BLOOMBERG APPRENTICESHIP GUIDE

Bloomberg
Apprenticeship Interview
Guide

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Bloomberg Overview
Bloomberg is a global information and technology company. We use our dynamic
network of data, ideas and analysis to solve difficult problems. Our customers around
the world rely on us to deliver accurate, real-time business and market information that
helps them make important financial decisions.

Life at Bloomberg is many things, but it’s never dull. We pride ourselves on being open,
inclusive and collaborative — and in providing a work environment that inspires our
employees to be their best.

For more information about what we do, please visit our website.

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Interview Tips
It is imperative that you prepare adequately and that you fully understand the job role and
Bloomberg before your interview. Ensure you re-read the job description and take time to visit
the below links:

Learn about Bloomberg

As part of your preparation for any interviews, you may wish to review some of the following:

1. This video gives you a taste of our Company and the Apprenticeship Program specifically

2. You may want to familiarise yourself with the basics of our core solutions (the terminal) here:
http://www.bloomberg.com/professional/

3. We have our own YouTube channel with nearly 250 videos organized in eight playlists.
Here's the link: https://www.youtube.com/insidebloomberg

4. You may want to learn more about how to showcase transferable skills in the
interview process here:
https://debut.careers/insight/we-asked-the-insiders-at-bloomberg-what transferable-skills-you-
should-talk-about

5. Hear from one of our current apprentices about the importance of exceptional customer
service at Bloomberg here

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Our Roles
Bloomberg Customer Support

Who we are:

Bloomberg is committed to delivering the support our customers need, when they need
it.

The BCS team is the front line when it comes to helping with critical client issues. Our
industry-leading customer service teams are available 24 hours a day, 7 days a week,
365 days a year, and on any given day we respond to over 12,000 queries in more
than 18 languages. Every one of us needs a full understanding of what our clients do
and the products they use, so we can quickly troubleshoot issues for our clients – no
matter where in the world they are.

What is it like to be an Apprentice in this team?

When you begin in BCS, you participate in eight weeks of intensive training on the
Terminal, including classroom education and hands-on practice and application to
gain product and technical knowledge.

Upon completion, you’ll join your colleagues in providing platinum customer support
to our clients operating in Capital Markets, Asset Management and Financial
Services. Opportunities for growth and development include area concentrations
including Workflow Specialist, Documentation, Shadow Team
and Operational Specialist. Through this project work, BCS representatives gain deep expertise
in
multi-tasking, problem solving and workflow management.

After 18-24 months, employees can explore the next step in their Bloomberg career,
becoming trainers, pursuing leadership opportunities or exploring
roles outside of BCS. Your career path is yours to make!

You can find out more information about BCS’ work here

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Bloomberg Corporate Philanthropy

Who we are:

Our Corporate Philanthropy program aims to reflect the global scale, diversity and
culture of Bloomberg L.P. and is committed to giving back to the cities in which it
operates, using the time and talents of employees – and resources of the business –
to create lasting impact. With a unique insight into data and news, and continual focus
on innovation, Corporate Philanthropy looks to address unmet needs in the
communities around the world in which Bloomberg L.P. employees live and work,
focusing on 5 key areas – Education, Environment, Government Innovation, Public
Health and Arts and Culture. Philanthropy is at the heart of Bloomberg's culture,
engaging employees with events and volunteer activities to give back to the local
community.

London Mithraeum Bloomberg SPACE Apprenticeship (Corporate Philanthropy Arts Team)

London Mithraeum Bloomberg SPACE is our very own cultural hub. Home to the Roman
Temple of Mithras, showcasing Roman artefacts found on the site and a contemporary art
space.

What is it like to be an Apprentice in this team?

As a London Mithraeum Bloomberg SPACE apprentice your days will be busy and
varied with a wide range of tasks and responsibilities. Mornings will usually start with
a daily briefing meeting with the Mithraeum Museum hosts, checking in with team
members and providing briefings on the days events, which could include tours, school
visits as part of our education program or evening events - all of which you will be
a vital part of helping plan, facilitate and deliver. Also ensuring the museum is stocked
up with all the items that the hosts might need for the day, including brochures,
postcards, family activity packs and staff uniform. Sometimes you will spend the day
in the museum supporting the hosts, welcoming visitors and showing them around the
space - so you will learn all about the history of the site, the latest artwork and practice
your customer service skills!

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Back at your desk, you will play a key role in ensuring the museum is running smoothly,
responsible for tasks such as; responding to internal and external questions about the
museum on the phone or by email, booking in schools for our education program,
managing employee volunteers, collating and reporting on visitor data.

There will also be plenty of opportunity to be creative, contributing to the sourcing of fun,
educational and interactive activities that are linked to the current site-specific art installation
or the unique history of the site. As part of the wider Corporate Philanthropy team you will be
an ambassador for the team and be on hand to assist with a wide range of events and
activities to support the team.

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Customer Account Management Support & Analytics

By submitting your application to this role, you are applying to both CAMS and
Analytics, during our recruitment process we will match you to a suitable team. Anyone
who starts their Apprenticeship in CAMS will move to Analytics after one year, anyone
who starts in Analytics will stay there for the duration of their programme. Please
ensure you have a strong understanding of both teams before submitting your
application!

Customer Account Management Support

Who we are:

The Customer Account Management Support (CAMS) team responsibilities include:

1. Directing the sales team to other teams in the business who can help and support
them in their work

2. Providing training to the sales team and try to improve internal processes in order
to streamline workflows. For example, the CAMS team hold a monthly training
session for sales teams where they will present on different functionalities within
the terminal in order to enhance account management and show them how to
access certain information such as history of a terminals usage, how different
accounts are linked etc.

3. The main responsibility is to help coordinate larger projects, meaning work on large
orders, relocating accounts, new business proposals, potential orders etc. When
Bloomberg receives a proposal from a new or existing client, the CAMS team take
charge of that project. They collaborate with all internal stakeholders, such as legal,
CRCO, core sales, product sales etc. The reason this is needed/important is
because Bloomberg receives a lot of business proposals and has a lot of different
products, we need to make sure we are providing the client with a detailed and well
thought out response so we can 'win' the business. CAMS manages this process
from receiving all the way to submission
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What is it like to be an Apprentice in this team?

As a CAMS apprentice, you will be trained on all of the request types that the rest of
the Team works on, from the smaller operational requests we assist our Sales
department with, through to our more complex tasks such as Requests for Proposals,
where CAMS are the project managers for these potentially revenue generating
requests. The CAMS requests that you work on will be captured in what we refer to as
tickets, and you will be responsible for managing your own time and ticket
dashboards.

Due to the wide range of queries we support Sales with, there is a lot of variety in the
role, and no one day is the same! You will interact with multiple internal departments
on a daily basis and will have the opportunity to build a strong internal network.
During
and post-training you will also shadow multiple departments (such as those CAMS
work most closely with), and you will have the opportunity to build good working
relationships with the Sales representatives CAMS support. Outside of your work on
tickets, you will also be encouraged to come up with ideas for your own projects. Our
current and former apprentices have for example created new training resources that
benefit the Team as a whole and beyond.

CAMS is a very collaborative team, so you whilst you will become more independent
in working on your tasks over time, you will always have more experienced members
of the Team around you to provide support as needed, whether in person, via instant
chats or Zoom calls. During your time in the Team, you will also have weekly 1-2-1s
with your Team Leader, attend weekly team meetings, and have bi-weekly ticket
reviews with experienced members of the Team. Overall, you will develop multiple
transferable skills that will be applicable throughout your degree apprenticeship.
After 1 year within CAMS, apprentices will move into the Analytics team for the rest of
the apprenticeship program, to find out more about the Analytics team watch this
video

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Analytics

Who we are:

We’re a calm voice in a busy, volatile market. On any given day we respond to over
12,000 queries in more than 15 languages, delivering answers that translate into real
value. From educating a portfolio manager on Bloomberg’s risk management solutions
to helping a trader discover new sources of market liquidity – the variety of questions
we answer – and problems we solve – is immense.

What is it like to be an Apprentice in this team?

For entry-level candidates, a career in Analytics starts with a dynamic, nine-week

intensive training program, learning about all financial assets and the Terminal. After
that, you’ll spend two more weeks getting familiar with one or more of these sectors:
fixed income, equities, foreign exchange (FX) and commodities. Alongside learning,
you’ll deal with the many inquiries our clients send to our help desk.

You can find out more information about what Analytics is at Bloomberg here and learn
more about our Analytics team on our website

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Contracts

Who we are:

The Contracts team is a part of Bloomberg Finance and Admin department. It is deeply
ingrained in the customer service and operations of the organization. The role of a Contracts
Coordinator in this business is to provide excellent customer service to a large global client
base. The Contracts team is responsible for the operational and logistical management of the
contracts processes across all Bloomberg groups and products.

We work in a very fast paced environment, where prioritization and operational excellence
are key. We work towards ambitious individual and team goals. As an individual contributor
on this team, your day to day will consist of managing client support tasks (70+daily) through
order creation and contract delivery to contract execution and archival. We are responsible
for mitigating risk through proper legal documentation and the management of our client
database.

What is it like to be an Apprentice in this team?

A day in the life a Contracts Operations Coordinator focuses predominantly on providing

customer service to a global client base and managing operational and administrative tasks
for contract processes across Bloomberg products. You will be handling 70+ client support
tasks daily, managing order-to-cash processes, mitigating risks, managing legal
documentation, and also client databases in a confidential manner. You will be required to
adjust readily and respond positively to changing business needs and work responsibilities
whilst maintaining composure in a fast-paced, evolving environment. You will also be
required demonstrate focus and diligence in regards to details, accuracy, and completeness
to produce high quality work. Clear and effective communication with a passion for engaging
in positive interactions that result in customer satisfaction is key.

Within this role having good judgement when making decisions on best ways to manage
tasks based on importance, impact, and urgency will help an apprentice to succeed. The
team also values your ability to contribute to and add to the culture of the firm. This includes
practicing inclusive behaviours across all aspects of their role, collaborating with other teams
and departments, engaging with the internal community, and demonstrating creativity and
curiosity.

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Data

Who we are:

More than ever before, financial professionals must navigate huge volumes of data to make the
most informed decisions possible. The Data team at Bloomberg sits at the epicenter of this
exponentially growing reality. They work across industries and asset classes, leveraging a wide
range of technical expertise to surface the most relevant information for our customers — and
help make Bloomberg the most trusted source of information and insights.

You can discover more about our Data team by visiting the Department page on our
website.

What is it like to be an Apprentice in this team?

Data is at the very core of everything we do at Bloomberg, without high quality, accurate, and
readily available data, the terminal (and all of Bloomberg’s products) would not be as valuable
as they are in the market. Imagine a client is using our data to inform their investment
decisions, if this data is not up to date, the ‘value’ in our products is lost. As an apprentice in
the Data team, you will apply your technical skills, and Bloomberg’s data management
methodologies, to succeed in your role. You will be responsible for effectively managing
pipelines of financial data into the Bloomberg Terminal, while developing relationships with
internal and external partners to deliver quality products. In addition, you will understand our
customers’ needs and develop our business outcome-based data strategies to optimize the
value of data for our customers and improve data operations.

We’ll trust you to:

Understand customer needs and markets to ensure our data sets are fit-for-purpose and
standardised.
Coordinate and implement fast-paced data annotation and related workflows
Implement quality control strategies
Develop an understanding of statistical methods and machine learning approaches to
measure data quality, generate insights, and extract information
Develop interconnected data models that enable analysis across datasets colleagues.

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Analyze internal processes to find opportunities for improvement and implement innovative
solutions across datasets
Partner with Engineering and Product to propose, develop and implement market leading
solutions for our clients
Make effective decisions in a fast-paced environment
Balance the best of technical and product knowledge to craft solutions for customers

Ahead of joining your team, you will complete a comprehensive training and on-boarding
program, learning the ins and outs of our data management best practices and how to be
successful in our dynamic and innovative environment. You’ll be exposed to new technologies
and state of the art tools; while simultaneously building a strong network of friends and
colleagues.

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Employee Operations

Who we are:

From workplace security and facilities management to overseeing our supply chain,
transport logistics and IT support, we keep Bloomberg moving.

IT Support

The Global Information Systems team is responsible for designing, deploying and
supporting Bloomberg’s internal IT systems, including our global corporate network
and the hardware and software our employees rely on to do their jobs in a fast-paced,
highly-demanding, technology-focused environment. We work at scale. Our 19,000
global employees generate more than 320,000 service requests each year through a
ticketing system that drives both human and automated services — from downloads
of over 400 different software titles to desktop dispatches. And the IT Support team
monitor and implement security for a corporate network that consists of 28,000 PCs,
50,000 screen displays and over 120,000 network connections.

Workplace Operations

Our top priority is to provide a safe and healthy work environment. The Workplace
Operations team help our events team host high-profile events for our guests and
clients all over the world, providing Front of House hospitality to guarantee that visitors
have an amazing experience. They work hand-in-hand with our businesses to support
them in achieving success and maintaining efficiency. Together they ensure that our
workplaces are well-maintained (and that our pantries are well-stocked), procure and
distribute goods and services, move our people safely between our global locations,
manage vendor-related risks, and keep our employees, assets and networks secure.

Supply Chain

Operating out of 22 locations across 12 countries, the Supply Chain team plan,
manage and distribute the goods and services that Bloomberg’s clients and offices
need to do business. Our global model poses the rare challenge of not just handling
the products in our warehouses, but also those in our customer’s hands. If a trader’s
Bloomberg keyboard breaks it’s our job to swap it for a new one as fast as possible,
with minimal disruption to their business.

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What is it like to be an Apprentice in this team?

A day in the life of an Apprentice in Employee Ops would look something like the
below:

1. Exposure and hands on experience to bleeding edge technology, the latest

Laptops, Smartphones, Tablets, MacBook's, Desktop PCs, AV equipment etc

2. Opportunity to work with all levels of the business, from third party vendors,
Individual Contributors to VIPs

3. Training and Development is encouraged - the opportunity to upskill with

recognised courses and certifications, both internally and externally

4. Delivering platinum level customer service and best in class technical support to
our 22,000+ colleagues in all offices, globally

5. Opportunity to shadow other departments to truly understand how Employee

Operations fits into the wider business

6. Involvement in projects and an opportunity to make an impact through ideas,

feedback, innovation and collaboration

7. Utilise the Agile methodology of Scrum

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Enterprise Data

Who we are:

Enterprise Data is made up of different teams that all support our clients in various
ways. They deal with Bloomberg Enterprise Data products rather than the Bloomberg
terminal functionality.

Enterprise Data products can be divided into 2 broad categories: Real-time / streaming
data (our most popular products being Bpipe, Server API, Managed Feed Adaptor,
Events Driven Feeds) and Reference / Static Data (our flagship product is Data
Licence). These products are delivered in a variety of mechanisms including SFTP,
Webservices, Restful API and Cloud Technologies.

Support - this is where you would start your apprenticeship, supporting clients post
production i.e. once a client has activated a Bloomberg service and has started using
it. After 12-18 months in this team, you would have the opportunity to move to a variety
of other teams within department, such as:

1. Implementations - Here, once contract for use of a Bloomberg Enterprise product

is signed, this team activate the service and support with the implementation of this

2. Content Specialists - This team work with clients before the sale of an Enterprise
product, helping clients map their data to the data and products that we offer

3. Solutions Engineers - These are our network specialists involved in both pre and
post sales. They code and develop the best technical solutions for different client
use-case scenarios

4. Technical Account Managers - These are our consultants, advising clients both
pre and post sales of the best technical solutions. They coordinate projects to
ensure that all parties, sometimes from different departments, work together
towards the common goal of delivering these technical solutions to clients

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First 12 – 18 Months

The first 12-18 months of the program will be spent in the Support team. This would
involve receiving a lot of training from others within the team, and the training would
start with dealing with reference data i.e. Data License. Around 80% of queries that
come to Enterprise Data are in relation to Data License, such is the immense
popularity of this offering. Whilst being guided through your training, you would also
be tasked with dealing with queries from our clients. These would be queries that come
through our customer service centre.

Examples of Data License queries you might be dealing with would be:

• Helping clients to log in to the customer service centre, whether they are unsure
how the process works, or have issues with passwords

• Explaining why data received doesn't match what they currently see on the
terminal i.e. troubleshooting historical data by using various terminal functions to
understand what was the data in our database at the time at which the file was
generated

• Understanding why data may not match what's published by the exchange i.e.
understanding the journey of a data tick from the source to our delivery machines
and understanding at which stage of that process a discrepancy may have
occurred

• Queries on specifics of the data they are looking at e.g. does this data make sense,
is it correct at the time the file was generated? Liaising with Global Data or
engineers if further expertise is required

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In the future

Over time, apprentices would then begin to deal with queries regarding real-time data,
where the level or urgency is higher compared to working with Data License. This is where
coding skills, computing language skills really can come into play.

Examples of real time data queries would be:

• Connectivity issues e.g. interpreting internal or client logs to understand if this is related to
authentication (i.e. not having the right login details) entitlement or
connectivity and troubleshooting accordingly

• Latency issues e.g. client complaints about receiving data with a delay. Even if this
delay is of mere seconds, this is unacceptable for real-time clients, so triaging and
troubleshooting quickly and thoroughly is a key balancing act

• Data availability - clients will often ask about instrument or field availability. A strong
understanding of our data offering will allow you to correct these sorts of queries.

Apprentices would also work on projects alongside the day-to-day role. Projects allow
apprentices to get exposure to other teams with Enterprise Data. This past year alone
apprentices have worked with the Implementation team helping clients renew the time
sensitive web services certificates renewals. They've also worked with Technical
Account Managers helping clients perform their bi-annual real-time data reporting.
This is a compliance requirement. Apprentices have also helped our Solution
Engineers promote their Developer Days, which are large events where we invite
external clients to our office to demo our latest technical offerings.

For further information on Enterprise Data, please visit here. You can also find out
what it is like to be an apprentice in Enterprise Data for the day, by watching our video
with Nadda

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Legal & Compliance

Who we are:

Bloomberg’s Legal & Compliance Department plays a critical role in supporting our
businesses and operations around the world. We move quickly and thoughtfully to
help address a variety of complex legal issues that arise across the Company’s various
businesses. Our team is made up of talented and hardworking professionals who think
creatively and work collaboratively in an open environment to deliver results, drive
innovation, and solve difficult problems. We also recognize the value of diversity and
inclusion in cultivating a supportive workplace and the importance of giving back to
our communities as evidenced by our award-winning pro bono program.

What is it like to be an Apprentice in this team?

Based in London, you will be an integral part of the Legal department, working closely
with and supported by your Legal Negotiations colleagues. You will be responsible for
providing contractual support to a team of Negotiations Specialists, such as managing
the legal responses to Customer Requests for Proposals/Information (RFPs/RFIs),
ensuring that the product responses do not put the Company at legal risk, negotiating
Non-Disclosure Agreements (NDAs) in conjunction with Legal Negotiations and
Counsel, and responding to Customer requests for various forms and licensing
contracts. You may also be responsible for light negotiations of our software. Our
customers range from major financial institutions to government entities across a wide
range of fin-tech products and services that are dynamic and often cutting-edge. We'll
rely on you to build internal partnerships and balance both the needs and drive of
Bloomberg Sales and our customers in a time-sensitive environment.

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Procurement

Who we are:

Our global terminal customers depend on our proprietary high-quality hardware to be able
to access our terminal and make critical business decisions. Bloomberg's Global Finance
team works with all things (you guessed it) financial! We help business partners with all
aspects of Procurement to cash collection, customer billing, revenue recording, vendor
invoice processing and payments, regional treasury, and cash funding, indirect tax, capital
planning and fixed assets. Global Procurement supports both the strategic sourcing and
operational purchasing of goods and services for the organisation.

What does that mean? We procure and distribute the goods and services that Bloomberg
needs to do business. We handle any vendor-related risks and deliver the best customer
service in the world.

We understand urgency, work hard, have commercial acumen and are customer service
driven. Our clients internally and externally count on us daily. Our team is tight, but our
culture is wide open, where we challenge and support each other's creative ideas to remain
first-class. You will support the Strategic Sourcing teams within Procurement who service our
Workplace Operations, Technology, Supply Chain, HR, Professional Services and
Marketing/Events business units among others. You will assist the team in managing
relationships with our internal clients and the vendors who support our exciting and varied
requirements across the EMEA region.

What is it like to be an Apprentice in this team?

A day in the life of a Strategic Sourcing Manager at Bloomberg is dynamic and multifaceted,
involving a blend of analytical work, strategic planning, and cross-functional collaboration.

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The start of each day begins by reviewing data on our current vendor engagements,
checking emails and updates and contract terms. Each day is not the same as the other ad
we can get involved in reviewing vendor contract, searching the market for prospective
vendors and, vendor performance to identify trends, cost-saving opportunities, and areas for
improvement among other. We often engage in meetings with key internal stakeholders,
such as Finance, Business Units such as Engineering, Marketing, Workplace Operations, and
senior management, to discuss monthly metrics, address governance and control concerns,
and align on goals around operational resilience. Meanwhile, the Sourcing Manager can also
focus on broader strategic initiatives, such as developing sourcing strategies, optimising
vendor relationships, and ensuring compliance with regulatory requirements like DORA for
financial institutions. Throughout the day, they work closely to assess new vendor options,
support Supplier Due Diligence efforts, and update the preferred vendor list by category,
which helps streamline purchasing for the end-users. Regular collaboration is also required
with our Vendor Risk Management and Procurement teams to enhance processes and
respond to emerging business needs, ultimately driving value and resilience across the
organisation.

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