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FAANGPath Simple Template 9

Rashi Mishra is an aspiring data professional with a diploma in Computer Science Engineering, skilled in IT support and customer service. She has experience as a Service Desk Agent at Datacom, where she resolved IT issues and practiced ITIL processes. Rashi has completed a professional course with TCS iON, enhancing her workplace skills and readiness for corporate roles.

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22 views1 page

FAANGPath Simple Template 9

Rashi Mishra is an aspiring data professional with a diploma in Computer Science Engineering, skilled in IT support and customer service. She has experience as a Service Desk Agent at Datacom, where she resolved IT issues and practiced ITIL processes. Rashi has completed a professional course with TCS iON, enhancing her workplace skills and readiness for corporate roles.

Uploaded by

rashimishra374
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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RASHI MISHRA

8625930858 [email protected] ⋄ linkedin.com/in/rashi-mishra-7b1b21279 ⋄ github.com/rashi805

OBJECTIVE
Aspiring data professional skilled in IT support, customer service, and technical troubleshooting, eager to contribute
to dynamic service desk environments.

EDUCATION
Diploma in Computer Science Engineering, G. H. Raisoni Institute of Engineering and Technology, Nagpur,
Maharashtra 2025

SKILLS
Technical Skills: IT Support, Network Troubleshooting, System Diagnosis, Ticketing Systems (ServiceNow, Jira),
Remote Desktop Tools (AnyDesk, TeamViewer)
Tools: Microsoft Office Suite, Google Workspace, CRM Tools
ITIL Processes: Incident Logging, Categorization, Escalation, Prioritization
Customer Support: Email/Chat Support, Conflict Resolution, Empathetic Communication
Soft Skills: Communication, Teamwork, Adaptability, Problem Solving, Critical Thinking, Time Management

EXPERIENCE

Datacom Service Desk Agent April 2025


• Simulated real-world scenarios as part of Datacom’s managed services team, resolving IT support and network-
related issues.
• Gained practical knowledge of ITIL processes, including categorising, logging, and escalating incidents.
• Prioritised and resolved multiple client tickets during a simulated network outage, improving diagnostic and
analytical skills.
• Delivered empathetic and professional communications to users, enhancing customer satisfaction during high-
pressure support situations.

PROJECTS

Technical Issue Resolution & Escalation Management Datacom – April 2025


• Diagnosed and resolved a complex network outage, applying ITIL-based processes to analyse urgency and impact.
• Practised customer service excellence by preparing clear and empathetic user communications, reflecting real-
world expectations of a managed services desk.
• Strengthened critical thinking and prioritisation under pressure, mirroring real-world service desk responsibilities.

CERTIFICATIONS
TCS iON Career Edge – Young Professional Course
Tata Consultancy Services (TCS iON) March 2025 – April 2025
• Gained a better understanding of professional behavior, teamwork, and workplace ethics necessary for transi-
tioning into corporate roles.
• Covered key areas including communication skills, resume building, corporate etiquette, time management, and
interview preparation.

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