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Consumer Rights Project

The document outlines the importance of consumer rights in protecting individuals from exploitation in the marketplace. It details six basic consumer rights, the need for consumer awareness, and the legal framework provided by the Consumer Protection Act. Additionally, it describes the process for filing complaints and the government's role in promoting consumer rights.

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shyamsundardash925
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91 views18 pages

Consumer Rights Project

The document outlines the importance of consumer rights in protecting individuals from exploitation in the marketplace. It details six basic consumer rights, the need for consumer awareness, and the legal framework provided by the Consumer Protection Act. Additionally, it describes the process for filing complaints and the government's role in promoting consumer rights.

Uploaded by

shyamsundardash925
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Project on Consumer Rights

Project on Consumer Rights

Introduction

Consumers play an important role in the economy. When people buy goods and services, they

expect good quality and fair treatment. To protect consumers from cheating, the government has

given them certain rights.


Project on Consumer Rights

What is a Consumer?

A consumer is a person who buys goods or services for personal use and not for resale or

commercial purposes.
Project on Consumer Rights

Need for Consumer Rights

In markets, sometimes sellers take advantage of consumers by:

- Charging more than MRP

- Selling low-quality or expired products

- Giving false advertisements

Hence, consumer rights are needed to protect consumers from exploitation.


Project on Consumer Rights

Consumer Rights

There are six basic consumer rights:

1. Right to Safety

2. Right to be Informed

3. Right to Choose

4. Right to be Heard

5. Right to Seek Redressal

6. Right to Consumer Education


Project on Consumer Rights

Right to Safety

This right protects consumers against goods and services that are harmful to life and property.
Project on Consumer Rights

Right to be Informed

Consumers have the right to know about the quality, quantity, potency, purity, standard and price of

goods or services.
Project on Consumer Rights

Right to Choose

Consumers should be assured access to a variety of goods and services at competitive prices.
Project on Consumer Rights

Right to be Heard

Consumers' interests will receive due consideration at appropriate forums.


Project on Consumer Rights

Right to Seek Redressal

Consumers have the right to seek redressal against unfair trade practices or exploitation.
Project on Consumer Rights

Right to Consumer Education

Consumers have the right to acquire knowledge and skills to be informed customers.
Project on Consumer Rights

Consumer Responsibilities

- Be aware of your rights

- Always check MRP, expiry date, and quality

- Ask for bills

- File complaints when necessary


Project on Consumer Rights

Consumer Protection Act

The Consumer Protection Act, first enacted in 1986 and revised in 2019, provides a legal framework

to protect consumer rights and settle disputes.


Project on Consumer Rights

How to File a Complaint

1. Collect proof (bill, warranty card, etc.)

2. Contact the seller or service provider

3. If unresolved, approach the Consumer Forum or use the online portal:

www.consumerhelpline.gov.in
Project on Consumer Rights

Case Study

Ravi purchased a mobile phone, but it stopped working within a week. Despite many visits, the

shopkeeper refused to replace it. Ravi approached the District Consumer Forum and received a

replacement after showing the bill and warranty.


Project on Consumer Rights

Role of Government

The government spreads awareness through campaigns like 'Jago Grahak Jago' and has set up

consumer courts at district, state, and national levels.


Project on Consumer Rights

Consumer Forums

There are three levels of consumer forums:

1. District Forum

2. State Commission

3. National Commission
Project on Consumer Rights

Conclusion

Consumer rights are essential for fair and safe trade. Every individual must be aware of their rights

and use them wisely to become an informed consumer.

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