VoiceXML 2 0 Developer S Guide Building Professional Voice Enabled Applications With JSP ASP and Coldfusion 1st Edition Dreamtech Software India Instant Download
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VoiceXML 2 0 Developer s Guide Building Professional
Voice Enabled Applications With JSP ASP and
Coldfusion 1st Edition Dreamtech Software India Digital
Instant Download
Author(s): Dreamtech Software India
ISBN(s): 9780072224580, 0072224584
Edition: 1st
File Details: PDF, 4.72 MB
Year: 2002
Language: english
TE
AM
FL
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VoiceXML 2.0
Developer’s Guide
Building Professional Voice-Enabled
Applications with JSP™, ASP, & ColdFusion®
About the Authors
Charul Shukla is a senior programmer at DreamTech Software India, Inc. He has an
excellent track record designing and implementing large-scale applications for the latest
environments. An expert in web-based development and voice-based applications, he is
actively engaged in designing and developing solutions using VoiceXML and related
technologies.
Avnish Dass and Vikas Gupta are the co-founders of DreamTech Software India, Inc.
Avnish is a talented and seasoned programmer with 15 years of experience in systems and
database programming. He has developed numerous security systems, anti-virus programs,
wireless and communication technologies, and voice-based solutions. Vikas holds a B.E. in
electronics, with postgraduate degrees in sales and marketing and in Publishing and Printing
Studies. He is currently engaged in developing and designing new technologies for wireless
and voice-based applications, e-learning, and other cutting-edge areas.
VoiceXML 2.0
Developer’s Guide
Building Professional Voice-Enabled
Applications with JSP™, ASP, & ColdFusion®
McGraw-Hill/Osborne
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Copyright © 2002 by The McGraw-HIll Companies, Inc. All rights reserved. Manufactured in the United States of
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0-07-222809-1
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DOI: 10.1036/0072228091
To our parents, family and colleagues, and our beloved
country, India, for providing an excellent environment in which
to nurture and create world-class IT talent.
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Contents at a Glance
Chapter 1 Web and Voice Technologies . . . . . . . . . . . . . . . . . . . . . . . . . 1
Chapter 2 Designing Guidelines for Voice Applications . . . . . . . . . . . . . . . . . 19
Chapter 3 Working with VoiceXML . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 4 Advanced Elements of VoiceXML . . . . . . . . . . . . . . . . . . . . . . . 89
Chapter 5 Grammars in VoiceXML . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Chapter 6 Developing a Voicemail System Using ASP and VoiceXML . . . . . . . . . 139
Chapter 7 Using VoiceXML and JSPs for Movie Reservation Systems . . . . . . . . 159
Chapter 8 Developing a Voice-based Banking System . . . . . . . . . . . . . . . . . . 189
Chapter 9 Integrating CCXML with VoiceXML Applications . . . . . . . . . . . . . . 231
Chapter 10 Introduction to the Microsoft Web Telephony Engine . . . . . . . . . . . . 245
Chapter 11 Introduction to IP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . 265
Chapter 12 Developing a Voice-based Shopping Mall with ASP . . . . . . . . . . . . 305
Chapter 13 Developing Voice Applications with SALT . . . . . . . . . . . . . . . . . . 331
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 347
vii
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Contents
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Chapter 1 Web and Voice Technologies . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction to Telephone Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Public Switched Telephone Network . . . . . . . . . . . . . . . . . . . . . . . 2
Introduction to Computer Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Internet Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interactive Voice Response Systems . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Speech Synthesis Process and Engines . . . . . . . . . . . . . . . . . . . . . . . . . 9
The Process of Speech Synthesis . . . . . . . . . . . . . . . . . . . . . . . . 9
Speech Recognition Process . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Voice Markup Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SpeechML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
JSML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
TalkML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
VoxML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Introduction to VoiceXML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Different Implementations of VoiceXML . . . . . . . . . . . . . . . . . . . . . 15
Commercial Aspects of VoiceXML . . . . . . . . . . . . . . . . . . . . . . . . 16
Implementation Possibilities of VoiceXML . . . . . . . . . . . . . . . . . . . . 16
Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
ix
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x VoiceXML 2.0 Developer’s Guide
Y
Dialogs Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
FL
Bridging the Delay Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using Voice-Activated Links . . . . . . . . . . . . . . . . . . . . . . . . . . .
AM 31
Globally Accessible Commands . . . . . . . . . . . . . . . . . . . . . . . . . 32
Migration from the Existing System . . . . . . . . . . . . . . . . . . . . . . . 33
Designing Dialogs and Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
TE
Chapter 7 Using VoiceXML and JSPs for Movie Reservation Systems . . . . . . . 159
Application Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Contents xiii
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