Free People 🌼 (4/21/2025, 3:47:49 PM): Hi ximena! Welcome to FP Chat Bot.

Free People 🌼 (4/21/2025, 3:47:51 PM): This chat conversation may be monitored or
recorded by Free People or its partners or third-party vendors. This sharing and
retention of information helps us enhance your user experience and maintain the
quality of our products and services.
Free People 🌼 (4/21/2025, 3:47:52 PM): You are consenting by continuing with this
interaction.
Free People 🌼 (4/21/2025, 3:47:53 PM): Are you inquiring about your order placed on
04-18-2025
that included Made It Mine Skirt Set Black - XS that
has a status of 'Partially Shipped'?
Free People 🌼 (4/21/2025, 3:47:55 PM): Button Selections:
Yes
No
null (4/21/2025, 3:48:07 PM): Yes
Free People 🌼 (4/21/2025, 3:48:13 PM): Yay! Your order has been processed and is
now on the way, in multiple shipments.
Free People 🌼 (4/21/2025, 3:48:14 PM): For the most up to date information, please
refer to your order history, using the following link.
Free People 🌼 (4/21/2025, 3:48:16 PM): freepeople.com/order/FP22634226?
customerZipCode=10019&utm_campaign=order_confirmation&utm_source=transact&utm_mediu
m=email&utm_content=order-number
Free People 🌼 (4/21/2025, 3:48:17 PM): Were you able to get what you needed?
Free People 🌼 (4/21/2025, 3:48:18 PM): Button Selections:
Yes
No
null (4/21/2025, 3:48:20 PM): No
Free People 🌼 (4/21/2025, 3:48:21 PM): Sorry to hear that! If there's something
else I can help you with, please select from the menu below.
Free People 🌼 (4/21/2025, 3:48:23 PM): Menu Options:
Track My Order
Change or Cancel Order
Help with Order Issues
Returns & Exchanges
Chat with an Agent
null (4/21/2025, 3:48:34 PM): Help with Order Issues
Free People 🌼 (4/21/2025, 3:48:36 PM): Sorry to hear you're having trouble with
your order.
Free People 🌼 (4/21/2025, 3:48:37 PM): Which of the following are you experiencing?
Free People 🌼 (4/21/2025, 3:48:38 PM): Menu Options:
Damages & Defects
Wrong item/color received
Lost package
Missing item
Other order issues
null (4/21/2025, 3:48:43 PM): Other order issues
Free People 🌼 (4/21/2025, 3:48:44 PM): Okay. Please select the other order issue
you are experiencing.
Free People 🌼 (4/21/2025, 3:48:46 PM): Menu Options:
My item is on backorder
I need help with promotions
Billing & Charges
Something else
null (4/21/2025, 3:48:51 PM): Billing & Charges
Free People 🌼 (4/21/2025, 3:48:53 PM): Okay! Please select one of the following so
we can better assist.
Free People 🌼 (4/21/2025, 3:48:54 PM): Menu Options:
Pending Charges
Applied Credit Status
 Return Label Fees
Gift Card Questions
Other Inquiries
null (4/21/2025, 3:48:58 PM): Pending Charges
Free People 🌼 (4/21/2025, 3:49:00 PM): When you place your order, your form of
payment will be authorized (not charged). This authorization ensures the funds for
the order are available while your order prepares to ship.
Free People 🌼 (4/21/2025, 3:49:01 PM): If your order is cancelled for any reason,
the authorization will automatically be removed in 5-7 business days.
Free People 🌼 (4/21/2025, 3:49:02 PM): Were you able to get what you needed?
Free People 🌼 (4/21/2025, 3:49:04 PM): Menu Options:
Yes
No
null (4/21/2025, 3:49:22 PM): No
Free People 🌼 (4/21/2025, 3:49:24 PM): A Customer Service Representative will be
able to further assist you. Would you like to be connected?
Free People 🌼 (4/21/2025, 3:49:26 PM): Button Selections:
Yes
No
null (4/21/2025, 3:49:27 PM): Yes
Free People 🌼 (4/21/2025, 3:49:29 PM): One moment, please, while we transfer you.
Free People 🌼 (4/21/2025, 3:49:30 PM): Your experience is important to us, and
after this interaction, you may receive a survey. We hope you'll take a few moments
to share feedback regarding our interaction!
Barikynti R (4/21/2025, 3:49:32 PM): How's it going? My name is Barikynti - what
can I help you with today?
null (4/21/2025, 3:50:15 PM): Hii, On friday I order some things but I see that I
love have charge of one of the three things that I order
null (4/21/2025, 3:50:24 PM): only*
Barikynti R (4/21/2025, 3:51:31 PM): I'm sorry to hear that. May I have the order
number?
null (4/21/2025, 3:51:57 PM): yes
null (4/21/2025, 3:52:22 PM): FP22634226
Barikynti R (4/21/2025, 3:52:40 PM): Thank you.
Barikynti R (4/21/2025, 3:54:55 PM): Thank you for waiting.