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The conversation is between a customer, Edgar James, and an agent, Jamal, regarding issues with receiving free spins after opting into a promotion. Jamal explains that Edgar did not meet the wagering requirements necessary to qualify for the spins. The chat ends with Jamal noting inactivity and offering further assistance if needed.

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Transcript

The conversation is between a customer, Edgar James, and an agent, Jamal, regarding issues with receiving free spins after opting into a promotion. Jamal explains that Edgar did not meet the wagering requirements necessary to qualify for the spins. The chat ends with Jamal noting inactivity and offering further assistance if needed.

Uploaded by

afgundupi
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Interaction ID: 20614523

Conversation Between:
Customer Name: edgar james
Agent Name: Jamal

Started: 3/4/2025, 12:16:51 PM


Ended: 3/4/2025, 12:38:30 PM

-- BEGIN TRANSCRIPT --
[3/4/2025, 12:16:51 PM] from: Athena™ :: Please select an option below
[3/4/2025, 12:16:54 PM] from: edgar james :: Other
[3/4/2025, 12:16:54 PM] from: Athena™ :: Describe how we may help and we will
connect you with our support team
[3/4/2025, 12:18:18 PM] from: edgar james :: IVE YWICE OPTED IN FOR THE 10 FREE
SPINS PROMO AN D SPENT BOTH TIME MORE THAN r20 ON HABANERO GAMES BUT YOU GUYS NEVER
GIVE MY SPINS ....
[3/4/2025, 12:18:18 PM] from: Athena™ :: Thank you for the information, the query
detail entered will be supplied to the agent who helps you, once you are connected.
Please wait...
[3/4/2025, 12:18:18 PM] from: Athena™ :: You are in our chat queue, please wait for
the next available agent
[3/4/2025, 12:19:12 PM] from: edgar james :: I NEVER RECEIVE ANYTHING FROM YOU GUYS
NO SIGNUP BONUS AND NEVER A FREE SPIN
[3/4/2025, 12:19:12 PM] from: Athena™ :: You are in queue, you will be connected to
an agent, as soon as one is available. Apologies for the wait.
[3/4/2025, 12:22:33 PM] from: edgar james :: ?
[3/4/2025, 12:22:33 PM] from: Athena™ :: You are in queue, you will be connected to
an agent, as soon as one is available. Apologies for the wait.
[3/4/2025, 12:25:03 PM] from: Jamal :: Welcome to Betway, your #1 betting site. You
are chatting to Jamal,
I sincerely apologize for the extended wait

Could you please provide me with your betway mobile number?


[3/4/2025, 12:25:30 PM] from: edgar james :: HI 0625817484
[3/4/2025, 12:26:08 PM] from: Jamal :: Thank you for the information provided,
could you please hold for a moment while I take a look into this for you?
I really appreciate your patience.
[3/4/2025, 12:26:32 PM] from: edgar james :: OK THANK YOU
[3/4/2025, 12:27:36 PM] from: edgar james :: BECAUSE LAST NIGHT I OPTED IN AGAIN
AND PLAYED FOR MORE THAN 20 ON DISCO BEATS BUT STILL NOTHING
[3/4/2025, 12:28:22 PM] from: Jamal :: Your patience is greatly appreciated. I'm
currently gathering the necessary information and will update you soon.
[3/4/2025, 12:28:38 PM] from: edgar james :: OKAY
[3/4/2025, 12:30:21 PM] from: Jamal :: Thank you for holding, I appreciate your
patience ☺

You wagered a total of R18.30 on Habanero, and the minimum requirement is R20
wagered, so if you completed R20 worth of spins you would've received the free
spins
[3/4/2025, 12:33:14 PM] from: edgar james :: SO IF I DEP A 20 AND LOST THE WHOLE 20
ON A GAME AND MOST OFF MY WINING ON THE SAME GAME IT DOESNT COUNT AS A WAGER
[3/4/2025, 12:33:45 PM] from: edgar james :: SO ONLY MONEY I DEP COUNT AS A WAGER
[3/4/2025, 12:34:08 PM] from: Jamal :: Yes, that's why there's a minimum of R20,
you went over to an evolution game right after, if it was another habanero game it
would've counted

You need to wager the deposit fully on habanero in order for the free spins to get
awarded, but you didn't complete the wagering
[3/4/2025, 12:34:34 PM] from: Jamal :: R20 is the Deposit, which then counts as the
amount needed to wager
[3/4/2025, 12:36:30 PM] from: Jamal :: I haven't heard from you in a while please
note that the chat will unfortunately automatically expire in a few minutes if
there is no response... 🥺
[3/4/2025, 12:38:19 PM] from: Jamal :: Due to inactivity, I will need to end this
chat however if there is anything else that you need, do not hesitate to contact us
again.
[3/4/2025, 12:38:30 PM] Notice :: Agent has left the conversation.
[3/4/2025, 12:38:30 PM] from: Athena™ :: Question 1/2 : How satisfied are you with
the service received from the agent who helped you?
[3/4/2025, 12:39:30 PM] from: Athena™ :: Question 2/2 : Based on your experience
with us thus far, how likely are you to recommend Betway to a friend or colleague?
[3/4/2025, 12:40:30 PM] from: Athena™ :: Would you like a transcript of this
conversation?
-- END TRANSCRIPT --

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