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IAM150
SAP Service and Asset Manager

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PARTICIPANT HANDBOOK
INSTRUCTOR-LED TRAINING
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Course Version: 2411
Course Duration: 4 Days
Material Number: 50162416

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Typographic Conventions

American English is the standard used in this handbook.

The following typographic conventions are also used.

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Contents

ix Course Overview

1 Unit 1: Explaining the Product in an Overview

3 Lesson: Explaining Mobile Asset Management in Intelligent Asset

Management
7 Lesson: Explaining SAP Service and Asset Manager Features
23 Exercise 1: Download SAP Service and Asset Manager from the
App Store or Play Store

29 Unit 2: Explaining the SAP Service and Asset Manager Application

Architecture

31 Lesson: Explaining the End-to-End Architecture Components

35 Lesson: Explaining the Client Architecture
39 Lesson: Explaining SAP Business Technology Platform Mobile
Services
41 Lesson: Explaining the Mobile Development Kit Design Time Tooling
43 Lesson: Explaining the SAP Cloud Connector
45 Lesson: Explaining the SAP Gateway
49 Lesson: Explaining the Mobile Application Integration Framework
(MAIF)

65 Unit 3: Performing the Installation, Deployment, and Setup

67 Lesson: Setting Up the Mobile Application Integration Framework

(MAIF)
71 Lesson: Setting Up the SAP Gateway
73 Lesson: Setting Up the SAP Cloud Connector
87 Lesson: Setting Up SAP Business Technology Platform Mobile
Services
93 Exercise 2: Onboard Your Mobile Device
101 Lesson: Setting up the Client Development Environment
103 Exercise 3: Setup Development Environment in SAP Business
Application Studio

127 Unit 4: Performing the Configuration of an Out-of the Box Mobile App

128 Lesson: Configuring the Mobile Application Integration Framework

133 Exercise 4: Change Work Order Assignment
139 Lesson: Enabling Push Notifications
147 Lesson: Managing Attachments in SAP Service and Asset Manager
155 Lesson: Using the Online Search Features in SAP Service and Asset
Manager
157 Lesson: Using OData Offline Custom Headers

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165 Unit 5: Using the Application Extensibility

167 Lesson: Explaining the Extension Options

169 Lesson: Performing Basic Extensions
171 Exercise 5: Create and Customize a Custom Component
191 Exercise 6: Extend SSAM by Adding a new Field to Work Order,
Part 1 Back-end
199 Exercise 7: Extend SSAM by Adding a new Field to Work Order,
Part 2 MDK Metadata
211 Lesson: Performing Advanced Extensions
213 Exercise 8: Extend SSAM by Creating a new Entity (Purchase
Organization)
233 Exercise 9: Create a Purchase Requisition via SAP GUI
237 Exercise 10: Download Purchase Requisition (Part-1: Back-end)
275 Exercise 11: Download Purchase Requisition (Part-2: MDK
Metadata)
283 Exercise 12: Create Purchase Requisition (Part 1: Back-end)
293 Exercise 13: Create Purchase Requisition (Part-2: MDK
Metadata)
307 Lesson: Enhancing SAP Service and Asset Manager With Extension
Controls

311 Unit 6: Performing the Debugging and Branding a Client

313 Lesson: Debugging and Troubleshooting Overview

315 Lesson: Debugging MDK using Visual Studio Code
327 Lesson: Using ILOData for Client Inspection
333 Lesson: Client Branding

339 Unit 7: Performing a Root Cause Analysis and Performance

Optimization

340 Lesson: Performing Root Cause Analysis

357 Exercise 14: Perform a Root Cause Analysis (RCA)
366 Lesson: Optimizing the Performance
371 Exercise 15: Remove an Entity Set to Improve Synchronization
Performance
383 Exercise 16: Optimize OData Queries

397 Unit 8: Describing Upgrade and Support

399 Lesson: Explaining Tips and Tricks for Implementation

405 Lesson: Upgrading SAP Service and Asset Manager
411 Lesson: Getting Support

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419 Unit 9: Trawling Through the Appendices

421 Lesson: Exercises for Reference, Area: Setup

423 Exercise 17: REFERENCE ONLY: Enable Cloud Foundry Mobile
Services
427 Exercise 18: REFERENCE ONLY: Set Up Cloud Foundry Space
431 Exercise 19: REFERENCE ONLY: Download Required
Components from the SAP Software Center
435 Exercise 20: REFERENCE ONLY: Create the SAP Service and
Asset Manager Mobile Application in BTP Mobile Services
449 Exercise 21: REFERENCE ONLY: (Old version) Create and
Customize a Custom Component
466 Lesson: Exercises for Reference, Area: Debugging and Client
Branding
467 Exercise 22: REFERENCE ONLY: Prepare the VS Environment
for Mobile Development Kit
473 Exercise 23: REFERENCE ONLY: Prepare Workspace for MS
Visual Studio Code
482 Lesson: Enabling Components
487 Exercise 24: REFERENCE ONLY: Enable the Crew Management
Component
497 Lesson: Old Exercises "Performing Advanced Extension"
501 Exercise 25: REFERENCE ONLY: Extend SAP Service and Asset
Manager Functionality (with a New Entity): Part 1 Back-end
523 Exercise 26: REFERENCE ONLY: Extend SAP Service and Asset
Manager Functionality (with a New Entity): Part 2 MDK
549 Exercise 27: REFERENCE ONLY: Create Work Order for External
Processing Using Purchase Order

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Course Overview

TARGET AUDIENCE
This course is intended for the following audiences:
● Application Consultant
● Development Consultant
● Technology Consultant
● Support Consultant
● Business Analyst
● Developer
● Enterprise Architect
● Solution Architect

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UNIT 1 Explaining the Product in an

Overview

Lesson 1
Explaining Mobile Asset Management in Intelligent Asset Management 3

Lesson 2
Explaining SAP Service and Asset Manager Features 7
Exercise 1: Download SAP Service and Asset Manager from the App Store or Play Store23

UNIT OBJECTIVES

● Give an overview of mobile asset management in Intelligent Asset Management

● Give an overview of SAP Service and Asset Manager and list its key features
● List the extension components for SAP Service and Asset Manager
● Download and install the SAP Service and Asset Manager mobile app from Apple App store
or Google Play Store

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Unit 1: Explaining the Product in an Overview

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Unit 1
Lesson 1
Explaining Mobile Asset Management in
Intelligent Asset Management

LESSON OBJECTIVES
After completing this lesson, you will be able to:
● Give an overview of mobile asset management in Intelligent Asset Management

Mobile Asset Management in SAP Intelligent Asset Management

SAP Intelligent Enterprise

Figure 1: SAP Intelligent Enterprise

The Intelligent Enterprise features three key components:

● Intelligent Suite
● Intelligent Technologies
● Digital Platform

Video: SAP Intelligent Enterprise

For more information on SAP Intelligent Enterprise, please view the video in the
lesson Explaining Mobile Asset Management in Intelligent Asset Management in
your online course.

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Unit 1: Explaining the Product in an Overview

It supports integrated end-to-end business processes for the entire value chain:
● Lead to Cash with Customer Experience.
● Source to Pay with Network & Spend Management.
● Total Workforce Management with People Engagement
● Design to Operate with Digital Supply Chain.

Intelligent Digital Supply Chain

Figure 2: Intelligent Digital Supply Chain

By connecting digitally to perfect reality of asset and products through digital twin, intelligent
digital supply chain can enable a collaborative end-to-end digital transformation of asset
lifecycle, from Design to Operate, till end-of-life:
● Design
● Plan
● Manufacture
● Deliver
● Operation
● Maintenance & service

Video: Intelligent Digital Supply Chain

For more information on Intelligent Digital Supply Chain, please view the video in
the lesson Explaining Mobile Asset Management in Intelligent Asset Management
in your online course.

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Lesson: Explaining Mobile Asset Management in Intelligent Asset Management

SAP Intelligent Asset Management

Figure 3: SAP Intelligent Asset Management

SAP Intelligent Asset Management is SAP Digital Supply Chain Solutions for Operate. It
consists of the following solutions:

Asset Central Foundation

Integration data layer between SAP Intelligent Asset Management suite and on-premise
Asset Management solutions.
SAP Business Network for Asset Management
Enable secure asset information collaboration across the business network.
Collaborate with manufacturers, operators, service suppliers, across the network on
asset information.
Provide one network channel for electronic handover of technical asset and maintenance
data to OEMs, service providers, and procurement vendors.
Improve data reliability, reduce object data maintenance, and maintain higher asset
availability.
Use new ways of monetizing the data by advertising and sell value content package
across the network.
SAP Predicative Maintenance and Services
A comprehensive view across asset model, object, transactional, and performance data
in a single solution.
Advanced analytics to support maintenance execution and strategy decisions Machine
learning for maintenance professionals.
SAP Asset Strategy and Performance Management
Risk-based maintenance approach enables better decision-making for maintenance
planning and to reduce the probability of asset failure.
Adopt Reliability Centered Maintenance (RCM) processes, including Failure Modes and
Effects Analysis (FMEA).

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Unit 1: Explaining the Product in an Overview

Manage performance to optimize return on assets across lifecycles. Monitor, review, and
improve maintenance strategies.
Reduce bottlenecks, improve decision-making, and prevent incidents using a holistic
view of asset types and maintenance strategies.
Mobile Asset Management
Eliminate paperwork while reducing downtime and maintenance backlog.
Extend and improve asset life and reliability by shortening work cycles, manage existing
work and asset data anywhere, anytime, online or offline.

LESSON SUMMARY
You should now be able to:
● Give an overview of mobile asset management in Intelligent Asset Management

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Unit 1
Lesson 2
Explaining SAP Service and Asset Manager
Features

LESSON OBJECTIVES
After completing this lesson, you will be able to:
● Give an overview of SAP Service and Asset Manager and list its key features
● List the extension components for SAP Service and Asset Manager
● Download and install the SAP Service and Asset Manager mobile app from Apple App store
or Google Play Store

Overview SAP Service and Asset Manager

Figure 4: SAP Service and Asset Manager

SAP Service and Asset Manager is the next generation mobile solution for SAP Intelligent
Asset Management. It is a high performing native mobile application, developed using the
latest innovations in SAP Business Technology Platform and SAP User Experience.
SAP Service and Asset Manager offers a unified native mobile solution for Enterprise Asset
and Field Service Management, with persona-centric multipersona support and standardized
technology stack using SAP Business Technology Platform Mobile Services.
SAP Service and Asset Manager 2205 supports the following three personas:

1. Maintenance Technician

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Unit 1: Explaining the Product in an Overview

2. Field Service Technician

3. Inventory Clerk

Product Release Info

SAP Service and Asset Manager is developed based on SAP Asset Manager code line,
therefore for SAP Asset Manager customers, it is a standard technical upgrade to start with
SAP Service and Asset Manager. A separate license is required to run SAP Service and Asset
Manager in production. Customer can convert SAP Asset Manager license or acquire new
license for SAP Service and Asset Manager.
The following table provides information on the mainstream maintenance last four releases.

Table 1: Mainstream Maintenance of the Last Four Releases

SAP Service and Asset Manager Release End of Mainstream Maintenance

SAP Asset Manager 2010 Oct 31 2022

SAP Asset Manager 2105 May 31 2023
SAP Asset Manager 2110 Nov 30 2023
SAP Service and Asset Manager 2205 June 30 2024

You can find the latest release info in the Product Availability Matrix: https://
apps.support.sap.com/sap/support/pam and search for SAP SERVICE AND ASSET
MANAGER.

Product Language Support

You can find additional information on this from the help documentation:
Supported Languages | SAP Help Portal
SAP Service and Asset Manager supports the following languages:

Table 2: Supported languages

ar001 - Arabic huHU - Hungarian roRO - Romanian

csCZ - Czech ItIT - Italian ru - Russian

daDK - Danish JpJP - Japanese srRS - Serbian

deDE - German koKR - Korean skSK - Slovak

enUS - English nlBE - Dutch slSL - Slovenian

esES - Spanish nbNO - Norwegian zh_hans - Simplified Chinese

frFR - French plPL - Polish Zh_hant -Traditional Chinese

heHE - Hebrew ptBR - Portuguese

You can find additional information on this from the help documentation:
Supported Languages | SAP Help Portal

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Lesson: Explaining SAP Service and Asset Manager Features

System Integration

Figure 5: System Integration

SAP Service and Asset Manager provides seamless integration with SAP’s digital core. Either
an SAP S/4HANA system or SAP ERP system is required for SAP Service and Asset Manager
to function.
More integration with other SAP Intelligent Asset Management solutions such as Asset
Intelligence Network, Asset Strategy and Performance Management, Predicative
Maintenance and Service are supported, but optional.
GIS map using ESRI is supported, but optional.
SAP Service and Asset Manager reads work order scheduling information from work orders.
There is no dependency on any specific scheduling tool.

Video: System Integration

For more information on System Integration, please view the video in the lesson
Explaining SAP Service and Asset Manager Features in your online course.

Table 3: Required Digital Core System and Supported release

Digital Core System Supported Release

SAP S/4HANA On-Premise 1610 FPS 01 or higher

SAP S/4HANA Cloud Extended Edition 2002 or later

SAP ERP ECC 6 Ehp7 SP14 or higher

Table 4: Device Support

Mobile OS Form Factor

iOS Phone, Tablet

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Unit 1: Explaining the Product in an Overview

Mobile OS Form Factor

Android Phone, Tablet

Functional Features
The SAP Service and Asset Manager 2205 supports three personas:

1. Maintenance Technician

2. Field Service Technician

3. Inventory Clerk

In the past, the Extension components were separately delivered. However, with release SAP
Service and Asset Manager 2205 the Extensions components are merged into the base app
which indicates shift in the strategy from component to persona-based model. Each standard
persona is designed with optimized user experience, data model, and performance
improvement. A user can be assigned multiple personas at the same time, and switch
between personas easily through application profile persona toggle from the device.
New licensing model based on Full Use Equivalent (FUE) Usage Type. Standard SAP persona
can be classified as either Professional Persona (1 FUE) or Standard Persona (0.5 FUE). Refer
to the blog SAP Service and Asset Manager 2205 What’s New, and Configuring Features and
Personas in SAP Service and Asset Manager for more information.
The following table provides a list of features supported by each persona. You can find
additional information in the help documentation Feature to Persona Matrix | SAP Help Portal.

Table 5: Features Supported by Each Persona

Feature Feature Description Maintenance Field Service Inventory
Technician Technician Clerk
CA_ATTACHMENT Attachment support Y Y NA
for business objects
(DMS / BDS / GOS)
CA_BILL_OF_MATE- Bill of material (BOM) N NA NA
RIAL for technical objects
CA_BUSI- Business partner N Y NA
NESS_PARTNER
CA_CLASSIFICATION Classification and Y NA NA
characteristics for
technical objects
CA_CORE_DATA Core data including Y Y Y
org. structure (ex:
Plant, Work Center)
CA_CRE- Create equipment and Y NA NA
ATE_TECH_OBJECT a functional location.
CA_CREW_MANAGE- Crew management N NA NA
MENT
CA_DIGITAL_SIGNA- Digital signature N NA NA
TURE

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