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Requirements To Set Up A Knowledgebase

The document outlines the requirements for adding a new drop list to the Now Service Request Record Producer. It includes questions regarding the IT Department's full name, manager's name, service manager names, the number of services in the IT Knowledgebase, the contact person for setup, and any additional decision-makers involved. This information is necessary for the effective establishment of the IT Knowledgebase.

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7 views1 page

Requirements To Set Up A Knowledgebase

The document outlines the requirements for adding a new drop list to the Now Service Request Record Producer. It includes questions regarding the IT Department's full name, manager's name, service manager names, the number of services in the IT Knowledgebase, the contact person for setup, and any additional decision-makers involved. This information is necessary for the effective establishment of the IT Knowledgebase.

Uploaded by

author.soma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Requirements to add new drop list into Now Service Request Record Producer

What is the full name of your IT Department?


What is the Manager's name of the IT Department?
What is the Service Manager Name? If there are more than one for different services, please add all names
Approximately how many Services will reside in your IT Knowledgebase?
Who will be the contact person when setting up the IT Knowledgebase?
Will there be anyone else involved in making decesions when we start to set up your IT Knowledgebase?

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