Director of production and operation :

Role of Director of Production and operation is ensuring the smooth and

efficient delivery of services, focusing on both quality and sustainability.

Key Responsibilities:
1. Provide skilled technicians:
- Provide skilled technicians who can provide excellent service.
2. Service Execution:
-Oversee day-to-day operations to ensure that each service is performed
on time and with the high-quality standards.
- Manage the logistics of technicians’ schedules, ensuring efficient service
routes and minimizing downtime.
- Specify the policies and rules to make everyday tasks easy.
3. Product Management:
- Build partnerships with suppliers to ensure the availability of high-quality
car products.
4. Customer Feedback & Continuous Improvement:
- Establish a system for collecting and analyzing customer feedback.
- Always stay connected with costumers to solve their any problem.
5. Quality Control :
- Implement quality checks at various service points to ensure the
consistency and reliability of services.
6.Order Management:
- When order is placed, then contact with the collaborated workshop nearby
order location and provide services to costumer at his home. Keep billing
records of customers.

Future operation Goals

 1. Increase Service Capacity:
o Goal: Double the number of daily service appointments in the
next 6 months to meet the growing demand.
o Plan: Collaborate with more workshops, Recruit additional
technicians, improve logistics to reduce idle time, and invest in
mobile equipment to allow for more services to be conducted
simultaneously.
2. Operational Cost Efficiency:
o Goal: Reduce operational costs by 15% over the next 12 months
without compromising service quality.
o Plan: Implement process optimizations, negotiate better supplier
contracts, and introduce automation in scheduling, tracking, and
customer service feedback.
3. Customer Service Excellence:
o Goal: Achieve a 98% customer satisfaction rate within the
next year through enhanced quality control and improved
customer feedback mechanisms.
o Plan: Develop a comprehensive customer service feedback
system that identifies areas for improvement in real-time and
offer technician bonuses tied to customer satisfaction ratings.

Monthly Goals (Budget and Operations)

1. Budgetary Goals
 Monthly Target: Stay within the operational budget while optimizing
for growth.
o Cost Management: Allocate 75% of the budget to direct
operations (technician wages, equipment, fuel, products), 25% to
unexpected operational costs.
o Savings Plan: Identify areas for cost savings such as fuel and
product supply. Set a target to save 2-3% of operational
expenses monthly through efficient processes.
o Revenue Target: Ensure revenue growth by increasing service
volume by 10% month-over-month. Closely monitor and adjust
pricing strategies based on customer demand and competition.
2. Production & Operational Goals
 Daily Service Target: Increase daily completed service appointments
by 5% each month.
o Service Expansion: Add at least 1 new technician per month to
keep up with demand as the service area expands. Train them
on both service delivery and customer interaction.
o Efficiency: Reduce downtime between service appointments
through better routing software, enabling technicians to
complete more tasks per day.
o Service Quality: Achieve 95%+ positive customer feedback
ratings through continuous improvement of technician training
and real-time monitoring of service performance.

Monthly Monitoring and Adjustments

 Budget Analysis: Conduct a detailed review of monthly operational
costs versus the revenue generated. Adjust the allocation of resources
based on service demand, profitability, and expansion needs.
 Area Performance: Analyze which areas contribute the most to
revenue and service volume, and focus expansion efforts on high-
performing regions. Scale back services in areas with lower demand or
profitability.
 Production Review: Track service volume per technician, customer
satisfaction, and operational efficiency. Make necessary adjustments in
technician training, process automation, or logistics planning based on
monthly reports.

 Product Development Lead Role

 1. Role Overview
 As the Product Development Lead for "Car Pro," you are responsible for
guiding the product’s strategy, development, and implementation.
Your role involves working closely with stakeholders, designers,
 developers, and QA teams to create a successful, user friendly app for
car-related services.

 2. Objectives
 Define Product Vision: Establish a clear and actionable vision aligned
with market needs and business goals.
 Ensure Timely Delivery: Oversee project timelines and coordinate
resources to meet development milestones.
 Optimize User Experience: Work with design teams to ensure the app
provides a seamless and intuitive experience for users.
 Drive Market Success: Develop a product that meets user demands
and achieves high adoption rates.

 3. Responsibilities

 3.1 Product Planning and Strategy

 Conduct market research to understand competitors, user needs, and
market gaps.
 Define the product vision and strategy, aligning it with stakeholder
expectations.
 Develop and manage the product roadmap, prioritizing features and
milestones.

 3.2 Requirements Gathering and Feature Definition

 Collaborate with stakeholders to establish clear product requirements
and translate them into actionable development tasks.
 Create user stories and feature specifications to guide development.
 Regularly refine and reprioritize features based on feedback and
technical feasibility.

 3.3 Cross Functional Team Collaboration

 Coordinate with designers to ensure the UI/UX aligns with user needs
and brand standards.
 Work closely with the development team to clarify requirements and
resolve technical challenges.
 Partner with quality assurance (QA) teams to set testing standards,
define criteria for success, and ensure product quality.

 3.4 Project Management

 Establish and monitor timelines and project milestones, making
adjustments as needed to stay on track.
 Oversee resource allocation (time, budget, personnel) to ensure all
project areas are covered.
 Identify potential risks to the project and develop strategies for
mitigating them (e.g., adjusting timelines, adding resources).

 3.5 Product Launch and Post Launch Oversight
 Plan and coordinate the product launch, including marketing, app
store deployment, and early access/beta testing if applicable.
 Collect user feedback postlaunch to identify areas for improvement
and address any issues.
 Develop a plan for continuous improvement based on feedback,
analytics, and industry trends.

 4. Key Deliverables

 1. Product Vision Statement: A concise document outlining the app’s
goals, target audience, and market differentiation.
 2. Product Roadmap: High level roadmap outlining feature priorities,
timelines, and key milestones.
 3. Feature Specifications and User Stories: Detailed descriptions of app
features, including functionality, user flows, and acceptance criteria.
 4. Wireframes and Prototypes: Visual representations (in collaboration
with designers) for core app screens.
 5. Testing Plan: QA standards and success criteria for feature testing
and user acceptance testing (UAT).
 6. Launch Plan: Documented plan for app deployment, including
promotional strategies and user onboarding.
 7. Post Launch Feedback Report: Summary of user feedback and
recommendations for iterative improvements.

 5. Collaboration and Communication

 5.1 Internal Teams

 Design: Work closely to ensure that all visual and interactive elements
align with product requirements and enhance user experience.
 Development: Conduct regular check ins, clarify specifications, and
address blockers.
 Quality Assurance: Define acceptance criteria, review test results, and
ensure timely bug resolution.

 5.2 External Stakeholders

 Stakeholder Meetings: Regularly update stakeholders on progress,
address feedback, and manage expectations.
 Service Provider Partnerships: Establish criteria for onboarding
providers and work with the business team to ensure service quality
and adherence to app standards.

 6. Tools and Technologies

 Project Management: Jira, Asana, or Trello (for task tracking, milestone
management).
 Documentation: Confluence or Google Docs (for feature
documentation, meeting notes).
 Communication: Slack, Microsoft Teams (for internal communications).
 Design and Prototyping: Figma or Sketch (for collaborating with design
on wireframes and prototypes).
 Analytics: Google Analytics or Mixpanel (for tracking user behavior and
performance postlaunch).

 7. Success Metrics
 User Engagement: High user activity and frequency of service
bookings within the app.
 User Satisfaction: Positive ratings and feedback from users and
service providers.
 Feature Completion Rate: Percentage of roadmap features delivered
on time.
 App Stability: Low occurrence of bugs/issues postlaunch, as indicated
by QA testing and user reports.
 Adoption Rate: Measured by user acquisition metrics and download
growth after launch.
 This documentation outlines your responsibilities, milestones, and key
deliverables to support Car Pro's successful development. Each section
can be expanded as the project progresses, and you can use this as a
reference to stay aligned with goals and timelines. Let me know if
there are any additional details or specific areas you'd like to include!