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Context Chapter 1: Introduction To Hotel: I. Hotel and Types Ii. Departments of Hotel Types of Hotel Rooms

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15 views6 pages

Context Chapter 1: Introduction To Hotel: I. Hotel and Types Ii. Departments of Hotel Types of Hotel Rooms

resume template

Uploaded by

umiumaer
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CONTEXT

Chapter 1: Introduction to Hotel


i. Hotel and Types
ii. Departments of hotel
iii. Types of hotel Rooms

Chapter 2: Front office department


i. Front office department
ii. Organizational structure
iii. Layout and sections
iv. Guest and Types
v. Brief Conversation
Chapter 3: Food and Beverage department
i. Introduction
ii. Hierarchy and staff distribution
iii. Table setup
iv. Terminologies used in F & B
v. Meal plans
vi. Service and types
vii. French job Roles
viii. Service preparation
ix. Equipment handling
x. Table ware
xi. Glasses and sizes
xii. French classical menu
xiii. Menu and its types
xiv. F & B outlets
xv. Steward
xvi. Language of cutlery
xvii. Restaurant organizational chart
xviii. Waiter’s friends
xix. Order taking
xx. Rules for communication
xxi. Loading and handing a Tray
xxii. How to service food and beverages
xxiii. Table clearance
xxiv. Bill presenting skill
xxv. Food contamination
xxvi. Hygiene maintaining

1. Introduction to hotel
Introduction to hotel

The word hotel is derived from the French hôtel (coming from the same origin
as hospital), which referred to a French version of a building seeing frequent
visitors, and providing care, rather than a place offering accommodation.
Hotel is referred as home away from home that means we can say that is
hotel is like a home but far apart from real home. The hotel provides same
environment, atmosphere and surrounding as we have in our homes. Hotel is
an establishment which provides us with food and accommodation where we
can stay and have a pleasant living.
Types of hotels
Hotel are classified into different categories based on their nature. They have
been classified on the basis of their location, Rooms, length of stay and target
market.
1.Location:
a. City-centre/Downtown hotels- Generally located in the heart of city
within a short distance from business and shopping centers. These hotels
are more expensive than the suburban hotels. The clientele to these hotels
is business men and high income tourists. These hotels are centrally
located and at a convenient distance from markets, government and
private offices, shopping malls and entertainment centres.

b. Suburban hotels- These hotels are located in the outskirts of cities,


moderately priced and are of mostly medium, large or small size. They
attract clientele that are cost-conscious, though not necessarily budget
travelers. These hotels are also preferred by people who do not want to
stay in the heart of city as they want to be away from hustle and bustle of
city. Such hotels promote their facilities for training programmes,
conferences and seminars.

c. Motels-Motels are located alongside the highways and road junctions.


Motels cater to the hospitality requirements of road travellers. Motels are
normally economical and provide comfortable bedrooms. Motels have
facilities of proper motor garage to service a car and a filling station to refill
vehicles, parking area for motor vehicles etc. These are meant for
overnight stays.
d. Airport hotels:- These are hotels located near the airports. They cater
mainly to business clientele, transient airline passengers, passengers with
delayed or canceled flights and airline personnel.

e. Resort :- A resort is a place used for relaxation or recreation, attracting


visitors for holidays or vacations. They are located in natural and man-
made sites. They are found at natural sites like hills, beaches, islands,
waterfalls.

f. Forest hotels-These are located in forest range and cater to tourist


visiting the forest.

g. Floatels- The hotels which float on water are called floatels. It is located
on river, sea or big lakes. Cruise liners float on sea water taking
passengers to famed locations connected with water. eg. shikaras in
Kashmir floating on Dal Lake and kettuvalams in Kerala floating on
backwaters.

h. Rotels- The hotels which rolls on wheels are called rotels. It can be a
moving coach or train. Best example of rotel in India is Palace on wheels. It
is a luxurious train, fully air-conditioned, well-furnished with attached
restaurant and bar. Eg Palace on wheels.

2.On the basis of size of property:

The number of rooms available in the hotel is the criteria for for classifying
hotels on the basis of size.

i. Small hotel: hotel with 100 rooms and less may be termed as small hotel.

j. Medium hotel: hotel which has 100-300 rooms is known as medium sized
hotel.

k. Large hotel: hotel which have more than 300 rooms are termed as large
hotel.

l. Mega hotel: are those hotels with more than 1000 rooms.

m. Chain hotel: these are the groups that have hotels in many numbers of
locations in India and international venues.
3.On the basis length of stay

Hotel can be classified into transient, residential and semi residential hotels
depending on the length of stay of a guest in the hotel.

[a.] Transient hotel: These are the hotel where guest stays for a day or even
less. Eg,g. Airport hotels.

a.[b.] Residential / Apartment hotel: These are the hotel where guest can stay
for a minimum period of one month and up to a year. The room tariff is
charged in these hotels on a monthly, half-yearly or yearly basis. Semi
residential hotel: These hotels incorporate features of both transient and
residential hotel.

4. On the basis target market

a. Business Hotel: - These hotels are the largest group of hotel types and cater
primarily to business travellers and usually located in downtown or business
districts. Business hotels primarily serves business travellers, tour groups,
individual tourists and small conference groups.

b. Resort hotel: They are located in natural or man-made sites. They are found
in hill stations, beaches, islands, heritage sites etc. These leisure hotels are
mainly for vacationers who want to relax and enjoy with their family. The
atmosphere is more relaxed. Many of the resorts are highly seasonal
depending upon climates and holidays.

c. Extended stay hotel: Extended stay hotel is somewhat similar to the suite
hotels, but usually offers kitchen amenities in the room. These kinds of hotels
are for travellers who want to stay more than a week and do not want to
depend on the service of the hotel.

d. Bed and Breakfast (B&B) hotel: These establishments are usually small family
businesses run in private homes. They are also known as 'Home Stays’. The
owner of the B&B usually stays on the premises and is responsible for serving
breakfast to guest.

e. Suite hotel: These hotel offer rooms that may include compact kitchenette.
The stay of the guest can be six months or less. They cater to people who are
relocating.
f. Casino hotel: Hotel with predominantly gambling facilities comes under this
category. They have guest room and restaurants too. These hotels tend to
cater leisure and vacation travellers.

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