KIOKO DENNIS MUSINGA

P.O Box -44035-00100 Nairobi

Tel: +254704167652
EMALI:[email protected]

PROFILE SUMMARY

I am a tech-savvy and customer-focused professional with a passion for delivering exceptional service
in a cyber café setting. With a strong foundation in computer literacy, problem-solving skills, and a
friendly demeanor, I excel at assisting clients with a wide range of tasks, including printing, scanning,
internet browsing, and basic technical support. My ability to communicate effectively and patiently
guide clients of all technical skill levels ensures a positive and seamless experience for everyone.

I thrive in fast-paced environments and take pride in maintaining smooth operations by managing
equipment, troubleshooting minor technical issues, and ensuring a clean and organized workspace.
My attention to detail and commitment to accuracy are reflected in tasks such as document formatting,
cash handling, and maintaining client records. I am also skilled in using various software applications,
including Microsoft Office Suite, and have experience in resolving connectivity problems and
software errors.

What sets me apart is my dedication to continuous learning and staying updated on the latest
advancements in technology. I am always eager to enhance my skills and knowledge to provide better
service and support. I am excited to contribute to a dynamic cyber café environment, where I can
leverage my technical expertise, customer service skills, and passion for technology to ensure client
satisfaction and drive operational success.

CAREER OBJECTIVES
1. To Deliver Exceptional Customer Service: To assist cyber café clients with their needs,
including printing, scanning, internet browsing, and basic technical support, ensuring a
positive and efficient experience.
2. To Maintain Operational Efficiency: To manage cyber café equipment, troubleshoot minor
technical issues, and ensure a clean and organized workspace for clients.
3. To Enhance Technical Expertise: To continuously improve my skills in computer systems,
software applications, and troubleshooting techniques to provide better support and service to
clients.
4. To Foster Client Relationships: To build strong, trust-based relationships with clients by
understanding their needs, providing personalized assistance, and ensuring their satisfaction.
5. To Contribute to Business Growth: To support the growth and success of the cyber café by
maintaining high service standards, attracting repeat clients, and suggesting innovative ideas to
improve operations.

PERSONAL DETAILS
 Year Of Birth: 30/10/2005

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  Gender: male
 Marital Status : single
 Nationality: Kenyan
KEY SKILLS & ABILITIES
1. Computer Literacy: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), internet
browsing, and email management. Skilled in using various software applications to assist
clients with their needs.
2. Technical Support: Experienced in troubleshooting basic computer and printer issues,
assisting with software installations, and resolving connectivity problems. Able to provide
quick and effective solutions to minimize downtime.
3. Customer Service: Excellent communication and interpersonal skills, with the ability to assist
clients of all ages and technical abilities. Focused on delivering friendly, professional, and
efficient service.
4. Administrative Skills: Skilled in handling cash transactions, managing client records, and
maintaining a clean and organized workspace. Experienced in using cash registers and
maintaining accurate financial records.
5. Attention to Detail: Ensuring accuracy in printing, scanning, and document formatting tasks.
Able to follow client instructions precisely and deliver high-quality results.
6. Equipment Maintenance: Proficient in performing routine maintenance on computers,
printers, and scanners to ensure they remain in good working condition. Able to identify and
report technical issues that require advanced repair.
7. Time Management: Proven ability to handle multiple tasks efficiently in a fast-paced
environment. Skilled at prioritizing tasks to ensure timely and accurate service delivery.
8. Software Proficiency: Experienced in using a variety of software applications, including
graphic design tools, PDF editors, and online platforms. Able to assist clients with software-
related tasks and troubleshooting.
9. Security and Confidentiality: Knowledgeable in maintaining the security and confidentiality
of client data. Experienced in implementing basic cybersecurity measures, such as password
protection and secure file handling.
10. Problem-Solving: Strong analytical skills to identify and resolve technical and operational
challenges. Able to think critically and provide innovative solutions to improve service
delivery

Educational.

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2024 – 2026

 Diploma in Automotive Engineering– Christian Industrial Training Centre (CITC) Nairobi

2024 JAN – OCT 2024

 Certificate Computer Engineering – Blueberry technologies Nairobi

2020-2023

 Kenya Certificate of Secondary Education (KCSE) – Ngiini secondary school

2011-2019

 Kenya Certificate of Primary Education (KCPE) – Kavete primary school

WORK EXPERIENCE

2024 up to date BLUEBERRY TECHNOLOGIES

Position
Computer Operations/ Client Assistance/ Cash Handling

Roles and achievements.

 Computer Operations: Proficient in managing computer systems, printers, scanners, and

internet services.

 Client Assistance: Helping clients with tasks such as printing documents, filling online forms,
creating emails, and navigating websites.

 Cash Handling: Skilled in managing payments, issuing receipts, and maintaining accurate
records of transactions.

 Technical Troubleshooting: Assisting clients with basic computer and printer issues, such as
connectivity problems or software errors.

 Time Management: Able to handle multiple tasks efficiently in a fast-paced environment

 Software Proficiency: Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint),
email platforms, and internet browsers. Able to assist clients with software-related tasks and
troubleshooting.
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  Customer Service Excellence: Strong interpersonal and communication skills, with a focus
on delivering friendly, professional, and efficient service to all clients. Able to handle client
inquiries and complaints with patience and professionalism.
 Equipment Maintenance: Experienced in performing routine maintenance on computers,
printers, and scanners to ensure they remain in good working condition. Able to identify and
report technical issues that require advanced repair.

HOBBIES & INTERESTS

1. Technology Exploration: Keeping up with the latest advancements in software, hardware,
and digital tools. Passionate about learning how new technologies work and their applications.
2. Problem-Solving: Enjoying troubleshooting and finding solutions to technical challenges.
Constantly seeking ways to improve systems and processes.
3. Online Learning: Enrolling in online courses to enhance my computer skills and stay updated
on tech trends. Dedicated to continuous self-improvement and skill development.
4. Digital Gaming: Exploring and playing computer games during my free time. Interested in
game design, mechanics, and the technology behind gaming.
5. Creative Design: Experimenting with graphic design and photo editing software to create
digital art. Passionate about visual storytelling and creative expression.
6. Coding and Programming: Learning and practicing coding languages such as Python,
HTML, and JavaScript. Interested in developing simple applications and websites.
7. Tech DIY Projects: Building and customizing computers, repairing gadgets, and working on
small tech-related projects at home.
8. Reading Tech Blogs and Journals: Staying informed about the latest trends in technology,
cybersecurity, and digital innovation.
9. Participating in Tech Communities: Engaging in online forums and local tech communities
to share knowledge, learn from others, and collaborate on projects.
10. Photography and Videography: Exploring the art of capturing and editing photos and videos
using digital tools and software.

REFEREES

1. Name: Emali Benson

Position: BLUE BERRY MANAGER
Tel: +254793652203
2. NAME : ZACCHAES MWENDWA
POSITION: BLUE BERRY WORK
TEL: +25745571404

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