Communication Barriers

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Agenda

• What is Barrier to Communication ?

• Different Types of Communication Barriers

• Detail Discussion of Communication Barriers

 Communication Barriers:

• Communication Barriers can be defined

as the Aspects or Conditions that
Interfere with the Effective Exchange of
Ideas or Thoughts

• They can Interfere with or Block the

message which you are trying to send
 Communication Barriers
1. Assumptions

2. Use Of Jargons

3. Psychological Barriers

4. Physiological Barriers

5. Physical Barriers

6. Language Differences

7. Prejudices/ Cultural Barriers

8. Over Communication

9. Incomplete Sentences

10. Status Barrier

11. Premature Evaluation

12. Lack of Attention or Interest

13. Loss by Transmission

14. Medium Barrier

15. Age & Relational Barrier

16. Sematic Barrier

17. Socio-Economic Barrier

18. Timing Barrier

19. Dissonance in Verbal & Non-Verbal Message

20. Cognitive Dissonance

Assumptions:
If a communicator assumes that the other
person will see, think, feel & understand any
situation the way as the communicator does
then it is the communication based on
Assumptions and assumptions might be wrong
and which leads to a bad communication.
Example:
We often assume that other person will also
1. See the situation as we do
2. Feel the situation in the same way as we do
3. Think about the situation as we do
4. Understand the message as we understand.
Use of Jargons:
Jargon means technical terms which are specific to any
industry, process or operations. Use of jargons might not be
understandable by common people. So use of jargon might
make a communication bad.
Example:
1. eTelling:- Internet Retelling
2. Merchandise:- Products
3. SKU:- Stock Keeping Unit
4. AMC:- Annual Maintenance Contact
5. EBO:- Exclusive Brand Outlet
6. MBO:- Multi-Brand Outlet
Psychological Barriers:
The psychological condition of the communicator
affects the communication.

Bad psychological condition might be a cause of bad

communication.

Example:
If any person is in bad or angry mood then a
positive message can also sound like negative.
Physiological Barriers:
Physiological Barriers are related to human body or
physical state.

It could be related to communication barrier due to

Poor Health, Low Eye Sight, Hearing Difficulties,
Stammering problem etc.

Example:
1. Poor eye sight might cause reading problem
2. Stammering during Interview may be a big barrier to communication
Physical Barriers:
The physical barriers like background noise, poor lighting,
unstable temperature etc. might affect in communication
and could make it bad.

Example:
1. Background noise could prevent you from listening.
2. Too high or too cold temperature might shift our
focus from communication.
Language Differences:
The language which is used for communication must be
known by all involved in the communication else it
would be a bad communication.

Example:
If a person speaks in Spanish and you don’t know that
language then it’s a language barrier.
Over Communication:
Over communication means giving too much
information on any topic that makes the receiver
confused and the meaning of the message might not
be clear.

Example:
If somebody asks for any information and if we give
too much information and that might confuse
him/her.
Prejudices/Cultural Barrier:
Biasness or prejudices about own cast, culture,
nationality, family etc. might affect the communication
and proper information is not conveyed.

Example:
Giving too much importance on somebody's’ won
culture , nation, family background etc. while
communication.
Incomplete Sentences:
The use of incomplete sentence while communication
makes it a bad communication because proper
message is not conveyed.

Example:
1. I wanted to go, but…
2. I want a job, but…
 Status Barrier:
Status or position in the hierarchy of an organization
is one of the fundamental barriers that obstruct free
flow of information.

Example:
• A superior may give only selected information to
his subordinates so as to maintain status
differences.

• Subordinates, usually, tend to convey only those

things which the superiors would appreciate. This
creates distortion in upward communication.
 Premature Evaluation:
Some people have the tendency to form a judgment before

listening to the entire message. This is known as premature

evaluation. Even before the communication is complete,

some people start reacting to it and frame their judgment

and replies. Premature evaluation distorts understandings

and acts as a barrier to effective communication.

Lack of Attention or Interest:
If we are not attentive or not interested regarding
the message which is being delivered
then we might not be able to communicate
properly. Because lack of attention or interest would
be a cause of not receiving proper information and
as a result the communication would be bad.

Example:
In a class if students are feeling less interested on
any subject then they might not be listening the class
lectures attentively. As a result they might face
hardship while appearing for examination.
 Loss by Transmission:
 When a message is received by a person after it has
passed through many people, generally it loses
some of its truth. This is called loss by transmission.

 This happens normally in case of oral

communication.

 According to one estimate, with each transfer of oral

communication the loss of the information amounts
to nearly 30%.

 This happens because of the carelessness of people.

Medium Barrier:
 Each communication must be transmitted through an
appropriate medium as its nature
 An unsuitable medium one of the biggest barriers to
communication

Example:
• If any manager wants to communicate with others for
confidential matter than he/she opts for written
communication via Email as compared to other medium of
communication

• If any Organization wants to reach to masses then they might

chose Internet and Television as medium of Advertisement
rather than other mediums
 Age & Relational Barrier:
 Age difference and the Relationship could be barriers
while communicating
 People are not expressive in certain cases due to these
reasons

Example:
• An adult boy or girl might not be sharing their personal
problems with parents or other family members rather
they would prefer their same aged friends to share the
same

• A boy may not share his issues with his father where as he
may be comfortable to share the same with his mother
 Semantic Barrier:
 Semantics is the study of words and their meanings

 Around 500 words in English language have about 25

definitions each Interpretation

 Different people perceive the same things differently

 Knowledge of the perception levels of the audience is crucial

to effective communication.

Example:
• The word ‘Profit’ for example, has different interpretations. It
can mean pre-tax profits, fixed amount of profit, post-tax
profits or a rate of return
Socio-Economic Barriers:
 Societal Structure & Economic Condition of the People may
cause barriers while communicating

Example:
• Women in Patriarchal Society may not express themselves
the way they want

• Rich People might be communicating differently with poor

and vice versa

• Economically backward section of the society may not able

to voice their needs and demands properly
Timing Barrier:
 Timely transmission of information is important if senders
want receivers to obey their instructions

 Within a specific Time frame the communication must be

done else problem may arise

Example:
• Factories where work is done in shifts, workers leaving one
shift must communicate with the workers joining the next
shift. If workers of night shift report for duty after the workers
of afternoon shift have left, important messages may be left
out from being communicated, affecting the productivity.
 Dissonance Verbal & Non-Verbal Message:
 Though verbal communication is a powerful medium
of communication, non-verbal or gestural
communication is equally effective in conveying the
right message

 Not only should our language be clear, our Facial

Expressions, Gestures, Body Movements,
Appearance etc. must also correspond to the
Language
 Example:
A manager who says ‘Good Morning’ to subordinates without Eye Contact and in a
Grumpy Voice will not be very popular amongst them
 Cognitive Dissonance:
 If you are a Closed-Minded Person then you might not be
accepting others’ opinion, thoughts, logics concepts with
openness in mind because you might have some opposing ideas

 You might have a “Preconceived Notion” and you would be

communicating based on the same rather then listening others

 This mental blockage leads to Cognitive Dissonance or Resistance

in accepting Opposing Ideas
Example:
You work in a particular way and somebody told you a different method of doing the same
work very easily. You would not accept that and would communicate negatively as
you don’t want to change the way you do it
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