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Becky contacted Alyiah at Vista to change the delivery address for her order, but the request could not be processed as the order had already passed the edit point. Alyiah suggested canceling the order and reordering with the correct address. Becky also requested a refund of $255.08 to retain a credit they received due to a discount change.

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Rebecca Kate
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2 views1 page

Transcript 2

Becky contacted Alyiah at Vista to change the delivery address for her order, but the request could not be processed as the order had already passed the edit point. Alyiah suggested canceling the order and reordering with the correct address. Becky also requested a refund of $255.08 to retain a credit they received due to a discount change.

Uploaded by

Rebecca Kate
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd
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Alyiah (1/16/2025, 6:43:43 PM): Hi Becky!

Thank you for contacting Vista, my name


is Alyiah.

How can I help you today?


Alyiah (1/16/2025, 6:44:18 PM): Hello Becky, I trust that all is well with you.
Becky (1/16/2025, 6:44:46 PM): I placed an order today and requested a delivery
change of address. I just received an email that said it could not be processed.
Alyiah (1/16/2025, 6:45:10 PM): I understand that you requested that the delivery
address of the order that you placed today be changed. I will be happy to assist
with resolving this issue today.
Becky (1/16/2025, 6:45:24 PM): Can I get the address change done. The first was to
a church and it needs to be delivered to the pastors home just down the road.
Alyiah (1/16/2025, 6:45:49 PM): I understand. May I have the correct delivery
address, please?
Becky (1/16/2025, 6:46:06 PM): Yes,
Alyiah (1/16/2025, 6:46:19 PM): Great!
Becky (1/16/2025, 6:46:49 PM): Blake Jones
6451 E Almy Rd
Vestaburg, MI 48891
Alyiah (1/16/2025, 6:47:04 PM): Thank you, Becky.
Becky (1/16/2025, 6:47:11 PM): This will be for both the retractable banner and the
post cards.
Alyiah (1/16/2025, 6:47:58 PM): I am currently attempting to make adjustment to the
shipping address for your order of Retractable Banners and Post cards.
Becky (1/16/2025, 6:48:15 PM): Thank you very much.
Alyiah (1/16/2025, 6:48:58 PM): It is my pleasure.
Alyiah (1/16/2025, 6:49:20 PM): May I request 2 minutes while I tend to this for
you?
Becky (1/16/2025, 6:49:33 PM): Thank you
Alyiah (1/16/2025, 6:50:50 PM): Thank you for holding so patiently.
Alyiah (1/16/2025, 6:52:25 PM): I was unable to make adjustment to the shipping of
your order since the order has already past the point that allows the edits to be
made. The next best solution to this issue would be for us to cancel the order and
reorder with the correct shipping address.
Alyiah (1/16/2025, 6:53:06 PM): Would you like for me to cancel the order so that
you may reorder with the correct address?
Alyiah (1/16/2025, 6:56:06 PM): Are you still with me Becky? I hope I haven't lost
you.
Becky (1/16/2025, 6:58:02 PM): We were given a credit on that account because the
40% off changed on us while we were making the banner. Can you refund the full
amount which was $255.08. Other wise we would loose our credit that was given. And
we can reorder for that same amount ?

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