NOVEMBER 21, 2023

Salesforce Certified Administrator Dumps

Updated (V9.03) – Being Essential to Prepare
for the Salesforce Certified Administrator
Exam Well
The Salesforce Certified Administrator certification allows individuals to acquire new sought-after
skills and validate their current set of skills, experience, and knowledge. To obtain the Salesforce
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latest update, the Salesforce Certified Administrator dumps have been updated to V9.03. These
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Certified Administrator Dumps V9.03

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Your answers are shown below:

1. The administrator for Cloud Kicks needs to give access to a new custom object with
custom fields to more than one user.
Which two options should an administrator use to meet this requirement? Choose 2 answers

● Add to manual sharing list

● correct
● Assign permission set group to Users
● correct
● Create a Permission Set
● correct
● Edit organization-wide defaults

2. What data loss considerations should an administrator keep in mind when changing a
custom field type from Text to Picklist? Choose 2 answers

● There will be no data loss with use of a global value set.

● Assignment and escalation rules may be affected.
● correct
● Auto updates will be made to Visualforce references to prevent data loss.
● Any list view based on the custom field is deleted.
● correct

3. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to
be deleted, and there can be multiple designs for one product across various stages.

Which two steps should the administrator configure to meet this requirement? Choose 2
answers

● Add a custom master-detail field for shoe designs on the Product object,
● correct
● Create a custom object for shoe designs.
● correct
● Use the standard object for designs.
● Configure a custom lookup field for shoe designs on the Product object.
● correct

4. The Administrator at Cloud Kicks need to automatically route support cases, regardless of
how they are created, to a queue based on case priority.

What tool should the administrator use?

 ● Email-to-Case
● Assignment Rules
● correct
● Auto-Response Rules
● Web-to-case

5. The administrator has been asked to automate a simple field update on the account. When
a support agent changes the status of the account to ‘Audited’, they would like the system to
automatically update the Audited date field on the account with today’s date.

Which tool should the administrator use to complete this automation?

● Approval process
● Formula Field
● Flow Builder
● correct
● Validation Rule

6. An administrator at Cloud Kicks wants to deactivate a User who has left the company.

What are two reasons that would prevent a user from being deactivated? Choose 2 answers

● The use is part of a territory hierarchy.

● correct
● The User is in a Custom hierarchy field.
● wrong
● The User is assigned in workflow email alert.
● correct
● The User is the highest role in the role hierarchy

7. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise

sales across the different teams. The key place of data is the total of all sales for the year and
the progress to the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total
goal as a single value?

● Table
● Stacked Bar
● Donut
● Gauge
● correct

8. Northern Trail Outfitters wants emails received from customers to generate cases
automatically.

How should the administrator ensure that the emails are sent to the correct queue?

● Utilize a flow to identify the correct queue and assign the case.
● Use a custom email services to set the owner of the case upon creation.
● Create an Escalation Rules to send cases to the correct queue.
● Configure Email-to-Case so emails are delivered to the correct queue
● correct

9. An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and
Should berestricted from deleting any records.

What should the administrator do to meet this requirement?

● Assign the standard System Administrator profile to the analytical user.

● Give the user View all access and assign them to the highest role in the role hierarchy.
● Create and assign a custom profile with Delete access removed for each object.
● wrong
● Create and assign a permission set that includes Read, Create, and Edit access
● correct

10. CloudKicks (CK) stores information about specific customers in Contacts and information
about shoes and accessories in a custom Merchandise object.
What should the CK administrator use to represent that Contact can be interested in multiple
pieces of Merchandies?

● Hierarchy column
● Lookup filter
● Formula field
● Junction object
● correct

11. Sales users at Universal Containers are reporting that it is taking a long time to edit
opportunity records. Normally, the only field they are editing is the Stage field.

Which two options should the administrator recommend to help simplify the process?
Choose 2 answers

● Add a path for stage to the opportunity record page.

● correct
● Use a Kanban list view for Opportunity.
● correct
● Configure an auto launched flow for Opportunity editing.
● correct
● Create a simplified Opportunity page layout.

12. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and
wants to share all cross-sell opportunities with a team of subject matter experts in their
organisation. The company has different roles, and the organisation wide default opportunity
is set to private.

How should the administrator accomplish this?

● Add the subject matter experts to a public group and give them access to records with
a criteria based sharing rule.
● correct
● Change the organisation-wide default for opportunity from private to public Read/Write to
open up access for subject matter experts.
● Enable territory management, assign the subject matter experts to the same territory, and
give them access to the records with manual sharing.
 ● Create a new role for the subject matter experts and give them access to the records with
the owner-based sharing rule

13. An administrator at AW Computing has been asked to help the Support team with report
folders. They want a folder called Support Reports and two folders underneath called
Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D,
and Managers. Support agents should be able to run Helpdesk reports, but should not be
able to view R&D reports. Support managers should be able to view and edit all reports.

Which two ways should these folders be shared? Choose 2 answers

● Share the R&D folder with Support Managers with Edit Access.
● correct
● Share the Helpdesk folder with Support Agents with View access.
● correct
● Share the Support Reports folder with Support Managers with Edit Access.
● correct
● hare the Support Reports folder with Support Agents with View Access.
● wrong

14. DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that
generated leads for loans. DHR needs to complete the project within 30 days and has maxed
out its budget for the year.

Which AppExchange item should help the administrator to meet the request?

● Lightning Data
● Lightning Community
● Flow Solutions
● correct
● Bolt Solutions
● wrong

15. Ursa Major Solar wants to know which of its marketing efforts are helping the team win
Opportunities.
What should an administrator configure to provide these insights?

● Campaign Hierarchy.
● wrong
● Campaign Influence
● correct
● Map Custom Lead Fields
● List Email Activities

16. Cloud Kicks (CK) has new administrator who is asked to put together a memo detailing
salesforce uses to budget for upcoming license purchases.

Where Should the administrator go to find out what type of licenses CK Has purchased and
how many are available.

● Search for licenses types in setup.

● User Licenses Related List in Company information.
● correct
● User Management settings in setup.
● Usage based entitlement related list in company information.

17. The CTO of AW Computing has defined a new policy for cases to improve customer
satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged
immediately via email and assigned to the appropriate agents. Any cases that are still in the
New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

● Auto-response rules, Macros, Entitlements

● Auto-response rules, Queues, Macros
● Auto-response rules, Queues, Escalation Rules
● correct
● Auto-response rules, Entitlements, Escalation Rules
18. The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new
leads was importance without errors even though several records had the value of Unrated in
the Rating field.

How were these records added without error?

● The Restricted picklist checkbox was unchecked.

● correct
● Field-level security was set to Visible for all profiles.
● A global picklist value set was used to populate the picklist.
● wrong
● The Add to All Record Types checkbox was selected.

19. The administrator for AW Computing is working with a user who is having trouble togging
in to Salesforce.

What should the administrator do to identify why the user Is unable to log in?

● Review the login history for the user.

● correct
● Check the attempted logins by running the setup audit trail.
● Pull the password history to ensure the password policy was followed.
● Reset the security token for the profile.

20. At cloud kicks sales reps use discounts on the opportunity record to help win sales on
products. When an opportunity is won, they then have to manually apply the discount up the
related opportunity products. The sales manager has asked if three is a way to automate this
time consuming task.

What should the administrator use to deliver this requirement?

● Flow Builder
● correct
● Approval Process
● Prebuild Macro.
 ● wrong
● Formula field

21. Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for
opportunities.

The VP of Sales requested that this information be accessible on the opportunity and
available for reporting.

Which two options should the administrator configure to meet these requirements? Choose 2
answers

● Customize Campaign Member Role.

● correct
● Add the Campaign Member related list to the Opportunity page layout.
● Customize Campaign Role.
● Customize Opportunity Contact Role.
● correct
● Add the Opportunity Contact Role related list to the Opportunity page layout.
● correct

22. The Support team at Ursa Major Solar prefers using split list views on the case homepage.

Occasionally, the team views shipments from another support application.

What should the administrator configure to allow the team to use the split list view?

● Filter by a single shipment record type in the list view.

● Include the Shipments tab on the app's navigation bar.
● correct
● Split views are only available on standard objects.
● Add the Manage List Views permission for support users.
23. An Administrator supporting global team of salesforce users has been asked to configure
the company settings.

Which two options should the administrator configure? Choose 2 Answers

● Login Hours
● correct
● Password Policy
● Default Language
● correct
● Currency Local
● correct

24. An administrator needs to create a one-to-many relationship between two objects with
limited access to child records.

What type of field should the administrator use?

● Roll-up summary
● Master-detail field
● correct
● Cross Object formula
● Lookup field

25. Ursa Major Solar has a path on Case. The company wants to require its users to follow the
status values as they are on the path. Agents should be prohibited from reverting the Case
back to a previous status.

Which feature should an administrator use to fulfill this request?

● Predefined Field Values

● wrong
● Global Value Picklists
● Dependent Picklists
● Validation Rules
● correct
26. Cloud Kicks need to be able to show different picklist values for sales and marketing
users.

Which two options will meet this requirement? Choose 2 answers

● One page layout, two record types, one picklist

● correct
● Two page layouts, one record type, two picklists
● correct
● Two permission sets, one record type, one picklist
● correct
● One record type, two profiles, one picklist

27. The events manager at dream house realty has a hot lead from a successful open house
that needs to become a contact with an associated opportunity.

How should this be accomplished from the campaign keeping the associated campaign
member history?

● Delete the lead and create a new contact and opportunity.

● Clone the lead and convert the cloned record to a contact.
● Convert the lead from the campaign member detail page.
● correct
● Add a contact from a campaign member detail page.

28. Customerservice accesses articles with the Knowledge Lightning component on the
Service Cloud Console. Billing department users would like similar functionality on the case
record without using the console.

How should the administrator configure this request?

● Add the knowledge component to the page layout.

● correct
● Add the Knowledge component list to the page layout.
● Add the Knowledge related list to the page layout.
 ● wrong
● Add the knowledge related list to the record page

29. The administrator at Northern Trail Outfitters has been using a spreadsheet to track
assigned licenses and permission sets.

What feature can be used to track this in Salesforce?

● Login History
● Lightning Usage App
● correct
● User Report
● wrong
● Permission Set Groups

30. What should an administrator use as an identifier when importing and updating records
from a separate financial system?

● Auto-Number field?
● External ID
● correct
● Rich text field
● Record ID

31. Universal Containers (UC) has a queue that is used for managing tasks that need to be
worked by the UC customer support team. The same team will now be working some of UC's
Cases.

Which two options should the administrator use to help the support team? Choose 2 answers

● Configure a flow to assign the cases to the queue.

● correct
● Use assignment rules to set the queue as the owner of the case.
● wrong
● Add Cass to the existing queue as available object.
● correct
● Create a new queue and add Cases as an available object.
32. The administrator at universal containers has a screen flow that helps users create new
leads.

When lead source is “Search Engine”, the administrator needs to require the user to choose
a specific a search engine from a picklist. If lead source is not “Search Engine”, this picklist
should be hidden.

How should the administrator complete this requirement?

● Assign a decision element to direct the user to a second screen to hold specific search
engine only when a lead source is “Search Engine”.
● Use an assignment element, one for when lead source is “Search Engine” and one for
everything else.
● wrong
● Create a picklist for specific search engine, and set conditional visibility so that is only shown
when lead source is “Search Engine”.
● correct
● Configure a picklist for specific search engine, and use a validation rule to conditionally show
only when lead source is “Search Engine”

33. Cloud Kicks (CK) needs a new sales application. The administrator there is an application
package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses
CK's needs.

What are two considerations when installing a managed package in a sandbox? Choose 2
answers.

● Any metadata changes to the package have to be recreated in production.

● correct
● The installation link has to be modified to test.saiesiorcc.com.
● correct
● Install for Admins Only will be the only Install option available.
● The package will be removed any time the sandbox is refreshed.
● correct
34. Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are
on pacific time. The reps on Eastern Time need business hours set to start 3 hours earlier to
cover for support.

How should an administrator solve for this issue?

● Set temporary business hours for each time zone.

● Adjust the currant business hours to accommodate the Eastern Time Zone.
● Create one set of business hours per time zone.
● correct
● Allow the reps to set business hours manually.

35. Cloud Kicks want to have consistency when communication with customers on cases.
The company has requested messages to be sent in an email channel with categories to help
search for the proper message.

Which Solution Should be administrator suggest to meet this requirement?

● Prebuilt Quick Texts

● Prebuilt Email Templates.
● correct
● Prebuilt Flow Templates.
● Prebuilt Auto-Responses.

36. Which three aspects of standard fields should an administrator customize? Choose 3
answers

● Picklist Values
● correct
● Help Text
● correct
● Field history tracking
● correct
● Decimal Places
● Field name
37. Ursa Major Solar offers amazing experiences for all of it employees. The Employee
engagement committee wants to post updates while restricting other employees from
posting.

What should the administrator create to meet this request?

● Chatter Stream.
● Chatter Broadcast Group
● correct
● Chatter Recommendations.
● Chatter Unlisted Group

38. Cloud Kicks (CK) is partnering with a used shoe store and second-hand bicycle
emporium. CK has an automated business process it wants to run once a week to count the
number of open cases related to an account.

How should the administrator recommend automating this business process?

● Create a workflow rule with an outbound message.

● Set up a scheduled process inProcess Builder.
● Configure a scheduled flow in flow Builder.
● correct
● Use a process to update the account when it is edited

39. The Client services and customer support teams share the same profile but have different
permission sets. The Custom Object Retention related list needs to be restricted to the client
services team on the Lightning record page layout.

What should the administrator use to fulfil this request?

● Sharing settings
● Page Layout Assignment
● wrong
● Component Visibility
● correct
 ● Record Type Assignment

40. Dreamhouse Reality just announced its new home concierge offering. This product is
unlike anything the company has offered in the past and follows a different business model.

What Should the administrator Configure to meet this requirement?

● Create a quick action.

● Create a new approval process.
● Create a new sales process.
● correct
● Create a new Opportunity product.

41. The Human resources department at Northern Trail outfitters wants employees to provide
feedback about the manager using a custom object in Salesforce. It is important that
managers are unable to see the feedback records from their staff.

How should an administrator configure the custom object to meet this requirement?

● Uncheck grant access using Hierarchies.

● wrong
● Define a criteria-based sharing rules.
● correct
● Set the default external access to private.
● Configure an owner-based sharing rules.

42. An administrator at Cloud Kicks has a flow in production that is supposed to create new
records.

However, no new records are being created.

What could the issue be?

 ● The flow is read only.
● The flow is inactive.
● correct
● The flow URL is deactivated.
● The flow trigger is missing.

43. Cloud Kicks has decided to delete a custom field.

What will happen to the data in the field when it is deleted?

● The data in the field is stored for 20 days.

● The data is permanently deleted.
● correct
● The data associated with the field is required.
● The data is restorable from the recycle bin.
● wrong

44. Cloud Kicks has a custom object called Shipments. The Company wants to see all the
shipment items from an Account page. When an Account is deleted, the shipments should
remain.

What type of relationship should the administrator make between Shipments and Account?

● Shipments should have a lookup to Account.

● correct
● Accounts should have a lookup to Shipments.
● Shipments should have a master-detail to Accounts.
● Accounts should have a master-detail to Shipments.
● wrong

45. Users at Cloud Kicks want to be able to create a task that will repeat every two weeks.

What should an administrator do to meet the requirement?

● Enable Creation of Recurring Tasks.

● correct
 ● Flow to create recurring tasks.
● Workflow rule to create recurring tasks.
● wrong
● Turn on Recurring Activities.

46. Universal Containers (UC) customers have provided feedback that their support cases are
not being responded to quickly enough. UC wants to send all unassigned Cases that have
been open for more than 2 hours to an urgent Case queue and alert the support manager.

which feature should an administrator configure to meet this requirement?

● Case Scheduled Reports.

● Case Dashboard Refreshes.
● Case Escalation Rules.
● correct
● Case Assignment Rules.

47. Northern Trail Outfitters has two different sales processes: one for business opportunities
with four stages and one for partner opportunities with eight stages. Both processes will vary
in page layouts and picklist value options.

What should an administrator configure to meet these requirements?

● Validation rules that ensure that users are entering accurate sales stage information.
● Different page layouts that control the picklist values for the opportunity types.
● Public groups to limit record types and sales processes for opportunities.
● Separate record types and Sales processes for the different types of opportunities.
● correct

48. The Sales manager at DreamHouse Realty wants the sales users to have a quick way to
view and edit the Opportunities in their pipeline expected to close in the next 90 days.

What should an administrator do to accomplish this request?

 ● Create a custom report and schedule the sales users to receive it each day as a reminder to
update their opportunities.
● Enable Sales Console and show users how to open a tab for each opportunity in the pipeline
that meets the requirements.
● Create a list view on the Opportunity object and recommend users switch the view to
Kanban to edit by drag and drop.
● correct
● Make a new Sales dashboard and add a component that shows all opportunities that meet
the criteria.

49. Universal Containers (UC) would like to count the number of open cases associated with
each account and update the account with this value every Friday evening. UC has several
hundred open cases at any given time.

What should the administrator use to complete this request?

● Use a record trigger flow.

● Use a scheduled process builder.
● Use a Roll-Up summary.
● Use a scheduled flow
● correct

50. The sales manager at Cloud Kicks wants to set up a business process where opportunity
discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need
to be approved by the user’s manager. The administrator has been tasked with creating an
approval process.

Which are two considerations the administrator needs to review before setting up this
approval process? Choose 2 answers

● Create a custom Discount field on the opportunity to capture the discount amount
● correct
● Populate the Manager standard field on the sales users’ User Detail page.
● correct
● Configure two separate approval processes.
● Allow the submitter choose the approver manually.
● wrong