Qualification Pack

Associate Data Entry Operator

QP Code: SSC/Q2215

Version: 1.0

NSQF Level: 3

IT-ITeS Sector Skill Council || NASSCOM Plot No - 7, 8, 9 & 10, 3rd Floor, Sector 126
Noida Uttar Pradesh - 201303

NSQC Approved || IT-ITeS Sector Skill Council 1

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Contents
SSC/Q2215: Associate Data Entry Operator ......................................................................................... 3
Brief Job Description ...................................................................................................................... 3
Applicable National Occupational Standards (NOS) ............................................................................. 3
Compulsory NOS ........................................................................................................................... 3
Qualification Pack (QP) Parameters .............................................................................................. 3
SSC/N3022: Undertake data entry services ......................................................................................... 5
DGT/VSQ/N0102: Employability Skills (60 Hours) ............................................................................... 11
Assessment Guidelines and Weightage ............................................................................................. 18
Assessment Guidelines ............................................................................................................... 18
Assessment Weightage ............................................................................................................... 19
Acronyms ........................................................................................................................................... 20
Glossary ............................................................................................................................................. 21

NSQC Approved || IT-ITeS Sector Skill Council 2

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SSC/Q2215: Associate Data Entry Operator

Brief Job Description

This unit is responsible for performing data entry work using a personal computer and appropriate
software, entering, updating, researching, verifying and/or retrieving data into/from various systems, and
ensuring the accuracy and confidentiality of information recorded.

Personal Attributes

This job requires the individual to have thorough knowledge of various technology trends and processes as
well as have updated knowledge about database management systems and IT initiatives. The individual
should have fast and accurate typing / data encoding. This job involves working in a personal computer,
and appropriate software to enter accurate data regarding different issues like retrieving data from a
computer or to a computer.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. SSC/N3022: Undertake data entry services

2. DGT/VSQ/N0102: Employability Skills (60 Hours)

Qualification Pack (QP) Parameters

Sector IT-ITeS

Sub-Sector Business Process Management

Occupation Customer Relationship Management (CRM)

Country India

NSQF Level 3

Credits 7

Aligned to NCO/ISCO/ISIC Code NCO-2015/4132.0402

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12th grade Pass with NA of experience Basic

understanding of computer operation, typing speed of
40wpm
OR
10th grade pass with 2 Years of experience Basic
Minimum Educational
understanding of computer operation, typing speed of
Qualification & Experience
40wpm
OR
Previous relevant Qualification of NSQF Level (Level-2)
with 3 Years of experience Basic understanding of
computer operation, typing speed of 40wpm

Minimum Level of Education for

10th Class
Training in School

Pre-Requisite License or Training Computer Operation with typing speed of 40wpm

Minimum Job Entry Age 15 Years

Last Reviewed On NA

Next Review Date 19/07/2023

NSQC Approval Date 20/01/2023

Version 1.0

Reference code on NQR QG-03-IT-00081-2023-V1-NASSCOM

NQR Version 1

NSQC Approved || IT-ITeS Sector Skill Council 4

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SSC/N3022: Undertake data entry services

Description

This unit is responsible for performing data entry work using a personal computer and appropriate
software, entering, updating, researching, verifying and/or retrieving data into/from various systems, and
ensuring the accuracy and confidentiality of information recorded..

Scope

The scope covers the following :

Collection of customer information within estimated timeframe

Problems related to networking/connectivity/operating system/software installation/ configuration of
computer/ hardware data entry
Errors related to database management, database access management, service request delay, etc.
Interact with appropriate people like line manager/supervisor/ subject matter experts

Elements and Performance Criteria

To be competent, the user/individual on the job must be able to:

PC1. obtain sufficient information from the customer /client to understand the need and perform
initial task
PC2. assist the customer in providing sufficient information to be entered and collate the same
PC3. provide the customer with a reasonable estimate time of entering data
PC4. prioritize service requests according to organizational guidelines
PC5. refer the problem to the technical support team if it cannot be resolved by the operator
PC6. monitor the problem and keep the customer informed about progress or any delays in the
process
PC7. record and perform the service request accurately as per organizational processes and
policies
PC8. transcribe, enter, and verify data from a variety of source material including financial,
personnel, police and other records and correct any errors with the source
PC9. receive source documents from various departments, public, agencies, etc. and verify
accuracy of material, prior to input
PC10. transcribe selected data into a computer and scan source documents in accordance with
specific program instructions and compare the same
PC11. obtain help or advice from supervisor if the problem is outside his/her area of competence or
experience
PC12. determine the cause of error message while entering data and make corrections
PC13. maintain files of source documents or other information relative to data entered
PC14. perform various related functions to maintain computer and other hardware
PC15. assist in (or perform) the filing and storage of security and back up data files
PC16. perform back-up or relief clerical duties as needed (i.e., switchboard, receptionist,
fingerprinting, etc.)

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Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. relevant legislation, standards, policies, and procedures followed in the company
KU2. how to engage with both internal and external specialists for support in order to perform the
desired task
KU3. data entry procedures, tools, and techniques
KU4. potential helpdesk customers and their typical requirements
KU5. role and importance of the data entry operator in supporting business operations
KU6. the adequacy of existing helpdesk feedback systems and suggest improvements
KU7. basic understanding of computer and its terminology
KU8. different software needed for report writing including MS office suit or Open-source software
KU9. basic and advance PC workstation configuration, maintenance, networking as well as trouble
shooting
KU10. the operation and use of a standard alphanumeric keyboard
KU11. how to compile simple reports from data entered and ability to make comparisons between
them through use of various database management software
KU12. how to make error free data entry with the help of software devices
KU13. typical problems raised by customers and their solutions, including workaround
(alternate/situational) solutions
KU14. typical response times and service times for problem mitigation
KU15. the importance of documenting, classifying, prioritizing service requests, crowd
management and others
KU16. maintain a knowledge-base of the known problems, helpdesk system, policies, etc.

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. document call logs, reports, task lists, and schedules with co-workers
GS2. prepare status and progress reports and write in at least one language
GS3. read about the software and the documents, products and services with reference to the
organization
GS4. keep abreast with the latest knowledge by reading newspaper , pamphlets, and product
information sheets
GS5. read comments, suggestions, and responses to frequently asked questions (FAQs) posted on
the helpdesk portal
GS6. discuss task lists, schedules, and work-loads with co-workers
GS7. question customers appropriately in order to understand the nature of the problem and
make a diagnosis
GS8. give clear instructions to customers and perform the task and inform about the progress
GS9. avoid using jargon, slang or acronyms when communicating with a customer, unless it is
required

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GS10. follow rule-based decision-making processes to identify anomalies in data and refer it to the
supervisor
GS11. work effectively, independently and collaboratively in a team environment
GS12. carry out rule-based transactions in line with customer-specific guidelines/procedures and
service level agreements
GS13. apply problem-solving approaches in dfferent situations
GS14. configure data and disseminate relevant information to others
GS15. use information technology effectively to input and/or extract data accurately
GS16. apply balance judgments to different situations in a detailed and constructive way

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

88 212 - -

PC1. obtain sufficient information from the

customer /client to understand the need and - 31.25 - -
perform initial task

PC2. assist the customer in providing sufficient

- 31.25 - -
information to be entered and collate the same

PC3. provide the customer with a reasonable

- 12.5 - -
estimate time of entering data

PC4. prioritize service requests according to

- 6.25 - -
organizational guidelines

PC5. refer the problem to the technical support

- 6.25 - -
team if it cannot be resolved by the operator

PC6. monitor the problem and keep the customer

informed about progress or any delays in the - 12.5 - -
process

PC7. record and perform the service request

accurately as per organizational processes and - 6.25 - -
policies

PC8. transcribe, enter, and verify data from a

variety of source material including financial,
- 25 - -
personnel, police and other records and correct
any errors with the source

PC9. receive source documents from various

departments, public, agencies, etc. and verify - 6.25 - -
accuracy of material, prior to input

PC10. transcribe selected data into a computer

and scan source documents in accordance with
13 49.5 - -
specific program instructions and compare the
same

PC11. obtain help or advice from supervisor if the

problem is outside his/her area of competence or - 12.5 - -
experience

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC12. determine the cause of error message

12.5 - - -
while entering data and make corrections

PC13. maintain files of source documents or

12.5 - - -
other information relative to data entered

PC14. perform various related functions to

25 - - -
maintain computer and other hardware

PC15. assist in (or perform) the filing and storage

25 - - -
of security and back up data files

PC16. perform back-up or relief clerical duties as

needed (i.e., switchboard, receptionist, - 12.5 - -
fingerprinting, etc.)

NOS Total 88 212 - -

NSQC Approved || IT-ITeS Sector Skill Council 9

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National Occupational Standards (NOS) Parameters

NOS Code SSC/N3022

NOS Name Undertake data entry services

Sector IT-ITeS

Sub-Sector Business Process Management

Occupation Customer Relationship Management (CRM)

NSQF Level 3

Credits 11

Version 2.0

Last Reviewed Date 30/12/2021

Next Review Date 19/07/2023

NSQC Clearance Date 20/01/2023

NSQC Approved || IT-ITeS Sector Skill Council 10

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DGT/VSQ/N0102: Employability Skills (60 Hours)

Description

This unit is about employability skills, Constitutional values, becoming a professional in the 21st Century,
digital, financial, and legal literacy, diversity and Inclusion, English and communication skills, customer
service, entrepreneurship, and apprenticeship, getting ready for jobs and career development.

Scope

The scope covers the following :

Introduction to Employability Skills

Constitutional values - Citizenship
Becoming a Professional in the 21st Century
Basic English Skills
Career Development & Goal Setting
Communication Skills
Diversity & Inclusion
Financial and Legal Literacy
Essential Digital Skills
Entrepreneurship
Customer Service
Getting ready for Apprenticeship & Jobs

Elements and Performance Criteria

Introduction to Employability Skills

To be competent, the user/individual on the job must be able to:
PC1. identify employability skills required for jobs in various industries
PC2. identify and explore learning and employability portals
Constitutional values – Citizenship
To be competent, the user/individual on the job must be able to:
PC3. recognize the significance of constitutional values, including civic rights and duties,
citizenship, responsibility towards society etc. and personal values and ethics such as
honesty, integrity, caring and respecting others, etc.
PC4. follow environmentally sustainable practices
Becoming a Professional in the 21st Century
To be competent, the user/individual on the job must be able to:
PC5. recognize the significance of 21st Century Skills for employment
PC6. practice the 21st Century Skills such as Self-Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving, creative thinking, social and cultural
awareness, emotional awareness, learning to learn for continuous learning etc. in personal
and professional life
Basic English Skills
To be competent, the user/individual on the job must be able to:

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PC7. use basic English for everyday conversation in different contexts, in person and over the
telephone
PC8. read and understand routine information, notes, instructions, mails, letters etc. written in
English
PC9. write short messages, notes, letters, e-mails etc. in English
Career Development & Goal Setting
To be competent, the user/individual on the job must be able to:
PC10. understand the difference between job and career
PC11. prepare a career development plan with short- and long-term goals, based on aptitude
Communication Skills
To be competent, the user/individual on the job must be able to:
PC12. follow verbal and non-verbal communication etiquette and active listening techniques in
various settings
PC13. work collaboratively with others in a team
Diversity & Inclusion
To be competent, the user/individual on the job must be able to:
PC14. communicate and behave appropriately with all genders and PwD
PC15. escalate any issues related to sexual harassment at workplace according to POSH Act
Financial and Legal Literacy
To be competent, the user/individual on the job must be able to:
PC16. select financial institutions, products and services as per requirement
PC17. carry out offline and online financial transactions, safely and securely
PC18. identify common components of salary and compute income, expenses, taxes, investments
etc
PC19. identify relevant rights and laws and use legal aids to fight against legal exploitation
Essential Digital Skills
To be competent, the user/individual on the job must be able to:
PC20. operate digital devices and carry out basic internet operations securely and safely
PC21. use e- mail and social media platforms and virtual collaboration tools to work effectively
PC22. use basic features of word processor, spreadsheets, and presentations
Entrepreneurship
To be competent, the user/individual on the job must be able to:
PC23. identify different types of Entrepreneurship and Enterprises and assess opportunities for
potential business through research
PC24. develop a business plan and a work model, considering the 4Ps of Marketing Product, Price,
Place and Promotion
PC25. identify sources of funding, anticipate, and mitigate any financial/ legal hurdles for the
potential business opportunity
Customer Service
To be competent, the user/individual on the job must be able to:
PC26. identify different types of customers
PC27. identify and respond to customer requests and needs in a professional manner.

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PC28. follow appropriate hygiene and grooming standards

Getting ready for apprenticeship & Jobs
To be competent, the user/individual on the job must be able to:
PC29. create a professional Curriculum vitae (Résumé)
PC30. search for suitable jobs using reliable offline and online sources such as Employment
exchange, recruitment agencies, newspapers etc. and job portals, respectively
PC31. apply to identified job openings using offline /online methods as per requirement
PC32. answer questions politely, with clarity and confidence, during recruitment and selection
PC33. identify apprenticeship opportunities and register for it as per guidelines and requirements

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. need for employability skills and different learning and employability related portals
KU2. various constitutional and personal values
KU3. different environmentally sustainable practices and their importance
KU4. Twenty first (21st) century skills and their importance
KU5. how to use English language for effective verbal (face to face and telephonic) and written
communication in formal and informal set up
KU6. importance of career development and setting long- and short-term goals
KU7. about effective communication
KU8. POSH Act
KU9. Gender sensitivity and inclusivity
KU10. different types of financial institutes, products, and services
KU11. how to compute income and expenditure
KU12. importance of maintaining safety and security in offline and online financial transactions
KU13. different legal rights and laws
KU14. different types of digital devices and the procedure to operate them safely and securely
KU15. how to create and operate an e- mail account and use applications such as word processors,
spreadsheets etc.
KU16. how to identify business opportunities
KU17. types and needs of customers
KU18. how to apply for a job and prepare for an interview
KU19. apprenticeship scheme and the process of registering on apprenticeship portal

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and write different types of documents/instructions/correspondence

GS2. communicate effectively using appropriate language in formal and informal settings

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GS3. behave politely and appropriately with all

GS4. how to work in a virtual mode
GS5. perform calculations efficiently
GS6. solve problems effectively
GS7. pay attention to details
GS8. manage time efficiently
GS9. maintain hygiene and sanitization to avoid infection

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Introduction to Employability Skills 1 1 - -

PC1. identify employability skills required for jobs

- - - -
in various industries

PC2. identify and explore learning and

- - - -
employability portals

Constitutional values – Citizenship 1 1 - -

PC3. recognize the significance of constitutional

values, including civic rights and duties,
citizenship, responsibility towards society etc. and - - - -
personal values and ethics such as honesty,
integrity, caring and respecting others, etc.

PC4. follow environmentally sustainable practices - - - -

Becoming a Professional in the 21st Century 2 4 - -

PC5. recognize the significance of 21st Century

- - - -
Skills for employment

PC6. practice the 21st Century Skills such as Self-

Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving,
creative thinking, social and cultural awareness, - - - -
emotional awareness, learning to learn for
continuous learning etc. in personal and
professional life

Basic English Skills 2 3 - -

PC7. use basic English for everyday conversation

in different contexts, in person and over the - - - -
telephone

PC8. read and understand routine information,

notes, instructions, mails, letters etc. written in - - - -
English

PC9. write short messages, notes, letters, e-mails

- - - -
etc. in English

Career Development & Goal Setting 1 2 - -

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC10. understand the difference between job and

- - - -
career

PC11. prepare a career development plan with

- - - -
short- and long-term goals, based on aptitude

Communication Skills 2 2 - -

PC12. follow verbal and non-verbal

communication etiquette and active listening - - - -
techniques in various settings

PC13. work collaboratively with others in a team - - - -

Diversity & Inclusion 1 2 - -

PC14. communicate and behave appropriately

- - - -
with all genders and PwD

PC15. escalate any issues related to sexual

- - - -
harassment at workplace according to POSH Act

Financial and Legal Literacy 2 3 - -

PC16. select financial institutions, products and

- - - -
services as per requirement

PC17. carry out offline and online financial

- - - -
transactions, safely and securely

PC18. identify common components of salary and

compute income, expenses, taxes, investments - - - -
etc

PC19. identify relevant rights and laws and use

- - - -
legal aids to fight against legal exploitation

Essential Digital Skills 3 4 - -

PC20. operate digital devices and carry out basic

- - - -
internet operations securely and safely

PC21. use e- mail and social media platforms and

- - - -
virtual collaboration tools to work effectively

PC22. use basic features of word processor,

- - - -
spreadsheets, and presentations

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Entrepreneurship 2 3 - -

PC23. identify different types of Entrepreneurship

and Enterprises and assess opportunities for - - - -
potential business through research

PC24. develop a business plan and a work model,

considering the 4Ps of Marketing Product, Price, - - - -
Place and Promotion

PC25. identify sources of funding, anticipate, and

mitigate any financial/ legal hurdles for the - - - -
potential business opportunity

Customer Service 1 2 - -

PC26. identify different types of customers - - - -

PC27. identify and respond to customer requests

- - - -
and needs in a professional manner.

PC28. follow appropriate hygiene and grooming

- - - -
standards

Getting ready for apprenticeship & Jobs 2 3 - -

PC29. create a professional Curriculum vitae

- - - -
(Résumé)

PC30. search for suitable jobs using reliable offline

and online sources such as Employment
- - - -
exchange, recruitment agencies, newspapers etc.
and job portals, respectively

PC31. apply to identified job openings using offline

- - - -
/online methods as per requirement

PC32. answer questions politely, with clarity and

- - - -
confidence, during recruitment and selection

PC33. identify apprenticeship opportunities and

- - - -
register for it as per guidelines and requirements

NOS Total 20 30 - -

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National Occupational Standards (NOS) Parameters

NOS Code DGT/VSQ/N0102

NOS Name Employability Skills (60 Hours)

Sector Cross Sectoral

Sub-Sector Professional Skills

Occupation Employability

NSQF Level 4

Credits 2

Version 1.0

Last Reviewed Date NA

Next Review Date 31/01/2026

NSQC Clearance Date 31/01/2023

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification File will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay
down a proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on the knowledge bank of questions created by the
SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS

4. Individual assessment agencies will create unique question papers for the theory part for each
candidate at each examination/training centre (as per assessment criteria below)

5. Individual assessment agencies will create unique evaluations for skill practical for every student at
each examination/training centre based on this criterion

6. To pass a Qualification, a trainee should score a minimum aggregate of 50% across Qualification.

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification.

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Minimum Aggregate Passing % at QP Level : 50

(Please note: Every Trainee should score a minimum aggregate passing percentage as specified above, to
successfully clear the Qualification Pack assessment.)

Assessment Weightage

Compulsory NOS

National Occupational Theory Practical Project Viva Total

Weightage
Standards Marks Marks Marks Marks Marks

SSC/N3022.Undertake data
88 212 - - 300 70
entry services

DGT/VSQ/N0102.Employability
20 30 - - 50 30
Skills (60 Hours)

Total 108 242 - - 350 100

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Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

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Glossary

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct
Sector
subset of the economy whose components share similar characteristics
and interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
Knowledge and Understanding (KU) they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria (PC) are statements that together specify the
(PC) standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications Pack
other criteria required to perform a job role. A QP is assigned a unique
(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

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Knowledge and Understanding (KU) are statements which together

Knowledge and specify the technical, generic, professional and organisational specific
Understanding (KU) knowledge that an individual needs in order to perform to the required
standard.

Organisational context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically needed
Core Skills/ Generic
in any work environment in today’s world. These skills are typically
Skills (GS)
needed in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives
electives within a QP for each specialized job role. Trainees must select
at least one elective for the successful completion of a QP with Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

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