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What Is The Communication

Communication is the process of sharing ideas and information between individuals or groups, involving a sender, message, channel, receiver, and feedback. Effective communication is characterized by its dynamic nature, goal orientation, and the necessity of understanding between parties. Barriers to communication must be considered, and effective strategies include knowing the topic, audience, and using various techniques to ensure clarity and credibility.

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10 views4 pages

What Is The Communication

Communication is the process of sharing ideas and information between individuals or groups, involving a sender, message, channel, receiver, and feedback. Effective communication is characterized by its dynamic nature, goal orientation, and the necessity of understanding between parties. Barriers to communication must be considered, and effective strategies include knowing the topic, audience, and using various techniques to ensure clarity and credibility.

Uploaded by

omrfathy2468
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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‫على سيدنا م‬

Communication skills - Chapter 1

 Communication is: The process of creating and sharing ideas, information, views, facts, feelings
from one place, person or group to another.
 The communicator tries to achieve one or more of the following objectives.
-To be heard -To be understood -To be accepted - To get action taken

What is The Communication


The steps between a source and a receiver that result in the transference and understanding of meaning.

Key Parts of Communication


The Sender initiates message
Encoding translating thought to message
The Message what is communicated
The Channel the medium the message travels through
Decoding the receiver’s action in making sense of the message
The Receiver The person who gets the message
Noise things that interfere with the message
Feedback a return message regarding the initial communication

Maslow's Hierarchy of Needs


Maslow stated that people are motivated to achieve certain needs and that some needs take precedence over others.
The characteristics of communication

1. At least 2  Communication involves at least two persons (sender & receiver).


persons  There is an exchange of information between two or more persons .
2. Two-way  Communication is not complete unless and until the message has
process been understood by the receiver in the same sense .
 Communication may take several forms.(e.g., order, instruction,
3. Form of report, queries, etc.)
communication  It may be verbal, nonverbal, or written.
 It may be formal or informal .
 Communication is present in all human relationships.
4. Scope  It is essential in all types of organizations and at all levels of
management.
 Communication is influenced by the mood and thinking of the
5. Dynamic sender and receiver.
process  It keeps on changing depending upon the Level of understanding of
the sender and receiver .
6. Goal-oriented there is a congruence of goals of the sender and the receiver .
 Communication derives knowledge from several sciences like ..
psychology sociology anthropology
The science that seeks The study of The study of
to measure, explain, people in relation societies to learn
7. Interdisciplina
and sometimes change to their fellow about human
ry
the behavior of humans human beings. beings and their
and other animals. activities.
 The linking between these sciences makes communication
effective .
8. Interpersonal  The main purpose of communication is to influence the human
relations behavior which creates interpersonal relations .
 There is a circular flow of information in the communication
process.
9. Circular
 After the feedback, the receiver of the original message is required
process
to transmit another message.
 The response indicates the success of the communication
Direction of Communication

Three Common Formal Small-Group Networks

 Chain:  Wheel:  All Channel:


 Rigidly follows the chain of  Relies on a central figure  All group members communicate
command  Team with a strong leader actively with each other
 Self-managed teams
Barriers to communication:

Considerations for effective communication :


Whether one speaking informally to a colleague, addressing a conference or meeting , writing a
newsletter article or formal report , you should consider the following :

 Know your topic.


 Know your purpose.
 Know your audience.
 Anticipate objections.
 Present a rounded picture.


Communicate a little at a time.
 Follow through on what you say.
 Present information in several ways.
 Achieve credibility with your audience.
 Use multiple communication techniques.
 Develop a practical, useful way to get feedback.

Thank You
*Dr. Hala Nabil
t

2023

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