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CIC & BDE Call Script Updated

The document is a call script for Justdial executives to engage with customers, update their business information, and promote Justdial's services. It outlines the introduction, purpose of the visit, validation of business details, and strategies to enhance the customer's digital presence through Justdial. The script also includes a closing strategy to encourage customers to subscribe to Justdial's services and manage objections effectively.

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kayprince123456
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80 views5 pages

CIC & BDE Call Script Updated

The document is a call script for Justdial executives to engage with customers, update their business information, and promote Justdial's services. It outlines the introduction, purpose of the visit, validation of business details, and strategies to enhance the customer's digital presence through Justdial. The script also includes a closing strategy to encourage customers to subscribe to Justdial's services and manage objections effectively.

Uploaded by

kayprince123456
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Call Script

I. Introduction

EXECUTIVE: Sir, Good Morning (Greeting will be as per hour of the day) Customer: Hello (Exchange
Visiting cards but Avoid Hand shake instead follow Namaste)

EXECUTIVE: Mera naam Abhishek hai aur mai Justdial, India’s No.1 Local Search engine se aaya hu.
I’m sure aap Justdial ke bare me jante hain

Customer: Bataiye

II. Purpose of Visit

EXECUTIVE: Sir Mai apke business ki details Justdial par update karne ke liye aaya hu taki apka koi bhi
customer Justdial par apke naam se search kare toh usse apki correct information mil paye

Customer: Ok
III. B Form Validation

Verify information updated on B form


 Confirm Authority
 Category Detailing – Most Important, Sir keywords jo hain wo alag alag khidkiayan hai apke
business tak pahochne ke liye toh sir aap apne keywords bahot dheyan se bharwayega,
jitney ache se aap keywords update karwayenge utne zada chances hain ke customer aap
tak pahoche
You can also ask some probing questions like: (Not mandatory)
 Who is your customer?
 From where you are generating new customers (Do advertise somewhere)?
 What are the pin-codes and areas you deal in

EXECUTIVE: Mr. Sharma apki details Justdial ke theeno platforms – Website, App aur Phone Search
par correctly update ho gai hai, ab apka koi bhi customer Justdial par apko search karega toh hum
usse apki correct information dikha payenge Aur ab mai apko dikhata hu ke apki listing Justdial par
kaisi dikhegi

IV. Discuss Paid Member’s Name from customer’s area – Via Voice Search

Read out Paid member’s name from customer’s area


a) Vivan Furnitures
b) Godrej Industries

EXECUTIVE: Inn ke sath Justdial par 5.5 lakh se bhi zada paid customers registered hain, toh abhi
humare pass apke Furniture Dealer me jo bhi enquiries aati hai usme inn logon ka naam forward hota
hai hai

Toh mera apko suggession hai ke apka naam bhi iss list me hona chahiye

Customer: Acha

EXECUTIVE: Sabse pehle main apko bata hu ke inn bulk buyers ke samne hum apki visibility kaise
badate hain.

V. Discuss Go Digital Strategy

Landing Page / ProfilePage: (Give Demo)


Sabse pehle hum apko apke business ka Landing page / Profile page ke denge Justdial
par, jahan aaj ki date me daily 1 Cr searches ho rahe hai aur jo ke 25Cr Indian use karte
hain. Yahan par apke business ka

1. Virtual Shop: (Give Demo)

Sabse Pehle hum Virtual Shop banayenge yane ke apki shop / showroom/ factory / office jaise abhi
mai dekh raha hu aisa hi har uss customer ko dikhe jo Justdial par aa raha hai.

Toh iske liye aap apne shop / showroom/ factory / office ke photo upload karein aur ek 30 seconds
ka video upload karein ke apka business kaisa dikhta hai, iss video me aap sath hi ye bhi bata sakte
hain ke customer apse hi kyo deal kare dusre vendors ke bajaye

Sir agar apka customer ghar ya office baith baith hi apki shop / showroom, factory / office ko dekh
pata hai toh wo aap se hi deal karna prefer karta hain

Iss ke sath hum apke business ke credentials bhi apke customers ko dikhate hain jaise ke Your
business name, address, contact details, apka GST number, working hours, year of establishment
along with your complete products and classifications yane ke apke business se related wo sare
keywords jo apne abhi mjuhe update karwayen hain,

Jaise ke Modular Furniture Dealer, Residential Furniture Dealer, Commercial Furniture Dealer, Office
Chair Dealer etc.(discuss few keywords related to customer’s business).

Taki ye Virtual shop apke target audience ko mil sake, yane ke wo log jo ke inn keywords me bulk
order place karna chahte hain.

2. Review and Ratings: (Give Demo)

Sir jaise ke aaj ki date me aap kuch bhi amazon ya flipkart se kharidane se pehle uss product ki
Reviews and Ratings check karte hain kyoki Reviews and Ratings apka confidence build karti hai uss
product par
Toh hum bhi apke business ko Justdial par Reviews and Ratings lene ka platform dete hain taki apke
business ki credibility market me aur badhey aur log aap hi se deal karna prefer karein

Sir iss tarhan Justdial apke business ka digital presence create karega. Jis ki through aapko
Ready to buy customers ke Calls & Leads milege

1. Calls:

 Toh Sir ab agar customer apke business ka Digital Catalogue aur Digital profile dekhega toh
wo apke sath business karne ke liye apko Call bhi karega
Aur agar customer apko directly “Call” karenge toh iss call ki convert hone ki probability
(yane
ke apse maal kharidne ke chances) bhi bahot high hongi, kyo ki jiski immediate requirement
haiwo apko call karraha hai
2. Leads:

 Aur Justdial par hum apke customers ko ek option dete hain Best Quote leave your
requirement toh Kuch customers apki category Furniture Dealer (Take the name of
customers category) par search kar ke apni requirements Best Quote par chodte hai wo
Lead bhi apke pass aati hain,

 Kafi log humare 888-88-888-88 (10 times 8) number par call kar ke humare call center par
bhi apni requirement chodte hain wo enquiry bhi apke pass aati hain

Executive: Sir itna hi nahi Justdial apko ek complete Lead management system (Lead Section
in JD App) bana kar dega jisse aap apni inn Call aur Leads ka track maintain kar payenge.

Make Customer Download JD App and demonstrate Lead section (try to give demo on
customer’s phone)

VI. Suggest

EXECUTIVE: Ab Sir Justdial koi facebook ya instagram toh hai nahi jahan log sirf time pass ya Photo
like karne aayenge

Sir I’m sure aap bhi Justdial kuch na kuch product ya service kharidane ke liye hi istemal karte honge

Customer: Hanji

EXECUTIVE: Iska matlab sir Justdial par sirf Ready to Customers aate hai kuch na kuch karidane ke
liye
Toh Sir mai apko suggest karuga ke apko bhi apna business Justdial par list karna chahiye taki apko
bhi Vivan Furnitures aur Godrej Industries ki tarhan Ready to buy customers ki Calls aur Leads mil
sakein

EXECUTIVE: Aur Justdial par hone ki cost hai sirf Rs. 110/- per day, yane ke 3300 per month, Jo ke
saal ka 39600 + tax banta hai Apki ye service minimum ek saal ke liye hogi aur aap abhi sirf 2 months
ka advance de ke iski booking karwa sakte hain
Aur Jaise hi apka 1st installment within 7 days Jo E- NACH ke through hota hai clear hoga, wase hi
apke pass ready to buy customers ke Lead aur Call aane shuruho jayengi
VII. Conclude

EXECUTIVE: Toh sir 3300 per month me Jaise ke maine bataya ke hum apke business ka

 Virtual shop bana ke denge


 Review and Rating ka platform denge
 Jisse apke pass Ready to buy customer ki Leads and Call aayengi

VIII. Assumptive Close

EXECUTIVE: By the way Sharma ji aap apna installment bank se karna chahte hain ya credit card se?
Customer: Bank se

Case 1: Customer Agrees to buy package


o Complete Documentation
o Accept Payment
o Ask customer to save executive’s mobile number
o Download JD App
o Inform about customer support number : 888-88-888-88
o Ask for referrals.

Case 2: Customer raises objection: Budget Related


o Executive should try to handle the objection
o Executive to Call the Manager : Call Escalation to Manager

IX. Reclose
Case 1: Customer Agrees to buy package
o Complete Documentation
o Accept Payment
o Ask customer to save executive’s mobile number
o Download JD App
o Inform about customer support number : 888-88-888-88
o Ask for referral

Case 2: If customer is still not ready to buy/ needs time to think


EXECUTIVE: No worries Sir, I understand the decision is business related, you would want to take
time. However my senior manager is visiting this area tomorrow, I would request if you can give me
some suitable time so that we can meet you again.
o Probe for time for Sr. Visit
o Inform about documentation
o Request customer to save executive’s mobile number
o Download JD App
o Informaboutcustomersupportnumber:888-88-888-88
o Ask for referrals

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