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Becky contacted Vista to change the shipping address on her order and requested a refund of $255.08 due to a previous address error. Roshalee confirmed the correct address and sent a receipt to Becky, who expressed gratitude for the assistance. The issue was resolved with the correct address recorded for the order.

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Rebecca Kate
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6 views1 page

Transcript 3

Becky contacted Vista to change the shipping address on her order and requested a refund of $255.08 due to a previous address error. Roshalee confirmed the correct address and sent a receipt to Becky, who expressed gratitude for the assistance. The issue was resolved with the correct address recorded for the order.

Uploaded by

Rebecca Kate
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd
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Roshalee (1/16/2025, 7:04:40 PM): Hi Becky!

Thank you for contacting Vista, my name


is Roshalee.

How can I help you today?


Becky (1/16/2025, 7:06:59 PM): I have lost connect on the chat twice now. I placed
an order today and the address needed to be changed. The last one I chatted with
said I need to cancel the order and reorder it. I need the full amount of $255.08
refunded and the order recorded with the correct address for the same amount. There
was a credit given on the first order to provide a 40% off the banner as we weee
told it was good to the end of today.
Roshalee (1/16/2025, 7:07:10 PM): I understand you need assistance with updating
your shipping address on your recent order. I will be happy to help.
Roshalee (1/16/2025, 7:07:52 PM): I see the last order with the Retractable banner
and cards.
Roshalee (1/16/2025, 7:08:06 PM): Please confirm the correct shipping address.
Becky (1/16/2025, 7:08:28 PM): 6451 E Almy Rd
Vestaburg, MI 48891
Roshalee (1/16/2025, 7:09:12 PM): This is the shipping address on the last order.
Becky (1/16/2025, 7:09:41 PM): No this is the one I need it shipped to.
Roshalee (1/16/2025, 7:10:10 PM): Yes that is right, This is the one the order is
being shipped.
Roshalee (1/16/2025, 7:10:12 PM): This is order VP_FQCPJ044.
Becky (1/16/2025, 7:10:55 PM): 8101 Pine Grove Road North
Vestaburg, Michigan 48891 Was the wrong address. This is for a church and I need to
to go to the pastors home.
Roshalee (1/16/2025, 7:12:09 PM): The last order with the banner and the postcards
are going to 6451 E Almy Rd
Vestaburg, MI 4889.
Becky (1/16/2025, 7:13:11 PM): Are you able to email me a receipt with that address
shown? I receive an email that said my requested address change was denied.
Roshalee (1/16/2025, 7:13:31 PM): Order confirmation email was sent successfully
for order VP_FQCPJ044 to [email protected].
Roshalee (1/16/2025, 7:13:38 PM): Please check and confirm.
Becky (1/16/2025, 7:14:41 PM): Great, thank you very much. I appreciate all you
have done.
Becky (1/16/2025, 7:14:50 PM): All looks good.
Roshalee (1/16/2025, 7:14:58 PM): Awesome!
Roshalee (1/16/2025, 7:15:06 PM): Is this all for today?
Becky (1/16/2025, 7:15:24 PM): That was everything, you have been very helpful.
Roshalee (1/16/2025, 7:15:33 PM): It's my pleasure assisting you today, Thank you
for contacting Vistaprint have a great day!

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