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ServiceNow Developer Resume

The document is a resume for a ServiceNow Developer with over 4 years of experience in designing and implementing solutions on the ServiceNow platform. It highlights work experience at TechSolutions Inc. and InnovateTech Pvt. Ltd., along with relevant education, certifications, and technical skills. Key achievements include improving process efficiency and integrating third-party tools to enhance system interoperability.

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Rajan Kumar
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88 views2 pages

ServiceNow Developer Resume

The document is a resume for a ServiceNow Developer with over 4 years of experience in designing and implementing solutions on the ServiceNow platform. It highlights work experience at TechSolutions Inc. and InnovateTech Pvt. Ltd., along with relevant education, certifications, and technical skills. Key achievements include improving process efficiency and integrating third-party tools to enhance system interoperability.

Uploaded by

Rajan Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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ServiceNow Developer Resume

Contact Information
Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

LinkedIn: [Your LinkedIn Profile URL]

Location: Hyderabad, Telangana, India

Professional Summary
Dedicated ServiceNow Developer with over 4 years of experience in designing, developing,
and implementing solutions on the ServiceNow platform. Proficient in customizing
applications, automating workflows, and integrating third-party systems to enhance
operational efficiency. Demonstrated ability to reduce incident resolution times and
improve user satisfaction through innovative solutions.

Work Experience

ServiceNow Developer
TechSolutions Inc., Hyderabad, India

October 2023 – Present

 Developed and maintained custom applications and modules on the ServiceNow


platform.
 Implemented workflow automations that improved process efficiency by 25%.
 Integrated third-party tools using REST and SOAP APIs, enhancing system
interoperability.
 Collaborated with cross-functional teams to gather requirements and deliver tailored
solutions.

Junior ServiceNow Developer


InnovateTech Pvt. Ltd., Hyderabad, India

June 2021 – September 2023

 Assisted in the development and customization of ServiceNow applications.


 Participated in the migration of legacy systems to the ServiceNow platform.
 Created and managed reports and dashboards to provide insights into ITSM processes.
 Supported end-users and provided training on new functionalities.

Education
Bachelor of Technology in Computer Science

Osmania University, Hyderabad, India

Graduated: May 2021

Certifications
 Certified ServiceNow System Administrator
 ITIL Foundation Certification

Technical Skills
 Languages: JavaScript, HTML, CSS
 ServiceNow Modules: Incident Management, Problem Management, Change
Management, Service Catalog, CMDB
 Tools & Technologies: REST/SOAP APIs, GlideScript, Flow Designer, IntegrationHub
 Databases: MySQL, Oracle
 Others: Agile Methodologies, SDLC, Version Control (Git)

Projects

IT Service Management Automation


 Automated incident and change management processes, reducing manual efforts by
30%.
 Implemented SLA tracking and notifications to ensure timely resolution of tickets.

Asset Management Integration


 Integrated asset management module with procurement systems, streamlining asset
tracking.
 Developed custom workflows for asset lifecycle management.

Professional Attributes
 Strong analytical and problem-solving skills.
 Excellent communication and interpersonal abilities.
 Adaptable to new technologies and environments.
 Proactive team player with a focus on continuous improvement.

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