Scribd
Upload
27 views2 pages

Extension Points KM Plugins - HTML

This document outlines how to use extension points in ServiceNow's Knowledge Management to customize knowledge article headers, footers, and email notifications for comments. It details the requirements for activating the Knowledge Management Advanced plugin and provides step-by-step procedures for implementing UI and scripted extension points. The document emphasizes the importance of using these extension points for integration without altering base code.

Uploaded by

kushika
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
27 views2 pages

Extension Points KM Plugins - HTML

This document outlines how to use extension points in ServiceNow's Knowledge Management to customize knowledge article headers, footers, and email notifications for comments. It details the requirements for activating the Knowledge Management Advanced plugin and provides step-by-step procedures for implementing UI and scripted extension points. The document emphasizes the importance of using these extension points for integration without altering base code.

Uploaded by

kushika
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

Use extension points for Knowledge Management https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-...

Table of Contents

Print
Use extension points for Knowledge Management

Release version: Yokohama

Updated Jan 30, 2025


2 minutes to read

Summarize

Use UI extension points to add knowledge article headers and footers to knowledge articles and to customize the email template for noti�cations when a knowledge article is commented on. Use scripted extension points to
customize the feedback object used in the email template for noti�cations when a knowledge article is commented on.

Before you begin

The Knowledge Management Advanced plugin (com.snc.knowledge_advanced) must be activated to view the KMFeedbackNoti�cation UI extension point and the KMFeedbackObject scripted extension point. These
noti�cations are part of the Subscriptions feature, which is activated with this plugin.
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service
Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage
features.

Role required: admin

About this task

Using extension points makes it easier to integrate customizations without actually altering the base code. You can extend standard base functionality using customized scripts.

To use UI extension points in Knowledge Management, create an implementation and change the data as required. You can create multiple implementations per extension point, but for these scenarios, the use is limited to one
implementation only. Example code is provided in the extension point, which can be edited, as required.

An implementation is delivered in the base system for scripted extension points. You can change the data and add additional �elds, as required.

Procedure

1. To use UI extension points to customize headers and footers in knowledge articles, and the email noti�cation that is sent when a knowledge article is commented on:

a. Navigate to System Extension Points > UI Extension Points.

b. Click the UI extension point you want to use.

Note:

▪ Use the KMArticleViewFooter and KMArticleViewHeader UI extension points to add knowledge article headers and footers to the knowledge article view pages (kb_view.do) in Knowledge
Management v3.

▪ Use the KMFeedbackNoti�cation UI extension point to customize the email template for noti�cations when a knowledge article is commented on.

c. Click Create Implementation.

d. Change the data as required.

e. Click Update.

2. To use scripted extension points to update the feedback object used in the email template for noti�cations when a knowledge article is commented on:

a. Navigate to System Extension Points > Scripted Extension Points.

Note: Use the KMFeedbackObject scripted extension point to customize the feedback object used in the email template for noti�cations when a knowledge article is commented on.

b. In the API Name column, click global.KMFeedbackObject .

c. In the Implementations related list, click the KMFeedbackObjectBaseImpl class.

d. Change the data and add additional �elds, as required.

e. Click Update.

Previous

Modify the data retention policy for View logs

Next

Train the similarity solution for Knowledge Management to �nd related articles

The world works with ServiceNow.™


Terms and conditions

Privacy statement

GDPR

AI Acceptable Use Policy

Cookie policy

Cookie Preferences

1 de 2 23/04/2025, 17:16
Use extension points for Knowledge Management https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-...

©2025 ServiceNow. All rights reserved.

2 de 2 23/04/2025, 17:16

You might also like