T U E S D AY, A P R I L 0 7 T H , 2 0 0 9 V O L U M E 6 / I S S U E

07
Dear Customer,

You may have recently read the news regarding Bombardier Aerospace's fiscal 2008 /
2009 annual results and an announcement regarding a planned reduction in our workforce.
I would like to take a moment to discuss this news with you in greater detail, as you may
have questions regarding the impact of planned job cuts on the Customer Services
organization and on our ability to support you moving forward.

Allow me to start off by reassuring you that the forthcoming workforce reductions should
have no impact on the level of service we provide. The difficult decision to reduce our
workforce was the result of a drop in demand for new aircraft - a situation that all
manufacturers in the aerospace industry face - not a lessening of focus on service and
support.

The investment we have made in improving the Customer Services organization and in
instilling our employees with a passion for customer service excellence is yielding results.
We remain more committed than ever, not only to maintain current service levels, but to
improve them further. In short, you are telling us that you are seeing a difference and that
we must continue the course. I am telling you that we will.

Finally, I reaffirm our commitment to supporting you in this downturn, as we have and will,
in the good times. Despite the hardships that exist, we have some bold plans for Customer
Services and Support this year and I look forward to providing you with some good news
in the near future.

Thank you for your ongoing support,

Andy Nureddin
Vice President, Customer Services and Support

BOMBARDIER BUSINESS AIRCRAFT Customer Forum & Newsletter / TUESDAY, APRIL 07TH, 2009 / VOLUME 6 / ISSUE 07 1 of 9
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Product & Support News... Cont’d BOMBARDIER
LEARJET, CHALLENGER, AND GLOBAL SERIES CUSTOMERS
Parts Logistics - Customer Terms & Conditions - Revised April 2009
In response to your feedback we have changed our Terms and Conditions (T&C) related to core return
times and fees.

The revised April 2009 T&C have eliminated the confusing 5-day grace period and reinstated original core
return times of 15 days domestic and 20 days international. We are retaining the "first day late fee" at
$500 to encourage timely returns.

As a further relaxation, we have formally recognized the difficulty in returning parts from certain country
regions (see below) and will allow 30 days before late fees apply. As always, we encourage you to notify us
in advance should you have some verifiable reason for not being able to comply with a given transaction.

Two major differences in Articles 13 and 14 of the April 2009 revision are:

1. Removal of the "grace period" wording and re-instatement of fixed days. A $500 initial Late Core
Fee is charged on the first day the core is late from the ship date of the serviceable unit. The
overall late fee is still assessed at $100 per day, with outright billing of the new sales price of the
component at day 30.
2. Customers located in Brazil. Russia, India and China (BRIC) regions of the world will now have 30
days to return their cores to Wichita before late charges are assessed. Outright billing of the new
sales price of the component will now occur at day 40.

Examples of application of late fees:

As with the original T&Cs, when a customer orders a part through Bombardier from a vendor for an
Advance Exchange (vendor owned part), the customer falls under the T&C of that respective vendor. It is
important to note that many of the vendors we deal with have more stringent return times and substantial
penalties for late core returns and return unused fees.

We encourage you to utilize the Online MRA system when working with your returns to Bombardier. This
system provides you with complete visibility and aging of all of your outstanding returns based on your
account number. Using this tool will be an important part in helping you manage your returns and
minimizing the possibility of any fees being assessed. You can sign-up for this functionality through the
CIC and your profile settings*.

A copy of the revised T&C is available for you to review on the password-protected CIC website at
http://www.cic.bombardier.com.

* The Online MRA tool can be requested by logging into the password-protected area of CIC website (http://www.cic.bombardier.com).
Once logged on, select the "my profile" menu located at the upper left corner of your screen. From there you can request access to
MRA and other Online services by selecting the appropriate check box.

BOMBARDIER BUSINESS AIRCRAFT Customer Forum & Newsletter / TUESDAY, APRIL 07TH, 2009 / VOLUME 6 / ISSUE 07 2 of 9
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Product & Support News... Cont’d BOMBARDIER
LEARJET SERIES
Master Minimum Equipment List
As a reminder, you can send Master Minimum Equipment List (MMEL) suggestions directly to electronic
mail-in address specifically created for that purpose. This means that you do not need to remember your
point of contact for your MMEL questions as we have assigned a specialist from each program to respond
to your suggestions.

For the Learjet series aircraft, send your e-mail suggestions to [email protected]

Also, the MMEL information is available on the password-protected CIC website at

http://www.cic.bombardier.com. Proposals and any other information pertaining to MMEL will also be
grouped in the same location. To navigate to your MMEL information on the CIC website, go to Technical
Library > General Publications > Your aircraft family > Your aircraft model (if applicable) > MMEL.

See the following as an example of the path on the CIC website:

We are looking forward to hearing your suggestions, so please send us an e-mail at

[email protected].

BOMBARDIER BUSINESS AIRCRAFT Customer Forum & Newsletter / TUESDAY, APRIL 07TH, 2009 / VOLUME 6 / ISSUE 07 3 of 9
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Product & Support News... Cont’d BOMBARDIER
LEARJET 60/60XR
Operations Data Now Available on the CIC Website
In an effort to improve our service offerings to customers, Learjet has added the Learjet 60 and 60XR
operations data (Flight Manuals) to the CIC website.

The Learjet 60 Operations Manual set includes: Learjet 60XR Operations Manual set includes:
S Airplane Flight Manual (FM-123) - Change 36 S Airplane Flight Manual (FM-133) - Change 3
ΠAirplane Flight Manual Addenda ΠAirplane Flight Manual Addenda
ΠFuel Servicing - August 1, 2005 ΠFuel Servicing - August 1, 2005
ΠEngine Oil Servicing - May 1, 2008 ΠEngine Oil Servicing - May 1, 2008
ΠGround De-icing/Anti-Icing - November 13, 2008 ΠGround De-Icing/Anti-Icing - November 13, 2008
ΠWet/Contaminated Runway Data - Change 5 ΠWet/Contaminated Runway Data - Original
S Configuration Deviation List - December 13, 1993 S Crew Checklist (CL-133) - Change 1
S Crew Checklist (CL-123B) - Revision 8 S Pilot’s Manual (PM-133) - Original
S Pilot’s Manual (PM-123) - Change 5 S Dispatch Deviation Guide (MP-136) - Change 1
S Dispatch Deviation Guide (MP-136) - Change 1 S Recommended Operating Procedures and
Techniques - Original

For ordering information, please contact the Learjet Technical Publications group through the Customer
Services Hotline at 1-866-538-0247 / 316-946-6100, select option 4; or by email at
[email protected]

The manuals are available on our password-protected CIC website at http://www.cic.bombardier.com within
“Technical Library” > “Manuals” > “Maintenance & Flight” > for “Learjet”.

Upcoming Flight Line Avionics Maintenance Courses

The following Rockwell Collins Flight Line Avionics Maintenance Courses are scheduled for 2009 and will
be offered in Cedar Rapids, Iowa free of charge to owner-operators.

Class title Dates Course #

Learjet 60XR Jun 8-12 523-0808076
SATCOM Jun 23-25 523-0779580
CES-5000 Jul 7-9 523-0808010
Challenger 604 Jul 20-24 523-0779466
Challenger 605 Jul 27-31 523-0808075
Challenger 300 Aug 3-7 523-0779586

If you are interested in attending one of these sessions, you may contact the training department directly at
319-295-4672 or e-mail the following information to [email protected]

S Attendee's Name:
S Phone/Fax/email:
S Company Represented:
S Company or Home Address:
S Course Required (catalog part number or course title):
S Course Date:

BOMBARDIER BUSINESS AIRCRAFT Customer Forum & Newsletter / TUESDAY, APRIL 07TH, 2009 / VOLUME 6 / ISSUE 07 4 of 9
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Product & Support News... Cont’d BOMBARDIER
CHALLENGER 300
Introduction of a New Main Tire/Wheel Assembly - ATA 32
Bombardier has received many reports from operators of main tire fast shoulder wear (relative to the center
ribs also known as stepwear).

Goodyear has introduced an improvement to the main tire to get a more even tread wear. The
improvement is to narrow the outer grooves from 0.304 inches wide to 0.110 inches and reduce their depth
from 0.290 inches to 0.220 inches. The added weight of tread rubber due to the smaller groove volume is
less than 0.3 lb per tire and was approved by Bombardier, Goodrich and Messier-Dowty. This new tire
went through TSO testing.

This change has shown on other main tires installed on Challenger 601 and CRJ to reduce or eliminate
stepwear without affecting groove cracking or hydroplaning.

A part number change of the main tire and main tire/wheel assembly was requested by Bombardier for
traceability and for operator's notification of a change that will improve the tread wear.

Old Main Tire P/N 269K43-1 New Main Tire P/N 269K43-2

Old Main Tire/Wheel Assembly P/N 415-133-1 New Main/Wheel Tire Assembly P/N 415-133-2

The old main tire can be used in any combination on axle or gear with the new tire until depletion of stock.

Aircraft Illustrated Parts Catalog Temporary Revision No 32-2, dated March 19/09. It will be added to the
next AIPC revision scheduled for the 2nd quarter of 2009. Customers can access this Temporary Revision
online through the password-protected CIC website, within “Technical Library” > “Manuals” > “Maintenance
& Flight” > for “Challenger” > Challenger 300 Maintenance Manuals or within “Technical Library” >
“Manuals” > “Revision Status & Temporary Revisions” > for “Challenger 300”.

CHALLENGER 605
Closet Blow Out Panel - ATA 25
The front left hand closet wardrobe is equipped with a blow out panel which is designed to blow either
inwards or outwards in the unlikely event of a decompression.

It has been brought to our attention that the floor of the wardrobe is being used for storage purposes
despite an advisory placard which states NO STORAGE IS ALLOWED ON FLOOR OF CABINET. Items
stored in front of the panel constitute a danger to passengers and crew in the event of a decompression as
loose items could be propelled into the local cabin area. Additionally the blow out panel may not be
permitted to function to its intended design.

Operators are reminded to observe the placard by not using the floor of the wardrobe for storage purposes.

BOMBARDIER BUSINESS AIRCRAFT Customer Forum & Newsletter / TUESDAY, APRIL 07TH, 2009 / VOLUME 6 / ISSUE 07 5 of 9
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Product & Support News... Cont’d BOMBARDIER
CHALLENGER 604/605, CHALLENGER 850 AND GLOBAL SERIES
Bombardier Preferred Completion Centers
Customers are reminded that claims related to completion issues on aircraft that were subcontracted for
completion to one of our Preferred Completion Centers (e.g.: Midcoast, Savannah Air Center, Lufthansa
Technik) should first be addressed to that specific completion center. In case of a warranty dispute or
disagreement, you are welcome to contact your Bombardier Warranty Department representative for
clarification.

Challenger 850:

The focal point of contact for warranty handling related to Challenger 850 completed aircraft at Lufthansa
Technik is: Lufthansa Bombardier Aviation Services (LBAS)
LBAS AOG-Hotline: +49 30 8875 4600
Challenger 850 Support email: [email protected]
All coordination and management of LBAS customer support is supervised by:
Mr. Joerg Rumstedt, Lufthansa Bombardier Aviation Services
Airport Berlin-Schoenefeld
12521 Berlin, Germany
Tel.: +49 30 8875 4570
email: [email protected]

Challenger 604/605, Challenger 850 & Global Series:

Midcoast Aviation
Jeffrey J. Kubrik, Warranty Administration Manager
MidCoast Aviation, Inc
6400 Curtiss-Steinberg Dr.
Cahokia, IL 62206-1445
http://www.midcoastaviation.com
email: [email protected]
Tel: 618-646-8000
Direct : 618-646-8885
Fax: 618-646-8866

Global Series: Savannah Air Center

Stephen Taylor, VP of Sales
Savannah Air Center
34 Wings Road
Savannah, GA 31408
email: [email protected]
Tel: 912-963-0640 x222
Cell: 912-313-7663
Fax: 912-963-0077

Bombardier Contacts:

Mario Chalifoux Mike Day

Warranty Administrator (Montreal) Warranty Administrator (Wichita)
Tel: 514-855-7435 Tel: 316-946-2302
email: [email protected] email: [email protected]

BOMBARDIER BUSINESS AIRCRAFT Customer Forum & Newsletter / TUESDAY, APRIL 07TH, 2009 / VOLUME 6 / ISSUE 07 6 of 9
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Product & Support News... Cont’d BOMBARDIER
GLOBAL SERIES
Pressurization Schedule - ATA 21
[REPUBLISH FROM THE MARCH 24TH ISSUE AS THE TITLE & ATA WERE ERRONEOUS]
Some operators have recently experienced discomfort related to pressurization on Global Series aircraft
equipped with Cabin Reduced Altitude Option. The Customer Support investigation confirms that under certain
modes of operation or flight phases, the pressurization system maintains the cabin pressure at the system
specification limits, which may cause passengers discomfort.

This article is written to provide useful information about the cabin pressurization system operation on Global
aircraft equipped with Cabin Reduced Altitude Option. It also provides explanations about the primary mode of
operation, the secondary mode of operation and includes an example.

Primary mode of operation (FMS)

The PRIMARY mode is used when the following conditions are met:
S AUTO PILOT and vertical navigation (VNAV) are engaged
S FMS information are valid
S LAND ELEV FMS / MAN selector switch is set to "FMS"
During climb, after take-off, the pressurization system sets the cabin pressure to the cruise cabin altitude at the
maximum allowed cabin Rate of Climb (ROC = 500 ft/min). The maximum ROC is maintained until the cruise
cabin altitude is reached, disregarding the aircraft rate of climb.

The cruise cabin pressure is computed by choosing the lowest pressure between the following values provided
by the FMS:
1. Theorical Cabin pressure (PCTH in Table 1) based on FMS cruise Altitude (ZA in Table 1)
2. Landing Field Elevation pressure as computed in FMS.

In primary mode, the schedule is always based on FMS data.

Secondary mode of operation

In secondary mode, the Cabin Pressure Controller (CPC) always uses the current aircraft pressure altitude and
aircraft vertical speed to compute the pressurization schedule for the flight. The calculation is always done
according Table 1.

Example

Primary mode
The Graphic 1 below shows pressurization data that were recorded on a flight. Data was recorded for the first
1:15 minutes, approximately. Time scale is shown on the bottom of Graphic 1.
The following parameters were recorded:
S Cabin Altitude (Green) S Cabin Rate of Climb (Orange) S Aircraft Pressure Altitude (Blue)
The aircraft took-off with a selected FMS cruise altitude of 43,000 ft and a landing field elevation of 500 ft.
Pressurization was in primary mode. After take-off, the cabin ROC went immediately to 500 ft/ min until the
cruise cabin altitude of 4,104 ft was reached.

The cabin cruise altitude was computed to 4,104 ft based on the following:

1. 4,104 ft is the theorical Cabin Altitude (ZCTH in Table 1) corresponding to an FMS cruise altitude of 43,000 ft
(ZA in Table 1).
2. The pressure present at an altitude of 4,104 ft is 12.64 PSI.
3. The pressure present at an altitude of 500 ft is 14.43 PSI (Landing Field Elevation)
4. The pressure at 4,104 ft (12.64 PSI) is lower than the pressure at 500 ft (14.43 PSI).
5. The Cabin Altitude for the flight is therefore 4,104 ft.
Cont’d on Page 8...

BOMBARDIER BUSINESS AIRCRAFT Customer Forum & Newsletter / TUESDAY, APRIL 07TH, 2009 / VOLUME 6 / ISSUE 07 7 of 9
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Product & Support News... Cont’d BOMBARDIER
GLOBAL SERIES - Pressurization Schedule ... Cont’d from Page 7
In a scenario where the same aircraft would land at 8,000 ft, the cabin altitude would be maintained to 8,000 ft
instead of 4,104 ft for the flight because the Pressure at 8,000 ft (10.91 PSI) is lower than the pressure at
4,104 ft (12.64 PSI).

Secondary mode
About 55 minutes into the flight, the Landing Elevation Switch was selected to Manual causing the system to
change to secondary mode. When selected, the aircraft pressure altitude was 40,000 ft and the FMS cruise altitude
was still 43,000ft. Switching to secondary mode transferred the data source from FMS cruise altitude (43,000 ft) to
current aircraft pressure altitude (ZA) of 40,000 ft. The cabin altitude (ZCTH) decreased to 3,450 ft as per Table 1.
After approximately 10 minutes spent in manual mode, the pilot initiated a climb from 40,000 ft to 45,000 ft. The
cabin altitude re-adjusted by following the aircraft pressure altitude (ZA). The cabin altitude finally stabilized at
4,500 ft (ZCTH) based on the new cruise altitude (ref: Table 1.).

Graphic 1

TABLE 1: Theoretical
law for aircraft equipped
with Cabin Reduce
Altitude Option

BOMBARDIER BUSINESS AIRCRAFT Customer Forum & Newsletter / TUESDAY, APRIL 07TH, 2009 / VOLUME 6 / ISSUE 07 8 of 9
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Product & Support News... Cont’d BOMBARDIER
Recent Releases 700-56-006 / 700-1A11-56-003 [Opt.] - Modification -
Electric Window Shade Assembly - Removal of Shear
ADVISORY WIRES / COMMUNIQUES Shade from Window

BCSBA COM 0217 - All Learjet, Challenger & Global 700-11-023, Rev. 1 / 700-1A11-11-007, Rev. 1 [Rec.] -
Customers - Final Reminder - Bombardier M&O in 2 Modification - Interior Placards - Installation of New
weeks, dated Apr 06/09 Placards to Prevent Water Spillage

BCSBA COM 0188, Rev. 1 - Challenger 300 - NEW 700-53-040 / 700-1A11-53-016 [Rec.] - Modification -
SmartPubs Technical Publications Viewer Available for Avionics Bay - Installation of Protective Covers over the
Challenger 300 Aircraft, dated Mar 26/09 FCU and SFCU Units
700-38-026 [Rec.] - Modification - Potable Water
SERVICE BULLETINS System - Introduction of New 26 Gallon Water Tank for
Learjet Series (Mar 25/09 to Apr 07/09) Pump System
SB40-57-01 (LJ40) SB45-57-8 (LJ45) [Opt.] - Structures 700-38-025 [Rec.] - Modification - Potable Water
- Installation of Wing Attachment Link Assembly Phenolic System - Introduction of New 13 Gallon Water Tank for
Washer Pump System
SB55-25-8 (LJ55) [Rec.] - Equipment/Furnishings - 700-29-021 / 700-1A11-29-004 [Rec.] - Modification -
Installation of the Aft Lavatory Overhead Lights Circuit No. 2 & No. 3 Hydraulic Systems - Relocation of
Protection Hydraulic Lines In the Wing Auxiliary Spar
SB60-25-21 (LJ60) [Rec.] - Equipment/Furnishings - Info Sheet and Pilots Info Sheet 700-27-054 / Info
Modification of the Cabin Reading/Table Lights Sheet and Pilots Info Sheet 700-1A11-27-012 -
Challenger Series (Mar 25/09 to Apr 07/09) Modification - Control and Indicating Systems -
Modifications to Permit Zero Flap Take-Off Capability
100-29-13 (CH300) [Rec.] - Modification - Hydraulic-
Pressure Indicating System - Relocation of the Pressure
Transducer for the Left Hydraulic System
100-34-24 (CH300) [Rec.] - Modification - Pitot-Static and
Temperature System - Replacement of the Standby Pitot
Probe Calendar of Events
100-38-02 (CH300) [Rec.] - Modification - Waste M Bombardier M&O Conference
Disposal - Modification of the Galley Drain Valve April 20th to 23rd - Hotel InterContinental Dallas
Configuration Dallas, Texas Register now at...
http://www.BombardierMO2009.com
100-23-08, Rev. 01 (CH300) [Opt.] - Modification - Preferred rates for your hotel, air travel, hotel shuttle
Satellite Communication System (SATCOM) - Installation and car rental - full details are available on our M&O
of the Iridium Antenna Option (C23-416) website!
Info Sheet 100-29-13 - Modification - Hydraulic-Pressure
Indicating System - Relocation of the Pressure M European Safety Standdown
Transducer for the Left Hydraulic System May 11th - Geneva, Switzerland
www.safetystanddown.com
Info Sheet 605-31-001 - Modification - Flight Data System
- Installation of the FAR 135 Enhancement Package M 9th Annual European Business Aviation
Global Series (Mar 25/09 to Apr 07/09) Convention & Exhibition (EBACE2009)
700-27-054 / 700-1A11-27-012 [Opt.] - Modification - May 12th to 14th - Geneva, Switzerland
Control and Indicating Systems - Modifications to Permit http://www.ebace.aero
Zero Flap Take-Off Capability
M Paris Air Show
700-25-026 / 700-1A11-25-022 [Rec.] - Modification - June 15th to 21st - Paris, France
General - Sealing of Cabin Floor to Prevent Water http://www.paris-air-show.com
Seepage to Underfloor
700-38-024 [Rec.] - Modification - Potable Water System M Challenger 300 Advisory Committee
- Replacement of the 13 Gallon Shaw Water Tank with a June 10th to 12th
Newly Designed Tank http://www.cic.bombardier.com

The Customer Forum and Newsletter is intended for general information purposes only and Bombardier does not assume or accept any responsibility for any use of such
information. In particular, it is not to be used for the maintenance, servicing or other technical requirements of any Bombardier product as it may not contain all
necessary information. Bombardier technical manuals and/or Engineering documents take precedence over the content of this publication.

BOMBARDIER BUSINESS AIRCRAFT Customer Forum & Newsletter / TUESDAY, APRIL 07TH, 2009 / VOLUME 6 / ISSUE 07 9 of 9
PLEASE FORWARD YOUR “SUBSCRIPTION REQUESTS” TO [email protected]