e-Mart Communication Skills Training Program

Target Audience: e-Mart Employees (All Levels)

Day 1
Morning Session
• Topic: Breaking the Ice: The Power of Communication (60 minutes)
o Objectives:
▪ Remembering: Define communication and its different components (verbal,
non-verbal, written).
▪ Understanding: Explain the importance of communication in the workplace.
▪ Applying: Participate in an icebreaker activity to overcome communication
apprehension.
o Methodology:
▪ Visual: Presentation with pictures and diagrams depicting communication
styles.
▪ Auditory: Interactive discussion on communication challenges faced at e-
Mart.
▪ Kinesthetic: Icebreaker activity: "Two Truths and a Lie" - Employees share
three statements about themselves, two true and one false. Others guess the
lie, encouraging storytelling and active listening.
• Topic: Building the Foundation: Active Listening (90 minutes)
o Objectives:
▪ Analyzing: Differentiate between active and passive listening.
▪ Evaluating: Identify barriers to active listening in the workplace.
▪ Creating: Practice active listening techniques through role-playing scenarios.
o Methodology :
▪ Visual: Presentation on active listening techniques with visuals like body
language cues.
▪ Auditory: Group discussion on common listening barriers faced at e-Mart.
▪ Kinesthetic: Role-playing scenarios: One person acts as a customer with a
concern, another practices active listening techniques. The group provides
feedback.
Afternoon Session
 • Topic: Crafting Your Message: Verbal Communication (60 minutes)
o Objectives:
▪ Understanding: Identify the elements of clear and concise verbal
communication.
▪ Applying: Apply techniques for effective verbal communication to workplace
scenarios.
▪ Evaluating: Analyze the impact of verbal communication on others.
o Methodology:
▪ Visual: Presentation on verbal communication techniques with examples of
clear and unclear language.
▪ Auditory: Group activity: "Telephone Game" - A message is whispered down
the line, highlighting the importance of clarity. Participants discuss the
challenges of verbal communication.
▪ Kinesthetic: "Elevator Pitch" exercise: Employees develop a concise pitch
about themselves or a product in 30 seconds, practicing clear and concise
communication.
• Topic: Body Language: Speaking Volumes without Words (60 minutes)
o Objectives:
▪ Understanding: Explain the importance of non-verbal communication in the
workplace.
▪ Analyzing: Identify non-verbal cues that can enhance or hinder
communication.
▪ Creating: Practice interpreting and utilizing non-verbal communication for
improved interaction.
o Methodology:
▪ Visual: Presentation on non-verbal communication cues with pictures and
video examples.
▪ Auditory: Interactive discussion on the cultural aspects of non-verbal
communication.
▪ Kinesthetic: Group activity: "Charades with a Twist" - One person acts out
workplace scenarios using only non-verbal cues, and others guess the
situation.
Day 2
Morning Session
• Topic: Written Communication: The Power of the Pen (90 minutes)
o Objectives:
 ▪ Understanding: Identify different types of written communication used in the
workplace (emails, reports, etc.).
▪ Analyzing: Analyze the effectiveness of written communication based on
clarity, purpose, and audience.
▪ Creating: Draft effective written communication pieces for workplace
scenarios.
o Methodology:
▪ Visual: Presentation on best practices for written communication with
examples of strong and weak writing.
▪ Auditory: Group discussion on common challenges faced with written
communication at e-Mart.
▪ Kinesthetic: "Email Makeover" activity: Participants revise sample emails
from colleagues to improve clarity, conciseness, and professionalism.
• Topic: Difficult Conversations: Navigating Conflict with Confidence (90 minutes)
o Objectives:
▪ Evaluating: Assess different communication styles and their impact on
conflict resolution.
▪ Creating: Develop strategies for conducting difficult conversations with
colleagues or customers in a respectful and productive manner.
▪ Applying: Practice using these strategies through role-playing scenarios
focusing on common conflict situations at e-Mart.
o Methodology:
▪ Visual: Presentation on different communication styles and conflict resolution
strategies.
▪ Auditory: Group discussion on effective communication in conflict situations.
▪ Kinesthetic: Role-playing scenarios: Participants practice conflict resolution
techniques with colleagues, focusing on active listening, assertive
communication, and finding win-win solutions.
Afternoon Session
• Topic: Putting it All Together: Communication in Action (90 minutes)
o Objectives:
▪ Evaluating: Analyze the effectiveness of their communication skills in
different workplace scenarios.
▪ Creating: Develop an action plan to continuously improve communication
skills based on personal strengths and weaknesses.
o Methodology:
 ▪ Visual: Presentation on applying communication skills in various workplace
situations (meetings, presentations, customer interactions).
▪ Auditory: Group discussion on challenges and opportunities for improved
communication at e-Mart.
▪ Kinesthetic: Case studies: Participants analyze real-world communication
scenarios and develop strategies for effective communication. Additionally,
they create an individual action plan outlining specific communication skills
they will focus on improving.
• Topic: Wrap-up & Feedback (30 minutes)
o Objectives:
▪ Evaluating: Assess overall learning from the training program.
o Methodology:
▪ Visual: Presentation summarizing key takeaways from the program.
▪ Auditory: Q&A session with participants to address any remaining questions
or concerns.
▪ Kinesthetic: Short feedback survey to gauge the program's effectiveness and
gather suggestions for improvement.
Additional Notes:
• Throughout the program, encourage active participation through polls, quizzes, and open
discussions.
• Provide handouts with key points and resources for further learning.
• Consider incorporating technology for interactive activities or online resources.
• Tailor the program content and case studies to reflect specific needs and challenges faced
by e-Mart employees.
By following this comprehensive session plan and incorporating the VAK learning styles, the e-
Mart Communication Skills Training Program can provide a well-rounded and engaging learning
experience for all employees. This will equip them with the necessary skills to excel in their roles
and contribute to a more collaborative and successful work environment.