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Java

The document outlines a CRM management system implemented in Java, featuring classes for customers, leads, sales representatives, service requests, and invoices. It includes custom exceptions for invalid customers and duplicate leads, as well as examples of inheritance and polymorphism. The main class demonstrates adding a customer and creating a service request, showcasing the system's functionality.

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samuel0933901458
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11 views5 pages

Java

The document outlines a CRM management system implemented in Java, featuring classes for customers, leads, sales representatives, service requests, and invoices. It includes custom exceptions for invalid customers and duplicate leads, as well as examples of inheritance and polymorphism. The main class demonstrates adding a customer and creating a service request, showcasing the system's functionality.

Uploaded by

samuel0933901458
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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package com.crm.

management;

import java.util.*;

// Custom Exceptions
class InvalidCustomerException extends Exception {
public InvalidCustomerException(String message) {
super(message);
}
}

class DuplicateLeadException extends Exception {


public DuplicateLeadException(String message) {
super(message);
}
}

// Customer Class
class Customer {
private int id;
private String name;
private String contact;
private List<String> history;

public Customer(int id, String name, String contact) {


this.id = id;
this.name = name;
this.contact = contact;
this.history = new ArrayList<>();
}

public int getId() { return id; }


public String getName() { return name; }
public String getContact() { return contact; }
public void addHistory(String record) { history.add(record); }
public List<String> getHistory() { return history; }
}

// Inheritance Example
class CorporateCustomer extends Customer {
private String companyName;

public CorporateCustomer(int id, String name, String contact, String companyName) {


super(id, name, contact);
this.companyName = companyName;
}

public String getCompanyName() { return companyName; }


}

class IndividualCustomer extends Customer {


public IndividualCustomer(int id, String name, String contact) {
super(id, name, contact);
}
}

// Lead Class
class Lead {
private int id;
private String potentialCustomer;

public Lead(int id, String potentialCustomer) {


this.id = id;
this.potentialCustomer = potentialCustomer;
}

public int getId() { return id; }


public String getPotentialCustomer() { return potentialCustomer; }
}

// Sales Representative
class SalesRepresentative {
private int id;
private String name;
private List<Customer> assignedCustomers;

public SalesRepresentative(int id, String name) {


this.id = id;
this.name = name;
this.assignedCustomers = new ArrayList<>();
}

public void assignCustomer(Customer customer) {


assignedCustomers.add(customer);
}

public List<Customer> getAssignedCustomers() {


return assignedCustomers;
}
}
// Service Request (Polymorphism Example)
abstract class ServiceRequest {
protected int requestId;
protected Customer customer;
protected String issue;

public ServiceRequest(int requestId, Customer customer, String issue) {


this.requestId = requestId;
this.customer = customer;
this.issue = issue;
}

public abstract void resolve();


}

class PhoneSupport extends ServiceRequest {


public PhoneSupport(int requestId, Customer customer, String issue) {
super(requestId, customer, issue);
}

@Override
public void resolve() {
System.out.println("Phone support resolving issue: " + issue);
}
}

class EmailSupport extends ServiceRequest {


public EmailSupport(int requestId, Customer customer, String issue) {
super(requestId, customer, issue);
}

@Override
public void resolve() {
System.out.println("Email support resolving issue: " + issue);
}
}

// Invoice Class
class Invoice {
private int invoiceId;
private Customer customer;
private double amount;

public Invoice(int invoiceId, Customer customer, double amount) {


this.invoiceId = invoiceId;
this.customer = customer;
this.amount = amount;
}

public void generateInvoice() {


System.out.println("Invoice generated for customer: " + customer.getName() + ", Amount: " + amount);
}
}

// Main CRM System


public class CRMSystem {
private List<Customer> customers = new ArrayList<>();
private Map<Integer, ServiceRequest> serviceRequests = new HashMap<>();
private Queue<Lead> leads = new LinkedList<>();

public void addCustomer(Customer customer) throws InvalidCustomerException {


for (Customer c : customers) {
if (c.getId() == customer.getId()) {
throw new InvalidCustomerException("Customer with ID " + customer.getId() + " already exists.");
}
}
customers.add(customer);
}

public void addLead(Lead lead) throws DuplicateLeadException {


for (Lead l : leads) {
if (l.getId() == lead.getId()) {
throw new DuplicateLeadException("Lead with ID " + lead.getId() + " already exists.");
}
}
leads.add(lead);
}

public void createServiceRequest(ServiceRequest request) {


serviceRequests.put(request.requestId, request);
}

public static void main(String[] args) {


CRMSystem crm = new CRMSystem();

try {
Customer c1 = new IndividualCustomer(1, "John Doe", "[email protected]");
crm.addCustomer(c1);
crm.createServiceRequest(new PhoneSupport(101, c1, "Internet not working"));
crm.serviceRequests.get(101).resolve();
} catch (InvalidCustomerException e) {
System.out.println("Error: " + e.getMessage());
}
}
}

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