927-545-00

MT 360
v1.1.1
G23 Cabinet
Training Guide
Training Guide: NG 711 sb NexGen II

SOFTWARE FEATURES MENTIONED IN THESE MATERIALS MAY NOT BE AVAILABLE IN YOUR

JURISDICTION, BUT ARE MENTIONED FOR TRAINING PURPOSES ONLY.

Warranty

IGT warrants that its products have been manufactured in conformity with all applicable jurisdiction regulations
where this machine is licensed, and that during the warranty periods specified by contract, its products will be
free from defects in workmanship and material. Minor deviations from specifications or descriptions shown in
IGT product literature or service manuals which do not affect the performance of the product are not considered
to be defects in workmanship or materials, and are not covered by this warranty. Operation or maintenance of
the product other than as specified in IGT’s service manuals, and any unauthorized modifications (even if
intended to correct a problem) void all warranties. IGT’s sole duty hereunder is to repair, correct, or, at IGT’s
option, replace defective products or parts during the contract warranty period only.

Information in this document is subject to change without notice and does not represent a commitment on the
part of IGT, a wholly owned subsidiary of International Game Technology. No part of this manual may be
reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and
recording, for any purpose other than the purchaser’s personal use without written permission of IGT.

THE WARRANTIES SET FORTH HEREIN CONSTITUTE IGT’S SOLE AND EXCLUSIVE LIABILITY FOR
DEFECTIVE AND NON–CONFORMING PRODUCTS OR PARTS. ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. IN NO EVENT SHALL IGT BE LIABLE FOR DIRECT,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF
USE, REVENUE OR PROFITS. REMEDIES SET FORTH HEREIN ARE EXCLUSIVE.

Warning!

The following servicing instructions and/or information is for use by QUALIFIED PERSONNEL ONLY.

Trademark and Copyright Information:

© 2010 IGT. All rights reserved.

Each and every use of an IGT trademark contained herein is intended to be protected and all rights are reserved.

Third-Party Trademarks:

Microsoft, Windows, Windows 2000, SQL Server, Microsoft Access, and Windows NT are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Brio Intelligence, Brio Intelligence Enterprise, Brio Broadcast Server, Brio OnDemand Server, Adaptive Reports,
Brio.Insight and Brio.Quickview are trademarks of Brio Technology, Inc.

IGT — 9295 Prototype Drive — Reno, Nevada 89521-8986 — (775) 448-7777

IGT Technical Assistance Center 1-888-999-1190

IGT Sales and Service Readiness Product Training Vision Statement

IGT Sales and Service Readiness Product Training is committed to being the industry leader in
providing training on electronic gaming machines.

IGT Sales and Service Readiness Product Training Mission Statement

IGT Sales and Service Readiness Product Training is committed to providing customers with the
best standards-based training, maximizing customer profitability:

We are committed to providing our customers with a dynamic training environment to enhance
student learning.

We are committed to meeting the needs of the customer’s training requirements, from
introductory to advanced training.

We are committed to providing quality training that includes current and innovative IGT
technologies.

We are committed to offering training to our customers to facilitate new product rollout.

We are committed to providing a professional training staff.

We are committed to providing an interactive learning experience through a mix of lecture,

demonstration, and practical application.

We are committed to providing training and support that consistently meets or exceeds
customer expectations.
 Customer Services

24-hour Technical Information – For viewing and downloading product information, log
onto IGT’s product information Web site:

Web Site: http://www.igtproducts.com

E-mail: [email protected]

Voice Mail: 775.448.1826

For parts information, service or other technical assistance, contact:

IGT Customer Service

6355 Buffalo Drive

Las Vegas, Nevada 89113

Tel: 888.777.5101

Fax: 888.999.0668

E-mail: [email protected]

*IGT Support Center (Level 0)

Tel: 866.777.8448

IGT Global Support (Advantage, EZ Pay, IGS, IVS)

Tel: 888.999.1190

To request a service technician, call IGT Dispatch: 888.818.8846

Table of Contents
Lesson 1 Safety ............................................................................................................................... 1
1.1 Personal Safety ........................................................................................................................ 1
1.2 Electrical Safety ..................................................................................................................... 2
1.2.1 General Electrical Safety Procedures .............................................................................. 2
1.2.2 Unsafe Conditions ........................................................................................................... 3
1.3 ESD ........................................................................................................................................ 3
1.3.1 ESD Damage .................................................................................................................... 4
1.3.1.1 Latent Failure ............................................................................................................ 4
1.3.1.2 Catastrophic Failure ................................................................................................. 4
1.3.2 Preventing ESD ............................................................................................................... 4
1.3.2.1 ESD Tools.................................................................................................................. 5
Lesson 2 G23 Cabinet Overview.....................................................................................................7
2.1 G23......................................................................................................................................... 8
2.1.1.1 Service Light Operation ...........................................................................................10
Lesson 3 G23 Electronics ............................................................................................................. 13
3.1 AVP 3.0M Brain Box .............................................................................................................14
3.1.1 AVP 3.0 Brain Box Components .................................................................................... 15
3.1.1.1 Boot Programs .......................................................................................................... 15
3.1.1.2 AVP 3.0 Motherboard (IGT P/N 75530400W) Functional Specifications ............. 15
3.1.1.3 AVP 3.0 PCI System Interface Card (IGT P/N 754388XXW) ................................. 17
3.1.1.4 AVP2.5/3.0 ATX Supply PCB (IGT P/N 75831001W) ........................................... 20
3.2 Widescreen Distribution and Control Board (IGT P/N 91890003W) ............................... 22
Lesson 4 AVP Programs and Licensing....................................................................................... 27
4.1 Installation Package Information ........................................................................................ 28
4.2 AVP Operating System Family ............................................................................................ 29
4.3 AVP Firmware and Software Identification ........................................................................ 30
4.3.1 Firmware Boot Programs .............................................................................................. 30
4.3.2 Software Programs ........................................................................................................ 31
4.3.3 Diagnostic Thumb Drives ............................................................................................. 32
4.3.4 eKeys ............................................................................................................................. 32
 4.3.5 License Dongles ............................................................................................................ 33
4.3.5.1 License Dongles for Native Themes ....................................................................... 34
4.4 Native Theme Door Indicators............................................................................................ 36
Lesson 5 Diagnostic 014-04 ........................................................................................................ 37
5.1 Diagnostic 014-04 General Information ............................................................................. 38
5.2 Diagnostic Software Overview ............................................................................................ 38
5.2.1 Getting Started .............................................................................................................. 38
5.2.2 Menu Navigation ...........................................................................................................41
5.2.3 Touchscreen Calibration............................................................................................... 43
5.2.4 Screen Captures ............................................................................................................ 44
5.3 Using the Diagnostic Tools.................................................................................................. 45
5.3.1 GAT ............................................................................................................................... 45
5.3.2 Bill Validator/Printer.................................................................................................... 47
5.3.2.1 Bill Validator Test ................................................................................................... 47
5.3.2.2 Printer Test ............................................................................................................ 50
5.3.3 Board Information ........................................................................................................ 53
5.3.4 Card Reader .................................................................................................................. 55
5.3.5 Coin Devices...................................................................................................................57
5.3.5.1 Coin Acceptor Test...................................................................................................57
5.3.5.2 Hopper Test............................................................................................................ 59
5.3.6 Ethernet .........................................................................................................................61
5.3.7 Feature Self-test ............................................................................................................ 63
5.3.8 Input / Output .............................................................................................................. 65
5.3.8.1 Panel Buttons/Lights ............................................................................................. 66
5.3.8.2 Door / Switches...................................................................................................... 67
5.3.8.3 Jumpers / Batteries / Meters................................................................................. 68
5.3.8.4 Raw I/O.................................................................................................................. 69
5.3.9 Light Bezel .................................................................................................................... 70
5.3.10 Memory Capture .......................................................................................................... 71
5.3.10.1 Memory Capture to a USB Thumb Drive .............................................................. 71
5.3.10.2 Memory Capture to a PC ...................................................................................... 72
5.3.11 Monitor Info ................................................................................................................ 74
 5.3.12 Netplex Download ........................................................................................................75
5.3.13 Non-Volatile Storage ................................................................................................... 76
5.3.13.1 Wipe / Clear Memory ............................................................................................77
5.3.13.2 Read / Write Test ..................................................................................................77
5.3.13.3 Power Hit Test ...................................................................................................... 80
5.3.14 Package Removal .........................................................................................................81
5.3.15 Speakers ...................................................................................................................... 83
5.3.16 Netplex Spectrum........................................................................................................ 84
5.3.16.1 Display Color......................................................................................................... 85
5.3.16.2 Text Display .......................................................................................................... 85
5.3.16.3 Progressive Amount Display ................................................................................ 85
5.3.17 Version Information .................................................................................................... 86
5.3.17.1 Export.................................................................................................................... 87
5.3.17.2 Calculate ............................................................................................................... 89
5.3.18 Video ........................................................................................................................... 90
5.3.19 Watchdog .................................................................................................................... 92
Lesson 6 Software Installation and Navigation .......................................................................... 93
6.1 Software Installation Procedure .......................................................................................... 94
6.2 Native Software ................................................................................................................... 96
6.2.1 Native Software Menu Navigation ................................................................................ 96
6.2.2 Native Software Configuration ..................................................................................... 98
Appendix 1 Dynamic Buttons ................................................................................................. 109
Dynamic Button System components ..................................................................................... 109
Serial Motor and Light Controller Board (SMLC) (Blackfin Board) (IGT P/N 755147XXW) . 110
MLVDS HDMI CPU to OLED Board (IGT P/N 754013XXW) .................................................111
HDMI to Flex Interface Board (758051XXW) ......................................................................... 112
Dynamic Switch Assembly (IGT P/N 518010XX).................................................................... 112
OLED Display (IGT P/N 253096XX)....................................................................................... 113
LVDS OLED Controller (IGT P/N 769415XXW) ..................................................................... 114
22 Line Interconnect Assembly (IGT P/N 754009XX) ........................................................... 114
21 Pin CONAN to 22 Pin FLT Assembly (IGT P/N 754004XX) .............................................. 114
Maintaining and Troubleshooting Dynamic Buttons .............................................................. 115
Course Syllabus

Welcome to the Amazing Race G23 course. This course uses a combination of lecture and hands-
on experience to identify and understand the G23 cabinet and the native software functionality.

Lesson 1: Safety

This lesson will be dedicated to the discussion of Safety. Safety not only covers personal safety,
which is of the utmost importance, but will cover machine safety and ESD (Electrostatic
Discharge).

Lesson 2: G23 Cabinet Overview

This lesson will be dedicated to the basic operation and components associated with the G23
cabinet.

Lesson 3: G23 Electronics

This section is dedicated to a discussion about the Amazing Race G23 electronic components.

Lesson 4: AVP Programs and Licensing

This lesson will be dedicated to the licensing and installation of software on an AVP machine.
Also discussed will be door indicators and license dongle failures.

Lesson 5: Diagnostics 14-04

This lesson provides a comprehensive overview of the Diagnostic 014-04 for IGT’s AVP
(Advanced Video Platform) platform. The Diagnostic 014-04 is used to perform a variety of test,
setup, verification, troubleshooting, installation and removal procedures for the electronic
gaming machine and the array of hardware components and peripheral devices that it supports.

Lesson 6: Software Installation and Navigation

This lesson will be dedicated to the specific information and comprehensive overview to install
and navigate AVP Native software.
 Safety

Lesson 1 SAFETY
Lesson Overview
This lesson will be dedicated to the discussion of Safety. Safety not only covers personal safety,
which is of the utmost importance, but will cover machine safety and ESD (Electrostatic
Discharge).

Lesson Objectives
By the end of this lesson, the student will be able to:

 State general personal safety procedures

 State general machine safety procedures

 Discuss general electrical safety

 State the definition of ESD

 Discuss what causes ESD

 Discuss how to prevent ESD damage

1.1 Personal Safety

Observe the following to ensure personal safety:

• Always remove rings, watches and all metal jewelry when working around or on the
machine

o Metal acts as a conductor and can be very dangerous when working with
energized equipment

o Jewelry may act as a catch hazard

• Use proper lifting techniques and be sure to balance the load when lifting heavy items

• Be careful of "pinch-points" and sharp edges on the machine

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Safety

1.2 Electrical Safety

The hazards of electricity can be deadly. Always be aware of safety precautions when working
with or around electricity. Electricity travels through conductors, which is anything that allows
electricity to flow. Excellent conductors allow electrons to flow with minimal resistance and
include metal or moisture. Insulators have a high resistance to the flow of electrons and include
plastic, rubber, dry wood, air or glass. There is no perfect insulator even though insulators have
a high resistance to the flow of current.

1.2.1 General Electrical Safety Procedures

Use the following rules when working with or around electricity:

• Make sure electrical equipment is properly grounded

• Put the back of your hand against the metal chassis of the machine before opening it.
If the machine has no ground, there will be AC voltage on the machine chassis. This
technique will cause your muscles to contract away from the machine rather than
forcing you to hold onto the machine

• Always use the hand-behind-the-back method, whenever possible, when working

inside a machine to prevent creating an electrical path through your heart

• Turn machine power off on machines before cleaning, inspecting, repairing or

removing components. Removing or replacing a component with power applied is
referred to as “Hot Swapping”

 Some power sources are un-switched and may require the

machine to be unplugged.

• Do not touch or use any electrical device while wet

• Be aware of power access panels and junction box locations and keep the area clear

• If someone has been shocked, separate the victim from the current before performing
first aid. Use rope, wood or any other insulator to pull the victim away if power
cannot be turned off

• Use properly rated fire extinguishers for electrical fires. Never use water since it is an
excellent conductor

• Never stick probes, screwdrivers or metal objects into the machine power supplies

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 Safety

• Observe extreme caution when working with CRT monitors. The voltages held in the
back of a tube are deadly! Do not stick your hands or any metal objects into the back
of the chassis or near the primary anode. Parts of the monitor can hold a charge long
after it has been removed from the machine.

1.2.2 Unsafe Conditions

Report any of the following unsafe conditions to the supervisor:

• Someone that has been shocked

• Bad ground

• Sparking, overheating or smoking machines

• Corroded outlets, switches and junction boxes

• Extension cords in permanent use

• Exposed wiring, broken plugs or outlets; missing box covers or faceplates

• Outlets in damp areas without GFCIs (Ground Fault Circuit Interrupt)

• Too many machines plugged into a power strip or outlet

• Too many machines or other current drawing equipment on the same circuit

• Machines sitting on cabling

1.3 ESD
Electrostatic Discharge is a sudden and momentary electric current that flows between two
objects that have different potentials as the result of direct contact or an electrostatic field. This
force of nature may cause damage to integrated circuits, PROM devices and logic boards that are
particularly sensitive to ESD voltages.

An object develops a charge of static electricity when two materials come into contact and
separate, an affect called tribo-electric charging or charging through friction. It is difficult to
determine the amount of electrical discharge that may occur because charges vary based on the
type of material involved and the friction that takes place. Walking on carpet, combing hair and
unwrapping plastic packaging are examples of actions that cause a static charge in material.

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Safety

1.3.1 ESD Damage

Electrostatic damage to electronic devices may occur at any point from manufacturing to
field service if improperly handled. An ESD event can occur through a direct discharge of
static electricity to the integrated circuit or electrical induction when a charged object is
near a conductive object that is isolated from ground potential, causing a charge through
the electrostatic field and discharges when an item such as a tool or other conductive
material comes in direct contact. In other words, mishandling susceptible devices
through poor ESD control practices may cause a latent or catastrophic failure.

1.3.1.1 Latent Failure

Latent failures are the hardest to identify because exposure to an ESD event may only
leave the circuit partially degraded. This will allow the component or device to continue
working however; the life expectancy will degrade because ambient temperature and
humidity will reduce the handling capabilities, eventually causing a failure.

1.3.1.2 Catastrophic Failure

A catastrophic failure occurs because a circuit or device no longer functions due to
exposure to an ESD event. The event may have caused a burn or breakdown of the
materials in the integrated, circuit, conductor or insulator.

1.3.2 Preventing ESD

The best methods of preventing ESD are:

• Transport products in anti-static safe packaging such as anti-static containers, IC

tubes, bags or boxes

• Keep all electrostatic sensitive parts in their containers until they arrive at a static-
free location

• Always wear safety equipment and place items on a grounded surface after removing
them from their container

• Use an ESD wrist strap and/or grounding mat while working with ESD sensitive
materials. Grounding wrist strap, IGT P/N 61902490. Grounding wrist strap cable,
IGT P/N 61901390. Grounding cable clip, IGT P/N 44600190. These parts are
bundled into the CN 3160 ESD Protection Kit, IGT P/N 61902590

• Handle all boards by the edges

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 Safety

• When handling any static sensitive board, follow these simple rules:

o Leave the board in its sealed protective bag until the time it will be installed and
ensure there are no holes (greater than 1/8 inch) or tears in the bag

o Never lay any static sensitive board on top of any metallic ESD bag

o Use ESD mats or an ESD work-bench whenever possible

o When handling boards, always use the sides for lifting or moving

o Never lay items such as clear plastics, Styrofoam cups or any other statically
charged items on top of the board

1.3.2.1 ESD Tools

Observe and use the following tools when working with or handling unshielded devices:

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 G23 Cabinet Overview

Lesson 2 G23 CABINET OVERVIEW

Lesson Overview
This lesson will be dedicated to the basic operation and components associated with the G23
cabinet.

Lesson Objectives
By the end of this lesson, the student will be able to:

 Identify exterior components

 Identify interior components

 Understand the service light operation

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G23 Cabinet Overview

2.1 G23

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 G23 Cabinet Overview

 To gain access to the interior components, remove the

security cover and belly door.

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G23 Cabinet Overview

2.1.1.1 Service Light Operation

The following table defines the Service Light pattern definitions:

Figure Description Candle Flash Rate in milliseconds (ms)

Off None. The light is not lit.
On None. The light is lit.
Slow Flash 500ms
Medium Flash 250ms
Fast Flash 125ms

Service Light Patterns

The following illustrations represent each Service Light (candle) pattern and the
conditions represented:

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 G23 Cabinet Overview

Two-Stage Candle Light Patterns

1. This Service Light (Candle) flashes at 250ms to indicate recent access to the Main
door, or at 125ms to indicate recent access to any other door.

2. This Service Light (Candle) flashes at 250ms if the Main door is open or to indicate
recent access. If another door is open, it flashes at 125ms.

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 G23 Electronics

Lesson 3 G23 ELECTRONICS

Lesson Overview
This section is dedicated to a discussion about the Amazing Race G23 electronic components.

Lesson Objectives
By the end of this lesson, the student will be able to describe the following:

 The AVP 3.0M Brain Box

 The AVP 3.0 System Interface Card

 The AVP ATX Power Supply

 Widescreen Distribution and Control board

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G23 Electronics

3.1 AVP 3.0M Brain Box

The AVP 3.0 Brain Box has a dual core AMD Turion 2.1 GHz processor. It contains a PCI
(Peripheral Component Interface) AVP System Interface card. It also contains a PCI Express
expansion slot (not used at this time).

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 G23 Electronics

3.1.1 AVP 3.0 Brain Box Components

• AVP 3.0 Motherboard (IGT P/N 75530400W)

• AVP PCI System Interface Card (IGT P/N 754388XXW)

• SATA (Serial Advanced Technology Attachment) 80 GB Hard Drive (IGT P/N

29130490W)

3.1.1.1 Boot Programs

The AVP 3.0 uses two Boot PROMs. Boot 1 is a PLCC (Plastic Leaded Chip Carrier) chip
that is inserted into socket U17 on the AVP 3.0 processor board (Motherboard). Boot 2 is
a 16-pin SOIC (Small Outline Integrated Circuit) chip that is inserted into socket U15 of
the System Interface card.

3.1.1.2 AVP 3.0 Motherboard (IGT P/N 75530400W) Functional Specifications

• Processor – AMD dual core Turion 2.1 GHz Processor (IGT P/N 32722190W)

• Memory -- 240-pin, 2GB DDRII RAM (IGT P/N 76829990W)

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G23 Electronics

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 G23 Electronics

3.1.1.3 AVP 3.0 PCI System Interface Card (IGT P/N 754388XXW)
The AVP 3.0 System Interface card provides an interface from the AVP 3.0 processor to
other system devices that were previously integrated into the AVP 2.0 processor board.
The object of this board is to separate basic PC functions from IGT specific functions.
This allows us to have a processor board that is very close to off-the-shelf processor
boards already in the market place. The AVP 3.0 System Interface card is designed to
work with any PCI 33MHz 32-bit capable processor and chip sets with very limited
number of board modifications. In addition, even if no board modifications have been
made, most of the AVP 3.0 registers and functions will be available to the user if plugged
into a standard PCI capable PC. This board is NOT backward compatible with the AVP
2.5 PCI System Interface board (IGT P/N 754373XXW).

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G23 Electronics

The table below describes the connectors on the AVP 3.0 PCI System Interface Card:

Connector Reference Function

J1 Motherboard
J2 Cabinet Distribution and Control board
J3 9-pin SATA connector (drive)
(not used) (not stuffed)
J4 9-pin SATA connector (host)
(not used) (not stuffed)
J5 Test connector
(not used) (not stuffed)
J6 FPGA Programming connector (not used)
J7 FPGA connector
(not used) (not stuffed)
J8 Power connector (not used)
J9 Card Cage door
J10 Door Detect connector
(not used) (not stuffed)
J11 SATA serial connector
(not used) (not stuffed)
J12 Australian Test Switch connector
(not used) (not stuffed)

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 G23 Electronics

 The Boot 2 chip does not have a key for position one and does not have any
markings indicating proper alignment. The System Interface card has a notch
outlined at socket U15. The Boot 2 chip has two holes on one end along with a
small triangle on the left side that will line up with the notch on the card for
proper chip placement.

The table below describes the User Input/Operation Indicators and selectors:

Reference Designator Signal Name Description

S1 TESTSWITCHN FPGA Test Switch (Operator
Switch)
S2 SELFTESTN Local Reset Switch
DS1 WATCHDOGRSTN Watchdog reset active
DS2 FPGACONFDONE FPGA configuration done
DS3 FPGAPLLLOCK[0] FPGA PLL 0 locked
DS4 FPGAPLLLOCK[1] FPGA PLL 1 locked
DS5 LOCALRSTN Local reset active
DS6 5VDC 5 VDC detected
DS7 3.3VDC 3.3 VDC detected
DS8 1.8VDC 1.8 VDC power good
DS9 1.2VDC 1.2 VDC power good

MT 360 G23 Cabinet Page | 19

G23 Electronics

3.1.1.4 AVP2.5/3.0 ATX Supply PCB (IGT P/N 75831001W)

The AVP2.5/3.0 ATX Supply PCB is designed to deliver 3.3VDC, 5VDC, 5VDC standby,
and 12VDC to the AVP3.0 Brain Box. It accepts a 12VDC input and converts it into the
aforementioned output voltages. In addition to providing output voltages, the
75831001W PCB provides output rail control and monitoring via an on-board
microcontroller. This power supply is backward compatible to the AVP 2.5 Brain Box.

The table below describes the connectors associated with the ATX power supply:

Connector Reference Description

J1 Supplies +3.3VDV, +5VDC, and +12VDC to the
AVP 3.0 Brain Box
J2 Receives +12VDC input from the Distribution and
Control boards
J3 Supplies +5 VDC to the Distribution and Control
boards
J4 Supplies +12VDC to the AVP 3.0 Brain Box
J22 Microcontroller programming port (not used)

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 G23 Electronics

The following graphic indicates all of the operating voltages for the AVP ATX Power Supply. The
AVP 3.0 ATX Power Supply has an additional 4-pin 12VDC rail, however; the operating voltages
on the main 24-pin connector are the same.

 The ATX Power Supply must be connected to the Brain

Box to test available voltages. If not, only the 5VDC
standby will be active.

MT 360 G23 Cabinet Page | 21

G23 Electronics

3.2 Widescreen Distribution and Control Board (IGT P/N 91890003W)

The above part number contains both the mounting plate and the Widescreen Distribution and
Control board and is used to provide the necessary level and signal translation between the AVP
(versions 2.5 and later) main processor and the other components in the machine. The board
also has a 7 port USB hub.

The board requires +12VDC at J32. +24VDC is not used on the board to power any circuitry but
is distributed to various connectors. The USB hub requires its own supply of +5VDC at J25. The
illustration on the next page shows the overall architecture of the PCB.

There are seven fuses on the board. Two of the fuses are of the automotive type fuse. F1 is a 15
Amp Fast Blow fuse for the +12 VDC. F2 is a 7.5 Amp Fast Blow fuse for +24VDC.

The following information applies to the Tell Tale battery indicator on all distribution and
control boards:

• Slow flash (Long pause between illuminated LED) indicates a good battery

• Opposite flash (Long illuminated LED between short duration of no LED) indicates a
charging battery

• Rapid Flash indicates a disconnected battery

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 G23 Electronics

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G23 Electronics

The table below describes the connectors and their function on the Widescreen Distribution and
Control board:

Connector Reference Function

J32 (24 pin) +12 and +24 VDC power and ground (in)
J11 (10 pin) +12 and +24 VDC power and ground (out)
J42 (8 pin) +12 and +24 VDC power and ground
J5, J20, J21, J22, J23, J24 and J56 (4 pin) +12 and +24 VDC power and ground
J46, J47, J48, J49 and J50 (4 pin) Isolated +5 and +12 VDC power and
ground
J4 (5 pin) Isolated +5 and +12 VDC power and
ground
J52 (6 pin) +12 VDC and ground for Service Light
J6 (2 pin) +24 VDC and ground for cabinet fan
J55 (6 pin) +12 and +24 VDC audio power and ground
J13 (8 pin) FPGA
J31 (8 pin) CONFIG JTAG
J30 (50 pin) Connection to Interface board in Brain Box
J26, J27, J28 and J29 (16 pin) Communications Daughter boards
J54 (6 pin) Programming port
J17 (12 pin) Door monitoring (BV, Main door, Security
1 door, Security 2 door, battery power and,
interrogate signal)
J44 (14 pin) Door monitoring (Top Box, switch panel,
Belly door, Pull-up for door optics, battery
power and, interrogate signal)
J7 (8 pin) Door monitoring (Spare door 1, Spare door
2, battery power, and interrogate signal)
J3 (10 pin) Ground
J45 (2 pin) + and – terminal to TT battery
J51 (3 pin) Bell
J138 (6 pin) Power and ground (Spare 1)
J143 (6 pin) Power and ground (Spare 2)
J40 (7 pin) Candle
J1 (12 pin) Meters
J19 (22 pin) Switch Panel switches

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 G23 Electronics

J2 (5 pin) Jackpot Reset and W2G switches

J8 (3 pin) BV status drive
J18 (10 pin) +12 and +24 VDC power and ground (BV)
J16 (20 pin) Switch Panel lamps
J10 (6 pin) USB Type-B
J25 (5 pin) USB power
J33, J34, J35, J36, J37, J38 and J39 (6 USB Type-A
pin)
J151 (3 pin) Netplex data to/from Brain Box
J9, J14, J15 and J43 Netplex data to/from peripherals
J12 (9 pin) +12 and +24 VDC power and ground
J41 (8 pin) +12 and +24 VDC power and ground

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 AVP Programs and Licensing

Lesson 4 AVP PROGRAMS AND LICENSING

Lesson Overview
This lesson will be dedicated to the licensing and installation of software on an AVP machine.
Also discussed will be door indicators and license dongle failures.

Lesson Objectives
By the end of this lesson, the student will be able to:

 Identify the firmware and software for an AVP machine

 Identify the firmware and software installed on an AVP machine

 Understand the function of license dongles

 Identify door indicator differences on Native (Ported) and Emulated Software

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4.1 Installation Package Information

Thumb drives (also known as flash drives, jump drives and dongles) use a standard USB
connection that links directly to the IGT Brain Box to install software packages.

The set of programs required to install and run the AVP operating system are contained on one
thumb drive which is called the installation device. For Native themes, which is software
specifically written for AVP, the device label will begin with “AI”. The installation device installs
the AVP, CONFIG and QNX programs which are displayed on the Version screen. The
installation device does not reside in the machine, therefore the AI number is not displayed in
the Version screen. The video game program, beginning with “Game”, is provided on an
installation thumb drive device with a label that begins with “GI”. After installation, the hard
drive contains these files:

Operating System AI014014 Theme GI014001V780001

• /IGTStorage/Active/Images/OS/QNX6.3-0005.package
• /IGTStorage/Active/Images/OS/QNX6.3-0005.certificate
• /IGTStorage/Active/Images/Games/Game014-001V78-001.package
• /IGTStorage/Active/Images/Games/Game014-001V78-001.certificate
• /IGTStorage/Active/Images/AVPConfiguration/CONFIG014-006-006.package
• /IGTStorage/Active/Images/AVPConfiguration/CONFIG014-009-006.certificate
• /IGTStorage/Active/Images/AVP/AVP014-00208.package
• /IGTStorage/Active/Images/AVP/AVP014-00208.certificate

For emulated programs, which is software written for the 80960 product but has been converted
for use with the AVP, the system installation thumb drive device begins with “AE” and installs
the AVE, CONFIG and QNX programs. The installation device for the emulated game begins
with “GE” which installs the GBE program. After installation, the hard drive contains these files:

Operating System AE011027 Theme GE011001S970001

• /IGTStorage/Active/Images/OS/QNX6.3-0005.package
• /IGTStorage/Active/Images/OS/QNX6.3-0005.certificate
• /IGTStorage/Active/Images/Games/KBE011-000028.package
• /IGTStorage/Active/Images/Games/KBE011-000028.certificate
• /IGTStorage/Active/Images/Games/GBE011-001S97.package
• /IGTStorage/Active/Images/Games/GBE011-001S97.certificate
• /IGTStorage/Active/Images/AVPConfiguration/CONFIG00000002.package
• /IGTStorage/Active/Images/AVPConfiguration/CONFIG00000002.certificate
• /IGTStorage/Active/Images/AVP/AVE001-00303.package
• /IGTStorage/Active/Images/AVP/AVE001-00303.certificate

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4.2 AVP Operating System Family

The family number describes the interface between the games and the system. If the interface
changes and compatibility between the games and the system is lost, a new family number must
be created. When the system loads, it ignores any game packages that do not have the same
family number. This is done because a mixing of games and systems from different family
numbers cannot be done.

Information about Native AVP family numbers is as follows:

• Family 012 – Updates were made to make it possible to put packages on the AVP and
move them around. This was required for the launch of sb1.2 gaming and the
downloading of games to the system

• Family 013 – This family was created due to the need for sliding paytables in multi-
denom support. This family also introduced licensing and AVP 2.5 hardware. Later
releases of Server Based gaming are being released on this family

• Family 014 – Player selectable main menu, dynamic buttons, double up and tournament
capabilities have all been added to the system. All games released on Family 014 will
have support for the different top screens that IGT offers

 For Native themes, when loading the software the family

number for the theme, operating system and Boot chips
must match.

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4.3 AVP Firmware and Software Identification

The AVP product firmware / software naming conventions can help the technician identify the
program and hardware compatibility.

4.3.1 Firmware Boot Programs

The AVP Boot chips come in pairs and will be identified as Boot 1 of 2 and Boot 2 of 2.
The Boot 1 chip will be the modified BIOS (basic input / output system) that will control
and configure the operation of the AVP motherboard. The Boot 2 will be the extended
BIOS and will control the AVP System Interface Board and provide basic 8-bit driver
support for the devices in the system, i.e. video drivers and network interface drivers.

Example: AVPSB014-10A-05 (AVPSB 014 -1 0A -05)

AVPSB: AVP Secure Boot

014: Firmware / Software Family Group

-1: Type of System for Family Group

1: Trade Sale Themes

2: IGT WAP Themes

3: Action gaming Themes

4: Future Development

0A: Hardware support

0A: non-Server Based AVP2.0 (Non-downloadable)

0B: Server Based AVP 2.0 (sbX Downloadable)

0C: non-Server Based AVP 2.5 (Non-downloadable)

0D: Server Based AVP 2.5 (sbX Downloadable)

0E: non-Server Based AVP 3.0 (Non-downloadable)

0F: Server Based AVP 3.0 (sbX Downloadable)

-05: Firmware Revision

 The older naming convention, such as AVPSB022, will no

longer be used and must be referenced in the Program
Overviews or call customer service for software
compatibility.

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4.3.2 Software Programs

The AVP software programs will be on a USB Thumb Drive. The information below will
help identify the use of the software:

Operating System Identification

Example AI014-075 (AI 014 -075)

AE: Emulated Operating system

AI: Native Operating system

014: Firmware / Software Family Group

-075: Software Revision

Theme Program Identification:

Example GC014-004AX6-0001 (GC 014 -004 AX6 -0001)

GE: Emulated Theme

GI: Native Theme

GC: Native SAVP / SMLD Theme and Paytable

GT: Native SAVP / SMLD Theme Type

014: Firmware / Software Family Group

-004: Platform

000: Legacy Identification for Video AVP

001: AVP Video Product

002: MLD (Multi-Layer Display)

003: SAVP Mechanical Reels Only

004: SAVP Mechanical Reels or MLD Compatible

AX6: Theme ID or Game Type ID for GT

-0001: Software Revision

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4.3.3 Diagnostic Thumb Drives

The Diagnostic Thumb Drive allows testing, auditing, clearing memory, and other
features to the technician without the use of the software on the hard drive.

 The release of Diagnostic014-04 and later is fully

compatible with all Boot programs and will be required to
support the ATI Radeon HD 3650 video card in bonus
controllers.

The Diagnostic014-04 Thumb Drive allows an independent program to verify the

software installed on the hard drive has not been modified. GLI (Gaming Laboratories
International) verifies these algorithms and provides them to the local jurisdictions as a
3rd party verification. The three types of tests available are:

CRC32: Cyclic Redundancy Check

SHA1: Secure Hash Algorithm

MD5: Message-Digest Algorithm 5

4.3.4 eKeys
Three USB eKeys allow the technician to perform secure functions on the machines.

Installation eKey0003: Allows the software to install on the AVP hard drive

Diagnostics eKey0004: Provides access to secure Diagnostics functions

Setup eKey0005: Allows secure machine optioning

Universal eKey0007 Allows installation, diagnostics and setup functions.

 The Universal eKey0007 use is based on jurisdictional

approval.

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4.3.5 License Dongles

A licensing device (License Dongle) is associated with the Operating System program
family and the theme number. The License Dongle is similar to a SafeNet ikey1000,
which is the same type of device that is currently used for the AVP eKeys. The License
Dongle is actually the updated ROHS version of the ikey1000. It has an embedded LED
that stays illuminated whenever installed so that it will be easy to verify the installation
of the device.

The License Dongle is a USB device that does not contain any verifiable code related to
game play or outcome. It is simply an on/off switch for a particular game theme. The
License Dongle is encrypted so that it cannot be copied. The License Dongle will be
labeled using a sticker similar to what is currently seen on program chips. The License
Dongle is completely hot swappable. That means that it can be inserted and removed
with power applied. Removal of the License Dongle will result in de-activation of the
theme, regardless of the presence of credits. The game theme cannot be enabled or setup
until the License Dongle has been installed. The License Dongle must be inserted into
one of the USB ports and must remain inserted to keep the current theme enabled.

All Family 013 and 14 Native and Family 011 Emulated themes released after the
licensing has been introduced must be supported with a correctly licensed OS, Boot
program set and License Dongle. The families will be discussed later in this section. The
License Dongle is linked to both the Operating System Family and the Theme ID
number. When updating a program set against a CN or IN, the CN or IN will specify if a
new license or Boot program set is required as part of the new program.

 AI014-075 Operating System and later does not require a

license dongle for the OS operation.

 License Dongles for themes list the Theme ID that matches

the installation thumb drive media on the upper left hand
corner of the label.

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4.3.5.1 License Dongles for Native Themes

The License Dongle icon in the diagnostic menu will provide the license information.

Once the License Dongle icon is selected, the following screen will appear:

 If the machine does not recognize the license dongle, no

information will be listed.

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The following information is a breakdown of the data that is seen on this screen.

Feature Name – (AVP, Native System) the feature name represents what is being
licensed:

Version – (1.0) Feature checkouts include version numbers to ensure that the license
being requested has a version number less than or equal to the version number of the
feature license. This ensures the compatibility with installed software.

Issued – (10-sept-2007) Set to the issue date of the license

Issuer – (plant1000) Contains the information related to the manufacturing location.

• Plant 1000 if the manufactured location is Reno

• Plant 1200 if the manufacturing location is Las Vegas

Notice – (Copyright 2006, IGT. Issued to California Service) This field is used to hold customer
information as well as a copyright notice.

Vender String – (<type>production<type><family>013</family><class>standard</class>)

This is an attribute of a feature that consists of vendor specifiable information. This information
cannot be modified by an end-user.

License Dongle Failure

For Native themes, if the License Dongle should fail or lose communications during game play,
the player can complete that game. After game completion, a license failure message will appear
on the main display and the machine will be disabled. The player will be able to cash out credits
without assistance from floor personnel if the failure occurred with credits on the machine. If
the License Dongle fails during an idle game state, the license failure message will appear on the
main display and the machine will be disabled. The machine will remain in a disabled state until
the error has been corrected.

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4.4 Native Theme Door Indicators

The technician must be aware of door opens when working with the software on an AVP. The
following information applies to door opens with native software installed.

Door Switch Descriptions and Locations

[C] Door – “CPU” Brain Box

[S] Door – Security Cover

[T] Door – Top Box

[F] Door – Belly Door

[P] – Processor

[B] Door – Bill Door

[D] Door – Drop Door (jumper unless a switch is required)

[M] Door – Main Door

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Lesson 5 DIAGNOSTIC 014-04

Lesson Overview
This lesson provides a comprehensive overview of the Diagnostic 014-04 for IGT’s AVP
(Advanced Video Platform) platform. The Diagnostic 014-04 is used to perform a variety of test,
setup, verification, troubleshooting, installation and removal procedures for the electronic
gaming machine and the array of hardware components and peripheral devices that it supports.

Lesson Objectives
After completion of this lesson, the technician will:

 Be able to utilize the Diagnostic 014-04 to perform the following:

o Testing

o Setup

o Verification

o Troubleshooting

o Software installation and removal

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5.1 Diagnostic 014-04 General Information

The diagnostic software naming convention reflects the AVP software system (OS) family
(014) and the current version of the diagnostic software (03).

 Diagnostic 014-04 software and any of its tools are

independent of games and game features. The installation
of game components is not required to run the Diagnostic
software. Diagnostic 014-04 software can be used with the
2.0, 2.5 or 3.0 (or later) electronics package. Depending on
the electronics package, the software is run using any
CD/eKey/thumb drive combination.

5.2 Diagnostic Software Overview

5.2.1 Getting Started
To run the Diagnostic 014-04 software:

1. Power the machine OFF.

2. Open the main door.

3. Unlock and open the security/card cage door on the Brain Box. For AVP
electronics package 2.0, also remove the USB security plate that conceals
the USB port.

4. Verify the installation of the System Family 013 or 014 secure boot read-
only memory (ROM) devices for select configurations on AVP 2.0, 2.5 or
3.0 (or later) electronics package (refer to the Program Summary Report
for related components and program numbers and ROM type).

5. (Optional) Insert the Diagnostic Security eKey (eKey000004) in a USB

port behind the card cage door on the Brain Box to view
restricted/privileged menu options.

6. (Optional) Insert/activate the write enable jumper or switch to perform

such procedures as clearing the hard drive or safe storage (battery backup
RAM) or to completely clear safe storage and cabinet memory (E2).

For the 2.0 electronics package, insert the six-pin jumper (IGT P/N 607-
846-00) into the six-pin port located behind the card cage door of the
brain box.

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For the 2.5 electronics package, insert the six-pin jumper into the two-pin
port located behind the card cage door. A two-pin jumper (IGT P/N 639-
027-90) can also be used. For sbX applications, this is the recommended
jumper.

For the 3.0 (or later) electronics package, toggle the switch located behind
the card cage door.

7. Insert the Diagnostic 014-04 Software thumb drive into any available USB
port.

 USB ports behind the card cage door are reserved for the
Diagnostic Security eKey (eKey000004) or other high-
level security devices.

8. Power the machine ON. The AVP Diagnostic Menu appears once the
required Boot ROMs and media are detected upon power-up.

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The following menu options are accessible:

• GAT

• Bill Validator/Printer

• Board Information

• Card Reader

• Coin Devices

• Ethernet

• Feature Self-test

• Input/output

• Light Bezel

• Monitor Info

• Netplex Spectrum

• Speakers

• Version Information

• Video

• Watchdog

The following options are also accessible if the Diagnostic Security eKey (eKey000004)
is inserted:

• Memory Capture

• Netplex Download

• Non-Volatile Storage

• Package Removal

The following actions can be performed if the write-enable jumper/switch is installed or

activated:

• Wipe the hard drive (in the Non-Volatile Storage menu option)

• Package removal

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5.2.2 Menu Navigation

Menu Options

The diagnostic tools are arranged in a menu format on the primary display located in the
machine's main enclosure. The accessible menu options are displayed as active
touchscreen buttons on the primary display. Menu buttons that are grayed out indicate
restricted options and require the appropriate switch activation or media installation to
access.

Touch a menu option on the screen and release to select and open the window for the
corresponding tool/test. Touch a menu option on the screen and hold to select and view
the item’s description and version number (if available) in the lower pane of the AVP
Diagnostic Menu window.

Windows/tabs

The window for a selected menu option contains a title bar, an upper pane, a main
display and a lower pane:

• The title bar contains the name of the menu or diagnostic tool on the left side and a
screen capture icon (if available) on the right side.

• The main display contains general information, feedback messages or a series of

editable menu options such as check boxes, radio buttons, text boxes, selectable lists,
icons and dialog/pop-up/drop-down boxes that modify or confirm settings for the
diagnostic procedure. The main display may also include tabs that, when touched,
open a window/view for the corresponding sub-procedure.

• The lower pane consists of status messages or user information on the left side (if
available) and navigation buttons (Forward/Back) or command buttons (e.g.,
Start/Stop, Quit) on the right side.

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Scroll bars and arrows

Use the scroll bars or the up/down arrow buttons/icons to navigate through the
information displayed when a window contains a scrollable list.

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5.2.3 Touchscreen Calibration

If the touchscreen on the primary display requires (re-) calibration, insert and turn the
reset key once to open the Touchscreen Calibration Wizard and follow the on-screen
instructions, touching the “Continue”, “Next”/”Back” and “Finish” buttons when
prompted. If necessary, touch “Cancel” to terminate the process prior to finishing.

 The Touchscreen Calibration Wizard applies only to the

primary display. The Touchscreen Calibration Wizard
can be entered from only the AVP Diagnostic Menu
window. If the navigation panel on the lower panel of the
touchscreen is not responding, use the active buttons on
the player panel to move forward/back or to exit.

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5.2.4 Screen Captures

Screen views can be captured if the icon appears at the right side of the window’s title
bar.

To capture the screen view:

1. Insert a thumb drive into any open USB port.

 Insert the thumb drive in an open USB port before

touching the screen capture icon so the Select a
destination area can detect the device.

2. Touch the screen capture icon to open the “Specify a destination for the
screen capture...” pop-up box.

3. Select the desired USB drive/directory in the list of available

drives/directories in the “Select a destination” area, and then touch the
keyboard icon to open the “Specify a filename...” pop-up box.

4. Use the keyboard/touchpad to enter the filename for the screen image
(saved automatically in TGA format).

5. Touch “Done” in the “Specify a filename...” pop-up box, then touch “Save”
in the “Specify a destination for the screen capture...” pop-up box.

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 Touch Cancel to exit the screen capture utility at any time.

If multiple monitors are installed on the machine and
enabled, the screen capture file is a composite image of the
screen content on each monitor.

5.3 Using the Diagnostic Tools

5.3.1 GAT

 This replaces the AVP Verify tool available in diagnostic

version 014-02.

The GAT (Game Authentication Terminal) tool provides a method of validating all
program components, on-demand, via a Microsoft® Windows® application and a
machine-to-PC serial cable connection. Its primary purpose is to identify machines in the
field, including the versions or revision codes of the software components and devices
installed.

 A version of GAT Terminal Program must be installed on

a PC to run the GAT procedure. A version of Microsoft
Access® is required to export package information to the
database. For more information on GAT, refer to the
“Game Authentication Terminal Program Requirements”
document:
http://www.gamingstandards.com/pdfs/standards/GSA
_GAT3_r1.pdf

To run the GAT procedure:

1. Connect the RS-232 cable from a serial port on the Brain Box to the serial
port on the PC.

2. Touch the GAT option in the AVP Diagnostic Menu window to open the
GAT window.

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3. Open the GAT Terminal Program application on the PC. All packages
installed on the hard drive are displayed.

4. Refer to the document titled “GAT3 Installation and Instructions”,

included with the GAT Terminal Program software, for further
instructions on package verification, database export and file updating.

 For each package selected for export/updating; the

“Calculating…” message is displayed in the Current request
area of the GAT window. Otherwise, “No requests” is
displayed.

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5.3.2 Bill Validator/Printer

For machines configured with a bill acceptor and/or a printer, this tool determines
whether the bill acceptor/validator and printer are operating properly. The Bill Validator
test checks for proper accepting and stacking of vouchers (tickets) and bills of valid
denominations. The Printer test prints a voucher and checks the paper advance.

5.3.2.1 Bill Validator Test

To run the Bill Validator test:

1. Touch the Bill Validator / Printer button in the AVP Diagnostic Menu
window to open the Bill Validator / Printer window.

2. Open the bill validator door.

3. Touch the “Enable” box to enable the validator and activate the stacking
options/checkboxes (bill or voucher).

 If no stacking option is selected, the bill or voucher is

rejected once the status is read/displayed.

4. Insert a bill (any direction) or a voucher (barcode side up) into the bill
acceptor.

 If a voucher is inserted, the Item Value field displays the

voucher’s validation number. Once inserted, the bill or
voucher information is displayed in the Last Item (type)
and Item Value fields.

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The table below describes the status messages that may be displayed.

Message Description
Bill in Escrow The device is validating the bill before it is
accepted and stacked.
Bill Rejected The device detected and rejected an invalid
bill. Try another bill. If the problem
persists, repair the device.
Bill Stacked The inserted bill was successfully stacked.
Device/Driver not Available The device or driver is not installed.
Disabled The device is disabled. (Displayed when
the Enable box is unchecked.)
Download Program Error The program that downloaded to the
printer software failed the checksum test
(disconnect the device to clear the error).
Repeat the download operation.
Enabled The device is enabled. (Displayed when the
Enable box is checked.)
EPROM Check Value Error The device failed the checksum test
(disconnect the device to clear the error).
Repair the device.
Hardware Error The device encountered a hardware error
(disconnect the device to clear the tilt).
Repair the device.
Idle The device is ready to receive data.
n/a The device is reporting no activity.
No Program Downloaded No program downloaded to the device
software (disconnect the bill acceptor to
clear the error). Repeat the download
operation.
NV Data Error The device encountered an error while
accessing non-volatile data (disconnect the
device to clear the error). Repair the device
NV Device Error The device encountered an error while
accessing a non-volatile device (disconnect
the device to clear the error). Repair the
device.
Off-Line The device is disconnected; reconnect. (If
the device is connected and this error is
displayed, repair the device)
Possible Tampering The device detected possible tampering.
Remove any jammed bills/vouchers and
restart the system.
RAM Data Error The device encountered an error while
accessing RAM. Repair the device.
RAM Device Error The device encountered an error while
accessing RAM.

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Message Description
Stacker Box Open The stacker box is open (close the box to
clear the error).
Stacker Error An unidentified stacker error occurred.
Stacker Full The stacker mechanism is full. Remove
bills/vouchers from the stacker.
Stacker Lever Jam The stacker lever is jammed. Remove the
bill/voucher from the stacker and clear the
item causing the jam.
Ticket Stacked The voucher was successfully stacked.
Ticket in Escrow The device is validating the voucher before
it is accepted and stacked.
Ticket Rejected The device detected and rejected an invalid
voucher.
Unknown The device is not sending status
information. Data may be corrupted or the
device is malfunctioning.

5. Close the bill validator door.

6. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

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5.3.2.2 Printer Test

To run the printer test:

1. Touch the “Bill Validator / Printer” button in the AVP Diagnostic Menu
window to open the Bill Validator / Printer window.

2. Touch the “Print Test Ticket” button in the Bill Validator / Printer window
to start the test. The printer activity and status are displayed throughout
the test process.

Verify that the printed content (text, graphics) is readable.

The table below describes activity messages that may be displayed:

Message Description
Idle The device is ready to receive data.
Invalid The device is not sending status information.
Data may be corrupted or the device is
malfunctioning.
n/a The device is reporting no activity.
Off-line The device is disconnected; reconnect. (If the
device is connected and this status is
displayed, repair the device.)
Printing A voucher is printing.
Test Aborted The test was interrupted.

The table below describes status messages that may be displayed:

Message Description
[USB] Door Open The printer door is open. (Close the door to
resume printing.)
[NETPLEX] Download CS Error The program that downloaded to the device
software failed the checksum test (disconnect the
device to clear the error). Repeat the download
operation.
[NETPLEX] EPROM CS Error The device EPROM failed the checksum test.
(Replace the faulty EPROM with one of the same
version and rerun the test.)
[NETPLEX] Hardware Error The device encountered a hardware error
(disconnect the device to clear the tilt). Repair the
device.
Head Disengaged The head is detached. (Reseat the printer head to
clear.)
Head Jam The head is jammed. (Remove the jammed paper
and realign the paper. Close the door to resume
printing.
Head Overheat Jam The device is overheated. When cooled the printer
resumes normal operation.

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Message Description
[USB] Missed Top of Form The device did not print at the top of the form.
Check the printer and if necessary check for paper
jams or align/load additional forms.
No available printers detected The device is disconnected or a poor connection
was reported.
[NETPLEX] No Download No program downloaded to the device software
(disconnect the device to clear the error). Repeat
the download operation.
n/a The device is reporting no activity.
No Template The device received instructions to print a
nonexistent template or the print command is not
executing. (If the problem persists, replace the
printer.)
[NETPLEX] NV Data Error The device encountered an error while accessing
non-volatile data (disconnect the device to clear
the error). Repair the device.
[NETPLEX] NV Device Error The device encountered an error while accessing a
non-volatile device (disconnect the device to clear
the error). Repair the device.
Overheat Error The device exceeded its normal operating
temperature range. Normal operation resume
once it is cooled to a temperature within the
range. (If the problem persists, replace the
printer.)
[USB] Paper Feed Error The device is unable to take the paper.
[USB] Paper in Chute Paper has passed the rear sensor and has entered
the chute.
Paper Jam The device has a paper jam. Clear the jam and
realign the paper.
[USB] Paper Low The supply of paper in the bin is low.
Paper Out The supply of paper in the bin is empty. Replace
with a new supply.

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Message Description
[USB] Print Job Aborted The test was suspended/interrupted, and the
process was canceled.
Print Job Completed The paper has advanced from the chute; device
successfully completed the print job.
Print Job Timeout The print job canceled because it exceeded the
time allotted to respond to a command.
[USB] Print Past Barcode The barcode printed at the top of the voucher. (No
corrective action required.)
[USB] Printer Buffer Overrun The device received more data than it can process.
Printer Busy A print job is processing. (The message clears
when the job is completed.)
[USB] Printer Received Data The device received data to print a ticket.
[USB] Printer Head Malfunction There is a problem with the printer head and the
ticket cannot print.
[USB] Printer is idle The device is ready to receive data.
[USB] Printer Requires Calibration One or more of the device’s components requires
adjustment and the ticket cannot print.
[USB] Printer to Top of Form The paper has passed the feed sensor and is
starting to print.
[NETPLEX] RAM Data Error The device encountered an error while accessing
RAM. Repair the device.
[NETPLEX] RAM Device Error The device encountered an error while accessing
RAM (disconnect the device to clear he error).
Repair the device.
Shredded Carriage Gear Carrier gear is damaged. (Replace the gear in the
device.)
[NETPLEX] Undefined Char RX The device received an undefined character.
Restart the system. (If the problem persists,
replace the device.)
Unknown Printer Error The device is not sending status information. Data
may be corrupted or the device is malfunctioning.
[USB] Voltage Out of Range The voltage is either too high or too low. Restart
the system. ) If the problem persists, replace the
printer.)

3. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

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5.3.3 Board Information

 This replaces the System Management Bus Utility for

Diagnostic 013.

This tool displays information for and the status of the machine’s processor board/CPU
and any expansion boards including temperature, voltage and fan speeds.

1. Touch the “Board Information” button in the AVP Diagnostic Menu

window to open the Board Information window.

2. Touch the “Information” tab to view basic version and manufacturer

information.

 For electronics package 2.5 or 3.0 (or later), field-

programmable gate array (FPGA) version and FPGA
revision information is found on the PCI expansion card.
Depending on the machine's processor board, some
information may not be displayed.

3. Touch the “Temperatures” tab to view the current, minimum, maximum

and average temperature readings (in Celsius) for the CPU and for
electronics package version 3.0 or later, the graphics processor unit
(GPU) and the chipset north bridge (NB).

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The table below describes the acceptable limits:

AVP Electronics Package Limits (degree Celsius)

2.0 CPU warning level: 70.0
CPU critical level: 75.0
2.5 CPU warning level: 90.0
CPU critical level: 100.00
3.0 (or later) CPU warning level: 89.5
CPU critical level: 95.0
GPU warning level: 99.5
GPU critical level: 105.0
NB warning level: 96.0
NB critical level: 102.0
4. Touch the “Voltages” tab to view the current, minimum, maximum and
average voltage levels of the processor core(s) (VCORE) and processor
board battery (VBAT).

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The table below describes the acceptable limits:

AVP Electronics Package Limits (volts)

2.0 2.5v: 2.375 - 2.625
3.3v: 3.05 - 3.60
5.0v: 4.6 - 5.4
12v: 11.0 - 13.0
-12v: -18.8 - -5.2
VCORE1: 1.0 - 3.8
2.5 3.3v: 3.05 - 3.60
5.0v: 4.6 - 5.4
12v: 11.0 - 13.0
-12v: -13.8 - -10.2
VCORE1: 0.914 - 1.382
VCORE2: 1.275 - 1.725
VBAT: 2.0 - 4.0
3.0 (or later) 3.3v: 3.0223 - 3.5843
5.0v: 4.605 - 5.405
12v: 11.122 - 12.902
VCORE1: 0.895 - 1.306
VBAT: 2.5 - 4.0
NB VCC: 0.9 - 1.31

5. Touch the “Fan Speeds” tab to view the current, minimum, maximum and
average speed (in RPM) for the CPU fan and the system or chassis fan (if
installed) in the Brain Box.

AVP Electronics Package Limits (RPM)

2.0 CPU fan: 3000 – 8000
2.5 CPU fan: 3000 – 8000
3.0 (or later) CPU fan: 3000 – 8000
System fan: 3000 – 8000
Chassis fan: 3000 – 8000

6. Touch “Quit” to exit.

5.3.4 Card Reader

For machines configured with a magnetic card reader, this tool determines whether the
card reader is properly reporting the card data.

 The test cannot run if a card was inserted prior to a

machine restart.

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To run the test:

1. Touch the “Card Reader” button in the AVP Diagnostic Menu window to
open the Card Reader window.

2. Insert a card, magnetic stripe down, into the card reader. The Card
Reader window displays player/property information (e.g., tracking
number, property name) on the associated track (1, 2 or 3).

The table below describes card read (data) status messages:

Message Definition
Invalid Card is unreadable.
Read timeout Card information was not obtained in the time
allotted.
Read failed The card was not read by the device. Replace
the card. If the problem persists, replace the
card reader.
Read complete The device successfully read the player
tracking data stored on the inserted card for
the applicable track (1, 2 or 3).
The table below describes the card reader (device) status messages:

Message Definition
Device Empty No card is inserted.
Front sensor blocked Card was/is partially inserted.
Rear sensor blocked Card was/is fully inserted.
Unknown Card was/is not properly inserted or is an
invalid card.

3. Touch “Quit” to exit.

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 Touching “Quit” also cancels any running test.

5.3.5 Coin Devices

For machines configured with a coin acceptor and a hopper, this tool determines
whether the coin acceptor and hopper are operating properly. The coin acceptor test
checks whether the device is active and accepting coins of valid denominations. The
hopper test checks for an accurate payout.

Touch the “Coin Devices” button in the AVP Diagnostic Menu window to open the Coin
Devices window.

5.3.5.1 Coin Acceptor Test

To run the coin acceptor test:

1. Touch the “Enable” box in the Coin Acceptor area of the Coin Devices
window. Un-check the “Divert to Hopper” box to direct coins to the coin
tray.

2. Touch the “Reset Coin Count” button to clear the displayed values and
reset the “Coin In Count” to 0 (zero).

3. Insert coins into the coin slot.

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The table below can be used to interpret any resulting status messages:

Message Definition
Coin Cheating Detected The device reported tampering.
Coin Jam Error A coin jammed the hopper optics. Open the door
and remove the coin(s) creating the jam. If the
problem persists, verify the coin acceptor
connection.
Coin Sequence Error A coin did not follow the normal path. Indicates
possible tampering.
Device/Driver not available The device or driver is not installed.
Disconnect Error The device is not properly connected. (Verify the
connection.)
Extra Coin In A valid coin was received while the device was
disabled.
IDLE The device is ready to receive data.
Invalid Coin Detected An unrecognized coin or denomination was passed
through the detector. Possible reasons include an
unrecognized monetary type or denomination or a
fake coin.
Short Coin Error The coin failed to follow its normal path and was
rejected.

 The SENET: field displays raw I/O hexadecimal readings

for the coin acceptor sensors.

4. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

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5.3.5.2 Hopper Test

To run the hopper test:

1. Touch the “Pay Out 1 Coin” or “Pay Out 10 Coins” button from the Coin
Devices window to start either test. Once the test initiates, the button
value changes to “Stop”. (Touch it again to stop the test.)

a. For each coin dispensed, the Coins Left value decreases by one
while the Coins Paid Out increases by one. The test status is
displayed as “Paying Coins”.

b. For a normal hopper, coin levels register in the Hopper Level area
as percentages determined by the top-level sensor: 100%, less than
100% and empty.

c. For a secure count hopper, coin levels register in the Hopper Level
area as percentages determined by the location of the sensors:
100%, 66%, 33%, less than 33%, n/a and unknown.

The table below describes the hopper (hopper type) messages:

Message Definition
Normal Hopper Device is a standard non-sensor mechanical
hopper device or is a secure count hopper
configured with sensor connections disabled.
Secure count hopper Sensor connections are enabled.

The table below describes the hopper (secure count status) messages:

Message Definition
Cash out aborted The test was suspended/interrupted, and the
process was canceled.
Cash out complete The test ended successfully.
Coin Jam Error A coin jammed the hopper optics. Open the door
and remove the coin(s) creating the jam. (If the
problem persists, verify the hopper connection.)
Coin sequence error A coin did not follow the normal path. Indicates
possible tampering.
Coins Paying canceled The test was suspended/interrupted and the
process was canceled.

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Message Definition
Device/driver not available The device or driver is not installed
IDLE The device is ready to receive data.

The table below describes the hopper (test status) messages:

Message Definition
Coin diameter too small A smaller than expected object passed through the
optic sensor (check for coin jam in the optic sensors
field). Clear the object.
Coin diameter too large A larger than expected object passed through the
optic sensor (check for coin jam in the optic sensors
field). Clear the object.
n/a The device is reporting no activity.
No error The test was successfully completed.
Optic problem The optics reported an unknown error.
Optics flooded The optics are detecting too much light.
Reverse coin A coin was returned to the hopper instead of the
tray.
Runaway hopper Device optics and/or equipment cannot shut off due
to malfunction.

 The SENET: field displays raw I/O hexadecimal readings

for the hopper optical sensors.

2. When the test is complete, the Coins Left field value returns to 10, the
Coins Paid Out field value resets to 0 (zero) and the Test Status field value
is IDLE.

3. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

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5.3.6 Ethernet
This tool configures and tests the Ethernet port connection over which the machine
communicates with other devices attached to the network.

To run the test:

1. Touch the “Ethernet” button in the AVP Diagnostic Menu window to open
the Ethernet window.

2. Ensure the proper connection from the network to the machine’s RJ-45
network connector.

3. Touch the numeric keypad icon to the right of the edit box to enter/edit
the desired IP address data in the pop-up box for each option. Default
entries for the Netmask (subnet mask), Default Gateway and Broadcast
Address fields are provided.

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Each address contains four dot decimal notations. Touch

“Previous”/”Next” on the touchpad to move the cursor to the previous or
next dot notation.

4. Touch “Done” when finished entering the address or “Cancel” to exit the
touchpad.

5. Repeat the previous steps for other options in the Logic Address Setting
area.

6. Touch “Start”. Once the test initiates, the button value changes to Stop
Test. The number of packages transmitted and received to/from the
machine’s MAC address and Media Rate (bandwidth) is displayed during
the test.

7. Touch “Stop Test” to stop the test or to change the values in the Logic
Address Setting area.

8. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

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5.3.7 Feature Self-test

This tool runs a self-test on installed machine devices or features.

To run the Feature Self-test:

1. Touch the “Feature Self-test” button in the AVP Diagnostic Menu window
to open the Feature Self-test window.

 “No Self-testing Features Present” is displayed in the

Feature Information area if there are no devices installed.

2. Check the desired box (es) associated with the desired feature(s) listed.
Select the “Check All” or “Uncheck All” button to select or de-select all
items listed. Touch the “Previous Page” or “Next Page” button (if
activated) to navigate through the list.

3. Check the “Automatic Retest” box to repeat the test sequence.

4. Touch “Test”. Once the test initiates, the button value changes to Stop.
(Touch it again to stop the test.)

 Most devices run a start-up/initialization routine or a test

pattern. The printer’s self-test routine also prints a test
ticket that contains version information, calibration
settings and all text, graphics and special characters on
the printable area.

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The table below can be used to interpret any resulting status messages:

Message Definition
Cancelled Self-test Test has stopped.
Device has been detached The device is disconnected.
Not responding No acknowledgement, device is not responding
to the test message.
Self-test has exited Self-test was successful.
Testing… Test is in progress.
Untested Test has not yet started.

5. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

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5.3.8 Input / Output

This tool verifies the connection and activity of the physical devices or the SENET-based
boards that control input and output, and it reports the raw I/O bit values.

Touch the “Input / Output” button in the AVP Diagnostic Menu window to open the
Input / Output window.

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5.3.8.1 Panel Buttons/Lights

To test buttons 1 - 18, candle 1 - 4 (if available or installed) and LEDs (if available or
installed) on the Brain Box:

1. Touch the “Panel Buttons / Lights” tab in the Input / Output window to
open the Panel Buttons / Lights view.

2. The button/lamp buttons in the Panel Buttons/Lights view are linked to

the physical buttons on the player panel. Confirm whether the
corresponding player panel button responds by touching a button in the
Panel Buttons / Lights view or press a player panel button. If both the
button in the Panel Buttons / Lights view and the corresponding light in
the player panel button dim, there is a proper connection.

3. The LED buttons in the Panel Buttons/Lights view are linked to the LEDs
on the Brain Box. Confirm whether the corresponding LED responds by
touching an LED button in the Panel Buttons / Lights view. If both the
button in the Panel Buttons / Lights view and the corresponding LED in
the Brain Box dim, there is a proper connection.

 Grayed-out buttons in the Panel Buttons / Lights view

indicate the associated device is not available or installed.
The LED 1, LED 2, LED 3 and LED 4 buttons are reserved
for the programmable LEDs on the AVP 2.0 electronics
package; refer to “2.0 Electronics Package” on page 12).

4. Touch “Quit” to exit.

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5.3.8.2 Door / Switches

 Checked boxes in their corresponding area indicate a

closed door or activated switch.

To test the doors and switches installed on the machine:

1. Touch the “Doors / Switches” tab in the Input / Output window to open
the Doors / Switches view.

2. Activate/toggle each input device listed in the Doors Closed and Switches
Pressed areas to ensure the proper electronic connection with their
controller board.

 Grayed-out buttons in the window indicate the associated

device is not available or installed.

3. Touch the “Diverter” button to toggle the coin acceptor's diverter switch.
If the diverter (flap) moves, the connection and hardware are functioning
properly.

4. Touch “Quit” to exit.

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5.3.8.3 Jumpers / Batteries / Meters

 Checked boxes in their corresponding area indicate a

proper installation or connection.

To check the status or installation of the batteries and physical (hard) meters:

1. Touch the “Jumpers / Batteries / Meters” tab in the Input / Output

window to open the Jumpers / Batteries / Meters view.

2. Check the “Cycle” box in the Meters area to test, in sequence, the
connection of each of the machine's mechanical meters.

 Grayed-out boxes indicate the associated device is not

available or installed.

3. Touch “Quit” to exit.

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5.3.8.4 Raw I/O

The SENET area in the Raw I/O view is a read-only display of the hexadecimal readings
for all SENET board devices. The Discrete IO area is a read-only display of the
hexadecimal readings for all non-SENET, GPIO (General Purpose Input / Output)-based
devices (e.g., doors and switches).

To view the readings:

1. Touch the “Raw I/O” tab from the Input / Output window to open the
Raw I/O view.

 For more information regarding this data, contact IGT

and request the AVP Input / Output document.

2. Touch “Quit” to exit.

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5.3.9 Light Bezel

This tool verifies that the LED patterns and colors display properly for each of the
machine's light controllers.

 If light patterns vary from the norm, it may be necessary

to replace the controller.

1. Touch the “Light Bezel” button in the AVP Diagnostic Menu window to
open the Light Bezel window.

2. To test all patterns and colors for the selected light controllers in their
relative sequence, touch the “Pattern” list item in the Light Pattern Tests
table and touch “Start Test”. Once the test initiates, the button value
changes to “Stop Test”. (Touch it again to stop the test.)

Verify status results in the Selected Test Status: area.

3. To test a specific color, touch the desired color in the Light Pattern Tests
table and touch the “Start Test” button. Once the test initiates, the button
value changes to “Stop Test”. (Touch it again to stop the test.)

Verify test results in the Selected Test Status: area.

4. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

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5.3.10 Memory Capture

 The Diagnostic Security eKey (eKey000004) is required to

access this diagnostic tool.

This tool makes a copy of the machine's cabinet memory (E2) and/or safe storage
(battery-backup RAM) memory without altering any of the previously saved game
settings or memory.

5.3.10.1 Memory Capture to a USB Thumb Drive

To perform a memory capture via a USB connection:

1. Touch the “Memory Capture” button in the AVP Diagnostic Menu window
to open the Memory Capture window.

The Session Status area shows whether the cabinet memory or safe
storage is detected and the size of the data stored (in bytes).

2. Insert a thumb drive into any open USB port to display the Specify a
destination... pop-up box.

 Insert the thumb drive in an open USB port before

touching Save As in the Memory Capture window so the
Select a destination area of the pop-up box can detect the
device.

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3. Select the desired USB drive/directory in the list of available

drives/directories in the Select a destination area, and then touch the
keyboard icon to open the Specify a filename... pop-up box.

4. Use the keyboard/touchpad to enter the name of the *.zip file.

5. Touch “Done” in the Specify a filename... pop-up box, then touch Save in
the Specify a destination... pop-up box.

 Touch “Cancel” to exit the dialog at any time. Data in the

Message Status area is displayed if a PC connection is
used to perform the memory capture and does not
register any information during the download/save
process via USB.

6. Touch “Quit” to exit the Memory Capture window.

5.3.10.2 Memory Capture to a PC

 A version of AVP Memory Dump must be installed on a PC

to run the memory capture procedure.

To perform a memory capture via a machine-to-PC connection:

1. Connect the RS-232 cable from a serial port on the Brain Box to the serial
port on the PC.

2. Open the AVP Memory Dump program on the PC and select the
corresponding serial port from the Communication drop-down menu.

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3. Touch the “Memory Capture” button in the AVP Diagnostic Menu window
to open the Memory Capture window.

The Session Status area shows whether the cabinet memory or safe
storage is detected and the size of the data stored (in bytes).

4. Click the “Get Memory” button in the AVP Memory Dump window on the
PC. The status of the retrieval process is displayed on the right side of the
lower pane in the AVP Memory Dump window and the Message Status
area of the Memory Capture window on the machine.

The Capture Success dialog box is displayed once the retrieval process is
complete.

5. Click “Yes” to save the (*.bin) file and specify the filename and destination
when prompted.

6. Touch “Quit” to exit the Memory Capture window on the machine.

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5.3.11 Monitor Info

This tool provides a read-only summary of the each installed monitor’s specifications
(general information and timing).

To view monitor information:

1. Touch the “Monitor info” button in the AVP Diagnostic Menu window to
open the Monitor Info window.

2. Select the desired monitor’s specifications to view (if installed) by

touching the button with the corresponding monitor number:

• Monitor #1: Primary Display

• Monitor #2: Secondary Display (Top box)

The Established Timing (VESA basic standard), Standard Timing (VESA

standard) and Detailed Timing (vendor-defined) areas display all valid
screen resolutions and refresh rate combinations the monitor can
support.

 Monitor setup and configuration are IGT programmer-

controlled functions. The areas/fields in the Monitor Info
window display N/A if the monitor cannot report the
corresponding data.

3. Touch “Quit” to exit.

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5.3.12 Netplex Download

 The Diagnostic Security eKey (eKey000004) is required to

access this diagnostic tool. A serial cable connection to a
PC is required to perform this function.

This tool installs or updates Netplex devices installed and recognized by the machine.

To install/update Netplex devices:

1. Touch the “Netplex Download” button in the AVP Diagnostic Menu

window to open the Netplex Download window.

2. Follow the on-screen instructions to update the Netplex devices.

All compatible devices are listed by the device name and version. “Device
not available”, if displayed, indicates that the device is not installed or is a
non-Netplex device (e.g., a USB device).

 The steps required to perform each download depends on

the vendor software associated with the device.

3. Touch “Quit” to exit.

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5.3.13 Non-Volatile Storage

 This replaces the cabinet memory, hard drive and safe

storage tools for diagnostic version 013.

 The Diagnostic Security eKey (eKey000004) is required to

access this diagnostic tool. A jumper connection is required
to clear/wipe the hard drive.

This tool displays basic information, clears/wipes the machine’s cabinet memory, safe
storage (Brain Box/RAM) memory and/or the hard drive, or performs a read/write or
power-hit test.

Touch the “Non-Volatile Storage” button in the AVP Diagnostic Menu window to open
the Non-Volatile Storage window.

The Information field for the Cabinet Memory and Safe Storage areas displays the byte
size. In addition, the status of the backup battery for the Brain Box processor board is
displayed (NORMAL, LOW, FAILED or INVALID).

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5.3.13.1 Wipe / Clear Memory

 This process is not reversible.

To clear memory:

1. Confirm the jumper connection/activation. The “Jumper is inserted!”

message is displayed in the lower left of the window if there is a jumper
connection.

2. Check the “Wipe” box for each memory option or touch the Select All
button in the lower pane for all memory options displayed.

3. Touch the “Wipe” button. A window containing a progress bar for each
selected test and a progress board for all selected tests is displayed.

4. Touch “Quit” to exit.

5.3.13.2 Read / Write Test

This tool is used to test and validate memory modules by reading and writing bit
patterns to the memory device and checking the associated values.

Cabinet Memory

 All stored data for the selected memory option is lost

during this process. This process is not reversible.

To perform a read/write test for cabinet memory:

5. Touch the “Read/Write Test” button in the Cabinet Memory area of the
Non-Volatile Storage window to open the Cabinet Memory Read/Write
Test view.

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6. Follow the on-screen instructions in the Test Procedures area to complete

the process.

A progress bar indicates the status of the process. The test outcome is
displayed in the Results dialog box.

7. If the test was successful, touch “Ok” in the Results dialog box to return to
the Non-Volatile Storage window. Otherwise, record any errors displayed,
and then touch “Ok”.

8. Touch “Quit” in the Non-Volatile Storage window to exit.

Safe Storage

 All previously stored data for the selected memory option

is lost during this process. This process is not reversible.

To perform a read/write test for safe storage memory:

9. Touch the “Read/Write Test” button in the Safe Storage area of the Non-
Volatile Storage window to open the Safe Storage Read/Write Test view.

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10. Follow the on-screen instructions in the Test Procedures area to complete
the process.

A progress bar indicates the status of the process.

The Safe Storage Error Found pop-up box reports any problems found
during the test.

11. If the test was successful, touch “OK” in the Result dialog box. Otherwise,
record any errors displayed in the Safe Storage Error Found pop-up box
and touch “Close” to return to the Safe Storage Read/Write Test view.

12. Touch “Quit” in the Non-Volatile Storage window to exit.

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5.3.13.3 Power Hit Test

This tool writes a bit pattern to safe storage memory and ensures that the data is
preserved following a machine power-cycle.

 All stored data is lost during the testing process. This

process is not reversible.

 A machine restart and re-entry to the Safe Storage Power

Hit Test window are required to retrieve the test results.

To perform a power-hit test:

1. Touch the “Power Hit Test” button in the Safe Storage area of the Non-
Volatile Storage window to open the Safe Storage Power Hit Test view.

2. Follow the on-screen instructions in the Test Procedures area to complete

the process.

A progress bar indicates the status of the process. The test outcome is
displayed in the Result dialog box.

The Safe Storage Error Found pop-up box reports any problems found
during the test.

3. If the test was successful, touch “OK” in the Result dialog box. Otherwise,
record any errors displayed in the Safe Storage Error Found pop-up box
and touch “Close” to return to the Safe Storage Read/Write Test view.

4. Touch “Quit” in the Non-Volatile Storage window to exit.

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5.3.14 Package Removal

 The Diagnostic Security eKey (eKey000004) is required to

access this diagnostic tool. A jumper connection is required
to remove packages. Safe storage data is also cleared in the
process. This process is not reversible.

This tool removes one or more sets of packages (system, game, feature /.device) from the
machine's hard drive.

To remove packages:

1. Confirm the jumper connection/activation.

 A dialog box prompting the jumper connection is

displayed if there is no connection/activation.

2. Touch the “Package Removal” button in the AVP Diagnostic Menu

window to open the Package Removal window.

3. Touch the desired package from the Available Packages: area to

select/highlight it. Move the selected package to the Packages to Remove:
area by touching the “>” button. Touch the “>>” button to move all
packages.

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4. To undo the selection and place the selected package(s) back into the
Available Packages: area, touch the “<“button (selected packages) or the
“<<“button (all packages).

5. Touch the “Remove Packages” button to open the dialog box confirming
the package removal and indicating that the package certificates and safe
storage data will also be removed.

6. Touch “Continue” to proceed with the removal process or “Cancel” to exit

the process and return to the Package Removal window.

A progress bar indicates the status of the removal process and a Result
dialog box confirms the completion of the process or if any errors were
encountered during the removal process.

7. If the test was successful, touch “OK” in the Result dialog box to return to
the Package Removal window. Otherwise, touch “OK” and repeat the
removal process.

8. Touch “Quit” to exit.

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5.3.15 Speakers
This tool tests speaker sounds for the left, right and center channels (or all), as well as
master volume.

To test speaker performance:

1. Touch the “Speakers” button in the AVP Diagnostic Menu window to open
the Speakers window.

2. Check the box for each desired channel in the Speaker Channels area or
select “Auto-Test” (default) to test all channels in sequence.

3. Touch “Start”. Once the test initiates, the button value changes to “Stop”.
(Touch it again to stop the test.)

A tune is played for each selected channel and the sequence repeats until
“Stop” is touched.

While the sounds are playing, touch the applicable icon to adjust the
master volume up (+) or down (-).

4. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

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5.3.16 Netplex Spectrum

 This replaces the Spectrum Test tool for diagnostic version

013.

This tool tests the components and various display and formatting options for the
spectrum display.

To access the tool, touch the Netplex Spectrum button in the AVP Diagnostic Menu
window to open the Netplex Spectrum window.

The “Error: Could not Connect to NETPLEX SPECTRUM DEVICE” is displayed if:

• A non SENET-based (USB) device is installed/enabled

• The display is not properly connected

• The display is not plugged in

• There are bad port connector(s) cables or wires

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5.3.16.1 Display Color

To view color display options:

1. Check the desired box in the Display Color area of the Netplex Spectrum
window to view the corresponding color on the display.

2. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

5.3.16.2 Text Display

To view text display options:

3. Touch the desired button in the Text Display area of the Netplex
Spectrum window:

a. Scroll Test: Scrolls text up, down left and right on the display.

b. Show Alpha: Scrolls all alphabetic characters across the display.

c. Show Numbers: Scrolls all numeric characters across the display.

d. Show Punct: Scrolls all punctuation characters across the display.

4. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

5.3.16.3 Progressive Amount Display

To view the progressive amount display options:

5. Check the desired progressive type (Primary or Secondary) box amount in

the Progressive Amount Display area of the Netplex Spectrum window.

6. Check the Odometer Amounts box to view the selected amount as a roll-
up on the display.

7. Touch the “Progressive On” button to view the selections on the display.
Once the test initiates, the button value changes to “Progressive Off”.
(Touch it again to stop the test.)

8. Touch “Quit” to exit.

 Touching “Quit” also cancels any running test.

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5.3.17 Version Information

Use this tool to either view/validate program version information and authentication
algorithms or to export program version information for all packages (system, game, and
feature/device) installed on the machine.

Found packages are categorized by their applicable status: Active, Download and
Staging:

• Active: the package (system, game, feature/device) is fully installed on the machine

• Download: the package is being downloaded to the machine and waiting to be

authenticated

• Staging: the authenticated package is undergoing final verification prior to

installation

 Only active packages can be selected.

To access the tool, touch the “Version Information” button in the AVP Diagnostic Menu
window to open the Version Information window.

 Depending on the machine's processor board, some

version information listed under the CPU Information tab
is not displayed.

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5.3.17.1 Export
To export the desired data:

1. Touch “Calculate” in the lower pane of the Version Information window to

activate the Export button.

2. Touch the desired tab to open the corresponding view:

a. AVP.

b. AVP Configuration.

c. Features.

d. Games.

e. OS.

f. Peripherals.

g. Devices.

 Version information listed under the CPU Information tab

is read-only and cannot be exported.

3. Touch “Options” in the lower pane of the Version Information window for
export format options: XML (extensible markup language) or CSV
(comma-separated values).

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4. Touch the up/down arrow (if enabled) to scroll through the list displayed.

5. Touch the list item for the desired active package(s) or check the “All” box
to select/highlight all active packages displayed across all views/tabs.

 The All option initiates an export for all active packages

for all views/tabs, so the process could last several
minutes.

6. Insert a thumb drive into any open USB port to display the Specify a
destination... pop-up box.

 Insert the thumb drive in an open USB port before

touching Export in the Version Information window so
the Select a destination area of the pop-up box can detect
the device.

7. Touch “Export” to open the Specify a destination... window.

8. Select the desired USB drive/directory in the list of available

drives/directories in the Select a destination area, then touch the
keyboard icon to open the Specify a filename... pop-up box

9. Use the keyboard/touchpad to enter the (*.csv or *.xml) filename.

10. Touch “done” in the Specify a filename... pop-up box, then touch Save in
the Specify a destination... pop-up box.

 Touch “Cancel” to exit the dialog at any time.

11. Touch “Quit” to exit.

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5.3.17.2 Calculate
To calculate the desired data:

1. Touch the desired tab in the Version Information window to open its
corresponding view:

a. AVP.

b. AVP Configuration.

c. Features.

d. Games.

e. OS.

f. Peripherals.

g. Devices.

 Version information listed under the CPU Information tab

is read-only and cannot be calculated.

2. Touch “Options” in the lower pane of the Version Information window for
the desired verification/authentication algorithm option(s): CRC-32, MD-
5 and/or SHA verification hash results.

3. Touch the list item for the desired active package(s) or check the “All” box
to select/highlight all active packages displayed across all views/tabs.

4. Touch “Calculate” in the lower pane of the Version Information window to

complete the process. The results are displayed under each selected
package.

5. Touch “Quit” to exit.

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5.3.18 Video
This tool verifies four-color purity (red, green, blue and white) and the monitor
alignment.

To access the tool:

1. Touch the “Video” button in the AVP Diagnostic Menu window to open
the Video window.

2. Touch the “Next” or “Back” button on the Video window’s navigation pane
to navigate through the array of color and line/dot patterns.

Verify that there are no levels of gray present in any single color, and
verify the composite color scheme.

Verify that all lines/dots in their respective grid are visible and clear on
the display.

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 Touch the screen in the line pattern, dot pattern and color
bar pattern views to display the Video window’s
navigation pane.

3. Touch “Quit” to exit.

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5.3.19 Watchdog
This tool ensures the accuracy of the machine motherboard’s watchdog timer chip (used
in the event of a machine lockup) by writing a value to the chip and prompting the
machine to restart after the selected time interval (18ms - 5min).

To run the timer:

1. Touch the “Watchdog” button in the AVP Diagnostic Menu window to

open the Watchdog window.

2. Check the box in the Select a timeout area that corresponds with the
desired time interval.

3. Touch “Start” to initiate the countdown process (in ms) on the timer.

The machine shuts down once the timer reaches 0 (zero).

4. Touch “Quit” to cancel the countdown process or exit the Watchdog

window.

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 Software Installation and Navigation

Lesson 6 SOFTWARE INSTALLATION AND NAVIGATION

Lesson Overview
This lesson will be dedicated to the specific information and comprehensive overview to install
and navigate AVP Native software.

Lesson Objectives
After completion of this lesson, the technician will:

 Be able to install AVP software

 Understand the Native software and menu structure

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Software Installation and Navigation

6.1 Software Installation Procedure

AVP program installation is accomplished using the operating system, theme software and
installation eKey. Use the following procedure to load the software:

 Prior to the operating system installation, the safe

storage, cabinet memory and hard drive should be
cleared.

1. Turn the machine power off.

2. Open the secure Brain Box door.

3. Insert the write enable jumper on AVP 2.5 or enable it using the write
enable toggle switch on the AVP 3.0.

4. Insert Advanced Diagnostic eKey000004 into one of the USB ports

located behind the secure brain box door.

5. Insert the diagnostic 014-04 thumb drive into the other USB port behind
the brain box door or any other available USB port on the Cabinet
Distribution and Controller board..

6. Turn on the machine’s power. The AVP Diagnostic Menu will be

displayed.

7. Enter the Non-Volitile Storage menu and check the following boxes:

a. Safe Storage.

b. Cabinet Memory.

c. Wipe Hard Drive.

8. Press the Wipe selection and confirm the process.

9. When machine initiates the reboot, power the machine off.

10. Remove the Diagnostic thumb drive and the Advanced Diagnostic
ekey000004.

11. Insert the AVP Operation System (OS) thumb drive into any USB port.

12. Insert the Installation eKey000003 into the secure USB port behind the
Brain Box door.

13. Monitor the screen and ensure the installation has initialized.

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 Software Installation and Navigation

14. When the installation is complete, a message will indicate instructions to

install other thumb drive media or complete the installation. Remove the
OS thumb drive and insert the Game Installation thumb drive.

 Installation Thumb drives may be installed in any order.

 Do not have more than one installation media thumb

drive installed at any time with machine power applied.
This may cause damage to an installed thumb drive.

15. When the Game Installation is complete, ensure the entire software set
required for the theme has been installed. Follow these three steps to
complete the installation:

a. Remove the Installation media.

b. Remove eKey000003.

c. Remove write enable jumper or disable toggle switch.

i. If downloadable Boot chips are installed, leave the write

enable jumper installed.

16. Insert the License Dongle into an available USB port on the Cabinet
Distribution and Controller board.

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Software Installation and Navigation

6.2 Native Software

6.2.1 Native Software Menu Navigation
The AVP Platform offers seven primary menu options available to both the operator and
attendant and one additional menu.

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Some screens are for viewing information only. Others are used to perform diagnostic
tests or modify configuration settings.

Touchscreen buttons initiate an action such as running a test, changing a configuration

value and navigating menu pages.

The bottom row of touchscreen buttons is used to navigate the menu pages and is
referred to as “Navigation Buttons”.

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Software Installation and Navigation

6.2.2 Native Software Configuration

(Continued from the software installation procedures)

• Once the machine reboots, a red error screen will appear

1. Key off the red error screen.

• Once the machine reboots, the following message will be displayed “Configuration
Verification Required”

2. Turn and Release the Reset Key twice.

3. Insert the system setup eKey.

4. Proceed with machine settings.

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6. Perform an initial touchscreen calibration by turning the attendant key if

required.

7. Press “Test” to check touchscreen calibration.

8. Press “More” to advance to the next screen.

 The Network Setup screen is for sbX and G2S compatible

environments only

9. Press “More” to continue for standalone environments.

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Software Installation and Navigation

10. Select and set the Time Zone, Date, and time of the area of the installed
machine.

 NTP (network time protocol) is used only in sbX or G2S

environments

11. Select “More” to continue.

12. Change the machine monetary type if applicable.

 By default the machine will be configured for U.S.

currency.

13. Select “More” to continue.

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14. Set the cabinet Serial Number.

 Asset and Floor location options are required for player

tracking systems.

15. Select “More” to continue.

The Coin Devices Setup screen configures the accounting and reporting method of the machine.

 To set up a multi-denom machine, select “Press to

view/change” next to the “Denominations available to
player” listing.

16. Select “Next” to continue .

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Software Installation and Navigation

 Be aware of sub-categories when optioning a machine. If

a category is skipped on the initial set up, a technician will
not be able to change the option until the initial set up is
complete.

17. Configure the Ticket Printer.

18. Select “Next” to continue.

19. Configure the Bill Validator.

20. Select “Next” to continue.

21. Configure bills the machine will accept.

22. Select “More” to continue.

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 Software Installation and Navigation

23. Configure the “Bank Cash In Setup” screen.

24. Select “Next” to continue.

25. Configure the “Bank Play/Win Setup” screen.

26. Select “Next” to continue.

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Software Installation and Navigation

27. Configure the “Bank Cash Out Setup” screen.

28. Select “More” to continue.

29. In the “Game Setup” screen, select the theme type of the installed media
you want to enable.

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 Software Installation and Navigation

30. Ensure the license dongle is inserted by looking at the padlock next to the
theme.

31. Select “Press to view/change” next to Game Configuration.

 The padlock next to the theme indicates the licensing

status. The lock open with a green background indicates
the license is installed. The lock closed with a red
background indicate the license is not seen by the system.

32. Select the Paytable on the left side of the screen.

33. Check the denom for the desired configuration.

34. Press “Enable Selected Game” to enable the selected paytable on the
desired denominations.

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Software Installation and Navigation

35. Select “Save” to continue.

36. If no other themes will be enabled, select “More” to continue.

 The “Certificate Management” screen is for sbX only

37. Select “More” to continue.

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38. Configure the “Comm Setup” screen for the desired configuration.

39. Select “More” to continue.

40. Configure the “Feature Control Setup” to set the communications protocol
that controls the listed features; i.e. voucher in/out, handpay resets.

41. Select “Exit” to end the system initialization menus and to launch the
machine software.

 Consult the Operating System PSR (program summary

report) for detailed information on the machine options
and settings.

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 Dynamic Buttons

Appendix 1 DYNAMIC BUTTONS

The concept of Dynamic Buttons is to replace standard static buttons with buttons that have a
changeable display, eliminating the requirement of replacing button inserts. They are
compatible with AVP Family 14 and higher program sets.

Dynamic Button System components

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Serial Motor and Light Controller Board (SMLC) (Blackfin Board) (IGT
P/N 755147XXW)
The SMLC board is mounted onto the MLVDS (Multipoint Low Voltage Differential Signaling),
HDMI (High Density Multimedia Interface) CPU to OLED (Organic Light Emitting Diodes)
Board (IGT P/N 754013XXW) and can be called a daughter board. The board is designed with a
16-bit processor and must have a boot chip located in U3. S1 is configured by firmware. There
are no physical settings required.

ConnectorDesignator Description
J3 USB Communications
LEDDesignator Description
DS1 Green, displays the status of the +3.3VDC supply.
DS2 Orange, indicates a USB connection on J3
DS3 Yellow, used by firmware
DS4 Orange, indicates Netplex receive activity
DS5 Orange, indicates Netplex transmit activity
DS6 Red, indicates an ERROR condition
S1 Dip Switch Block
DIP Switches 1 - 4 Configured by Firmware

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MLVDS HDMI CPU to OLED Board (IGT P/N 754013XXW)

The MLVDS HDMI CPU to OLED board provides an interface between the SMLC (Blackfin
Board) and HDMI to Flex Interface Board. +25VDC and +13VDC are supplied to the board at
J40. The +25VDC supply is regulated on the board to develop +3.3VDC, +4.5VDC and
+14.3VDC. The +13VDC input is routed to the attached Blackfin controller for its input power
and provides power for the static button lamps. An interface to six static buttons is provided
through connector J10.

Reference Description
Designator

P8 Blackfin board connector

P12 Blackfin board connector

J10 Static button interface connector

J11 Communications to Dynamic Buttons

J12 Not Used (Clock, XMT, RCV and Strobe data (same data as J11))

J36 Power Out to Dynamic Buttons (+14.3VDC,+4.5VDC, ground and low

voltage detect)

J39 Power In (+13VDC, +25VDC and ground)

J40 Power In (+13VDC, +25VDC and ground)

LEDs DS2 through DS7 are used to indicate panel identification as set by S1 on the HDMI to
Flex interface board. S1.1 of the HDMI to Flex interface board in the “ON” position is
represented by DS2 turned off. S1.2 of the HDMI to Flex interface board in the “ON” position is
represented by DS3 turned off and so on. DS9 is a green LED and represents power from the
onboard +4.5VDC power supply. DS1 is a green LED and represents power from the onboard
+3.3VDC power supply.

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Dynamic Buttons

HDMI to Flex Interface Board (758051XXW)

The HDMI to Flex Interface board provides an interface between the MLVDS HDMI CPU to
OLED board and Dynamic Button Flex harness. It receives +4.5VDC on J2 and regulates that
voltage to +3.3VDC. The board passes on differential communications (transmit, receive, clock
and strobe) on J1 (HDMI connector) to P16 (Flex harness). The board also has a set of dip
switches used for panel identification. When this board is used in a Trimline or an S-AVP, DIP
switch position one (1) will be in the ON position. When used in a Widescreen machine, DIP
switch position two (2) will be in the ON position.

Dynamic Switch Assembly (IGT P/N 518010XX)

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 Dynamic Buttons

The Dynamic Switch Assembly is comprised of several PCBs located within the plastic housing.
They are as follows:

• OLED Display (IGT P/N 253096XX)

• OLED Controller (IGT P/N 769415XX)

• 22 Line Interconnect Assembly (IGT P/N 754009XX)

• 21 Pin CONAN to 22 Pin FLT Assembly (IGT P/N 754004XX)

OLED Display (IGT P/N 253096XX)

The OLED module that is in the switch housing is a 96 x 96 dot matrix display and has the
following features:

• Small molecular organic light emission diode

• Yellow colored display

• Wide viewing angle of 160°

• Wide range of operating temperatures from -40°C to +70°C

• Contains an anti-glare polarizer

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Dynamic Buttons

LVDS OLED Controller (IGT P/N 769415XXW)

This controller decodes a 4 bit address so it will know what position it is in on the FLEX harness
and decodes differential signaling communications to display graphics on the OLED display.
The LVDS OLED Controller gets access to the serial communications, power, address and
programming through the 22 Line Interconnect assembly and the 21 pin CONAN to 22 Pin FLT
assembly. This controller contains two linear voltage regulators. It receives +14.3 VDC and
converts it to +13VDC which is used by the OLED display only. It receives +4.5VDC and
converts it to +3.3VDC. This voltage is used as the logic voltage.

22 Line Interconnect Assembly (IGT P/N 754009XX)

This assembly provides an interface from a 22 pin female connector that is on the 21 Pin
CONAN to 22 Pin FLT Assembly to another 22 pin female connector on the LVDS OLED
Controller. This assembly receives +4.5VDC and +14.3VDC from the 21 Pin CONAN to 22 Pin
FLT Assembly and routes those voltages to the LVDS OLED Controller.

21 Pin CONAN to 22 Pin FLT Assembly (IGT P/N 754004XX)

This assembly provides an interface from a 21 pin female connector that is on a FLEX harness
(IGT P/N 76301600W and IGT P/N 76301200W, at the time of this writing) for an OLED
Dynamic Button (IGT P/N 51801000W). This assembly receives +4.5VDC and +14.3VDC from
J1 and routes them to J2. This assembly also contains the switch that detects button depression.

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Maintaining and Troubleshooting Dynamic Buttons

The following information will assist the technician in maintaining and troubleshooting
dynamic buttons.

• Never disconnect or connect a dynamic button to a flex cable with power applied to the
switch assembly. Turn off the machine, remove power from the Blackfin boards or pull
the power connector from the flex I/O card before working with the switch-to-flex cable
connections

• If power to the Blackfin assembly is lost, the machine will not tilt, but it will be
unplayable due to no switch functions

• If the USB connection to the Distribution and Controller Board is lost, all of the switches
will display the IGT logo. All switches will be non-functional

• If the HDMI cable is disconnected from the Flex I/O card, the machine will display a
button panel tilt and will remain tilted until the condition is corrected and the door is
cycled. The switches will start to flash and display CSDA

 CSDA means no Clock, Strobe or Data is being received

from the Blackfin controller.

• All of the switches will flash CSDA when the Blackfin Controller does not have a program
installed or if it has completely failed

• If a switch is completely disconnected from the system, at the flex connection or

internally, the machine will display a Button Panel tilt and remain that way until the
condition is corrected and the main door is cycled

• The OLED display in the Dynamic Button can fail but leave the switch active without
causing a Button Panel Tilt on the machine

• If there is a scrambled OLED display, remove power from the switch panel, inspect all of
the flex cable connections and reapply power. Many times a simple power cycle will clear
scrambled switch displays. If the scrambled display does not clear, the switch may have
to be disassembled and the internal connections reseated during reassembly. If the
display is still scrambled, try swapping it with another known good button on the panel.
If the problem follows the switch in question, repair or replace the button. If the problem
does not follow, the problem may be with the flex cable

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Dynamic Buttons

• A bad connection on one button may cause a scrambled or blacked out display on that
particular button. Moving or reseating that connector while power is applied to the
switch panel may cause the problem to spread by way of corrupted data throughout the
switch panel. If this occurs, remove power from the switch panel, check and secure the
flex cable connections and reapply power. The scrambled displays should clear

The buttons are addressed through the flex cable I/O dip switches and the flex cable

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