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TSAQ

The document is a Troubleshooting Skills Assessment Questionnaire designed to evaluate an individual's troubleshooting skills in Computer System Servicing. It presents various scenarios related to diagnosing hardware, software, and networking issues, along with multiple-choice answers to assess the respondent's problem-solving approach. The questionnaire aims to identify the best practices for troubleshooting technical issues effectively.

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59 views3 pages

TSAQ

The document is a Troubleshooting Skills Assessment Questionnaire designed to evaluate an individual's troubleshooting skills in Computer System Servicing. It presents various scenarios related to diagnosing hardware, software, and networking issues, along with multiple-choice answers to assess the respondent's problem-solving approach. The questionnaire aims to identify the best practices for troubleshooting technical issues effectively.

Uploaded by

usezonlee
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Troubleshooting Skills Assessment Questionnaire

Instructions:This questionnaire assesses your troubleshooting skills in Computer System

Servicing (CSS). Read each scenario and select the best course of action you would take. Choose

the answer that best represents your approach to solving technical issues.

Diagnosing Hardware Issues

1. A computer does not power on. What is your first step?

a) Restart the computer and hope it works.

b) Check if the power cable is plugged in and test another outlet.

c) Ask someone else to fix it for you.

d) Open the CPU and replace the power supply.

2. A computer randomly shuts down during use. What is the most likely cause?

a) The mouse is not working properly.

b) The keyboard is malfunctioning.

c) The operating system needs an update.

d) Overheating due to dust buildup.

Troubleshooting Software Issues

3. The computer is running very slowly. What is your troubleshooting process?

a) Reinstall the operating system immediately.

b) Ignore the problem and continue working.

c) Check Task Manager for high CPU or RAM usage.


d) Replace the hard drive without diagnosing the issue.

4. An application is not responding. What should you do?

a) Restart the computer immediately.

b) Close the program using Task Manager.

c) Click random buttons until it works again.

d) Reinstall the entire operating system.

Networking Issues

5. A computer is unable to connect to the internet. What would you check first?

a) Immediately reset the entire network.

b) Ensure the network cable or Wi-Fi connection is active.

c) Ignore the issue and use another device.

d) Replace the network adapter without testing anything.

6. You get a “Limited Connectivity” error on a wired network. What would you do?

a) Replace the keyboard.

b) Change the monitor settings.

c) Check the IP settings and network configuration.

d) Restart the entire network without diagnosing the problem.

Problem-Solving Approach

7. You encounter an error message you’ve never seen before. How do you respond?

a) Immediately reinstall the operating system.

b) Ignore the error message and continue working.

c) Research the error code online and check troubleshooting guides.

d) Restart the computer and hope it works.


8. A printer is connected but is not printing. What would you check first?

a) Buy a new printer.

b) Ensure the printer is set as the default printer.

c) Call a technician without checking anything.

d) Ignore the issue.

Practical Troubleshooting Execution

9. After applying a solution, what is the last step in troubleshooting?

a) Immediately shut down the computer.

b) Test the system to confirm the issue is resolved.

c) Close all programs and ignore the issue.

d) Leave it for someone else to check.

10. You need to replace a faulty hard drive. What is the correct procedure?

a) Remove the hard drive without checking anything.

b) Ignore the issue and continue using the computer.

c) Back up important data before replacing the hard drive.

d) Immediately install a new operating system.

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