–

Alfen service sheet

Error codes and problem-solving

Display Troubleshooting OCPP Statusnotification

Code Error message text Icon Possible causes Possible solutions Info field OCPP 1.5 OCPP 1.6
OCPP 2.0.1

Generic
001 Not able to charge. Unknown generic error. Contact the service department of your Generic OtherError OtherError
Please call for support. charge point supplier.

Error inside charge point

101 One moment please. DC fault current (>6mA) One specific Contact your car RCD signalled Groundfailure Groundfailure
Your charging session detected by charging vehicle: dealership. DC power actual
will resume shortly. station. 8.5mA
All vehicles: Contact the service
department of
your charge point
supplier.
102 Not able to charge. Internal error. Contact the service department of your Power switch PowerSwitch PowerSwitch
Please call for support. Unexpected or no charge point supplier. error Failure Failure
voltage on output of • Check power board.
power board.
104 Not able to charge. Internal error. Contact the service department of your Internal 12V OtherError InternalError
Please call for support. Voltage to low on charge point supplier. supply voltage
internal power supply • Check power board. levels too low.
(power board).
105 Not able to charge. Internal error. Contact the service department of your Unable to PowerMeter PowerMeter
Please call for support. No communication with charge point supplier. communicate Failure Failure
internal power meter. • Check if internal power meter is with power meter.
connected correctly.
• Check if internal power meter is
configured correctly.
• Check internal power meter.
106 Not able to charge. Power interrupted by Contact your installation engineer. RCD AC tripped, GroundFailure GroundFailure
Please call for support. internal RCD. • Internal RCD (Type A: 30mA AC) local engineer
tripped. reset needed.
108 Not displayed Not Charging station Contact the service department of your Missing P&C OtherError OtherError
displayed configured as Plug & charge point supplier. identifier.
Charge authorization • Configure Plug & Charge ID.
mode and Plug & Charge
ID is not configured.
109 Not displayed Not No connection / Contact the service department of your Unable to ReaderFailure ReaderFailure
displayed connection lost to RFID- charge point supplier. communicate
reader. • Check if RFID-reader is connected with reader.
correctly.

Error in installation
201 Error in installation. Protective earth not Contact your installation engineer. PE connection, OtherError OtherError
Please check connected or unstable. • Recommended earth resistance of the check protective
installation or call for installation < 100 Ohm. earth wiring.
support.
202 Input voltage too low, Supply voltage below Contact your installation engineer. Installer check UnderVoltage UnderVoltage
not able to charge. 210 VAC. voltage levels
Please call your installation:189V.
installer.
206 Temporary set to Charging station is set Contact your charge point operator. Not Used Not Used Not Used
unavailable. Contact to inoperative by the • Firmware update in progress.
CPO or try again later. Charge Point Operator /
the charging station is
updating.

Error codes and problem-solving | Version 1.1 | May 2024

–
Alfen service sheet
Error codes and problem-solving

Display Troubleshooting OCPP Statusnotification

Code Error message text Icon Possible causes Possible solutions Info field OCPP 1.5 OCPP 1.6
OCPP 2.0.1

Error in installation
208 Not displayed Not Supply voltage above Contact the service department of your Installer check OtherError OtherError
displayed 275 VAC. charge point supplier. voltage levels
• Check voltage levels. installation:275V
209 Not displayed Not No connection / Contact the service department of your P1 lost, in safe OtherError OtherError
displayed connection lost to charge point supplier. mode max
DSMR4.x / SMR5.0 (P1) • Check DSMR4.x / SMR5.0 (P1) smart 6A check P1
smart energy Meter. energy Meter connection. connection.
210 Not displayed Not No connection / Contact the service department of your Modbus TCP/IP OtherError OtherError
displayed connection lost charge point supplier. lost, in safe mode
to Modbus TCP/IP • Check Modbus TCP/IP energy meter / max 6A.
energy meter / energy energy management system.
management system.
211 Not able to lock cable. Unable to move locking Contact your installation engineer. Unable to move ConnectorLock ConnectorLock
Please call for support. motor during build-in • Check if locking motor is connected lock motor. Failure Failure
self-test. correctly.
• Check if locking motor can move.
212 Error in installation. Missing phase in Contact your installation engineer. Missing phase UnderVoltage UnderVoltage
Please check installation. • Check voltage levels. L2 in installation.
installation or call for
support.
213 Not displayed Not No connection / Contact the service department of your TIC lost, in safe OtherError OtherError
displayed connection lost to TIC charge point supplier. mode max
smart energy Meter. • Check TIC smart energy Meter 6A. Check TIC
connection. connection.
214 Not able to charge. Tariffs not configured, Contact your charge point operator. Tariffs not OtherError OtherError
Please call for support. required for ad-hoc • Tariffs not configured (StartPrice & configured,
payments with Eichrecht. EnergyPrice). StartPrice &
EnergyPrice
required.

Error in car
301 One moment please Unknown error in • Check car and charging cable. Not Used Not Used Not Used
your charging session communication with car. • Otherwise contact the service depart-
will resume shortly. ment of your charge point supplier.
302 One moment please Safety measure, Vehicle One specific Contact your car Over current PowerCurrent PowerCurrent
your charging session draws more power than vehicle: dealership. detected allowed Failure Failure
will resume shortly. allowed / did not reduce 16.0A actual
power in time according 17.2A.
All vehicles: Contact the service
to the IEC 61851 norm.
department of
your charge point
supplier.
303 One moment please Safety measure, vehicle • Check car and charging cable. Charging is OtherError EV
your charging session has started and stopped • Otherwise contact the service depart- started too often Communication
will resume shortly. charging to often within ment of your charge point supplier. check car and Error
1 minute. cable.
304 Charging not started Cable connected for more • Reconnect cable and start charging Cable connected NoError NoError
yet to continue please than 2 minutes without session within 2 minutes. without tag
reconnect cable. starting a charging • Otherwise contact the service depart- remove cable
session. ment of your charge point supplier. retry.

Error codes and problem-solving | Version 1.1 | May 2024

–
Alfen service sheet
Error codes and problem-solving

Display Troubleshooting OCPP Statusnotification

Code Error message text Icon Possible causes Possible solutions Info field OCPP 1.5 OCPP 1.6
OCPP 2.0.1

Error from outside (user, plug, cable, weather infuences, etc.)

401 Inside temperature Temperature inside the Unexpected: Contact the service Temperature High High
high. charge point above 70 • Ambient tem- department of inside charger > Temperature Temperature
Charging will resume degrees Celsius. perature. your charge point 70.0, actual 71.8.
shortly. • No EV charging. supplier.
Expected: Contact your
• Ambient tem- installation
perature. engineer.
• Installed in
direct sunlight.
• EV charging.
402 Inside temperature low. Temperature inside the Unexpected ambient temperature. Temperature OtherError OtherError
Charging will resume charge point below -40 • Contact the service department of inside charger
shortly. degrees Celsius. your charge point supplier. < -20.0 actual
-30.0.
Expected ambient temperature.

404 Not able to lock cable. Unable to lock the Contact the service department of your Unable to lock ConnectorLock ConnectorLock
Please reconnect cable. charging cable. charge point supplier. charging cable, Failure Failure
• Check socket and charging cable plug. try again.
• Check if the lock motor can move
freely.
405 Cable not supported. Meassure PP resistance One specific cable: Cable broken. PP value out of Mode3Error Communication
Please try connecting of the charging cable is • Issues with range actual: 450 Error
your cable again. out of range according to other charge Ohm.
the IEC 61851 norm. points.
All cables: Contact the service
• No issue with department of your
other charge charge point
point. supplier.
406 No communication Monitored CP voltage One specific cable: Cable broken. CP value out of Mode3Error Communication
with vehicle. level is out of range • Issues with range actual: Error
Please check your according to the IEC other charge -9.8V / -12V.
charging cable. 61851 norm. points.
All cables: Contact the service
• No issues with department of your
other charge charge point
points. supplier.
407 Not displayed Not Charger NoError + NoError +
displayed tilted actual OtherError OtherError
-4128/96/-32.

Alfen ICU B.V.

Hefbrugweg 79 | 1332 AM Almere | The Netherlands
PO-box 1042 | 1300 BA Almere | The Netherlands
Error codes and problem-solving | Version 1.1 | May 2024