Transcript
Transcript
Through the pitch, you must remind them of their goals and link 3 benefits to them
Say less so the prospect asks for more. VAGUE,HIGH-ENERGY, CONCISE 2 MIN PITCH then
ask them WHAT they need to know to make a decision.
prospect asks a question: That’s a realy good question man, and I’m so glad you brought it up,
because it’s one of my favorite things, very straight-forward and simple, we …. blalbala, and we
give you all the information to to actually run it, we give you all the stuff, do it with you, you run it,
you’re gonna book probably x appointments a day and it’s gonna help you get to that x $ desire.
ex(10 grand a month) much faster
Don’t really answer their question, give them enough information, but link it their goals
Have conviction. Give people a good way and a strong case for reason and you'll be fine.
Sales is the ability to move people past their own hesitations, limitations, fears, insecurities of
moving forward.
You need the skill to push people to make a decision. You are not entitled to nothing.
There needs to be a system to take people from A to Z. The prospects North Star is the current
state, current pain, current concerns, current discomforts and you want to take them to the
future pace, which is: where they want to be, why they want to go there, what they will feel and
have when they get there, see it, feel it, taste it, experience it, believe it (believe that they’re
gonna get there.
Objection Handling
There is only 5 objections in sales
-Think about it > smokescreen
-Partner > smokescreen
-Money
-Fear
-Logistics
Diffuse it straight away (push it away of the conversation) ( they expect the need to fights
because yours asking them something they don’t want to do): I can respect that, I can see that,
I’m listening, Yeah that’s not a problem | They are in a red state, you need to move them to the
green positive state again.
Can I ask in your own opinion before you go and think about it?
Do you feel what I have gone through can get you to where you want to go?
Why do you feel it can?
Tackle their belief: They believe that you are a sketchy marketer just trying to sell them
something, make them question their own beliefs. Make them question their initial belief
Okay so when you do go and think about it what do you feel is coming up for you or possibly
now that makes you feel you want to go and do that?
Beginning of sale, more loose. Start applying more pressure as the sale advances.
Sales are like tightrope
• Active listening
• breaking down every response
• giving value
• body language
• third party stories
• not complicating the process
• making it convenient for the client
• letting the client know he/she is heard and understood
• setting expectations and letting them know what you do
__
Oleg Komar:
2- Be reliable:
People need to feel that they are in good hands. They need to sense that you are going to do
what you promised them and be there for them. You need to be trustable and check their boxes
all the time. They need to feel SAFE. You can do that with words and actions. Talk about some
of their fears before they even ask. Think about bungee. If you are going to do some bungee,
you want the guy who sets you up to be reliable, or else you might fall to your death. But if he is
calm, reassuring and seems like he knows what he’s doing, you are going to feel safe. Same
thing with sales.
People want to do business with people that are available, hard working, 100% invested in what
they’re doing, reliable and trustworthy, they’re honest, care about the client, go the extra mile.
Be caring!
___________
Acknowledging the prospect's emotional state and helping them overcome it builds trust and
facilitates objection handling.
Objection handling should be approached as a collective effort with the prospect, focusing on
overcoming obstacles together.
Creating a dynamic where you and the prospect work together to overcome objections leads to
successful outcomes.
Building enough confidence in the prospect is key to successful objection handling.
___
1 - Be authentic
2- Don’t overpromess, but overdeliver.
3 - Make the product exiting for everyone so people talk about you
4 - Sell a feeling, Sell the outcome!! Sell the steak, not the sizzle
5 - Use past sales as leverage
6 - Sell something you love
Discussion = conversations
To connect with the other person you need to have the same type of conversation at the same
time > matching
Instead of asking about facts about their life but how they feel about it
__
Reframe your beliefs about sales and sales call. The worst thing that can happen is they say no.
You lose nothing. Have no attachment to the outcome. Come in with conviction and belief. Your
emotions and how you carry yourself will transfer onto the prospect. Trust is the basis of sale.
Instead of trying to get a yes and overcome the person help them overcome themselves.
-
From Bill Walsh training with Charlie Morgan
1. Sales is Survival
● Marketing alone doesn’t win—it must be paired with solid sales skills.
● Objections are inevitable, and your success hinges on how well you handle them.
Definition of sales
"Bridging the gap" between where a prospect is now (pain) and where they want to be
(desired future).
● "Solving problems by helping people move past their own fears, insecurities, and
hesitations."
● Money
● Fear
● Logistics
Partner and Think About It are often not real objections—just hesitation cloaked in politeness
or avoidance.
Step-by-Step Framework:
● Diffuse – Stay calm, acknowledge without conflict ("I can respect that").
● Reaffirm – Ask: “Do you feel what I’ve gone through can actually get you to where you
want to go?”
● Dig Deeper – Ask what's truly coming up for them (money, fear, logistics).
● Challenge Gently – Make them take personal responsibility by inserting certainty (use
can and will instead of “maybe” or “could”).
Objections are just fancy ways of saying "no"—your job is to make it easy to say
yes by building belief and clarity.
● Lean on logic (e.g., “If your tire bursts on the highway, would you wait to fix it
tomorrow?”)
Reframing Beliefs:
● You're not a sleazy salesperson—you're solving someone’s real problem.
Practical Application:
● Get better at identifying smoke screens and uncovering the real issue
● Aim to close on the first call when possible by addressing doubt in real-time
“If you can overcome the five core objections, you win the game.”
—-------------------
If you describe their problems better than they can, they’ll subconsciously believe that you have
the solution.
People are motivated more by pain than pleasure and driven only by self-interest.
The PCM method consists of speaking to the 6 different personalities there is to refine your
speach. People than do not use the PCM method in sales or any other endevaor where
speaking to someone to get a point across cannot convey their message properly with the
audience as they don't share the same personalities.
#### Personalities
1- Thinkers
2- Persisters
3- Harmonizers
4- Imaginers
5- Rebels
6- Promoters
##### Resume
- Thinkers perceive the world through thought and logic is their currency.
- Persisters perceive the world through opinions and value is their currency.
- Imaginers perceive the world through inaction and imagination is their currency.
- Rebels perceive the world through reaction and humor is their currency.
- Promoters perceive the world through actions and charm is their currency.
You can apply PCM to better get to know yourself **and your needs,** in the business to
manage your team, to become a seller who always gets “YES!” or to prevent conflicts and
stressful situation.
If you are **HR**, this methodology can help you to choose the right training for your employees
on personal and business preferences, as well as to consider becoming a trainer.
PCM will help you to improve relationships with family and friends, through acceptance and
understanding of diversity.
__
Your response: That’s a really good question man, and I’m so glad you brought it up, because
it’s one of my favourite things, very straight-forward and simple, we …. blalbala, and we give
you all the information to to actually run it, we give you all the stuff, do it with you, you run it,
you’re gonna book probably x appointments a day and it’s gonna help you get to that x $ desire.
ex(10 grand a month) much faster
- Don’t really answer their question, give them enough information, but link it their goals
- Have conviction. Give people a good way and a strong case for reason and you'll be fine.
- Sales is the ability to move people past their own hesitations, limitations, fears, insecurities of
moving forward.
- You need the skill to push people to make a decision. You are not entitled to nothing.
- Through the pitch, you must remind them of their goals and link 3 benefits to them
- Say less so the prospect asks for more. VAGUE,HIGH-ENERGY, CONCISE 2 MIN PITCH
then ask them WHAT they need to know to make a decision.
There needs to be a system to take people from A to Z. The prospects North Star is the current
state, current pain, current concerns, current discomforts and you want to take them to the
future pace, which is: where they want to be, why they want to go there, what they will feel and
have when they get there, see it, feel it, taste it, experience it, believe it (believe that they’re
gonna get there.
- Cost of inaction?
- Money
- Fear
- Logistics

1- Diffuse it
Diffuse it straight away (push it away of the conversation) ( they expect the need to fights
because yours asking them something they don’t want to do): I can respect that, I can see that,
I’m listening, Yeah that’s not a problem | They are in a red state, you need to move them to the
green positive state again.
Exs:
1- Can I ask in your own opinion before you go and think about it?
2- Do you feel what I have gone through can get you to where you want to go?
Tackle their belief: They believe that you are a sketchy marketer just trying to sell them
something, make them question their own beliefs. Make them question their initial belief
Ex: Okay so when you do go and think about it what do you feel is coming up for you or possibly
now that makes you feel you want to go and do that?
## *Appointment Setting*
- Break the questions up, assume familiarity: Give validation, value, story, perspective.
- Repetition, volume.
Inbound Methods
- Inbound DMs
- Lead Magnets
- Use as a foot in the door to start a convo, use framework to book them in for a call
- NOTE: some just want the resource so if that’s the case just give it and don’t bother them
again (JK: follow up with them a few months down the line)
- CTAs and Polls (“If you’re tired of XYZ result, DM me the word ___”)
Outbound Methods
- Joining niche-specific groups (Discord, FB, Telegram etc.) and reaching out to potential
prospects there (be careful to not break group rules though)
Act 2- Foundations
This is why we’ll also focus more on guidelines/frameworks rather than a specific script. It’s fine
to use one in the beginning but start carving out your own sauce ASAP
It’s like dating… you wouldn’t bring a script to a date right? No. You’d look stupid and the other
person would likely get up and walk out.
All appointment setting is: finding and qualifying people who need AND want help, even if they
themselves don’t know it yet.
It is NOT:
- a sleazy business activity
- An act of manipulation
Now granted, you’ll naturally get more detached as you start booking more calls, sign more
clients, get more results etc. but you need to be okay with them walking away at any time.
If they do, who cares? They’ll either continue to be nurtured by your profile and come back
around, you can follow up, or they never speak to you again. Who cares?
You feel this way because you’re not pushing enough volume. Low volume -> scarcity ->
desperation.
2x, 3x or even 10x what you’re doing and watch how 90% of your setting problems disappear.
4. Hold the frame but not in an asshole way
If you notice prospects start being ‘Curious George’ (drilling you with questions), throwing you
objections or giving you an overall hard time - it’s because you suck at holding frame.
- Lean into the leader role, you’re there to see if you can help and you’re in charge
- If you notice the conversation getting off-track, gradually bring it back on track
BONUS points if it’s easy to answer (prospect doesn’t require brainpower or write a lot to reply)
because most people are lazy, but at least they keep the conversation going.
Open-ended questions give the prospect room to answer however they want (makes them more
comfortable) and they end up revealing more information (which you can use as leverage later
on for the pitch).
“How many clients do you have so far” ❌ (prospect’s head: sales pitch incoming)
“How’s the journey been so far?” → “Oh, it’s been okay but I’ve been struggling with __” ✅
(prospect’s head: this guy/gal seems cool)
Having a profile that makes it clear exactly who you help and how you can help, being authentic
as well as polarising also goes a long way.
This opens up a lot of doors for appointment setting opportunities (inbound DMs, leads warming
up)
Look at all the top dogs in your niche… What do they all have in common? They have the two
foundations above in place.
- New messages
- Reply rate
- Links sent
- Booked calls
- Clients closed
If you send 100 messages, you get 35 replies, the conversations advance… 6 are open to a call
so you send 6 links… and 5 end up booking… Now you know it takes roughly 100 messages to
book 5 calls.
If your closing rate is 20% for a $2.5k offer and your goal is $10k/month: all you need is 20
calls/month (close 4 clients @ $2.5k = $10k/month!)
So for argument’s sake: 100 DMs a day = $10k/month. Want to get to $30k/month? 300 DMs a
day.
Data based mindset. Allowing data to make decisions takes out the guesswork. It’s already easy
enough to get emotional and stressed just being in business but this is what will ruin your
success.
At the end of the day, appointment setting is a skill. The game is tons of volume over a long
enough timeframe, iterating to what works and doesn’t work, and most importantly the
conviction that you will become world-class at it.
Don’t beat yourself up if you’re not booking calls in the beginning, keep at it, track your numbers
and you’ll master it in no time.
- Opening
- Building rapport
- Finding leverage
Opening
Can be almost anything: thanking them for liking/commenting on your post, a commonality, a
birthday, mutual friends etc.
Always end off with a question to elicit a response from them: “How’s everything going?” or “You
do sales too” etc
Example:
You: “Hey [name], just wanted to say thanks for liking my post”
Building Rapport
- Be genuinely interested in the other prospect- actually give a shit in helping them out. Build a
connection first. This will help you stand out from 90% of other setters who just want a booked
meeting
Almost always validate first (say: makes sense/awesome/that’s sick/niceee etc), then say your
part. Shows their being understood and listened to. People like being listened to, it gives them a
feeling of importance and validates their belief that you actually care about helping them fix their
problem.
Example:
You: “Assuming you’re in business as well? Curious bc that’s who my content mainly attracts”
Finding Leverage
You should be trying to dig for enough reasons for the prospect to hop on a call. This is what
gets them committed and saying yes. Most setters just ask basic questions that don’t give them
any leverage so by the time they pitch the meeting they get left on read.
1. Pain (do you not like your 9-5 at the moment? Oh why not? How far away are you from your
goal?)
2. Desires (what sort of goals would you like to achieve in the near future? How much do you
want make in the next few months? Where do you see your dating life being in 3 months?)
3. Time (how long has this been going on for? How long have you been struggling with this?
How long have you been working there for?)
4. People they know that you have helped and worked with in the past for the same issue.
1-2 points of leverage (maybe 3) of any of these categories is ALL YOU NEED to pitch a call
For example: if they told you they’re stuck at a 9-5 they hate (1), they’ve been working there for
2 years (2) and want a change because they owe it to their family (3) then that’s more than
enough ammo to pitch
It takes practice to know whether you’ve extracted enough or not enough before pitching the call
but rule of thumb is it’s better to pitch SOONER than LATER.You will get better over time.
Example:
You: “Oh awesome, how long have you been doing that for?”
Prospect: “It’s been hard tbh, a lot of ups and downs but I’m pushing through”
You: “Gotcha, and how many clients have you been able to work with so far?”
Prospect: “None”
You: “Right and how many are you looking to finish the month off with?”
- You don’t need to ask too many questions, save that for the sales call
- You only need to find 1-2 leverage points before moving to the pitch
- You only need to find out where they are, where they’re trying to get to and why they haven’t
been able to get there by themselves
Pitch
Sell the MEETING, not the OFFER (don’t start talking about the course modules or God forbid
the price, unless it’s a rare exception)
Pitch once you: have found 1-4 leverage points, are in rapport and you can actually help the
prospect
Keep it casual but direct: “honestly hate to be forward but we can definitely help you out with
that” approach
Present it as a BENEFIT to the prospect, not a burden (sending your calendar helps them lock
in a spot and save time)
Example:
You: “Could genuinely help you get there- just helped one of my clients who’s also in the
mindset space sign his 6th client this month”
You: “Happy to offer some insight if you’re open to it. Just LMK”
Prospect: “Let’s do it”
You: “Sweet, what does your schedule look like this week?”
😂
You: “Honestly, cool if I just send over my calendar so you could just pop in at an exact time that
works instead of going back and forth? ”
Prospect: “Sure”
You: “Sweet, go ahead and pop in a time right now in the next few minutes so I can confirm that
the time works and doesn’t overlap with anything”
___
- Active listening
• Giving value
__
Respond right away, send the agreement right away, don’t wait. Do it now.
2- Be reliable:
People need to feel that they are in good hands. They need to sense that you are going to do
what you promised them and be there for them. You need to be trustable and check their boxes
all the time. They need to feel SAFE. You can do that with words and actions. Talk about some
of their fears before they even ask. Think about bungee. If you are going to do some bungee,
you want the guy who sets you up to be reliable, or else you might fall to your death. But if he is
calm, reassuring and seems like he knows what he’s doing, you are going to feel safe. Same
thing with sales.
Be confident with your knowledge, product, capability, etc. Feel confident around people and
that what you’re doing is great. Instill confidence from the start.
Being honest carries you a long way. Make them know if this is the right decision to take or not.
Don’t look for a quick cashgrab, build relationships.
Follow ups. Relationships = referrals. People will come back. In sales you live in the future, think
ahead. Real businesses are built upon a long time. There is no place for quick cash grabs.
People want to do business with people that are available, hard working, 100% invested in
what they’re doing, reliable and trustworthy, they’re honest, care about the client, go the extra
mile. Be caring!
___________
Acknowledging the prospect's emotional state and helping them overcome it builds trust and
facilitates objection handling.
Objection handling should be approached as a collective effort with the prospect, focusing on
overcoming obstacles together. Objection handling is something you do for them, not against
them.
Creating a dynamic where you and the prospect work together to overcome objections leads to
successful outcomes.
Be like a psychologist, you're trying to help the other person and make them feel better
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https://www.youtube.com/watch?v=StVqS0jD7Ls&list=PLCu80So1ZcWDiBgGu2X94_ulUTuyqF
v5V&index=59&ab_channel=AlexHormozi
- Pre sales
- The sales start when they click or when you reach out
---
1 - Be authentic
3 - Make the product exiting for everyone so people talk about you
4 - Sell a feeling, Sell the outcome!! Sell the steak, not the sizzle