JIRA Tutorial

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Understand JIRA Basics

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JIRA Tutorial

What is JIRA?
JIRA is a tool developed by Australian Company Atlassian. It is used for bug
tracking, issue tracking, and project management. The name "JIRA" is
actually inherited from the Japanese word "Gojira" which means "Godzilla".

The basic use of this tool is to track issue and bugs related to your software
and Mobile apps. It is also used for project management. The JIRA dashboard
consists of many useful functions and features which make handling of issues
easy. Some of the key features are listed below. Let's learn JIRA Defect and
Project tracking software with this Training Course

JIRA Scheme
Inside JIRA scheme, everything can be configured, and it consists of

 Workflows
 Issue Types
 Custom Fields
 Screens
 Field Configuration
 Notification
 Permissions

JIRA Issues and Issue types

This section will guide you through JIRA Issue and it's types.

What is JIRA Issue?

JIRA issue would track bug or issue that underlies the project. Once you have
imported project then you can create issues.

Under Issues, you will find other useful features like

 Issue Types
 Workflow's
 Screens
 Fields
 Issue Attributes
Let see JIRA Issue in detail

Issue Types
Issue Type displays all types of items that can be created and tracked via JIRA.
JIRA Issues are classified under various forms like new feature, sub-task, bug,
etc. as shown in the screen shot.

There are two types of Issue types schemes in JIRA, one is

 Default Issue Type Scheme: In default issue type scheme all newly
created issues will be added automatically to this scheme
 Agile Scrum Issue Type Scheme: Issues and project associated with
Agile Scrum will use this scheme
Apart from these two issue type schemes, you can also add schemes manually
as per requirement, for example we have created IT & Supportscheme, for these
we will drag and drop the issue types from the Available Issue type to Issue
type for current scheme as shown in the screen shot below
JIRA Components

Components are sub-sections of a project; they are used to group issues within a
project into smaller parts. Components add some structures to the projects,
breaking it up into features, teams, modules, subprojects and more. Using
components you can generate reports, collect statistics, and display it on
dashboards and so on.

To add new components, as shown in the above screen you can add name,
description, component lead and default assignee.

JIRA screen
When issue is created in JIRA, it will be arranged and represented into different
fields, this display of field in JIRA is known as a screen. This field can be
transitioned and edited through workflow. For each issue, you can assign the
screen type as shown in the screen-shot. To add or associate an issue operation
with a screen you have to go in main menu and click on Issues then click on
Screen Schemes and then click on "Associate an issue operation with a
screen" and add the screen according to the requirement.

Issue Attributes
Issue Attributes encompasses
  Statuses
 Resolutions
 Priorities

Statuses: Different statuses are used to indicate the progress of a project like To
do, InProgress, Open, Closed, ReOpened, and Resolved. Likewise, you have
resolutions and priorities, in resolution it again tells about the progress of issue
like Fixed, Won't fix, Duplicate, Incomplete, Cannot reproduce, Done also
you can set the priorities of the issue whether an issue is critical, major, minor,
blocker and Trivial.

Issue Security Schemes

This function in JIRA allows you to control who can view the issues. It consists of
a number of security levels which can have users or groups assigned to them.
You can specify the level of security for the issues while creating or editing an
issue.

Similarly, there is a Default Permission Scheme any new project that are
created will be assigned to this scheme. Permission Schemes allow you to create
a set of permissions and apply this set of permission to any project.

System Administration
Some of the useful features that JIRA admin provides to users are:

 Audit Log
 Under Audit Log, you can view all the details about the issue created, and
the changes made in the issues.

 Issue Linking

This will show whether your issues link with any other issue that is already
present or created in the project also you can de-activate Issue linking
from the panel itself

 Mail in JIRA

Using Mail system in admin you can mail issues to an account on a POP
or IMAP mail server or messages written to the file system generated by
an external mail service.

 Events

An event describes the status, the default template and the notification
scheme and workflow transition post function associations for the event.
The events are classified in two a System event (JIRA defined events) and
Custom event (User defined events).

 Watch list

JIRA allows you to watch a particular issue, which tells you about the
notifications of any updates relating to that issue. To watch an issue, click
on the word "watch" in the issue window, and if you want to see who is
watching your issues, you have to click on the number in brackets.

 Issue Collectors

In the form of JIRA issues, an issue collector allows you to gather

feedback on any website. In administration if you click on Issue collectors
an option will open asking Add Issue Collector. Once you have
configured the look and feel of an Issue Collector, embed the
generatedJavaScript in any website for feedback.

 Development Tools

You can also connect your Software development tools to JIRA using this
admin function. You have to enter the URL of the application to connect
with JIRA.

How to create an issue in JIRA

JIRA Dashboard will open when you enter your user ID and password. Under
JIRA dashboard you will find option Project, when you click on it, it will open a
window that list out options like Simple Issue Tracking, Project Management,
Agile Kanban, Jira Classic and so on as shown in screen shot below.

When you click on option Simple Issue Tracking, another window will open,
where you can mention all the details about the issue and also assign the issue
to the responsible person.

When you click on "Submit" button, a window will open where you can perform a
list of work like creating issues, assigning issues, check the status of issues like-
resolved, In-Progress or closed and so on.
Once the issue is created a pop-up will appear on your screen saying your issue
is created successfully as shown in the screen shot below

Now if you want to edit an issue or you want to export the issue to XML or Word
document, then you can hover your mouse on main panel and click on Issues.
Under Issues options click on search for issues that will open a window from
where you can locate your issues and perform multiple functions.

When you select the "search for Issues" under Issues, a window will appear as
shown in the screen shot
 1. Search for issues option will bring you to a window where you can see
the issues created by you like here we have issues ST1 and ST2
2. Here in the screen shot you can see the issue "Bug detected while User
Acceptance Testing" and all the details related to it. From here, you can
perform multiple tasks like you can stop the progress on issues, edit the
issues, comment on the issues, assigning issues and so on
3. Even you can export issue details to a XML or Word document.
4. Also, you can view activity going on the issue, reviews on the issue, work
log, history of the issue and so on.
5. Under the time tracking option, you can even see the estimation time to
resolve the issues

In the same window, you can set a filter for the issue and save them
under Favorite Filters, so when you want to search or view a particular issue
you can locate it using the filter.

To view the summary of the issue, you can click on options summary, this will
open a window which will show all the details of your project and progress on this
chart. On the right-hand side of the summary window, there is an Activity
Stream which gives the details about the issues and comments made by the
assignee on the issue.
Sub-Task
Subtask issues are useful for splitting up a parent issue into a number of smaller
tasks that can be assigned and tracked separately. It addresses issues more
comprehensively and segregates the task into smaller chunks of task to do.

How to create Sub-Task

Sub-Task can be created in two ways

 Create sub-task under parent issue

 Creating an issue into a sub-task

 To create sub-task in JIRA, you have to select an issue in which you want
to assign the sub-task. Under the issue window, click on Assign
moreoption, and then click on create sub-task as shown in the
screenshot below. You can also select convert to sub-task under same
tab to convert the parent issue into a sub-task. Open Issue
 Resolved Issue
 InProgress Issue
 ReOpened Issue
 Close Issue
While workflow in JIRA comprises of Statuses, assignee, resolution,
conditions, validators, post-function's and properties

 Statuses: It represents the positions of the issues within a workflow

 Transitions: Transitions are the bridges between statuses, the way a
particular issue moves from one status to another
 Assignee: The assignee dictates the responsible party for any given issue
and determines how the task would be executed
 Resolution: It explains why an issue transitions from an open status to a
closed one
 Conditions: Conditions control who can perform a transition
 Validators: It can ensure that the transition can happen given the state of
the issue
 Properties: JIRA recognizes some properties on transitions

You can assign the status of the issue from the window itself, when you click on
the check box for IN Progress status as shown in screen shot below, it will reflect
the status in the issue panel highlighted in yellow.
For the issue that we have created, JIRA will present a workflow which maps the
progress of the project. As shown in screenshot whatever status that we have set
in the Issue panel it will be reflected in Workflow chart, here we have set the
issue status in "In Progress" and same status is updated in the workflow,
highlighted in yellow. Workflow can give a quick overview of the work under
process.

Plug-ins in JIRA
There are plug-ins available for JIRA to work more effectively, some of these
plugins are Zendesk, Salesforce, GitHub, Gitbucket and so on. Some of them
enables support team to report issues directly into JIRA, creates unlimited private
repositories with full featured issue and test management support, etc.
JIRA Agile
Agile or Scrum method is generally used by development teams who follows a
roadmap of planned features for upcoming versions of their product. Agile follows
the same roadmaps to track their issues as in other JIRA methods To do -> In
Progress -> Done , as shown in the screen shot below, we have one issue in To
do and the second issue in In Progress. Once the issue in In Progress will be
resolved, it will move to Done status and in the same way the issue in To do will
move to the next stage In Progress.

Creating issue in Agile

To create agile issue, go to main menu under Agile tab, click on "Getting
Started", when you click on it, it will ask to create new board for the issues
for Scrum or Kanban. You can choose your option as per your requirement, here
we have selected Scrum method.
How to create an Epic in Agile

In JIRA Agile, an epic is simply an issue type. The epic captures a large body of
work. It is a large user story which can be broken down into a number of small
stories. To complete an epic, it may take several sprints. You can either create a
new epic in agile or either use the issue you have created in normal JIRA board.
Likewise, you can also create a story for agile scrum.

Plan Mode in Agile:

Plan mode displays all the user stories created for the project. You can use the
left-hand side menu to decide the basis on which the issues need to be
displayed. While on the right-hand side menu clicking on the issue, you can
create subtasks, logwork, etc.

Work Mode in Agile

It will display the active sprint information. All the issues or users stories will be
displayed into three categories as shown in the screen shot below To do, In
Progress and Done to show the progress of the project or issues.

Use of Clone and Link in JIRA

In JIRA, you can also clone the issue, one advantage of cloning an issue is that
the different team can work separately on the issue and resolve the issue quickly.
There is another useful function is JIRA Link, Issue linking allows you to create
an association between two existing issues on either the same or different JIRA
servers. As shown in the screen shot, we have linked the current issue "ST-6
Drop down menu is not working" with another issue " ST-4 GUI is not
responsive- retest GUI functions".
Like here we have set sprint for 1 day and it will run sprint for that specific time
period as shown in the screenshot below. If you are working with scrum, and
want to prioritize the issue or rank the issue then you just have to simply drag and
drop the issue into the backlog.

Apart from this there are multiple task that you can do, for instance if you click on
the right side corner of the window a list of function will pop up which you can use
it as per your need.
Reports in JIRA
To track the progress in Agile, a Burndown Chart shows the actual and
estimated amount of work to be done in the sprint. A typical burndown chart will
look somewhat like this, where the red line indicates the actual task remaining
while the blue line indicates ideal task remaining during the scrum cycle.

Apart from Burn down chart there are other options available in JIRA like Sprint
Report, Epic Report, Version Report, Velocity Chart, Control Chart,
Cumulative flow diagram. You can also use different chart option to represent
the progress of your project.
Like here in the screen shot above, we have selected a pie chart for issue
priorities. It will generate a Pie Chart representing the priorities and severity of the
issues in percentage for the whole project as shown below. You can view the pie
chart from different perspectives like Assignee, Components, Issue Type,
Priority, Resolution, and Status and so on.

You can also configure how you want to see the scrum board. Scrum board gives
various options through which you can make changes into your board
appearance. Various features you can configure using scrum are Columns,
Swimlanes, Quick Filters, Card colors and so on. Here we have selected column
management, and selected the options Issue count, and it will show the total
number of issue in progress, to do or done. In column management, we can add
an additional column as per our requirement likewise there are different features
that you can configure in board.
Filters

You can also set filters other than default filters to filter the issues. The filters that
you can use are date, component, priority, resolution and so on.

Kanban Board and Managing issues

Like Agile Scrum board, we can also create a Kanban Board, here we have
created a project name Cloud Testing. Kanban board is useful for the team that
managing and constraining their work in progress. Kanban boards are visible in
Work mode but not in Plan mode.
Here we have created an issue " Bug detected while load testing" and "Check
issues related to cloud server" in Kanban Board as shown in the screenshot
below, it also shows their status as well highlighted in red.

Kanban is considered as the best methodology for bug fixing and maintenance
release, where incoming task is prioritized and then worked accordingly. There
are few measures which can make Kanban more efficient.

1. Visualize your workflow

2. Limit the work in progress
3. Work on Issues
4. Measure the Cycle Time
 JIRA Scrum vs. JIRA Kanban

Scrum Kanban
Reports Reports

Burndown Chart: The chart shows all the Control Chart: It allows you to measure the cycle time
changes and scope changed while the sprint is for issues, showing the mean time and actual time
still on, other charts include Sprint Report, taken to complete issues
Velocity Chart, Epic Report, etc.
Agile Board Constraints

It allows the team to see the progress of Team can decide whether to increase or decrease the
sprints. This is the work mode, where you can number of issues that should be displayed in each
see the board itself broken down into different status.
statuses.
Backlog Workflow

This is where team will plan sprints and You can map columns to the statuses of your
estimate stories that will go into each sprint workflow. Simply by adding or removing columns the
workflow can be changed when required.
Once you click on Create Sub-Task, a window will pop up to add sub-task issue.
Fill up the details about the sub-task and click on Create as shown in below
screen-shot, and this will create sub-task for the parent issue.

It will create a sub-task under parent issues, and details will appear about when
to complete the task on the issue type page as shown in the screenshot below. If
you would like to add more sub-task, you can click on the plus (+) sign on the
corner of the sub-task panel. Likewise, if you want to note down the time spent on
the present task, click on (+) plus sign in the corner of the time tracking and put
down the details in the log sheet.

Some important points to remember while creating Sub-Task

 You can have as many sub-task as needed under an Issue

 You cannot have a sub-task for a sub-task
  Once a sub-task is created under a parent, parent cannot be converted
into a sub-task
 A sub-task can however be converted into a parent issue
 You can work on your sub-task without having navigating away from the
parent issue

WorkFlows
A JIRA workflow is a set of statuses and transitions that an issue goes through
during its lifecycle. JIRA workflow encompasses five main stages once the issue
is created.