PORTAL

TRAINING
!!!!!
For the fast label (sending parcels from yourself to someone else)
You go to sa.fastwaycustomer.com

There you will get your login page. Login details are as follows:
Username:
Password:

Log into your portal.

Then on the home screen you will see the following:

You will see a blue banner just above your available balance with home, track & trace, etc.

Click on the fast label dropdown.

Then click on new consignment.

Now it will look like this:

Receiver details: Put in a company name or person’s name. Always tick the save new customer block
in the right-hand corner next to receiver’s details.
Then click on manual address.

Address 1 is usually the street name and number.

Address 2 is the town.

Suburb is Johannesburg, etc. Always pick the first option if you are not sure about the postal code.

Next to receivers’ details block is an options block.

Account number will be your own reference, or you can leave it blank.

Contact name is the person that you are sending the parcel to.

Email is your email address.

Phone number and mobile is the ones for your client to whom you are sending the parcel to.

Special instructions are something like fragile or urgent.

Then underneath the receiver details and options you will get a block asking for reference,
packaging, etc.
Reference you can put in your own reference or leave it open.

Packaging: is your parcel in a box (parcel option) or in a bag (a5, a4, a3 or a2 bag)
Choose the correct option please.

If your parcel does not weight more than 5kg you can put in under the length, weight, and height 10,
10, 10.
Put in underweight the actual weight of your parcel.
Then it will automatically calculate the amount it is going to cost you to send that parcel to its
destination.

If you are happy with the amount, then you can click on the print now only once. If you click more
than once it will deduct that amount again.

There will then pop up a screen with your label.

On that pop up in the right-hand corner you can either download and save the label on your
computer if you don’t want to print immediately.

Or you can click on the print button, and it will then print your label for you immediately. Wait until
your label has printed before you exit the pop-up screen.
Collections (parcels that needs to come from someone else to you)

Now for collections you go to the collections dropdown and click on new collection.

Now you put in the details of the company or person you want to pick up a parcel from.

Address 1 is usually the street name and number.

Address 2 is the town.

Suburb is Johannesburg, etc. Always pick the first option if you are not sure about the postal code.
Tick the save new pick-up customer block.

Special pick-up instructions will be something like urgent or pick up after 14:00, etc.

Delivery details already have your details in.

If you want to send a parcel from JHB to Cape Town for example, then you tick third party block.
Automatically your details will fall away, and you can then put in another companies details.
Freight:

In reference you put your own reference.

Description you can leave open never put the description of your parcel on the label.

Then collections can only be made in boxes or a3 bags. If your collection is in a a4 bags, then log it as
an a3 bag.

Pickup date you always pick the date that you are logging the label.

Packaging: is your parcel in a box (parcel option) or in a bag (a3 bag)

Choose the correct option please.

If your parcel does not weight more than 5kg you can put in under the length, weight and height 10,
10, 10.
Put in underweight the actual weight of your parcel.

Then it will automatically calculate the amount it is going to cost you to receive that parcel.

If you are happy with the amount, then you can click on the initiate collections only once. If you
click more than once it will deduct that amount again.

After you clicked on the initiate collections it will throw out a screen telling you that it was successful
and with your tracking number.
To reprint a label:
Go to the fast label drop down.

Then click on Manifest

Click on the “close & print” drop down in the white

Then click on consignments

Choose the label that you want to reprint & click on the options drop down & then click on print.
If you want to cancel the label, then click on delete and follow the instructions the system
gives you. The money will automatically be refunded onto your system. If the label has any scans on,
it will not be able to cancel or refund as the label has already been used.
To cancel a Collection:
Go to the collections drop down and click on current collections

Choose the one you want to cancel from your list and then click on the CANCEL button next to it. The
money will then automatically be refunded onto your system. If the label has any scans on, it will not
be able to cancel or refund as the label has already been used.
To pull a report:
Go to the fastlabel drop down and click on reports

Choose the “Grid wallet Transactions” options and the date for which you want the report of
Then click “run report”

Do not stress on the next page the system throws out, just scroll way to the bottom and then click
“run report” again.
Now you will get your report like this:
It will show you every transaction on your portal.

There are many different reports that you can go through in your own time to see what they are all
about and what info they give you!
To log an online enquiry for a POD or if there is a problem with your package:
Go to your home page and next to “track & trace” in the blue banner click on the online enquiry
drop down
Then fill in the details as requested and then click on submit

The relevant person will get into contact with you!