40-0 = 0. If the problem persists, try performing a 99-03 in I/O mode. (see attached procedure)

Note : To view a PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS0656066EN* Solution Usage 6

Description
SD-501/SD-506, SC77-74 (bizhub PRO 1050/1050P/1050e/1050eP only)or C-1255. A grinding noise may also be heard.

Solution
PROBABLE CAUSES:
1. The Up/Down Gear/C (p/n 15AN 7744 0), Staple Up/Down Gear B (p/n 120H 7709 0) and/or Staple Up/Down Shaft (p/n 15AN 4242 0) is damaged.
Replace the damaged parts.
Note : The stacker section must be withdrawn to access the gear.PleaseseeSD-501 Bulletin Number 5384 as a reference and the attached parts
replacement procedure.
IMPORTANT :As a preventative measure,apply EM-30L grease (p/n 00GR00220) to the Up/Down Gear/C on the next service visit. After that, please apply
grease every 750,000 copies. Grease is applied during the manufacturing process, but possibly dries upover time.
The gear location can be seen when the left door of SD-501/SD-506 is opened. Using a long brush or similar, apply the grease under good light (flashlight).
CAUTION : TurnOFF the power switch before starting the work and please be careful that grease does not fall off of the gear.

2. Failed M20 (clincher up/down motor) which"appears" to function normally, but lacks speed and strength to lift the clinchers and activate PS26 (clincher
up/down home sensor) at the designated time (for reference, please see attached SD-501 Theory of Operation).
The commutator in M20 becomes dirty and fails to make good connection with the brushes. The motor loses strength and speed or may fail tocommence
rotating. When continuity is measured with a meter, reading will fluctuate wildly as the shaft is slowly turned, indicating poor connection through the
commutator to the windings of the armature.
Replace M20 (DC Brush Motor/1 - p/n 15AQ M103 00).

3. Clincher up down home sensor (PS26) has failed.

Replace PS26 (p\n 08AA 8551 2).

4. The staple clincher wiring is disconnected or the solenoid stopper portion of the staple clincher breaks.
Check the staple clincher wiring connection. The shape of the staple Assy/B has been changed. Please replace the part andseeSD-501 Bulletin Number
6428 for reference.To view a PDF, you may need to download a free copy of Adobe Reader®.

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Solution ID TAUS1000641EN* Solution Usage 6

Description
C-4850 error code after a job is canceled when the Sample Image Output function is “ON”.

Solution
CAUSE:A firmware bug.

SOLUTION: Download and install Image Control Special firmwareversion GU3-20 . The firmware is available for download via the Konica Minolta Download
Selector.
1. Login in via www.mykonicaminolta.com
2. Select the "Service" tab located at the top of the page.
3. Select the "SSD (DNA, Drivers, MSDS)" link located to the left.
4. Select the "Continue on to the SSD Home Page" link located in the middle of the page.
5. Select the "Download MSDS, Drivers, Firmware and more" link located to the left.
Note : Please refer to attached Release Notes prior to firmware installation. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

Solution ID TAUS0901560EN* Solution Usage 5

Description
On a vCare-enabled MFP, the Start button continually flashes amber (orange).

Solution
CAUSE: Thisoccurs if a technician did not press the "Maintenance Completion" button when exiting the MFP vCare/CS Remote Care settings in Tech Rep
Mode. This isa normal function which alerts the vCare system that vCare settings have been configured at the MFP, but may not have been fully completed.

SOLUTION: If the blinking Startbutton is related to vCare/CS Remote Care settings, use this procedure:
1.Enter the MFP Tech Rep mode:
a. Press theUtility/Counter button.
b. Press the[Details] button
c. Press Stop, 0. 0,, Stop, 0, 1.
2. Press [CS Remote Care].
3. Press the "Maintenance Completion" button.
4.Exit Tech Rep mode.
Note : For certain MFP models, this symptom also canoccur when it necessary to replace a board.Consult the Field Service Manual and this
Knowledgebase if the symptom is not related to vCare/CSRC settings.
SPECIAL NOTE : Solution contribution by Mark Kemp, ESS and Mike McCarthy, Production Print/SSD

Solution ID TAUS0702971EN* Solution Usage 4

Description
SD-501/SD-506C-1246 (SC77-65 for bizhub PRO 1050 series).

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Solution
PROBABLE CAUSES:
1. M11 (Bundle clip motor) has failed.
After verifying that PS33 (bundle clip upper limit sensor) and PS30 (bundle clip lower limit sensor) are functioning by checking in the I/O mode, replace the
bundle clip motor (p/n 15AN R728 00). The motor may operate but may be too weak to overcome the spring pressure at the top and bottom of the slope
section.

2. Loose bundle clip wire tension.

Adjust bundle clip wire tension so that there is no slack in the wire.
Note : See attached photo.To viewthe PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0802551EN* Solution Usage 4

Description
LS-501/LS-502/LS-505, C-1203 (SC76-03) or C-1204 (SC76-04) at power up. The SC76-xx codes are indicated on the bizhub PRO 1050 series.

Solution
PROBABLE CAUSES:
1. The Grip Conveyance Sensor Adjustment has not been performed.
Note : The LSCB may have just been replaced. Please refer to attached LSCB Update documentation.
Perform the Grip Conveyance Sensor Adjustment (procedureis listed in the LS-50x section under ADJUSTMENT/SETTING/MECHANICAL ADJUSTMENT).
See attached procedure. To view a PDF, you may need to download a free copy of Adobe Reader®.

2. The Holder Claw (Grip) is damaged or missing.

Reinstall or replace the Holder Claw (p/n 15AV 5050 1).

3. Alignment motor (M7) has failed.

Replace M7 (p/n 15AV 8001 0 )
SPECIAL NOTE : Solution contribution by Gregg Gallant and Cesar Jimenez, Production Print/SSD

Solution ID TAUS0902429EN* Solution Usage 4

Description
Unable to flash firmware using a USB memory stick. (USB memory ISW)

Solution
CAUSE:The file structure for the firmware on the jump drive is incorrect using improper naming convention of files.

SOLUTION:Download and extract thefirmwareto the default PRO_M1200 directory on the root of the USB Memory stick (jump drive/thumb drive/USB
drive).The latest version of firmware canbe downloaded via the Konica Minolta Download Selector. Access the Selector from SSD Web Support (CS Expert
Support) by clicking on 'Download MSDS, Drivers, Firmware and more'.
Please see the attached files for instructions and proper file structure. The following table shows the folder structure within the PRO_M1200 directory.
PRO_M1200 Directory

Folder Name

Description

SD Control Board

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Printer Control Board (Main body)

DF Control Board. (Document Feeder)

GP Control Board. (GBC Punch)

FD Control Board (Multi-Folder)

Image Control Board (Main body)

PB Control Board (Perfect Binder)

FS Control Board (Finisher Board)

IC Control Board (IC Controller)

RU Control Board (Relay Board)

LS Control Board (Stacker Board)

Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by David Aekus and Cesar Jimenez, Production Print/SSD

Solution ID TAUS1000374EN* Solution Usage 4

Description
An intermittent C-3906 error code occurs when running 50 or more sheets of 12x18 paper.

Solution
CAUSE: Improper ventilation of cooling fan Cooling Fan/1(FM1).

SOLUTION: Remove the rear cover and run 50 or more sheets of 12x18 paper. If the error does not return, verify thatCooling Fan/1 (p/n 55FA 8052 1) is
properly aligned with the hole in the rear cover (p/n A0G6 1612 00).
SPECIAL NOTE : Solution contribution by Gary Scimeca, Production Print/SSD

Solution ID TAUS1000758EN* Solution Usage 4

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Description
Intermittent C-4850 error code. C-5333 codes arealso documented only in the machine management list. Power cycling the MFP will allow printing againuntil
the next error event.

Solution
CAUSE: Failed suction fan (FM8).

SOLUTION: Replace FM8 (p/n 13NT 8051 1).

SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

Solution ID TAUS1001433EN* Solution Usage 4

Description
An Error 2 occurs after the1st drum potential adjustment, and a code C-2810after a 2nd or 3rddrum potential adjustment attempt.

Solution
CAUSE: This is caused by several "undefined" DIPSW settings not being at the defaults.

SOLUTION:Check to see if the drum potential sensor (DPS) is properly installed and cleaned. Conduct the Auto Drum Potential adjustment again. If the
problem reoccurs, set the followingDIPSWsto "1" (ON -default position)
DIPSW31-0=1
DIPSW 31-1=1
DIPSW 31-4=1
Set allother DIPSW 31settings to"0" (OFF).
Note : Confirming the default settings of undefined DIPSW settings can resolve many unusual conditions exhibited by the machine.
SPECIAL NOTE : Solution contribution by Felix Burgen, ESS

Solution ID TAUS0901087EN* Solution Usage 3

Description
Not all Items are listed under Counter - Data Collection menu.

Solution
CAUSE: DIPSW 30-1 is set to "0".

SOLUTION: Change DIPSW 30-1 to "1". This will enable the view of the following additional counters.
[08 JAM data of time series]
[09 JAM count]
[10 Count of each copy mode]
[11 SC data of time series]
[12 SC count]
[13 JAM count of each section]
[14 SC count of each section]

Solution ID TAUS1001262EN* Solution Usage 3

Description
Significant pause between print sets.

Solution
CAUSE: Continuation print is OFF.

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SOLUTION: Enable continuation print. To turn ON continuation print:
bizhub PRO 1050/1050e
1. Press Utility/Counter.
2. Select Machine Manager Setting.
3. Select Copy/Printer setting.
4. Select Continuation Print (Print).
5. Select ON Save changes - touch OK to exit.
bizhub PRO C5500/6500/C5501/C6501
1. Press Utility/Counter.
2. Select Machine Admin Setting.
3. Select Common Setting.
4. For Continuation Print Select Printer ON.
5. Exit Administrator mode.
bizhub PRO 1051/1200
1. Press Utility/Counter.
2. Select Administrator Setting.
3. Select Copy/Printer setting.
4. Select Continuation Print (Print).
5. Select ON Save changes - touch OK to exit.
SPECIAL NOTE : Solution contribution by Ed Bellone, Production Print/SSD

Solution ID TAUS1001932EN* Solution Usage 3

Description
Machine functionality is not working correctly even though certain features/settings/modes are enabled/disabled.
Example: Anything that requires the operation touch panel screen, User settings, passwords, defaults, adjustment settings, main body software DIP switches,
controller DIP switch settings, etc.

Solution
CAUSE: Touch Panel out of adjustment.

SOLUTION: Perform the Touch Panel adjustment.

1. Press the Utility/Counter button and select #5 Touch Panel Adjustment.
2. Calibrate the screen according to the instructions.
3. Start by touching the upper right corner, then the lower left corner, followed by the lower right corner and then, finally, the upper left corner. Each time the
coordinates are touched you should hear a beep. If you do NOT hear a beep for each corner touched (total of 4 beeps), perform the procedure again.
Note : Anytime you are in the Touch Panel Adjustment screen it MUST be performed. Once it is performed, disable the adjustmentin Service Mode by
selecting #07 System settings, #01 Software DIPSW Setting (21-5=1). Once disable, you can still perform this adjustment if needed by pressing the
Utility/Counter button followed by the #5 key on the panel. While in the Touch Panel Adjustment mode, pressing the #1 button will exit.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1001956EN* Solution Usage 3

Description
C-2214 error code is indicated shortly after adding toner.

Solution
CAUSE: The toner bottle was installed incorrectly by the customer causing damage to the Cartridge Drive Plate (Cartridge Drive Part) as well as Sleeve 1
and Sleeve 2.

SOLUTION: Vacuum all toner tubes completely, remove the entire large capacity hopper assembly and vacuum thoroughly. Replace the cartridge drive plate
(p/n 55VE 3208 0) as well as Sleeve 1 (p/n 55VA R730 00) and Sleeve 2 (p/n 55VA R731 00).
Note :The errorcode sets the Machine Lockout softswitch 3-1 to 1 which will have to be reset back to 0 to clear the code.

Solution ID TAUS0808653EN* Solution Usage 2

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Description
Unable to flash the FS-521, FD-503 or the SD-506.

Solution
CAUSE: Incorrect procedure after replacing the FS-521, FD-503 or the SD-506 Control Board.

SOLUTION:Afterreplacing the control board on any of these finishers,before attempting to flash it,transfer IC68 from theoriginal board to the "new" board and
verify the following DipSW settings.

SD-506 SW1 = OFF and SW2, 3, 4 = ON

FD-503 SW1 = OFF and SW2, 3, 4 = ON

FS-521 SW1, 2, 3, 4 = ON

Solution ID TAUS0902750EN* Solution Usage 2

Description
C-6706 (SW OFF abnormality) or C-6708 (AOC/AGC adjustment level abnormality).

Solution
CAUSE: Malfunction of ASIC on the CCD board (CCDB). Firmware update is required.

SOLUTION: Update the Image control program. Please install firmware version G00-15 (G00-16 for Print Control). Refer to the attached Release Notes prior
to installation.
Notes :
1.This firmware has been already applied to machines beginning with the following serial number cut-in:

bizhub PRO 1200 A0G6011000055 -

bizhub PRO 1051 A0G9011000050 -
2. To view the PDF, you may need to download a free copy of Adobe Reader®.

Solution ID TAUS0902867EN* Solution Usage 2

Description
No power or erratic operaton.

Solution
CAUSE: The Noise Filter (NF3) has failed due to contact with metal mounting surface. Board supports that are too short were usedand theheightdoes not
allowenough clearance.

SOLUTION:Replace NF3 (p/n A0G6 M454 00)and install longer board supports. The part number in the current Parts Manual (June 2009)is incorrect for
theNoise Filter board support.

[Incorrect] V502 0100 14 => [Correct] V502 0100 16

Note : The part number for the supports will be updated in the next Parts Manual release.
SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID TAUS1000733EN* Solution Usage 2

Description
FD-503, C-1227 codeduring installation.

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Solution
CAUSE: Incorrect setup.

SOLUTION: Please perform the procedures mentioned in the attached documentation. To view a PDF, you may need to download a free copy of Adobe
Reader®.

SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID TAUS1001381EN* Solution Usage 2

Description
C-3501 shortly after power up.

Solution
CAUSE:Upper fusing lamp never powers OFF. One of the temperaturecontrol components has failed.

SOLUTION: Swap triacs, TRC/1 and TRC/2 (AC switches), to see if the malfunction code or the condition of the lamp(s) changes. If so, this indicates that
there is a faulty TRC.
Also check the operation ofTH1 (Temperature Sensor C) using the I/O mode, code 03-00. The value should be somewhere near 212, the lamp would turn
OFF until the reading drops to 210 then the lamp would briefly turn ON.
Replace TRC/1 or TRC/2 (p/n 25AE 8908 1) and/or TH1 (p/n 57AE 8801 0) if necessary.
WARNING : AFTER replacing the failed part(s), please be sure to set DIPSW 3-1 to 0. If DIPSW3-1 is set to 0 BEFORE parts are replaced, extreme
damage due to overheating may occur.
Note : See attached Field Service Manual page for additional information concerning fuser abnormality codes and possible affected components. To
viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1001705EN* Solution Usage 2

Description
C-4725 at power up.

Solution
CAUSE: Failed Relay Board A (RBA) not supplying 5V DC to the LPH Board (LPHB).

SOLUTION: If the 5V DC supply voltage for Relay Board A is present on CN3-1 and CN3-2, but no 5V DC is output to CN4-1 and CN4-2, replace Relay
Board/A assembly (p/n A0G6 H310 02).
SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID TAUS1002128EN* Solution Usage 2

Description
C-2306 at power ON.

Solution
CAUSE: Possible failed Developer Suction Fan/2 (FM22), Transfer Fan (FM5) or Collection pipe cooling fan (FM34) and associated electronics (boards).
Note : Error code C-5341, C-5342, C-5343 or C-5344 may also be indicated if FM34 has failed.

SOLUTION: Check ICP20 (FM34) or ICP30 (FM22)on the PRCB and ICP8 (FM5)on the ACDB. If ICP20 or ICP30 on the PRCB has failed, replace both
theassociated Suction fan motor(p/n A0Y5 M151 00) and the PRCB (p/n A0G6 H020 02). If ICP8 has failed on the ACDB, replace theFan motor 1(p/n 13NT
8051 1) and ACDB (p/n A0G6 H510 01).

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Solution ID TAUS1103638EN* Solution Usage 2

Description
C-2213 on power up.

Solution
CAUSE: Malfunction of Air Separation motor (M10) or a dirty Air Separation motor encoder sensor (PS30).

SOLUTION: Check the operation ofM10 in I/O mode, code 54-10for proper operation. Clean PS30 and recheck operation in I/O. Also, ensure that the wiring
harness to PS30 is not disconnected or damaged. Replacethe photosensor(p/n 08AA 8551 2), Toner Signal wiring (p/n 55VA 9038 0)and/ormotor (p/n A0Y5
J040 00)if needed.
Note : If code persists, check ICP12 on the Printer Control Board (PRCB); it may be OPEN. (p/n A0G6 H020 02)

Solution ID TAUS1200041EN* Solution Usage 2

Description
LS-505 not being recognized.

Solution
CAUSE: Incorrect switch setting.

SOLUTION: Change the switch located on the left rear side of the LS-505 to SYS2 [1].

Solution ID TAUS1201055EN* Solution Usage 2

Description
C-2217 error code is indicated. C-2214 may also be indicated.

Solution
CAUSE: Main body wiring /2 harness to CN205 for Intermediate hopper toner remaining sensor (PS39) or Toner Relay Harness /2 to CN229 for Toner
remaining sensors (PS32, PS33, PS34) is pinched or damaged.

SOLUTION: Inspect and repair/replace the problem wiring harness.

A0G6 N115 01 - Main body wiring /2
A0G6 N131 00 - Toner Relay Harness /2
Notes :
1. If the error code persists,check ICP1 on the Printer Control Board (PRCB); it may be OPEN. (p/n A0G6 H020 02)
2. The error code sets the Machine Lockout softswitch 3-1 to 1 which will have to be reset back to 0 to clear the code.

Solution ID TAUS1000786EN* Solution Usage 1

Description
GP-501, incorrect operation.

Initialization sequence may not start properly when power is applied, opening and closing the front doors does not help.

If a jam has occurred, opening and closing the front doors does not clear the jam status and the jam indication remains on the display.

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The display indicates "Ready To Print" even though the front door is open.

Solution
CAUSE:Faulty GP-501 door switch harness.

SOLUTION:An improved wiring harness is available for affected GP-501s within the serial number range.

A0N9W11000017 - A0N9W11000034

A0N9W11000036 - A0N9W11000039

A0N9W11000042 - A0N9W11000046
Installationand ordering procedures are includedin attached Bulletin Number7404. To viewthe PDF, you may need to download a free copy of Adobe
Reader®.

Solution ID TAUS1001831EN* Solution Usage 1

Description
The bizhub PRO 1051/1200/1200P may display the following codes, all of which relate to hard drive issues:
C-E001 : Message queue error
C-E002 : Message parameter value error
C-E003 : Source task error
C-E004 : Receiving event error
C-E005 : Memory access abnormality
C-E006 : Header readout address abnormality.
C-E007 : DIMM memory abnormality

Solution
CAUSE: The Field Service Manual recommends to replace the OACB. This is only one cause of these error codes.The Hard Disk Drive (HDD1) may also
have failed.

SOLUTION: Itmay be necessaryreplace the OACB (p/n A0G6 H030 04) and/or HDD1 (p/n A0G6 R7H4 00).

Solution ID TAUS1100417EN* Solution Usage 1

Description
C-0001 shortly after power ON.

Solution
PROBABLE CAUSES:
1. Drum motor (M2) has failed and does not turn. There is 24V DC present at DCPS CN74, pin 8.
Replace M2 (p/n A0R5 M103 00).

2. PRCB has failed. PRCB CN228, pin A6 has 5V DC and pin A7 will drop from 5V DC toLOW when M2, I/O 41-00, is checked.
Replace the PRCB (p/n A0G6 H020 02).
Note : M2 and the PRCB may need to be replaced as a set if the motor is suspected to have caused the board to fail.
SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

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Solution ID TAUS1100492EN* Solution Usage 1

Description
FA-501 (PI-PFU), Tab paper selection is grayed out.

Solution
CAUSE: Product specification.

SOLUTION:Using Tab paper in the PI-PFU is not supported.This limitation is listed in the Service Manual (see attached).
Note : To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

Solution ID TAUS1100504EN* Solution Usage 1

Description
C-2206 after performing a PM.

Solution
CAUSE:Cleaning unit connector left unplugged.

SOLUTION:Plug in cleaning unit connector.

SPECIAL NOTE : Solution contribution by Todd Mudge, Fort Myers and John Miller, Workgroup/SSD

Solution ID TAUS1103555EN* Solution Usage 1

Description
When storing a job using the STORE feature none of the finishing options are saved.

Solution
CAUSE: Incorrect workflow.

SOLUTION:Please perform the following steps to store a job to the HDD along with finishing options:
1. Setup the job with all finishing options selected.
2. Select output settings on the copy screen.
3. Select HDD STORE.
4. Select the user box you would like to store the job to.
5. Give the job an appropriate file name.
6. Select OK. This should bring you back to the main copy screen.
7.Press the start button to store the job. One copy of the job will need to be made.
Note : When recalling the job the copy count may not be able to be modified. If you run into this situation please verifyDIP switch 38-2 is set to 1 .
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD

Solution ID TAUS1103666EN* Solution Usage 1

Description
Cannotdisable the CE password that was enabled in Security Mode.

Solution
CAUSE:Incorrect procedure.

SOLUTION:Before the enhanced security settings can be disabled in Security Mode, enhanced security must be disabled in administrator settings.Access
administrator settings, select Security and disable before accessing Security Mode and turning it off.
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

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Solution ID TAUS1103719EN* Solution Usage 1

Description
With the following peripherals installed (RU-506+ GP-501+ FD-503+ FS-521), error code C-4 is displayed when attempting to update the firmware on any of
the units.

Solution
CAUSE: Incorrect installation of GP-501 and RU-506.

SOLUTION: Please ensure that the 2-pin connector on the RU-506 (see attached) is removed and connected to the GP-501, and the blue connector (not the
white – see attached) is plugged into CN6 on the RU-506.

Solution ID TAUS1103958EN* Solution Usage 1

Description
The Auto Image Shift (Tab Print) does not move the tab image 12.5mm when copying.

Solution
CAUSE: Unsupported feature.

SOLUTION:The Auto Image Shift (Tab Print) function works only when printing and will not function when a copy from the ADF/platen glass is performed.
SPECIAL NOTE : Solution contribution by Stephen Schmelcke, Workgroup/SSD

Solution ID TAUS1200217EN* Solution Usage 1

Description
"Please close front door" message even though the front door is closed.

Solution
CAUSE:Fuses on DCPS/1 have opened.

SOLUTION: Replace DCPS/1 (p/n A0G6 M451 00).

Solution ID TAUS1200923EN* Solution Usage 1

Description
"Toner box full" message, yet box is not full.

Solution
Special firmware version GCN-30 has been released to correct false detection of the waste toner box.
Additionally, a modified Collection Box assembly (p/n A4EUR75V11) is available that helps to reduce early detection of the waste toner collecting box.

Notes :
1. Firmware can be found on My Konica Minolta website under One Stop Product Support portal or the Download Selector.
2. Prior to installing the firmware, please refer to attached Program Release Information. To view the PDF, you may need to download a free copy of Adobe
Reader®.

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Solution ID TAUS0902434EN* Solution Usage 0

Description
SD-506 not recognized by main body.

Solution
CAUSE:Incorrect DIPswitch settings on the SDCB.

SOLUTION: Set position 1 toOFF and positions 2, 3, 4 to ON.

Solution ID TAUS0902943EN* Solution Usage 0

Description
C-E002 at power up.

Solution
CAUSE:The main body hard drive (HDD1) is failing or has failed.

SOLUTION:To confirm that HDD1 is the cause of the problem, set software switch 18-7 to ON (1).If the code does not appear, HDD1 should be replaced (p/n
A0G6 R7H4 00).

Solution ID TAUS1000719EN* Solution Usage 0

Description
The[Security Strengthen mode] button is grayed out and cannotbe selected.

Solution
PROBABLE CAUSES:
1. RH-101(removable external Hard Disk Drive assembly) is installed.
This is a limitation and normal operation when the RH-101 is installed.

2. CS Remote Careis enabled (DIPSW 15-5=1) and set to use the machine NIC (DIPSW 16-7=1).
Please set DIPSW 15-5 and DIPSW 16-7 to "0".

Solution ID TAUS0808085EN* Solution Usage

Description
The CS Remote Care tab is grayed out in Service mode.

Solution

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CAUSE: Incorrect software SW setting.

SOLUTION: Set software SW 15-5 = 1 (ON). To set the software DIPSW, perform the following:
1.Enter Service Mode.
2.Select System Setting.
3.Select Software SW Setting.
4.Set software SW 15-5 = 1 (ON).
5.Exit Service Mode.
SPECIAL NOTE : Solution contribution by Ed Bellone and Mike McCarthy, Production Print/SSD and Rick Veale, ESS

Solution ID TAUS0902425EN* Solution Usage

Description
SD-506, unable to load firmware.

Solution
CAUSE:Incorrect connection on CN-19.

SOLUTION: Remove CN-19 and install CN-19 short (jumper) connector.

1. Remove the CN-19 connector from the control board as shown in the figure below.
2. Remove the short connector from the clamp.

3. Connect the short connector to the CN-19.

Note : Unless the short connector is connected, the ISW cannot be performed (when SD-506 is directly connected to the machine).

Solution ID TAUS0902431EN* Solution Usage

Description
Unable to load driver in order to perform ISW.

Solution
CAUSE:The driver, in some cases, may not install from the main body ISW port.

SOLUTION:Prior to performing ISW, connecta laptopto the machine controller in order to install needed driver.
SPECIAL NOTE : Solution contribution by David Aekus, Production Print/SSD

Solution ID TAUS1000566EN* Solution Usage

Description
One or more of these options do not show up on theMFP control panel.

FD-503

FS-521

GP-501

LS-505

PB-502/PB-503

PF-702/PF-703

SD-506

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Solution
CAUSE: If the end user experiences an error code for any of the options and the Help button is pressed, theMFP will automatically isolate the optionthen it no
longer appears on theMFP control panel.

SOLUTION: Verify which option does not appear on theMFP control panel and reset the applicableDIP switch in the Service Mode.
Example :
DIPSW33 for FD and LS
DIPSW34 for SD
DIPSW35 for FS and PB
DIPSW37 for PF

Solution ID TAUS1001446EN* Solution Usage

Description
PF-703, C-0282at power up.

Solution
CAUSE: Normally the malfunction code signifies thatPF-703 Shutter Motor/1 (M10)is not operating properly, but, in this case, there is a loose connector on
PF-703 DCPS/1.

SOLUTION: Check and reseat the 24V DC connector (CN202) on the DCPS.
SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1002232EN* Solution Usage

Description
Machine powers updisplaying the Konica Minolta logo; no motors initialize.

Solution
CAUSE: Possible loose connection of the display.

SOLUTION: Check that CN136 and CN134 on the OACB are properly connected. Please see attached page from the bizhub PRO 1051/1200 Installation
Manual. To viewthe PDF, you may need to download a free copy of Adobe Reader®.

SPECIAL NOTE : Solution contribution by Freddie Burnham, Production Print/SSD

Solution ID TAUS1100057EN* Solution Usage

Description
Post inserter does not recognize correct paper size. May detectA4 instead of 8½x11R.

Solution
CAUSE: Tray "Detect paper size" not set correctly.

SOLUTION: To set:

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1. Select Machine tab.
2. Select Tray Setting.
3. Select PI tray.
4. Highlight all paper sizes to be "Detected paper size".
SPECIAL NOTE : Solution contribution by Mike McCarthy, Production Print/SSD

Solution ID TAUS1103553EN* Solution Usage

Description
When using Program Job, the document is being stapled in multiple sections (sub-stapled) when only the complete document is required to be stapled.

Solution
CAUSE: When each section of the document is scanned, the options "Confirm" and "Conf.&Division” are usually indicated. "Confirm" applies finishing
settings to the whole document. "Conf.&Division” applies finishing settings to each section. In this case, the touch panel is out of adjustment and when
the Operator touches "Confirm, "Conf.&Division” is actually being selected.

SOLUTION: Carry out the touch panel adjustment in Utility Menu a 05 Touch Panel Adjustment. If adjustment fails, replace the touch panel (p/n A0G6
M755 00).

SPECIAL NOTE : Solution contribution by KM Australia (BAU)

Solution ID TAUS1200406EN* Solution Usage

Description
During long runs, C-3503 is indicated.

Solution
CAUSE: Fixing temperature has been set to +15°C in either Machine Adjustment menu or Service Mode. This setting is designed for heavy stock and will
cause overheat detection if used with normal paper.

SOLUTION: Change fixing temperature back to standard (±0°C).

Note : Fixing temperature adjustment is available to machine operator only if DIPSW2-0 is set to 1 .

Solution ID TAUS1200482EN* Solution Usage

Description
Scan, Store, and Recall grayed out on display.

Solution
CAUSE:HDD1 is not recognized by the machine.

SOLUTION:Make sure that Softswitch 18-7 is a 0 and the HDD is connected.Replace the HDD1 (p/n A0G6 R7H4 00) if softswitch and cables are correct.

Solution ID TAUS1200485EN* Solution Usage

Description
Special controller Firmware (IC-Unit) - Disable print of LPR banner page from Linux OS/Print job E-mail notification.

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bizhub PRO 1200 Warm-up, wrong display, incorrect operation, lock-up

Solution
Special controller Firmware (IC-Unit) version GCN-20 is now available forthe bizhub PRO 1200/1200P/1051. The firmware is available for download via the
Konica Minolta Download Selector.

This special firmware provides thefollowing options:

1. Disable the printing of the LPR banner page submitted from a Linux OS environment.
To disable the banner page print, change Controller Software switch 34 from 0 to 1.
Controller memory switch 34: Setting for use of LPR command option (-C)
(0): Enable
(1): Disable

2. When printing direct by LPR (not by driver),E-mailnotification can be sent with status if print job has been finished successfully or not.
To enable the E-mail notification, mustchange Controller Software switch 42 and 43.
42 - 0 / 43 - 0 : Feature Disabled
42 - 0 / 43 - 1 : E-mail sent to the address set in Admin./Machine Setting.
42 - 1 / 43 - 0 : Send to the address set in Admin./Machine Setting only when an error happens.

Note: Please refer to attached Program Release Information prior to installing the firmware. To view the PDF, you may need to download a free copy of
Adobe Reader®.

Solution ID TAUS1200922EN* Solution Usage

Description
Unable to restart after clearing jam or supplying paper. If clearing jam or supplying paper after paper supply is empty, the operation panel is locked up and
unable to restart though "Press START to restart" is displayed and the blueSTART button LED is lit. The only method to recover fromthis malfunction
isreinstallation of the ADU carriage.

Solution
Please apply Specialimage control firmware version GCM-40. Firmware can be found on My Konica Minolta website under One Stop Product Support portal
or the Download Selector.
Note : Prior to installing the firmware, please refer to attached Program Release Information. To view the PDF, you may need to download a free copy of
Adobe Reader®.

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bizhub PRO 1200 Perfect binder failure
Solution ID TAUS0702009EN* Solution Usage 6

Description
PB-501/PB-502/PB-503, "Please change the output mode or weight setting of paper for P.B. body" message.Start button remains amber (orange).

Solution
CAUSE:PB-50x paper weights are turned off under Machine Manager Setting.

SOLUTION:To set the useful paper weight settings for the PB-50x:
1.Enter the Machine Manager/Machine Admin Setting.
2.Select System Setting.
3.Select Perfect Binding Setting.
4.Select Useful Paper Weight Select and turn on all paper weights that are supported.
5.Exit to normal screens.
SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID TAUS0634060EN* Solution Usage 2

Description
List of equipment that is no longer being supported.

Solution
Please see attached Product & Technical Support Bulletins 1792 and 2443 andMarketing Bulletin#07-GB-016.
Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

Solution ID TAUS0700244EN* Solution Usage 1

Description
How to determine what version of Sun Java™ is installed on a Microsoft® Windows workstation.

Solution
To determine what version of Sun Java™ is installed, perform the following:
1. From a command prompt type:java -version
2. Press Enter.
3. The version of Sun Java™ will be indicated. If the command is not recognized then Sun Java™ is not installed.

Solution ID TAUS0702888EN* Solution Usage 1

Description
How to print to a printer on a Microsoft® Windows XP PC from a Macintosh® running OS version 10.4.x.

Solution
Please perfrom the step-by-step procedure mentioned in the attached document.
Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

Solution ID TAUS1000114EN* Solution Usage 1

Description
PB-503, getting a C-1567 at power up.

Solution
CAUSE: One of the 24V DC supply voltages in not being sent to the PBDB1 because of a loose or disconnected connector on DC power supply unit /1
(DCPU/1).

SOLUTION:Connect or reseat CN3 on DC power supply unit /1 (DCPU/1).

SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID TAUS0702146EN* Solution Usage

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bizhub PRO 1200

Description
How to perform Print Screens (screen shots) from a Microsoft® Windows OS and Macintosh® OS.

Solution
Please see the attacheddocument for detailed information.
Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

Solution ID TAUS0702890EN* Solution Usage

Description
Printing to a Windows Samba shared printer from a Macintosh®.

Solution
Please perfrom the step-by-step procedure mentioned in the attached document.
Note : To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at:
http://www.adobe.com/products/acrobat/readstep2.html

Solution ID TAUS1002325EN* Solution Usage

Description
PB-503, C-1532 at power ON.

Solution
CAUSE:PB booklet conveyance belt up/down motor drive abnormality. Book conveyance belt home sensor (PS63)has failed.

SOLUTION:Make certain that PS63 (p/n 08AA 8551 2) is connected and changes state in Service Mode, State Confirmation, IO check code 77-52.If it does
not change state then replaceit.
SPECIAL NOTE : Solution contribution by Jim Behrends, Production Print/SSD

Solution ID TAUS1100313EN* Solution Usage

Description
PB-502/PB-503, J-7668 only on the 2nd book.

Solution
CAUSE: Torn paper or other debris on theSubCompile (SC) unit.

SOLUTION:As books are passed through the PB-502 or PB-503 the 1st book takes a different paper path than the 2nd and subsequent books. Remove the
SC unit and thoroughly inspect the paper path of the 2nd book.
SPECIAL NOTE : Solution contribution by Gregg Gallant, Production Print/SSD

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