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Office 365 Multi Factor Authentication (MFA) enhances account security by requiring additional verification methods beyond just a username and password. Users are advised to wait for IT to enable MFA on their accounts before configuring it, with instructions provided for setting up the Microsoft Authenticator app. The document also addresses common questions regarding MFA verification frequency, app functionality, and troubleshooting steps.

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11 views

multi_factor authentication user_guide_0

Office 365 Multi Factor Authentication (MFA) enhances account security by requiring additional verification methods beyond just a username and password. Users are advised to wait for IT to enable MFA on their accounts before configuring it, with instructions provided for setting up the Microsoft Authenticator app. The document also addresses common questions regarding MFA verification frequency, app functionality, and troubleshooting steps.

Uploaded by

willmorekanan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 7

Multifactor Authentication Overview

Office 365 Multi Factor authentication (MFA) provides additional security for your user
account. MFA is a method of verifying who you are that requires more than just a username
and password. Sign in can only be completed once you have acknowledged a sign in
verification process either by text message, voice call or via a smartphone authenticator
app.

Instructions to configure MFA

At this stage no action is required, we recommend you wait to be prompted before


configuring MFA
Once IT have enabled your account for MFA, you will be prompted to follow the instructions
below and you will be guided through the configuration process.
Following the steps below will configure MFA notifications on the mobile app which is the
most convenient way to verify your identity.
If your preference is to configure the application in advance, please go to this link
https://aka.ms/MFASetup
This will take you directly to your security info page;
Complete the steps below

• Click the “Add Method”,


• Choose Authenticator app and follow the instructions below from step 4
##NOTE##
If pre-configuration is completed, you will still not be prompted for MFA validation until
your account is enabled by IT

1. On your computer

Go to portal.office.com
and enter your
@fxplus.ac.uk or
@falmouth.ac.uk
email address if
prompted.

##NOTE##

If already logged into


office 365 App go
straight to Step 3

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Using Office 365 Multifactor Authentication

2. Enter your account


password as requested.

3. After authentication
you will be prompted to
provide additional
information to enable
MFA. Click Next.

4. Download the
Microsoft Authenticator
app from the Google
Play Store or the Apple
App Store

##NOTE##
Don’t Disable Push
Notifications the MFA
App requires this
functionality

##NOTE##

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Using Office 365 Multifactor Authentication

If you already have the


Authenticator App
installed go to Step 5

5. We strongly
recommend you
configure the Microsoft
Authenticator app by
clicking Next. This is the
most convenient way
MFA method. Other
applications are
supported by choosing “I
want to set up a
different method”.

6. Press Next

7. Launch the mobile app


and choose Add an
account. Then select
work or school account.
Present the QR code on
your screen to the app.

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Using Office 365 Multifactor Authentication

8. Scan the QR code


presented on the screen
using the Microsoft
Authenticator app.
Once successfully added
press Next

##NOTE##
The QR Code Generated
is unique to your set up
and time sensitive so if a
significant delay occurs
between scanning from
your phone it is
recommended that you
press back, then next
and the code will be
refreshed.

9. A test notification will


be sent to your phone to
approve

10. Approve the sign in


prompt on your
smartphone.

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Using Office 365 Multifactor Authentication

11. Click Next.

12. Success! Click Done


to complete your MFA
configuration.

13 . Restart Any If you have any Micorsoft 0365 App that were open during this
Microsoft Apps process (such as Outlook) you may see they are prompting for
prompting for password password authentication.

##NOTE## Simply restart the application and they will continue to


function as expected.
Restart recommended as
some tasks requesting To ensure all background tasks are refreshed the easiest
credentials may be solution is to simply restart your PC / Mac
hidden

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Using Office 365 Multifactor Authentication

Frequently asked questions


How many often will I have to provide MFA verification?

Once you have performed an MFA authentication you should not be prompted again unless
you change your password. If you clear your browser cookies, use a different browser or use
a private browsing window you will have to perform MFA again to verify your identity. If you
keep being asked to provide MFA verification, please speak with the IT ServiceDesk.

Why does it show a “one-time passcode” when there is no-where to enter it?

The “one-time passcode” generated by the Microsoft app just in case there is no active data
signal at the point you are presented with an MFA challenge, in most instance the App will
just request “Approve” so this will not be used, however it is there as a back-up for potential
future requirements and should you have no active data connection on your device as the
time of the request.

Does the App retain, track or hold any of my personal data?

The Microsoft Authenticator app does not any retain information outside of the information
provided when setting up your work credentials.
It is purely a number generator for security keys.

I've lost access to my phone and cannot access my account, what should I do?

If you have lost access to the app and the backup phone number, please contact the
ServiceDesk. IT will have to reset your MFA settings.

Can I use a third party MFA application (e.g. Google authenticator, Authy)

Most authenticator applications can be used. However, push notifications (a message that
pops up on your mobile device) are only supported with the Microsoft Authenticator app.

To add a third-party app complete the following steps:

• Go to your MFA dashboard here

• Click Add method

• Select Authenticator app

• Click Add

• Click "I want to use a different authenticator app" and then follow the onscreen
instructions.

I’m having issues configuring the Authenticator App.

Try using text message verification as a workaround. If you continue to have issues, please
speak to the IT ServiceDesk.

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Using Office 365 Multifactor Authentication

How can I change my MFA settings?

Go to https://aka.ms/MFASetup and sign in to change your verification options at any time.

What do I do if I’m offline?


The Authenticator app enables you to generate MFA codes completely offline without
access to the internet. This is ideal if you are abroad and concerned about data roaming
costs.
For more information about the Microsoft Authenticator app, please see here

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