Troubleshooting Guide

RV-C System Layout

 BCM Pin Values
Pin Name BCM Function Note A DMM
1 Fresh 1 Tank In Input from Sending Unit VDC
2 Fresh 2 Tank In Input from Sending Unit 0-.74V = EMPTY (○○○) VDC
3 Black 1 Tank In Input from Sending Unit .75-1.74V = 1/3 (●○○) VDC
Tanks

4 Black 2 Tank In Input from Sending Unit 1.75-3.59V = 2/3 (●●○) VDC
5 Gray 1 Tank In Input from Sending Unit 3.6V = FULL (●●●) VDC
6 Gray 2 Tank In Input from Sending Unit MEASURE FROM PIN 11 TO EACH VDC
7 Gray 3 Tank In Input from Sending Unit INPUT VDC
8 Tank Common 7 VDC Output to all Tanks 7 VDC
9 Light Group 1 12V Switch IN Input From External Momentary Switch 12VDC
10 Light Group 1 12V 15A IN Input From Main Breaker Box 12VDC
11 Light Group 1 Ground Common Ground GND
Interior Lighting I/O

12 Light Group 1 12V 15A Out Output 12VDC to LG 1 12VDC

13 Light Group 2 12V Switch In Input From External Momentary Switch 12VDC
14 Light Group 2 12V 15A In Input From Main Breaker Box 12VDC
15 Light Group 2 Ground Common Ground GND
16 Light Group 2 12V 15A Out Output 12VDC to LG 2 12VDC
17 Light Group 3 12V Switch In Input From external Momentary Switch 12VDC
18 Light Group 3 12V 15A In Input From Main Breaker Box 12VDC
15A
19 Light Group 3 Ground Common Ground GND
20 Light Group 3 12V 15A Out Output 12V to LG 3 12VDC
21 Light Group 4 12V Switch In Input From External Momentary Switch 12VDC
22 Light Group 4 12V 15A In Input From Main Breaker Box 12VDC
23 Light Group 4 Ground Common Ground GND
24 Light Group 4 12V 15A Out Output to LG 4 12VDC
Exterior 25 Exterior Light 12V Switch In Input From External Momentary Switch 12VDC
26 Exterior Light 12V 15A In Input From Main Breaker Box 12VDC
Lighting 27 Exterior Light Ground Common Ground GND
I/O 28 Exterior Light 12V 15A Out Output 12V to Exterior Light 12VDC
 BCM Pin Values (Cont.)
Pin Name BCM Function Note A DMM
Security 29 Security Light 12V Switch In Input From External Momentary Switch 12VDC
30 Security Light 12V 15A IN Input From Main Breaker Box 12VDC
Light 31 Security Light Ground Common Ground GND
I/O 32 Security Light 12V 15A Out Output 12V to Security Light 12VDC
33 Fuel Station Tank Level In Input from Sending Unit 33 OHM= FULL (●●●), Ω
Station

49 OHM= 2/3 (●●○)

Fuel

127 OHM= 1/3 (●○○),

240 OHM= Empty (○○○)
34 Fuel Station GND GND Pass Through GND
Connection
35 Generator Start Ground Out Output Ground until button GND
is released
36 Generator Prime/Stop Ground Output Ground GND
Out
Generator

37 Generator Service 12V In 12V Pulse Input 12VDC

38 Generator Hour Meter 12V In 12V Input triggers timer to 12VDC
start
39 Generator Fuel Level In Input from Sending Unit 33 OHM= FULL (●●●), Ω
49 OHM= 2/3 (●●○)
127 OHM= 1/3 (●○○),
240 OHM= Empty (○○○)
40 Generator Ground Common Ground GND
41 +12V Hydraulic Valve 1.5A Output 12V 1.5A 12VDC
HYD Landing

(Landing Gear)
42 Ground Hydraulic Valve Common Ground GND
Gear

(Landing Gear)
43 Hydraulic Extend Out 12V 2A Output 12V for Extend 2A GND
Valve
44 Hydraulic Retract Out 12V 2A Output 12V for Retract 2A GND
Valve
 BCM Pin Values (Cont.)
Pin Name BCM Function Note A DMM
45 12V Hydraulic Valve 1.5A Output 12V 1.5A 12VDC
HYD Slides

(Slide Solenoid)
46 Ground Hydraulic Valve Common Ground GND
(Slide Solenoid)
47 No Connection
48 No Connection
49 Trigger 1 12V Out Programmable 12V Latch or 12VDC
Momentary
AUX Triggers

50 Trigger 2 12V Out Programmable 12V Latch or 12VDC

Momentary
1A
51 Trigger 3 12V Out Programmable 12V Latch or 12VDC
Momentary
52 Trigger 4 12V Out Programmable 12V Latch or 12VDC
Momentary
53 Alarm 1 12V In Programmable 12V On or 12VDC
Off Input
Alarm Inputs

54 Alarm 2 12V In Programmable 12V On or 12VDC

Off Input
1A
55 Alarm 3 12V In Programmable 12V On or 12VDC
Off Input
56 Alarm 4 12V In Programmable 12V On or 12VDC
Off Input
Travel 57 Travel Lockout 12V In 12V Input from Tow Vehicle Locks out all motor functions 12VDC
Brake signal when signal is present
Lockout
58 Water Heater Ground Common Ground GND
Heater
Water

59 Water Heater Gas 12V 1A Out 12V Output to Gas Ignitor 12VDC
60 Water Heater Electric 12V 1A 12V Output to Electric 1A 12VDC
Out Ignitor
61 Water Heater 12V Fault In Receive 12V Fault Signal 12VDC
 BCM Pin Values (Cont.)
Pin Name BCM Function Note A DMM
62 Awning Light 12V Switch In Input From External Momentary Switch 12VDC
Awning
63 Awning Light 12V 3A Out Output 12V to Awning Light Power from Awning 15A Input 3A 12VDC
Light 64 Awning Light Ground Common Ground GND
65 Water Pump 12V 10A Out Output 12V to Water Pump 10A 12VDC
Water
66 Water Pump Ground Common Ground GND
Pump 67 Water Pump 12V 15A In Input From Main Breaker Box 10A 12VDC
68 Awning 2 Retract Out Output Reversing Polarity DC Motor 12V/GND
Awning 69 Awning 2 Extend Out Output Reversing Polarity DC Motor 12V/GND
15A
Motors 70 Awning 1 Retract Out Output Reversing Polarity DC Motor 12V/GND
71 Awning 1 Extend Out Output Reversing Polarity DC Motor 12V/GND
72 Rear Jack Retract Out Output Reversing Polarity DC Motor 12V/GND
73 Rear Jack Extend Out Output Reversing Polarity DC Motor 12V/GND
Jacks 74 Front Jack Retract Out Output Reversing Polarity DC Motor 12V/GND
75 Front Jack Extend Out Output Reversing Polarity DC Motor 12V/GND
76 Slide 5 Retract Out Output Reversing Polarity DC Motor 12V/GND
77 Slide 5 Extend Out Output Reversing Polarity DC Motor 12V/GND
Electric Slide

78 Slide 4 Retract Out Output Reversing Polarity DC Motor 12V/GND

30A
Motors

79 Slide 4 Extend Out Output Reversing Polarity DC Motor 12V/GND

80 Slide 3 Retract Out Output Reversing Polarity DC Motor 12V/GND
81 Slide 3 Extend Out Output Reversing Polarity DC Motor 12V/GND
82 Slide 2 Retract Out Output Reversing Polarity DC Motor 12V/GND
83 Slide 2 Extend Out Output Reversing Polarity DC Motor 12V/GND
84 Slide 1 Retract Out Output Reversing Polarity DC Motor 12V/GND
85 Slide 1 Extend Out Output Reversing Polarity DC Motor 12V/GND
86 Ground In Input From Chassis Ground GND
87 Power Chassis 12V In Input From Chassis Battery (Motorized) 12VDC
Power

88 Awning Power 12V 15A In Input From Main Breaker Box 15A 12VDC
89 Electric Slide/Jack Power 12V Input From 12V 30A mini reset fuse 30A 12VDC
30A IN
90 Main Power 12V 15A In Input From Main Breaker Box 15A 12VDC
 Screen will appear. Enter your Passcode. If this is the first time the DC
NCSP3 Functionality Test has been powered on, an End User License Agreement (EULA) screen
The Body Control Module (BCM) should be wired correctly, without will appear. Upon accepting the EULA, an “Enter New Passcode”
loose connections, and connected to 12 VDC at pin 90. A RED LED will screen will appear. Enter your new passcode and confirm.
indicate that the BCM is receiving 12 VDC.

The 2 toggle switches on the BCM correspond to the 2 dials The DC will now bring up the Home Screen If the Floor Plan has been
underneath them. (In the event where communication between the loaded, all of the devices should be listed with corresponding
Display Commander (DC) and BCM is non-functioning, these switches actitation buttons
will enable "manual" functions of the selected devices) The Left
switch and knob are used for Electric Awnings and Jacks. (Hydraulic
Jacks are manually controlled at the Hydraulic Pump. See the
Hydraulic Pump Manual Override in the RV owner's manual), and the
Right switch and knob are used for Electric Slides 1 - 5.

The BCM and DC communicate with each other through an RV-C (CAN
BUS) connection. This RV-C communication also allows the DC to
connect to a third party AC translator module (gateway) so that you
can perform the HVAC functions from the DC.

The Display Commander (DC) will be mounted in an "all access" area

near the entrance. On the DC, press and release the Power button
(the left button) to wake up the DC. After a moment, the Passcode
Go through all the functions and make sure they are operating properly. All
the functions should be smooth and instantaneous. Ensure all the Home
HVAC Testing
Page Hot keys actuate/turn on the corresponding functions.
When testing the HVAC (Climate Function), make sure each “Zone” is
displaying a room (Zone) temperature. Use the “Mode” button to
cycle through Fan, Cool, Heat and Auto modes. (Heat and Auto
modes availability depend on the floor plan.)
Cycle the Generator. When the Generator is being cycled for the first
time (or if it has been a while since it has been used), it will need to
be primed. Hold the Prime button down to 2 -5 seconds, then press
and hold the Start button down until the generator starts.

iN-Command is also equipped with an Auto Gen start. Press the

“Manual” button to switch to “Auto” to activate the Auto Gen start
function. If the battery voltage is less than 11.8V for 3 minutes, the
system will start the generator. If the generator is started, the
generator will run for 60 Minutes. Also, the system will attempt to
start the generator 3 times. If the generator fails to start after the 3rd
attempt, the system will turn off the Auto feature and display a
“Check Generator” Fault Message.
Use the “Set” temperature up and down arrows to set the desired
temperature. The “Set” temperature can be adjusted between 55 to 90F.

Please review the NCSP3 User Manual for further HVAC operational
instructions. You can scan the QR code shown below or use the
following link: https://in-command.net/wp-
content/uploads/2018/08/owners-manual_ncsp3.pdf
Troubleshooting (RV-C) Communication issues
 Make sure the CAN-Low does not have a short to +12V.
HVAC  Make sure the CAN-High does not have a short to ground.
 Make sure there is not a short between CAN-Low and CAN-High.
 (Dometic Systems) If the room temp reads 100F, remove the room  Check RV-C plugs and pins to make sure there is not a loose
sensor cover and pull the room sensor out of the holding clip. The connection. Try and power cycle all the components.
temp should read normally. Adjust the holding clip down on the  Make sure the RV-C connector is pinned correctly.
room sensor so that it is not pinching it.  Try a different RV-C cable.
 (RVP Systems) If the room temp reads 111F, the room sensor was  Press the reset button on the BCM.
connected to the cool shed connections on the RVP control box.  If the generator or auxiliary fuel I/O’s from the BCM are connected
Swap the wires between the cool shed and room sensor pins. The directly to +12VDC, all low current functions on the BCM will not
room temp should start reading correctly without a reset. operate properly. I.E: The RV-C will not communicate properly and
 (Both Systems)If no HVAC function, check to see if the room (zone) the water tanks will not read correctly.
temp is blank. If it is, make sure the RV-C cables are connected to
the gateways and make sure there is an EOL (End of Line)
terminator resistor at the last gateway in the line. Make sure the No BCM Power
address on the gateway is correct. If that is correct, redo the
power, ground and communication wires between the gateway and  Check if the Red Power indicator is lit.
control box. Verify the gateway has proper +12VDC.  Press the reset button on the BCM.
 (Dometic)If there are multiple rapid clinking sounds when operating  Verify 12V on Pin 90 and Ground on pin 86.
the furnace function, the gateway has old software and needs to be  Check Fuse in Main Breaker Box.
swapped out.  Cycle RV Power at the Main Breaker Box.
 (Dometic)If a zone will not change functions (i.e. stuck on furnace
mode), try adjusting the fan speed. Most likely it will show Auto, try
and get it to either low or high. This indicates the gateway is in a
No DC Power
locked state. If you can get the fan mode to change, you should
 Cycle power with the Power Button. (Press and hold the
then be able to change the zone function to off. Once it stays in off
power button for 5 seconds.)
mode, power cycling the system.
 If changing an HVAC function in a Zone, and the function changes in
 Verify 12V and Ground at the back of the DC.
a different zone, the dip switches are not set correctly. The front AC  Verify no blown fuses in the Main Breaker Box.
is Zone 1, middle is Zone 2 and rear is Zone 3.
 Main power Pin 90. Then press the Gen Start button on the
Slide Rooms do not move DC. The voltage reading on the DMM will jump to full
voltage if the circuit is working correctly.
 Verify 12V on pin 89.
 If the generator prime/stop function does not work:
 If the Battery Disconnect switch is off, turn it on. (Some o Make sure the Gen Prime/Stop wire (Pin 36, yellow) is
models pull the slide power through the battery disconnect.) making a good connection.
o To check the signal output, connect the negative lead from
Awnings do not move a DMM (volt multi-meter) to Pin 36 and the positive lead to
Main power Pin 90. Then press the Gen Start button on the
 Verify 12V on pin 88. DC. The voltage reading on the DMM will jump to full
 Check fuse in Main Breaker Box. voltage if the circuit is working correctly.
 The generator is running, but the start button has not switched to
Water Tank stop and the hour meter is not counting:
o Make sure the Gen Hour Meter wire (Pin 38, blue) is making
 Make sure the common pin (Pin 8) is outputting +7VDC. If no a good connection.
voltage, disconnect the tank harness and test the pin on the BCM. If o If the generator is running, the generator should be
there is voltage now, that indicates the common wire has a short to outputting a 12V signal to the Hour Meter input Pin 38 on
ground. the BCM. If no voltage present, check signal from
 If one of the tanks is reading, but another tank does not read, generator.
remove the wires from the bell caps and swap the tank wires. If the Note: The DC will display generator fault codes provided by the generator.
opposite tank now reads, that indicates the BCM is fine and there is If you get a generator fault popup (like “Low Oil”), consult the generator
an issue in the tank line. owner’s manual for further troubleshooting on the generator.
 The tank level voltages are as follows:
o 1/3: .75 to 1.74
o 2/3: 1.75 to 3.59
o 3/3: 3.6 and above

Generator
 If the generator will not start:
o Make sure the Gen Start wire (Pin 35, orange) is making a
good connection. For additional troubleshooting, call ASA Electronics Technical Support at 1-
o To check the signal output, connect the negative lead from 877-845-8750, email [email protected] or visit our iN-Command
a DMM (volt multi-meter) to Pin 35 and the positive lead to support page at https://in-command.net/