OperateWise CH1 Body
OperateWise CH1 Body
Chapter 1
INTRODUCTION
Situation Analysis
understanding of their processes, and track progress toward their goals. Without a proper
grasp of critical details, business owners risk operating blindly, unaware of what is truly
happening within their business. Recognizing this, it is crucial for business owners to
utilize operations management tools that provide key insights, ensuring their business
Without proper oversight, businesses struggle to meet demands and optimize output,
within a business (Admin, 2023). Companies like Toyota and Amazon exemplify how
minimize waste, enhance efficiency, and ensure seamless product delivery. As businesses
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management tools allows them to optimize workflows and improve brand performance.
analyzing, and acting on data increases the likelihood of success by enabling informed
view of performance, helping them respond to market demands while ensuring stability
and growth.
integral part of business management, and poor choices can lead to significant financial
losses. Therefore, business owners must make well-informed decisions based on accurate
data.
beyond simple tracking. These tools not only help monitor operations but also provide
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insights that guide strategic decision-making. Managing finances involves key tasks such
as expense tracking, budgeting, and cost reduction analysis, all of which require data-
Without a proper system, manually analyzing data while managing operations can be
adopted an Enterprise Resource Planning (ERP) system with peer organizations that had
not. The findings revealed that “the performance of ERP system adopters was higher than
that of ERP system non-adopters” (Hunton et al., 2003, p. XX). This demonstrates that
reduction, and enhanced performance tracking. Features such as financial analysis, sales
tracking, and customer interaction insights provide business owners with the necessary
landscape.
enterprises (SMEs), struggle with fragmented workflows, limited oversight, and the
costs, and reduced profitability. These challenges prevent businesses from sustaining
growth and maintaining competitiveness. The lack of integrated tools and reliance on
On the other hand, research by Raymond & Croteau (2019) explored how
management tools impact SMEs that actually integrated systems into their operations.
The findings indicated that SMEs using automated business management systems
competitiveness. Additionally, the study found that small businesses with management
achieved through robust systems, directly impacts customer satisfaction, cost control, and
to adopt systems that can streamline processes, optimize resource allocation, and support
resources. These operational hurdles not only impede day-to-day activities but also
the need for innovative solutions. OperateWise is designed to fill this gap by offering a
performance monitoring, sales tracking, and customer insights. This tailored approach
ultimately driving growth and stability. To further prove the benefits of innovation, a
study by Davenport & Harris (2020) found that businesses implementing operations
profitability.
Addressing these challenges through the adoption of effective management solutions will
provide long-term benefits. Systems like OperateWise equip business owners with the
Statement of Objectives
workload.
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the College of Information Technology, Don Mariano Marcos Memorial State University
– Mid La Union Campus throughout the second semester of the school year 2024-2025.
Definition of Terms
For a better understanding of the study, the following terms were defined:
services meet or exceed customer expectations, often influencing customer loyalty and
business success.
improve performance.
efficiency.
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various business processes, such as finance, human resources, supply chain management,
minimizing waste, costs, and resource usage, ensuring optimal performance and
profitability.
generate more revenue than expenses, leading to sustainable growth and success.
ensure stability.
Small and medium-sized enterprises (SMEs) are businesses that fall within a
specific size range based on revenue, assets, or employee count, typically operating with
fewer resources than large corporations but playing a crucial role in the economy.
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References
operations-management-in-business organizations/#:~:text=Operations
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%20product's%20life%20cycle.
https://archive.org/details/competingonanaly0000dave
Hunton, J. E., Lippincott, B., & Reck, J. L. (2003). Enterprise resource planning systems:
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technology
https://onlinelibrary.wiley.com/doi/abs/10.1111/jsbm.12345
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UOnline News. (2025, February 16). What are the Benefits of Data Analytics in the
https://news.miami.edu/uonline/stories/2024/08/benefits-of-data-
analytics.html#:~:text=Data%20analytics%20offers%20many
%20benefits,business%20operations%20and%20drive%20growth.