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The interaction involved a customer named Lifa attempting to unlock their account through an automated system, Athena™. Lifa agreed to proceed with verification but failed to provide the required ID number, leading to the chat being closed without resolution. The conversation lasted approximately three minutes, ending with Lifa requesting to return to the main menu.

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5 views

Transcript

The interaction involved a customer named Lifa attempting to unlock their account through an automated system, Athena™. Lifa agreed to proceed with verification but failed to provide the required ID number, leading to the chat being closed without resolution. The conversation lasted approximately three minutes, ending with Lifa requesting to return to the main menu.

Uploaded by

lifasibanyoni969
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Interaction ID: 21763412

Conversation Between:
Customer Name: Lifa
Agent Name: null

Started: 4/12/2025, 4:12:10 PM


Ended: 4/12/2025, 4:15:00 PM

-- BEGIN TRANSCRIPT --
[4/12/2025, 4:12:10 PM] from: Athena™ :: Please select an option below
[4/12/2025, 4:12:16 PM] from: Lifa :: My Account
[4/12/2025, 4:12:16 PM] from: Athena™ :: Please select an option below
[4/12/2025, 4:12:22 PM] from: Lifa :: Unlock my account
[4/12/2025, 4:12:22 PM] from: Athena™ :: In order to continue, we will need some
verification information from you, are you happy to proceed to the verification
steps?
[4/12/2025, 4:12:30 PM] from: Lifa :: Yes
[4/12/2025, 4:12:30 PM] from: Athena™ :: Please enter your ID number
[4/12/2025, 4:14:30 PM] from: Athena™ :: You have not made a selection to continue
to the next step.
[4/12/2025, 4:14:30 PM] from: Athena™ :: Please let me know what you would like to
do next
[4/12/2025, 4:15:00 PM] from: Athena™ :: I am sorry, you have not made any
selection which would allow us to help you.

I will need to close this chat. Please start a new chat, follow the prompts and we
will gladly help you.

I hope you have a good day.

Good bye
[4/12/2025, 4:15:00 PM] Notice :: Agent has left the conversation.
[4/12/2025, 4:15:00 PM] from: Athena™ :: Interaction Transcript
[4/12/2025, 4:15:28 PM] from: Lifa :: Please take me back to the main menu
-- END TRANSCRIPT --

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