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Analytics Intel Report RN Landing - HTML

The Conversational Interfaces release notes for the Yokohama version, updated on January 30, 2025, detail enhancements to the Now Assist in Virtual Agent, Sidebar, and Virtual Agent applications. These updates leverage generative AI and large language models to improve user interactions and collaboration. The document outlines the improvements aimed at enhancing self-service workflows and automated conversations.

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15 views1 page

Analytics Intel Report RN Landing - HTML

The Conversational Interfaces release notes for the Yokohama version, updated on January 30, 2025, detail enhancements to the Now Assist in Virtual Agent, Sidebar, and Virtual Agent applications. These updates leverage generative AI and large language models to improve user interactions and collaboration. The document outlines the improvements aimed at enhancing self-service workflows and automated conversations.

Uploaded by

kushika
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Conversational Interfaces release notes https://www.servicenow.com/docs/bundle/yokohama-release-notes/page/release-notes/analytics-intel...

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Conversational Interfaces release notes

Release version: Yokohama

Updated Jan 30, 2025


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Conversational Interfaces includes enhancements and changes in the Xanadu release.

Updates are available for the following Conversational Interfaces applications on the Now Platform.

The ServiceNow® Now Assist in Virtual Agent application uses generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-
Now Assist in Virtual
Agent release notes language conversational experience that can improve the success of your self-service work�ows. Now Assist in Virtual Agent was enhanced and updated in the Yokohama release.

The ServiceNow® Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Yokohama release.
Sidebar release notes

The ServiceNow® Virtual Agent application provides user assistance through a conversational interface so that you can design and build automated conversations that help users to quickly obtain information
Virtual Agent
release notes and to perform common work tasks. Virtual Agent was enhanced and updated in the Yokohama release.

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