1.

Universal Containers is planning a marketing email about products that most

closely match a customer's expressed interests.

What should the company use to generate this email?

Options:

A. Custom sales email template which is grounded with interest and product information​
B. Standard email draft with Einstein and choose standard email template​
C. Standard email marketing template using Apex or flows for matching interest in products

✅ Correct Answer: A
2.Which scenario best demonstrates when an Agentforce Data Library is most useful
for improving an AI agent's response accuracy?

Options:

A. When data is being retrieved from Snowflake using zero-copy for vectorization and
retrieval.​
B. When the AI agent must provide answers based on a curated set of policy documents
that are stored, regularly updated, and indexed in the data library.​
C. When the AI agent needs to combine data from disparate sources based on mutually
common data, such as Customer Id and Product Id for grounding.

✅ Correct Answer: B
3.An Agentforce Specialist is tasked with creating a prompt template for a sales team.
The template needs to generate a summary of all related opportunities for a given
Account.

Which grounding technique should the Agentforce Specialist use to include data from
the related list of opportunities in the prompt template?

Options:

A. Use merge fields to reference the default related list of opportunities.​

B. Use formula fields to reference the Einstein related list of opportunities.​
C. Use the merge fields to reference a custom related list of opportunities.

✅ Correct Answer: A
4.Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of
its agents prior to deploying them in production. UC would like to efficiently test a
large and repeatable number of utterances.

What should the Agentforce Specialist recommend?

Options:

A. Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different
utterances prior to activating the agent.​
B. Deploy the agent in a Q/A sandbox environment and review the Utterance Analysis
reports to review effectiveness.​
C. Create a CSV file with UC's test cases in Agentforce Testing Center using the testing
template.

✅ Correct Answer: c
5.What considerations should an Agentforce Specialist be aware of when using
Record Snapshots grounding in a prompt template?

Options:

A. Activities such as tasks and events are excluded.​

B. Empty data, such as fields without values or sections without limits, is filtered out.​
C. Email addresses associated with the object are excluded.

✅ Correct Answer: A
Activities such as tasks and events are excluded.

6.Amid their busy schedules, sales reps at Universal Containers dedicate time to
follow up with prospects and existing clients via email regarding renewals or new
deals. They spend many hours throughout the week reviewing past communications
and details about their customers before performing their outreach.

Which standard Agent action helps sales reps draft personalized emails to prospects
by generating text based on previous successful communications?

Options:

A. Agent Action: Summarize Record​

B. Agent Action: Find Similar Opportunities​
C. Agent Action: Draft or Revise Sales Email
✅ Correct Answer: C
Agent Action: Draft or Revise Sales Email

7.Universal Containers (UC) wants to enable its sales reps to explore opportunities
that are similar to previously won opportunities by entering the utterance, "Show me
other opportunities like this one."

How should UC achieve this with Agents?

Options:

A. Create a custom Agent action calling a flow.​

B. Use the standard Agent action.​
C. Create a custom Agent action calling an Apex class.

✅ Correct Answer: B
Use the standard Agent action.

8.What is true of Agentforce Testing Center?

Options:

A. Running tests does not consume Einstein Requests.​

B. Agentforce Testing Center can only be used in a production environment.​
C. Running tests risks modifying CRM data in a production environment.

✅ Correct Answer: C
Running tests does not consume Einstein Requests.

9.What is the primary function of the reasoning engine in Agentforce?

Options:

A. Identifying agent topics and actions to respond to user utterances​

B. Offering real-time natural language response during conversations​
C. Generating record queries based on conversation history

✅ Correct Answer: A
Identifying agent topics and actions to respond to user utterances

10.An administrator wants to check the response of the Flex prompt template they've
built, but the preview button is greyed out. What is the reason for this?

Options:

A. The prompt has not been saved and activated.​

B. The records related to the prompt have not been selected.​
C. A merge field has not been inserted in the prompt.

✅ Correct Answer: B
The records related to the prompt have not been selected.

11.Universal Containers wants its AI agent to answer customer questions with precise
and up-to-date information. How does an Agentforce Data Library simplify and enable
this?

Options:

A. It automates the ingestion and optical character recognition (OCR) processing of any
PDF, and indexes them to enable regular SQL query retrieval to ground prompts and agents
with relevant information.​

B. It automates the ingestion, indexing of data, and creates a default retriever to be used in
prompts and agents for grounding with relevant information.​CertsHero

C. It automates the ingestion, taxonomical classification and storage of knowledge in Data

Cloud for precision keyword search retrieval to ground prompts and agents with relevant
information.​

✅ Correct Answer: B
It automates the ingestion, indexing of data, and creates a default retriever to be used
in prompts and agents for grounding with relevant information.
12.Universal Containers would like to route a service agent conversation to a human
agent queue. Which tool connects the service agent to the human agent queue for
escalation?

Options:

A. Prompt Flow​
B. Screen Flow​
C. Outbound Omni-Channel Flow

✅ Correct Answer: C
Outbound Omni-Channel Flow

13.What is an Agentforce Specialist able to do when the 'Enrich event logs with
conversation data' setting in the Agentforce configuration is enabled?

Options:

A. View session data including user input and agent responses for sessions over the past 7
days.​

B. Generate detailed reports on all agent conversations over any time period.​

C. View the user click path that led to each agent action.​

✅ Correct Answer: A
View session data including user input and agent responses for sessions over the
past 7 days.

14.Universal Containers (UC) currently tracks Leads with a custom object. UC is

preparing to implement the Sales Development Representative (SDR) Agent. Which
consideration should UC keep in mind?

Options:

A. Agentforce SDR only supports custom objects associated with Accounts.​

B. Agentforce SDR only works on Opportunities.

C. Agentforce SDR only works with the standard Lead object.

✅ Correct Answer: C
Agentforce SDR only works with the standard Lead object.

15.Universal Containers wants to allow its service agents to query the current
fulfillment status of an order with natural language. There is an existing autolaunched
flow to query the information from Oracle ERP, which is the system of record for the
order fulfillment process.

How should an Agentforce Specialist apply the power of conversational AI to this use
case?

Options:

A. Configure the Integration Flow Standard Action in Agent Builder.​

B. Create a custom Agent action which calls a flow.​

C. Create a Flex prompt template in Prompt Builder.​

✅ Correct Answer: B
Create a custom Agent action which calls a flow.

16.A Universal Containers administrator is setting up Einstein Data Libraries. After

creating a new library, the administrator notices that only the file upload option is
available; there is no option to configure the library using a Salesforce Knowledge
base.

What is the most likely cause of this issue?

Options:

A. The administrator is not using Lightning Experience, which is required to display all data
source options, including the Knowledge base option, when configuring Einstein Data
Libraries.​

B. The current Salesforce org lacks the necessary Einstein for Service permissions that
support the Knowledge-based Data Library option, so only the file upload option is
presented.​

C. Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge

enabled, the Knowledge-based data source option will not be available in Einstein Data
Libraries.​
✅ Correct Answer: C
Salesforce Knowledge is not enabled in the organization; without Salesforce
Knowledge enabled, the Knowledge-based data source option will not be available in
Einstein Data Libraries.

17.How is Data Cloud leveraged by the "Answer Questions with Knowledge" action in
Agentforce?

Options:

A. Data Cloud is not required; the articles can be accessed directly from the CRM by the
agent.​

B. Data Cloud provides the real-time data streams that update the Knowledge articles.​

C. Data Cloud stores and manages the indexed Knowledge articles.​

✅ Correct Answer: C
Data Cloud stores and manages the indexed Knowledge articles.

18.What is the correct process to leverage Prompt Builder in a Salesforce org?

Options:

A. Select the appropriate prompt template type to use, select one of Salesforce's standard
prompts, determine the object to associate the prompt, select a record to validate against,
and associate the prompt to an action.​

B. Select the appropriate prompt template type to use, develop the prompt within the prompt
workspace, select resources to dynamically insert CRM-derived grounding data, pick the
model to use, and test and validate the generated responses.​

C. Enable the target object for generative prompting, develop the prompt within the prompt
workspace, select records to fine-tune and ground the response, enable the Trust Layer, and
associate the prompt to an action.​

✅ Correct Answer: B
Select the appropriate prompt template type to use, develop the prompt within the
prompt workspace, select resources to dynamically insert CRM-derived grounding
data, pick the model to use, and test and validate the generated responses.

19.Universal Containers' Agent Action includes several Apex classes for the new
Agentforce Agent.​
What is an important consideration when deploying Apex that is invoked by an Agent
Action?

Options:

A.​
The Apex classes must have at least 75% code coverage from unit tests, and all
dependencies must be in the deployment package.

B.​
The Apex classes may bypass the 75% code coverage requirement as long as they are only
used by the agent.

C.​
Apex classes invoked by an Agent Action may be deployed with less than 75% test
coverage as long as the agent is not activated in production.

✅ Correct Answer: A
The Apex classes must have at least 75% code coverage from unit tests, and all
dependencies must be in the deployment package.

20.📌 Question:
Universal Containers recently added a custom flow for processing returns and
created a new Agent Action.​
Which action should the company take to ensure the Agentforce Service Agent can
run this new flow as part of the new Agent Action?

Options:

A.​
Recreate the flow using the Agentforce Agent user.

B.​
Assign the Manage Users permission to the Agentforce Agent user.

C.​
Assign the Run Flows permission to the Agentforce Agent user.
✅ Correct Answer: C
Assign the Run Flows permission to the Agentforce Agent user.

21.In the context of retriever and search indexes, what best describes the data
preparation process in Data Cloud?

Options:

A.​
Data preparation involves loading, chunking, vectorizing, and storing content in a
search-optimized manner to support retrieval from the vector database.

B.​
Data preparation entails aggregating, normalizing, and encoding structured datasets to
ensure compliance with data governance and security protocols.

C.​
Data preparation focuses on real-time data ingestion and dynamic indexing to generate
dynamic grounding reference data without preprocessing steps.

✅ Correct Answer: A
Data preparation involves loading, chunking, vectorizing, and storing content in a
search-optimized manner to support retrieval from the vector database.

22.Universal Containers recently added a custom flow for processing returns and
created a new Agent Action.

Which action should the company take to ensure the Agentforce Service Agent can
run this new flow as part of the new Agent Action?

Options:

A. Recreate the flow using the Agentforce Agent user.​

B. Assign the Manage Users permission to the Agentforce Agent user.​
C. Assign the Run Flows permission to the Agentforce Agent user.

✅ Correct Answer: C
Assign the Run Flows permission to the Agentforce Agent user.
23.An Agentforce Service Agent, who has been successfully assisting customers with
service requests in Salesforce, is now unable to help customers with issues related to a new
product replacement process. The company recently implemented a custom Product
Replacement object in Salesforce to track and manage these replacements.

Which Agentforce Agent User change must be implemented to address this issue?

Options:

A.​
The profile assigned to the Agentforce Agent User needs AI training permission to the
custom Product Replacement object.

B.​
The permission set group assigned to the Agent User needs to grant access to the Product
Replacement flow.

C.​
The permission set assigned to the Agent User needs Read access to the custom Product
Replacement object.

✅ Correct Answer: C
The permission set assigned to the Agent User needs Read access to the custom
Product Replacement object.

24.Universal Containers recently launched a pilot program to integrate conversational AI into

its CRM business operations with Agentforce Agents.

How should the Agentforce Specialist monitor Agents' usability and the assignment
of actions?

Options:

A. Run a report on the Platform Debug Logs.​

B. Run Agent Analytics.​
C. Query the Agent log data using the metadata API.
✅ Correct Answer: B. Run Agent Analytics.
25.Universal Containers deployed the new Agentforce Sales Development Representative
(SDR) into production, but sales reps are saying they can't find it.

What is causing this issue?

Options:

A. Sales rep users' profiles are missing the Allow SDR Agent permission.​
B. Sales rep users do not have access to the SDR Agent object.​
C. Sales rep users are missing the Use SDR Agent permission set.

✅ Correct Answer: C. Sales rep users are missing the Use SDR Agent
permission set.

26 of 60

📌 Question: What is the main benefit of using a Knowledge article in an Agentforce Data
Library?

Options: A. Only the retriever for Knowledge articles allows for agents to access Knowledge
from both inside the platform and on a customer's website.​
B. The retriever for Knowledge articles has better accuracy and performance than the

✅
default retriever.​
C. It provides a structured, searchable repository of approved documents so the
agent can retrieve reliable information for each inquiry.

✅ Correct Answer: C​
🧠 Explanation:​
Knowledge articles are structured and vetted, which ensures agents are accessing reliable
and accurate information quickly through search-enabled formats.

27 of 60

📌 Question: How does the large language model (LLM) in Agentforce identify and execute
the action to show the sales manager a list of open opportunities?

Options: A. Using a dialog pattern, the LLM matches the user query to the available topic,
action, and steps.​
 B. The LLM interprets the user's request, generates a plan by identifying the
appropriate topics and actions, and executes the actions to retrieve and display the
open opportunities.​
C. The LLM uses a static set of rules to match the user's request with predefined topics and
actions.

✅ Correct Answer: B​
🧠 Explanation:​
Agentforce uses LLMs to understand natural language, generate a dynamic plan, identify
the right topic and action, and execute them intelligently.

28 of 60

📌 Question: Once a data source is chosen for an Agentforce Data Library, what is true
about changing that data source later?

Options: A. The Data Retriever can be reconfigured to use a different data source.​

✅
B. The data source can be changed through the Data Cloud settings.​
C. The data source cannot be changed after it is selected.

✅ Correct Answer: C​
🧠 Explanation:​
Once a data source is selected for an Agentforce Data Library, it is fixed. To use a different
data source, a new data library must be created.

29 of 60

📌 Question: Universal Containers plans to enhance the customer support team's

productivity using AI.​
Which specific use case necessitates the use of Prompt Builder?

Options: ✅ A. Creating a draft of a support bulletin post for new product patches​
B. Estimating support ticket volume based on historical data and seasonal trends​
C. Creating an AI-generated customer support agent performance score

✅ Correct Answer: A​
🧠 Explanation:​
Prompt Builder is designed to guide large language models (LLMs) to generate high-quality
text such as drafts, summaries, or responses—ideal for drafting support bulletins.
30 of 60

📌 Question: Universal Containers implements three custom actions to get three distinct
types of sales summaries, but users are not getting the correct summaries.​
What should the Agentforce Specialist investigate?

Options: A. Review the Action Instructions to ensure they are unique.​

B. Ensure the input and output types are correctly chosen.​
C. Review that the custom action is assigned.

✅ Correct Answer: B
​

31 of 60

📌 Question: A support team handles a high volume of chat interactions and needs a
solution to provide quick, relevant responses to customer inquiries. Responses must be
grounded in the organization's knowledge base to maintain consistency and accuracy.

Options: A. Einstein Service Replies​

B. Einstein Knowledge Recommendations​
C. Einstein Reply Recommendations

✅ Correct Answer: A​

32 of 60

📌 Question: Universal Containers wants to leverage the Record Snapshots grounding

feature in a prompt template.​
What preparations are required?

Options: A. Enable and configure dynamic form for the object​

B. Configure page layout of the master record type​
C. Create a field set for all the fields to be grounded

✅ Correct Answer: B​

33 of 60
📌 Question: Universal Containers (UC) has implemented Generative AI within Salesforce
to enable summarization of a custom object called Guest. Users have reported mismatches
in the generated information.​
In refining its prompt design strategy, which key practices should UC prioritize?

Options: ✅ A. Create concise, clear, and consistent prompt templates with effective
grounding, contextual role-playing, clear instructions, and iterative feedback.​
B. Enable prompt test mode, allocate different prompt variations to a subset of users for
evaluation, and standardize the most effective model based on performance feedback.​
C. Submit a prompt review case to Salesforce and conduct thorough testing in the
playground to refine outputs until they meet user expectations.

✅ Correct Answer: A​
🧠 Explanation:​
Clear and concise prompt templates with grounding and iterative feedback are essential for
improving generative AI outputs and minimizing mismatches.

34 of 60

📌 Question: Universal Containers tests out a new Einstein Generative AI feature for its
sales team to create personalized and contextualized emails for its customers. Sometimes,
users find that the draft email contains placeholders for attributes that could have been
derived from the recipient's contact record.​
What is the most likely explanation for why the draft email shows these placeholders?

✅
Options: A. The user does not have Einstein Sales Emails permission assigned​
B. The user does not have permission to access the fields.​
C. The user's locale language is not supported by Prompt Builder

✅ Correct Answer: B​
🧠 Explanation:​
If the user's permission does not allow access to the necessary fields in the contact record,
the placeholders will not be replaced with actual data.

35 of 60

📌 Question: An Agentforce Specialist is setting up a new org and needs to ensure that
users can create and execute prompt templates. The Agentforce Specialist is unsure which
roles are necessary for these tasks.​
Which permission sets should the Agentforce Specialist assign to users who need to create
and execute prompt templates?

Options: A. Data Cloud Admin for creating templates and Prompt Template User for
executing templates​
B. Prompt Template Manager for creating templates and Data Cloud Admin for
executing templates​
C. Prompt Template Manager for creating templates and Prompt Template User for
executing templates

✅ Correct Answer: c​

36 of 60

📌 Question: Universal Containers has seen a high adoption rate of a new feature that uses
generative AI to populate a summary field of a custom object, Competitor Analysis. All
sales users have the same profile, but one user cannot see the generative AI-enabled field
icon next to the summary field.​
What is the most likely cause of the issue?

Options: A. The user does not have the Prompt Template User permission set assigned.​

✅
B. The user does not have the field Generative AI User permission set assigned.​
C. The prompt template associated with the summary field is not activated for that
user.

✅ Correct Answer: C​
🧠 Explanation:​
If the prompt template associated with the summary field isn't activated for that user, they
will not see the generative AI icon.

37 of 60

📌 Question: Which object stores the conversation transcript between the customer and the
agent?

✅
Options: A. Messaging End User​
B. Messaging Session​
C. Case

✅ Correct Answer: B​
🧠 Explanation:​
The Messaging Session object stores the transcript of the conversation between the agent
and the customer.

38 of 60

📌 Question: Universal Containers (UC) has implemented a custom retriever to improve the
accuracy of AI-generated responses. UC notices that the retriever is returning too many
irrelevant results, making the responses less useful.​
What should UC do to ensure only relevant data is retrieved?

Options: ✅ A. Define filters to narrow the search results based on specific

conditions.​
B. Increase the maximum number of results returned to capture a broader dataset.​
C. Change the search index to a different data model object (DMO).

✅ Correct Answer: A​
🧠 Explanation:​
Using filters helps narrow the search to only the most relevant results, improving response
accuracy.

39 of 60

📌 Question: What is the role of the large language model (LLM) in understanding intent
and executing an Agent Action?

✅
Options: A. Determine a user's topic access and sort actions by priority to be executed​
B. Identify the best matching topic and actions and correct order of execution​
C. Find similar requested topics and provide the actions that need to be executed

✅ Correct Answer: B​
🧠 Explanation:​
The LLM matches the user's intent with the best possible topics and actions in the correct
sequence for execution.

40 of 60

📌 Question: Before activating a custom Agent action, an Agentforce Specialist would like
to understand multiple real-world user utterances to ensure the action is being selected
appropriately.​
Which tool should the Agentforce Specialist recommend?

Options: A. Agentforce​

✅
B. Agent Builder​
C. Model Playground

✅ Correct Answer: C​
🧠 Explanation:​
Model Playground helps test multiple real-world utterances to ensure accurate action
selection before activation.
41 of 60

📌 Question: After configuring and saving a Salesforce Agentforce Data Library (regardless
of the data source), which components are automatically created and available in Data
Cloud?

✅
Options: A. A data pipeline, an indexing engine, and a query processor​
B. A data stream, a search index, and a retriever​
C. A data connector, an analytics dashboard, and a workflow rule

✅ Correct Answer: B​
🧠 Explanation:​
After configuring a Data Library, Data Cloud automatically creates a data stream, search
index, and retriever to process and retrieve data.

42 of 60

📌 Question: Universal Containers (UC) has configured Agentforce Data Library using
Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the
agent is not responding with grounded Knowledge article information. However, when tested
in Prompt Builder, the response returns correctly.​
What should UC do to troubleshoot the issue?

Options: A. Create a new permission set that assigns "Manage Knowledge" and assign it to

✅
the Agentforce Service Agent User.​
B. Ensure the assigned User permission set includes access to the prompt
template used to access the Knowledge articles.​
C. Ensure the Data Cloud User permission set has been assigned to the Agentforce Service
Agent User.

✅ Correct Answer: c​

43. Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud
objects to prompt templates.​
Which type of flow should UC use?​
A. Data Cloud-triggered flow​

✅
B. Unified-object linking flow​
C. Template-triggered prompt flow

44. Based on the user utterance, 'Show me all the customers in New York', which
standard Agent action will the planner service use?​
✅
A. Fetch Records​
B. Query Records

45 of 60. A Salesforce Administrator wants to generate personalized, targeted emails

that incorporate customer interaction data. The admin wants to leverage large
language models (LLMs) to write the emails, and wants to reuse templates for
different products and customers.​
Which solution approach should the admin leverage?​
A. Use Sales Email standard templates.​

✅
B. Create a Field Generation prompt template type.​
C. Create a Sales Email prompt template type.

46 of 60. An Agentforce Specialist is tasked to optimize a business process flow by

assigning actions to agents within the Salesforce Agentforce Platform.​
What is the correct method for the Agentforce Specialist to assign actions to an

✅
Agent?​
A. Assign the action to a Topic first in Agent Builder.​
B. Assign the action to a Topic first on the Agent Actions detail page.​
C. Assign the action to a Topic first on Action Builder.

47. Universal Containers (UC) has a legacy system that needs to integrate with
Salesforce. UC wishes to create a digest of account action plans using the generative
API feature.​
Which API service should UC use to meet this requirement?​
A. Metadata API​

✅
B. SOAP API​
C. REST API

48. Universal Containers built a Field Generation prompt template that worked for
many records, but users are reporting random failures with token limit errors.​

✅
What is the cause of the random nature of this error?​
A. The number of tokens generated by the dynamic nature of the prompt template
will vary by record.​
B. The number of tokens that can be processed by the LLM varies with total user
demand.​
C. The template type needs to be switched to Flex to accommodate the variable
amount of tokens generated by the prompt grounding.
49 of 60. A sales manager needs to contact leads at scale with hyper-relevant
solutions and customized communications in the most efficient manner possible.​
Which Salesforce solution best suits this need?​

✅
A. Prompt Builder​
B. Einstein Lead follow-up​
C. Einstein Sales Assistant

50 of 60. An Agentforce Specialist is creating a custom action for Agentforce.​

Which setting should the Agentforce Specialist test and iterate on to ensure the
action performs as expected?​

✅
A. Action Instructions​
B. Action Input​
C. Action Name

51 of 60. Universal Containers (UC) wants its AI agent to return responses quickly. UC
needs to optimize the retriever's configuration to ensure minimal latency when
grounding AI responses.​
Which configuration aspect should UC prioritize?​
A. Configure the retriever to operate in dynamic mode so that it modifies the search
index structure at runtime.​
B. Increase the recency bias setting for the retriever limiting scope to more recent

✅
data.​
C. Ensure the retriever's filters are defined to limit the scope of each search
efficiently.

52 of 60. Universal Containers (UC) wants to build an Agentforce Service Agent that
provides the latest, active, and relevant policy and compliance information to
customers.​

✅
What should UC do to ensure the agent retrieves the right information?​
A. Set up an Agentforce Data Library to store and index policy documents for AI
retrieval.​
B. Manually add policy responses into the AI model to prevent hallucinations.​
C. Enable the agent to search all internal records and past customer inquiries.

53. An Agentforce Specialist at Universal Containers created a Field Generation

prompt template for the Case object. The AI Analysis field does not show the
(Sparkle) icon.​
Which critical step did the Agentforce Specialist miss?

✅
A. They forgot that the Case object is not supported for field generation​
B. They forgot to edit the Lightning page layout and associate the field to a
prompt template.​
C. They forgot to reactivate the Lightning page layout

54. Universal Containers (UC) users are complaining that agent answers are not
satisfactory. The agent is using PDF files as a knowledge source.​
How should UC troubleshoot this issue?

A. Analyze the data mapping between source fields and Data Cloud object fields​

✅
B. Check that the agent has the PDF file field permission access​
C. Verify the retriever's filter criteria and data source connection.

55. When a customer chat is initiated, which functionality in Salesforce provides

generative AI replies or draft emails based on recommended Knowledge articles?

✅ A. Einstein Service Replies​

B. Einstein Grounding​
C. Einstein Reply Recommendations

56. Universal Containers (UC) wants to make a marketing newsletter and use data
from five unrelated objects in a prompt template.​
How should UC accomplish this?

✅
A. Create a prompt template passing in a special custom object​
B. Create a flex template and use the five objects as inputs.​
C. Create a prompt template-triggered flow

57. UC configured a new PDF ingestion in Data Cloud, but a required field is missing
during retriever setup.​
How should UC resolve this?

A. Create a new custom Data Cloud object​

✅
B. Modify the retriever’s configuration​
C. Update the search index to include the desired field.

58. How does the AI retriever function within Data Cloud?

A. Monitors and aggregates data quality metrics​

✅
B. Reformats raw data into standardized datasets​
C. Performs contextual searches to fetch the most relevant documents

59. An Agentforce Agent has multiple topics and Agent Actions using flows and Apex.​
Which options are available for deploying these to production?

A. Deploy flows and Apex using normal tools, create agents manually​

✅
B. Use only change sets​
C. Deploy flows, Apex, and agent items using either change sets or Salesforce
CLI/Metadata API

60. Leadership wants to populate a dynamic form field with an LLM-generated

summary and keep a human in the loop.​
Which prompt template type should the Agentforce Specialist recommend?

✅A. Field Generation​

B. Sales Email​
C. Record Summary

Set-02

**30. What is the importance of Action Instructions when creating a custom Agent
action?**

- A. Action Instructions tell the large language model (LLM) which action to use

- B. Action Instructions tell the user how to call this action in a conversation.

- C. Action Instructions define the expected user experience of an action.

**Answer:** A

**31. A data scientist needs to view and manage models in Einstein Studio and also
needs to create prompt templates in Prompt Builder. Which permission sets should
an Agentforce Specialist assign to the user?**
- A. Prompt Template Manager and Prompt Template User

- B. Prompt Template User and Data Cloud Admin

- C. Data Cloud Admin and Prompt Template Manager

**Answer:** C. Data Cloud Admin and Prompt Template Manager

---

**32. Universal Containers (UC) wants to limit an agent's access to Knowledge articles
when deploying Answer Questions with Knowledge action. How should UC achieve
this?**

- A. Define scope instructions to the agent specifying a list of allowed article titles or
categories.

- B. Assign Data Categories to Knowledge articles, and define Data Category filters in
the Agentforce Data Library.

- C. Update the Data Library Retriever to filter on a custom field on the Knowledge
article.

**Answer:** B. Assign Data Categories to Knowledge articles, and define Data

Category filters in the Agentforce Data Library.

---

**33. Universal Containers has implemented an agent that answers questions using
Knowledge articles. Which topic and Agent Action will be shown in the Agent
Builder?**

- A. General FAQ topic and Answers Questions with Knowledge Action

- B. General CRM topic and Answers Questions with LLM Action

- C. General Q&A topic and Knowledge Article Answers action

**Answer:** A. General FAQ topic and Answers Questions with Knowledge Action

---
**34. Universal Containers (UC) wants to save reps time and ensure prompt
consistency. Which Salesforce feature should the company use?**

- A. Agent Builder and Action: Query Records

- B. Einstein Recommendation Builder

- C. Einstein Prompt Builder and Prompt Templates

**Answer:** C. Einstein Prompt Builder and Prompt Templates

---

**35. Universal Containers' service team wants to customize the standard CASE
summary response from Agentforce. What should the Agentforce Specialist do?**

- A. Customize the standard Record Summary template for the Case

- B. Create a custom Record Summary prompt template for the Case object

- C. Summarize the Case with a standard Agent action

**Answer:** B. Create a custom Record Summary prompt template for the Case object

---

**36. Universal Containers wants an AI service agent that retrieves PDFs and uses
company data. What should UC do first?**

- A. Set up an Agentforce Data Library for AI retrieval of policy documents

- B. Add the files to the content, and then select the data library option

- C. Expand the AI agent's scope to search all Salesforce records

**Answer:** A. Set up an Agentforce Data Library for AI retrieval of policy documents

---
**37. When building prompt templates in Prompt Builder, what should UC consider?**

- A. Include multiple-choice questions within the prompt

- B. Ask it to role-play as a character in the prompt

- C. Train LLM with data using different writing styles

**Answer:** C. Train LLM with data using different writing styles

---

**38. How does an Agent respond when it can't understand the request or find any
information?**

- A. With a generated error message

- B. With a preconfigured message, based on the action type

- C. With a general message asking the user to rephrase the request

**Answer:** C. With a general message asking the user to rephrase the request

---

**39. Which standard Agent action helps sales reps draft personalized emails to
prospects?**

- A. Agent Action: Find Similar Opportunities

- B. Agent Action: Summarize Record

- C. Agent Action: Draft or Revise Sales Email

**Answer:** C. Agent Action: Draft or Revise Sales Email

---

**40. How should the Agentforce Specialist gather data for a prompt template
summarizing latest Opportunities?**
- A. Select the latest Opportunities related list as a merge field

- B. Create a flow to retrieve the opportunity information

- C. Select the Account Opportunity object as a resource

**Answer:** B

---

**41. What should the Agentforce Specialist recommend for testing a large set of
utterances?**

- A. Create a CSV file in Agentforce Testing Center using the testing template

- B. Use the Agent LLM UI to test utterances

- C. Deploy the agent in a sandbox and review the utterances

**Answer:** A. Create a CSV file in Agentforce Testing Center using the testing
template

---

**42.c

**Answer:** A. Define filters to narrow the search results

---

**43. Which channel must the SDR Agent be deployed in?**

- A. Messaging channel

- B. Email channel

- C. Company website

**Answer:** A. Messaging channel

---

**44. Which use case necessitates the use of Prompt Builder?**

- A. Predicting likelihood of customer churn

- B. Creating Customer Lifetime Value

- C. Creating a draft newsletter for a tradeshow

**Answer:** C. Creating a draft newsletter for a tradeshow

---

**45. What is one criterion Agentforce for Sales uses to match similar opportunities?**

- A. Created in the last 12 months

- B. Closed Won in last 12 months

- C. Limited to the same account

**Answer:** B. Closed Won in last 12 months

---

**46. What step is essential when creating a custom retriever in Einstein Studio?**

- A. Define output configuration and map output fields

- B. Configure index, filters, and ranking method

- C. Select index and define optional filters

**Answer:** B. Configure index, filters, and ranking method

---
**47. What should UC do to ensure Agentforce Service Agent can run a flow in a new
Agent Action?**

- A. Recreate the flow using the Agentforce Agent user

- B. Assign the Run Flows permission to the Agentforce Agent user

- C. Assign the Manage Users permission

**Answer:** B. Assign the Run Flows permission to the Agentforce Agent user

---

**48. When is a Data Library most useful?**

- A. When retrieving data from Snowflake

- B. For curated policy documents regularly updated

- C. For combining data from different sources

**Answer:** B. For curated policy documents regularly updated

---

**49. Why does a generated sales email contain attribute placeholders?**

- A. Missing Einstein Sales Emails permission

- B. No access to contact record fields

- C. Locale not supported

**Answer:** B. No access to contact record fields

---

**50. Why might a case summary prompt return poor results?**

- A. Incompatible template version

- B. Incorrect/incomplete grounding data

- C. Trust Layer misconfiguration

**Answer:** B. Incorrect/incomplete grounding data

---

**51. What is automatically created with a custom search index in Data Cloud?**

- A. Dynamic retriever

- B. Retriever with same name

- C. Apex retriever class

**Answer:** B. Retriever with same name

---

**52. How should UC enable sales to gain insights from call recordings?**

- A. Enable Einstein Conversation Insights and recording

- B. Assign permissions and define recording managers

- C. Connect recording provider and define 25 products

**Answer:** A ---

**53. Which prompt template helps UC recommend products?**

- A. Record summary prompt template

- B. Flex prompt template

- C. Email generation prompt template

**Answer:** B. Flex prompt template

---

**54. How can a rep review Knowledge articles about canceling flights?**

- A. Create article via external call

- B. Generate article with agent prompt

- C. Use Agent to answer using accessible Knowledge articles

**Answer:** C. Use Agent to answer using accessible Knowledge articles

---

**55. Which AI capability should UC train service agents on for Knowledge replies?**

- A. Case Replies

- B. Knowledge Replies

- C. Service Replies

**Answer:** B. Knowledge Replies

---

**56. How should Agentforce Specialist monitor usability and actions?**

- A. Query metadata API

- B. Use Platform Debug Logs

- C. Run Agent Analytics

**Answer:** C. Run Agent Analytics

---
**57. How can UC ensure relevant content is retrieved from uploaded documents?**

- A. Switch to Knowledge base

- B. Continue using default retriever

- C. Configure retriever filter for recent updates

**Answer:** C. Configure retriever filter for recent updates

---

**58. How to modify content from an existing prompt template?**

- A. Clone and modify

- B. Save as New Template

- C. Save as New Version

**Answer:** A. Clone and modify

---

**59. What may cause a related list-grounded prompt to fail?**

- A. Related list not on layout

- B. Related list prompt template not enabled

- C. Related list is Read Only

**Answer:** A. Related list not on layout

---

**60. What is a valid use case for Data Cloud retrievers?**

- A. Grounding external websites

- B. Returning vector database results

- C. Modifying connected source data

**Answer:** B. Returning vector database results

Set-03

​
What is the role of the large language model (LLM) in understanding intent and
executing an Agent Action?

Options:​

✅
A. Determine a user's topic access and sort actions by priority to be executed​
B. Identify the best matching topic and actions and correct order of execution​
C. Find similar requested topics and provide the actions that need to be executed

✅ Correct Answer: B. Identify the best matching topic and actions and correct order
of execution

59 of 60. Universal Containers tests out a new Einstein Generative AI feature for its
sales team to create personalized and contextualized emails for its customers.
Sometimes, users find that the draft email contains placeholders for attributes that
could have been derived from the recipient's contact record.

What is the most likely explanation for why the draft email shows these placeholders?

A. The user does not have permission to access the fields.

B. The user does not have Einstein Sales Emails permission assigned.

C. The user's locale language is not supported by Prompt Builder.

Answer A​

58 of 60. Universal Containers (UC) uses a file upload-based data library and custom prompt
to support AI-driven training content. However, users report that the AI frequently returns
outdated documents.

Which corrective action should UC implement to improve content relevancy?

A.

Switch the data library source from file uploads to a Knowledge-based data library,

because Salesforce Knowledge bases automatically manage document recency, ensuring

current documents are returned.

B. Configure a custom retriever that includes a filter condition limiting retrieval to documents
updated within a defined recent period, ensuring that only current concent is used for AI
responses.

C.

Continue using the default retriever without filters, because periodic re-uploads wi eventually
phase out outdated documents without further configuration on the need for custom
retrievers.

Answe B​
​

57 of 60. Universal Containers (UC) implements a custom retriever to improve the accuracy
of AI-generated responses. UC notices that the retriever is returning too many irrelevant
results, making the responses less useful.

What should UC do to ensure only relevant data is retrieved?

A. Define filters to narrow the search results based on specific conditions.

B. Increase the maximum number of results returned to capture a broader dataset.

C. Change the search index to a different data model object (DMO).

Ans:A

56 of 60. Universal Containers' service team wants to customize the standard case summary
response from Agentforce.

What should the Agentforce Specialist do to achieve this?

A.O Customize the standard Record Summary template for the Case object.

B. Create a custom Record Summary prompt template for the Case object.

C.

Summarize the Case with a standard Agent action.

Ans:B

55 Which Agentforce capability helps the representative accomplish this?

A. Execute tasks based on available actions, answering questions using information
from accessible Knowledge articles.
B. Invoke a flow which makes a call to external data to create a Knowledge article.
C Generate a Knowledge article based off the prompts that the agent enters to
create
steps to cancel flights.

Ans:A

54 of 60. Universal Containers (UC) wants to leverage Generative AI Salesforce

functionality to reduce Service Agent handling time by providing recommended
replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?
A. Case Replies
B.O Knowledge Replies
C. Service Replies
Ans:c

53 of 60. Universal Containers (UC) wants to enable its sales team to use Al to
suggest recommended products from its catalog.
Which type of prompt template should UC use?
A. Record summary prompt template
B. Email generation prompt template
C. Flex prompt template
ANs: C​

52 of 60. Universal Containers (UC) is rolling out an AI-powered support assistant to

help customer service agents quickly retrieve relevant troubleshooting steps and
policy guidelines. The assistant relies on a search index in Data Cloud that contains
product manuals, policy documents, and past case resolutions. During testing, UC
notices that agents are receiving too many irrelevant results from older product
versions that no longer apply.
How should UC address this issue?
Use the default retriever, as it already searches the entire search index and provides
A. O broad coverage.
B. Modify the search index to only store documents from the last year and remove
older records.
C. Create a custom retriever in Einstein Studio, and apply filters for publication date
and product line.
ANS:C

51 of 60. A data scientist needs to view and manage models in Einstein Studio. The
data scientist also needs to create prompt templates in Prompt Builder.
Which permission sets should an Agentforce Specialist assign to the data scientist?
A. Data Cloud Admin and Prompt Template Manager
B. O Prompt Template User and Data Cloud Admin
C.Prompt Template Manager and Prompt Template User
ANS A

50 of 60. When configuring a prompt template, an Agentforce Specialist previews the

results of the prompt template they've written. They see two distinct text outputs:
Resolution and Response.
Which information does the Resolution text provide?
A. It shows the full text that is sent to the Trust Layer.
B. It shows which sensitive data is masked before it is sent to the LLM.
C. It shows the response from the LLM based on the sample record.
ANs :B

49 of 60. Universal Containers recently launched a pilot program to integrate

conversational Al into its CRM business operations with Agentforce Agents.
How should the Agentforce Specialist monitor Agents' usability and the assignment
of actions?
A. Run a report on the Platform Debug Logs.
B. Run Agent Analytics.
C. Query the Agent log data using the metadata API.
ANS:B

48 of 60. Universal Containers wants to implement a solution in Salesforce with a

custom UX that allows users to enter a sales order number. Subsequently, the
system will invoke a custom prompt template to create and display a summary of the
sales order header and sales order details.
Which solution should an Agentforce Specialist implement to meet this requirement?
Create a template-triggered prompt flow and invoke the prompt template using the A.
Create a topperplate flow action.
B. Create a screen flow to collect sales order number and invoke the prompt
template using the standard "Prompt Template" flow action.
C. Create an autolaunched flow and invoke the prompt template using the standard
"Prompt Template" flow action.

ANS:B

47 of 60. Universal Containers (UC) wants to limit an agent's access to Knowledge

articles, while deploying Answer Questions with Knowledge action. How should UC
achieve this?

A.O Update the Data Library Retriever to filter on a custom field on the Knowledge
article.
B.O Define scope instructions to the agent specifying a list of allowed article titles or
IDs.
C. Assign Data Categories to Knowledge articles, and define Data Category filters in
the Agentforce Data Library.

ANS:C

46 of 60. Universal Containers' Agent Action includes several Apex classes for the
new Agentforce Agent.
What is an important consideration when deploying Apex that is invoked by an Agent
Action?
A. O The Apex classes may bypass the 75% code coverage requirement as long as
they are only used by the agent.
B. The Apex classes must have at least 75% code coverage from unit tests, and all
Odependencies must be in the deployment package.
CO Apex classes invoked by an Agent Action may be deployed with less than 75%
test coverage as long as the agent is not activated in production
ANS:B

​ Agentforce • 12:11 PM

​ 45 of 60. What is true of Agentforce Testing Center?

​
​ A. Running tests risks modifying CRM data in a production environment.
​ B.O Agentforce Testing Center can only be used in a production environment.
​ C. Running tests does not consume Einstein Requests.

ANS:A
44 of 60. Universal Containers (UC) wants to build an Agentforce Service Agent that
provides the latest, active, and relevant policy and compliance information to
customers. The agent must:
Semantically search HR policies, compliance guidelines, and company procedures.
Ensure responses are grounded on published Knowledge.
Allow Knowledge updates to be reflected immediately without manual
reconfiguration.
What should UC do to ensure the agent retrieves the right information?
A. Manually add policy responses into the AI model to prevent hallucinations.
B. Set up an Agentforce Data Library to store and index policy documents for Al
retrieval.
C. Enable the agent to search all internal records and past customer inquiries.

ANS:B​
​
43 of 60. The sales team at a hotel resort would like to generate a guest summary
about the guests' interests and provide recommendations based on their activity
preferences captured in each guest profile. They want the summary to be available
only on the contact record page.
Which AI capability should the team use?
A. Model Builder
B. Agent Builder
C. Prompt Builder
ANS:C

42 of 60. Universal Containers (UC) would like to implement Sales Development

Representative (SDR) Agent. Which channel consideration should UC be aware of
while implementing it?
B708492AA1562664BD3C34EFC499
A.O SDR Agent only works in Email channel.
B. SDR Agent must also be deployed in the company website.
C.O SDR Agent must be deployed in Messaging channel.
ANS:C

41 of 60. Which scenario best demonstrates when an Agentforce Data Library is

most useful for improving an Al agent's response accuracy?
A. O
When data is being retrieved from Snowflake using zero-copy for vectorization and
retrieval.
When the AI agent needs to combine data from disparate sources based on mutually
common data, such as Customer Id and Product Id for grounding.
C.
When the AI agent must provide answers based on a curated set of
ANS:C
40 of 60. Universal Containers (UC) recently rolled out Einstein Generative Al
capabilities and has created a custom prompt to summarize case records. Users
have reported that the case summaries generated are not returning the appropriate
information.
What is a possible explanation for the poor prompt performance?
A. The prompt template version is incompatible with the chosen LLM.
B. The Einstein Trust Layer is incorrectly configured.
C. O The data being used for grounding is incorrect or incomplete.
ANS:C

39 of 60. What is a valid use case for Data Cloud retrievers?

. Modifying and updating data within the source systems connected to Data Cloud

B. Returning relevant data from the vector database to augment a prompt

C. Grounding data from external websites to augment a prompt with RAG

ANS.B

38 of 60. Universal Containers deploys a new Agentforce Service Agent into the
company's website but is getting feedback that the Agentforce Service Agent is not
providing answers to customer questions that are found in the company's Salesforce
Knowledge articles.
What is the likely issue?
A.
Ο The Agentforce Service Agent user was not given the Allow View Knowledge
permission set.
B. The Agentforce Service Agent user needs to be created under the standard Agent
Knowledge profile.
C. The Agentforce Service Agent user is not assigned the correct Agent Type
License

ANS:A
​
37 of 60. Universal Containers plans to enhance its sales team's productivity using
AI.
Which specific requirement necessitates the use of Prompt Builder?
A. Creating an estimated Customer Lifetime Value (CLV) with historical purchase
data
B. Predicting the likelihood of customers churning or discontinuing their relationship
with the company
C. O Creating a draft newsletter for an upcoming tradeshow
ANS:C​

36 of 60. Universal Containers wants to utilize Agentforce for Sales to help sales
reps reach their sales quotas by providing AI-generated plans containing guidance
and steps for closing deals.
Which feature meets this requirement?
A.
Create Close Plan
B. Find Similar Deals
C. O Create Account Plan

ANS:A

35 of 60. Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of
its agents prior to deploying them in production. UC would like to efficiently test a large and
repeatable number of utterances.

What should the Agentforce Specialist recommend?

A. O Leverage the Agent Large Language Model (LLM) UI and test UC's agents with
different utterances prior to activating the agent.

B. O Deploy the agent in a Q/A sandbox environment and review the Utterance Analysis
reports to review effectiveness.

Create a CSV file with UC's test cases in Agentforce Testing Center using the testing

CO template.
ANS:C

34 of 60. How does the AI retriever function within Data Cloud?

A. It performs contextual searches over an indexed repository to quickly fetch the

most Orelevant documents, enabling grounding AI responses with trustworthy,
verifiable information.
B.
It automatically extracts and reformats raw data from diverse sources into
standardized datasets for use in historical trend analysis and forecasting.
CO
It monitors and aggregates data quality metrics across various data pipelines to
ensure only high-integrity data is used for strategic decision-making.

ANS:A
33 of 60. Universal Containers (UC) has configured Agentforce Data Library using
Knowledge articles. When testing in Agent Builder and the Experience Cloud site,
the agent is not responding with grounded Knowledge article information. However,
when tested in Prompt Builder, the response returns correctly.
What should UC do to troubleshoot the issue?
A.Ensure the Data Cloud User permission set has been assigned to the Agentforce
Arvice Agent User
Create a new permission set that assigns "Manage Knowledge" and assign it to the
B. O Agentforce Service Agent User.
C.Ensure the assigned User permission set includes access to the prompt template
usad to access the Knowledge articles.
ANS C

32 of 60. Universal Containers (UC) currently tracks Leads with a custom object. UC
is preparing to implement the Sales Development Representative (SDR) Agent.
Which consideration should UC keep in mind?

A. Agentforce SDR only works on Opportunites.

B.O Agentforce SDR only works with the standard Lead object.
C. Agentforce SDR only support custom objects associated with Accounts

Ans:B

31 of 60. Universal Containers has an active standard email prompt template that does not
fully deliver on the business requirements.

Which steps should an Agentforce Specialist take to use the content of the standard prompt
email template in question and customize it to fully meet the business requirements?

A. Clone the existing template and modify as needed.

B. Save as New Template and edit as needed.

C. Save as New Version and edit as needed.

ANS:A

30 of 60. Universal Containers wants to reduce overall customer support handling

time by minimizing the time spent typing routine answers for common questions
in-chat, and reducing the post-chat analysis by suggesting values for case fields.
Which combination of Agentforce for Service features enables this effort?
A. Einstein Reply Recommendations and Case Summaries
B. Einstein Service Replies and Work Summaries
C. O Einstein Reply Recommendations and Case Classification
ANS:C
29 of 60. Universal Containers wants to leverage the Record Snapshots grounding feature in
a prompt template.

What preparations are required?

A.

Configure page layout of the master record type

B.

Enable and configure dynamic form for the object

C. O Create a field set for all the fields to be grounded

Ans.A

28 of 60. In a Knowledge-based data library configuration, what is the primary

difference between the identifying fields and the content fields?

A.
Identifying fields categorize articles for indexing purposes, while content fields
provide a brief summary for display.
B.
Identifying fields highlight key terms for relevance scoring, while content fields store
the full text of the article for retrieval.
C. Identifying fields help locate the correct Knowledge
Ans.B

27 of 60. An Agentforce Specialist is tasked with analyzing Agent interactions looking

into user inputs, requests, and queries to identify patterns and trends.
What functionality allows the Agentforce Specialist to achieve this?
A. AI Audit and Feedback Data dashboard
B. Agent Event Logs dashboard
C. O User Utterances dashboard
ANS:C

26 of 60. What is the importance of Action Instructions when creating a custom

Agent action?
A. Action Instructions tell the large language model (LLM) which action to use.
B.O Action Instructions tell the user how to call this action in a conversation,
C. Action Instructions define the expected user experience of an action.
ANS:A

25 of 60. Amid their busy schedules, sales reps at Universal Containers dedicate
time to follow up with prospects and existing clients via email regarding renewals or
new deals. They spend many hours throughout the week reviewing past
communications and details about their customers before performing their outreach.
Which standard Agent action helps sales reps draft personalized emails to prospects
by generating text based on previous successful communications?
A. Agent Action: Draft or Revise Sales Email
B.O Agent Action: Summarize Record
C. O Agent Action: Find Similar Opportunities
ANS:A

24 of 60. Universal Containers needs its sales reps to be able to only execute
prompt templates.
What should the company use to achieve this requirement?
A. O Prompt Template Manager permission set
B. O Prompt Execute Template permission set
C. O Prompt Template User permission set
ANS:B

23 of 60. What should Universal Containers consider when deploying an Agentforce Service
Agent with multiple topics and Agent Actions to production?

A.

Ensure all dependencies are included, Apex classes meet 75% test coverage, and
configuration settings are aligned with production. Plan for version management and
post-deployment activation.

Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment B. spot
agent issues requiring complete

C.

Deploy agent components without a test run in staging, relying on production data for
reliable results. Sandbox configuration alone ensures seamless production deployment.

ANS:A

22 of 60. Universal Containers has grounded a prompt template with a related list.
During user acceptance testing (UAT), users are not getting the correct responses.
What is causing this issue?
A. The related list is not on the parent object's page layout.
B. The related list is Read Only.
C. O The related list prompt template option is not enabled.
ANS:A
21 of 60. Universal Containers implements Custom Agent Actions to enhance its
customer service operations. The development team needs to understand the core
components of a Custom Agent Action to ensure proper configuration and
functionality.
What should the development team review in the Custom Agent Action configuration
to identify one of the core components of a Custom Agent Action?
A. Action Triggers
B. Instructions
C. O Output Jypes
ANS:B

20 of 60. How does an Agent respond when it can't understand the request or find
any requested information?
788708492AA156266ABD3C34EFC499FB
A. With a generated error message
B. With a preconfigured message, based on the action type
C. With a general message asking the user to rephrase the request
ans:C​

19 of 60. Universal Containers (UC) wants to make a sales proposal and directly use
data from multiple unrelated objects (standard and custom) in a prompt template.
How should UC accomplish this?
788708492AA156266A8D3C34EFC499PB
A.
Create a prompt template-triggered flow to access the data from standard and
custom objects.
B. Create a Flex template to add resources with standard and custom objects as
inputs.
C
Create a prompt template passing in a special
ANS:A

18 of 60. What is automatically created when a custom search index is created in

Data Cloud?
788708492AA156266ABD3C34EFC499FB
A.
A predefined Apex retriever class that can be edited by a developer to meet specific
needs
B.O A retriever that shares the name of the custom search index
C.A dynamic retriever to allow runtime selection of retriever parameters without
manual configuration
aNS:b​
17 of 60. Universal Containers is using Agentforce for Sales to find similar
opportunities to help close deals faster. The team wants to understand the criteria
used by the Agent to match opportunities.
What is one criteria that Agentforce for Sales uses to match similar opportunities?
A. Matched opportunities were created in the last 12 months.
B. Matched opportunities are limited to the same account.
C. O Matched opportunities have a status of Closed Won from last 12 months
aNS:C

16 of 60. Universal Containers (UC) plans to implement prompt templates that utilize
the standard foundation models.
What should UC consider when building prompt templates in Prompt Builder?
A.
Include multiple-choice questions within the prompt to test the LLM's understanding
of the context.
Train LLM with data using different writing styles including word choice, intensifiers,
BO emojis, and punctuation.
C. Ask it to role-play as a character in the prompt
ANS:c

15 of 60. An Agentforce Specialist needs to create a prompt template to fill a custom

field named Latest Opportunities Summary on the Account object with information
from the three most recently opened opportunities.
How should the Agentforce Specialist gather the necessary data for the prompt
template?
A. Create a flow to retrieve the opportunity information.
B.
Select the Account Opportunity object as a resource when creating the prompt O
template.
C. O Select the latest Opportunities related list as a merge field.
ANS:a

14 of 60. Universal Containers built a Field Generation prompt template that worked
for many records, but users are reporting random failures with token limit errors.
What is the cause of the random nature of this error?

A. Ο
The number of tokens generated by the dynamic nature of the prompt template will
vary by record.
B.
The template type needs to be switched to Flex to accommodate the variable
amount of tokens generated by the prompt grounding.
CO
The number of tokens that can be processed by the LLM varies with total user
demand.
ans:A

13 of 60. Universal Containers has implemented an agent that answers questions

based on Knowledge articles.
Which topic and Agent Action will be shown in the Agent Builder?
A. General CRM topic and Answers Questions with LLM Action
B. General Q&A topic and Knowledge Article Answers action
C. O General FAQ topic and Answers Questions with Knowledge Action
aNS;C

12 of 60. Universal Containers (UC) is experimenting with using public Generative Al

models and is familiar with the language required to get the information it needs.
However, it can be time consuming for both UC's sales and service reps to type in
the prompt to get the information they need, and ensure prompt consistency.
Which Salesforce feature should the company use to address these concerns?
A. Agent Builder and Action: Query Records
B. Einstein Recommendation Builder
C. Einstein Prompt Builder and Prompt Templates
Ans:C

11 of 60. Universal Containers recently added a custom flow for processing returns
and created a new Agent Action.
Which action should the company take to ensure the Agentforce Service Agent can
run this new flow as part of the new Agent Action?
A.
Assign the Manage Users permission to the Agentforce Agent user.
B. Assign the Run Flows permission to the Agentforce Agent user.
C. O Recreate the flow using the Agentforce Agent user.
ans:B
10 of 60. When creating a custom retriever in Einstein Studio, which step is considered
essential?

A. Ο Define the output configuration by specifying the maximum number of results to return,
and map the output fields that will ground the prompt.

B.Configure the search index, choose vector or hybrid search, choose the fields for

C.Select the search index, specify the associated data model object (DMO) and data Space,
and optionally define filters to narrow search results.​

ANS:C
9 of 60. What considerations should an Agentforce Specialist be aware of when
using Record Snapshots grounding in a prompt template?
A. Activities such as tasks and events are excluded.
B. Empty data, such as fields without values or sections without limits, is filtered out.
C. Email addresses associated with the object are excluded.
ANS:B

​ 8 of 60. An Agentforce Specialist wants to troubleshoot their Agent's performance.

Where should the Agentforce Specialist go to access all user interactions with the Agent,
including Agent errors, incorrectly triggered actions, and incomplete plans?

A. Agent Settings

B. Event Logs

C.O Plan Canvas

ANS:B

7 of 60. Universal Containers (UC) wants to implement an AI-powered customer

service agent that can:
Retrieve proprietary policy documents that are stored as PDFs.
Ensure responses are grounded in approved company data, not generic LLM
knowledge.
What should UC do first?
A. Set up an Agentforce Data Library for AI retrieval of policy documents.
B.
Expand the AI agent's scope to search all Salesforce records.
C.
Add the files to the content, and then select the data library option.
Ans:A

6 of 60. Universal Containers (UC) is creating a new custom prompt template to

populate a fleid with generated output. UC enabled the Einstein Trust Layer to
ensure Al Audit data is captured and monitored for adoption and possible
enhancements.
Which prompt template type should UC use and which consideration should UC
review?
A. Field Generation, and that Dynamic Fields is enabled
Field Generation, and that Dynamic Forms is enabled
B.
C. O Flex, and that Dynamic Fields is enabled6 of 60. Universal Containers (UC) is
creating a new custom prompt template to populate a fleid with generated output. UC
enabled the Einstein Trust Layer to ensure Al Audit data is captured and monitored
for adoption and possible enhancements.
Which prompt template type should UC use and which consideration should UC
review?
A. Field Generation, and that Dynamic Fields is enabled
Field Generation, and that Dynamic Forms is enabled
B.
C. O Flex, and that Dynamic Fields is enabled
Ans:A

5 of 60. Universal Containers (UC) wants to enable its sales team to get insights into
product and competitor names mentioned during calls.
How should UC meet this requirement?
Α.Ο
Enable Einstein Conversation Insights, enable sales recording, assign permission
sets, and customize insights with up to 50 products.
B.
Enable Einstein Conversation Insights, connect a recording provider, assign
permission sets, and customize insights with up to 25 products.
C.Enable Einstein Conversation Insights, assign permission sets, define recording
managers, and customize insights with up to 50 competitor names.
ANS:B

4 of 60. Universal Containers would like to route SMS text messages to a service rep
from an Agentforce Service Agent.
Which Service Channel should the company use in the flow to ensure it's routed
properly?
A. Live Agent
B. Messaging
C. Route Work Action

ANS:B

2 of 60. Which element in the Omni-Channel flow should be used to connect the flow
with the agent?

A. Route Work Action

B. Decision
C. Assignment
ans:A

3 of 60. An Agentforce Specialist is creating a custom action in Agentforce.

Which option is available for the Agentforce Specialist to choose for the custom
Agent action?
A. Flows
B. O SOOL
C. Apex trigger
Ans:A

1 of 60. For an Agentforce Data Library that contains uploaded files, what occurs
once it is created and configured?

A.
Indexes the uploaded files in Salesforce File Storage
B.
Indexes the uploaded files into Data Cloud
C
. O Indexes the uploaded files in a location specified by the user

ANS:B