4G LTE CellSpot ®

Quick Start Guide

You now have a powerful, simple way to create your own personal T-Mobile 4G LTE mini-tower in your
home or small business office. It can provide full bars indoor 4G LTE coverage, more dependable
voice calls and more consistent data speeds.
To watch the step-by-step setup video or download the latest quick start guide,
scan the QR code or visit http://www.T-Mobile.com/4GLTECellSpotSetup

Attention: Important Information

This device must be installed at your registered address with T-Mobile. Failure to maintain this address could affect your ability
to contact emergency services and result in device deactivation. Visit https://my.t-mobile.com or call CARE at *611 from your
handset or 1-800-937-8997 to update the device use address.
Don't install this device in a location where there is already strong T-Mobile network coverage.
 What’s Inside

Quick Start Guide 4G LTE CellSpot Device Stand/Wall Mount Wall Mounting Kit
(This document) (2 Cheese Screws and
2 Wall Anchors)

AC Power Adaptor GPS Antenna & Cable (15 ft) Ethernet Cable GPS Cable Bracket

Getting to know your 4G LTE CellSpot ®

CellSpot Device in Stand

GPS Cable Bracket

(Wrap GPS antenna cable here after installation
is complete. Leave GPS cable plugged in)

Reset
1. Press and hold for 5 seconds for reboot
2. Press and hold for 30 seconds for factory
setting reset and software update

Power
(Power on when AC Adaptor is plugged in)

Grey LAN Port

(Connect to other devices if needed)

Yellow WAN Port

(Connect to Wi-Fi router or Wi-Fi cable modem router)

Round GPS Port

(Connect to GPS Antenna & Cable)

CellSpot Device
with Wall Mount
Stand/Wall Mount

Wall Mounting Kit

GPS Cable Bracket

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Quick Setup

1 Connect your CellSpot to the Internet

Connect the yellow Ethernet cable from the “WAN” yellow
port on your CellSpot to an available Ethernet port on your GPS antenna
Wi-Fi router or Wi-Fi cable modem router. faces skyward
To reduce device setup time, stop using high Internet
bandwidth consuming applications, such as video streaming,
during CellSpot device setup process.
Recommend a minimum Internet speed of 2 Mbps download
and 500 Kpbs upload for reliable product performance.
2 Connect GPS antenna to the CellSpot
Connect the GPS antenna cable to the GPS port. Position the
antenna as close to a window as possible.
Device can still proceed through setup without GPS antenna
connection. However, GPS antenna connection helps reduce
device setup time and improves device location accuracy.
3 Power on your 4G LTE CellSpot
Connect the power cable to the CellSpot power port, then 2 1 3
plug in your AC power adaptor into the power outlet.
Install the device stand or wall mount after all cable
connections are complete. This helps ensure the device has
sufficient ventilation.
4 Let your CellSpot set up
After you power on your CellSpot, the CellSpot will go
through a self-installation process. During this process, the
power LED will be in flashing green as the device
downloads the latest software and performs device location
verification. It can take up to 2 hours to complete the device
setup. Your CellSpot may restart a couple of times during this
process.
• Power (Solid Green): Power on. Device self testing and
update complete.
• Internet (Solid Green): Successful internet connection
complete.
• Status (Solid Green): Successful T-Mobile network
connection complete.
• GPS (Solid Green Optional): GPS position locked if GPS
signal is present. Device can still proceed through setup
without GPS signal lock and operate normally.
• 3G/4G (Solid Green): Device is ready to provide 3G/4G
service. When there is 3G/4G traffic in progress, 3G/4G 4
LED will be flashing green.
• 4G LTE (Solid Green): Device is ready to provide 4G LTE
service. When there is 4G LTE traffic in progress, 4G LTE
LED will be flashing green.
After device setup is complete, you can wrap the GPS
antenna and cable to the GPS cable bracket. Device will
continue to work if GPS antenna is removed.
Last Step: Turn off Wi-Fi Calling on your phone if you have it
on. You should see full bars signal on your handset. Enjoy
more dependable voice calls and more reliable high speed
data connection.
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Common Troubleshooting Procedures

Issue Description and Resolution Power Internet Status GPS 3G/4G 4G LTE

Device has a hardware issue.

Contact T-Mobile for resolution.

Solid Solid Solid Solid Solid Solid

Orange Orange Orange Orange Orange Orange

Device unable to capture GPS signal.

Without GPS signal lock, device is still able to proceed through
setup and operate normally. You may receive SMS or email Any Any Any Any Any
notification from T-Mobile to verify your device use address for Flashing
emergency 911 call safety. Green

Device connection issue with the Wi-Fi router or Wi-Fi cable

modem router.
Check Wi-Fi router or Wi-Fi cable modem router connection. Off Any Off Off
Flashing green light above 4G LTE CellSpot WAN port means Flashing Solid
good Internet connection and traffic in progress. Green Orange

Device is unable to reach T-Mobile network.

Check with Internet Service Provider on network settings.
Ensure ports UDP 500, UDP 4500 and UDP 123 are opened. Off Any Off Off
Check your internet connectivity. Flashing Flashing
Green Orange

Unable to activate the device with T-Mobile network.

Contact T-Mobile for resolution.
Any Off Off
Flashing Solid Solid or
Green Green Flashing
Orange
3G, 4G, 4G LTE service is not available.
Device may not be used in T-Mobile market or remote disabled
by T-Mobile. Any Off Off
Contact T-Mobile for resolution. Solid Solid Solid or
Green Green Flashing
Green

Device has reached maximum number of 8 active voice and

data connections for each technology.
Attempt to call again after existing calls are terminated. Any
Solid Solid Flashing Flashing Flashing
Green Green Green Green Green

The device is overheated.

Move device to a cooler location.
Make sure device stand or wall mount is installed for sufficient
ventilation. Flashing Flashing Flashing Flashing Flashing Flashing
Orange Orange Orange Orange Orange Orange

Device self installation exceeds 2 hours.

Restart upstream devices such as modem, Wi-Fi router or Wi-Fi cable
modem router. Once upstream devices are stable, install 4G LTE
CellSpot again. Off Off Off Off Off
Flashing
Check your Internet connectivity and check with your Internet Service Green
Provider if ports UDP 500, UDP 4500 and UDP 123 are open. > 2 Hours

Have More Questions?

For additional information about T-Mobile 4G LTE CellSpot, go to http://www.t-mobile.com/4GLTECellSpot
Call T-Mobile customer service at *611 from your handset or 1-800-937-8997.
Deposit, qualifying wireless service, compatible phone & broadband Internet connection required. May require plan change. All data, messaging and other services billed according to your
regular rate plan and other pricing. Non-return fee applied if device is not returned; damage fee may apply. Current location address required for device use. See T-Mobile.com for details
and restrictions including important 9-1-1 limitations. T-Mobile and the magenta color are registered trademarks of Deutsche Telekom AG. Cellspot is a registered trademark, and the
Personal Cellspot design is a trademark, of T-Mobile USA, Inc. © 2015 T-Mobile USA, Inc. Property of T-Mobile USA, Inc. Not For Resale. TCS525167.1_1015 SKU: TCS5251671
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