FAQs regarding Online Supplementary Examination on CodeTantra Platform

Prerequisite to take my Examination on CodeTantra:

Question Responses
Which OS and Browsers are The most preferred browser is the latest version of the Google
supported? Chrome Browser. It should be installed on your mobile and
computer. Ensure that you update your latest chrome browser for
sure.
If you are using iPhone or iPad, ensure you are using Safari
Browser. For iPhones and iPads we support iOS 13 series.
Students will not be able to take exams from iOS 14 series only
scan and upload would be possible.
iOS 14 series on iPhone and iPad: The students will be able to use
their iOS14 series iPhone and iPad only to Scan and upload the
answer-sheets. The other supported device should be use click on
OPEN TEST to start the exams and proctoring.
I am not able to access the Camera / During the exam, the browser might ask for permissions, please
Microphone during the exam? make sure allow the permissions when they are prompted. It is very
important for you to check both your mobile and laptops with the
following link (on Google Chrome Browser) https://test.webrtc.org
If there are multiple cameras or multiple microphones. Ensure all of
them are in working condition.
Also a check on your Firewall and Antivirus settings should be done
to allow the audio and video streaming.
What if, I do not have my UPES ID If you are not having UPES ID card, then be ready with Hard/Soft
card? copy of Aadhar Card/PAN/Passport/ or any Govt. issued Photo ID
card which will serve the purpose of Identity verification.
If any course is not mapped on my Please check on your CodeTantra account that you are mapped in
login? all the courses for which you are going to appear for examination
one day before of examination.
Any issue regarding login & mapping kindly contact at
[email protected] (SOCS)
[email protected] (SAOE)
[email protected] (SOL& SOLS)
[email protected] (SOB & SOMM)
[email protected] (SOHST)
Can I take test from Laptop only? Camera of Laptop is not recommended to scan the answers being
low resolution, therefore, it is suggested to take the test on the laptop
and use the smart phone to scan and upload the answers sheet(s).
What shall I do if environment Environment check is the stage where the student is supposed to
check issue persists at the time of ensure their device and environment is working properly. If the
examination? software is not detecting microphone input, it will be because of
reasons such as: the microphone being muted in either system
settings or browser settings, microphone input level being too low
in either system settings or browser settings, microphone not
working. Make sure your integrated webcam or external
webcam is functioning properly
What happens if I have internet Ensure pre-requisite mentioned above, however, within 30 minutes
connectivity and power failure you can resume the test. Answer will be AutoSaved in every 20
issues during the Examination? seconds and test will be resumed from the point it got disconnected.
Auto Extension of Test will be permissible within 30 min.
What do I do, if there is any You can chat and ask the proctor to get the doubt cleared through
doubt/error in any question while Examination Superintendent.
appearing in examination?
How to resume Test if I switch Refresh the page using Ctrl+Shift+R and connect to the internet
between mobile hotspot and wifi again and click on the resume test button and inform to proctor.
and vice versa in case of internet
connection instability.
Scanning & uploading of answer Kindly note that to avoid connectivity glitches while uploading your
script during the examination. answer sheet, please try to finish earlier than the end time to ensure
uploading. Answer script will NOT be accepted through email
or any other channel.
To Scan and Upload answers please make sure that when
picture is being taken:
✓ ensure that shadows do not fall on the paper
✓ ensure that the camera is held stably above the answer sheet
in parallel to it
✓ ensure the frame of the picture includes the answer sheet and
no surroundings
✓ ensure sufficient lighting in the room
✓ If your answer is more than 1 page for particular question,
please scan all the pages of answer and then press the upload
button and press the sync key in the primary device
(laptop/desktop/mobile)
The same questions should be opened on laptop for which you
are uploading scanned answer sheet from mobile
Any medical emergency before the In any extenuating circumstances including medical emergencies,
examination, whom should I students can write to the Examination Superintendent of respective
contact? school before the question paper is released. Once the examination
starts, students cannot seek incomplete.
What happens if I fail or missed If a student fails or is not able to appear in any of the above
examination due to any reason or examination, thereafter, he/ she may only appear in the next
circumstances? supplementary examination.