Basic

Competencies :
Unit of Competency SOLVE/ADDRESS GENERAL WORKPLACE PROBLEMS
:
Modules Title: SOLVING/ADDRESSING GENERAL WORKPLACE
PROBLEMS
Module Descriptor: This unit covers the knowledge, skills and attitudes required to
apply problem-solving techniques to determine the origin of
problems and plan for their resolution. It also includes addressing
procedural problems through documentation, and referral.
Nominal Duration: 3 hours
Summary of
Learning Outcomes:
LO1. Identify routine problems
LO2. Look for solutions to routine problems
LO3. Recommend solutions to problems

Details of Learning Outcomes:

LO1. Identify routine problems

Assessment Criteria Content Conditions Methodologies Assessment
Methods
• Identify • Current industry • Writing • Group • Written test
routine hardware and materials (pen discussion • Observatio
software & paper) • Case studies n
problems products and • References • Simulation • Simulation
or services (books) • Role
• (Face to face
procedural • Industry Manuals with proper playing
problem maintenance, distancing of • Direct
areas service and 1.5 meters observation
helpdesk with 12 of • (Face to
practices, population) face with
processes and
proper
• Define and procedure
Blended distancing of
determine • Industry
 Virtual 1.5 meters
standard
problems to diagnostic tools Discussion thru with 12 of
be google population)
• Malfunctions and
investigated resolutions meet or Zoom
*Assessment
• Supplemental
shall be
 s reading thru
observed while
e-books sent
• Identify and task are being
by emails or undertaken
document
messenger whether
current • Posting individually or in
conditions activities in group (Face to
of the the Google face with proper
problem Classroom distancing of
Recorded Demo 1.5 meters with
 12 of
population)

LO2. Look for solutions to routine problems

Assessment Criteria Content Conditions Methodologies Assessment
Methods
• Identify • Current • Writing • Group • Written
potential industry materials (pen discussion test
hardware and & paper) • Case studies • Observatio
solutions to software • Reference • Simulation n
problem products and s • Simulation
• (Face to face
services (books) with proper • Role
• Industry Manuals distancing of playing
maintenance, 1.5 meters
• Develop, service and
• Direct
with 12 of observatio
document, helpdesk population) n
rank and practices,
• (Face to
present to processes and
Blended face with
appropriate procedure
 Virtual proper
• Operating
person for Discussion thru distancing
systems Root
decision and google meet or of 1.5
cause analysis meters
recommendat Zoom
with 12 of
ions about • Supplemental population)
possible s reading thru
e-books sent *Assessment
solutions
by emails or shall be
messenger observed while
• Posting task are being
activities in undertaken
the Google whether
individually or
Classroom
in group (Face
• Recorded to face with
Demo proper
distancing of
1.5 meters with
12 of
population)

LO3. Recommend solutions to problems

Assessment Criteria Content Conditions Methodologies Assessment
Methods
• Plan • Standard • Writing materials • Group • Written test
implementati procedures (pen & paper) discussion • Observation
• Documentation • References • Case • Simulation
on of
produce (books) studies • Role playing
solutions
• Manuals • Simulation • Direct
• (Face to observation
face with • (Face to
• Plan proper face with
distancing of proper
evaluation of 1.5 meters distancing
implemented with 12 of of 1.5
solutions population) meters with
12 of
Blende population)
• Document d
• Virtual *Assessment
and submit to shall be
Discussion
appropriate observed while
thru google task are being
person for
meet or undertaken
confirmation
Zoom whether
recommende individually or in
• Supplement
d solutions als reading group (Face to
face with proper
thru ebooks
distancing of 1.5
sent by meters with 12
emails or of population)
messenger
• Posting
activities in
the Google
Classroom
Recorded Demo